Toyota Customer Service

UPDATE*** I was at the movies, the credits started to roll, and I took my phone out to remote start, and it worked from inside the theater first try. I think the reason I’m having so much success with this app isn’t making sure The vehicle status is updated. Sometimes it says last updated and it was the last time you use the app or vehicle. Swiping down where it says vehicle status will refresh the status. I did that in the theater before trying to remote start. Like I said it worked right away. OP: I just purchased a brand new 2022 Corolla Cross, so far the app has worked for me. Twice it told me it failed to remote start the car and I tried it again right away and it worked the second time both times. A family member of mine has a 2020 Camry and has tried to use the app for years and has only had frustration, so I understand why the app is rated so low and I have my fingers crossed maybe it is on the upswing because of my early successful experiences using it. If I start to experience what my family member did and what the majority of the reviews on here have, I will adjust my review. also, since I got my car, the family member has had success with the app too. It is unacceptable for Toyota to produce an app like what this has been so far. It should be a great app and work every time. I hope this is the first of many positive reviews.

Any luck at the beginning of October I decided to purchase a 2017 Hyundai Tucson from Kia after being forced to put down 25% more on the down payment that I originally wanted to key and then called me three weeks after purchasing the vehicle and told me to bring it in, but wouldn’t tell me whyit took me two weeks to get further with them emailing on the paperwork they needed texting them the paperwork they needed faxing them the paperwork they needed. They still told me once I came in and gave them the keys that the dealership and Bank we’re going back on the deal and they were canceling the contract so I immediately walked right over to where Leo and Nick gave me the best customer service I’ve ever had at a dealership. I told Leo and Nick what happened at Kia and they promised me that they would make sure I drive off the lot with a car. I thought it was gonna be a used car. They helped me drive off a lot with a 2026 brand new Toyota and I paid the original amount of down payment that I wanted to pay which was less than what Kia had forced processed out of my account. Be careful if you buy from Kia Kia shady business go to Toyota Toyota is great and they will treat you great and they will treat you like a customer not just another sale.

I’ve had the app for a few years and it worked “ ok “ yes just ok, after having the app for a few years I questioned the value of what you pay yearly but still renewed for another year. After the recent update I will not be renewing anymore; here’s the reason: Like every application these days they want some of your most personal information. The new update forces you to consent to the “ Connected Services Master Data Consent “ which asks for your precise location information for not only Toyota but also its affiliates who ever they are for research and data analysis what ever that could be and if you decline every part of the app that convinced you to pay for the service in the first place is now consequently not available. So essentially Toyota is asking for things things that only your husband or wife may ask for your location and information 24/7 and not for free but for a monthly fee and if you don’t consent the app doesn’t work. Just another large corporation being extremely intrusive with their technology arm of their company. Read your terms of service before consenting these companies know you most likely won’t. If you don’t care this review isn’t for you.

I had a 2009 Prius with an “idiot” light to indicate that one of my 4 tires had low air pressure which meant that I didn’t know which tire required inflation. I saw that my 2021 Camry Hybrid LE (“LE” means Least Expensive and Least Equipped) had the ability to calibrate the TPMS so one of the very first things that I did upon receiving my car was to make sure that all of my tires were inflated to the correct PSI and that I set (calibrated) the TPMS. To do that was challenging since I had to remove the wheel covers to reach the tire valve stems. Getting the wheel covers back on was VERY challenging (I thought that I was playing “Whack-A-Mole”). Anyway, I discovered that I didn’t get to see the individual tire pressures and was back to the problem with the 2009 Prius AND I had to deal with taking wheel covers off and putting them back on! I even purchased a very expensive high end OBD2 reader by BlueDriver hoping that it could read the individual tire pressure but I discovered that even though the Camry knew it I couldn’t access it! But now the most recent version of the app lets me see each individual tire’s pressure! I hope that in the near future I can check remotely via the app if my doors are locked or unlocked!

For some pretense, I am 24 years old and am most defiantly a car/truck guy. Before purchasing my new 2024 Toyota Tundra Limited Edition, I drove a Buick Lucerne CXL Special Edition. Making the switch to Toyota has been amazing. Their service, benefits, construction, integrity, and top tier performance has really sit well with me. I am just now about to hit 5,000 miles on the new Truck and the Toyota app has been fantastic! It allows me to lock and unlock my doors with ease, start my vehicle on a cold morning without even having to go outside, on a hot summer day I can start it and let it cool down. I have not had any trouble with the Toyota apps, the truck itself, or the excellent customer service that had been given. I have felt with many different vehicle brands, including luxury brands. Toyota by far to me is the best built, best benefits and best total experience. If you can find my other reviews, I am not one to give anything a 10/10. But in this case, I truly believe that Toyota deserves a 10/10 “Or 5 stars rather” for everything they have helped me with and stepping me into a gorgeous Truck I shall cherish for many years to come!

So far the assisted lane function is actually dangerous as I was driving on a one lane road there was a bend to the right and a left turn lane at the same point the truck jerked to the left to take the left turn lane very dangerous. I will not be using lane assist as it is unpredictable. Adaptive cruise control can be problematic as well I was driving on a two lane highway with a suicide lane for turning I was going straight in the left lane and the driver ahead of me was in the suicide lane to the left of me ( not in my lane at all) and the adaptive cruise control dramatically slowed my truck this is also dangerous if someone had been behind me and I suddenly stopped without reason ( flow of traffic was 60 mph) for a lane that was clear of any vehicles ahead of me. Most good drivers drive ahead of the traffic they watch closely at least 3 cars to 1/2 mile ahead if possible. This adaptive cruise control can only respond to what is directly in front of it and even then there is a lot of misinterpreted information by the program which can dramatically change the pattern of driving in any given circumstance.

The app itself works well! You do have to verify your identity several times, but you wouldn’t want someone who’s not you to be able to use remote connect to unlock your doors. The right sales consultant helping you set it up makes a difference! Capability to remote start your vehicle from any distance away from your vehicle free for the first year! Currently 10 years free on the safety connect where you can hit the SOS button in your vehicle behind the rearview mirror to contact Toyota or a live emergency responder along with having emergency responders immediately notified upon a major impact collision with your vehicle (in case if you can’t speak or are are unconscious), and they can come straight to you in this scenario! And 10 years free of service connect where you can be notified through the app about your vehicle’s current health reports, applicable service campaigns, or recalls that affect your vehicle. Remember having to type your vehicle’s VIN into the “Does my vehicle have a recall?” search bar? Days of the past my friends!

I purchased my 2024 Toyota Rav4 Prime XSE PP a few days ago. I had the same exact vehicle for 2021 model year purchased new in 2022 because I heard rumblings about the 22s possibly not having adaptive headlights, I was right. lol. I Loved the car for about a year then wanted something different- a full EV with another brand. Well that something different lasted one year. I wanted reliability so I came back to the car I had prior. It’s the best of both worlds. Rav4 Prime Plug-in hybrid. My only gripe is as of right now the “climate” feature is missing off the Apple Watch Toyota app. The iPhone Toyota app has all the features including climate. Not sure why climate is missing off the Apple Watch. The 2021 had climate on the Apple Watch app up until until I sold it in early 2023. I spoke at length to Toyota customer care and after 40 mins they also could not tell me if climate should be on the Apple Watch or not since it is on the Apple iPhone. So hoping a rep for Toyota will see this and address it. Bring it back if it’s gone or tell me it’s no longer available. Either way the Toyota app is perfect for the Prime RAV4 model. The car is so great that is why I came back to it yet again. Toyota is known for its reliability and all the issues I had with my 2021 were all addressed in the 2023 model and continued into 2024. I should note both iPhone and Apple Watches are this years models. iPhone 15 pro max and ultra watch and series 9. Thanks.

