Eufy Life Customer Service

Eufy Life Positive Reviews

Pretty good Smart Scale AppIt’s definitely a SMART SCALE app. Tells you your proposed age health, body type, and other small details that are semi critical. Like for example body fat percentage, pulse heart rate, muscle mass, water intake percentage, even protein percentage like what, and bone mass. Or skeletal mass and others; helpful app/product in really helping to motivate and stay fit in critical points to someone who may not even know in areas of their personal physique. Even the little dash detail added of a virtual 3-D body image of you with adding a set day goal of either gain weight (muscle goal added) or losing weight (bonus of fat percentage goal). Definitely, an app and product one should get to get motivated and (or) to get to keep track of fitness, the smart intelligent way of a self-investment to a better life, like literally..Playa 7Version: 3.1.1

Just What I Wanted!I had another scale that shall remain nameless that was supposed to do some of what this one does. But the extra features on that utter one stopped working about three moths in, and was just a regular, digital scale with button batteries, after that. This scale uses batteries I actually have in the house, PLUS the extra features work! And I can take my measurements with me to the doctor or fitness trainer (you know, if I had one) and show them where I am and progress I'm making. It's nice. I'm digging Eufy's products, so far! ❤.GamzellyVersion: 2.1.2

Data isn’t helpful without better dashboardsIt’s nice that it works and UI is clean but having all this data isn’t worth much unless you can makes decisions with it. I find the trends dashboard needing a lot of improvements. My biggest issue with the display is that it is very limiting. For example, you can only see 6-months in the *year* view. You still have to scroll to see the whole year. Moreover, you can only view the Year in the timespan from January to December, as opposed to October 2021 to October 2022. I would actually love to see my metrics on a graph over the course of several years to see how major changes in my life affected my health. Metrics like these fluctuate over long periods of time and so choosing custom periods and seeing that over time helps because I know the life events that influence changes in my weight, BMI, body fat % etc (new job, changes in a relationship, new habits, etc.).CS TeacherVersion: 2.3.2

No longer connects after recent updateUpdate-the app now connects regularly , but it still doesn’t capture weights when scale is not connected to the app. This means I always have to have my phone with me if I want the app to track my weight. 3.5 stars if half stars were an option. Original review-After last week’s update, my scale will not connect with my iPhone app. I like that the combined the data from my two scales, but if it doesn’t add any, that doesn’t really matter. After latest bug fix my scale connected once, but that was it. Also, it used to upload previous weights when not connected, and it did not this time, only the last one. Guess I’ll need a pad and pencil if I want to track my weight. I’ve taken batteries out, turned Bluetooth on and off, put in airplane mode, nothing seems to help..Dwm613Version: 2.3.31

Good app, needs improvementHello, I like this app but I think for my scale I can update my measurements. It would be helpful to have an example (picture) of how to perform each measurement. Also, I think it’s a little annoying to have lo goin back in every once in a while because I’m randomly logged out of the app. There’s a weight widget under the big numbers in the main screen that had the numbers hidden, I don’t see the point if in the big numbers I have my last update of my weight why hiding the histórica and the button to see the numbers it’s pretty small, also the proportion of the numbers in the graph don’t show the variation and it usually looks flat. Please consider this changes to have a better experience..Oscar-a-85Version: 2.13.5

NewbieI am new to this app, so I am still figuring it out. One thing that would help a lot would be if I could view it in dark mode. Many older adults are concerned about their health and don’t have the visual abilities they used to! Dark mode is so much more user-friendly, so this option would be very much appreciated. I am making progress on my health, and like the way the app sets the next goal. Maybe I just have not seen this yet, but when the app says my protein is low, is there a place where it tells me what it should be? It is improving, but it would be nice to know how far I have to go. Thank you for this app. I will review again when I have been using it a little longer..Nancy0224Version: 2.15.0

Keeps getting stuck, requiring rebootNot sure what is going on. It’s trying to connect to network and just freezes. A LOT. Was good until this starts happening. I moved house recently and am trying to update to new wifi router. But it freezes along the way. Do I need to remove device and start fresh again? I am connected via Bluetooth is that good enough? Is wifi even required? Am I missing functionality? Quite flawed that it gets stuck rather than just detecting no wifi signal and giving me an option to add a wifi router address. The search feature to find wifi signals does not seem to work either and it either gets stuck or I get a message that I cannot connect to the scale even though I am connected via Bluetooth. It also frequently gets stuck on the first screen. No buttons work and I can’t even scroll. And I end up having to reboot. Let me say also that I had an old scale from EUFY. And you guys changed the software and suddenly it was chewing through batteries like crazy probably constantly hunting for a Bluetooth connection even when not in use..Udon918Version: 3.3.5

I’ve been a loyal customer since 2020My first scale I got when I moved to nyc and it was recommended by a friend and I loved it. As the years went on the company came out with my data points to track but only on the newer scales so I caved and bought a new scale except that the data points of my own health were nice to see the app got worse and worse. For me to use the app and analyze my data, I have to close it at least 2-3x to see everything because the app keeps freezing and it’s beyond annoying. I would of switched to a new company but all my data for the last five years of my weight journey has been recorded on this app and I don’t want to lose those records..666devilsnameVersion: 3.3.7

