Toyota Customer Service

Toyota Positive Reviews

Working good so farUPDATE*** I was at the movies, the credits started to roll, and I took my phone out to remote start, and it worked from inside the theater first try. I think the reason I’m having so much success with this app isn’t making sure The vehicle status is updated. Sometimes it says last updated and it was the last time you use the app or vehicle. Swiping down where it says vehicle status will refresh the status. I did that in the theater before trying to remote start. Like I said it worked right away. OP: I just purchased a brand new 2022 Corolla Cross, so far the app has worked for me. Twice it told me it failed to remote start the car and I tried it again right away and it worked the second time both times. A family member of mine has a 2020 Camry and has tried to use the app for years and has only had frustration, so I understand why the app is rated so low and I have my fingers crossed maybe it is on the upswing because of my early successful experiences using it. If I start to experience what my family member did and what the majority of the reviews on here have, I will adjust my review. also, since I got my car, the family member has had success with the app too. It is unacceptable for Toyota to produce an app like what this has been so far. It should be a great app and work every time. I hope this is the first of many positive reviews..Your opinion ||||||||||||||Version: 2.0.12

Will now always buy a Toyota!For some pretense, I am 24 years old and am most defiantly a car/truck guy. Before purchasing my new 2024 Toyota Tundra Limited Edition, I drove a Buick Lucerne CXL Special Edition. Making the switch to Toyota has been amazing. Their service, benefits, construction, integrity, and top tier performance has really sit well with me. I am just now about to hit 5,000 miles on the new Truck and the Toyota app has been fantastic! It allows me to lock and unlock my doors with ease, start my vehicle on a cold morning without even having to go outside, on a hot summer day I can start it and let it cool down. I have not had any trouble with the Toyota apps, the truck itself, or the excellent customer service that had been given. I have felt with many different vehicle brands, including luxury brands. Toyota by far to me is the best built, best benefits and best total experience. If you can find my other reviews, I am not one to give anything a 10/10. But in this case, I truly believe that Toyota deserves a 10/10 “Or 5 stars rather” for everything they have helped me with and stepping me into a gorgeous Truck I shall cherish for many years to come!.Man159Version: 2.5.4

Remote Start from AnywhereThe app itself works well! You do have to verify your identity several times, but you wouldn’t want someone who’s not you to be able to use remote connect to unlock your doors. The right sales consultant helping you set it up makes a difference! Capability to remote start your vehicle from any distance away from your vehicle free for the first year! Currently 10 years free on the safety connect where you can hit the SOS button in your vehicle behind the rearview mirror to contact Toyota or a live emergency responder along with having emergency responders immediately notified upon a major impact collision with your vehicle (in case if you can’t speak or are are unconscious), and they can come straight to you in this scenario! And 10 years free of service connect where you can be notified through the app about your vehicle’s current health reports, applicable service campaigns, or recalls that affect your vehicle. Remember having to type your vehicle’s VIN into the “Does my vehicle have a recall?” search bar? Days of the past my friends!.RyanGuy91Version: 2.5.4

The latest update is awfulThe previous version of the app was very useful and generally organized well. The latest update completely revised the interface and it is awful. Very difficult to use, links and words mushed together and generally unintuitive to use. The revised app places priority on unimportant and rarely used functionality like insurance policy's or scheduling a service visit. These are in your face but the important links like current vehicle location, tire pressure, sunroof and window status, mileage, remote start, door locking etc are very hard or even impossible to find. No excuse for this. I was planning on keeping and paying for the Toyota remote services subscription once my trial expired but not anymore. Toyota cut your losses and please go back to the previous version! Go back to the previous version! Go back to the previous version. Go back to the previous version. Go back to the previous version. I cant say it enough! And yes i left feedback through the app too! 8/1/23 update. The app is now fully functional again but wish it didn't have advertising in my face. Not only do i pay for the yearly service but the advertisement banner gets in the way of the app controls.Nxkife,j03zVersion: 2.1.9

I am so happy but …I had a 2009 Prius with an “idiot” light to indicate that one of my 4 tires had low air pressure which meant that I didn’t know which tire required inflation. I saw that my 2021 Camry Hybrid LE (“LE” means Least Expensive and Least Equipped) had the ability to calibrate the TPMS so one of the very first things that I did upon receiving my car was to make sure that all of my tires were inflated to the correct PSI and that I set (calibrated) the TPMS. To do that was challenging since I had to remove the wheel covers to reach the tire valve stems. Getting the wheel covers back on was VERY challenging (I thought that I was playing “Whack-A-Mole”). Anyway, I discovered that I didn’t get to see the individual tire pressures and was back to the problem with the 2009 Prius AND I had to deal with taking wheel covers off and putting them back on! I even purchased a very expensive high end OBD2 reader by BlueDriver hoping that it could read the individual tire pressure but I discovered that even though the Camry knew it I couldn’t access it! But now the most recent version of the app lets me see each individual tire’s pressure! I hope that in the near future I can check remotely via the app if my doors are locked or unlocked!.TercelDudeVersion: 2.0.2

The Toyota AppI’m very pleased with the Toyota app. It allows me to understand my vehicle and its health and any recalls. It may have it allows me also to track the vehicle and know if there’s anything wrong with it from oil to tire pressure. My favorite feature it allows me to remotely start my vehicle. Believe it or not when my wife is at the gym, which is about 2 miles from our home. She will send me a text and asked me to start it so she doesn’t have to get into a cold vehicle in these winter months and believe it or not it starts. It’s a great feature. I recommend using the Toyota app putting your trust in Toyota is a great thing. This is my second vehicle from my dealership, Balise Toyota in West Springfield, Massachusetts, and I’m very happy with it so much so that I’m off the lease in the month of April..OnelawsonVersion: 2.5.7

Works as intendedHad a 2024 Camry SE. which didn’t have the radio for remote control. So that was a downgrade especially switching from Hyundai limited. Which let me heat my seats and which seats before I got in the car. Now I have a 2024 BZ4X love the car but the app here is still falling short. Able to adjust climate but only will stay on for 20 minutes and if I happen to run behind. I can’t start the remote start again. Also the charging section leaves a lot to be desired. Too much of the stuff about earning leafs and buttons to sign up for Evgo or adding payment. Even once complete still stay on that page. No info on how much Kw are being pulled or driving history or even accurate charge history. No way to adjust charge level if I leave the vehicle at an airport charger or even at home. No way to stop charge via app. Hearing news on updates for this after the new release on the new model. And a possible over the air update of some charge enhancements. Hoping for more. But might have to buy a third party OBM module. Otherwise yes the app does lock/unlock and sometimes the sending address to car works..Ukboew123Version: 2.5.7

Good but not for security featuresI’ve been using the Toyota app for a while and generally found it convenient. Being able to turn my car on or off from my phone and check if it’s locked has been helpful, especially for peace of mind living in the city. I use the app primarily for safety, making sure my car is secure when parked. However, a few weeks ago, I had an incident where my car window was smashed and the doors were open for a while. Surprisingly I never received any notification from the app that there was an issue with the door and window. This was a major letdown, especially considering I’m paying monthly for the app’s premium membership largely for security features. I expected it to alert me in cases like this, and it didn’t deliver. Given the monthly fee, I’d hoped for better security and alerts in situations where my car’s safety is compromised. I’m disappointed and hope future updates address these gaps..AnayargzVersion: 2.5.4

