Eufy Baby Customer Service

Eufy Baby Positive Reviews

Love it!I had the owlet and this is significantly better! Wish I switched sooner. Cry detection works and notifies my phone. I like how it records key crying events. Video quality is great. Love that you can adjust where the camera is pointing on the app (owlet you had to manually do it and it was annoying). App works on my phone and iPad. I can get the volume of the video to work and get the video to full screen mode on my phone all the time. Sometimes I can get the video full screen on my iPad but not always but it’s fine because I can still see my baby. Sometimes the volume doesn’t work on the iPad but if I just exit out of the app and reopen it it works again. It’s easy to manually install on the crib and bassinet. I moved it to different locations in the house depending on where baby sleeps..Pochacco catVersion: 1.2.3

Happy CustomerWell designed product with good battery life and range. Has functioned properly with few issues for two months now. Positioning the sock and sensor so that it works and isn’t overly tight on the infant is key and is easy after a few nights of getting used to it. The audible voice feedback is nice but the actual voice recordings are a bit strange (sounds a bit valley girl 😂). Overall good product, would recommend to any parent looking for some reassurance..Nwill21Version: 1.6.3

Perfect for post NICU stayWe use this on our preemie son and it has been so relieving to be able to generally monitor and quantify his well being at home. There are a few bugs like the base disconnects from the network frequently which causes the sock to lose signal and stop reading. We have to reset the base to reboot essentially. The app also lags often or takes an extended time to display the readings. The sock is sensitive to movement so if he’s wiggling, it won’t read his vitals. However, overall it’s great for when he’s asleep, in his swing, or at night. It does a decent job tracking sleep but definitely has some discrepancies. Despite the issues, the data is fairly accurate..CvalesVersion: 1.7.5

MonitorFirst, I would like to say how useful this app is. If I had to I would definitely by it again and recommend it to my friends. I use it to check my babies partial vitals anytime I’m concerned. I believe it could be better with a few improvements. For instance, it would be helpful if I could set the limits on the baby heart rate and oxygen saturation. The heart rate alarms when the HR drops to the 60s. This is way to low for a warning at 60 your baby is in real trouble. If the HR drops to 99 there should be an alarm. Also, the sock alarms occasionally when it is on appropriately. This could be alarming..Whissy PoohVersion: 1.6.5

Eufy camera and sock is amazing!My son was born premature which caused him to be in the nicu and be on oxygen. He came home on oxygen. Before he got off oxygen we needed something to continue to monitor his oxygen intake along with his heart rate and this combo has been a life saver. The only reason why I gave it a 4 and not a full 5 star rating is because I wish it would notify you when the oxygen level drops like it does when the heart rate drops, temperature is below or above normal and crying. Besides that the camera has amazing quality and my son’s pediatrician is very impressed by the reading accuracy of the sock..Char8923Version: 1.6.5

Love, but an alert for blood oxygen levels would be betterLove this monitor and gives my postpartum anxiety some relief and the ability to get a little sleep. The only thing that I would suggest is for an alert for Blood Oxygen levels. My 4 month old recently had the flu and I noticed that her oxygen levels were dropping really low at night but had no way of continuously monitoring unless I stared at the app all night which I did. 🥴.SAHM's ClubVersion: 1.7.5

Great peace of mindOverall super happy with the smart sock and app. Love the details about how she’s sleeping through the night as well as the details of her heart rate and oxygen. The sock stays nice and secure, haven’t had any problems with it coming off. The only reason I didn’t give it 5 stars is that it sometimes it won’t be able to get a reading if she’s too active and I think sometimes it registers her as awake even though she’s only in active sleep. Though probably tough to tell the difference from a motion and heart rate stand point..NormaJean83Version: 1.7.1

My favorite baby productThis little sock helps so much with my first time mom anxiety. I worry about everything an exorbitant amount but when I have the ability to check on my sons vitals and make sure he’s okay while he’s sleeping it allows me to be calm enough to sleep as well. If there’s one thing I would recommend all parents have it would be this. Hands down 100% no questions asked.Myranda SweattVersion: 1.8.0