Great App with Fantastic Features, But Needs a More Readable Design.I’ve been using the Eufy Life app with the smart scale, and overall, it’s been a fantastic experience! The app’s functionality and capabilities are truly impressive, making it easy to track and understand my health metrics. The only major drawback I’ve encountered is the color coordination within the app. The light green background, which seems to be their theme color, combined with white font, makes it really difficult to read and quite frustrating to navigate. I hope they consider updating the design for better readability, but otherwise, it’s a great app! I am taking out 2 stars for the poor readability within the app..PyashVersion: 3.3.6

Almost perfectI love my scale. I had a Withings until it died and customer service was useless so I got this one. Set up was easy. I have two issues which keep me from giving it 5 stars. 1. I have to open the EufyLife app in order to save my measurement and then it saves the one so just took before I opened the app. Either save it without me having to open the app or don’t save it after I do another measurement. 2. Occasionally I have to login to the app. Not a problem but it doesn’t use Apple’s api to allow accessing passwords. I have to go out of the app, open 1Password, copy the password and go back to EufyLife. This is not ideal first thing in the morning with my glasses off!.LinnefaulkVersion: 2.1.0

Used to be betterI got the scale overseas when I was visiting family loved the simplicity and the information it gave me and the seamless connection to the scale was great. Got home bought a P1 pro more advanced model. I noticed they changed the whole app including a avatar of a chubbier version of me and the interface is different and not user friendly like it used to be. Like the saying goes if it ain’t broke then why fix it. Please just leave it the way it was before it was much more intuitive. Also it doesn’t record my numbers every time only when the numbers change the old app recorded it every time I stepped on the scale needs a serious revamp and bug fix….Wizard1219Version: 2.3.31

Great overall; the "unmatched measurements" feature is annoyingI'll start with the positive -- overall the app is great and works just fine. Not many complaints. A recent change, however, introduced a UI feature that bugs me about "unmatched measurements" whenever I open the app. This happens, presumably, b/c others in my household who use the scale choose not to use the app, so their measurments are "unmatched". However, users of the scale shouldn't have to use the app -- so why is it now my problem? Please get rid of that, and make the app leave me alone! I don't want to be bugged about other users' measurements..Seth SegerVersion: 2.3.31

Stop trying to be a calorie counterApp works alright, definitely some glitches caused by the new update and UI changes but I definitely think this app should stop trying to serve too many purposes at once. I only want this to sync up with my C1 scale. It doesn't need to include any features about tracking calories or anything, please. The UI was rearranged and makes it a lot harder to navigate to relevant information in service of implementing that calorie feature that nobody asked for. If I wanted to track calories, I'd use MyFitnessPal, Lifesum, or the app I developed for myself. No need to have the app I use for my scale also try to be this.DanskyFFVersion: 2.13.8

Love the app but issues with caloric intakeI have loved using this app for keeping track of my weight. I recently started using the calorie tracker and I love how it helps me stay diligent about what I consume. I also love that it give me a break down of what I ate throughout the day as far as protein, carbs, vitamins, and minerals. Very cool! However, the data I enter doesn’t always save so I have to continually go back and re-add things or re-adjust the amount. It’s kind of frustrating. Other than that I love it!.LelaHKjellVersion: 2.13.5

Unable to login anymoreUPDATE: Developer responded very quickly and published a fix! I am not unable to login to the app after a phone and app upgrade because the new app thinks my email address is not formatted correctly. I created my account over 3 years ago and had been using the app without issue until now. Please fix the email field validation. And yes, I didn’t confirm my account is correct because I am able to login on the website..BatmanPPCVersion: 2.1.16

Great app with an annoying flawI love the smart scale, and the app is easy to use with plenty of detailed information. It would be perfect, except for one thing (developers, please take note!). While the app provides details like date, weight, and measurements, it doesn’t include the day of the week. This makes tracking weight trends frustrating, as you can only see the date, not the day. It’s really annoying—why not include this basic feature? You’ve obviously thought of everything else!.AngelRacksRNVersion: 3.2.0

I love the C1 except...I truly enjoy using (and looking at) my new C1 scale!!! Though for the first thirty, or so, weighings I was mostly only able to receive weight/bmi data; until I discovered a work around! For whatever reasons, my feet do not make proper electrical contact with the scale; I now lightly dampen the contacts with a microfiber cloth before use! Now I receive full readings over 90% of the time! I still occasionally receive just weight/bmi data, though only very rarely. On the APP side: I really like the additional graphics under the 'TRENDS’ section, though for myself the 'last' tracking does not assist me greatly... If you were to add some, or all, additional display options to 'TRENDS’ it would be a greater help! - Options: Daily average Lowest daily value Highest daily value Thank you for your time and Great Products! Thomas.FfutgguuVersion: 2.1.0

Warm, bright, color issueI have 4 sets strip lights and during a recent update I am unable to program individual lights on the customized section for daily scheduling, the warm, bright, cool option are not available and only able to choose from the color wheel. I am unable to select the warm feature. Please fix this issue. I am using multiple strips and I am not able to match the warm color from the color wheel. PLEASE ADD BACK THE WARM,BRIGHT,COOL OPTION IN THE CUSTOMIZED SECTION..Srt8apaVersion: 2.16.0