As a long-term user, I genuinely admire the convenience and connectivity offered by the Toyota app. The straightforward interface has made my driving experience substantially easier and I appreciate the progressive updates. However, I write this review today with a particular feature request based on a personal experience. Recently, my car was stolen, and in a stroke of luck, I had taken a screenshot of the first location it was parked at. This piece of information significantly aided the recovery of my vehicle. This experience has made me realize the potential value of having access to a history of parked locations within the app. The current functionality, which only shows the last parked location, is helpful but could be vastly improved. Should a vehicle be stolen, thieves often park the vehicle temporarily and then dispose of the GPS to mislead owners. A feature that keeps a history of parked locations would be an effective countermeasure in such scenarios. I understand that maintaining a balance between simplicity and feature-richness is a challenge. However, I believe that incorporating a historical record of parked locations could significantly increase the app’s utility, making our Toyota vehicles even more secure. I hope you will consider my suggestion, which comes from personal experience and the hope of making the Toyota app better for all users. I look forward to future updates and the continued evolution of the Toyota app. Thank you for your attention to this matter.

Not sure why there are so many negative reviews. I had no trouble. Connected to my vehicle easily and app works great! Got a notification while I was in a store that I forgot to lock the car. Opened app and locked it. Perfect. ☺️👍🏻

I don’t live in a region where electricity prices fluctuate based off of the time of day so a schedule for charging is not advantageous for me. Sometimes I just want my car to charge when I plug it in. Previously, I could activate the charge now feature anytime I was plugged in. Now my only option is to catch it before a door is opened or plug the car in multiple times to make it charge now.

I should be able to preheat my car to the level I want.

If you haven’t the latest update from Apple the app becomes unusable, no reversion to last update duh….

I have ios15.8 so I can’t update so the app on my ipad is no longer accessible. Absurd.

Why why why why why do a dumb move like this iOS 16 well I guess I’ll cancel my account…starting to wonder if i did a bad decision by buying a TOYOTA 👎👎👎👎👎there’s my 5 stars

Very helpful app. So amazing. Love it

Agree with everyone. Just greedy & insult to buyers to charge $10/m for this when I’ve just paid $60K. Functionality is adequate but lock/unlock very slow. Getting after-market TPMS to work in app massive headache.

تعبوني. بالمواعيد.

I like the app - it’s a bit slow to connect but I understand that it’s got to connect to Toyota and then my car so reception is a factor. However the one thing I wish it would do is allow me to start preconditioning remotely so eg in winter I can have it ready to go and not have to go outside, start the car, start preconditioning then go inside to let it do it. (2026 bZ XLE AWD)

The app has been nice just to check certain things and vehicle health but kinda pointless otherwise. The amount of time you have to press and hold the lock/unlock and start button is absurd. It’s at least 15 seconds. On top of that, anytime I try to use the remote start button it has failed. The first time it failed it didn’t tell me it failed but told me to check the backseat, I obviously did but no children were present and all the doors were shut still. The second time I used it the app alerted me that the car was now started and will shut off in 10 minutes. I turn to go put my shopping cart away (one spot away from me) and when I got back to the car it was off (it had only been maybe 60 seconds since the app said it was on). So I sit in the vehicle, keys in hand, and try to start my car. The ODO section of the car says “press foot on brakes and have key fob close” and the vehicle did not start. I obviously know how to start a car, so my foot was pressed and my fav was close. So I try again, same message on the ODO screen and no start. I try again, same thing. So I get out. Lock my car. Unlock my car. Get in, press start and the car starts. But why is the app saying my car is started when it’s not, then confusing the actual vehicle system so much that it doesn’t even allow it to physically star when I manually start it. Huge problem.

This app is way overpriced in my opinion. Toyotas are delivered with incredibly weak transponders which limit your range to the point where you may as well just walk to the car and start it by hand. Rather than improve the key tech they offer a pay app. The app will start your car and allow you lock or unlock your doors (most toyotas do not have lock on exit as an option). The app will let you know that you forgot to roll up a window or lock the doors. Rather than offer a common “lock on exit” function most other cars have, toyota offers a pay app. How about offering upgrades to the car and transponders? I would gladly pay 80 bucks to have my doors lock automatically when I walk away, and to be able to remote start from more than 10 meters. My office window is about 20 meters from where I park and the transponder fails to work at that distance. It’s ridiculous that you pay such a premium to have a reliable vehicle, and the solution to the cut corners attitudes are pay apps. How about just selling cars that function as advertised? I already had the dealership force an ATT plan on me to get hotspot functionality from the entertainment system. I already have hotspot on my phone and I don’t need that in my car. I don’t want to need my phone to open and start my car. This app should be offered for free as a consolation for the ineptitude of the vehicle designers to deliver the functionality you expect as part of the deal.

I got my truck stolen overnight and there’s a subscription option on here for just that called Safety Connect that would be able to track the vehicle if it was stationary for 30 minutes. I had done all the necessary steps such as filing a police report, getting the app and subscription in order to use this service and then notifying the center of the situation. Upon all of this the center replied that they would need to verify the police report that I had provided and I had provided not only the officer in charge of the report’s phone number, but also the department being Houston so that they could call either or to verify and get on with this very time sensitive process believing that it would be handled. I then reached out to the officer several hours later to find that he was never contacted by them and there had been no calls in attempting to do so. Much to my frustration there was no contact on my side of this issue from Toyota’s Safety Connect regarding the issue and when contacted and connected with the officer on a three way call continued to disregard my plea for help and argued until the very last minute and finally caved in to just calling the Houston station to verify the case was in fact existing. Hours wasted on what should’ve been simple and could’ve been easily communicated to me and fixed are the result of this review. This service is too much of a challenge to actually do anything with if you have any issues such as mine.

I purchased a 2025 Camry xle hybrid and in the first week the battery needed replaced and the computer system head screen had to be replaced because it was defective an almost since day one the screen goes black while driving down the road and acts like I just started the car I owned a 2021 Avalon hybrid and a 2022 Camry le and I never had the problems that I have had with this car if this is the direction Toyota is headed I will never purchase another Toyota vehicle again and I was starting to think about up grading to a Lexus next time I purchase a new car but not if Toyota can’t even fix the problems with a new Toyota Camry I’m starting to think I would be better off to steer clear of all Toyota products if they can’t fix the problems with a brand new car my first Toyota was a 1982 starlet it impressed me so much that I eventually purchased a 2012 Corolla then a few years later a new 2016 Corolla s and I was very happy and i would brag about how high the quality of Toyota was but after all of the problems i have had with this new Camry I would tell my friends not to buy a Toyota unless it is 2022 or older I don’t know what Toyota did but they are destroying the image of the Toyota brand an they maybe taking the Lexus brand down with it I know several people who were planning to purchase a new Toyota and now they are rethinking it because of all of the problems with the new Toyotas I really wish that Toyota would make this right very unsatisfied life long Toyota customer

