Eufy Clean (EufyHome) Customer Service

Eufy Clean (EufyHome) Positive Reviews

30 C MaxReceived Robostud for Christmas. The app was easy to set up and I started using it today. Before using, I prepped each room as was recommended. I believe this is why I has no trouble with it getting stuck. It does show some intelligence. Actually it is smarter than some of my in-laws. I watched it clean and thus far I am satisfied. Be aware today is the first use by me and thus far all is well. I will update later if any issues arise. I did call customer twice before I purchased it. I wanted to ask questions and to get recommendations. The first call resulted in me talking with James. He spent about 30 minutes and he gave very good advice. I appreciated his truthfulness. The second call resulted in me talking to Jabraan. He was very helpful as well. Their helpfulness is one reason I chose the Eufy brand. Both customer reps told me to call back if I had further questions. This customer service is unusual and out of the ordinary. The model I chose has boundary strips and thus far works well. The remote control is a nice feature also. I do wonder if the G30 Edge model would have been a better choice as it has navigation. I wish there was some way to try it but the 30 C Max works well with random bounce technology. The Eufy brand has excellent reviews and their customer service is second to none. I would chose them in the future..Sooner-magicVersion: 2.5.4

Love loveI was worried that I bought mother gaget that I am not going to use. Oh well , I am using this vacuum 2 or 3 times a day. I have two cats and they shed all day long. Just turn my vaccine on and it does it’s job. I do empty it about 2 times while doing the whole house. And it is kinda scary how much hair and dirt it collects. The only advice I have make sure you buy the correct type for your house. Mine is for hardwood and I have hardwood floor but my bedrooms are carpet. It cleans that too but not as well. I am very happy with this purchase. I am sitting in my room and turned it on right now , I can hear it going through the house. I do block sections to make sure one area ( for example kitchen) is completely clean. You can visibly see the cleaned 😊.Mojdeh123456Version: 2.5.90

Our new HobbesCarrying on the name, but not the issues. We have named our succession of many robot vacuums “Hobbes” after the Calvin and Hobbes cartoon character. The reason? They would all play loudly and boisterously at their vacuuming, but at the least provocation, would get hung up, conk out, play possum, quit just as Hobbes would do when the adults came around, leaving Calvin holding the bag. Well, we are no longer nearly so vexed, thanks to eufy! While still affectionately calling him Hobbes, he takes care of the vacuuming very well, gets his work done, rarely getting indigestion, and is much less noisy. Since we are relatively new to eufy, the jury is still out on battery life, so we will report back as that unfolds..SonofsonofaVersion: 2.3.7

Developer requestPlease update app so that we can note when rubber strips have been replaced on robovac! We can currently do that for all the other pieces of the vac, but just keep getting messages to replace rubber strip with no option of resetting the alert. In general, LOVE this app and the G30 vac we have. So thoughtful to build in screens where you can see where each part is in its lifecycle (and even just when parts need to be cleaned). My request above is the only little thing I’ve noticed that I wish could be better. This app is so well designed that it has greatly increased my impression of the quality of Eufy, and I’m more interested in buying Eufy products as a result. Keep up the good work!.Go576Version: 2.7.32

Nice vacuumThis is the second one I owned. I have the 30edge and it’s mapping is a awesome feature. I dare not run this while my pets are home alone! I ran into that issue once before and I learned my lesson. First one I owned was a 30c and it was a good vacuum but not as intelligent. Also I started repairing the wheel motors and after the second one is when I upgraded. If I were to get another, I’d get the one that empties itself. I’ll stay away from the mopping ones. Also, if that station could self clean the head on the vacuum that’d be amazing..BanksdeVersion: 2.16.0

Easy to use app. Would like better control over the on/off functionalityOverall the app is easy to use and configure. One nice feature that I would like to have more control over is the random on/off functionality. I have 2 switches - one in a bedroom and one for the outside porch at the entrance. The random on/off works well for the bedroom as it gives the impression that the house is occupied. The outdoors light is an issue though, as I’d like the light to be always on so that when we come home it’s on. With it randomly turning off, we sometimes come home and the outdoors light is not on. It would be nice if this feature could be disabled. That’s the reason for 4 stars, otherwise it’s a very good app and switch..TachsheetVersion: 2.1.1

Attractive switch and appI really like the way the Eufly switch looks, blends in well with my other switches, it has a unobtrusive light (that’s white, not blue or some other obnoxious color) on it so that I know it’s connected etc. App works well for managing the light. Nice interface and overall design. Allows you to turn on/off at a certain time or do a countdown timer to turn it off once. Also an away moderator randomly turns it on and off within a specified time of day. I really want it to be able to turn on and off with sunset/sunrise and this is not currently an option. Though this is an option on other developers’ devices, it is not yet an option with eufly..SnarkfaceVersion: 2.0