Works pretty goodI had a nephew that died of SIDS so I was really worried when I had a new baby boy. The device works great. It was great to track the baby’s sleep cycles over the days and weeks. It gives you a great pattern and expectations of when your baby sleeps but it helps you have peace of mind to sleep as well. There was a stage when the baby would bang his foot and the cap came off the top of the monitor. I did worry if he would get it and swallow. I was able to to superglue the cap and it never came off again. This happened around the 6-8 month period. There are rare occasions when the baby is wearing the monitor but due to the position of the foot the signal doesn’t get pick up by the base. Rare but does happen. Especially when he was closer to 1 year old. Other than that it’s been absolutely great. I would recommend to any parent..Tray HVersion: 1.6.5

For my baby girlI would like to say how accurate this monitor is at reading her heart rate, etc and how it eases my mind about how she is throughout the night. I’ve had the alert go off and it has saved her from her heart rate dropping too low. I love how easy the app is to control and how minor the sock is to how it affects her comfort zone. Overal 5/5 stars.NikatimahVersion: 1.7.1

Ok appI wish there was an ability to run the app in the background. Once you open another app it shuts down. The camera is decent quality. You get noise alerts (even when the app is closed) which is helpful. We have had it a few months and only had one short period where the camera wouldn’t not recognize our Wi-Fi, but eventually it updated and reset itself and we were able to use it again..VmdnbwieVersion: 1.6.5

Fix this!Not sure if there is a recent bug, I’ve had this since May and over the last month everyday the smart sock disconnects and won’t reconnect. I have to unplug it and plug it back in to get it to work. My camera has done it twice as well. It’s really annoying because if it happens while we are sleeping I’m not going to be notified if something is wrong. Please fix it ASAP.Keelyalexis02Version: 1.7.1

Love it!This monitor helps me sleep better! If the baby’s oxygen levels go below a certain number it alerts you and tells you to check on your baby! And I am also able to share it with another person so they can also monitor the baby..RonnieericVersion: 1.6.3

Well designed!We’ve been using the Eufy smart sock and monitor for almost 8 months now. Very satisfied with the products and the app! The app is always receiving simple updates to improve the app. App is well designed and easy to use. So thankful for all this technology as a 1st time mom!.Jmck523Version: 1.6.3

Usually GreatTypically love the app and the sock but as of yesterday, the app won’t allow us to open the video monitors so we can’t see the baby if we’re in another room. Not sure if it’s an app issue but we tried to fix it on our end and no luck!.GabbbxoVersion: 1.6.2

So much peace of mindHonestly one of the few MUCH needed things when having a baby. Only thing i wish it did was notify me on my phone when baby is waking up or is close to waking up. Other than that 100% recommend.JCM305Version: 1.7.1

Love love it for my premie babyCompared to the other expensive brands this works wonderfully, i put it on at night while my baby sleeps and charge it in the morning. I love the readings and reports it provides . New mommy's with anxiety this is a must have in your registry..Blessing NVersion: 1.8.0

Love it overall but needs O2 alertsI love this baby monitor and it is very accurate. I never have connection issues. The report in the morning is amazing. The only negative is that it is missing O2 alerts. It only has heart rate alerts. But it does monitor the O2 levels so adding these alerts should be simple..Kendall-29Version: 1.7.5

Prefer over owlet sockThis sock is awesome. We have the owlet sock also but got this one because we have other eufy products and read great reviews about this sock. Why we prefer over owlet… 1. Connectivity more reliable- we have had it for a few weeks and no connection issues. We periodically have connection issues with the owlet. 2. Real time oxygen reading versus updating every 10 minutes. 3. The voice alerts versus just light and sound. 4. The cute baby image with the different stages of babies sleep..VS1111Version: 1.7.6

Overall, a great productMy issue with this product is that there have been three instances where it slipped off my baby’s foot and I didn’t get notified for almost 3 minutes. Also, I allow it to fully charge but lately it will say 100% but then the percentage will drop to 48% so I’m not sure what the problem is..MokaBreyVersion: 1.7.1

Love for lessI was using owlet until two charging bases died on me. Found this on sale for a third of the price and so glad I did. The only thing I would like to see different is a bluetooth only mode (for vacation) and better push notifications..MoessymoeVersion: 1.8.1