I thought toyota was the best cars ever existed and guys believe me it’s all lie don’t let how much they sold get u twisted all so i wish i had different brand of car i invested all i had on my toyota camry base on most my family ppl talk good about the relationship that the dealers offer so i have 2019 camry xse beautiful car i made sure im on time for all my maintenance till the car reach 85k miles the i had engine light i drove the car to the dealer they said you whole transmission is gone so i was like how i just changed the transmission oil on the car was on 65,000 mile anyway long story short I felt like the problem wasn’t me or the way I drive because the car was still brand new and still brand new and just just a transmission on bed out of nowhere so I feel like that’s something has to do with toyota to pay on being loyal to customer they treating me like if they broke and they can’t help anything so I’m disappointed on how the car went bad and still young also disappointed of the loyalty from toyota last thing they wanna offer they only offered me 30% of the cost of the price which is the original price is around 9k and i let your guys imagine what im going through i will have my story in every page every social media if i can in the news i will pls share my story by different car by the car you like because at the end of the day no one is loyal to u so never trust toyota it’s the same as the rest of brands

In my honest opinion this app can only get a 1 star because that is the lowest. My reason for this is based on 2 primary reasons. First, the whole idea of this app is bad because Toyota is trying to make recurring money off customers and features that other automakers just give their customers on their key remote (remote start). The fact that my Tacoma doesn’t have a remote start on the key fob, at $46k is, quite unacceptable as this was intentional to get you to subscribe and pay monthly to access that. I don’t want to buy features every single month - awful customer experience! Sure, there could be some advantages to be argued which leads me to my second reason for the 1 star review. Practical functionality: Toyota highlights the use of the app for via Apple Watch, which looks great. However, the watch functionality is virtually useless because it forces you to get your phone and unlock it and open the app and try the command from there. THIS RENDERS THE WHOLE SMART WATCH FUNCTIONALITY USELESS. I have tested this repeatedly and it seems that unless I have opened my app on my phone within only the previous couple of hours, the watch commands will not work. Again this is so frustrating and literally ruins the practical real world functionality of the this. I hope this gets ready my folks in development.

This app has promise but one problem that ruins the whole thing is that every time I go to use the app (ie when it tells me the car is unlocked and I need to open the app to lock it) it requires me to log back in. Every time I go to log in, it requires extra steps that an exceedingly long time. This time, it required me to change my password. Then moments later, after confirming my account and coming up with a new password, before I could log in, I had to verify my account a second time. I get security is important, but the iPhone is already pretty secure. There shouldn't be so many steps required to log in to an app that is supposed to make my life easier. A while back, I had to get into my car but had left my keys inside my office. I also had to use the restroom, so I was in a hurry. No worries, I had my phone... I tried and tried and it wouldn't let me in. I nearly wet my pants I had to pee so bad, but it wouldn't let me in so I had to run back into the building to use the restroom and then find my actual keys. The app is a great concept, but loses its benefits once actually put into practice. The ironic thing is that even if I'm not logged into the app, it still won't let me leave my "key" (phone) in the car!

Just got a Grand Highlander and at first I was impressed. Nice app, can unlock my car from it and start the engine, etc. Within a few days problems began. The app bothers you to connect to the car every time you start the car. You think, do I have to? If I don't, can I still use CarPlay? Bluetooth? Can't tell. It failed 5-6 times to download the digital key. Does not instill confidence since it's *the car key* and has to work all the time. Once it's successful, to start the car, you need an internet connection and their remote connect service. So how does it work when signal's low or there's network trouble? It doesn't. So it's not worth much. The wifi trial bothers you *every time you open the app* to sign up. Annoyed by it, and want to cancel? The app just kicks you out to AT&T's website which only prompts you to sign up for an account. Most egregious, on 6-7 occasions now, the app has completely crashed in the worst way possible by entering a state where the screen flickers endlessly, and I have to *force reboot the phone* to recover. That's right -- I can't switch apps or force kill the app. And this is a modern iPhone 14 Pro. Embarrassing for Toyota. The app's obviously designed for upsell and not much else. How they release it with a straight face, I don't know.

The previous version of the app was very useful and generally organized well. The latest update completely revised the interface and it is awful. Very difficult to use, links and words mushed together and generally unintuitive to use. The revised app places priority on unimportant and rarely used functionality like insurance policy's or scheduling a service visit. These are in your face but the important links like current vehicle location, tire pressure, sunroof and window status, mileage, remote start, door locking etc are very hard or even impossible to find. No excuse for this. I was planning on keeping and paying for the Toyota remote services subscription once my trial expired but not anymore. Toyota cut your losses and please go back to the previous version! Go back to the previous version! Go back to the previous version. Go back to the previous version. Go back to the previous version. I cant say it enough! And yes i left feedback through the app too! 8/1/23 update. The app is now fully functional again but wish it didn't have advertising in my face. Not only do i pay for the yearly service but the advertisement banner gets in the way of the app controls

The only good two good things about this app is that it gives you the vehicles VIN and facilitates syncing the vehicle with CarPlay. The alerts are turned on, but the app seems to need to be running in the background. Left the passenger window down accidentally no alerts. I checked to see if the alerts were turned on and they were. The app has to be open to use Siri voice commands and it’s buggy when it decides to work. Would love to be able to unlock the vehicle from my Apple Watch; however, the app is on my watch, but the feature is unavailable when I attempt to use it. The time and effort trying to troubleshoot the app is not worth it when I can simply reach in my pocket and press a button on the key fob. The app does show the doors unlocked, windows open, mileage and gas tank levels, but I expect these features to disappear once the one year trial subscription expires. I have a vehicle from another manufacturer that has an app that controls the vehicle in a similar manner. The subscription is just too expensive for the novelty of the features with the Toyota app. For the exorbitant amount of money you pay for a new vehicle this app feature should be included without a subscription.

This app has been terrible for my 23 R4P. First, They charge an obscene $15mo when other manufacturers offer remote connection without a fee. Then, the app features are horribly arranged and many don’t even work. Toyota came up with an update late last year and it got worse. Remote start control added heated seats and steering wheel, but neither work. Then, when you remote start the heat pump, a wheel spins and you have no way to tell if it’s started. The old version at least gave a 20 minute countdown so you knew it started and could see time left. The remote charging never worked and had to fo all the charge settings in the car for them to work. The information updates often take forever to update, and I have a new gen apple phone with a really good cell connection. My remote Ford Mustang (free) connection works flawlessly. I have always bought Toyotas for their reliability, but they have really dropped the ball on the technology side, and this app is the worst. I just cancelled the useless remote service ($15/mo after first year) and just use the fob to remote start the heat pump. And oh, by the way the ice motor won’t start when it’s below 17F and the heat pump won’t come on. So below 17F you have no remote heat start capability. Sad Toyota. Too bad they don’t have a zero star rating.