Needs Greater Attention To AccessibilityAs a blind person i was able to configure this app without the need for any sighted assistance. Pairing the device the first time was a bit buggy. Initially the registration page would not go past the third page. The workaround was to go to Settings/Bluetooth and finding it there and then going back into the app. The device does seem to work as promised, but the layout is not suitable for VoiceOver and many of the buttons are unlabeled. Hopefully a future release will address these issues..Blinky_XVersion: 2.1.1

Great App For Their ScaleI use this app on a daily basis to take my weight on their companion scale. It was easy to setup the scale against their app for multiple users and feed that data back to Apple Health. I never have any issues with their app and they keep adding new features. The last is a reminder to take your weight, which is fantastic and allowed me to delete a reminder I had set to do this!.AaronrmillsVersion: 2.2.40

Great App Except For The Calorie CounterThe app connects to WiFi and Bluetooth flawlessly and is very informative. I would give the app a 5 out of 5 except that the calorie counter in this app is horrible. The app also does not have the ability to sync with MyFitness Pal which is a great calorie counting app. I hope that someday soon they finally give the ability and option to connect and sync with the MyFitness Pal app, or drastically improve their calorie counting feature which at this point is terrible..Felixcat04Version: 2.17.1

It helpsHaving this scale in my bathroom allows me to conveniently weigh myself after a shower. The app is super easy to use. Aesthetically pleasing. I haven't had anyone else in my family log in because I don't want access to their weight. I would like for everyone to be able to log in independently so I haven't tried out this feature. Other than that Ibcan definitely see trends in real time and I like the info it gives. Good inexpensive purchase. I bought mine at Burlington..Cakes danielVersion: 2.1.22

Confusing usersI have a family of five - I have lost a lot of weight and four of the five of us weight around the same amounts now - the scale does not always bring up the user selection which is frustrating to weight myself and see the scale auto pick my son and NOT give any option for me to change the user and record my weight to my profile. Is there a way to get the user list every time if the weights are so close together like they are in our house hold?.Gleep52Version: 3.3.8

Excellent, reliable app. A few tweaks would be great.Enjoy the app! Very very solid. Use it multiple times a day, mainly to monitor my weight. From a practical perspective, I want to see my weight info far more than the other metrics provided by this excellent scale & app. The weight info is what I want to review every day, and I want the app to show me the weight info ASAP. (I assume that weight info is the priority for +99% of users.) In this context, my suggestions for new features in the app are: 1. Greater ability to fix weights info such as: - Move a weight from one “family member” to another. Currently can’t. - Retrieve an accidentally deleted weight. Currently can’t. 2. Greater ability to mine the weight data such as: - Option to graph the highest weight of each day, lowest daily weight, and the first weight of each day. (This is the info that I used to monitor my status.) Currently displays only the final weight of each day. 3. More pleasant user interface for the Home screen: - From there, ability to access the graph for “Trends“ by day in 1 tap (perhaps add a small calendar icon next to the small eye icon on the Weight card on the home page). Currently need 2 taps. (That extra tap is repetitively annoying.) - From there, access the “History” in 1 tap (perhaps add the icon for “History” to the Weight card on the home page). - Also, enable swiping on the Weight card so that I can quickly quickly see weights from earlier than 7 days ago. - Option to hide the “My Goal” card from the Home screen. (This card immediately gives the homepage a negative vibe due to the card reminding the user of failure and unfulfilled aspiration. Although the card is well intended, it immediately gives a negative feel to using the scale. Everyone knows their goal weight. And most everyone frequently subtly adjusts that goal a little or become satisfied with getting close enough (i.e., it’s not a static number in reality). Currently can’t. - Option to delete a “My Goal”. Currently can’t. - To reiterate, it’s annoying to always have to pass through the Overview / Trends page to get to the weight history & graphs. (I look at the Overview stuff maybe once every 10 measurements, but I look at the weight stuff every time I use the scale.) I’m not reading not a mystery novel - I want the punchline now..LeemailboxVersion: 3.1.1

The Eufy app is hard to see and readThe Eufy scale is very nice and the output is great and was highly recommended however the app that is used for reading the output from the scale has a very light gray color and very small font for the printed text. The output from the scale is hard to read and to see. I’ve adjusted the text on my iPhone and the brightness but to no avail. I’m thinking of returning the scale because of the app. I cannot read the app information..Granna MontanaVersion: 3.3.6

ImprovementLove the app, a suggestion on the home dashboard it would make more sense for the graph to be limited to the data in the week so that the trend for the given week is clear. It seems to be working off the complete data set so if there is a large discrepancy in previous data the trend on the home page shows very marginal trend changes which doesn’t show a true reflection of the 7 days.Clever_ClogVersion: 2.13.5

Map revisions are a major disappointmentThe robot usually works well enough. It maps rooms, figures out a food cleaning strategy, and goes to work. Small things can clog it, etc but for the most part, it does what it’s supposed to. The app on the other hand is a bit of a disaster. Granted, the cleaning reminders are a useful features but the constant map revisions (WHICH CANNOT BE TURNED OFF) make the robot an unreliable cleaner. So you set up your robot to clean certain rooms but then Eufy decides one room should really be two and so the other part is no longer on the cleaning schedule. This map self-sabotage process cannot be turned off. Your only option is to keep logging into the Eufy app and reverting maps back to the original settings. Eufy / anker confirms this is not a bug, it’s a “feature”..Irrational ExuberanceVersion: 3.3.12

