Welcome to MyCBP. Our app provides a way for you to connect with U.S Customs and Border Protection. MyCBP provides a login for users that allows access to CBP information, such as Frontline magazine, public messages, and social media posts. The Resource section has useful links like Border Wait times and other pertinent information. The Settings section contains your profile and preferences. Visit https://www.login.gov for further details about using the service to login to MyCBP.
My.CBP Negative Reviews
Can't loginWon't get past terms and conditions screen.Sak21128Version: 3.1.4
Shame on CBP for giving us this appIt just doesnât let you login.
(1) They released this app to AppStore without doing any quality check at all. How incompetent of an organization you have to be to do that?
(2) They are making absolutely any effort to fix this. I see users reported this many months ago. They donât seem to care. How inconsiderate can organization has be to their users to pay no attention to user feedback?
(3) Mobile pass was a privately developed application that worked perfectly well two years ago. What does CBP do? They disallowed it and all private apps? How poor planner an organization has to be to disallow something that is working only to replace it with completely broken app?
(4) They spent our (tax payers) money to build this. How wasteful an organization has to be to do that?.MysiddiVersion: 3.1.0
Login FailI cannot login. It just keeps taking me back to the same screen over and over again (accept the terms, then back to login), round and round I go. Looking at the other reviews, this is been a problem for quite a while, and nobody seems to know about it or read these reviews. And of course, you certainly cannot contact anyone in the government to tell them about the problem. They remain unreachable in their ivory towers..BookfranVersion: 3.0.2
Canât get past loginAs many other reviews will tell you, this app is still currently broken. You accept the terms and then it tries to login and then back to the terms page. Please fix this app!.Granzb11Version: 3.1.0
Now showing1st let me say I donât think this is the app that I need I was looking for the app that tells you what stage your application is in. This one does not tell you anything, that your trying to find out with out call bothering the agents..L0gger2Version: 2.5.1
Cant log inThis app is awful. Iâm preparing for my overseas trip, I thought Iâd be prepared and download this app for convenience. It doesnât even let you log in, after accepting their âtermsâ countless times. Iâll be deleting this app. Itâs horrible..Ella MazzVersion: 3.1.4
Login issuesIâm having the same issues as the other reviewer. Continued loop trying to login from the app to the website or however that works. I get good notifications, but canât get to it-like seminars.TaraeyezedVersion: 3.1.0
Unable to login and no tech supportThe app doesnât allow users to get beyond the terms and conditions agreement. It just keeps looping back to the same agreement. Unable to submit a trouble ticket via their app..Techsuphelp!Version: 3.1.5
App doesnât workWhen you review the video it mentions the CBP app. However, you canât get past accepting the terms and conditions. You cannot log in. I am removing from my phone as the App doesnât work..Dmuzik ManVersion: 3.1.2
Absolutely no functionalityJust installed it on iOS 17. It does nothing but freeze on the T&C page. If you hit âdone,â it takes you back to the log in screen..JerseyVioletVersion: 3.1.1
Worst app ever!Hardly ever works correctly. I canât even log on right now after accurately entering authentication 4 different time!! How am I suppose to check my messages??.B.ShaiaVersion: 3.1.4
BrokenThis app has been broken forever, it just keeps reverting to login, even though you logged in? Worthless.Sunny1inCAVersion: 3.1.0
Cannot loginI click accept and it wonât do anything. Seems like a common issue several people are experiencing..Mzkeech123Version: 3.1.0
Jan 2024 still a Charlie FoxItâs been 3 years and still canât get past the logon deathloop. Been trying different things for a half hour, still no go..Zxcvbnm66Version: 3.1.2
In-OpThis site rarely work, continuously does not launch page and when it does just closes on its own..Joe GryneVersion: 3.0.1
The app wonât let me loginAs many other have mentioned, the app is broken and wonât let me login.Kareem3579Version: 3.1.2
Still problematicJust like all the other reviews. You canât get past the login, it just loops repeatedly..REF6325Version: 3.1.0
A jokeDoesnât work. What a joke of an organization and app. Who runs this clown show? Oh thatâs right itâs government funded and ran. Now it makes sense..ANicknamesaredumbVersion: 3.1.1
Not workingJust downloaded and at the sign in it keeps spinning returning to the initial page..Chuck-412-341Version: 3.0.1
BrokenThis app is completely broken and will not allow anyone to logon. How is this in the app store?? Hello Apple? Anyone there?.NeoLunaVersion: 3.1.0
LoginThe app has a bug. You cannot log in..SydneyW87Version: 3.1.0
Havenât fixed loginThey havenât fixed the login as of Oct 2024..Gobluegirl10Version: 3.1.5
Canât loginWill not let you login..TumblinsnoopVersion: 3.1.2
Crap!Waste of time and data. Thanks ObamaâŠ.TterbretlewVersion: 3.1.2
Biggest mistake everTo even make this app..Steven funkVersion: 3.1.5
Broken appAs many others are saying, it doesnât log me in after it uses login.gov to authenticate me. It loops back to the Decline/Accept screen over and over. Worthless as currently released. Use a browser instead..ReedwallerVersion: 3.1.0
Unable to log inI have an urgent matter. My beneficiary cannot access the CBP App since last week to confirm his passport and submit a picture. Weâre stuck at log in. We get the code, we enter correct user Id and password, accept terms and conditions and nothing happens. Cannot move forward. He using the latest versions of the App. I tried on my IPhone, he tried on his Android phone. Nothing works. I have opened a ticket with web support and I have contacted USCIS both with no result. Someone please tell me an alternative way to access this App or some other App. I have tried everything including deleting the App and reinstalling it. What else can be done..Sleepless in DCAVersion: 3.0.2
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US Customs And Border Protection