2.0.2 fixed the Entune App suiteUpdated review, the 2.0.2 update fixed the issues of the apps not connecting. It also auto connected when I launched the app after starting my Tacoma. Thanks to the dev team for applying the fixes within a few week(s) of the last update! Update for the developer who keeps telling everyone to submit feedback through the Toyota app. I tried to do that but I get the message: “Something went wrong. Oops, looks like something went wrong. Please try again in a few minutes.” Lol…how do you prefer that we tell you the app is broken? ——— Another unsatisfied customer confirming the 2.0.1 update breaks the Entune App suite. I cannot even access the setups. Pressing the App box presents a spinning circle and then crashes back to the main vehicle page. Was working fine prior to this last update..Slick91Version: 2.0.2

Terrible for needing to be a necessityI’m sorry I don’t like writing bad reviews but for this app to be such a necessity that I can’t even see my tire pressure on my RAV4 other then by view this app is unacceptable. This app SHOULD be a 5-star app due to the developers putting their best and entire effort into making this app do everything g possible. Also I know this next comment isn’t an app problem but it’s kind of ridiculous that I can’t even use my screen that has a “map” button and it doesn’t have a map preprogrammed into the many computers that it takes to run the car. An excuse to say that you can’t is just that an excuse. We have super computers in our pockets. You can figure out how we can download maps automatically now a days..BigBalls11Version: 2.0.14

Climate control in Remote Connect not functioningI have only had my Grand Highlander for 6 weeks and am so far appreciating the App. However, the driver’s side seat heater icon is “on” (and yes, the seat itself is heating) and it remains on no matter what I do. I am able to turn the passenger seat heater on and off in the App but not the driver’s side. Also, I have the Climate controls set at 58 degrees but when I just got in the car the controls were set at 74 degrees. Are these bugs that need to be fixed? Where can I get operational support. I don’t see a troubleshooting or support option in the App. Note: I have deleted and reinstalled the App and the driver’s side seat heater setting remained at “on”. Frustrating as I am headed to Florida and it is already plenty hot there, and I need to be able to utilize my Remote Connect climate feature so I don’t have to keep loading my dog into a sizzling hot car..SmartAppUser0214Version: 2.5.2

Fairly useful tool when it works.This product is a work in progress. It has many useful features but it is mostly intermittent as to which features are functioning at any given time. For example 1. Most mornings it does not know it is daylight and the screen displays in night mode for the first 10 to 20 minutes of the drive. 2. In the mornings it goes through an update process and does not display the GPS screen until that is accomplished. This has sometimes taken over 30 minutes and I have been forced to use my smartphone gps for driving directions. 3. The Recently uses Addresses does not display directions for many hours. It says it is off the map and the display appears to show we are near India somewhere in the Indian Ocean. What gives? 4. And we are paying $15/month for this Toyota experiment..Bobb944Version: 2.5.4

I have no trouble!Not sure why there are so many negative reviews. I had no trouble. Connected to my vehicle easily and app works great! Got a notification while I was in a store that I forgot to lock the car. Opened app and locked it. Perfect. ☺️👍🏻.Sarsa72Version: 2.0.3

ToyotaFiable et efficace.𝕝𝕠𝕧𝕖 𝕪𝕠𝕦 ʕ•ᴥ•ʔVersion: 2.5.4

It works, but the experience could be betterThe app seems to be fully functional, but continues to use location services continueously even after the app is closed..MattyhallVersion: 2.0.3

Toyota appVery handy check stats of my Corolla Hybrid. Sometimes to update tire pressure.Fred HuffVersion: 2.5.4

Fantastic 4Runner App, can be even better if…This is a fantastic app but there is one thing that does not work: windows open / close does not work, false indication. Other than that, I love this app. Dear Toyota, well done!.Johnny TechnionVersion: 2.5.4

App ok but has weaknessesI enjoy being able to lock my car via the app. Finding tire pressure numbers is also useful. BUT recently I had a flat tire ( dash light came on to warn me). On the app there was no indication I had a problem. Tire pressure was listed as high k. ( nail in the tire). So it makes me wonder how effective the app is as an early-warning system. I guess the warning is, don’t rely solely on the app for health status info..Value 123Version: 2.5.4

ToyotaI love having the Toyota App! It is so useful! Thank you!👍.Two Gun AnnieVersion: 2.5.4

AppThe App it worx. The car runs. Almost like a car..NoomansVersion: 2.5.4

Helpful but …This app is good as it tells me when windows or doors are open/ unlocked. But I find it gives me too much info. Why did it just tell me to check the rear seat? .. because I locked the car ? … maybe I left a child in the car? It gives me multiple notifications for the same thing… I just want to know when it’s fully charged- that’s about it..JCSloverVersion: 2.5.4

Toyota iPhone app requires ios16The upgrade no longer works on older iPhones which is very annoying. The older version should remain available on istore.Mwnl8Version: 2.5.4

GoodGood.Avtar shokarVersion: 2.5.4

Occasional over-sensitivityWarning about back seat status can be annoying.DrCorrosionVersion: 2.5.4

GoodIt is a nice app however it has a lot of room to improve. One should be able to adjust the seats and set up the stereo and more with the app at this point is very limited..SatchmoVersion: 2.5.4

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 3.3.0

Toyota Negative Reviews

I like my car and don’t like the toyota appThis app is way overpriced in my opinion. Toyotas are delivered with incredibly weak transponders which limit your range to the point where you may as well just walk to the car and start it by hand. Rather than improve the key tech they offer a pay app. The app will start your car and allow you lock or unlock your doors (most toyotas do not have lock on exit as an option). The app will let you know that you forgot to roll up a window or lock the doors. Rather than offer a common “lock on exit” function most other cars have, toyota offers a pay app. How about offering upgrades to the car and transponders? I would gladly pay 80 bucks to have my doors lock automatically when I walk away, and to be able to remote start from more than 10 meters. My office window is about 20 meters from where I park and the transponder fails to work at that distance. It’s ridiculous that you pay such a premium to have a reliable vehicle, and the solution to the cut corners attitudes are pay apps. How about just selling cars that function as advertised? I already had the dealership force an ATT plan on me to get hotspot functionality from the entertainment system. I already have hotspot on my phone and I don’t need that in my car. I don’t want to need my phone to open and start my car. This app should be offered for free as a consolation for the ineptitude of the vehicle designers to deliver the functionality you expect as part of the deal..TJFritz74Version: 2.1.11

Stolen Truck = No helpI got my truck stolen overnight and there’s a subscription option on here for just that called Safety Connect that would be able to track the vehicle if it was stationary for 30 minutes. I had done all the necessary steps such as filing a police report, getting the app and subscription in order to use this service and then notifying the center of the situation. Upon all of this the center replied that they would need to verify the police report that I had provided and I had provided not only the officer in charge of the report’s phone number, but also the department being Houston so that they could call either or to verify and get on with this very time sensitive process believing that it would be handled. I then reached out to the officer several hours later to find that he was never contacted by them and there had been no calls in attempting to do so. Much to my frustration there was no contact on my side of this issue from Toyota’s Safety Connect regarding the issue and when contacted and connected with the officer on a three way call continued to disregard my plea for help and argued until the very last minute and finally caved in to just calling the Houston station to verify the case was in fact existing. Hours wasted on what should’ve been simple and could’ve been easily communicated to me and fixed are the result of this review. This service is too much of a challenge to actually do anything with if you have any issues such as mine..Bye bye my TacomaVersion: 2.5.2

