Anker Customer Service

Anker Positive Reviews

Great Portable BackupWe did a LOT of research before purchasing this product. It seemed to be the most bang for the buck, and we took advantage of a Prime Day sale to get it, and the 400W solar panel. We live in the countryside, and though not “off-grid”, we do lose power from time to time, though usually only for 1-4 hours. The last time our car was trapped in the garage and we needed to leave. This unit will allow us to power the garage doors, as well as small critical loads in an outage, like our refrigerators and freezer for short periods. For longer periods we have a gas/propane generator. We plan to upgrade the later to the Anker F3800 in the future, with dedicated solar panels. Very pleased with the build quality, features and silence of the F2000. We’re pleased to have an alternative backup system for outages and something that can run our truck camper when boondocking away from shore-power..Treynolds57Version: 3.2.0

Great products, but the app is not perfectI have the F3800 and C1000, and like the app for the monitoring. My problem with the app is, it logs me out of my account every week or two. Now I work in IT, I get security. My password is written down, but for some reason Anker thinks it’s incorrect (three times now). So now I have to press “forgot password” every time it logs me out. Driving me NUTS! The other is a feature request, but the reason this is another star loss is that I tried requesting the feature on the Anker website and gave feedback. But the fully automated bots answering support think every message is a trouble call, not a request or idea. So I am not loving “support” and dread I may need it and not get a person some day. So I will leave my request here. Request is: LFP batteries don’t love to be stored for a while at 100%, that is a fact. I know it’s not going to break it, but why can’t we set a charge limit of 50%, or 80%? That way I don’t have to watch the charge status closely to get it to 50% for long storage, or 80% for “I don’t need it yet, but I could soon”. My F3800 is for emergency power, so it gets stored most of it’s life. When I go past 80% accidentally, now I have to connect the TV or Fridge to get it down where I want it. Should be easy-ish to add and could extend our investment..**DJ**Version: 3.0.0

Anker Prime PoweBank A1340GET YOU SOME OF THIS! Great portable charger with max 250W ultra-fast charger with 27,65mAh capacity. It can fully charge iPad M4 and iPhone 14 with a little bit left over for a partial charge for ear buds. Power status, amount remaining and charging to devices can be displayed to a smartphone or tablet via Bluetooth. It has 3 ports, a single USB-A and two USB-C connections. You can charge the A1340 using 1 of the 2 USB-C ports with a cable or using wireless charging using the Anker PowerBase via a magnetic connection between the PowerBase and the PoweBank A1340. It is one of the best available given its tech specifications and charging flexibility. Look for sales of Anker products, I found it on sale right on the Anker website for about $70 off with free shipping. A discount makes the A1340 a cost effective power solution. NOTE: You don’t need to buy the PowerBase because the A1340 is able to be charged using one of the C ports on the A1340..WatchmanusaVersion: 3.0.0

Super easy to useThe Anker Solix C800 Plus is a game-changer for outdoor enthusiasts and tech-savvy adventurers alike. Its seamless integration with the Anker app via both Bluetooth and WiFi stands out, offering intuitive control and monitoring of the unit's status. The app is incredibly user-friendly, making it easy to stay informed and prepared, no matter where your adventures take you. Adding to its appeal, the C800 Plus features two integrated LED flashlights that conveniently charge within the unit. These lights are not just an afterthought; they're powerful and designed to enhance safety and visibility during your outdoor escapades. Compact, innovative, and smartly designed, the Anker Solix C800 Plus elevates the outdoor experience by combining essential power needs with cutting-edge technology and practicality..DananCVersion: 2.2.1

RetiredI have have a Gold Zero (GZ)for many years now and it is just fine. The Anker has turned it up a notch though. Monitoring app. is wonderful, and easy to install and work. Fits well with my dometic i55 refrigerator. Monitor both units with phone at the same time. The Lithium iron phosphate battery on Anker charges much faster than lithium on GZ. Usage has small type in screen, Hard to read without reader glasses. It’s ok. If it holds up like the GZ I will be very pleased. Far more superior unit than the GZ. Ran the dometic overnight in 4runner with top of refrigerator open to check for long slow draw. Anker went from 100% to 80%. Did not heat up or go to safe mode. Overall if you are going out on extended stays this will do just fine. Awesome pricing..Bubba BubbettVersion: 2.2.1

