Eufy Baby Customer Service

Eufy Baby Positive Reviews

The most recent "fixes" made the app great again!UPDATE: After a year of torment, they finally fixed the app so it runs on your Mac again. The importance of this cannot be understated. This means that you can pull up the app on your Mac, watch you babies from a big screen and powerful speakers, and free up your phone to make calls and everything else we use our phones for. Because Eufy is one of the only company's to allow this feature, it makes it leaps and bounds beyond its competition. I'm not sure if they got a new programmer in the group, but whoever fixed this problem deserves a raise or a bonus (or maybe some extra vacation days!). Previous review: This app ran wonderfully on Mac M1s forever, now with the most recent update, it stopped working on Macs. The app already suffers from an easily solvable problem--the video cannot stay open while using other apps on the iPhone. Most other video apps allow for that feature. The solution, however, was easy enough. You could run the app on your Mac, and simply use your phone as you prefered. Indeed, the screen on the Mac is much bigger, so the 2K capabilities of the camera were really utilized. I hope your engineers will fix this asap, and get the app running on Mac M1s again, or get the video to work on the iPhone when using other apps. I'll gladly update my review to 5 stars again when that happens..NickyNick2000Version: 1.8.1

Love it!I had the owlet and this is significantly better! Wish I switched sooner. Cry detection works and notifies my phone. I like how it records key crying events. Video quality is great. Love that you can adjust where the camera is pointing on the app (owlet you had to manually do it and it was annoying). App works on my phone and iPad. I can get the volume of the video to work and get the video to full screen mode on my phone all the time. Sometimes I can get the video full screen on my iPad but not always but it’s fine because I can still see my baby. Sometimes the volume doesn’t work on the iPad but if I just exit out of the app and reopen it it works again. It’s easy to manually install on the crib and bassinet. I moved it to different locations in the house depending on where baby sleeps..Pochacco catVersion: 1.2.3

Happy CustomerWell designed product with good battery life and range. Has functioned properly with few issues for two months now. Positioning the sock and sensor so that it works and isn’t overly tight on the infant is key and is easy after a few nights of getting used to it. The audible voice feedback is nice but the actual voice recordings are a bit strange (sounds a bit valley girl 😂). Overall good product, would recommend to any parent looking for some reassurance..Nwill21Version: 1.6.3

Perfect for post NICU stayWe use this on our preemie son and it has been so relieving to be able to generally monitor and quantify his well being at home. There are a few bugs like the base disconnects from the network frequently which causes the sock to lose signal and stop reading. We have to reset the base to reboot essentially. The app also lags often or takes an extended time to display the readings. The sock is sensitive to movement so if he’s wiggling, it won’t read his vitals. However, overall it’s great for when he’s asleep, in his swing, or at night. It does a decent job tracking sleep but definitely has some discrepancies. Despite the issues, the data is fairly accurate..CvalesVersion: 1.7.5

Eufy sockI was originally looking at the owlet sock and did some research and found the Eufy for half the price and almost the same exact thing. It came with 3 different sized socks for the monitors up to 30lbs which I love that my little can grow with it. My only negative is sometimes I have to refresh the sock in the app because it gets stuck on monitoring mode. A few times I had to re pair it in the beginning but I’ve learned to wait out the long monitoring session and we’re usually good. I don’t find the sleep tracking incredibly accurate but I don’t use that section. It’s probably accurate enough to help get an idea of patterns if you wanted to. Overall, super happy with this..Kbo4805Version: 1.8.3

DecentAll in all, I like this app. I like the camera, I like the sock. Keep in mind that it’s not always 100% accurate! It has woken us up in the middle of the night with its alarm that repeats, “please check on your baby. Please check on your baby.” It is a scary thing to hear in the middle of the night, and made me over worry for a bit but I realized that it gets strange readings from time to time even just based off a weird foot position for my baby. It gives good info and still makes me feel secure. I appreciate eufy taking care of issues as they arise and taking time to respond to me..Rhino102995Version: 1.8.3