Toyota app leaves much more to be desired, 1starIn my honest opinion this app can only get a 1 star because that is the lowest. My reason for this is based on 2 primary reasons. First, the whole idea of this app is bad because Toyota is trying to make recurring money off customers and features that other automakers just give their customers on their key remote (remote start). The fact that my Tacoma doesn’t have a remote start on the key fob, at $46k is, quite unacceptable as this was intentional to get you to subscribe and pay monthly to access that. I don’t want to buy features every single month - awful customer experience! Sure, there could be some advantages to be argued which leads me to my second reason for the 1 star review. Practical functionality: Toyota highlights the use of the app for via Apple Watch, which looks great. However, the watch functionality is virtually useless because it forces you to get your phone and unlock it and open the app and try the command from there. THIS RENDERS THE WHOLE SMART WATCH FUNCTIONALITY USELESS. I have tested this repeatedly and it seems that unless I have opened my app on my phone within only the previous couple of hours, the watch commands will not work. Again this is so frustrating and literally ruins the practical real world functionality of the this. I hope this gets ready my folks in development..Mateo6191Version: 2.1.3

Disappointing -- Toyota can do much betterJust got a Grand Highlander and at first I was impressed. Nice app, can unlock my car from it and start the engine, etc. Within a few days problems began. The app bothers you to connect to the car every time you start the car. You think, do I have to? If I don't, can I still use CarPlay? Bluetooth? Can't tell. It failed 5-6 times to download the digital key. Does not instill confidence since it's *the car key* and has to work all the time. Once it's successful, to start the car, you need an internet connection and their remote connect service. So how does it work when signal's low or there's network trouble? It doesn't. So it's not worth much. The wifi trial bothers you *every time you open the app* to sign up. Annoyed by it, and want to cancel? The app just kicks you out to AT&T's website which only prompts you to sign up for an account. Most egregious, on 6-7 occasions now, the app has completely crashed in the worst way possible by entering a state where the screen flickers endlessly, and I have to *force reboot the phone* to recover. That's right -- I can't switch apps or force kill the app. And this is a modern iPhone 14 Pro. Embarrassing for Toyota. The app's obviously designed for upsell and not much else. How they release it with a straight face, I don't know..TjbigorVersion: 2.1.9

Slow loading; PricyFirst thing first, I have the remote engine start feature etc. Which they charge you around 80 dollars a year, 80 dollars per year really doesn’t count as a thing but for something/some product that process like crap I’d pay 0 for it. Every time you try to lock/unlock or start your engine via phone app you’ll have to wait for the app to respond to your command that takes up minutes long… looking for my keys would be faster tbh… Edited: Also forgot to mention one more thing, although the app reminded me very quickly that I forgot to lock my vehicle, when you enter the Toyota app, it takes forever to refresh/update the vehicle status, it’s stuck from 10-20mins ago. So I’d have no idea if my car is successfully locked or no, not if I keep manually refreshing the page for over 5-10 minutes, I could’ve just got up and walk outside and lock the vehicle with my key fob myself instead of waiting for the app to respond. I can’t say this enough, the status literally won’t refresh, it takes forever and the message just pops up saying it’s taking longer than usual please try again later, lol imagine in this gap of time my vehicle is stolen because I forgot to lock it and your status won’t update?.Sq sukVersion: 2.1.5

Waste of TimeThe updated version of the app is a waste of time and space. The home screen that I have does not match the home screen in the tutorial or what is shown here on the App Store. The only thing I can see is my tire pressure is OK and my engine is OK-it also looks like I need to schedule maintenance and gives the impression of being overdue when that is not the case. There’s nothing anywhere in this app that shows me if my doors are locked, if the hatch is open, if the engine is running. I feel like these are all things that showed up in the previous version. I don’t look at it regularly because I really don’t have a need to, however tonight, my daughter accidentally locked the key in the car (how is that even possible??) I remember the dealer saying we could unlock it remotely using the app. Nope! There’s nothing even showing that the car is locked let alone an option to unlock. Aside from all that, I set up the app on my phone initially because I picked up the car from the dealer. My husband download it and tried to create an account. Nope. So then he tried to login using my credentials. Nope. Apparently you can only have it on one device so if your significant other wants to be involved, you’re out of luck..Kirly79Version: 2.0.1

(Read) Data collecting in new update !I’ve had the app for a few years and it worked “ ok “ yes just ok, after having the app for a few years I questioned the value of what you pay yearly but still renewed for another year. After the recent update I will not be renewing anymore; here’s the reason: Like every application these days they want some of your most personal information. The new update forces you to consent to the “ Connected Services Master Data Consent “ which asks for your precise location information for not only Toyota but also its affiliates who ever they are for research and data analysis what ever that could be and if you decline every part of the app that convinced you to pay for the service in the first place is now consequently not available. So essentially Toyota is asking for things things that only your husband or wife may ask for your location and information 24/7 and not for free but for a monthly fee and if you don’t consent the app doesn’t work. Just another large corporation being extremely intrusive with their technology arm of their company. Read your terms of service before consenting these companies know you most likely won’t. If you don’t care this review isn’t for you..Jandk1129Version: 2.5.4

User unfriendlyThis version continues the trend of over complicating the user interface, hiding what should be the top-level summary under ads for secondary products and services, if the information is available at all. For instance, if I want to know if my car is done charging I should be able to simply run the app and see it. Right now the app says it is 80% charged. Currently the car is sitting in my driveway plugged in but it is obviously finished, with 3 LEDs lit on the dashboard and the charging port LED dark. The app is probably showing old information from earlier today but there is no indication of the last time the app contacted the mothership to sync info, and no way for the user to initiate a resync. In this case I can simply walk to the car and look but at work the parking lot is 3 blocks away. Since my car’s battery capacity is small I would like to be able to find out quickly and reliably what the current state of charging is so that I can move my car out of the charging slot to give someone else a few hours of charge. This app doesn’t let me do that. Finally, the app is huge, nearly 400MB for the app itself and with another 100MB of data..EfaardvarkVersion: 2.1.2

App needs serious improvement.I have always enjoyed Toyota’s products. But this app is borderline trash. The latest update straight up broke the feature to schedule appointments directly. That was one of the best functions provided. Plus it will randomly log me out of the app upon closing it without allowing for FACE ID to quickly log me back in. This is cumbersome when I am short on time and need to make sure I have locked my car after walking far away or I need to start it to cool off the inside and leather seats on a hot day. It pains to to include the subscription plan for remote start has also been crappy. First off the prices are a bit high up there for a simple remote start function when the software doesn’t even work half the time. It ruins my experience when I remote start the car during hot or cold days only to come to a car that didn’t turn on or it was on and then shuts off right when I unlock the door. It is very counter intuitive. Not to mention, three subscriptions instead of just one? It give the feeling that Toyota is shifting toward a heavy business oriented approach rather than the quality of service provided to the customers..Demicrex 8913Version: 2.0.10

Still doesn’t work properlyAfter latest update the “strive for perfection” is still questionable. Air recirculation feature on the remote start is gone. Even if it is left on when the vehicle is turned off, it will not auto turn back on using remote connect or not. Living in Texas we only have 2 seasons, hot and not as hot so the ability to use air recirculation has effectively been deactivated for me through the app. Siri constantly has issues with the voice command to remote start or any other action constantly saying there’s been some sort of problem with the app. if I turn the phone off and turn it back on, I might get one or two chances of using voice command to remote start the vehicle then after that, there’s some sort of app issue that will prevent the voice command from working until I restart the phone again. The 10 minute timer doesn’t seem to work all the time showing how long the remote start will keep engine running. Custom climate settings like air direction don’t seem to save. Temp still seems to work so I guess it’s not a total failure but do these updates ever get tested before release? I mean come on ppl..JediGR86Version: 2.5.5

