Toyota Integrated Dashcam Customer Service

I too struggled to connect with the camera. However you CarPlay and your vehicles Bluetooth fight for connection to your phone, which interferes with the connection to the dash cam. If you use an iPad and connect via WiFi that way, it works just fine. Alternatively you can shut off Bluetooth on your phone and connect easier as well. It should be more explicit on how to operate with the vehicles system, but that is why people have trouble connecting.

Wireless CarPlay uses a direct connection from your phone to the head unit for car or apple play. The issue is that as long as your phone is connected to your head unit then it will never connect to the dash camera. Turning off Bluetooth and waiting a moment breaks the connection to the head unit and that will fully allow your phone to connect to the dash cam. Not much more to it.

Works perfect if you have an iPad or 2nd phone separate from the one used for your CarPlay. Like similar reviews I saw, it seams it competes with a connection and the CarPlay interferes; even with the radio off. It worked once with the phone I use for CarPlay & I changed the password and didn’t work since. But overall, seems to work consistently with non CarPlay phone. Unfortunately, everyone doesn’t have that option.

It does work. BUT, there is a small catch. You must turn off Bluetooth on your phone before connecting to the camera. 1: Turn your phone’s Bluetooth OFF 2: Press the WiFi button on camera 3: Connect to camera via WiFi 4: Open app and look for camera if it doesn’t auto connect It took me a while and I was getting ready to add to the many 1-Star reviews. But then I did something I never do: read the details of the instructions. I like the app but Toyota could do something to make the process more clear. I guess this might not work for some, but it worked for me.

DashCam works properly if Data & Bluetooth is turned off on iPhone The moment data & Bluetooth turned ON, DashCam disconnects Need CarPlay for music & navigation Also need DashCam for safety Please fix system bugs in this app or software update for DashCam to work simultaneously with data & Bluetooth On

Was having trouble connecting very frustrating then found a video online that said turn off Bluetooth and cellular data while connecting. I do that now when trying to connect and have no problems connecting with those off.

I got home with my 23’ Tundra and dash cam connected with no issues. But I am person who read operating manual very thoroughly, mainly to see can’t do or not suppose to do. The app does work as it is intended to do.

Even after poor reviews there seem to be no improvement to fix the bugs. App needs to be connected to a separate WiFi then I couldn’t connect CarPlay. How’s this a user friendly? Toyotas device can’t use its existing Toyotas network? Even after connecting to the WiFi it’s not connecting to the device in the app, while it tries to connect WiFi stops on the device. It’s not even integrated dashcam, what’s integrated here? Just a plain dashcam with faulty app and synchronization. If my warranty covers i would choose to return it and purchase third party dashcams that comes with its own video feedback on the cam itself. Such a poor product and app from the reputed car brand! Shame!

I purchased a 2023 Hybrid Highlander Platinum in late February 2023. I got home and set up my Dashcam, but I can’t view any of the events on my Toyota Dashcam app. I called Toyota for assistance. They instructed me to take the vehicle to my nearest Toyota Dealership. I did. I went twice and spent multiple hours waiting for assistance. Both dealerships stated that they were unfamiliar with the Dashcam and gave up trying whelp me. It’s an expensive product that I have been unable to successfully use. If anyone has any suggestions on how to use it, I would appreciate it. I’ve followed the instructions, but the app will not display any of the videos. Please help. Thank you.

In spite of all of the terrible reviews of the app, it doesn't appear that Toyota bothers to read them, never mind do anything about it. Virtually all of the other reviews are accurate as far as faults with this app. The only way I will even attempt to view files now is by taking the SD card out of the car and viewing on my computer. Doing that today, I found another issue. The timestamp on the recording is an hour off. The time is correct on the infotainment system in the car itself. I can find nothing that allows me to adjust the time in the app to reflect the correct time on recordings.

Clunky and awkward to use. Requires that you disconnect your phone from your car, and then connect to the wifi from your DashCam. Repeated attempts necessary to connect. Unfortunately, once the connection is finally made, it times out very quickly so even something as simple as setting the date and time for the camera ends up taking several minutes and requiring repeated re-connections. Oddly, the camera defaults to a GMT reference for the time setting, which is uncommon and not intuitive for most users. Definitely a poor user experience. Viewing the videos best done on a laptop

A couple months into having my new car that came with this device, I’ll occasionally feel ambitious and actually try to get it to connect to my phone to retrieve the footage. It’s never happened once. Wish I could just rip this useless eyesore off my windshield. Always “unable to connect”. Even simple things in their troubleshooting steps don’t work, like to reset WiFi password it says to hold Action+Mic for 10 seconds until you hear a beep. I’ll hold the buttons until my fingers get tired, no beep, no reset.

