Jackpocket Lottery App Customer Service

This app is fantastic! It transforms the often tedious process of driving to convenience stores for a lottery ticket into an effortless and thrilling experience. One of the coolest features? You can browse an incredible variety of scratch-offs right from your phone and enjoy the excitement of digitally scratching them off! How wild is that? I've played the $10 scratch-offs and twice I won $200, plus a whirlwind of $50, $30, $20, and $10 wins! Sure, not every ticket brings home a prize, but when you do win, it's all right there in your Jackpocket account. You can reinvest in more lottery fun or simply withdraw your winnings to your checking account. And let's not forget about the live bingo games—they're a blast! Depending on the day, you can get in on the action with a simple donation, or if you're short on cash, they offer a fantastic free entry method too! There are so many more amazing features packed into this app that I haven’t covered, but trust me, it’s worth downloading and giving it a shot! I can almost guarantee that this app will change the way you play the lottery and revolutionize your lottery experience. This is my honest review, and I’m sure you’ll end up loving it just like I do! Thank you, Jackpocket!

🥳🤩💭: I’m Valentina Gordon, from Brooklyn, NY. At the time of afternoon: I decided to try out for fortune, and was taking a rest at home within comfort of the chillier, than before – summer. The Thoughtful Me was for these June and July, and I’d been all about my father, who’d stayed in my native city of Sochi, Olympic City in Russia. And beginning from February 5th and ever since, father on, I’ll always be in thoughts of him, for, as we tell in Russian Federation: “Happiness is not in money”, but rather, I would’ve said — in your ‘Pápa’, since he is priceless, and so is your mom, because you don’t have any other parents. Basically, all of my money I transferred to him — the overall prize of five hundred dollars, he needs it more, than ever. When I head, that I’ve that sum won, I couldn’t believe my eyes and ears; I believe in luck. I was born on 7th (January). And I was 28 last year ago. I’m grateful to death to Jackpocket, and so is my dearest dad. I prefer to purchase lotteries during the autumn and winter, since the jackpots are as high as now (2023, September 18th-19th, $638m. & $183m., respectively). The many and I do NOT win jackpots all their lives, but we do not get insulted, mad, and our own shows “Must go on”, living in republics, by the way. Additionally, I’m very, very, very, very happy — AMERICAN CHILDREN RECEIVE MONEY FOR STUDIES, all along!!!! Boys AND GIRLS. Do remember: Somebody else’s life can be worse, even, than yours, Kingdoms.

Jackpocket is an amazing app. If you need help getting lotto tickets, even lottery tickets now, Jackpocket is the app for you. If it’s available in your state, I urge you to download this app. It’s a free download and free to use. It’s safe and secure, convenient and easy to use. For a small courier fee, applied when funding your account, you can easily order your tickets online and you’ll be notified almost immediately if you win anything. I’m a senior, and have also been disabled since 2011. It had been difficult for me to get my lotto tickets, especially since I had to give up driving due to seizures. I was excited to find an app that allowed me to buy my lotto tickets without having to inconvenience someone to take me to buy them. Jackpocket has been reliable, secure and dependable for years. Yet this morning, I found out that my state’s lottery commission put a stop to online courier services such as Jackpocket. I immediately wrote to our governor. I’m going to be calling him as well. I cannot stress enough, if Jackpocket is available in your state, please use this wonderful service.

EDIT: After this review, they credited my $30 referral bonus. Thank you for standing by your word, Jackpocket. Your word is your bond and you are loyal to the truth. 🙏🏼 There are hiked ticket prices, they charge service fees on each reload even if it is one dollar. The main thing I’m dissatisfied and disappointed with right now is that I’m not being paid for referrals and right now the referral payment is $30. I had a friend sign up WITH MY REFERRAL LINK, FUND HIS ACCOUNT AND BUY A TICKET yesterday, yet I was not paid my $30 referral fee and he didn’t get his $2 free ticket play funded to his account. Getting people to sign up for stuff is not an easy task, we should most definitely be paid for our referrals especially when there’s real cash involved. I was promised a referral payment that I didn’t get. Why should I refer ANYONE to a company that gets your hopes up then offers empty promises? One thing I absolutely can’t stand is a liar. I messaged customer service, gave them his name and email address that he used to sign up. They pretty much sent me a generic response stating “the referral link wasn’t used correctly”. Ummmm, he clicked the link I sent him and signed up, funded his account and bought a ticket…please explain to me how that is INCORRECTLY USED? 🤔🤨🧐 They just do not want to keep their word and pay what they promised but they still reaped the benefits on their end which is super unfair to me, at best. I was just going to Ty my luck and use the $30 and spend buying tickets anyways, so they’re not losing the money. I am a new user and tbh, this does not sit right with me, it definitely seems kinda scammy because RED FLAGS. If they do right and fix this issue, I will be more than glad to edit this review to state they were fully cooperative and that they righted their wrong. Otherwise, here it is.