It’s just not useful and it doesn’t work wellFirst, it can’t do all that much. It can lock/unlock doors and remote start. *If* I set a charging schedule in the car then it will allow me to turn that schedule off from the app but I can’t turn the schedule back on from the app or edit it so if I decide I want to change the charging schedule I need to go sit in the car, turn it on and use the dashboard menu to do it. Second, it’s really hit or miss as to whether it does the the few things it is able to do. Sometimes the app succeeds in locking the doors, other times it times out. How far away from the car I am doesn’t seem to matter. I haven’t tried the remote start yet but what I’d prefer is some way to control the climate prep from the app, which is not offered as a feature so yeah, I could turn the remote start on if it worked but unless I’d set the heat/cool the night before I’d still have to go out to the car to set the temp so what’s the point? I bought this car 3 months ago so I’m assuming the app comes as a trial period, I would certainly never pay extra money for this app though. It’s really not worth anything. Wish it worked better and had more useful features..Listening in bostonVersion: 2.0.12

New RAV4 HybridToyota is 15 years behind in Technology in this vehicle. Someone designed the favorites backwards. When you try to find the channel you have to keep scanning. It does not give you the channel number you are looking for. When you add to favorites it puts them in from the last one you entered. Why 2 screens side by side for the Suriusxm in favorites. Are they trying to get you in a car crash so you buy a new vehicle with them? How do you black out the screen when driving so you are not distracted by adds that ads pop up for streaming services? The rear door is dangerous. It does not stop if someone is in the way. No motion detectors. How many kids and pets will die if they are unaware of this feature? I notified the Toyota Dealership in Brooklyn Center but no response. Also, the place where the gas gauge and speed you are going is very distracting. The speed you are going is not digital so you don’t know the exact speed you are going and all the features like the backup lights and side mirrors show a car is on your side is all slapped on that panel with everything that is on. What happened to Toyota. Someone designed this vehicle with one eye open and one eye closed..SolsyeVersion: 2.5.1

Really disappointedI love my new Tundra and I hate, hate, hate this app. It took 40 minutes of customer support to get it working and connected. Once I got connected I came to understand that my new $65,000 truck has features that I paid for that will only work for a year until I’m forced to choose to give up or pay a yearly subscription fee. I can’t believe it! I resent this so much that I’m beginning to wish I hadn’t bought from Toyota. Also, the “big brother” aspects of this app are positively scary. So far I’m seeing this app is slow, buggy and incredibly invasive. I plan do revoke all permissions I gave and delete the app. The features like remote start aren’t that important or worth the hassle. Oh, and get this, the remote start works but shuts off as soon as you open the door. How stupid is that!? My salesman tells me it’s a security feature so that no one steals the truck after it’s started. Well my F150 and Lincoln Continental manage to solve this. You can’t open the door of the running vehicle without the key fob. Problem solved! I really enjoy my new truck but this app is a huge disappointment and has greatly reduced my new purchase experience..PFN83Version: 2.1.9

Works when it feels like it!I’ve had my Tacoma since new in ‘21. The trial went very well for the remote features so I decided to pay for the services. WHAT A MISTAKE! it’s quick to tell me that I left it unlocked but by the time the APP decides to work, I could’ve walked outside and used the keys!! I have times when I want to make sure everything is ok but it’s still reading yesterday’s status and won’t refresh even when restarting my phone! The app for the Apple Watch and Alexa is even worse! I have to unlock my phone and sometimes open the app just to start my truck!! At that point, just use the Darn phone APP!! The only useful thing about the APP is that it starts the truck. I have to wait a few minutes for it to kick in but that’s all it’s good for! I also pay for the SOS feature and I hope I never have to use it because I’m sure AAA would get to me before the SOS sends a notification! I had an aftermarket remote starter put on my wife’s ‘21 RAV4 with the phone APP and it works flawlessly and much much cheaper!! I will be changing over this year! Sorry Toyota, I love your cars but you need to keep up with the times! You can’t sell 2024s with 2015 technology!.DaJZAVersion: 2.5.1

Tire pressure , now gas gauge, both gone since iOS 15.6Was working OK until recent iPhone iOS update. Now all the get on the app is my VIN and the latest service info. Why is this app so hard to fix??? Hey! Here’s the latest: I just learned if you’re having issues with the Toyota App that comes with the purchase of a Prius, you MUST continue to subscribe to Safety Connect ($80+ a year!) after the first “complementary” year if you want features like tire pressure, fuel guage, mileage, etc to continue showing on your app! The App Store doesn’t tell you this; the books and pamphlets don’t tell you this; the dealership doesn’t tell you this; the service tech doesn’t tell you this. Even the app itself doesn’t tell you this when it fails to display what you expected to see. I only by happenstance found out by calling and talking for a while with a lady at the Toyota support line for multimedia services. I’m writing all this to help all you other Toyota owners that have been frustrated by this app. Now you know: the app is merely a way for a huge corporation like Toyota to make a few more bucks off an unsuspecting public. Is this the best way to promote brand loyalty?? Caveat emptor!.Bouzoukiman70Version: 2.0.4

$8 Monthly Subscription for remote start?While I know subscription based services is all the rage with video games, movie streaming platforms, and music platforms, but for remote start on a vehicle? A pregnant woman could really use the remote start to warm up the car to drop her oldest child off at school without having to risk slipping on ice. The same can be said for the elderly when they leave their house to grab breakfast with a friend at their local diner. I know “back in my day you had to walk out and do it yourself”, but we are now past the days of walking up hill both ways in the snow. We have come so far with technology that it opens up so many doors. The dissatisfaction with this app (and Toyota) stems from my pregnant wife no longer being able to press a button to defrost the car without paying a globally known car manufacturer an $8.00 monthly subscription fee to do it from inside the house. Toyota, my request is that remote start alone be a free service for the sake of making life easier on its customers. Until then it looks like I will be “walking up hill both ways in the snow” to warm up the car for my pregnant wife..D.MeadorVersion: 2.0.11

Truly Awful ActuallyLet me start with this. It is absurd that I paid as much as I did for a Prius Prime Limited which is supposed to have the top technology and it doesn’t even do the bare minimum. Why can I not unlock my car through the app? Why don’t I have the sharing feature? What’s the point in buying the highest trim for the most mediocre technology I’ve ever seen from a 2022 car? I also cannot even set up a charge schedule through the app. I called and asked and they said “well you should be able to, just uninstall and reinstall the app” but despite having done that twice all I get is a graphic that reads “set the timer schedules in your vehicle” that I can’t click on at all and doesn’t engage. The only two things that supposedly work for my car is the remote start and climate control, and those only work once in a blue moon. Toyota got to the top 10 years ago and it seems they’ve decided they’re going to make zero progress in their interior technology since then. Glad my Rivian will start building within the year. Toyota has fallen far and seems to have no interest in pulling their chute..MakingmymarkVersion: 2.0.2

What's the point now?I’ve been a loyal Toyota owner for years, and the Toyota App used to be a valuable tool in managing my vehicle. However, I’m extremely disappointed with the recent decision to remove the connected app features. This change has rendered the app nearly useless for me. Previously, I could check tire pressure, and even locate my vehicle if I forgot where I parked. These features were incredibly convenient and made my ownership experience much more enjoyable. Now, with these functionalities gone, I find myself questioning the purpose of the app altogether. While the interface remains user-friendly and the basic information about my vehicle is still accessible, it pales in comparison to what it used to offer. The loss of these key features has left a significant gap in the usefulness of the Toyota App. It feels like a step backwards in terms of technological convenience. I sincerely hope that Toyota reconsiders this decision and brings back the connected app features. Until then, I find it hard to recommend this app to fellow Toyota owners who, like me, relied on its convenience in their day-to-day lives..Tazdevil311Version: 2.1.12