App doesn’t workGreat bulbs but this app doesn’t work. I’ll fix my review when the issue gets fixed. I get all the way to the part where you connect to the bulbs WiFi from your settings. After that it asks you to log in to your WiFi but when you type in the password and hit next, a loading sign pops up then NOTHING HAPPENS. It just stays on the same screen. Been trying all day. Reset the bulb. Redownloaded the app. Tried 100 times. Apps just buggy and broken. Edit: I fixed the issue by manually entering in the WiFi. The app itself is intuitive and good but the bugs are still an issue. Connectivity isn’t always great and that Set up bug was app breaking. Added a couple more stars..Review7134Version: 2.0.1

Eufy teaches a couple of old dogs new tricks!We absolutely love our Eufy. I have never been a fan of the robot cleaners until my daughter got a Eufy and then talked us into buying one too! Oh my goodness, I thought I was a clean housekeeper. My husband has our Eufy automatically set to come on at 10:00 am. Our new pastime is looking at the canister every morning and being amazed at how much dirt it picks up. At 73 years old and my husband at 77, I guess you CAN teach an old dog new tricks. Am totally convinced this is now the only way to vacuum. Thanks Eufy for making our life so much easier..LEESBURGFLORIDAVersion: 2.4.0

My New Best FriendI love this little lady! I have severe osteoarthritis in my hip and knee so pushing a vacuum is really hard for me. I ran my new RoboVac today and she was a marvel. It was fascinating to watch her find her way in and out of tight spaces. Due to my arthritis I had not vacuumed in a while and I was a little appalled at the amount of dust and debris she picked up! Had to clean her twice during the first run. (Super easy to do). Now that she’s made the first pass I will run her frequently and keep things in better shape. Glad I bought this item..MimichyrelVersion: 2.5.90

Eufy clean (home )Fantastic ! I found it extremely easy to set up our new g32 Robovac to our Wi-Fi address. ( after charging / easy step by step instructions . ) Great features . Clean /pause /return to charging dock . The device does an outstanding job . If power is low or any issue arises you are informed . When finished it returns to the dock / or also to recharge when battery needs charging . What more can you ask for ?.Pete 500Version: 2.11.0

EufyClean Widget No Longer Accessible in iOS 17While I have not had any major issues or WiFi connection issues with my RoboVac devices and the app as some have reported, I did just encounter an issue when upgrading to iOS 17. At first, the EufyClean widget indicated that my device could not be loaded; however, after removing the widget, I could no longer find it in the list of widgets. I had even removed and re-installed the Eufy app and ensured that I have the latest app and firmware updates. I did report this already but figured it could get more traction and visibility on here..TechGuyNJ72Version: 2.26.2

So far so goodFirst test run with Eufy Robo G30. Setting up was difficult but problem turned out to be unit too far from router for initial pairing. This was covered in very comprehensive troubleshooting video online but could be mentioned right at beginning as it is so critical. Instructions start with positioning charging unit with clear area around it so was a long way from my router, then goes straight to Wi-Fi setup. Operation looks very good as we have a small apartment but it manouvered around everything very well. It’s definitely a keeper!.RobannvacVersion: 2.6.31

EufyMy sister had bought one of these and recommended it. I was looking into Rumba‘s but this Eufy was a little bit more affordable at the time. I honestly love it. I know I only have been using it for only an hour but it was a super easy set up and it just needs some minor assembly (brushes and WiFi set up), but other than that it just starts and goes right away. It has understood my staircase, rugs, chairs, baskets, carpet and etc - able to do everything so far..For all my dog hairVersion: 2.2.0

EufyLife Must Needed App FeaturesThe app is fine. I really do like it. Except 2 things. 1) you cant save or restore previous maps: Im afraid if I get a new device I will have to remap everything. Not cool! 2) set a schedule for zone areas: it would be nice to set a schedule for different zone areas for instance Monday and Wednesday for living , den and dining room. Tuesday and Thursday for bedrooms and bathrooms. Setting a schedule for the whole house is crazy. These are two features that I wish are available. If they are added I will change my review stars. :-).V1ck1HVersion: 2.5.3

Love my robovacIt works very well even with the clutter on the floor. Although it bounces around so much it runs out of battery power and needs to go recharge. The only thing I would recommend would be an option to name the rooms mapped and the ability to set timers for each room on different days. So I can go through ahead of time and move the furniture I wish..Steamer01Version: 2.6.90