Jackpocket has a great interface. Informative, to-the-point, and visually appealing. It’s easy to add funds and set up recurring orders, whether quick picks or specific numbers. I’ve won a few dollars here and there, my biggest so far being $50 two times in The Pick. My only qualm is when I run out of funds on my bank account and they suspend me — I understand why, the funds in the app are able to be used instantly but the actual money takes time to transfer, so Jackpocket is essentially lending you money until it clears through the bank. My gripe is with the fact that when I add funds into my checking account often times on the same day of suspension, and pay it off, I have to wait a week to be able to play anything. They even confirm that it went through, but still make me wait. I’ve complained to support about this and they were gracious enough to lift the suspension a few days early, which is why I’m giving 5 stars, but it’s still annoying.

This is for sure the best way to buy lottery tickets. What this app does for me. - No need to leave the house when it’s snowing or raining. (No extra driving just to get tickets) - No need to wait in lines at a register, (short lines or long lines) - You can take your time picking your numbers if your into doing it that way. - You use your debit card, so you don’t need to go to an ATM or make a purchase and ask for cash back just to buy tickets. - You can join or make pools with friends or coworkers. Everyone gets the same ticket info, so there are no shenanigans if your group wins (the person with the physical tickets can’t lie and say y’all didn’t win) - It helps you keep track of all of your winnings you may otherwise forget about. And it automatically gives you those small amounts that you may have won…..all without leaving the house. - There’s no losing your ticket somewhere or accidentally putting in the washing machine only to find that thing in pieces in your lint trap. - You get a picture of your tickets and your tickets stay safe. - Most importantly…. Yes… you do win!!!! You do actually have the same chances of winning. I’ve won some money. No jackpots yet for me. But I have won money and you get it immediately. Even before they send you a notification of your winnings lol. Which for me is around 9am. Use this app and save yourself time and frustration. Don’t use this app and find yourself standing in line waiting to buy some tickets. I recommend saving yourself the time, energy and an extra trip to the store.

The app itself is great and easy to use. The state(Arkansas) games seem like a sham IMO. I don’t see enough winners from our state games to keep me interested OR excited about losing a few dollars. It seems rigged. It shouldn’t be because as you watch, we’re spending enough to have more luck and chance winners in our state. I check the newsletter and I see old pics of past winners. In a business sense I feel you need to have more small BIG wins in order to keep your in state people engaged. I feel it’s just taking money from the poor(so to speak) and give BACK to the already rich. You have to keep it interesting and fun to keep people engaged. I WILL admit the BINGO was a GREAT 😊 excellent idea. Lol , when you read that fine print of the bingo; the idea of a RAFFLE type of idea it’s hard to stay excited about it being LIVE. It seems rigged. It doesn’t feel like luck or an actual “CHANCE,” winning. The app itself is fun and easy to use. I just feel you need to have more winners to keep me and others engaged.

I’ve used the app for about 2 years I think. It works great. It’s easy to use, and there is info available in the app explaining each game. I don’t mind paying the small fee (%) when I fund the account because it saves me the trouble of going out to buy the tickets, if I even would. I use it mostly with auto pick random numbers. Usually I get a message back that my ticket was issued within a few minutes. When you win a large amount, they send you the actual ticket so you can claim it from the lottery (NJ in my case). Otherwise, the winnings go back into your JackPocket account. For those that somehow think this is shady, I won $1,200 last September (they mailed me the tickets and I claimed the prize), and $162 last week. It all works as advertised. On the web site, you can see the official agreement with NJ that allows them to be a courier or act on your behalf to purchase the tickets.

I love how I don’t have to go to the store and fill out those darn cards or wait in line to b told I’m sorry u can’t buy lottery with ur debit or I order my tickets and the cashier totally does them wrong and I feel bad so of course I pay for them still lol I could b watching a movie, working and see oh crap I need my lottery before 7…oh yea I got this cool app I can just order and pay with my phone! Love it The pools I join everyone of them lol cuz if someone in my state Wins the jackpot then I win too! Oregon u can win 600$ or less and this app automatically pays u and if u won more then they contact u and u tell u what u gotta do to get money! Also I keep inviting peeps but they keep saying no jackpot keeps a % of ur money Umm nope they do not! This app is awesome and free! U just gotta pay for ur tickets though! Ok ok I’m done lol get the app win money! ❤️❤️❤️❤️❤️❤️❤️❤️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

This app has far exceeded my expectations. At first glance, the deposit fee seemed a little steep. However, when you factor in taking time out of your day to get a lottery ticket, the cost of gas to get there and back, having to manually scan or check your tickets after a drawing, etc. the deposit fee really pays for itself. It is truly a convenience to be able to play from home, especially during the times we live in today. Jackpocket gives you the ability to play a number of your states lottery games with the click of a button. What’s even nicer is they automatically pay you any winnings within a few hours after a drawing. You literally don’t have to do a thing. That is unless you win big money! Then they arrange to have the physical ticket sent to you. Another HUGE bonus of the app is the ability to play in a pool (public or private). Public pools are a thrill because all it takes is one person to hit the jackpot and everyone wins big. When the pools get big enough, you literally may have thousands of chances to win. Private pools are groups of people as big or small of your choosing. Any potential winnings are automatically split and calculated based on the number of tickets each individual contributes to the private pool. If I buy 2 tickets and my friend buys 1, then I would win 2/3rds of any potential winnings. All in all, the app makes playing the lottery much more convenient and is an exciting to play with friends, family, coworkers, etc. I would absolutely recommend it to avid lottery players or the occasional buyer that only plays “when jackpots get big”. That said, always be sure to play responsibly.