Paying for this app? Wish I didn’t have to…I only have this app for remote start in the winter. I was not told it was required when I bought my pickup, nor was I told I had to pay for remote start. It is glitchy at best. Sometimes it works. Sometimes it doesn’t work. I frequently get notifications that my pickup is unlocked but won’t let me lock it. I physically check the vehicle and it is in fact locked, only to see that the notification date/time was from another day but delivered the notification today. Make sure, if you get notifications, to check that they are recent/current. If internet is slow (wifi or data) it just states it is too slow to log into the app, even though the internet is still fast enough to stream videos. Extraordinary how awful the app is for a paid service. Had I known about the paid subscription service for remote start I would not have purchased the vehicle. It is a major factor in my decision to get rid of my toyota. Getting a vehicle where I don’t have to pay monthly for remote start that doesn’t even work half the time..SnorydrVersion: 2.5.2

Pointless waste of timeAlthough the Toyota Entune app was not flawless, I was able to use it. However, I guess Toyota made some changes so the Entune app would no longer connect to my Prius, presumably to “encourage” people to switch over to their newer Toyota app after all the annoying little popup messages urging us to do so. Well I reluctantly downloaded this newer Toyota app and entered all of my info to create an account, but the app refused to allow me to add my 2016 Prius! I tried scanning the VIN number, scanning the barcode, and even typing in the VIN manually, but the app kept showing a message asking me to confirm that I had entered the VIN correctly. Finally I phoned Toyota Customer Support for help, only to be told that I would need to provide proof that I own the car!! I bought it new from a Toyota dealer in 2016 and have been getting it serviced at a Toyota dealership for all recommended periodic maintenance ever since, so they must have it in their records! I finally decided that whatever benefits might be offered by the app were not worth my going to any more trouble. I have deleted this app because I am DONE..ClickClack53Version: 2.0.5

Why is it so bad?I don’t know why this app is so bad. It takes forever to load. And everytime—every. Single. Time. I get into my car it pops up and interupts whatever I am doing and asks to communicate with me car. Why does that happen EVERYTIME??? It clearly tells me my car is unlocked. And I go to it and it is locked. In the freezing cold mornings I try to use the remote start and 9/10 times it says “sorry, it’s taking longer than usual to connect.” The car is in my driveway. I just learned that you can hit you lock button on the fob 3 times (holding it down on the 3rd try) and it will state the car. Why am I paying for an app???? Also, I don’t know who to complain to but apple play used to be so much better. Now when a text comes in—the car reads it but doesn’t mute the radio. So I can hear it. And then it’s already read so I can’t go back, turn the radio down and rehear it. The same thing happens when I compose a text. It doesn’t mute the radio so it picks up all this ambient noise. If anyone out there knows how to fix this I would be forever grateful. Thank you..BostonKDVersion: 2.1.15

Horrible Service! Do not RenewAfter transitioning from the free trial to a paid subscription, my experience took a sharp downturn. Despite receiving a purchase confirmation, there was a lack of clear instructions. Attempting to connect via the app led to a frustrating wait for authentication, which never showed. After waiting for 5 minutes, then 30, I resorted to booking an in-person appointment with my Toyota dealership. Yet!! They were unable to assist me at all, offering instructions that proved no help. Following their advice, I contacted many recommended numbers, only to encounter people who were equally clueless about the situation. When I finally reached the Toyota Brand Engagement Center, exasperated and seeking a refund, instead, they constantly wasted my time explaining how I should have reached out so I can get “Authorization”. A subscription I purchased and yet I could not even get in unless I connect with someone else?? They even denied my refund request without explanation. It's disheartening to have invested so much time and effort into an app only to be met with such disappointment and lack of support..YatogirlVersion: 2.5.1

App has lots of bugsI downloaded this app after purchasing a 2022 GR86. When I first got the car, the app worked really well with connected services, and then one day my remote connect completely stopped working. If I tried turning on the car, the app would spin forever and give me an error. There is terrible support documentation for the connected services and often takes multiple calls to get working. I called in and was redirected a few times and finally was instructed to call in my car. After calling using the SOS button in the car, I tried getting them to disconnect and reconnect the car to my account multiple times, none of which worked. Brought my car into the dealership and they had no idea where to start to get this issue fixed. Said it would take multiple days in the shop just to reboot the computer and troubleshoot and I decided the convenience of the app was not worth the headache. Car behaves and drives perfectly fine, just no connected services..AveryHeVersion: 2.1.9

Awful changesThe prior app was working great - as long as it was open on my phone I could use the connected apps on my Highlander. With this update I have to manually go into the Toyota app, scroll down to select the app suite, which brings me to another page where I click a “connect” button. This happens every time I drive and occasionally I have to sign in again despite selecting “keep me signed in”. UPDATE: STILL GARBAGE. They have fixed the issue of not having to go through steps and manually connect anytime I re-open the app. HOWEVER- the sound through the iHeart radio app doesn’t work. The first time the app is installed and opened it works. But each time after the sound is so quiet through my car it’s not even audible until >35 (which would normally be way too loud). I tested it out just now, I re-installed the app and the sound worked just fine with audio coming through the car. I then closed the app, turned off my car, then reopened the app and turned on my car - back to no sound unless my volume is almost maxed out on my car..K8rs87Version: 2.0.3

Glitchy- left strandedThe digital key is glitchy & not 100% reliable. The idea is very convenient t to have your phone as the key- but I did get stranded about after one month of use. I have a 2024 Prius. Luckily I was home and grabbed the fob key, but I no longer trust it for long drives. Also what needs work is the look feature. When I park, exit, I hit the door lock button on the handle, but it never senses the digital key in my phone- so I have to open my phone, double check blue tooth is blue and not red on app, then open & close door and then the lock works. I even changed the sensory to be available at the max distance so that theoretically my phone could be in my purse- but it’s just glitchy and does t work well. I hope Toyota figures out how to improve it, whether on their side with the app or with communicating with iPhones. I was shocked that I’ll be expected to pay $80 a year for this service and that what I have now is just a one year free trial. I definitely wouldn’t pay extra for a glitchy key- but I’d be tempted if it worked well & was reliable..ProfessorkylaVersion: 2.1.15

This app is a pain, and leaves us wanting so much moreThe idea of the app is fine in theory, but there are so many issues that make it the biggest pain to use. First, it takes over a minute to load each time, and half the time it doesn’t load properly and you have to restart the process over again. Secondly, the lock and unlock buttons regularly don’t work, and will send alerts that my car is unlocked, then when I go into the app I’ll try to lock it and I’ll get a message saying “the car is already locked”. WHY, that just makes me worry for no reason! Also if you press certain buttons the app will completely freeze up and you are forced to once again close it and restart. Also the app will crash itself if you try to lock the dang car! Finally one of my biggest gripes is you HAVE to allow it access every single time you turn your car on, if you don’t, apple car play won’t connect, and you Bluetooth won’t pair properly. Overall, Toyota needs to overhaul this app because it is garbage..Smarrs.Version: 2.1.12