I want to like this app. Being able to remotely start by phone should be amazing. It’s not. You must sign in every 12 hours for security reasons. That’s fine. But FaceID does NOT work. You must select how to sign in: email and password, AppleID, Google, or Facebook. Then wait for the next screen to load. If you use email/password, you type your password and submit. Wait for the next screen to load. Type your password and submit. Wait for it to verify and then you are able to use the app. Think AppleID is faster? Think again! Screen 1, select AppleID. Screen 2, click ok when it says Toyota wants to use AppleID to log in, wait for FaceId to kick in, then verify you with Apple, then Toyota. But wait, you say! There’s a FaceID button on the very first screen! Yeah, it says you must sign in before you can use FaceID. FaceID is turned on in the app, but you must manually sign in first. I’m unsure how on earth FaceID is supposed to help if it cannot be used! Oh and think you can teach Siri how to remotely start or lock your vehicle? Half the time Siri says you must sign in first before you can use voice command. Hope you’re not in a hurry! This app only works about half the time. And if you accidentally forget to lock the car before trying to use the remote start feature, all you get is an error message. You would think it would know to go ahead and lock it before remotely starting the vehicle, but it doesn’t. I cannot believe I am paying for this app after buying a $50,000 truck! It’s bad enough that you cannot change how long the remote start runs before it automatically shuts off, but to have to pay to use it in the first place is ridiculous. Maybe if it worked properly and quickly I wouldn’t be so annoyed but it doesn’t and I am!

The most recent update to the Toyota app has been extremely disappointing. The requirement to now set a passcode on my phone in order to use remote start my car feels unnecessary and frustrating. I have never used a passcode on my phone, and I don’t understand why this is now required. Starting the car through the app does not allow someone to drive away without the keys, so the safety rationale behind this change is unclear. On top of that, when I attempted to verify information about Toyota Connected Services pricing—especially since I pay $180 annually while new customers appear to receive the same service at a lower cost—the app repeatedly froze. I spent over three hours troubleshooting, including deleting and reinstalling the app, only to encounter the same issue. This is unacceptable for a service I rely on. Toyota needs to address both the technical bugs and the inequitable pricing structure. Requiring a phone passcode to use remote start wastes time and adds unnecessary inconvenience. Overcharging loyal customers compared to new buyers only adds to the frustration. To make matters worse, competitors such as Ford offer similar connected services at no cost, which makes me question my long-term loyalty to Toyota.

This is by far one of the worst apps I have ever used. Multiple times a day when I try to use the app it registers the hatch being open and the doors being unlocked even though the hatch hasn’t been used, and the doors were locked manually with the key fob because they couldn’t be locked with the remote start since it registers the hatch is open, even though it is not. Today I attempted several times to start my car through the app. It did not register the vehicle started even though the vehicle had been started by the app. So my car is running, but the app is stating that the vehicle is off I stated above I started the car with the app. I’ve reached out with feedback several times multiple times every day this month every time I’m having issues with the app I’ve left my phone number and my email address. I have not heard back from anyone. The customer service has been absolutely atrocious. It also doesn’t help that I’ve had nonstop issues with my Toyota since buying it off the law in 2023 with 9 miles on. I do not recommend this app and I do not recommend Toyota. I’ve owned three of them and they have gone downhill. The customer service is not there nor is the reliability of the vehicle.

Had a 2024 Camry SE. which didn’t have the radio for remote control. So that was a downgrade especially switching from Hyundai limited. Which let me heat my seats and which seats before I got in the car. Now I have a 2024 BZ4X love the car but the app here is still falling short. Able to adjust climate but only will stay on for 20 minutes and if I happen to run behind. I can’t start the remote start again. Also the charging section leaves a lot to be desired. Too much of the stuff about earning leafs and buttons to sign up for Evgo or adding payment. Even once complete still stay on that page. No info on how much Kw are being pulled or driving history or even accurate charge history. No way to adjust charge level if I leave the vehicle at an airport charger or even at home. No way to stop charge via app. Hearing news on updates for this after the new release on the new model. And a possible over the air update of some charge enhancements. Hoping for more. But might have to buy a third party OBM module. Otherwise yes the app does lock/unlock and sometimes the sending address to car works.

The updated version of the app is a waste of time and space. The home screen that I have does not match the home screen in the tutorial or what is shown here on the App Store. The only thing I can see is my tire pressure is OK and my engine is OK-it also looks like I need to schedule maintenance and gives the impression of being overdue when that is not the case. There’s nothing anywhere in this app that shows me if my doors are locked, if the hatch is open, if the engine is running. I feel like these are all things that showed up in the previous version. I don’t look at it regularly because I really don’t have a need to, however tonight, my daughter accidentally locked the key in the car (how is that even possible??) I remember the dealer saying we could unlock it remotely using the app. Nope! There’s nothing even showing that the car is locked let alone an option to unlock. Aside from all that, I set up the app on my phone initially because I picked up the car from the dealer. My husband download it and tried to create an account. Nope. So then he tried to login using my credentials. Nope. Apparently you can only have it on one device so if your significant other wants to be involved, you’re out of luck.

I have always enjoyed Toyota’s products. But this app is borderline trash. The latest update straight up broke the feature to schedule appointments directly. That was one of the best functions provided. Plus it will randomly log me out of the app upon closing it without allowing for FACE ID to quickly log me back in. This is cumbersome when I am short on time and need to make sure I have locked my car after walking far away or I need to start it to cool off the inside and leather seats on a hot day. It pains to to include the subscription plan for remote start has also been crappy. First off the prices are a bit high up there for a simple remote start function when the software doesn’t even work half the time. It ruins my experience when I remote start the car during hot or cold days only to come to a car that didn’t turn on or it was on and then shuts off right when I unlock the door. It is very counter intuitive. Not to mention, three subscriptions instead of just one? It give the feeling that Toyota is shifting toward a heavy business oriented approach rather than the quality of service provided to the customers.

After latest update the “strive for perfection” is still questionable. Air recirculation feature on the remote start is gone. Even if it is left on when the vehicle is turned off, it will not auto turn back on using remote connect or not. Living in Texas we only have 2 seasons, hot and not as hot so the ability to use air recirculation has effectively been deactivated for me through the app. Siri constantly has issues with the voice command to remote start or any other action constantly saying there’s been some sort of problem with the app. if I turn the phone off and turn it back on, I might get one or two chances of using voice command to remote start the vehicle then after that, there’s some sort of app issue that will prevent the voice command from working until I restart the phone again. The 10 minute timer doesn’t seem to work all the time showing how long the remote start will keep engine running. Custom climate settings like air direction don’t seem to save. Temp still seems to work so I guess it’s not a total failure but do these updates ever get tested before release? I mean come on ppl.

First, it can’t do all that much. It can lock/unlock doors and remote start. *If* I set a charging schedule in the car then it will allow me to turn that schedule off from the app but I can’t turn the schedule back on from the app or edit it so if I decide I want to change the charging schedule I need to go sit in the car, turn it on and use the dashboard menu to do it. Second, it’s really hit or miss as to whether it does the the few things it is able to do. Sometimes the app succeeds in locking the doors, other times it times out. How far away from the car I am doesn’t seem to matter. I haven’t tried the remote start yet but what I’d prefer is some way to control the climate prep from the app, which is not offered as a feature so yeah, I could turn the remote start on if it worked but unless I’d set the heat/cool the night before I’d still have to go out to the car to set the temp so what’s the point? I bought this car 3 months ago so I’m assuming the app comes as a trial period, I would certainly never pay extra money for this app though. It’s really not worth anything. Wish it worked better and had more useful features.