Worked fine before the last 2 updates...The app worked fine before the last 2 updates, but now, even after another update that supposedly cured the app of bugs, I STILL can’t control my grouped bulbs as a group. I have 2 bulbs grouped together that I was able to dim and brighten remotely, but, after the second-to-last update, all of a sudden, I couldn’t dim and brighten my grouped bulbs. The last update was supposed to deal with bugs, but I still can’t dim and brighten my bulbs simultaneously. I can dim and brighten, plus change the color temperature of my bulbs INDIVIDUALLY, but not SIMULTANEOUSLY..QuiGonJayVersion: 2.0.1

Robo Vacuum loses all info when stuckEufy Home is a great app, however, the only issue we’re having is when the app notifies me when my robo vac is stuck. It will lose the information with vacuum and make me set up the model of the vacuum and the WiFi process all over again. I have to leave the app open while the robot is cleaning because if I close the app and it gets stuck, this happens every time. Please fix the bugs..MiksimmsVersion: 3.1.4

“Louise” my new housekeeper by way of EufyFinally running Louise everyday to round up cat hair and debris. We live in the country with one young cat inside...can’t wait till we can get her outside. Eufy has done a great job making her way around the downstairs (2400) square feet. Pretty interesting to watch. Has only gotten hung up on light weight things in the floor like panty hose, sock...great job. I feel we are so much cleaner .... running it daily till I see less picked up.😍.Lum1792Version: 2.3.8

Eufy robovac 30cAlthough we only just got the product, the app seems to have a nice UI and the vac itself seems to be responding well to it. I give 4 stars, however, because it appears we are unable to connect multiple devices to the vac which is not too much of a bugger but slightly inconvenient as we would both like to have control over functionality. Maybe if there is a firmware update this could be resolved or maybe it’s user error....Bob_____Version: 2.0.1

No notifications?The vacuum seems to work very well and the app seems pretty intuitive, but where are the notifications? My vac got stuck the other day and I didn’t get a notification. It would be nice to get notifications when I getsstuck or when it’s completed successfully. I am not getting those notifications. Even if I open up the app and go to notifications there is nothing there. I’ve looked at all the notification settings on my iPhone and everything seems to be set right..AmosproVersion: 2.1.3

Mapping DevelopmentsWe need more mapping solutions as below: 1- Should be able to reach our maps from the website and able to make updates just like on the phone. 2- Should have the option to Quick map of a room that we specify (Not the hole house) 3- Should be able to change something acknowledged as wall to something else and/or able to remove that..GersonokVersion: 3.0.0

UsefulThe app is useful is helping me adjust the settings of my vacuum depending on what I need that day. It’s also nice to be able to set a schedule for the vacuum to run (just gotta remember to pick up large debris and cables and empty the canister when it’s done). It does disconnect from the Wi-Fi and the app on its own from time to time, seemingly at random, and it can be annoying to have to reset it. But overall it gets the job done..Kaylar3xVersion: 2.24.1

Last update broke the map displayUpdated the app and now it won’t show the map properly. The dialog comes up, shows the map, clears and displays “preparing map”, shows the map, clears and displays “preparing map”, shows the map, etc. it’s stuck in a loop. Doesn’t affect the functionality of the actual vacuum, but it’s annoying when I try to check its progress..IsThisNameTakenYetIHopeNotVersion: 2.9.0

Mostly works wellThe app is fairly easy to use with my color bulbs. I would like if the changes between colors, white and intensities would have smoother fade transitions from one to another instead of snapping quickly from one to the other. Or at least options to change the transition duration. Sometimes the color wheel isn’t the most responsive. It won’t always let me smoothly swipe through colors. Gets stuck and or snaps backwards. The color adjust isn’t always accurate for which color is active. ie. dark blue shown in app and light blue or even purple is the physical light color. There’s more control and features that could be added over time. Overall it’s a good app with some need for a little more tweaking and development which would make it a great app. Hopefully the developer gets it there!.Bullfrog0008Version: 2.1.1

Good app, but…I find it a bit irritating that I can’t schedule the RoboVac to clean more than once per day. I have cats that shed and kick litter around throughout the day, so I’d really like to be able to have the RoboVac run at least once in the morning and once again in the evening. Obviously, I can manually tell it to clean, but this seems like a really simple and obvious feature that should have been added years ago..I am hopelessly hookedVersion: 2.6.70

