AT&T Secure Family Companion® Customer ServiceAT&T Services, Inc.

AT&T Secure Family Companion® Customer Service

  1. AT&T Secure Family Companion® Customer Service
  2. AT&T Secure Family Companion® App Comments & Reviews (2026)
  3. AT&T Secure Family Companion® iPhone Images

AT&T Secure Family Companion® is a mobile app installed on family member’s devices to help their parents or guardians protect them by locating their device in real-time and managing their child’s screen time as well as the content they may access online. Secure Family is available for all families, no matter which mobile provider you use. Take your family’s safety to the next level.

FAMILY SAFETY AND REWARDS
* Locate devices in real-time on the family map.
* Family Members can send an emergency alert to everyone with the press of a button.
* Parents, give your child extra screen time as a reward for good behavior.
* Child view of top websites and apps they accessed to help develop good digital habits.

Legal Disclaimers
AT&T Secure Family Companion is free and only works with the purchase of AT&T Secure Family, available in the App Store for $7.99/month (includes support for up to 10 family members) and up to 30 devices in total. Service auto renews every 30 days unless cancelled. To use the AT&T Secure Family service, you must download two Apps: the AT&T Secure Family App (adults, parents or guardians) and the AT&T Secure Family Companion App (family member). Visit att.com/securefamily for details.

Install the Companion App on your child’s device and pair it with the Parent App on your device. Pairing is required to access all features. Only authorized app users have permission to use the App to locate a family member’s device. Requires iOS v.16 or higher.

Note: Continued use of GPS running in the background can reduce battery life. Availability, timeliness, or accuracy of location is not guaranteed. Coverage not available in all areas.

There is a compatibility conflict that can prevent the addition of AT&T Secure Family Companion App to your child’s companion device if you have AT&T ActiveArmor Advanced Mobile Security running on the same companion device. If you wish to continue with the purchase, you must downgrade to the FREE version of AT&T ActiveArmor Mobile Security on the companion device before adding AT&T Secure Family Companion App.

AT&T Secure Family FAQs: https://att.com/securefamilyguides

The collection, use, and disclosure of any personal information through this application is governed by AT&T's Privacy Policy found at: att.com/privacypolicy and the App’s End User License Agreement found at att.com/legal/terms.secureFamilyEULA.html.

* AT&T Postpaid Wireless customers:
View, modify or cancel service anytime within the Secure Family app.
AT&T does not provide credits or refunds for partial months.

* AT&T PREPAID wireless customers and all other mobile networks billed by the App Store:
See Apple’s polices regarding cancellation in the App Store at https://support.apple.com/en-us/HT202039

AT&T Secure Family Companion® App Comments & Reviews

AT&T Secure Family Companion® Positive Reviews

Kids are funnyThe fact there are a thousand or so kids are whining about this app proves the app does its job. I actually laughed out loud reading their “reviews”. News flash kiddo’s, your trust isn’t our main concern as parents. Keeping you safe is our main concern. Our job isn’t to be your friends, our job is to be your parents. You don’t like it? Tough. The more you whine about it, the more it proves this functionality is needed. As for the app itself, It’s not fancy, but it gets the job done. Yes it can be deleted - but if the parent sets it up right, you get notified. Sometimes I do have to reset it on my daughter’s phone because the VPN drops and she can’t access anything briefly, but she lets me know and I take care of it..Version: 1.16

Review of reviewsI’m giving this five stars mostly in response to the one star reviews. One review stated a child can delete the app but most tablets and phones have parental controls that removes the option to delete apps, so parents do your research. The other review said it’s controlling and oppressive but kids and teens need parental guidance especially on social media and especially in our crazy world where morals seemingly have left the planet and children are being negatively influenced. These platforms are the true oppressors, not the parents. Protection is not oppression. On that note, thank you and good job at&t!.Version: 11.3.0

Did it’s jobThis app is actually really good, coming from a teen who just deleted it. Sorry for deleting it but my dad has too many things like this on my phone I understand why but I couldn’t text during the day and I got irritated because I couldn’t message my mom. (I don’t have friends to message so I don’t really have any need for that) that’s the only reason I deleted it other than that this app is fantastic, it only has bad ratings because of angry kids and teens and yes that’s understandable, however the app does its job!.Version: 1.16

I'm laughing so hardAs a teen who just got this app put on their phone, I find these reviews hilarious. I personally don't think it's that bad, if you all are the good kids you say you are then it shouldn't bother you at all. Word of advice, stop throwing tantrums in the reviews and giving bad ratings to an app that does what's it's supposed to do. You're making the rest of us look bad. PS: you're wifi goes out due to the VPN. To turn it off go to Settings > search VPN & Device management > Status disconnect. It took me two minutes to figure that out, it's not rocket science..Version: 1.20

How to disable and make it look like it’s still working without the app notifying your parents🤣🤣🤣All you have to do on iOS is type in “vpn” and click on the first option. Click on the ATNT it Companion one and then tap the info button on the side and turn off the switch, should say something like “turn on on demand” or something, then just go back one page, turn off the vpn, and be free (btw this was all figured out by a 13 year old on the first day of getting the app).Version: 1.13.1

I was in the middle game!🤬There I am in the middle of my Brawl stars game about to hit Max tier on surge when in the middle of my game all of a sudden the clock strikes 11:00 pm☠️💀 and my internet cuts! 🥴🤬🤬🤯 I was in such a trance, I couldn’t believe what just happened. But when I came back to reality I realized this THIS STUPID APP cut my internet!!!! The next second I go into a rage. Smashing my phone on the ground yelling and screaming. When all of a sudden my phone broke. I just sat there motionless. In tears in the middle of my bedroom. Because of this app I have ptsd, trauma,and, AND a broken phone. And my mom says I have THE problem! P.S This is actually a secret 1star review which needs to be known!.Version: 11.4.0

All these kids do is bombThe kid app has such a low rating because kids bomb on it!! I apologize to Att for this behavior and for the parents wanting to start them off with a phone, this is perfect! You can locate family and shut down their internet on only their device. In all, this app is a download for sure! (Note: Parents you do have to download the parental version of the app!).Version: 11.4.0

GoodIt does not update locations easily for your parents to see right away, and after my parent had unblocked an app from my phone it continued to block it and only let me on for about 3 minutes every couple of days. It is good to track what your kids are doing but the bugs need fixing on this app.Version: 1.16

Overall good appMy mom had me download this and I think that it’s doing its job by being good with keeping track of where I am and most important of all my mom and dad can tell where I am so I’m safe and this is a good app. I don’t know why other people keep saying that it’s..Version: 11.0.16

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AT&T Secure Family Companion® iPhone Images
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