Toyota is 15 years behind in Technology in this vehicle. Someone designed the favorites backwards. When you try to find the channel you have to keep scanning. It does not give you the channel number you are looking for. When you add to favorites it puts them in from the last one you entered. Why 2 screens side by side for the Suriusxm in favorites. Are they trying to get you in a car crash so you buy a new vehicle with them? How do you black out the screen when driving so you are not distracted by adds that ads pop up for streaming services? The rear door is dangerous. It does not stop if someone is in the way. No motion detectors. How many kids and pets will die if they are unaware of this feature? I notified the Toyota Dealership in Brooklyn Center but no response. Also, the place where the gas gauge and speed you are going is very distracting. The speed you are going is not digital so you don’t know the exact speed you are going and all the features like the backup lights and side mirrors show a car is on your side is all slapped on that panel with everything that is on. What happened to Toyota. Someone designed this vehicle with one eye open and one eye closed.

I’m trying to figure out how this app has such good reviews. To start, the remote connection can only be assigned to one person at a time. This is pretty inconvenient. Would be nice to have my wife and daughter able to have access without me having to go to the app and assign them every time. We use the remote start a lot because we live in Montana. For some reason, the remote start feature requires that the doors be locked. In order to lock the doors remotely you cannot leave the key fob inside the vehicle. We are accustomed to leaving our fob in the vehicle when we are at home and work because it’s safe. Now we have to remember to take out the fob or we can’t remote start. If you forget, then you have to go to the vehicle to retrieve the fob in order to lock it, in order to remote start it, at which point you may as well just start it manually since you are already out in the cold. The app itself is slow to connect and if you navigate away from it while the vehicle is started then it continually prompts you to “allow” or “deny” access about every 20 seconds. Very annoying. The temperature setting for the heat inside can be adjusted from the app but only for the NEXT time you start the car. Huh? Why would I want to adjust it for the next time? I’d like to turn the heat up for this time. What sense does that make? I guess I’m just used to the Tesla app which is sooo much better than Toyota Connect. Some of these things might seem trivial, but we use them multiple times every day so it has a huge impact on our satisfaction. So much so that it’s causing us to reconsider our plan to buy two more new Toyotas this year. Not impressed with this app at all. Tesla has Toyota beat in every way when it comes to remote access. Disappointing as I like Toyotas.

First, let’s start off with the good, nice app layout, gives you a good view of your car status actually started off a bit like the Tesla App (2025 LC250). However, that that’s where the good ends, the opposite total junk because it logs out all the time and requires you to figure out what your password is so your options are either have a really weak password you can remember or don’t use the app. The app doesn’t seem to like secondary Security like facial recognition. It will log you out automatically daily. Again, defeating the purpose of having an app in the first place. Here’s where I get to something really scary. Just last weekend I went on a remote hike, car locked itself just fine when I left it, however, when I came back the app could not find a cell signal… Because honestly, there wasn’t one. I was locked out of my car in the middle of nowhere, thankfully, in my case, an offloading group came by with a satellite phone that I could hotspot my phone off of and unlock my truck. So scary and so pointless. The app should be updated or removed until this is fixed.

I love my new Tundra and I hate, hate, hate this app. It took 40 minutes of customer support to get it working and connected. Once I got connected I came to understand that my new $65,000 truck has features that I paid for that will only work for a year until I’m forced to choose to give up or pay a yearly subscription fee. I can’t believe it! I resent this so much that I’m beginning to wish I hadn’t bought from Toyota. Also, the “big brother” aspects of this app are positively scary. So far I’m seeing this app is slow, buggy and incredibly invasive. I plan do revoke all permissions I gave and delete the app. The features like remote start aren’t that important or worth the hassle. Oh, and get this, the remote start works but shuts off as soon as you open the door. How stupid is that!? My salesman tells me it’s a security feature so that no one steals the truck after it’s started. Well my F150 and Lincoln Continental manage to solve this. You can’t open the door of the running vehicle without the key fob. Problem solved! I really enjoy my new truck but this app is a huge disappointment and has greatly reduced my new purchase experience.

I’ve had my Tacoma since new in ‘21. The trial went very well for the remote features so I decided to pay for the services. WHAT A MISTAKE! it’s quick to tell me that I left it unlocked but by the time the APP decides to work, I could’ve walked outside and used the keys!! I have times when I want to make sure everything is ok but it’s still reading yesterday’s status and won’t refresh even when restarting my phone! The app for the Apple Watch and Alexa is even worse! I have to unlock my phone and sometimes open the app just to start my truck!! At that point, just use the Darn phone APP!! The only useful thing about the APP is that it starts the truck. I have to wait a few minutes for it to kick in but that’s all it’s good for! I also pay for the SOS feature and I hope I never have to use it because I’m sure AAA would get to me before the SOS sends a notification! I had an aftermarket remote starter put on my wife’s ‘21 RAV4 with the phone APP and it works flawlessly and much much cheaper!! I will be changing over this year! Sorry Toyota, I love your cars but you need to keep up with the times! You can’t sell 2024s with 2015 technology!

Was working OK until recent iPhone iOS update. Now all the get on the app is my VIN and the latest service info. Why is this app so hard to fix??? Hey! Here’s the latest: I just learned if you’re having issues with the Toyota App that comes with the purchase of a Prius, you MUST continue to subscribe to Safety Connect ($80+ a year!) after the first “complementary” year if you want features like tire pressure, fuel guage, mileage, etc to continue showing on your app! The App Store doesn’t tell you this; the books and pamphlets don’t tell you this; the dealership doesn’t tell you this; the service tech doesn’t tell you this. Even the app itself doesn’t tell you this when it fails to display what you expected to see. I only by happenstance found out by calling and talking for a while with a lady at the Toyota support line for multimedia services. I’m writing all this to help all you other Toyota owners that have been frustrated by this app. Now you know: the app is merely a way for a huge corporation like Toyota to make a few more bucks off an unsuspecting public. Is this the best way to promote brand loyalty?? Caveat emptor!

While so far the app is nice (only had the new vehicle less than a week) one thing is annoying to set separate user profiles on the vehicle you have to create a sign in on the app, while that isnt a big issue, once you have your own sign in only the original profile has access to the remote features on the vehicle. While the primary account can share the remote with the other profile it locks the primary out of using the remote unless they take the access away from the second user. It is frustrating. We have decided to just share the sign in for the app for now to share the remote start etc, but makes it a waste to have forced us to create the other account to set up a user profile on the car. We switched from a Hyundai and the app for that one also had the option for different climate presets when doing remote start. It seem you can preset climate for remote start in this app but it only has one setting, so you have to go in and adjust it each time, which is annoying because where im at it can be freezing in the morning so remote start might need heat etc, but by noon it might be blazing hot and the vehicle has turned into a solar oven so need the cool. In the Hyundai could open up to remote start and just tap one of 4-5 preset options, dont have that and have to manually adjust each time you want a different setting then change it back again when weather shifts. Please fix! Allowing 2 users to both have remote access etc would be great. Add multiple preset remote start option that you can customize!