No schedule mode showing on appI was very excited to receive my new Robovac 30c today, and while the vac itself seems just fine, the “Eufy home” app was a little more of a problem. I could not find the scheduling function. Only “standby” function was showing which could merely start and stop the robovac. A quick call to the help desk, and Christian, the rep on the line, quickly diagnosed the problem. Should anyone else be having this issue, click on the picture of the Robovac itself, not the play arrow below it. It will run through a tutorial. Keep swiping until you can hit “done”. Scheduling and other modes will now show. Thumbs up to the help desk, and to a great little worker bee robovac..Genevieve506Version: 2.1.6

Vocal French Pack with a spanish accent???Really nice app but you have to change the french vocal pack. We don't understand anything. If you want a voice just tell me. I have given my voice in french several times for applications..JaycytoVersion: 3.1.0

Daylight Savings TimeI had my schedule set at 2:00am here in Canada and woke up to dirty floors, so when Spring DST change happened at 2:00am, I guess the clock went from 1:59am to 3:00am, therefore skipping the cleaning schedule. Hopefully Eufy can do something about this bug. For now I am setting my cleaning time to 1:58am..Wen_2kVersion: 3.0.2

EufyHomeAmazing product.JessZwickVersion: 2.5.70

No Room schedule cleanI have the Robovac X8. I am a bit sad and also confused why I am not able to use the Scheduled Room clean if I have the multi map option enabled. What is the point of being able to manually selecting a map if the robot then can not use that information for its schedules? It really seems like from a software perspective that there should be a way to make this work. Maybe have a map selection tab inside the scheduling portion of the app. Or have a “primary map” which is the only one that one can select from for scheduled cleans. Anyways it’s always going to be the map where the base station is located anyways..BitpowerVersion: 2.24.1

Needs more scheduling optionsInstead of just having one time per day that it cleans, can you make it so that you can add multiple scheduling times?.Matt1372Version: 2.15.0

Works great!Only draw back was the setup. Many troubleshooting efforts. Had to wait for after Long weekend but customer support was great..J-WalkenVersion: 2.6.11

Nice appVery nice app! Glad I bought this robovac..MikmabzVersion: 2.5.70

AwesomeLove my eufy g30 robovac... regret not buying it sooner! Lol.ThewhizeguyVersion: 2.5.52

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 3.18.1

Eufy Clean (EufyHome) Negative Reviews

Ho humThis app is necessary to the operation of your Eufy device, so a review is almost pointless. The devices seem great, but the app itself leaves little to be desired. The biggest fail in my mind is the scheduling utility. For example I have the lightbulbs. I have to go to each individual bulb to create a schedule. I have yet to find a way to group and set a schedule for that group. Which brings me to another point...it’s kind of clumsy finding your way around some things; it’s not very intuitive. But anyway, once I create a schedule for, let’s say a time to turn on my bulbs, I have to create yet another schedule to turn them off, use the app or switch to manually turn the lights off. I have six bulbs at the moment so creating a schedule for something as simple as turning on when I get up and off shortly after I leave becomes overwhelming and complex very quickly. A duration and group scheduling feature would be very very convenient for those of use with multiple devices. Again, if the features are available, it’s not very intuitive to find them...and I’m in IT. Be warned....I guess it makes sense now after thinking about it, but it didn’t occur to me until setup. Because the lamp or fixture has to always be in the on position, if the outlet or fixture has multiple devices then you will have to put a bulb in every outlet to work properly. I will say setup was very easy. Took a minute or two to setup each bulb..JmfrostVersion: 2.3.6

Updates downgradeThe biggest downfall to these vacs is the app. I’ve owned x8 for 18 months & it’s seems with every app update comes a downgrade to the equipment especially to the battery. I’ve only used this vac a handful of times & now it can’t even go 200sq ft without needing to return to base to charge. It’s set to auto return cleaning if battery runs low after charging yet it never does. 1 update wiped out my old maps another time I deleted the map & wanted to create a new map because it wasn’t cleaning the whole area. After hours of creating a new map it followed the exact same path of the deleted map big waste of time. Activity log upload is set to on & if anyone bothered to look at these logs they might be able to correct the slew of problems customers are having. If eufy wants to respond to this review don’t bother you have the log uploads go read them. For now I will refrain from updating the app & just use the vac occasionally as that’s all the battery is good for at this point. Will have to research other manufacturers.BostonFan10Version: 2.24.1