Trying the app againWhen I initially bought the vehicle I tried the app and I hated it so I deleted it but then I decided I wanted to use Alexa in the car since I love it in my home. Every time I open Alexa I have to go to settings and select hands free turn on every time. I say Alexa and the vehicle doesn’t even recognize it. When I select the talk button it doesn’t recognize Alexa either. My vehicle is a 17 so I would understand some of the features not working but I believe this is basic. I love my truck and would love it more if this app was more user friendly and functional. I also hate that it said says the app has to be visible in order for this to be used. As long as it’s open it should be considered “visible”. I use the app so that I may listen to my XM stations that I am unable to access over 200 and something. I also wish when it played an XM station it’d at least show the artist and song like I had it turned to XM. I guess the latter is more of apart of a wish list..Bee625Version: 2.0.12

PaymentUpdate- the app payment piece stopped working again. The website won’t allow me to use my active pw or change it. I continue to receive errors although it recognizes my login name. So then I called to make my payment 3 days ago. Using the automated system, I paid my regular payment and included a payment to my principle. All in one call. Turns out their system only recognized the additional principle payment. I honestly am astonished at how Toyota, a well respected brand, has screwed up their financial payment processes. Their app, website, and now phone system can’t process anything. They need to revamp who is in charge of this program. I’m embarrassed for them. The payment feature on the app stopped working. I tried to pay via the website but my credentials don’t work. Apparently an email was generated for me that is not familiar and doesn’t match my login but it’s also my login? This is Toyota. One would think they could create an app that works better and doesn’t have so many technical issues..DefectiveApp1Version: 2.5.2

What happened?This app use to be great. I have a 2020 Prius so it didn’t unlock the doors; however, the app was useful for seeing fuel level, odometer reading, and TPMS data with a diagram indicating tire position. It sounds as if those features have been rolled into a paid subscription as the app photos in the App Store still show those as options. Since my car doesn’t really fit the subscription paradigm, those useful bits of information are no longer available in my case. All I have is an image of the car and options for service, roadside assistance, and the manual. I’m extremely disappointed. It’s bad enough that the qi charger in the car never really worked; the gps app and Alexa were always spotty and seem to be phased out; but now, this an app that was once useful, reduced to basically a still image and credit card advertisement. Please revert the fuel, odometer, and tire pressure sensor readings to the basic features and restore the usefulness of this app. Otherwise, I don’t really see a need for keeping it anymore..Chilly ConsadVersion: 2.1.11

Could be useful but it is notI have had this app for three weeks, the same length of time I have had my new Toyota. This could be a very useful app but it is not! First, the app is extremely difficult to navigate. It is not at all intuitive. I can’t find a damned thing on it even though I’ve seen pictures of the features. But I don’t know where those features reside in the app. I have been down deadends in the app and have been unable to find my way out. Second, there seems to be a problem with the interaction between the app “lock doors” feature and the key fob. I have locked the doors a couple of times using the app and when I try to unlock them with the button on the key fob, the doors at first do not unlock! This is a definite failure in the app. Finally, incessant notifications from the app are driving me crazy! I don’t mind notifications, but I get the same notification repeatedly. For example, I keep my car in the garage with the windows open. Immediately, the app generates a “windows open” notification. I clear it. About an hour later, the app generates another “windows open” notification. I clear it. An hour or two later, the process repeats and it keeps repeating! During the whole time, I have not even touched the car! This happens not just for windows but for other things like “doors unlocked” and others. In short, I expect more from Toyota than this app delivers. You can do better, Toyota—much better!.UmgrizzVersion: 2.1.9

Finicky remote startThis is a great idea but not executed well. My remote start usually fails because my wife doesn’t lock her car when she gets home. I’ve installed cheap remote starts on my other vehicles that work 99% of the time with a two-way remote that doesn’t require a subscription from almost a mile away. For the $8 per month, it should always work. You probably need to just combine the lock and remote start feature like every other remote start. It would also be nice if it ran longer. We live in Alaska and 10 minutes is not enough time. Maybe add a setting for 15 or 20 minutes? I’m also constantly getting “check your rear seat” notifications. We have two car seats in the middle row and the back row is folded down all the time. There should be a setting to zero the weight on the seats or add a car seat option. I bet most people that buy a Highlander have children so I’m guessing it’s a common annoyance..ZTClemm84Version: 2.1.12

Key functions missing or defectiveI expected some key functions that other vehicles apps provide: 1. I drop kids at school and the seatbelt alerts are activated when the kids take them off and get ready to leave in the waiting line. This is so annoying and you have no way to disable it. 2. The remote start function is cool! However, in winter I remotely start the car in the house to warm the car up, it automatically turn off when I open the door when I come out and ready to drive. This doesn’t make any sense and I have to start it again. You cannot remotely start the engine if you remotely open the doors first. 3. In the Vehicle tab, only two items: Trip information and Vehicle alert. Both are useless. I know other vehicles have many settings in this tab. 4. The car WiFi function is ridiculous. I even didn’t use it in the trial period. Because you can either choose WiFi or Bluetooth. You cannot use both and I have to use Bluetooth for navigation and music..Sning2010Version: 2.5.7

I want to love it…but don’tI’ve had my 2023 Corolla Cross Hybrid XSE for four days now. The app is wildly slow to respond to the point that it’s practically useless. I’ll unlock it from the app as I’m walking out of my house but have to try again and then I just give up and unlock it since I have the key on me. Yesterday I was trying to load up my car and tried to use the app to unlock it…I literally went back inside for my keys because it was so slow. It notifies me in the grocery store or gym it’s unlocked or the door is open when all doors are closed and I locked it as I walked away…which makes me go back out to check and find it’s all locked up. I keep getting the notification to check my back seat which is completely empty. The only aspect I really like is the remote start since there isn’t a button on my key for it…so when and if that wants to work from that app that’s great. Other than that the tracker and health status are nice..BttrflyroseVersion: 2.1.9

App does not work for me and nobody can tell me whyI got the app and I got a message that the doors were unlocked on my 2019 RAV4 hybrid. So I tried to lock the doors. I got a error message: Request could not be completed. Please contact your dealer for assistance (42). So I tried to start my car with the app and it started. The app shows my tire pressure, mileage, etc. but it will not lock/unlock the doors. So I went to the dealer and showed them that I can start the case but I cannot lock/unlock the doors. We pushed the button in the car for assistance. We were told that the app is connected to my car but there is a problem with the app and I was given a phone number to call. So I called that number yesterday. I was transferred 3 or 4 times and explained my situation to each person. Then I was told I needed to contact my dealer and the man offered to transfer my phone call to them. I’m glad this is a trial period because I will not be paying for an app that doesn’t work and nobody can tell me why or get it working for me..EgersharpVersion: 2.0.11

Opening when the car startsThis app won’t connect to the vehicle unless I click Allow twice. Sometimes it never appears or it doesn’t connect. CarPlay seems to connect 50% of the time. You cannot connect using the Settings in the car most of the time and the app doesn’t have a button within to connect to your car’s Bluetooth. It seems like it’s all based on the app, so I bought the subscription and that seemed to help a little, but I still hate how the smart phone is so integrated into the computer of the car. Auto start is cool, but for $25/month it doesn’t seem worth it unless you are actively opening the app and starting your car when you walk to it. The notifications for windows down and car unlocked are nice, but if your phone is on Do Not Disturb or any other Focus often, you’ll miss them. I love and hate this. I hope there’s an update that makes it more seamless getting in the vehicle..Nicknameisalreadytaken1Version: 2.5.7