You have to disconnect auto connect feature in bluetooth settings for the Toyota app (or whatever primary bluetooth connection is latched onto your Toyota vehicle if the integrated dash cam app is on that same device). Then when you are connected Live view doesn't work and you cannot preview recordings. The spinner spins forever like its loading but will never load. Why would Toyota create an app and dash cam if this all did not work smoothly is beyond me. Toyota needs to fix and communicate to their customers.

I will update this review as soon as Toyota updates this app. It is terrible. I can watch short clips and then the WiFi disconnects. Not sure but I believe it’s competing with the wireless Apple Car Play. It does help to cut off mobile data but it doesn’t stay connected to WiFi long enough to download a whole clip. You know when it is connected because you here the single beep and then you have to quickly go to look at the clip before the WiFi disconnects. Toyota is supposed to be quality. Please fix this…

What Toyota doesn’t tell you is very important to make this thing work. I think what everybody misses is the fact that you need to join the network that the dash cam is on and then download the selected videos to your device. The download takes a long time. The other option is to pull the Sim card and put it in your computer or some other device that can read the card.

After two months, a few trips to the dealer ship, replace of the sd card, a few resets of the camera, finally able to connect to wifi, constantly needs to re-connect again and again. But still not able to see a live vew or clip video. My iPhone 12 Pro. And I am use to use RING, BLINK, ZIMODO, TOUGH DOG Apps and I do not have any problems with them. And this camera is the expensive one. I am tire, not sure if want to keep trying or just ask for refund of the camera cost.

How invasive can Toyota be?! Full access to my photos and videos in order to be able to send videos to my phone? Just let me connect via the app and use an SD card. Just got my vehicle with the dash cam preinstalled needless to say I’ll be purchasing an aftermarket that doesn’t require permission to access my phone. It’s already bad enough I can’t get ride of driver connect and all the other apps that Toyota uses to track your everything.

My live feed won’t connect. Yes, I’m connected to the cam with my phone via wifi. I’m able to browse the clips and use other functions but download speeds are very slow. Once connected to the camera’s wifi, there is an indication that the wifi has a “low wifi connection”. I don’t see anything about having the option to select a wifi from the camera if I had any.

Spent a good amount of money to have this DashCam installed only for the app to be worthless. The app won’t save any of my setting preferences even though I’ve tried multiple times to set them. Even tried deleting the app and reinstalling. Toyota company says I have to contact my dealership to get help with the issue. The dealership where I purchased my vehicle is almost 2 hours away from me. As soon as I turn my vehicle off, all of my files get erased. I’ve had my bumper clipped by a crazy driver and it didn’t even save a recording for me, even when I hit the record button shortly after. Also got hit in a parking lot today, came out to find white paint on my car and, again, no recording of the incident. What a waste of money and horrible app!

I opened a ticket with Toyota Corporate because my iOS device would not communicate you he camera. After a few days they said to take it to the dealer as Toyota doesn’t support the device. In talking with a dealer they just laughed and said that’s Toyota software for you. Per the local dealer Toyota isn’t providing any support. They asked if they should just return it. With the current software release do not buy.

Excited that my new truck had the dash cam installed but getting it to work correctly has been beyond frustrating. It competes with the Apple CarPlay and disconnect in less than a minute. I can see that it’s been recording every since it got to the dealership but trying to load a video is impossible! Come on Toyota! Put some effort into making this a great add on feature. Grrr!

This is app is absolute garbage. Every single time I turn on my truck, I have to struggle to get this app to connect to my dash cam (that I paid a lot of money to have installed at the Toyota dealership) and it is incredibly frustrating. I’m a loyal customer and you need to do something to remedy this, Toyota. Stop pushing paid subscription services and fix the products that you already released.

App struggles to connect as Apple Car Play, Bluetooth, and WiFi all get stuck fighting each other. If you disable Bluetooth, and force WiFi to bind to just the dashcam it works, but should be a lot easier in my opinion. My last vehicle had an after factory Rove dashcam setup and it was significantly easier to work with, and it was cheaper, and better video quality.

I read another review- in order to get live view on your iPhone, you must turn off cell phone data- because the system is set up as a low power device your phone wants to use cell data rather than the DashCam Wi-Fi. I increased my review from 1 star to 3.

WiFi syncing with this app is terrible. You’re better off taking the SD card out to view the videos on a laptop. This app is super basic. With as much as Toyota makes you would think they would invest a bit more in their dev team so we could get a product that looks and feels better. Terrible UX/Ui. Please update.

For an alleged higher end product, the functionality of the app that supports it is dismal. You can’t use it while car play is connected, it has no connectivity to review clips unless sitting in the vehicle itself after multiple attempts to connect while in car. This could be a better app if developers read reviews and acted upon them.

The “Live” option does not work. Connecting to phone is about as painful as having teeth pulled with no anesthetic. Must turn off Bluetooth before connecting to dashcam with its own wireless net, meaning you must disconnect from home network on phone while trying to get to recorded videos. Download goes to app space instead of phone “File” downloads. Poorky designed and built.