Got my 2024 Prius this February what I’ve noticed and issues you Toyota app techs need fix. 1) weather I’m in my car or leave my car on or off, come back my car CarPlay will disconnect out blue while I’m in the car when it’s on. When I do food deliveries after coming in my car either when car off or on I’d love if the app just connect automatically without me needing to manually go into Bluetooth settings just for it to connect it or reconnect it, even something’s I’ll notice it won’t connect to my iPhone 14 new phone got few days ago so I know it’s not the phone. 2) I’ve noticed that since it’s getting 100 degrees where I live so need to turn the car on before hand to get the AC started cool when I enter at 60 degrees but if I manually set the temperature any degrees move 60 degrees the night before it will not change the degrees so the air is pumping out warm or hot air into the car… 3) the app constantly asking me permission to connect from the app from my phone, this should be one time allow ask permission replacement instead, if the device not the main primary device for the car we shouldn’t need to be constantly have permission press the allow or ignore prompt when turn on the car and turning off just gets annoying and old. These are all problems I’ve noticed weather I have old iPhone XS or new phone after two new updates from the app nothing change yet. Please guys help fix these quality improvements down the road would be great (:!

App and car today almost merge - thanks to so many app enabled features on the phone and car. Toyota is missing this opportunity completely. I hope the excess take notice of how buggy and sometimes dangerous the app can be. The mobile key for one is a maybe feature - works when it wants to . Imagine going somewhere only using your mobile as a key and the car decides not to open !!! The activate charging for prius 2024 which I have is again buggy. Electric miles on car and % differ on car and mobile app?! At times car won’t start if you are inside the car ..touch key to start button - are you joking?! Had to lock and uber home Many more such simple bugs which make it it an “information” app not a “functional” app. Peaky connect prompt every time you start the car - won’t go away and no resolution insight - so Toyota Exec’s wear blind man glasses when testing? Eg specialized bikes and Garmin even in planes have a fantastic feature where they can modify dash Ui features and even safety using the app… Tesla is also an ok benchmark - though everything on the touch screen is a no go for me The long review is to get the attention of users to the issues but more importantly for the mgmt team at Toyota to fix it. If you can’t please get in touch I will do it for you 😃 If it’s the same Entune team developing this - my honest reco is to fire the whole team and build a new one - sorry for being indirect .. but 2 decades of poor output should be enough for Toyota

While I know subscription based services is all the rage with video games, movie streaming platforms, and music platforms, but for remote start on a vehicle? A pregnant woman could really use the remote start to warm up the car to drop her oldest child off at school without having to risk slipping on ice. The same can be said for the elderly when they leave their house to grab breakfast with a friend at their local diner. I know “back in my day you had to walk out and do it yourself”, but we are now past the days of walking up hill both ways in the snow. We have come so far with technology that it opens up so many doors. The dissatisfaction with this app (and Toyota) stems from my pregnant wife no longer being able to press a button to defrost the car without paying a globally known car manufacturer an $8.00 monthly subscription fee to do it from inside the house. Toyota, my request is that remote start alone be a free service for the sake of making life easier on its customers. Until then it looks like I will be “walking up hill both ways in the snow” to warm up the car for my pregnant wife.

Not sure why it is that Toyota knows how to make some of the best and most reliable cars in the world, but can’t somehow do the same from their software division, for which they are known to make some of the worst softwares, car and phone app, in comparison to other manufacturers. I have a 2026 BZ, My Toyota app now can’t even display my car battery level or mile estimates correctly as it all just shows -1 for all values, and even when it was working, the sync and refresh has always been slow or inconsistent. When I tired to use app to schedule first 5k maintenance, it doesn’t show it as available therefore I can’t schedule via app and still had to call. Assistance driving? Don’t bother as it is dangerous as would try to pull you off the road when you come across off ramps with a quick jerk and you need to quickly correct back. When OTA update to fix this dangerous software that otherwise should always be turned off for safety reasons? Please Toyota, hire some actual competent developers and project managers so to stop ruining your otherwise “great build quality and reliable” reputation.

TOYOTA SHOULD BE EMBARRASSED TO PUT THEIR NAME ON THIS APP AND THEY SHOULD BE ASHAMED FOR CHARGING FOR THINGS THAT SHOULD BE PART OF THE VEHICLE WE PAID SUCH A HIGH PRICE FOR! We have always only bought Toyotas because they have been reliable and worth the higher price we pay for them. On January 10, 2024 we bought a 2024 Rav4 Hybrid XLE. We asked if it had navigation and remote start. Dealer said yes. NAVIGATION: After purchasing (paying cash yet!) for the vehicle & bringing it home we find that IT doesn't have navigation. Navigation is supplied by our phones. REMOTE START: The main purpose of a vehicle having remote start is so one does not have to go outside in cold weather to start the vehicle and so that the vehicle is warm inside before one gets into it. Unfortunately, Toyota does not seem to realize this. Or perhaps the 'remote start feature' they (want to bundle with some other thing & charge $15 a month for) is their idea of a cute little burst of humor their employees or management (or both) decided to play as a surprise trick on their unsuspecting, loyal customers. Either way, it is not amusing to us. WARRANTEES: Additionally Toyota now sells the warrantees on new cars that should be included with the purchase of the vehicles. Additionally THIS HORRIBLE, WASTE-OF-TIME APP is way more useless trouble than it is worth! Our new Rav4 is only 3 weeks old & has less than three hundred miles on it. However, I'm so disappointed in Toyota for not having a working, standard feature remote start for the add-on pkg we bought, and for charging for a subscription for all it's other 'connected' things, and for this awful app, that we are sadly willing to take a loss on a trade to some other brand of vehicle. We are SO disappointed in Toyota!

Let me start with this. It is absurd that I paid as much as I did for a Prius Prime Limited which is supposed to have the top technology and it doesn’t even do the bare minimum. Why can I not unlock my car through the app? Why don’t I have the sharing feature? What’s the point in buying the highest trim for the most mediocre technology I’ve ever seen from a 2022 car? I also cannot even set up a charge schedule through the app. I called and asked and they said “well you should be able to, just uninstall and reinstall the app” but despite having done that twice all I get is a graphic that reads “set the timer schedules in your vehicle” that I can’t click on at all and doesn’t engage. The only two things that supposedly work for my car is the remote start and climate control, and those only work once in a blue moon. Toyota got to the top 10 years ago and it seems they’ve decided they’re going to make zero progress in their interior technology since then. Glad my Rivian will start building within the year. Toyota has fallen far and seems to have no interest in pulling their chute.

I’ve been a loyal Toyota owner for years, and the Toyota App used to be a valuable tool in managing my vehicle. However, I’m extremely disappointed with the recent decision to remove the connected app features. This change has rendered the app nearly useless for me. Previously, I could check tire pressure, and even locate my vehicle if I forgot where I parked. These features were incredibly convenient and made my ownership experience much more enjoyable. Now, with these functionalities gone, I find myself questioning the purpose of the app altogether. While the interface remains user-friendly and the basic information about my vehicle is still accessible, it pales in comparison to what it used to offer. The loss of these key features has left a significant gap in the usefulness of the Toyota App. It feels like a step backwards in terms of technological convenience. I sincerely hope that Toyota reconsiders this decision and brings back the connected app features. Until then, I find it hard to recommend this app to fellow Toyota owners who, like me, relied on its convenience in their day-to-day lives.

I only have this app for remote start in the winter. I was not told it was required when I bought my pickup, nor was I told I had to pay for remote start. It is glitchy at best. Sometimes it works. Sometimes it doesn’t work. I frequently get notifications that my pickup is unlocked but won’t let me lock it. I physically check the vehicle and it is in fact locked, only to see that the notification date/time was from another day but delivered the notification today. Make sure, if you get notifications, to check that they are recent/current. If internet is slow (wifi or data) it just states it is too slow to log into the app, even though the internet is still fast enough to stream videos. Extraordinary how awful the app is for a paid service. Had I known about the paid subscription service for remote start I would not have purchased the vehicle. It is a major factor in my decision to get rid of my toyota. Getting a vehicle where I don’t have to pay monthly for remote start that doesn’t even work half the time.