First of all the app works well with what permissions it holds states to states, maybe too well. Some commentators on here are saying “I don’t see what others are saying”.....well If you have a problem with gambling, DO NOT JOIN. You are not on your own here, taking my own experience on here. I was spending too much so I just don’t go on the app, the app text messages you on a daily basis about impending jackpots you could be missing out on. There is a charge every time you replenish, if you are in the supermarket there’s no charge. For me I like Take 5, for a short time it was available to play, but now it’s not, so I don’t play, but the messages don’t stop. I’m going to turn off notifications and see where that takes me, then after if I decide just delete-The Who darn thing. It was fun in the beginning but got too costly !

Hi- live in Mass. we don’t have lottery on line. This app fills the gap. I’m in a phase where I don’t carry cash on me. When I want to play the lottery, I’ll need to go to bank and then go to a store to buy tickets. NO MORE! I can use Venmo to move mo he from my bank to my on line Lottery account.I can then use funds to play the lottery. I get a confirmation email for my transactions, I am sent an actual copy of my Lottery tickets via email. This app also remembers favorite numbers to play quickly each time, it also watches what numbers comes up each draw and automatically credits my on line potter account. I can cash out at any time, and over a certain level I have to go to Lottery headquarters (hope that that happens soon! 🤣) I am very happy with this app, and hope more folks go to use it for the convince and other options it offers!!

I’m not a big lottery player but when I see a jackpot hit all time highs, I like to buy a few tickets. This app, as an authorized lottery carrier in my state, provides a convenient way to do that. Overall that app is designed well although I wish they expanded the threshold options for auto-ordering, particularly for the smaller state lotteries as there is no way to use the feature for a threshold the user sets, only pre-set tiers. So it is somewhat limiting for an otherwise clever feature which make them money. Which they do only during account funding, not a part of any winnings. As far as legitimacy, I’ve concluded they have to be trustworthy as not handing over a winning ticket would end their license in my state and likely end this service. But if your concerned, simply take screenshots of the generated tickets in the app to prove you own the ticket, your name will appear on each one.

I’ve used the app for a few years on and off. Had to cash out two years ago the process was very simple, check in hand less than two weeks later. Much easier than other state lottery apps cash out process which seems like a burden to get money out even though it’s simple to put in. Only downside is you are paying a fee to play because NJ does not have their own app to purchase. Although the fee as a percentage of the total you’re depositing goes down as you increase the size of the deposit. ($1=38%, $10=12%, $25=10%, $50=9.6%, $100=9.3%) It would be nice if pools were allowed in my state, quite sure that’s an issue with my state not with the app. All in all it’s a pretty good way to purchase lottery tickets from the comfort of your home or anywhere you happen to be (within the state).

I have severe osteoarthritis in my knees. I also require supplemental oxygen 24/7. This makes going to the local convenience store for lottery tickets a bit more problematic, not to mention, painful. With this app I can now easily obtain tickets for any of the legal lottery games allowed in New Mexico. I also have the same options that I would have at the store, but from home. Although I know that the chances of winning are small, since New Mexico puts the money towards scholarships for New Mexico students to get a better education, I don’t mind the odds. And it’s fun. Now, because of this app, I can painlessly play. You can’t win if you don’t play! I would also like to commend customer support. I had an issue with receiving the monies for referring a friend in the app and Jake went out of his way to get me the information I needed.

It appears in a couple reviews that people don’t read the fine print…. My experience is as good as it can get even without winning just yet! App is very smooth and easy to work with and while I’m a very infrequent player, now I can easily get in on the huge jackpots. Ohio has both biggies, mega and Powerball, so this is great. Top that off with all the other games Ohio Lottery has and I have a wide choice of options! So read the fine print, check the promo details so you claim them directly AND correctly, don’t miss out on one! And for security, I know OH Lottery wouldn’t let them do this if it was flaky, not to mention it seems like I get a breach notice a week from a new store or service. Be smart, use Debit cards and bank/card account where you only have what you spend in it and protect yourself with your own common sense.

This app is truly a one stop shop!! You can play any national or state lotteries(in NJ at least), any way you want to play. You can set automatic buy-in thresholds so you never miss that big money drawing. When you win anything less than $600 it goes straight into your Jackpocket account, which you can use to play more or easily transfer to your bank account. And recently I hit on a couple tickets for a total of $1,580 which ended up being more than what could be cashed out. So they sent a UPS packing envelope with a thick and secure cardboard envelope inside containing my winning tickets and all documentation and tax paperwork to report and receive my winnings!! This company is absolutely a class act, and will continue to happily recommend on here and to anyone I talk to that’s interested in playing the lottery!! Thank you Jackpocket!!

Updated 3/20: Have to correct my previous review from earlier (see below). App wasn’t broken—turns out the wifi I was using the app on was blocking gambling sites, so this app got caught up in that net. Resolved that issue and app works great. Really like it. My one issue: I find that the notifications can become a nuisance (as with all apps), but since gambling can become a problem, wonder how healthy it is to be prodded with what seems like daily notifications about trying to win. Would be nice to see options for notifications so they can be tailored. Otherwise I suppose it is best to just turn them off. —— Previous review: Enjoyed this app for a few weeks. As of last week, app doesn’t work. Every time I try to open it I get an error message that something went wrong. Restarting phone and closing other apps doesn’t fix the problem. Hope they fix it soon.