Worth the moneyThe cost was hard to swallow at first. But it has given us a peace of mind when our child is asleep or if we’re in another room. I highly recommend this product..Randoon1985Version: 1.6.3

Peace of MindMy baby was in the NICU and had some heart irregularities, the eufy sock and app have given me peace of mind at home. He has had two episode where his heart rate dropped and the sock base let me know to check on him. I am so grateful to have this equipment at home ❤️.EryanaSalVersion: 1.7.7

Notifications are brokenThis app was great until the last update. Now, notifications are just numbered and don’t have any meaningful text. “Evt 14” means nothing to me. Please fix asap..Ravenshadow723Version: 1.7.6

Adding the blood oxygen monitoring makes this monitor awesomeI bought this system when it was just a heart rate monitor and detector. When they added the blood oxygen monitoring via firmware upgrade, this made a great productEven more amazing.UserasdfVersion: 1.6.3

The bestAlways giving my mom brain peace of mind being able to see my baby breathing on the monitor and with the little sock I am able to see her heart rate and how well she’s sleeping. It’s beautiful..KiLynn23Version: 1.6.5

Peace of MindGives me such great peace of mind as a first time mama. I sleep so much better at night. Also monitors our little man’s oxygen levels which is very handy when he’s been sick!.Rye2457583Version: 1.8.0

Top 5 baby giftGreat product. Only better if it could remember wifi bc we travel with it. Have to re-enter wifi each time.Nate BorgmanVersion: 1.7.6

Amazing!We love the Eufy and the Eufy app. Such a relief, we are able to actually sleep during her sleep times at night. We had the Owlet before, but this is honestly just as good for a smaller price..Jessmgreen88Version: 1.6.3

GreatWife and I are both in fire and ems and we have not gotten a single false alarm. Sadly it has alerted us to tachycardia and brachycardia episodes and we are very pleased with the product!.#sprintsucksVersion: 1.6.5

Worth it!!!We absolutely love this item and it is so worth it. Gives us such peace of mind and helps us monitor baby at all stages of the night..MadisonD0102Version: 1.7.7

Not accurateDoesn’t always charge even though I place it on charger. Sometimes marks my baby awake for 2 hours when he slept for half the time. And sometimes randomly says my baby isn’t properly wearing sock when the sock is on the charger..Squids_22Version: 1.7.1

GlitchingI been using your products for a few years now , and after a year or so, the systems started to glitch. I did everything on my end to make it stop but every so often it starts up again..JehejdihsnVersion: 1.6.3

Works goodWorks good with no false alarms. Pulse ox gets way off if the foot monitor isn’t on perfectly so better readings would be nice. Also would like to see option to turn off/ control base monitor using the app..HappyMom3!Version: 1.7.1

Wish you could add sleeps when not wearing socksLove this app and device. Gives us piece of mind after having a nicu baby. I do with you could add sleep when not wearing a sock if naps are taken outside of the house etc..Jilly.BeanVersion: 1.6.3

No dark mode and iPad versionI like Eufy cams so I bought a baby monitor as well. Overall, I like the camera but the app doesn't have dark mode which is too bright during nights. Also, there is no iPad version unlike the eufy security app..Oh-HyunVersion: 1.3.0

Needs a night modeI only looks at the app at night but it’s so bright it wakes everyone up.ForeverTrackingVersion: 1.5.2

No PiPApp works great but the NEEEEEEDS to be PiP capabilities. Please add this feature this would make my life way easier. PiP is Picture in Picture fyi. Update. Pip still not available. This would be a great feature to add for phone users..Captcotton_Version: 1.7.7

Night visionLoved the camera to start. The night vision however only works about half the time making the camera useless. It is only a little over a year old..JTengland5683Version: 1.7.7

Works well most of the timeOnce in a while the camera has to be rebooted to work. Other than that, it’s just fine..CmkpgsVersion: 1.6.3

Must have!Honestly the best thing and app ever. This has saved me from so many headaches and keeps this first time momma at ease..OhgenniVersion: 1.6.5