Eufy X8 Robovac - terrible mapping appEufy engineers please listen. Your mapping app is awful. My new x8 can not map my house. It took 13 times to finally get a map of my house I was exhausted. When I finally got a map to work it worked for a few day then lost the map for some unknown reason. There’s no option to go back and get a previously used map. This is a huge flaw in the programming of this app. I ended up having to remap my house four more times before I got another map to work properly. That map also lasted about two weeks and for some reason when I sent the Robovac out to do a specific room the map got lost and an error message was presented and it returned to the dock.I now have to remap my house for an 18th time which I will not do. I am sending this back in hopes that they can get the app to work because without a functional app this Robovac is completely useless. This is very disappointing because this is a good product that I REALLY wanted to keep but with just a completely terrible app this product is useless!.PurplejmbVersion: 2.6.31

Doesn’t Work AnymoreHave been having problems for 6 months and gave up trying to get eufy to work with app because I don’t have time to fix eufy's problems for them unless they want to put me on their payroll. I heard there was an update so tried again. The first problem I’ve encountered is it no longer remembered my device which I’ve had for years. The second problem I had after resetting my device and Wi-Fi is that after about one minute of use the unit powers down and will only turn on again if I put it on the base. I have tried six times with this cycle and am tired of restarting it every minute. The battery is fully charged. What is the deal? This unit was really expensive and I feel like it’s a piece of junk and no one who cares is running this show. When I first got my eufy L70 Hybrid I loved it and would have recommended it to anybody. However, now I would never buy a eufy product again..Ziggy & FuzzVersion: 3.1.0

Makes bulb reset impossibleThe original smart bulb setup was already plagued with issues but I’d figured out a way to work around it by selecting “manual setup” & entering out wifi name n password. The current app update has made this option useless and after being forced to reset our bulbs I can no longer get them connected to our wifi, they just show as an unprotected option in wifi settings. After trying every possible way to get them re-set for 3 days I’m BEYOND frustrated & throwing them all in the trash! I’ve tried: •Regular Setup: entering 2.4gHz wifi password, selecting the eufy lumos bulb when instructed too, & going back to app. All it does is come up with a processing circle for a minute and nothing else happens. No connection to bulb, no option to go any further. Nothing. •Manual setup selection- The update now makes this option useless since it just switches from the app to the wifi settings (where I assume your supposed to select the eufy bulb since there’s no instructions) but once connected to the bulb there’s nothing further to be done. I’ve even gone into the bulb’s wifi info screen & manually entered our IP, DNS, etc info. I’m on an iPhone XS Max with the latest iOs- if I could go back in time and prevent this app from updating I’d do so in a heart beat. If you ever have to reset your bulbs & connect them to your router/smart home manager like alexa...GOOD LUCK!.Girl_styleVersion: 2.3.4

App update isn’t user friendly.Vacuums, work well. And the app was fine last week however, today when I got on it, both of my vacuums which I only have two of. Are on two different screens that I have to swipe over to get to. I cannot change the order of which one shows up first and I cannot see what both are doing at the same time I have to swipe through to see each one. Why? On my iPad Pro only 1/3 of the screen is being used by the app and 2/3 of it is just white space that could easily hold the information of both vacuums on it, I have no idea why the update was changed to be like this as it seems more like a downgrade. I was thinking of adding another vacuum to my upstairs, but if this is how the app is going to be, it will not be from this company. Again. The product works just fine. But this update isn’t helpful or necessary. And I’m hopeful it will change..Pinkmomma770Version: 3.0.0

Suddenly unable to set light bulb and smart plug scheduleFor a few years now the EufyClean app has worked fine for my Lumos Tunable bulbs and Smart plugs. But recently it looks like now all the app allows me to do is turn the lights on/off and change their brightness/color. I cannot change the schedule I have set for them or make changes to Default Light State. It returns me an error saying the device isn’t connected to the network, but that’s clearly false since I can control the lights on/off and also color/brightness. Smart plugs have the same issue not being able set the schedule with the error that the device isn’t on the network. This clearly is a bug introduced in one of the recent app updates. Please resolve this bug quickly with a new app update as I need to change the schedule of my lights for an upcoming vacation..SUPERDUPERDISAPPOINTEDVersion: 2.29.1

Very poor supportI bought a number of these bulbs some years back. At first, at least they worked and were supported in the app. They could only be controlled by Alexa or Google. They never supported HomeKit. I have requested support for Shortcuts so that you can work around this, Anker obviously has no intention of doing anything but the minimum for Apple users. As of the latest update, the app can’t run for any period of time without crashing. I have an older model of EufyHome bulb that has a music mode but the app can’t stay running. I get that the bulb I bought is more than two years old and I shouldn’t expect it to continue to work now (really?) but the app has become useless. I used to think that Anker was a a reputable company, but obviously I need to move on to another another brand that actually supports the Apple community and assign all of these bulbs to the landfill where they belong..MatthewrigdonVersion: 2.5.70