MonitorFirst, I would like to say how useful this app is. If I had to I would definitely by it again and recommend it to my friends. I use it to check my babies partial vitals anytime I’m concerned. I believe it could be better with a few improvements. For instance, it would be helpful if I could set the limits on the baby heart rate and oxygen saturation. The heart rate alarms when the HR drops to the 60s. This is way to low for a warning at 60 your baby is in real trouble. If the HR drops to 99 there should be an alarm. Also, the sock alarms occasionally when it is on appropriately. This could be alarming..Whissy PoohVersion: 1.6.5

Eufy camera and sock is amazing!My son was born premature which caused him to be in the nicu and be on oxygen. He came home on oxygen. Before he got off oxygen we needed something to continue to monitor his oxygen intake along with his heart rate and this combo has been a life saver. The only reason why I gave it a 4 and not a full 5 star rating is because I wish it would notify you when the oxygen level drops like it does when the heart rate drops, temperature is below or above normal and crying. Besides that the camera has amazing quality and my son’s pediatrician is very impressed by the reading accuracy of the sock..Char8923Version: 1.6.5

Love, but an alert for blood oxygen levels would be betterLove this monitor and gives my postpartum anxiety some relief and the ability to get a little sleep. The only thing that I would suggest is for an alert for Blood Oxygen levels. My 4 month old recently had the flu and I noticed that her oxygen levels were dropping really low at night but had no way of continuously monitoring unless I stared at the app all night which I did. 🥴.SAHM's ClubVersion: 1.7.5

Great peace of mindOverall super happy with the smart sock and app. Love the details about how she’s sleeping through the night as well as the details of her heart rate and oxygen. The sock stays nice and secure, haven’t had any problems with it coming off. The only reason I didn’t give it 5 stars is that it sometimes it won’t be able to get a reading if she’s too active and I think sometimes it registers her as awake even though she’s only in active sleep. Though probably tough to tell the difference from a motion and heart rate stand point..NormaJean83Version: 1.7.1

Great App, Slow ConnectivityI like the no-fuss features of the app and how easy it is to learn and navigate. The app can be slow to connect to my pumps, and the connection sometimes breaks if I toggle away from the app. Not usually an issue—reconnect takes about 30 seconds. But, it becomes an issue when I need to pause my session (I.e. my pump is overflowing) and it cannot connect fast enough before a mess happens. Sometimes I have to restart the app to get it to connect to my pumps too..Donette SchadesVersion: 1.8.4

My favorite baby productThis little sock helps so much with my first time mom anxiety. I worry about everything an exorbitant amount but when I have the ability to check on my sons vitals and make sure he’s okay while he’s sleeping it allows me to be calm enough to sleep as well. If there’s one thing I would recommend all parents have it would be this. Hands down 100% no questions asked.Myranda SweattVersion: 1.8.0

Works pretty goodI had a nephew that died of SIDS so I was really worried when I had a new baby boy. The device works great. It was great to track the baby’s sleep cycles over the days and weeks. It gives you a great pattern and expectations of when your baby sleeps but it helps you have peace of mind to sleep as well. There was a stage when the baby would bang his foot and the cap came off the top of the monitor. I did worry if he would get it and swallow. I was able to to superglue the cap and it never came off again. This happened around the 6-8 month period. There are rare occasions when the baby is wearing the monitor but due to the position of the foot the signal doesn’t get pick up by the base. Rare but does happen. Especially when he was closer to 1 year old. Other than that it’s been absolutely great. I would recommend to any parent..Tray HVersion: 1.6.5

Eufy baby sleep sockThis sleep sock is AMAZING!! My baby was a NICU baby and worried me to bring her home without monitoring her even though she was coming home a healthy baby! This sleep sock helps me get ease that my baby’s oxygen and heart rate is good even gets her sleep patterns and if she’s awake and moving around and what not! I definitely recommend getting this so okay if you need a peace of mind ❤️.🙃😊😌Version: 1.8.4