Although the Toyota Entune app was not flawless, I was able to use it. However, I guess Toyota made some changes so the Entune app would no longer connect to my Prius, presumably to “encourage” people to switch over to their newer Toyota app after all the annoying little popup messages urging us to do so. Well I reluctantly downloaded this newer Toyota app and entered all of my info to create an account, but the app refused to allow me to add my 2016 Prius! I tried scanning the VIN number, scanning the barcode, and even typing in the VIN manually, but the app kept showing a message asking me to confirm that I had entered the VIN correctly. Finally I phoned Toyota Customer Support for help, only to be told that I would need to provide proof that I own the car!! I bought it new from a Toyota dealer in 2016 and have been getting it serviced at a Toyota dealership for all recommended periodic maintenance ever since, so they must have it in their records! I finally decided that whatever benefits might be offered by the app were not worth my going to any more trouble. I have deleted this app because I am DONE.

I don’t know why this app is so bad. It takes forever to load. And everytime—every. Single. Time. I get into my car it pops up and interupts whatever I am doing and asks to communicate with me car. Why does that happen EVERYTIME??? It clearly tells me my car is unlocked. And I go to it and it is locked. In the freezing cold mornings I try to use the remote start and 9/10 times it says “sorry, it’s taking longer than usual to connect.” The car is in my driveway. I just learned that you can hit you lock button on the fob 3 times (holding it down on the 3rd try) and it will state the car. Why am I paying for an app???? Also, I don’t know who to complain to but apple play used to be so much better. Now when a text comes in—the car reads it but doesn’t mute the radio. So I can hear it. And then it’s already read so I can’t go back, turn the radio down and rehear it. The same thing happens when I compose a text. It doesn’t mute the radio so it picks up all this ambient noise. If anyone out there knows how to fix this I would be forever grateful. Thank you.

After spending 50k on a car, it is very frustrating that the auto industry as a whole is moving towards a subscription based model, whereby services on my car are locked behind a monthly paywall. After the free trial expires with Toyota specifically, the main screen in my car becomes an ad for their connected services every time the car is turned on. Come on Toyota. At least allow me to have the screen automatically go to CarPlay on a launch. I’m a Toyota person and have owned several over the years. They are excellent cars. I expect better. As far as the app.. it’s routinely glitchy. The buttons for lock, unlock and start sometimes blink and glitch on the screen and require a hard close of the app. The digital key, while good in a bind, is not as Toyota claims where you can walk up, open the car and start it with the phone in your pocket. Often it takes several tries of hitting the start button on my 24 Landcruiser. Maybe others have a different experience but this is mine. If remote start didn’t require a subscription, the app would be fine and I would accept it as it is, but when you’re paying monthly for a service, expectations are higher. Remote start without the subscription with the key fob… 3 press of the lock button is so hit and miss, I pay my monthly subscription fee for this and to not see the ad every time I drive. Love the car, hate the service. Do better Toyota.

After transitioning from the free trial to a paid subscription, my experience took a sharp downturn. Despite receiving a purchase confirmation, there was a lack of clear instructions. Attempting to connect via the app led to a frustrating wait for authentication, which never showed. After waiting for 5 minutes, then 30, I resorted to booking an in-person appointment with my Toyota dealership. Yet!! They were unable to assist me at all, offering instructions that proved no help. Following their advice, I contacted many recommended numbers, only to encounter people who were equally clueless about the situation. When I finally reached the Toyota Brand Engagement Center, exasperated and seeking a refund, instead, they constantly wasted my time explaining how I should have reached out so I can get “Authorization”. A subscription I purchased and yet I could not even get in unless I connect with someone else?? They even denied my refund request without explanation. It's disheartening to have invested so much time and effort into an app only to be met with such disappointment and lack of support.

App has a lot of great features that are awesome in theory but worse than useless in practice. Take the automatic car starter. It requires your doors be locked in order to work. Mind you, it could just be setup to lock the doors for you when you start your car, but no, some lawyer told Toyota to create more fiction here and make the feature take more time than walking outside and starring your car. It also regularly forgets your login and password as a security “feature” which in a world where we are constantly being told to make a new password, and every system requires a different length password that requires or does not allow special characters… good luck. The worst case scenario is having to reset your password at least 2x a week, a task that takes longer than actually walking outside and to start your car. Maybe a password manager would help? No, last pass and 1pass don’t record passwords created in apps very well so that’s not going to fix it. Yet another Garbage time is wasting app that adds a few thousand to your purchase price.

Digital key/keyless entry is essentially useless - you have to have the app actively open on your screen for it to work 90% of the time, IF it works that is. Climate controls are terrible. The car also has all kinds of annoying nanny "features" that make it one of the most frustrating cars of all time, and the app's "quirks" only exacerbate many of those issues. For example, the remote start option almost never works since it requires all kinds of weird thresholds to be met first and you cannot lock the car from the remote or app when it's running, so if you've got the AC or heat going, you have to turn the car off, lock it, then use the remote to turn on the climate controls, which themselves are very limited in functionality and have a time limit for no apparent reason. I'm sure my dogs will love being killed by the heat if I have to leave them in the car during the summer because the car unanimously decided it knew better than me when the AC should be turned off. I can't wait to get rid of this car! (BZ4X)

The prior app was working great - as long as it was open on my phone I could use the connected apps on my Highlander. With this update I have to manually go into the Toyota app, scroll down to select the app suite, which brings me to another page where I click a “connect” button. This happens every time I drive and occasionally I have to sign in again despite selecting “keep me signed in”. UPDATE: STILL GARBAGE. They have fixed the issue of not having to go through steps and manually connect anytime I re-open the app. HOWEVER- the sound through the iHeart radio app doesn’t work. The first time the app is installed and opened it works. But each time after the sound is so quiet through my car it’s not even audible until >35 (which would normally be way too loud). I tested it out just now, I re-installed the app and the sound worked just fine with audio coming through the car. I then closed the app, turned off my car, then reopened the app and turned on my car - back to no sound unless my volume is almost maxed out on my car.

No way I’d pay any money for this app. Has some neat features, but should be 100% included with the purchase of a new car. Why does it take so long to do anything? Definitely not worth using to actually lock/unlock car. Why can’t the Apple Watch app work independently of the phone app? Step 1: open Apple Watch app. “Please log into app on phone to use.” Huh? Step 2: pull out phone and open Toyota app. Step 3: use Apple Watch app. So dumb. You have to force close the app when you’re done using because it drains your battery so fast. Useless.

Super frustrated that you pay a lot of money to get a car starter installed that will have the ability to start with the app (selling. Feature for the company) and then after a year they make you pay $10 a month to be able to use it. Total crap that you pay for a car starter made by Toyota instead of a third party just to have the phone starting feature and then they start charging you monthly for it. I’ve already paid for the product so it’s just a money grab from the company to then have to pay monthly to even use it. Toyota is scamming people because I asked about a subscription at the dealership and they told me they don’t do that, even after I clarified never have to? And they said yup, we don’t do subscriptions. Lies. It’s all just lies to get your money.