Great Vacuum-App doesn’t perform as promisedThe Eufy 8x is a great vacuum and I love it. Unfortunately, it doesn’t performs as promised because the app is terrible. Updated app, and updated firmware on unit and it still doesn’t work as promised and advertised. Took about 25 attempts to get both floors of my home mapped. I followed all instructions, but it would never save the second floor map. There one second gone the next. If and when you can complete the mapping—divine the rooms is a headache. I’m not exaggerating when I say it took me an hour. It adds areas to rooms I didn’t ask it to, subtracts away from areas I did want etc. After finally getting it to save both maps, and spending an hour getting rooms divided—it STILL doesn’t work correctly. I can’t switch back and forth between maps—the app just sits and idles when I try. When I attempt to vacuum from the “current map” (my second floor) —it loads that map but overlays it on the first floor floor plan—so then it vacuums the wrong spaces. Literally one of the most annoying and disappointing pieces of tech I’ve ever experienced. Works great if you have one single level. If you have two floors, get a different brand..Dollfingal22Version: 2.27.1

Latest Update Destroyed FunctionalityThe latest software update totally removed my L70’s ability to handle baby gates. Once I finished one side of my house, I was able to manually drive the robot up to the gate, pick it up and place it on the other side of the gate and have the robot clean the second side of the house successfully while maintaining a map of both sides of my house. After the latest update, not anymore. It cannot figure out where it is once it is on the other side of the gates and continually thinks it is on the first side of the house, re-writing the map (incorrectly) as it goes. The only way to use it now is to reset the map every time I clean, also redoing my no go zones, which is a huge waste of time. I’ll be looking into competing products that allow me to store multiple floors in their app, which would accommodate baby gates..Kwyn1221Version: 2.5.90

Used to be good, latest updates worse than everHad a higher end eufy robot vacuum (Hybrid L70) for a couple years now, and the app has gotten worse and worse over time: - map gets corrupted and no go zones are lost. Resetting doesn’t help. Update: After 2 more attempts, the app finally saved the map properly with new no go zones - relentless ads for other eufy stuff in the app that nobody asked for - constant reminders to change/buy new robot vacuum components when they have plenty of life left - gets stuck over and over in the same spots, and when you try to add a no go zone for that spot, the map gets corrupted again - uploads map data about your house to a Chinese AI company, and refuses to work if you block internet access to that company I’m sure I’ll get a generic response from the devs below asking me to contact support (yep) and get a scripted response from support to try things I’ve already tried. Why can’t the developer reply here to the specific problems with the app noted above? When are you going to let us shut off the ads and maintenance reminders in your app? Are there plans to allow the robot to fully work offline?.UlVersion: 2.17.0

Problem still not fixed.Abkut a month ago, my Google home lost connection with my eufy smart bulbs. After hours of troubleshooting and connection errors on eufy end, I reached out to customer service and they acknowledged a problem. Today, 2/6/24 they replied saying it is fixed. But it is still not fixed. I will post below but please reach out to their customer support on their website and annoy them enough until they fix it. “ I hope this message finds you well. We are reaching out to inform you that the backend issues affecting the interaction with voice assistants and the saving of schedules for your smart bulbs have been resolved by our technical team. To ensure that your devices are functioning correctly, we kindly ask you to confirm if the connectivity and scheduling features have been restored on your end. If you find that the issue persists, please try manually toggling the physical switch of the device to trigger a reconnection. This simple step can often help re-establish communication with your smart devices. Thank you for your cooperation and understanding. Warm regards,”.The DuncerVersion: 2.29.1

Needs a lot of work.Needs a lot more than just a fresh coat of paint. While the new update does improve the UI’s appearance, the functionality is just not up to par yet. First, IFTTT integration needs to happen to be a truly competitive product. Then, I would be able to do such things as schedule the lights to come on when I get home or when the sun sets in my location since the app that comes with these light bulbs does not provide this functionality. Next, the favorites vs starred effects seem to be similar types of methods to accomplish the same end but it's confusing to have both simultaneously. It's annoying that you can't change the preset started effects in any way (rename, change color or brightness) and that you can't even select either the started effects or the favorites when you set up a custom schedule on the light!! What is the point? Right now, these are basically "dumb" light bulbs that can be turned on or off with your phone. Without the ability to select preset favorites in schedules or integration with IFTTT then these will never be smart lights..Kait_9990Version: 2.0