I love playing the day i win i have a story how on January 23,2021 I’ve been playing the same numbers since 2018 and for one day i got upset over the jackpot goes to another state accross the country i got upset so i played only the tickets i won a couple of dollars and forgot to play my same two tickets for mega & Powerbal my 5 numbers came out after three long years waiting for my numbers to play and they did I’ve been crying ever since but i know in my heart im gonna get my numbers cause i wont stop playing Jackpocket until they finally come out again im greatful for this app cause its the best way to secure your numbers are in. I truly live this app its the best thank you Jackpocket for making it easy to play your numbers and try your luck I recommend it to all you people who play numbers

You have to play to win!!! Before I would buy a ticket when the jackpot was high.. never win anything at all!! Now I enjoy getting my 1 cash for life ticket on my phone no stops at the store.. no need for cash!! And since I’ve started using Jackpocket I’ve won $210.. which means I’ve actually made more than I’ve spent!! I’ve learned to stay away from Powerball & Mega Million.. again you have to play to win, it’s just with those games the odds are truly stacked against you!! Plus Jackpocket has Giveaways once you activate you’re automatically entered each time you buy a ticket!! Tonight I received an email saying that I’ve received a complimentary ticket.. & since I can’t thank them I wanted to leave a review!! Thank you Jackpocket for being awesome & making this game fun & rewarding!!!🥳🥰

I really love this app ! It’s awesome to be able to buy tickets for my state games as well as Powerball and Mega Millions without having to leave the house to actually get tickets . I’ve won some pretty good games on here and the money instantly is in my account . If I’ve gotten a big win I can transfer it from my account on Jackpocket to my bank account . The only thing I wish it would fix is to be able to access all the Oregon lottery games through the app right now I can only buy Megabucks and pick4 , I want to be able to get Win4Life and Lucky Lines tickets in order to be perfect . I’m a single parent of a disabled child so it’s difficult to just leave to get tickets . So this makes life a lot easier , if they’d just add the other state games I would say it’s absolutely perfect

I love this app and use it daily. I enjoy watching live Keno games. I have Power Ball set up to automatically place my order so I never miss a drawing. All drawing games let you view the “hard copy” ticket in the app, and (unfortunately) if the ticket pays $600 or more it is mailed to you so it can be cashed in at MA Lottery office. I rated the app 4-stars due to an incident where one of my scratch tickets went missing. It was a strip of 10 and the serial number was in my possession. The explanation was that the ticket was damaged, so “they destroyed it” and refunded the purchase price. I rarely play scratchers anymore because I believe there is a very good chance that fraud is possible. So ….. with the exception of scratchers I love this app. I am disabled so I don’t get many opportunities to play at a lottery agent, but now my iPad has it all, 24/7 !!!!!

I’ve been playing the lottery for about 5 years now. I use to dump money into it. This app has made it a lot easier and safer to play. It allowed me to manage my spending to keep the lottery as more of a game for me rather than gambling. It also help me to narrow down the games I play. 9 times outta 10 I get little prizes back for cash 4 life. With mega and powerball about half the time I win something. Pick 6 is even worst. I never win anything. If I do it’s only $3. So now I only play cash 4 life. I only play powerball and mega when the jackpot is really high. My one complaint is Jersey cash 5 isn’t available yet. Please add this game! UPDATE: THANK YOU! Cash 5 is now available! YAYYY! But now one more request. Can you please allow the selection of multiple tickets from the past tickets page. I just wasted $5 replaying the same ticket twice.(now if I win twice not a problem but still a waste regardless!)

I’ve enjoyed playing the games of Texas since Day 1, but every so often, I’d forget to stop on my way home from work to buy a ticket. I’d either regretfully put my shoes back on my feet, make my way to a retailer, and invariably wait in a long, slow moving line to secure my $1 opportunity for riches - or - I’d have to go without altogether; feeling like I’d missed my chance at winning “The Big One”. With Jackpocket, I’ve finally said “Goodbye!” to those last minute races to find a store! Jackpocket is simple to use and with it’s vast array of various, easy to understand (and use) options, it should have a shortcut icon on Everyone’s smartphone! I love having the peace of mind knowing that I just might become Texas’ next millionaire; and I can thank Jackpocket for allowing this feeling to be so easily attainable! (It also saves me money at the gas pump!)

UPDATE: There’s nothing wrong with this app other than a few problems that could be easily resolved. I’ve won money on the pick 4 but they don’t have a 50/50 exact/any feature which is a waste of money to have to bet $1 exact AND $1 any order every time. There’s no way to get ahead just betting $1 any order. Also, my state (OR) they don’t have the Win For Life lottery. They have an automatic withdrawal feature which they do not explain. It tried to take money out of my Aspiration card which had insufficient funds for the transaction. So they suspended my account. When I gave them my primary acct. number to bill, they emailed me they had submitted it and told me my account would be reinstated in five days once the bank charge had gone through. Five days later, nothing. I emailed them and they claimed I didn’t give them my bank info, which I had and I screenshot the email they had sent me and sent it back to them. Then they claimed my bank denied the charge when I have thousands in my account to cover it so either they didn’t enter the number correctly or not at all. I have $90 winnings in my account that they are holding hostage, all because they can’t get it together. I originally used PayPal to fund my account and now wish I had not changed over to my debit card. So I recommend boycotting their app until they fix the automatic withdrawal issue and stop torturing their customers with the incompetence that revolves around this issue. Surely they can just deny a charge if there are insufficient funds. But to lock customers out of their accounts so they can’t even fix the issue is unethical and unconscionable. If they fix the problem, I’ll fix the stars.