Ok appI wish there was an ability to run the app in the background. Once you open another app it shuts down. The camera is decent quality. You get noise alerts (even when the app is closed) which is helpful. We have had it a few months and only had one short period where the camera wouldn’t not recognize our Wi-Fi, but eventually it updated and reset itself and we were able to use it again..VmdnbwieVersion: 1.6.5

Like it so farUsing it for my EUFY wearable warming pumps. The app is so convenient because you don’t have to reach into your shirt constantly and change the settings. My only complaints are that there are some typos within the app. Also, I wish you could control custom settings instead of being stuck only with the preset rhythms (even though I really like the presets, too). In general I really love the idea of the wearables with the app - a total game changer!.JulybabyeVersion: 1.8.2

Breast pump logging okI use the app because I have the Eufy E10 breast pump and overall it’s very easy to use. But when it comes to automatically logging sessions it logs as a pump I don’t have. It says it’s the S1 but I have the E10. Also if you go and try to change it, it won’t let you. It also will not let you adjust time pumped which is ok unless you add in another session that wasn’t pumped with the Eufy. Overall it’s an easy app to use. But it does have some weird things and could be great with a few adjustments.SarahVictoria91Version: 1.8.3

4/5Communication for amount of sleep (hours/ minutes) is a little delayed, when it sends the notification, but every other communication is spot on! My favorite feature is the alert to EVERYONE that you add on your child’s sock for heart rate. It loudly informs everyone even when they are at work or away from their child. They can still open the app and are still able to check on baby..Sam388Version: 1.8.2

Fix this!Not sure if there is a recent bug, I’ve had this since May and over the last month everyday the smart sock disconnects and won’t reconnect. I have to unplug it and plug it back in to get it to work. My camera has done it twice as well. It’s really annoying because if it happens while we are sleeping I’m not going to be notified if something is wrong. Please fix it ASAP.Keelyalexis02Version: 1.7.1

For my baby girlI would like to say how accurate this monitor is at reading her heart rate, etc and how it eases my mind about how she is throughout the night. I’ve had the alert go off and it has saved her from her heart rate dropping too low. I love how easy the app is to control and how minor the sock is to how it affects her comfort zone. Overal 5/5 stars.NikatimahVersion: 1.7.1

Smart sock!This has been a wonderful sock! Tells you when the battery is dead if you accidentally forget to plug in! Alerts you on time and has been a life saver. I have never gotten a false reading, this allows me to sleep peacefully and let my mind rest! I would Definitely recommend!.HalMylVersion: 1.8.2

Best of stays instant readings and alerts for emergenciesThis is way better than the Owlet. Seems like the update might have slowed down the warnings so it’s not instant anymore. Before I could count on it but now I’m worried its delayed. All this does is helps parents sleep better at night knowing it’s watching over them while I sleep. You guys did an amazing job with this and I appreciate it very much. Please keep it with instant readings and warnings..Dusty12:4Version: 1.8.3

Love it!This monitor helps me sleep better! If the baby’s oxygen levels go below a certain number it alerts you and tells you to check on your baby! And I am also able to share it with another person so they can also monitor the baby..RonnieericVersion: 1.6.3

Product is okProduct is ok. I don’t like that it only runs on WiFi and I can’t connect it to my cell service. It will randomly log me out. I also don’t like that the pictures on the monitor is not labeled to understand what they mean. Ive also had problems with it losing connection to the monitor and it take me 1hr to get it to reconnect. It these problems were fixed this would be a 10/10.Kam987Version: 1.8.3

Ok for priceI like the overall design of the sock and charging dock. I wish it alarmed for low saturations which is what I’m most concerned with as my baby was born with some lung issues. I’m not sure why there would be alarm capability for only heart rate but not sats when both can be monitored. I think the review in the app could be easier to scroll through as well..Msgusta11Version: 1.8.3

Well designed!We’ve been using the Eufy smart sock and monitor for almost 8 months now. Very satisfied with the products and the app! The app is always receiving simple updates to improve the app. App is well designed and easy to use. So thankful for all this technology as a 1st time mom!.Jmck523Version: 1.6.3