Increase reports listed in trendsThe scale itself is pretty good and I like the reports it lists in the app. The main problem with the app is that you can only see the historical trend for 4 of the 10+ data points it collects. So I can’t look at a visualization of my bone mass, protein, etc. Since the app still has this information (it’s viewable in the history) how hard would it be to graph it?!?! Separately the scale is great but some of the numbers in the analytics are still pretty dubious..VeniceCAForLifeVersion: 2.1.4

Good but needs helpFirst off I really like my eufy smart scale for keeping track of weight and health metrics associated with it. The eufy Life app presents the data in a well thought out and logical format. My biggest problem and concern with the app, is when you look at the graphs for all of your health data over time, the data points are so tiny you honestly can’t see the numbers! Please provide larger graphs and data points to make it much easier to see!!.TigerMike901Version: 3.2.5

Love this app, just missing one thingWe have had the scale for years shared between my partner and I and is reliable and works well for daily health monitoring. The only thing that it is missing is, in data trends the app doesn't include the year! If you someone that looks back at a bunch of data points and wants to compare - you can only see the exact date. At least give us a tooltip!.Dolphin fan #1Version: 2.1.22

Another try hardThis bridge app is to get data into the health period. If it would just run in the background and sync when there is new data that would be amazing. Also the scales interface is awful. There is a happy and sad face, 16px x 16px, nearly six feet away from my eyes and they are both yellow. I don’t know why they are both yellow but it’s impossible to tell them apart. Stepping off the scale to take a closer look causes it to go to next screen..Johnypony3Version: 2.13.0

Please add thisI’ve been loving this app and eufy scale quite a bit, I think it’s been a huge motivator for me to not only lose weight but get my body comp numbers right too. The only thing I wish is that the app kept the date on the exported reports for organizational purposes. I find it difficult to add the dates post export because the document is pretty cramped as is. I like to get third part opinions on my BMI numbers so just simply adding the date to the exported document/photo would remedy a lot of confusion and friction for me..14nd0Version: 3.3.12

Works WellOnly wish I could go further than a month back for the graphs..OctanelVersion: 3.3.3

Loosing functionalityPreviously, I could share eufy scale, but I can’t anymore. Trying to share between my wife and I but just not working..IPodSync2Version: 3.3.11

Great scale, awesome appI like it.Brad SmoothVersion: 2.1.13

App needs some workScale works just fine but logging food is way out. Everything is measured in grams which makes more effort in figuring things out. I don’t know how many grams an egg is and 280g sirloin isn’t 42calories.Brennanj88Version: 3.2.2

Sketchy BehaviourScale is nice, software is operating well and doing what it should, with one exception. If I am playing audio and I open the Eufy Life app, the audio I am playing on my phone stops playing. No idea why a scale app needs access to that. Not confidence inspiring..Mike SwainVersion: 3.2.1

The View Report section does not work on iPadThis section has a button that should be clicked to continue, I saw it on my iPhone, but on the iPad it is out side the visible area of the screen and can’t be pressed..Atse1967Version: 2.13.8

Can’t read the font on latest updateLove the scale, and the app for the most part, but the font is so small on some of the screens and you can’t read the white font on the pale teal background and vice versa. Any decent graphic designer should know you need to have more contrast between your print and the background if you want people to be able to read it..DartanabVersion: 2.13.5

Great scale but the app could use some work!As mentioned in the title, I love the scale and I love the portion of the app that breaks down the variables; what I don’t like is the food log! The food log is beyond basic, you can only use a few characters in the search bar and when you enter your own food, or, “customization” it doesn’t allow you to change the weight of the food or put in additional details. The app also doesn’t pull this data from other connected apps, as I have my Carb Manager app connected with my Apple Health, which eufylife is connected to. I would love it if eufy would improve on this portion of the app so I don’t have to use two or three apps to input all of my data..RellegettVersion: 2.13.2

Careful with updatesHi. The new update raised all my weight records from the 80kgs range to 800 kgs. One year of trends got all damaged! Not happy After the update I had to uninstall and reinstall the app and everything was fixed. Thank you for the fix..ZalopilotVersion: 2.0.1

Could use some design improvementsEufyLife makes it pretty easy to track your weight with a Eufy scale and is mostly easy to use, but I have several suggestions that I think would make it a much easier app to use. 1. Dark mode support would make it easier on the eyes at night and would fit better with the contemporary aesthetic of iOS apps. 2. The ability to select a custom color scheme for each user would be a nice touch, instead of being stuck with the weird yellow-green color you get assigned or whatever. 3. Auto detection of the user based on the measured weight seems like table stakes for such an app. It should know when my girlfriend who is 60 lbs lighter than me is using it and not make me manually switch users. 5. Ability to zoom out of trends to see a longer history would be nice. The layout could also be redesigned with smaller margins and padding to allow more data to fit on the screen. Maybe even allowing the device to be used in landscape would be helpful for this. 6. Body Fat % seems wildly inaccurate, ranging between 5% to 60%. This data truly seems to be garbage, and if so, just get rid of it altogether, otherwise it does more harm than good. Maybe there are other products aside from the scale I own that are more accurate, but I just wish I could turn it off and delete the data for this. 7. Related to the above point, being able to reorder the trend charts would be nice, so I could put the useless Body Fat % at the bottom and see more relevant data..SupaconVersion: 2.1.8