I am a very skeptical person so I was VERY skeptical about the legitimacy of this app. I read a few reviews and searched for independent news articles about this app. I confirmed it’s not a scam so I decided to try. I created an account and added $10 from my PayPal to start. I live in NJ so the games available to me were Mega Millions, Powerball, Pick 6, Cash 4 Life. There are other state games but I guess the app doesn’t allow other games? What I really liked is the “pools” option. You can play the Mega or Powerball with other users to increase your chance of winning. These pools have hundreds of people in them and I love this! Conclusion: Not a scam, it’s legit as long as you are physically in the location they say you have to be in and are over 18. It’s an easy and convenient way to play lottery right from your own home.

This app is so easy to use, and it alerts you when you win. Small wins go right back into your account. I’ve only won large enough to have to collect from the lottery office once, but JackPocket sent very clear collection instructions, and my hard copy ticket was shipped to me quickly and securely so that I could take the next steps to collect the winnings. I especially appreciate having the app when the jackpots are large, and I might otherwise have to stand in a long line. And when the weather is bad outside. Or when I decide at the last minute I want more tickets. The app isn’t available in every state. It took a while for my state to allow it. If yours already does, you’ll be happy to have downloaded this convenient app.

Working at the hospital in this pandemic times I’ve gotten so discourage to playing the lottery I like playing in person but there are lots of places that are closed or places are open and the lottery terminal is closed so weeks have passed by I haven’t thought about playing but one day on my way to work I remembered I have the jackpocket app on my phone and it was a Thursday and the draw game for that day was the pick 6 so I played $5 the machine picked the numbers then by 9 pm I received a text from jackpocket with a link “you won big on jackpocket please click link “ I didn’t believe it until I went to the app and saw I got 5 out of 6 numbers one more number I would of hit the jackpot $4.8 mill so they FedEx me my ticket with a claim form this a perfect alternative solution to keep playing and staying safe

I love Jackpocket, it's so convenient you don't have to go out to play your numbers, just do it from the comfort of your home or where ever you mite be! Also the best part is, is when you win your money goes straight to your Jackpocket account so you don't have to worry about going out to cash in your tickets or going to the casino when you win a higher amount! It takes seconds for you to transfer into your checking or savings account with no fees! And for the ones who like to out a lot of money in ( my husband ) there is a cap of $100 so you can t over spend! Even know I think spending over $20 is enough like my husband I know there are people that like to just poor their money into the lottery So it's convenient in every way !

I love this app. I love not having to go to the store with cash to get tickets. I really love not having to go to the store to cash in small tickets. My only complaint is that I wish public pools were a bit different. There is one pool for each large lottery, Powerball and Mega Millions. Those pools get so large that you don’t get much of a payout even if you win. I would like to be able to pick a size of a pool like maybe 100. If I picked 100, then the pool would close after 100 entries were made in that pool and maybe an additional pool would be created for more interest. I love playing pool, but I don’t know enough people to play pools like I want to. I don’t believe I am the only one. We are getting increasingly more isolated. It would be a great to grow the app.

With this app it allows you to never forget to play the lottery whether it’s the daily’s that are available or the powerball, and also the mega million. This app is great, and so easy to use. The navigational aspect of finding which lottery game you would like to play all it takes is a simple scroll and click. The financing part is also easy to use where you add in your debit or credit card, and you can set up automatic ticket purchases so you for sure will never miss another lottery game that you want to play. It’s super easy to set up and super easy to use. Best of luck to whom ever plays, and I pray for winning myself and to who needs it most. Much love and light to youse all and happy lottery picks for the win.

The app is well designed and intuitive to use. I’ve won a few lower prizes amounts and was immediately credited the winnings. No problems there. 8 days ago I won a prize just over the maximum allowed to redeem electronically. The ticket must be mailed in or presented in person at the local lotto office to claim a prize. That’s a lottery requirement not Jackpocket. If you win an amount over that maximum claim amount, Jackpocket emails and texts you about the prize. The email also includes a form to fill out to have your ticket mailed to “right away”. Still all good. I filled out the form shortly after receiving the email and have not received the ticket or tracking number for the ticket (promised when filling out the form). It’s been over a week, I’ve emailed support, and haven’t heard anything. Where is my ticket? Edit: Rating updates from 1 to 3. Although I never received a response from support, the ticket was mailed by an individual to me right after I posted this review. I do wonder: If this was a much larger prize, how do you follow up if it never gets mailed? If the local person that picked up that ticket has a ticket worth a lot of money, what happens if they don’t send it/keep it?