Simple App But EffectiveThe Anker App is simple in design and function. Easy to navigate, understand and quick to learn. Provides all of critical data info. The info needed, such as Inputs (AC, DC and Solar), Outputs via Individually controlled connection points. The battery battery bank charge level as well as remaining time left before depletion or fully charged. Wifi and Bluetooth are integrated and work well with our smart devices. All in all, I’m happy with this product and it’s App. You get what Anker says it will do. I trust this brand and would recommend this everyone..M_woody_00Version: 2.0.2

Was a 5 starThis app was 5 starts and works really well but unfortunately they secretly took out a feature without saying why or putting it in the update note. There used to be a section within the app to check your batteries health and then they didn’t an update and took that section out for whatever reason. No mention of why or anything. Like they don’t want you to know the health of your battery for whatever reason. Everything else works fantastically and I love this app and Anker as a product. Just don’t like when gestures are removed without telling why or showing it in the update notes so you can decide if you want to update. If they update it and put that option back it’ll be a 5 star and I’ll come back and change my rating. But as of right now it’s a 3/3.5.DiscoBloodbathVersion: 1.0.2

Almost perfect. Needs update.The app is really user-friendly and has a great design to it, the only thing I wish was different is the device colors. I ordered the Anker prime power bank in rose gold. But on the app it shows the black model and that kinda bugs me. It’s not a huge deal but it would definitely put the icing on the cake for an almost perfect company. Also, can you release an update for the Anker Prime Power Bank that allows the Bluetooth to stay on until turned off. The Bluetooth on the power bank turns off automatically sooner than I would like. It would be a huge improvement for the power bank. Thank you Anker, for great products and customer service..CokgescbhtdxcvbVersion: 2.7.0

So far temps have remained around +/- 5 to 7 degreesI really like the Anker 50L. Does very well when both sides are the same temperature when inside my shop at 75 F (23.8 C) degrees). Sitting outside 88 F (31 C) set one side to 15 F (-9.4 C) and the other side set to 32-35F (0 C to 1.6 C) degrees. Does well and does use more battery. I purchased the 100 watt solar foldable panel with it and it keeps the battery charged and the freezer/cooler ice cold. Absolutely awesome. I do have a friend of mine withe the same model and he had to send his back. Temperatures were all over the place. So far I haven’t had trouble yet. Have a great day MW.MWells10ECVersion: 1.9.2

No Brainer Set-upSimple, no brainer set up. Truly rugged case. You Tube videos are very helpful, I knew all about operation before purchase, including capacity limitations. I’ll be using the RV plug to my compatible plug wired to my circuit breaker panel to power 120 volt breakers only. Safety cut-off installed to prevent power grid feedback, and will deactivate all 240 volt breakers. Depending upon speed of battery drain will determine if I’ll purchase expansion battery. Plan right now is to re-charge using my dual fuel 2000 watt inverter generator, and evaluate from there..LTC (loves to cook)Version: 1.8.3

App w/ F1200 Bluetooth — Ussful & works as advertised!Allows for power use monitoring by outlet group, toggling nearly all features on/off (lamp, outlet banks, display, etc), setting sleep timing, and choosing max recharge rate in 100W increments up to 1000W, useful for certain situations (recharging via generator/inverter). The F1200’s Bluetooth connection has been very reliable from my iPhone and just takes a few seconds to connect, works well from the next room over..ATX TXVersion: 1.8.2

Meets my needsGreat product! It was very reliable and served its purpose on my family’s RV beach vacation. Highly recommend it. Only things I’d change is remote connection capabilities when away from device. It’d be nice to control it from afar. Second thing is some sort of protective case or skin to prevent scratches on its outer shell. Especially on top of the Anker I can see tiny scratches that were created just by laying things on top..IH3rnVersion: 1.6.0

Love the battery, app is a bit limited?Battery aside which is great, the app doesn’t make any charts available for the solix so I could see how good (or poorly) my solar panels are going over a nice chart. Another really great function I would love to have is that the app could notify you when your low battery, or have an option to have the AC auto turn off when a certain preset is met. (We turn off the AC power and only have the fridge and USB ports running after 15%) thanks!.Charles wolf ivVersion: 2.7.0