My goal functionGreat app. But I think there are a few improvements that can be made: for now I can only set weight as my goal, but I want to lower body fat instead. There might be a function to customize the goal. Also, the quick view shows BMI and body fat, we might be able to choose the data that we want to be shown on the main page..Midas426Version: 2.1.4

RecommendationEverything seems to be in order but my body fat percent is way off. You should give the option to calibrate some of these numbers.Znjdisis777Version: 2.1.4

Great app, quick response from supportThe redesign is clean and modern and the ease of use is fantastic. I’d love for the developer to add a weekly summary page for the week, showing things like notable changes in data like, “You’ve lost 3 pounds this week!”. I reached out to the support team regarding the ‘decimal place’ issue and they had a very quick response and their solution worked. (Just delete the app and reinstall and login). Thanks to the devs!.Alex MugfordVersion: 2.0.1

Update IssuesApp worked perfect until I just updated to 2.0. Now my weight all had an extra 0 or decimal. Instead of weighing 180lbs I weigh 1800lbs! Needs to be fixed ASAP! Was a 5 star app until this issue so I’m downgrading to 4 star until it is fixed. Same issue after 2.01 as well..SmleblancVersion: 2.0.1

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Eufy Life Negative Reviews

They ruined the app completelyThis app used to be great. It was a simple interface that let you set a simple weight goal, showed you today’s info, and then access the historical/trend data. Today, it changed to something that’s not what the current preview in the App Store shows. It’s some kind of series of cards and your weight data is hidden in a barely functional menu system. They took away the scale (from the SCALE app) and replaced it with useless features that don’t work. I have historic data still, but it’s all jumbled with my wife’s separate account (wasn’t a problem before) and it says I haven’t weighed in enough to use the trend puzzle piece thing even though I have daily records for the last 20+ days. Additionally, I can’t set just a general weight goal, any more. It’s forcing me to put in all kinds of extra data like a date goal and exercise routines, and dietary data. I don’t need to do that here and don’t want to. I also can’t type in a weight goal number anymore. I have to use their rotating scale interface which is unresponsive and difficult to use. Yesterday, I’d have given 5 stars; today I wish I could give zero. I hate the new app interface. Do not use this if you have a choice..Philberto!Version: 2.3.2

Update Made It WorseThe old version showed my weight in an easily read font. The new version shows my weight in a much smaller font in a weird goal widget that appears to be some kind of ploy for “engagement”, and in a tiny unreadable font in a graph that only shows the current week and does not scroll. There is button that says “Card Order” where one can change the order and visibility of the “cards” shown on the Home Screen, but this apparently does not apply to the “Goal” card or the “My Weight” card. I like that I can hide the “Explore” and “Calories” cards, but I think there should be a card the shows my weight in a bigger font like the old version of the app, and it should be possible to hide and change the order of all the cards rather than just the two of them. I don’t want to use the goal widget because I don’t need or want coaching on my phone, and I refuse to be sucked into a ploy for engagement. However, I will note it requests weight in pounds and height in centimeters. Both measurements should use the measurement system specified in Settings > General > Language & Region > Measurement System. There is also a “View Report” button that appears to be an attempt to harvest my email address. I won’t be participating in that, so I don’t know what the report looks like. This app is not so bad that I will throw out my scale and look for a new one, and the old version of the app was not as good as it could have been, but the new version of the app is definitely a step in the wrong direction..PhiloratioVersion: 2.3.22

Pretty, but almost uselessThe scale is great. The app, no. I've only had it for a couple of days. It looks as though it coordinates well with the scale, but I don't know how to track my history or even how to find a lot of information. The first day is good. How do I get to the second day, much less subsequent days and weeks? The "me" tab just shows how to disconnect, that kind of account information. I can't change the day on the calorie tracker. It looks like I had this huge breakfast yesterday; how do I change the day? Seriously , the calendar should be right out there, along with a menu allowing us to choose among all the various items being tracked. The scale changes easily between pounds and kilos; the app does not. And really, counting eggs by weight, instead of number? Get real. The app designers and the committee that approved this thing need to be replaced by folks who understand that functionality is essential and that it needn't come at the cost of very much at all in the way of appearance..Skeeple55Version: 2.9.1

Privacy issues? At least concernsI purchased an eufy scale partly based on its association with the Anker name (something they proudly displays all over the app). When I read that there was a sign-up step to configuring it, I was a little worried that it was another cloudy ploy to collect marketing information, but was pleasantly surprised that they offered a guest mode which doesn't require sign-up. Unfortunately, it won't share data with apple health without sign-up. I'm not sure if this is an apple-enforced app sandboxing, but I have other apps that can. Just now, looking at my phones battery settings, I found that the app had been active for 2 hours and 55 minutes with only one minute of that being because it was in the foreground. What exactly is it doing when I'm not using it? All in all, I'm a little worried about privacy incursions. I like the functionality, but it seems to be busy with more than I've asked for, so it's officially on probation..GrandgeezerVersion: 2.1.21

Annoying and inconvenientI am very disappointed with some of the settings in this app. The body measurements are only available in metrics. You have to manually convert all of your numbers to metrics so you can enter them. also, the 3-D body model default to European girl with red hair and blue eyes. You can only change the skin tone. You cannot change the color of the eyes and you cannot change the hair color or texture. Why does everything have to default to European features they should just have a plain gray figure for the 3-D model until you go in and set what you want for the skin tone the hair color and eye color even allow you to pick some outfits that your model can wear. This is basic! Why allow just changing the skin tone!! I will write another review after using the app more but so far, it could be better. I’m entering the calorie intake but it doesn’t show what I have entered🤨.SoukiitooVersion: 3.3.12