Was enjoying this app after being invited by a friend until I received an email almost a WEEK after I joined saying my account was suspended due to “failed funding attempt” for an amount that I didn’t even try to fund? They won’t suspend my account until I pay back the amount that I “owe” them for this failed funding. When I contacted support about the situation I was told to look in my “funding history” where I found 1 inquiry that said funding had failed for a completely different amount (the amount I was planning to fund my account with) because my bank does not allow me to use a debit card for lottery. Simple fix, I added my bank account by routing and account number and was able to fund that amount instantly. My concern is if the funding FAILED (meaning it did not go through, in my experience) how do I OWE money? Especially an amount I did not try to fund. #2 if this happened the day I opened my account and added money for the first time why am I being told I “OWE” money a week after this supposedly happened and AFTER I won close to $100 playing on this app? If someone supposedly “owes” you money why continue letting them buy tickets? Why did the “owed” amount not get taken out of the funds that were on the account? I don’t think it’s right that I would have to “pay back” money that I did not even spend or deposit.

When you fund your account, they charge you a 14% fee. The service is convenient, right. But this is a rip off. Not worth it. No way. I seriously can’t believe people are paying this fee. This is the dishonest response from the developer: “As a courier service, we charge a small service fee on fund requests to cover our costs so that you can continue to experience the most convenient, safe, and fun way to play the lottery. The fee amount will always be made available to you before making a transaction. Head to the fund account section of the app to try it out! The good news? There is no monthly fee, no fee to sign up, and we don't take anything from winnings, whatever you win is all yours! " This response is a half truth. The charge a service fee at the time you purchase your tickets. What this response does not mention is that they also charge you an enormous 14% fee when you transfer your money from an external account to your Jackpocket account. This may be the worst deal in all of the gambling industry. At least the worst one I know of. I am shocked that apple allows a 3rd party use its devices and App Store to rip its customers off so terribly. I am also shocked that state politicians are allowing their citizens to be ripped off. STAY AWAY. Gamble else where. Don’t feed the greedy pigs. 🐽

I somehow, I suppose, turned on the auto fund feature even though I don’t remember. When I went or my bank and saw it, I immediately turned it off. However, although I turned it off the money kept coming out of my bank with fees. The system said it was off, but it wasn’t. It would also turn off my safe web browsing in Norton. That’s how I realized that something was amiss. I kept getting messages thqt I wasn’t safely browsing; I’d turn the safe browse back on and it would be off again. Since it’s impossible to speak to someone, I submitted a ticket and got an immediate (automated) reply. They’ll get back to me. Well, they never did and yes I checked my spam. While I liked the convenience of being able to play from my bed, I don’t want any app taking money out of my account. Therefore I don’t I’ll go back to the store method as I have lost trust in the security of my money. I also don’t understand why they don’t have a human to speak to. Surely they have enough money with the fees they charge. On my last transaction I got an email telling me my tickets were ready to view. However, when I clicked the link they were not there and never appeared in my account. Please be careful.

Installed this app based on a friend suggestion. Convenient way to play for people who live far from a lottery convenience store. However I already have some complaints and now I am curious about my protection if the reward is quite large to remain honest. You pick some numbers or let the app pick them for you. And somebody actually buys tickets on behalf of you. You can see a stamp on the “ticket photo” that says “ticket belongs to Your Name”. It doesn’t say “redeemable only by”. Also I don’t really know if the actual ticket has the stamp or the stamp was “photoshopped” after the ticket was scanned. What made me suspicious? I won $4 and it was on my account. So somebody was able to claim it on my behalf. I had already $12 left from original funding and $4 from my winnings. I tried to withdraw my money after losing trust. It looks like the original money you sent from your account is not refundable. That is problem #2. The I decided to get my $4 as a refund. Again another problem. Although I was able to fund my account using PayPal, I cannot get a refund via PayPal. It wants my bank account number. What if I don’t want to give my bank account to an app developer? Maybe I was misled because they made funding the app account very easy.

PROS: App interface is nice and easy to use. Love the convenience of being able to play from anywhere in my STATE on my phone, my STATE. CONS: App forces you to play $1 when there's a state 50 cent option here. This forces me not to play straight and box because i play different numbers that i do NOT want to play twice, especially for box. That adds up QUICK. Because of this, i skip playing box most times. The fee they charge to play is TOO HIGH! 50 cent just to play one number two times? So on TOP of being forced to play one number twice, you also want me to pay the play fee as well? CRAP. Also the fact that you can't play from a state you aren't in? I get if it's crazy far like being in NJ but try to play in Florida or something, but the fact that i can't play NY pick it while in NJ and vice versa is just ridiculous to me. You should be able to play in the tristate area. Do you know how many times i missed out on hitting straight in NY all because i'm in NJ and can't pick NY numbers here? Do you know how frustrating that is to see i had the winning number many times and missed out on tens of thousands?!! Promo codes are a COMPLETE JOKE. Majority free plays are for first time users only and any giveaways through promo codes are mostly to baseball which i HATE, and NFL which i don't hate but don't care for. How about to an NBA game and a chance to meet the players? An A-lister comedy show? A front row concert ticket? A weekend all inclusive vacation? The CONS far outweigh the PROS so far and it really pisses me off because i want to love this app, but i can't until they make many more changes. There's so much potential but this company is not there yet. LISTEN to the negative feedback