AwesomeThe capability of this device is beyond what I ever thought. The transfer from the grid to the F3800 is not even noticeable. You don’t need a power failure to benefit from this device. Buy energy at off peak hours and use the battery to run your house when the grid charges are higher. I definitely got more than I expected. Thank you Anker Solix!!!.Lou ManziVersion: 2.3.2

Solix C1000I just received my C1000 yesterday. I plugged it in to top it off. The next morning I tried it with my Kurig and it handled it with no problem. The app works great via Bluetooth and WiFi. Just to check things out, I was able to check the status and turn on the light when I was 50 miles away via WiFi..DonrnelsVersion: 3.1.1

Always works and is readySeems like everything I purchased from Anker small or large, from a small wall charger to a solar unit is just built to the hilt and always ready to go. This company knows how to build uber reliable components and innovates w features and reliability across all lines of manufacturing. I’m a customer for life.206blaster325Version: 3.1.1

Better than expectedHonestly the best app experience. Anker not only haas the manuals, automatic updates and etc, but very easy and simple layouts than even a 5 year old could understand. The only thing I don’t like about the app is that I wish more anker products could be added..$wag360Version: 3.0.0

Not cheap but nothing good isI had/have an older powerbank of theirs and several wall chargers. All rugged, all still serving me well. I’m now upgrading hdwe to mostly usb-c and their large tsa compliant powerbank with the optional base works well at my desk and for travel. I am becoming a fanboy i guess. And i paid for this stuff - not compensated, not an influencer :-)..AtlantazonVersion: 3.1.1

Awesome Anker 27,650m/ah 250W PowerBank Charger 👍I couldn’t be happier with my 27,650m/Ah 250W Prime Power bank. It simply works as promised and I have multiple devices I charge it with. Yes, it is heavy compared to others but it works flawlessly and the Anker iOS app is a really nice touch to monitor your charges. The best of the best Power bank charges for serious and demanding users. 👍.Caveat Emptor52Version: 2.7.0

Simple and easy to use app! Needs work!App widgets will make this app 5-Stars. Viewing my Prime’s battery status, at a glance, would do wonders. Notifications panel is useless as it doesn’t actually push to the native notifications list of the phone. You have to physically open the app to even know if you have a notification..Corey501Version: 3.1.1

Excellent App-well integrated into iOSDuplicates all of the control panel features as well as adding more that are only in the app (such as watts used for charging). It has a good native iOS look and feel, is organized well and is easy to use and very stable..ThomasmatchettVersion: 3.2.0

EasyEasy to use and just workers I wish it would let me set a time to turn on a/c or d/c ports and I hope with a update. Also wished they’d let you use other second batteries from like the c1000 with the f2600 as other companies do. I know it’s just software..GestWVersion: 2.8.0

A National TreasureLove the battery ! It allows me to power up my devices for so many hours of story sequel writing ... as I camp thru out our national park system! Now I can redraw the map on the back of the Declaration of you know what! Great battery and great customer service !.RoadtrippedVersion: 3.1.1

Great App!I like connectivity and using this app to see the status of my power bank. I even used it camping this weekend with my Solix. It would be nice to be able to order products thru the Anker store on this app. Just a thought. 😉.G0TDIRTVersion: 2.6.0

App works well - small tweaks would be niceHave have had zero issues using the app with my Everfrost cooler. To make it more useful, I would like to be able to change the timeframes on the battery input and output graphs (eg 6, 12, 24 hours). A temperature over time graph would be useful as well to monitor the cooler..Bruinbear99Version: 1.6.1

Anker WorksHurricane Beryl had us put our new Anker 767 to the test. Working great to power fridge and fans through most of the night; recharging during the day with our gasoline generator. Recharge time was good and it holds power for a long long time. I love the app for Bluetooth control..AA RowdyVersion: 2.6.0

Works GreatI just received my Anker 767 I’m using it on a small travel trailer not going to have much solar input but I will be charging it with a larger generator right now it’s plugged into the camper everything in the camper works but the air conditioner I have the larger generator to run it so far I love it!!!!.KtownJayVersion: 1.2.2