Eufy permanent lights good and badI have a set of the permanent lights, 2 sets actually. The only thing I use EufyLife for is the lights. I have other Eufy products - several vacuums and 2 security cams that I run with the Eufy Securiry app. I am very happy with the hardware, but software for the permanent lights needs some work. I’ve been working with the app and the permanent lights for 3 weeks now. I can set all the led colors and set lighting patterns. I can use all the pre installed light configurations. It all goes wrong when I try to use anything scheduled. The lights come on and are usually the desired color, but sometimes not, and they always end up in a non static pattern. I finally put them on a Google switch and I just turn them off and on that way. They come up in the color scheme I set with the app. I love the lights and am willing to wait for some maturity with the software..Lights and more lightsVersion: 2.12.4

These charts are terribleThe scale gets bad measurements for things like body fat sometimes, and it charts it out on terrible charts that have no scale to the axises-weigh yourself on may 3 and on December 3 and then again on December 5? Those three data points will all be next to each other. If your weight fluctuates .1 pounds in that time you might have a giant spike for that. The scale is unreliable in on getting at least body fat-sometimes it reports I’m suddenly 60% body fat-and it does that for other members of the house. If that’s not reliable, what can I trust about it? What is this scales’ selling features? What are it’s core functions? Because it is unreliable as device and because the data it reports-even if it were reliable-is worthless in the app, I give this 1 star-and that’s because at least it reports this bad data to Apple HealthKit, which does report the data on much easier-to-read charts..VideoalexVersion: 2.1.12

Analytics could be easily improvedThis app seems like it’s designed by people who don’t use it. I use the eufy life app with the eufy smart scale, which reads your weight as well as body fat %, muscle mass, heart rate, etc. I like to look at how I’m trending over time w these stats, hence, the analytics features are incredibly important in this app. And they’re just not good. 1) the timescales are clunky. You can choose only daily, weekly, monthly. Moreover, they show only at fixed width/size on the screen—I.e. daily will only ever show like 7 days on the screen at a time, if I want to see more I have to scroll. This should a) settable to arbitrary timescales, and b) show the entire time period in the screen. I want to see the whole trend when I look at it. 2) the ‘data analysis’ chart that has weight, body fat %, and muscle mass on the same chart is useless because the y axis values are too large. All 3 lines end up as just flat lines because the y axis doesn’t show appropriate granularity. Another own goal that really can be easily fixed. Overall, terrible analytics clearly built by developers that don’t use their own product, or just don’t care..CartercoltraneVersion: 3.3.8

App was perfect until recentlyThe app was great. My favorite aspect of the app was that I could see at a glance over time all the measurements the scale provides. Now, I can only see those changes over increments of a week, a month, or a year. And not the last 365 days mind you, but from the beginning of this year to now. It’s a lot more difficult to get the information I want, and they added a bunch of useless features. I don’t need an animated avatar of how my body looks now vs what it should look like. I don’t need to know my weight in avocados. Navigation is much worse that it was—clicking on several different elements on the home page all lead to the exact same screen. Please, change it back to how it was..Mickey McRudyVersion: 2.3.31

Some extremely poor choicesThis app is very poorly designed - both the hi and the graphical choices they’ve made. For some reason they thought it was a good idea to have a 3D rendering of what they think I look like look in the ‘my goal’ tab to visualize my before and after weight goal. Except they only have one avatar and it’s a red headed white woman, which i am not. I find this alienating. It would also be really nice to have some features for people with uterus’ since our weights can fluctuate frequently during our cycles. The info provided in each datapoint is minimal and not very informative. This app has the potential to help people develop a healthier and more informed relationship with their bodies. Unfortunately it seems determined to do the opposite.EruyterVersion: 2.12.4

Good data and scale, horrible app with inaccurate judgementsScale works. I hate being forced to use the app to get all the data (body fat etc.). Also, I would just like the data without eufy’s poor qualitative judgements on each statistic. On doctors assessments I rank in the 80-99th percentile for people my age for all sorts of metrics fitness. EufyLife needs to recalibrate, or better yet, just present the data without trying to make their clientele feel badly about their bodies. Incorporate some sort link that takes you to your data organized and shows percentiles compared to your peers, not this qualitative high - low nonsense which does not account for different bodies..P SOULVersion: 2.3.30

Some people like this?This app is made by people who have no idea how to present data. True, the data itself is mostly nonsense and it would not make a huge difference anyway. Recent updates fixed a completely ridiculous presentation misses. Now they moved forward, still demonstrating they do not have the slightest idea how to set scales and average. I see many people like the app. Just another proof that all you need is some color and random numbers to get their attention. To the developers: hire an intern to teach you how to present data. It would be huge step forward. Keep the marketing guys. They managed to fool many people..Az837183Version: 2.4.0

On the chopping block??? 🧐I have been using this app – and scale – for six years now, and have even gotten several friends and family members to get several products. But, from what I can tell, this app may not be getting support much longer as they are no longer selling their home health — and pet care —products; I was going to share a link to some of their devices a few weeks ago, and noticed that the entire EufyLife tab — and any of the products in the category — was non-existent. This is very unfortunate, and I wish there would’ve been an email and/or app notification about this. Oh, well..🤔 Lemme PonderosaVersion: 3.3.12