I can’t get past the home WiFi setup section...I just got the Eufy Genie speaker and I can’t seem to get past the section in the setup where it asks for you to put in your WiFi network. When I click next after putting in the password, it just freezes, then at the bottom of the screen it says that I didn’t connect to the Eufy Genie (even though I did) and then the app crashes. It seems to me as if it’s an app issue and not a hardware issue with the speaker because I can actually play Apple Music when just connected but I can’t do anything more because I didn’t get through the setup process. I hope this problem gets fixed as soon as possible as I would like to take advantage of all the features that the Eufy Genie has to offer..Donny BerlingerVersion: 2.1.0

Please fix the app!I use to love using the eufy vacuum but ever since an update was made to the app, it’s just a frustration and burden to use honestly. The app doesn’t even show the vacuum going anymore, it just thinks it’s always on the base charging. While it’s running the button to pause it constantly stuck on play. If you press the return to home to charge it’ll says it’s already on its charger while it’s midway through your house. It no longer maps where it has been while it’s vacuuming. And it seems to get lost way more then ever now. PLEASE fix the app as this was such a great and helpful product that has become so frustrating to use!.AZgirl94Version: 3.2.4

Lumos Bulb and smart plugs not turning off/on at scheduled timeNot sure what is going on with Eufy Clean app. I have a Eufy light bulb and smart plugs. Last week, I noticed none of them were turning on/off at the scheduled times. It all happened the same day so I thought maybe there had been a power outage, but then the same thing happened the following day. I removed all the devices and started from scratch. They all connected without any issues but then the same thing happened again. None of them were turning on/off at the scheduled times. They turn on manually, but that defeats the purpose of using these “smart” products. The firmware is up to date and I’ve searched the FAQ and online, and have not found a solution. I have other Eufy products and they seem great for the first few months, but then there always seems to be an issue. Sorry Eufy, but I think I’m done purchasing your products..Jesie RVersion: 3.4.9

Eufy Clean Lumos Lights Schedule and ios18 Widget for iPhoneWith your latest update to the eufy Clean app, my lumos smart light bulbs in the app no longer run as per schedule. They manually turn on and off by app but do not run on schedule. I tried deleting and redownloading the app and setting up the lights and schedules again. The schedule works the day I did it but does not work the next day. What ever app update you did made a big in your app. I am seeing other complaints on the app review page and online Also, since the ios18 update for iPhones the eufy clean app does not show in apple widgets when you add it to the Home Screen. The eufy clean app has a widget section and will add in that but Apple iPhone will not let you add eufy clean app as a widget. Apple says Eufy Clean App needs to update to work with iOS 18. Would also be nice if when you release a new update you put what was fixed so people can see when their issues are fixed..RichieRich#3Version: 3.4.11

Most maddening and frustrating experience ever!I have a Eufy Smartplug Mini. Everything was fine until I had to have a new router installed. No matter what I try I cannot reconnect this plug to the internet. I have quickly and easily switched over most of my smart devices from other brands, but with this Eufy plug I just can’t get past Go to Enter WiFi Password >Go to Settings > Connect Plug to WiFi>. It NEVER connects! The plug name is there but it refuses to connect, no matter how many times I try. Over and over again. I’m ready to pull out a hammer at this point and just smash this whole dumb smart plug!!.ReiskameraadVersion: 2.6.90

What is privacy anyway?The app asks for PRECISE location permission “to connect to wifi” which is just a made-up excuse. You can easily enter wifi name/password manually. (I build mobile apps and I know for a fact that this location-permission way is not required). In fact, other smart home apps do it w/o access your precise location. I have network monitoring tool and I can see the device (vacuum cleaner) is constantly calling home/their servers (for no apparent reason, except their own analytics/tracking)..Create NicknamexdgctgfhbhVersion: 3.2.4

Robo vac 25I tried multiple times to connect my Apple 8 to this app and failed every time. Spent hours sitting right next to the router. My computer tech relative couldn’t get it to connect. My teenage son was able to successfully connect his Samsung phone with google app in minutes. He had to give me permission to use. Super frustrating, I was thinking I had to return it. The plus side is, I love this product, and programmable time’s to clean is a sweet feature. Please fix the bugs to get it connected to Apple 8 phone. Due to the app lacking connectivity I can’t give hire rating unless the app allows me to connect to it with my phone..WilkiWIVersion: 2.5.4

Great initially, problems since updateLoved the Eufy 10 robo vac, but ever since the update I’ve noticed so many issues. The maps are all messed up. I’ve remapped it several times and it’s still thinks it’s in my living room despite being in the office. It doesn’t clean well anymore and I replaced all the accessories and hardware. I find myself cleaning with my other vacuum after sending eufy to clean. Disappointed for the amount of money spent on this, I thought it would last longer and be consistent.It's DVersion: 3.2.3