Great Car, Terrible AppThis app seems like it was an afterthought pushed out with no consumer input. I’ve reached out MANY times to the customer support team to no effect. To be clear, they are friendly and polite but apparently we need to spend 45 minutes to an hour resetting things. Of course the dealer walked me through setting this up. They had little to no understanding of how this app was going to be influenced by what they were clicking through and just wanted to get the activation completed as I’m sure it’s a tracked metric. My major complaints: 1. Single account per vehicle; share your passwords by design. I created an account for me and my wife which was a snafu as she can’t have an account tied to her phone number AND be added to my account. I guess couples that buy cars and then get married need to call Toyota to straighten this out? 2. Notifications need to be on to use any features 3. Remote start is an add on subscription? I get the need to grasp at any and all reoccurring revenue but I stop at my car. This might be my first and last Toyota. 4. Infotainment system keeps prompting for some pin tied to the app. No clue what this is about. Look, I working in technology so this isn’t me not being a “digital native”. This app is garbage, and seems more focused on selling subscriptions than anything else. Unfortunately it’s tied deeply into the car and it’s infotainment system..Frank343242Version: 2.5.1

Zero starsWhy are the only 5 star reviews from Ian and Mohammed from some random Toyota dealership for setting up the app? It has nothing to do with the app itself. They are having every new customer add these reviews to artificially inflate the rating. How are my legitimate reviews constantly removing while these are allowed? Just create a simple app that actually does what customers want. Since you don’t know what that is, let me tell you. We just want to start our vehicles without spending 20 minutes fighting the app. We just want to be able to see the tire pressure, gas level, lock and unlock, mileage. We want to be able to have it run one remote start for more than 10 minutes. We want to be able to open the doors without the engine shutting off. Such ridiculous and unnecessary “safety features”. Please fire your entire development and QA team and hire some qualified professionals. I know 12 year olds who could create a better app than this…seriously..Jphop23Version: 2.1.12

So DisappointedI had the App, stayed disappointed & let my Remote Services expire. Decided to give it another shot & well, that was a literal week long fiasco to get operational again. Not to mention calls for assistance, communication barrier, forwarded higher up because no one can solve, week long wait so yeah...not pleased. Second time around & equally disappointed. Never stays working without having to start the sign in process all over, get verification codes, run downstairs to garage & scan VIN. Half the time, I don't even get the alerts as to vehicle (RAV) status. It might work, it might not on any given day. The amount this costs & sells itself as being able to do, compared to what I actually get is NOT worth it. Probably the most under-performing App I've ever had & I'm paying for that??? Don't advise I need to do "this or that." I repeat, sometimes it works, sometimes it doesn't. Works less this 2nd time around. I won't miss it when it expires..RpoohVersion: 2.1.1

Stop Advertising and Using my Location!The new version of the app looks better but, as other reviewers have stated, some features are now harder to find than in the old version. The “announcement” that pops up on the screen every few days is very annoying. I have chosen to not share my driving data with insurance companies, so I don’t need the “announcement” about Insure Connect. No matter how many times Toyota asks, I will NEVER share my driving data with ANY insurance company, so just stop asking. Or, at a minimum, provide me a way to stop the “announcement” from appearing. Just like the previous version, this app will always use your location, even if the app is set to only use Location Services when I’m using the app. Every other app developer on the planet has found ways to not constantly track my location, so I don’t know why a company like Toyota can’t figure it out..SpudohioVersion: 2.0.1

Very slowThe app is very slow to load up, and very slow to acknowledge your request. Sometimes the app will crash, give false information about your vehicle from being locked/unlocked last parking location etc. Realistically, the app should be smooth, fast, accurate, and consistent updates to the last vehicle update. More like 30/60 minute updates within the app, not last time used the app. When you open the app, it should have a recent update. Also, it should pair better with basic maintenance information, oil change, fluid change, filters change, dealership appointment settings, etc. The auto start function is a joke. You should be able to unlock the doors and open them while the feature is on. And to fully unlock the vehicle, the brake must be pressed and the ignition button pressed, obviously fob is near by. Chevy does it, along with a few other manufacturers. Please fix these issues Toyota..Batman64389Version: 2.1.9

Few IssuesNo way I’d pay any money for this app. Has some neat features, but should be 100% included with the purchase of a new car. Why does it take so long to do anything? Definitely not worth using to actually lock/unlock car. Why can’t the Apple Watch app work independently of the phone app? Step 1: open Apple Watch app. “Please log into app on phone to use.” Huh? Step 2: pull out phone and open Toyota app. Step 3: use Apple Watch app. So dumb. You have to force close the app when you’re done using because it drains your battery so fast. Useless..BrandnewmacuserVersion: 2.0.3

Version ios 15.8.3 not supported with version 2.5.4I can’t reinstall the version 2.5.2. The Toyota app force the update and now my iPhone freeze and cannot recognise my old ios version.Richard57aVersion: 2.5.4

Subscriptions BasedSuper frustrated that you pay a lot of money to get a car starter installed that will have the ability to start with the app (selling. Feature for the company) and then after a year they make you pay $10 a month to be able to use it. Total crap that you pay for a car starter made by Toyota instead of a third party just to have the phone starting feature and then they start charging you monthly for it. I’ve already paid for the product so it’s just a money grab from the company to then have to pay monthly to even use it. Toyota is scamming people because I asked about a subscription at the dealership and they told me they don’t do that, even after I clarified never have to? And they said yup, we don’t do subscriptions. Lies. It’s all just lies to get your money..AddictedtimyphoneVersion: 2.1.5

ProblèmeJe n’ai pas ios 16 donc pas capable de télécharger la mise a jour et plus capable d’utiliser l’ancienne version qui me convenait parfaitement…. Comment on fait pour continuer mon ancienne version ??? Ketchup 139.Ketchup 149Version: 2.5.1

New version requires iOS 16. Breaks current versionI was just told that there is a new version of the App; however, that version is not supported on my phone. It does not give me the option to skip the update. So, even though I still have the version that works on iOS 15, I am blocked from using it. How irritating is that..IbexMarkVersion: 2.5.1

UnbelievableCan’t believe they will make us pay for that slow app… and i went and buy a 37000$ car but that is not enough to give you a free app that dont even work properly...Karyne444Version: 2.1.12

New version made the app uselessI can’t get iOS 16 with my current device, so the new update made the app useless since I can’t access it. Please make your app still available for those who can’t update to iOS 16!!.ToneZone15Version: 2.5.0

Who thinks these updates out?If you haven’t the latest update from Apple the app becomes unusable, no reversion to last update duh…..Don't like a bad reviewVersion: 2.5.1

Can’t update so can’t access appI have ios15.8 so I can’t update so the app on my ipad is no longer accessible. Absurd..Canuck WordieVersion: 2.5.1

TerribleThe latest update version has made my device obsolete. Now I have a car starter that’s useless. Thanks for nothing Toyota . You couldn’t allow for older versions. I have had 10 Toyotas and there won’t be another one. Bring back your factory push button car starters They we’re way more convenient than canstanly pulling out a phone..JodanbVersion: 2.5.1

New updateWhy why why why why do a dumb move like this iOS 16 well I guess I’ll cancel my account…starting to wonder if i did a bad decision by buying a TOYOTA 👎👎👎👎👎there’s my 5 stars.One big cow pattyVersion: 2.5.1

Toyota has bricked my appUnder the guise of requiring a new iOS version this app has suddenly stopped working. I paid over $100,000 for my top end Capstone and this rinky-dink app is the best they can do. Toyota, stop playing silly monetizing games with your customers. Zero stars. But you cannot GIVE it zero stars, the rating system demands you give it at least one star. More silly games..Errol TundraVersion: 2.5.1