GoodI really enjoy this sock. It gives peace of mind when baby is sleeping. I only wish you could get a report of the alerts you get and why..AG always 29Version: 1.6.3

Great productWe love this monitor, it gives us so much peace of mind but it has given my son heat rash on the top of his feet. Other than that it’s a fantastic product..Magerty97Version: 1.7.5

Works wellSo far so good with our eufy. It gives us that peace of mind knowing our baby is well..Selena RamVersion: 1.7.7

Quality!!The products are high quality and the app matches this quality. Overall a really enjoyable app experience and great features that I use daily! Thank you for creating this for parents who need peace of mind!.IselleBrillVersion: 1.7.5

Poor connectionThis product is amazing 10/10 when it stays connected throughout the night, most nights I hear ‘the baby’s sock is not being worn’ even tho it’s the middle of the night lol but when it stays connected it’s a 10/10 product.WisbwlxinekwxubeVersion: 1.7.8

At peaceI enjoy this ! I tried other ones for the pass 5 months this one is the best.SararosexoxoVersion: 1.6.5

Peace of mindGives us a peace of mind especially at night time. Worth buying..Mcvs06Version: 1.8.1

Works fairly wellThe odd false alarm but could be due to the sensor being dirty or slightly off. Other than that very accurate just gotta make sure it’s on right!.BLL6Version: 1.6.5

Decent enough appGood app for people that are just buying this is a baby cam. It would be good to have an option to use all of these features into the main Eufy Security app so that you don’t have to open two apps to check on the home..Jerry DuwallVersion: 1.6.3

App is okay but…The app is very good. It’ll would be great if the socks base (speaker) could alert when the baby is crying..ShaftbVersion: 1.6.3

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Eufy Baby Negative Reviews

The most recent "fixes" ruined the appThis app ran wonderfully on Mac M1s forever, now with the most recent update, it stopped working on Macs. The app already suffers from an easily solvable problem--the video cannot stay open while using other apps on the iPhone. Most other video apps allow for that feature. The solution, however, was easy enough. You could run the app on your Mac, and simply use your phone as you prefered. Indeed, the screen on the Mac is much bigger, so the 2K capabilities of the camera were really utilized. I hope your engineers will fix this asap, and get the app running on Mac M1s again, or get the video to work on the iPhone when using other apps. I'll gladly update my review to 5 stars again when that happens..NickyNick2000Version: 1.4.0

Please allow recording without notificationsOnce every couple weeks the heart rate monitor is totally inaccurate overnight even when it’s worn correctly. Eg it shows 40bpm elevated heartbeat for half the night vs what we actually measure. I’m sure this is hard to fix. But what would be easier is enabling recording so we can visually confirm whether the baby was awake or in distress. I just want the recording not the notifications. And I don’t want to disable all notifications because the low battery ones are useful. Allowing recording on existing events like detect noise, without notifications, would be great..Steff782Version: 1.7.8

Cant see the reportsI’ve had the sleep sock for about 2 weeks. Worked really great for the most part until maybe 4 days ago. I cant view any of the sleep reports anymore. My baby wears the sock every night and for most naps. He’s definitely wearing it correctly as I have no issues gaining connection. Must be a bug in the app..MaliaconnellyVersion: 1.4.2

Typical EufyOnly a company like Eufy could manage to cram so few features and so many bugs into so many different apps. Why wouldn’t you consolidate everything into an app for your customers? I have HomeBase with 2C cameras. I have a WiFi baby monitor. Why can’t I use a single app? It’s like the divisions of Eufy/Anker are entirely different companies..Matt from CSMVersion: 1.4.0

Not worth the $$$Would love it more if it wasn’t so glitchy. Alerts me to check on my baby when she isn’t moving. Wakes me up out of my sleep for nothing. Isn’t really worth the cost if you’ve purchased to help give you ease that your baby is safe while you’re sleeping..Motherhood6Version: 1.8.1

Love the concept but slow to display readingsEvery night we have to restart and hard reset the sock and base before it will show the HR and BP numbers. It’s a 45 minute process every night, exhausting. The customer support was very helpful though and we are working on an exchange.One tired mom 1Version: 1.6.3

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