Does NOT support Sunset/Sunrise scheduleI love the Anker brand and because of that, I recently purchased a vacuum from them as well as a smart switch. The vacuum is fantastic but the switch is missing a very key option for me - the option to schedule via sunrise and sunset. That seems a pretty silly omission for a brand as renowned as this and for having a smart switch out for as long as they have; well over a year. C’mon Anker...or Eufy...whatever your name is. It’s well past time for you to implement this option. Otherwise, I’ll return the switch and just go back to TP Link..Caedo12Version: 2.2.0

No Notifications??I just got the x8 Pro SES, which is a great vacuum so far. My issue is with the APP. It will not send me notifications at all. If the robot gets stuck and I don’t hear the vacuum itself announce this, that’s it. I have to open the app to see any notifications. What is that?? Even all the off brand ones from China send notifications. I have an iPhone 15 Pro Max. I absolutely need to be able to receive notifications. And yes, they are turned on in my settings. I’m not ignorant to technology. And there’s no Apple Watch app?? Come on! Get up to date please..ResidaeVersion: 2.29.0

Buggy app, support is not investigatingOur X10 has a bug in which the Do not Disturb (DND) hours are ignored if the machine stopped a previous task temporarily due to low battery. It just resumes cleaning in the middle of the night, waking up everyone in our household. Support replaced our machine, but the issue is there with the new machine as well. Software is buggy and is not up to the modern software quality standards. Also, if you replace the machine, all of your maps, settings and scheduled are gone. Software quality must be improved if they want to match Roborock..Jack1etr33h0rnVersion: 3.4.1

Poor quality and customer assistance.I received a eufy vacuum for my birthday in April, from my son. Super excited!! Downloaded the app and started using it, with in 2 months, it had something wrong with it and bc my son, gave as a gift and I don’t have receipt, they basically can’t or won’t do anything. The customer service manager keeps saying have your son go to “ Walmart” and get a new receipt for purchase made in April, with cash. Very disappointed That my 21 year old son spent his hard earned money on a product that didn’t last..Dwebs006Version: 2.7.50

SucksThis app sucks but robot vacuum is good.GyuhytyviygucrutivfcyVersion: 3.4.5

WidgetsLegacy widget no longer works on ios18. Very annoying..Chort13Version: 3.4.3

Warning to new buyersThe nice UI in the mapping image on the App Store is fake. Talk about false advertising. The real UI is nowhere near as clean as that. Spent an hour with tech support today trying to understand how to get that clean map only to be told the image is a marketing image not real..Ddeacon22Version: 3.3.2

False Advertised Products In AppYou will be offered upsells to other products in the app which are incorrectly photographed showing items they do not include. You can’t cancel those orders, support is slow, and you’re on the hook for return shipping for their mistake..I Think I’m FairVersion: 3.2.4

AdsNot sure why I'm getting ads after I spent so much buying this robot vacuum but I'll be switching to another brand for my next one..WinnowKidVersion: 3.2.3

Custom map constantly deletedI must have made my custom map a dozen times, the app can’t remember the map you take time to create. Even with the latest update, you will have to create your map and your “no go” zone again and again and again….VApOr3600Version: 2.29.1

Upgraded modem broke wifi functionalityGreat until upgrading my modem completely broke the wifi connection. Wi-Fi is dual mode but will not work with this vacuum..DatKingRaVersion: 2.17.0

Can’t connectJust bought the 53C. Haven’t been able to connect to the 53C to the app. Having same issues as others. I wait to the 99% and says failure to connect. Also after first vacuuming the blue button to remove the tray with the dirt broke. Not a good start..Anyone else have same issueVersion: 2.6.80

Not working anymoreWas working perfectly with my 15c max vaccum until last update, the wifi connection has been reset during the update and now it’s impossible to get it back.EladarVersion: 2.6.31

Impossible to connectWe keep trying to connect but after 99% it says ‘unable to connect’!! What can we do for this?? The customer service button also is an empty page on the app. Quite frustrating!.==(BR)==Version: 2.5.3

Impossible to connect using this app to the robovac 30CI get to 99% connection then they say connection failed! We’ve tried everything. This app just doesnt work with robovac 30C.Pinky787Version: 2.5.2

Impossible to connect to my Eufy 30C with iOS appDevs, a quick Google search will show you I am not alone in that I can't connect the vacuum to the app. I can connect to the Wifi from the vacuum but returning to the app gives a please connect to your eufy device error, despite me being connected. Bluetooth and data is disabled, and its still not working! People have been having this issue for at least a year..Anonym56Version: 2.3.5

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