Iphone 7 os 15My app stop working as i am using iPhone 7..H.E.S.AVersion: 2.5.1

Plus d’accès sur ipadPlus moyen d’accéder à l’application car demande ios16.0, ce qui n’est pas la dernière mise à jour pour ipad. Permettez au moins d’utiliser l’ancienne version diantre!.Chantale DesneigesVersion: 2.5.1

Stopped workingToyota broke the app or the functionality with last update. Paying for service that doesn’t work any longer..CB750F2Version: 2.5.0

Couple of issuesShouldn’t have to pay, as mentioned in another review it should’ve been included with the price of a new car. Also, after the update, I’m not getting notifications of when the car has been remote started, which means having to try and start it again because i don’t know if it has remote start or not..Mail WhaleVersion: 2.5.0

App logs me outApp keeps logging me out, have to log in every time to remote start my car which I already pay monthly for?.JorgeBanditVersion: 2.5.0

Make it freeMy Ford app is free and lets me start truck back to back. This one is $9.99 a month Canadian on a $80k truck!!! Plus it doesn’t even have climate control to adjust settings. So $10 a month to start it for ten mins? Make it free..WbabiukVersion: 2.5.0

Meh. Expected functionality. Should be standard w/ pitchAgree with everyone. Just greedy & insult to buyers to charge $10/m for this when I’ve just paid $60K. Functionality is adequate but lock/unlock very slow. Getting after-market TPMS to work in app massive headache..JohnnywalkerwisdomVersion: 2.5.0

I read these reviews but…Toyota doesn’t read them or care. There’s only a couple of lame responses to call them. LOL this was some junior executive’s idea, (obviously a relative), that got a half assed go ahead but no one knows what they’re doing and nobody’s in charge. Corporate fail from an otherwise able car company. 😞.NoNikNameh23498Version: 2.1.15

InsaneSo, I paid $55000 for a brand new car. And this isn’t even included as standard? What was Toyota thinking.XxSpiderSlayerguyVersion: 2.1.15

Not good for places with WinterThis app takes 48 to 72 hours to connect - or so they say. I “re-activated” the app on Friday. Today is Wednesday. Not sure why it costs $10 CAD when it really should be part of the original purchase of the vehicle..No Nicknames AllowedVersion: 2.1.15

RipoffPaid $58000 for a new Toyota and they want me to pay $10/month on top of that for an app with a couple useful features. You would be better off getting an airtag and installing your own remote start. Ripoff cash grab by toyota. If it was free (which it should be) I would give it 3 stars..DhjzjsidjkVersion: 2.1.15

À quoi sert-elle?Avant j’avais une Ford Escape, leurs applications fonctionnent parfaitement, avec celle-ci ma Toyota ne veut pas démarrer une fois sur deux… Cette technologie n’est pas nouvelle, faites la fonctionner..!!.BenbesuVersion: 2.1.15

Not a great cold weather appLiving in northern Canada means several weeks of frigid temperatures below-40 C. We need to be able to run our vehicles regularly to keep them from freezing up. The latest update to the app where the remote start is disabled after 2 -10 minute cycles of remote starting without a passenger is inconvenient..BJF500Version: 2.1.15

Insult to 2021 ownersHow can such a recent car not be able to integrate new app features. Toyota is ripping off good paying customers and penalizing those to take a chances on new release models. Shame on you..Patman-72Version: 2.1.13

Horrible AppI am renting a Toyota Camry and, unlike most vehicles, you have to the Toyota app. The one app cost money and the second app won’t accept the 2023 VIN. It is an easy decision that I will not rent or buy a Toyota product again. Thanks for making future decision easier. Brutal..PhinkeVersion: 2.1.12

UselessI don’t use many apps but when I do, this one sucks the most! As with all of Toyota’s info/interactive it is in the dark ages. Doesn’t work half the time, and the fact I have to pay for this crap after my “free” trial period is ludicrous. Do they make good vehicles? I’m not sure. I don’t like 21.9 L/100 km’s fuel economy. I had better fuel economy (by far) in my 2004 chev crew cab 4x4. Sorry, wrong review!.JoehopkinsVersion: 2.0.3

Not reliableThe app worked for the first two months and then stopped working properly. I still get notifications but the app will not allow me to access the app, I get a “sorry for the inconvenience, but app isn’t working” message. I tried signing back in and I’m still unable to access the app. There’s no way I will be paying for this app once my free trial is over if I can’t reply on the app to work. I’m very disappointed because when it works, it’s a great app..Canadian travelbugVersion: 2.0.7

ProblèmeIl ne fonctionne plus sur mon iPhone S.IPat jrVersion: 2.5.1

Needs a major updateWhere do I start… the biggest issue is the lack of ability to add a second user to remote connect. This limitation is so frustrating, very annoying when you have multiple people in your household using the car. Useless app when you have multiple people driving the car. You can’t have 2 profiles using remote connect. Therefore to give someone else the ability to remote connect you have to add this as a guest driver, which means you loose access and can only gain it back by removing the guest driver. I would give this app a zero rating if I could..Prius owner66Version: 2.5.4

Not all features work properlyI’m using an iPhone 15 Pro Max iOS 18.0.1 Remote start appears to work because once started, option to stop climate appears, yet I get to the car after 5 minutes and it hasn’t started. Also when charging Prime, remaining charging time page won’t refresh, once refresh button is pressed the refresh icon just spins with no updated info. I tested remote start again and this time it worked but the app failed when I tried to stop the car from running. In the “Glovebox” on the app where manuals and warranties are supposed to be, there’s nothing, just a blank white screen. For the time being the remote abilities of the app are free to me because of my new car purchase, but if these issues persist I won’t pay monthly for this service unless the problems with this app are corrected..Meshee4Version: 2.5.4

Inconvenient to useHave to sign in frequently. Face recognition to sign in fails most of the time. Info updates legged behind..William wu 100Version: 2.5.4

Toyota AppI spend over 80k on a truck and toyota can’t even offer free Use of app. Simply brutal customer appreciation.Noah12332184Version: 2.5.4

Not Customer FriendlyI was unable to update the app on one of two Iphones in our household because that phone has lower than ios16 capabilities which with the recent update by Toyota is minimum for functionality. So that necessitates purchase of a new phone in order to use the app, which by the way now costs $10 / month on subscription . The app subscription is not worth that amount , it should be included with purchase of the car as it was the first couple of years after purchase. The response I got from the Toyota customer service rep: it will be reported to the complaint dept , with no follow up call to me to be expected . Just great , a perfectly functional phone that now is incapable as far as Toyota is concerned. And the old version of the app that worked perfectly on the phone is no longer functional. Not impressed to say the least.LutenortVersion: 2.5.4

Limited useFor an app that you expect me to eventually pay for it really doesn’t do much Should be able to preform most functions available through console Open/close windows Set temp Comfort functions The only thing this does that’s useful is start the truck (and I’m not lying for that) Otherwise it’s just platform for you to track my usage and try to sell me things.Adam38Version: 2.5.4

Near useless.This app connects and only partially updates vehicle status. The vehicle will be locked, and when a Start command is sent, the app shows “Remote command failed” error. When the app connects to the vehicle, it never updates the entire status. You would think it should handshake and exchange info and update. But instead the customer must locate the itty bitty Refresh button. Very disjointed. In the end, you never are able to communicate with the vehicle. Feels like the rest of the vehicle, pushed to market with as little testing in the real world as possible so not to cut into profit. After 6 years I’m strongly considering GM again..JasonnameVersion: 2.5.4

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