ANKER Fanboy? Yes!The 767 Powerhouse is as fantastic a product as any of ANKER’s products. The unit is almost completely noiseless. Portable solar panels do a good job and are fairly easy to manage. The unit has worked flawlessly! I’ve had it for a bit over 8 months and I use it everyday..All In 1 MediaVersion: 2.1.0

Great Power StationIt sure handled my needs during a Power Failure. I was able to use all 6 AC outlets plus charge my phone and iPad. When the power came back on I still had 32% battery life left..Shelly739Version: 2.6.0

Works wellFor the most part the app works well to control items login was a bit strange as one of the screens it kept asking me to go to forget my password. I reset thinking this as anker trying to keep me safe but after entering the new one it did it again. It was a loop. Just hit skip and you will be fine..Matthew*Version: 1.0.2

Love it!No longer just a charger port. Its a part of the aesthetic. Love the ability to have full control of charging schedule. Well built and solid with a good weight- Wont slip off the desk accidentally like most other charger ports..Sick of BCBSVersion: 2.8.1

Needs more featuresThis app works well but it’s lacking some features that might interest others like solar input volts/amps, more overload info, and being optimized for iPad since it runs the version for iPhone so that means it currently has black bars..F1_Man97Version: 2.5.0

Solix C1000… (Bushlabs)Clean and simple App. Using App after install, connected to Solix C1000 via WiFi and the App communicated with Anker to facilitate a “Firmware Update” right out-of-the-box. Now my freshly unpackaged Solar Generator is ready for use and completely up to date. Impressive..!.BushlabsVersion: 1.8.1

Hurricane Emergency Electricity SolutionOur Anker Solix C1000 is extremely well made, has great capacity and is easy to control using the Anker app. We feel that this device will be extremely valuable during the Florida hurricane season!.THol24Version: 2.5.0

FunProvide fast, informative information- probably more than I would ever use. Amazed at how simple, easy, and intuitive this app is to set up and use..ZilchBlackBeerVersion: 2.8.1

Good app, needs a key improvementI just connected it to my vehicle’s WiFi today, when I got home and turned off the vehicle, it didn’t reconnect to my home WiFi. This flaw needs to be corrected for me to rate it a 4 or higher. Otherwise, in general, the app seems quite resilient and intuitive..Astro.daveVersion: 2.5.0

Good, but could be betterBit slow to respond to signals, realtime changes of solar input shown on my SolarEdge and huge spikes in usage from my tankless water heater don’t show in this app for minutes, sometimes not at all. Inputting rate schedules & pricing somewhat tedious..MilnekVersion: 3.2.0

Easy to useThe app is easy to use and enables extra functions not available on the device itself. However, there is currently no dark mode that I can find and it does need one..LoteschottVersion: 2.5.1

Awesome App but missing home notificationsI am very happy with my Anker solix F3800 And the home power panel etc. I would love if when we get an outage the app would notify that the grid is down and we are on battery backup power. Please add this!.Born2roll8Version: 3.0.0

Great BatteryThis is a great battery, but wish has a feature that can send out preset low capacity warning via WiFi or blue tooth 0r it has feature to receiving or use cell phone’s hotspot to send warning message out.Sy5964Version: 2.3.0

Best in classI am a downhill mountain bike photographer, and I have yet to find devices that work as well as Anker. these products are Lifesavers as well as money makers don’t miss out or go with any other brand trust me lol.Rice cakes, 311Version: 2.4.0

The BestI use this everyday for my in house fan as well charge all my devices ! One of the best units on the market! Would recommend to anyone for home use or recreational!.Streetbob2017Version: 2.6.0

Nice AppEasy to use app. I wish I could view more detail about power output and input from the device. Would be nice to be able to see if over a certain amount of time.PataaaaaVersion: 3.1.1

Great backup power in a smaller sizeEasy to setup and manage. Many power output options for inside and out of the house applications..RollDogs22Version: 2.5.0

Anker Solix DC300The unit and the app are just what I wanted. I can’t think of a way to improve it practically. I am totally pleased with it and it's functionality. I will probably buy two more. Thanks Anker!.Tahoe PhotogVersion: 3.1.0