I can’t reinstall the version 2.5.2. The Toyota app force the update and now my iPhone freeze and cannot recognise my old ios version

This app will keep signing you out so its annoying to access the remote start, which I’m paying for monthly…

This app is terrible and great…..WHEN IT WORKS!!!

So frustrating. I’ve had this app for 2 years. Just recently I’ve had to install and install multiple times. Here in Canada we need our remote start to work in the winter months. This is not the case. Please fix the bugs since most recent update.

Je n’ai pas ios 16 donc pas capable de télécharger la mise a jour et plus capable d’utiliser l’ancienne version qui me convenait parfaitement…. Comment on fait pour continuer mon ancienne version ??? Ketchup 139

I was just told that there is a new version of the App; however, that version is not supported on my phone. It does not give me the option to skip the update. So, even though I still have the version that works on iOS 15, I am blocked from using it. How irritating is that.

Can’t believe they will make us pay for that slow app… and i went and buy a 37000$ car but that is not enough to give you a free app that dont even work properly..

Each update keeps making this app worse. You can’t even tell if the car started or not anymore, the animation is now broken. Imagine paying monthly for this? Uninstalling as soon as my trial is up. What a joke, Toyota should be ashamed of this.

I find it really disappointing that the app is no longer functional due to the recent updates. It’s a shame because it used to work so well."

I have remote start feature and have subscription after trying 5 times it finally starts.it jeeps giving error stating remote command failed totally useless especially in winter when you need it most.

After the most recent update, the remote start often doesn’t work. It often times out. This should be resolved before I consider purchasing a subscription.

The latest version of the app released Dec 4 2025 completely ruined the remote climate start settings for my car. Not only am I no longer able to see how long the car is on before it turns off (20 min countdown), now it doesn’t start at all. I click “start” the bar fills in the app, and…nothing happens. I stood right by the car for 30 min trying to get it to work and nothing. Toyota, please double check and triple check these releases. The latest app is broken and should never have been pushed for release.

This application is frustrating to the point that I will be deleting it and going back to wired connection. Every time I start my car it asks me if it can connect to my car/phone. (It should be approved one time and done) not every time. Now, since the update the app does not stay logged in either. I have had to log into this app 4 times this morning. Unbelievable fail in technology.

The app always asks to connect to the vehicle despite being able to do so automatically. It takes up the screen and you can’t do anything unless you press ignore or accept. if you accept it takes you to the toyota app for no reason. connecting to carplay is the worst part about owning a toyota just because of this very annoying quirk.

Remote starter fails 95% of the time, despite my vehicle being parked right in my driveway, 15 feet away. No issues getting it to work for locking and unlocking the vehicle though.. odd, but very disappointing, and not worth paying the money for something that doesn’t work, unfortunately.

$10 a month for an app that doesn’t work half the time. Compared to all other manufacturers this app is the most expensive and least usable

Would be nice if could control temperature settings using the app

It does what it should but there are some major blindspots. 1. Wish you could schedule a remote start. Say for every weekday morning at 720. 2. Why can't the heated seats be turned on when remote starting? Do you know how cold those seats are when it's -40c outside.?3. Wish one had the option of making the remote start period longer. Like 15 or 20 min. Instead of 10 min.

My wife and I each drive a Toyota that uses the app. The way Toyota setup the app for us is on different accounts but now we cannot both have access to both vehicles. If you give guest access and then stop guest access you have to restart the setup process in the vehicle before it will work again. Unless the techs don’t know what they are doing it seems like Toyota doesn’t want you to own/share more than one Toyota.

This app would be much better if I didn’t have to login every single time to want to remote start my car, it has a “keep me signed in” option that is pretty much just for show as I’ve never gotten it to keep my signed in, it loses a lot of convenience if I constantly have keep logging in every time the app loads

Keeps disconnecting from my car the message : oops something went wrong appears way too often. Not able to use the buttons to start my car from a distance Very dissatisfied

I can’t get iOS 16 with my current device, so the new update made the app useless since I can’t access it. Please make your app still available for those who can’t update to iOS 16!!

The latest update version has made my device obsolete. Now I have a car starter that’s useless. Thanks for nothing Toyota . You couldn’t allow for older versions. I have had 10 Toyotas and there won’t be another one. Bring back your factory push button car starters They we’re way more convenient than canstanly pulling out a phone.

Under the guise of requiring a new iOS version this app has suddenly stopped working. I paid over $100,000 for my top end Capstone and this rinky-dink app is the best they can do. Toyota, stop playing silly monetizing games with your customers. Zero stars. But you cannot GIVE it zero stars, the rating system demands you give it at least one star. More silly games.

My app stop working as i am using iPhone 7.

Plus moyen d’accéder à l’application car demande ios16.0, ce qui n’est pas la dernière mise à jour pour ipad. Permettez au moins d’utiliser l’ancienne version diantre!

Toyota broke the app or the functionality with last update. Paying for service that doesn’t work any longer.

My Ford app is free and lets me start truck back to back. This one is $9.99 a month Canadian on a $80k truck!!! Plus it doesn’t even have climate control to adjust settings. So $10 a month to start it for ten mins? Make it free.

Toyota doesn’t read them or care. There’s only a couple of lame responses to call them. LOL this was some junior executive’s idea, (obviously a relative), that got a half assed go ahead but no one knows what they’re doing and nobody’s in charge. Corporate fail from an otherwise able car company. 😞

So, I paid $55000 for a brand new car. And this isn’t even included as standard? What was Toyota thinking

This app takes 48 to 72 hours to connect - or so they say. I “re-activated” the app on Friday. Today is Wednesday. Not sure why it costs $10 CAD when it really should be part of the original purchase of the vehicle.

Paid $58000 for a new Toyota and they want me to pay $10/month on top of that for an app with a couple useful features. You would be better off getting an airtag and installing your own remote start. Ripoff cash grab by toyota. If it was free (which it should be) I would give it 3 stars.

Avant j’avais une Ford Escape, leurs applications fonctionnent parfaitement, avec celle-ci ma Toyota ne veut pas démarrer une fois sur deux… Cette technologie n’est pas nouvelle, faites la fonctionner..!!

How can such a recent car not be able to integrate new app features. Toyota is ripping off good paying customers and penalizing those to take a chances on new release models. Shame on you.

I am renting a Toyota Camry and, unlike most vehicles, you have to the Toyota app. The one app cost money and the second app won’t accept the 2023 VIN. It is an easy decision that I will not rent or buy a Toyota product again. Thanks for making future decision easier. Brutal.

The app seems to be fully functional, but continues to use location services continueously even after the app is closed.

I don’t use many apps but when I do, this one sucks the most! As with all of Toyota’s info/interactive it is in the dark ages. Doesn’t work half the time, and the fact I have to pay for this crap after my “free” trial period is ludicrous. Do they make good vehicles? I’m not sure. I don’t like 21.9 L/100 km’s fuel economy. I had better fuel economy (by far) in my 2004 chev crew cab 4x4. Sorry, wrong review!

The app worked for the first two months and then stopped working properly. I still get notifications but the app will not allow me to access the app, I get a “sorry for the inconvenience, but app isn’t working” message. I tried signing back in and I’m still unable to access the app. There’s no way I will be paying for this app once my free trial is over if I can’t reply on the app to work. I’m very disappointed because when it works, it’s a great app.