They don’t Give bonus options for instance I won on mega millions no megaplier I thought I had megaplier and I didn’t so it wasn’t much like I thought I won 😪 this is annoying! To be honest I’m gonna go back to waiting in line for my tickets because one night I am sure I won $500 on my all or nothing I had 11 numbers I always write my numbers so Ik what I had. They always take forever to get the results in which is weird. Anywho the numbers I wrote down were changed and I had different numbers and 8 right. I’m extremely positive about this. I said okay maybe I’m losing it so I did another play for next draw I should of had $10 it said I hadn’t won anything. Then the last 3 days I’ve magically been winning and I’m always like that’s not the numbers I had. It’s always 2 or different. I had an all or nothing numbers on December 11th it said evening and I ordered for night. 11 of my numbers came up that night. I’m not acussing them of anything but things are just fishy. It’s worth it to just wait in line at the store and have your ticket in hand. They don’t send your ticket barcode which is also extremely fishy. I assume that these are fake lotto tickets. I think the company plays your numbers like real Human beings and they are trying to win big. For instance the pool I was in with no extra pay won $600 we all got .12 I think the company plays each ticket with the megaplier or fireball or whatever bonuses on the game you play and they win so much more and we all get a few cents. I think it’s similar to a pyramid scheme. I’m not here for it at bye bye jack pocket. If you realize the name 🤦🏾‍♀️their jacking pockets in a way... Technically.....

Typically, I would’ve rated this app much higher as I have been using it for quite sometime now. I’ve always waited around half an hour before the drawings to purchase my tickets no matter which game I’m playing. However, Friday I wasn’t able to purchase tickets in this manner as the system kept giving me an error, even though it did allow me to add funds during this same timeframe, in which, they are paid a fee. I suppose I am a little disappointed as they received their monies for the transaction but I was denied being able to purchase my tickets for the 1.2B dollar jackpot… yeah, I know what the odds were but so did everyone else’s - it didn’t keep them from playing. I was denied this opportunity because their system couldn’t handle the load - technical difficulties! My suggestion to all who uses this app during high stake drawings - don’t wait till the last hour because chances are you will not be able to make your purchase!!! For all the naysayers, I’ve done it this way for several years and never had an issue. From Texas, Great Disappointment

All I can say is the last time I tried to make this thing work I only wanted two I forgot what type of tickets but at any rate I tried to buy only two tickets of whatever it was can’t remember. Anyhow the stupid thing all the sudden said I wasn’t just buying two but four and I thought whoa whoa whoa holey macro I ain’t buying four u dufous I am only buying two. Now until u guys can fix that particular problem that is going to keep me from wanting to use this. Now people don’t wanna be buying more tickets then they can afford u know. Now the next problem is where to put in ur debit or credit card in this app I mean usually these type of apps I think would have a place where u can put in ur credit or debit card info I don’t see where that is on this app. So what do we do??? Anyways fix up these problems and u might have happier lottery players. Of course if we win the top jackpot then yeah we will definitely not be able to stop celebrating.

I went in the app quite a few days back and it required me to update my app so I did following the update. I tried to get access to the app and it told me that the number I was using was not associated with any account which is quite impossible being that I only have one phone number. I scoured the app & their website looking for an email address or a phone number to speak to a live person, they don’t have that; mind you their app and their website clearly state that there is 24/7 support available., I guess they mean chat bot unfortunately, the only thing that chat bot will do is submit a ticket there’s no other recourse I got an email during this process a promo email telling me to go in and update my smart order so I wouldn’t miss a drawing and I thought maybe I should reply to this email and what did that do? Submit another ticket! I have not heard from anybody in response to my concern or help logging into the app. I have submitted so many tickets that I don’t know what to do. I did have active smart orders and I have a nice little chunk of change in my bank to cover those smart orders PLEASE HELP!

I took a look at this app and it looks great and convenient to use if you want to play lotto games often. But, there is nothing “convenient” about being charged an almost 10% fee just to add money to play the same “gambling” games you can play at a local store. Why spend more money gambling for no good reason other than to use your phone instead of going to a store? Seems like a bad decision to just lose more money. My recommendation to the company is to change the pricing model. Instead of charging a fee to load money, I would be more interested to use the app if I had the option to pay a monthly fee instead. I would be happy with $10 per month but I bet some people would be willing to spend up to $20 per month. Wouldn’t MRR be better to grow the customer base? Just my opinion though and maybe the current model makes them enough money for people who are willing to use it as it is. It might be worth offering the option. Monthly or “pay-as-you-play” options.

**Editing my review from 1 star to 3 stars because they ended up giving me the additional $20 but still disappointed I had to argue for it.** I have been using this app for several months after it was recommended by co-workers. I like the convenience of purchasing tickets from my phone rather than going to a store. However, I feel scammed as they did not honor bonus credits for a referral. After I opened the app, I saw the referral fee was $30 instead of the usual $10. I immediately sent the link to my friend and within minutes he funded his account. After I saw only $10 in my account, I went back to the app and saw the offer of $30 was still there so I took a screen shot. Maybe an hour or so later, it was back to $10. After reaching out to support for assistance, they responded and said my friend had funded outside of the bonus period. I guess it’s back to purchasing tickets from the store until I can find another app.