Legibility IssuesDespite bringing suggestions to eufy support several months ago, what I see as issues with the App persist. The weight chart at the bottom of the main page is very difficult to read. When the App opens, the actual recorded weights are typically hidden. To display the weights, the eye icon on the chart must be tapped. Only about one in five taps successfully opens the eye and displays the weights. The active area of the eye needs to be increased. Once the actual weights are displayed, the text size and line weights are much too small to read easily. In addition, the choice of text color further hinders the legibility of the text.***** App lover *****Version: 3.1.0

Quit requiring me to re-log inI use this app with my smart scale and only weigh myself every 2-3 weeks. Nearly every time I launch it, I have to re-authenticate. This last time I launched the app, it didn’t even allow me to select a password from my password manager. I understand it’s not a lot of work for me to switch to my password manager, look up my password, copy it, switch back to the Eufy Life app, and paste in my password. OR, you could make your app much more user-friendly. I use apps which have far more sensitive data than this one and they don’t require nearly constant re-authentication..Angry CarlosVersion: 3.3.12

Messed upWorst app on my phone. The scale and app worked fine for a while. Suddenly, it's not working. On login, my password is wrong, reset that, still doesn't work. Found my wife had set up an account, also had to change the password there. her account has two users, her and me. Now nothing is working. My Health app shows her weight, which transfers to Apple Health, so I have to manually delete that. It just keeps getting worse, messed up in so many ways. The weight graph doesn't align with actual dates; it just crunches all data together as though last month's data was yesterday. Why must I give someone my email address simply to take my weight?.JFR43Version: 2.14.2

Hard to read, privacy issueTwo things: users have been telling the app developer bright teal color type on a white background is the most difficult to read - change it already. Seriously you don't have to match everything you do to your logo color. hard to tell you about the app because one can't read it therefore one can't interact to its fullest. Another thing every time they update the app it turns on analytics and opens up privacy. Once a user shuts down (opting out) of sharing information or analytics they shouldn't have to keep going in and changing this after each update That makes this a sketchy app.ItplytdyVersion: 3.3.7

Profile Automatically change my infoUp to yesterday, everything was normal and I couldn’t be happier about Eufy. Suddenly today all my measurements were out of wack including BMI. So I went into my profile and noticed that my height was somehow changed from 5’2 to 5’0”. I changed it back to 5’2” and saved and weight myself again. Same wrong numbers were reported. I went into my profile and saw 5’0” again so I changed it back to 5’2” again. I got out of the profile and went back in just to see 5’0” again. Is this a glitch? Please fix this..KilichunVersion: 2.2.40

Do not use for anything but weightThis app is complete garbage. I have it linked to apple health and it gives me twice as many BMR calories as apple records. When I input my meals it gives me double the nutritional values as the labels states, I verified this by putting the meals through 3 other tracker apps and they all gave me the same values. It tells me I’m dehydrated despite drinking 4-6L of water a day. I calculated my BMR with a formula on the Mayo Clinic’s website and it says my BMR is 1,860 which is inline with apple healths BMR calculation, while this app tells me it’s only 1603. It says I’m losing muscle and gaining fat despite my stomach shrinking and my muscles starting to get toned..RoadkillJoe83Version: 3.3.8

Why do I need an account, and why can’t I use FaceID?Honestly it’s crazy that I even need an online account for my home scale, let alone that when it randomly decides I need to reauthorize it won’t use FaceID, I have to look up the password in the autofill. I just want to weigh myself, why is that hard to do?.Tim.suVersion: 3.3.12

Bad designWhen you add a family member, they can either be a baby who cannot stand on the scale by themselves, or an adult. There is no way to change this as the child inevitably grows up and is able to stand on the scale, they forever remain a “baby” with all the restrictions. You have to delete the person and add a new one who is now an “adult”..FeekoVersion: 3.3.6

Stay awayI have had to change two scales. They were both faulty. Completely inaccurate. At first they confirmed that I would get back a 100% refund back to the original payment method. Here is what they wrote: Our refunds go back the way they came in, our system refunds your account for whatever you paid for, if you paid with a credit card then the money has been refunded to your credit card! Then it changed and they decided to only refund 70% Afterwards the refund changed to the pre tax amount only. They then confirm that the refund was applied back in February to my original payment method which was my credit card. There’s nothing. They then send another email stating that the refund was added back to my Amazon account. There’s nothing. Here is their email: We successfully processed the refund to your Amazon account on February 28th. Please check your Amazon account to confirm whether you have received the refund. Beyond disorganized and confused is what they are. Complete scam. Stay away..Leonasun29Version: 3.3.5

Horrible for the lightingFirst let me say that I am a big fan of Eufy cameras and Eufy products in general. But this app is horrible for Eufy permanent lighting. It is not intuitive and has too much “stuff”. You cannot really find what you want except for a schedule on light colors. Their app for their cameras is easy to use and understand. Why on earth didn’t Eufy just follow that design? I hate it so much, the lights are going back and I will be purchasing their competitors product. 😡.PhilmeinVersion: 3.2.4