Could be betterReally needs a time of use option like ecoflow has. So I could use the battery during peak hours and it recharge itself on low costing energy times..Rob280Version: 2.0.2

240 BackupUsing as my backup for well water. Tested by using it while watering my garden. Worked perfectly and am thinking of getting an expansion battery and using as primary power next spring for watering my lawn and garden.Almost OffgridVersion: 3.1.1

Good app!This is a very good app with my new Solix C300 and PS100 solar panel. Two smaller issues are that I wish it had a matching Apple Watch app and I find the wifi and Bluetooth to be a little confusing. Now that I’ve joined wifi I can no longer join Bluetooth? I’ve lost the option for that. How does it connect when wifi is not available? Oh and the app also closes connection with the app if the battery is not in use. It would be nice to be able to wake it up from the app. Otherwise, it’s a very simple, clear and concise app. Thanks Anker..MattyeahooVersion: 3.2.0

ExcellentI really like that you can choose to use Bluetooth only or WiFi only or both. That’s excellent. The app is easy to use and works great with my Solic DC 300. I also like that firmware updates are easy to do, and all the information and configuration you can use the app for is great. You can even access the manual through the app which is great for reading about a feature on the go, and you can even read the FAQ or submit feedback / ask questions through the app. They really did a great job with this app. Thanks Anker!.Evaluator1984Version: 3.1.1

Great AppWorks very nice and user-friendly.MeanbulldogVersion: 3.1.1

Very goodI like this any trouble at all.88888888₩$Version: 3.1.1

BienBonne app pour une batterie externe.Jokez"Version: 2.5.1

Power BankExcellent Power Bank 🏦 😊.Coinmasterusa123Version: 2.3.2

Anker primePrime for a reason! Very nice product I just wish it was made of aluminum or something allow instead of plastic (case) otherwise solid built!.Rollin7Version: 2.3.1

Clean, clear appOffers great management of my F3800 through my iPhone (and iPad, but in "iPhone view")..RedDranVersion: 2.3.0

Anker 767 Bluetooth appJust installed it. It was user friendly and easy to do. It provides all the basics..Bertrand 25Version: 1.8.1

Would be a five star if the appLoaded faster and we were given an option to disable the startup animation for the app. I would like for the app to just open and immediately go to my list for my device without wasting my time. Other than that, the app is detailed and functions perfectly but the delay with that is why I’m giving it three stars. Video games with intro splash I want an option to skip them..Pat2010865Version: 2.3.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 3.20.0

Anker Negative Reviews

Abysmal App for EverFrost 40This app borders on utterly useless for controlling the Anker EverFrost 40. When I power up the cooler and try to connect the app: - I have to manually enter my email address and password. It doesn’t even prompt me with my saved login credentials from Apple Keychain. - After logging in, the cooler I have used and connected to the app dozens of times does not appear. The app cannot find it. I have to manually search for and choose my specific product and connect it. - The app is now connected to my cooler and functions - but wait! As soon as I am out of BT range, the app loses its connection and asks me to reconnect it by tapping a button in the app. It does not auto-reconnect as any other paired BT device would. - The above happens EVERY TIME I WANT TO POWER UP MY COOLER AND CONNECT THE APP. The engineers who developed this embarrassingly poor app should be ashamed to associate themselves with it. Given its high rating by others, I can only assume that it actually works for other Anker products - but it certainly does not for the EverFrost. Nice product testing, guys. 🙄.VixyswillieVersion: 2.6.0

It’s just okIt shows a small graph that only shows instantaneous power usage. I would like that graph to be able to expand so I can see average power consumption over a duration. This would give me a better idea of how much battery usage things that run intermittently like a refrigerator or actually using. It also does not show amps it only shows watts having that option would be a plus Basically, all the Appia to do is turn the light on and off and turn the outlets on and off that’s it.Linemen71Version: 2.7.0

Must RegisterThis apps requires you to register for no reason. There’s absolutely no reason to have to sign up for an account to use this app. Why can’t we just buy a product that isn’t trying to steal our personal information. Hot garbage. Just make an app that works as intended. Stop trying to take users information to sell to third party marketing. It basically makes this app NOT FREE..Anonymous1111445Version: 2.8.1

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