Usually GreatTypically love the app and the sock but as of yesterday, the app won’t allow us to open the video monitors so we can’t see the baby if we’re in another room. Not sure if it’s an app issue but we tried to fix it on our end and no luck!.GabbbxoVersion: 1.6.2

Top of the lineThis is the third baby monitor we’ve used and our third baby, this is far better then the 2 we used on our first 2 nurseries. The quality is even better than our security outdoor cameras (ring and nest)..AlvaradoriveraVersion: 1.8.4

So much peace of mindHonestly one of the few MUCH needed things when having a baby. Only thing i wish it did was notify me on my phone when baby is waking up or is close to waking up. Other than that 100% recommend.JCM305Version: 1.7.1

Love love it for my premie babyCompared to the other expensive brands this works wonderfully, i put it on at night while my baby sleeps and charge it in the morning. I love the readings and reports it provides . New mommy's with anxiety this is a must have in your registry..Blessing NVersion: 1.8.0

Love it overall but needs O2 alertsI love this baby monitor and it is very accurate. I never have connection issues. The report in the morning is amazing. The only negative is that it is missing O2 alerts. It only has heart rate alerts. But it does monitor the O2 levels so adding these alerts should be simple..Kendall-29Version: 1.7.5

Great but this could make it betterHope this reaches the right eyes… My wife and I love this system, everything works as intended. One feature I wish could be implemented would be the video monitor from the iOS app remain on in a small window while multitasking..RaybakeVersion: 1.8.2

Overall, a great productMy issue with this product is that there have been three instances where it slipped off my baby’s foot and I didn’t get notified for almost 3 minutes. Also, I allow it to fully charge but lately it will say 100% but then the percentage will drop to 48% so I’m not sure what the problem is..MokaBreyVersion: 1.7.1

Prefer over owlet sockThis sock is awesome. We have the owlet sock also but got this one because we have other eufy products and read great reviews about this sock. Why we prefer over owlet… 1. Connectivity more reliable- we have had it for a few weeks and no connection issues. We periodically have connection issues with the owlet. 2. Real time oxygen reading versus updating every 10 minutes. 3. The voice alerts versus just light and sound. 4. The cute baby image with the different stages of babies sleep..VS1111Version: 1.7.6

Worth the moneyThe cost was hard to swallow at first. But it has given us a peace of mind when our child is asleep or if we’re in another room. I highly recommend this product..Randoon1985Version: 1.6.3

Love for lessI was using owlet until two charging bases died on me. Found this on sale for a third of the price and so glad I did. The only thing I would like to see different is a bluetooth only mode (for vacation) and better push notifications..MoessymoeVersion: 1.8.1

Peace of MindMy baby was in the NICU and had some heart irregularities, the eufy sock and app have given me peace of mind at home. He has had two episode where his heart rate dropped and the sock base let me know to check on him. I am so grateful to have this equipment at home ❤️.EryanaSalVersion: 1.7.7

Great quality, no issuesConnectivity, image and sound quality, app functionality — never had any issue, everything has met or exceeded expectations..JackoftheseamachineVersion: 1.8.1

Notifications are brokenThis app was great until the last update. Now, notifications are just numbered and don’t have any meaningful text. “Evt 14” means nothing to me. Please fix asap..Ravenshadow723Version: 1.7.6

July Update Causing IssuesThe last update of this app has caused several issues with the functionality. The program doesn’t allow you to sign in to you’re app rendering the cameras useless. Very frustrating when trying to check on a baby..MjgdcbVersion: 1.8.3

Sock always disconnects… a bit annoyingThe sock always disconnects and it always says a power outage when there has never been one. It’s kind of annoying. Besides all of this we love the sock and the app. It gives me peace of mind especially those first few weeks in the newborn stage..Celz12Version: 1.8.4

Adding the blood oxygen monitoring makes this monitor awesomeI bought this system when it was just a heart rate monitor and detector. When they added the blood oxygen monitoring via firmware upgrade, this made a great productEven more amazing.UserasdfVersion: 1.6.3