Don’t bother if you only have an iPadThe View Report function does not work. It says “Click on the Puzzle to View…” What it doesn’t say is that the first time you use it, there is a “Got It!” button you have to acknowledge under the viewable area. You can’t click it, you can’t start the weekly reports. The programmer is obviously a beginner considering the User Interface has several similar problems. I may use this Eufy app to teach high school programmers what not to do when developing interfaces….The ObservantVersion: 2.13.8

Great scale if the only accurate thing you care about is weightThe app is clunky and useless, won’t allow me to measure liquids in ml, only g despite the fact that I have the liquid weight set to ml. I’ll keep the scale because I got it for a very low sale price but I do not recommend.GardsfamVersion: 2.13.2

Worked fine till a recent updateNow I set my scale to LB and it works. The instant I open my app the app switches it back to KG. The unit of measure is not changeable, only option is KG in the app. Scale will stay LB for ever as long as it’s used as a dumb scale and never connects to my phone. Pretty disappointed that I have to buy a new scale. Won’t be a Eufy, sadly. Never trusted anything outside of weight and some days I didn’t trust that either!.DavelosternVersion: 2.6.0

Recent updates made history charts impossible to readUpdates made in the last month or so have made all of the diagrams and weights look very similar. Changes of 2lb would show nearly on the same y axis as other points of much different weights. The “day”, “week” and “month” charts have changed what they display. “Week” shows a random number of previous week data points rather than the previous 7 days. I wish I could downgrade to an older version.AberdeenerVersion: 2.5.0

Hate The New FormatWeight trends were much easier to view and understand quickly in the old format.KailorbasVersion: 2.3.30

Eufy thinks they know better than you on how fast you should gain or lose weight.Don’t update to the new version of the app, if you can avoid it. If you have a weight goal, Eufy now forces a deadline on you. You can only adjust it by a few days in either direction. I cannot believe that passed legal review. Whoever thought “yeah, let’s tell people when they should lose those 5lbs by!” is absolutely insane. No one should tell a person how fast they should gain or lose weight unless they are a healthcare professional working with that person. Gross, Eufy. Put me back in control of my own health - that’s why I bought your scale to begin with..JaneycanuckVersion: 2.3.22

Who updated this to garbageAre you trying to make a worse UI? Because if you are, then congratulations because you succeeded! The newest update is convoluted, hard to find key data which is why I bought the scale, and overall way less usable. Fix it..LC627&Version: 2.3.22

Needs updatesScale is good so don’t worry about that. The app has issues. I’ve reported the goal weight issue. Doesn’t calculate goal weight correctly. There is also a permanent red dot on the hamburger menu top left that never goes away even though you’ve read all messages. Not sure why it takes so long to fix these basic issues. The other annoying thing is you click on weight on the main screen, then it takes you to these nice tiles, you click on weight for example to see your weight history… it gives you definition of weight. I want history in those tiles and then maybe a little more info button for all that great info. ALSO, no widgets… not for watch. Not for Home Screen. Why not ?.Jonnyc177Version: 2.2.20

BadThey removed apple login and now i can’t access my account.ClybaunVersion: 2.1.13

Its a gimmickThis scale is a gimmick. It does read anything past your weight and bmi. Everything else is prescripted. Try it yourself. Weigh your self, then grab any ceramic or glass plate which doesnt conduct electricity and watch you body fat percentage go up with your weight. Had high hopes for this but unfortunately its just another gimmick..JsjhhvVersion: 2.1.12

Apple Health Data For Family MembersTheir smart scale is smart enough to correctly detect different users but there are bugs in the synchronization of that data into Apple Health. Main user works fine but other family members don’t sync or sometimes syncs the main user’s data..Joaquín WindmüllerVersion: 2.1.9

WtfAgree. If I had known they were collecting my data I would not have bought the scale. Wifi connectivity should not be an invite to Eufy corporation into my bathroom! I will send product back and just enter weights manually..BeepOffVersion: 2.1.8

Collects and shares private health dataWhen I buy a device like a scale I should be able to use it without having to give up my right to keep health information private. My health data should be on my device only and nowhere else. This company has no justifiable reason for collecting it and syncing it to their servers. The terms of service allow the company to collect private health data, and states that they sell anonymized data to third parties. Research has shown that there is no such thing as anonymized data in most cases. The company also says they have the right to sell your data to third parties with permission, but does not make clear what that means. The terms could be changed retroactively and my data could be monetized without my explicit permission, as has happened with many other companies that collect health data for profit. As more people become aware of these risks I expect this app will end up with a lot more one star reviews for their questionable business practices..Fleet117Version: 2.1.5

Very weak redesignThe new UI hides a lot of data that was previously visible at first glance, and some of it it is now hidden behind invisible buttons (BMI and Body Fat). The detailed information screens are less legible and fit far less information on the screen, compared to the previous version. And the way the Target Weight is set is just bizarre from the UX perspective. Huge disappointment..Jacek_kVersion: 2.0.2

Weight reading before the previous update are increased by 10x, please fixYou guys should fix this bug where it increased past weight readings by 10x.DddddddīVersion: 2.0.1

This update has bug and UI is not goodIt looks like maybe the accuracy changed in this update? My historical weights and lean body mass is way off. Maybe a decimal place change. I weigh about 165. New weight shows correct but historical is 1650.0 to 1700.0 I liked the old UI better then the new one.Davey242Version: 2.0.1

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