I will give 5 stars for ordering its easy. But the chances of winging I think are similar than just driving to store. As a matter of fact I know this to be true. I have much better odds going to store versus this app. If I am lying who has one a nice amount? How long since being on app did that happen? Like come on common sense beats a blank. What does convenience cost you? An for those fans who are defending it well keep donating your money! I will go to store where at least 80% of the time I’m winning free ticket or something here it more like 90/20. Where 90% my money gets took. Don’t knock unpopular opinion an I won’t say you look silly defending a shaky system. Rich people you I still have app but don’t use anymore I go to store. But I keep just in case I want to give a dollar and hope one day they will make a mistake and call someone from online numbers! If people would win and know it was online then maybe it would be better but until then no

The app is convenient for when you don’t have time to go out and buy tickets but their number generation for quick pick is horrible. I’ve used it several times and I’m constantly getting a massive amount of duplicate numbers. With such a huge pool of random numbers it’s absolutely ridiculous when some numbers appear on 4 out of 10 tickets. Convenient but you’re WAY better off choosing your own numbers if you want something random. Edit: Related to the developer response. I never stated the QP feature wasn’t compliant, I stated it’s terrible considering the massive amount of repeat numbers I receive. There are 11,238,513 5 digit combinations using 1-69. Seeing the same number across multiple tickets is highly unlikely. Thanks for your defensive response in relation to your compliant random number generator. Edit 2: used app again on 1/8/22 to buy mega millions tickets for next drawing. 5 tickets. 4 sets of repeating numbers. Definitely avoiding quick pick going forward. Edit 3: my review has been deleted as of 1/9/22. I’ll just keep reposting it.

Update, ontop of my below review, fees are now ripoff 15%, reverting to paper tickets because this is pure ripoff This app’s “smart orders” are deliberately designed to make you spend and gamble more money than you really want and makes it less useful. Example: 1. mega millions “smart orders” threshold can not be set to trigger above 300 mio. It would be nice to set it to only trigger when jackpot is at least 1 bio. This is done so if you want to use smart order, which is the only reason i use the app (it increases your cost about 11% of what you would otherwise spend on paper tickets), you play more frequently than you would actually want. 2. Games with lesser payouts that occur more frequently, don’t allow setting a threshold. Texas two step, you can’t set a jackpot trigger amount. So if you only want to play when the jackpot is 1mio+ , you can’t set up this “smart order”. This is deceptive product design, encourages gambling, and should be investigated. It encourages users to gamble more. Rip-off!

WhenJackpocket came out it was cool! I could load money into my account, buy tickets, never worry about rushing to the gas station to get a ticket, I could set it up to auto buy my tickets when I went on vacation. But recently they upgraded things, they’ve partnered with Plaid for adding money to your account. Sure Plaid is great but it doesn’t connect with my credit union! I have to go through PayPal or Venmo to add money. It just became a bigger PIA to add money to my account. Then when it first started they drew tickets from lucky machines, I haven’t won even my $3 bucks back in months! Yet I’ve been picking up tickets at my local grocery store the last few weeks and have been winning a few bucks. I just don’t think it is as great as it use to be. This is probably the last time I’m adding money to my account. Once it is gone, I’ll just go back to the gas station or grocery store. Their machines seem to be luckier.

So I have been playing for a a few months. Yes it’s easier to get a ticket. But you will spend more money playing. And they charge 10% on funding your account. So if you walk into a place you don’t pay more. I’m also a little iffy on quick pick. What’s to say these people don’t quick pick the same numbers for more then one person. Giving them the edge. Or making it up. It’s a picture of your ticket. Also. No one has really ever won on Jackpocket. So be weary. Play for fun. If you have gambling problems. Don’t join this site. Again you will spend more money playing the lottery. Which I truly believe is a scam. Ever notice more people in New Jersey wins the lottery. Wel the lottery is in New Jersey. Also remember the monopoly game at McDonald. They cheated us out of that money. And never said sorry. So. Be careful. It’s easier to get struck by lightning under the ocean then to ever win the lottery.

The Jackpocket app is so easy to use. I really like it. It’s nice that Jackpocket does not take a cut of the winnings. I won some decent money on a MegaMillions ticket that required Jackpocket to mail me the winning ticket so I could redeem with my State's lottery office. Jackpocket sent me the ticket which I received the next day (they paid for overnight delivery). The ticket was sent in secure packaging with nice branding. I was impressed! My issue with Jackpocket is their selection of scratch tickets offered in the app. The tickets they have are mostly older games. They have very few of the newer games. I have opened tickets with their Support team asking for newer games but I always get the response "we'll share your feedback with our Product team." But nothing changes. It's disappointing. There are 3 other online lottery couriers in my state so there's lots of competition. I think Jackpocket has the best UI/UX.

The app works less percent of the time than your percent chances at actually winning the lottery. Got in once and it was working fine. Went to order some tickets and it just goes “oops something weird happened” and no longer works. I try tricks online on deleting and reinstalling on data. That works fine. I add funds just fine. Then it randomly goes “oops something weird happened” again. Nothing weird happened. Weird things don’t happened every time and to lots of other people. If you’re able to get the app to actually work, you’ll probably win because you’re super lucky. Terrible app that just never works. And it took my money just to no longer work again. The trick doesn’t work anymore. The app doesn’t work on different devices either. Just a terribly made app that scams 99% of people who try it. So try it, get lucky to have the app work, and I’m sure you’ll be a millionaire. Otherwise, you’re better off doing literally anything else.