The bestAlways giving my mom brain peace of mind being able to see my baby breathing on the monitor and with the little sock I am able to see her heart rate and how well she’s sleeping. It’s beautiful..KiLynn23Version: 1.6.5

Peace of MindGives me such great peace of mind as a first time mama. I sleep so much better at night. Also monitors our little man’s oxygen levels which is very handy when he’s been sick!.Rye2457583Version: 1.8.0

Must have itemAs a FTM with anxiety this was a life saver. I can check it whenever I’m worried and it helps me to sleep soundly. The app is easy to set up and easy to use..Mooky mouseVersion: 1.8.1

The app is good but need some improvementsOverall, I enjoy using the app, I just wish the charts were more user friendly..LuisfrsaVersion: 1.8.4

Peace of mindGives us a peace of mind especially at night time. Worth buying..Mcvs06Version: 1.8.1

Quality!!The products are high quality and the app matches this quality. Overall a really enjoyable app experience and great features that I use daily! Thank you for creating this for parents who need peace of mind!.ICellBriVersion: 1.7.5

Poor connectionThis product is amazing 10/10 when it stays connected throughout the night, most nights I hear ‘the baby’s sock is not being worn’ even tho it’s the middle of the night lol but when it stays connected it’s a 10/10 product.WisbwlxinekwxubeVersion: 1.7.8

At peaceI enjoy this ! I tried other ones for the pass 5 months this one is the best.SararosexoxoVersion: 1.6.5

Works fairly wellThe odd false alarm but could be due to the sensor being dirty or slightly off. Other than that very accurate just gotta make sure it’s on right!.BLL6Version: 1.6.5

Decent enough appGood app for people that are just buying this is a baby cam. It would be good to have an option to use all of these features into the main Eufy Security app so that you don’t have to open two apps to check on the home..Jerry DuwallVersion: 1.6.3

App is okay but…The app is very good. It’ll would be great if the socks base (speaker) could alert when the baby is crying..ShaftbVersion: 1.6.3

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Eufy Baby Negative Reviews

Frozen loading screen…This is the only app that has ever locked me out of my iPhone 13 Pro. The camera on a hardware level has been fine and is the only reason for the 2 stars. Couldn’t do anything but turn the phone completely off (quick up >> quick down on volume >> hold side power button until it shuts off) I expect better from a baby monitoring app—wouldn’t care if this happened while using some plant lookup app or something. But this app loads slower than every other security system that we’ve used..DeejbeardVersion: 1.8.2

Logging us outI used to think this app was great, but the newest update logs my wife and I both out almost everyday. Makes it really annoying to quickly check on my child. And it weirdly will say our password is wrong the first time we put it in, but if we retry the exact same password it will login the second time. Really odd. Will increase rating when this is fixed..Gamsy221Version: 1.8.3

Good product bad update making you continually log into appProduct works great and is so much cheaper than the Owlet version but the 2 stars is for a recent update where I have to log in to my account on the app multiple times a day. Used to just keep me logged in and able to see my baby’s data. Pretty inconvenient update. At least make it Face ID able if we have to authenticate..Weezy WenzVersion: 1.8.3

Great camera, App is trashCamera is easy to set up and use, but the app is awful. It constantly crashes. I’ll be looking at the camera just fine one minute and then when I go to another phone app then back to Eufy it says it can’t connect to the camera. The only fix is deleting the app and re-downloading it. Would probably opt for a WiFi free camera next time around..MzagoneVersion: 2.0.0

Random Password ResetIf the password needs to be reset it should send a notification, i should not have to find out when going to check my baby’s heart rate that i all of a sudden need to reset the app and my password. oh and now it won’t even let me use the app, probably bc i made it 1 star, i just want to make sure my baby is okay while i sleep and this stupid thing won’t let me....:?&):&?/&?Version: 1.8.3

BRUTAL SET UPWill not connect.Em12244jsjdndkdVersion: 1.8.4

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