I have a iPhone 16 I can connect to the dashcam just fine but if I want to see anything on my dash cam I have to download each video one by one. I try to preview it and I sat there with it loading for over 10mins to watch a 50 sec video. So if I want to find the video I want I have to go through download every one which isn’t quick I’ll add to find the video you want.

Toyota should embarrassed, they have much better quality than this. Literally a BRAND NEW CAR and the camera doesn’t connect to phone you have to pull the card every single time. The connection never stays long enough to complete a download or even navigate well. It’s such a POS. I cannot believe this was allowed to be final product.

Why can’t one wifi connection connect you to your whole vehicle? Having to go through my phones settings to disable auto join and Bluetooth just to connect to the camera makes the app pointless. I gave up using this app to view the dash camera. I just hope the SIM card records correctly if there is ever an accident.

Dash cam set up is unnecessarily difficult. It won’t maintain a connection or see any live views. Toyota should be ashamed for forcing this product on people, making customers pay for something that doesn’t work, and then not showing the customer how to use the product during delivery. First time I’ve been disappointed in Toyota.

You connect to the cam via wifi, the downloads take an eternity if they ever connect at all, to basically have to disable CarPlay to make it work or use a separate device that isn’t connected to CarPlay, otherwise you will get disconnected about once a minute. Even if you stay connected, it’s extremely slow

Setting the connection is a bit tedious, but can be done by disconnecting from Bluetooth. My issue is that files are not being saved and cannot be viewed on the app. I’ve even gotten a replacement memory card just in case that was the issue. Nobody has been able to help me out 🤷🏻‍♂️

Connecting to the camera is extremely painful. You have to connect to the camera’s wifi each time not just at first set up, which also kicks you off bluetooth each time. The app is poorly designed. With all the cameras on my Toyota there was so much potential to create a Tesla like vehicle protection feature, but alas.

Have to agree with all the one star reviews, app seems designed to be a complicated bordering on useless entity. I imagine the hardware is good, but trying to use/access is made difficult and tedious. Surprised at the lack of attention Toyota has chosen to go with. Why isn’t it integrated with the Toyota monitoring app? Regret having the cam installed, wasn’t cheap

Anxious to try this app out today with my new DashCam. When Blue Tooth was trying to connect is asked for a password. Selecting the password option took me to a list of apps on my iPhone. Over and over. I finally got the password entered and was then told there were connection errors. I gave up on the DashCam app.

I’m not sure why you just can’t have a dashcam that auto feeds to the app like every other camera system. I don’t have time to sit in my car and review and download. I shouldn’t need to go get something that will read a mini sd card so basically everyone who paid for this upgrade got screwed

This app is so useless. I can’t connect to a live view and there is no easy way to access files or instructions on troubleshooting. It’s not intuitive or user friendly. I swear every time there is a different issue to troubleshoot. Do better.

I agree with all the comments indicating it is very user unfriendly. Very difficult to get it to synch. Totally agree with the comment that it should be Bluetooth not Wi-Fi. So far a waste of money. Step up Toyota. In a 2022 Sienna. Had to have the dealership instal it as my region was blocked from factory ordering. Probably because it doesn’t work!

I used an iPad, Bluetooth OFF, WiFi ON. Connect to Dash Cam after pushing the WiFi button on the cam. Software is crude but all that you really want to do is find the interesting files and download.

Why does the app need “All photo access”. Besides the time spent trying to connect, the app is not user friendly. The dash cam itself has no method to change settings making the app a necessary evil. Toyota needs to respond to all the one star reviews.

The integrated Dashcam works just fine and fits nicely. The app is absolutely awful. The constant disconnection is so annoying. I would rather have the videos uploaded to a cloud based system to view on a better app or my mac. The app seems like it’s 20 years old.

Not worth one star! Bought my new vehicle with this defective dash cam. How can they continue to sell this product to trusting customers who have to deal with the cost to service or replace. I’ve never been able to connect even with Toyota Service Department. Escalating a resolution to replace!!!😵‍💫

Came included on my new Tacoma. Doesn’t work with CarPlay on. App is awful. For the cost, it’s very disappointing. Video quality is mediocre at best. Toyota needs to fix this asap. Why bother adding this if you didn’t do some quality control on the software side.

I can take the card out and watch it on my computer but when I connect with the app it doesn’t show any of the footage. Really sad Toyota charges us $500 for this camera and doesn’t even give us a working app.

Just got my new 2023 tundra platinum and it dose t work on my iPhone 14 pro but it works with my iPad that was released in 2021 there needs to be an update for the newer phones so I don’t have to carry my iPad around in my truck just to use it please fix this

I had a really had time connecting to the app, but once I put my phone into airplane mode it connected right away and I was able to view the video footage.

The dealer told me the app doesn’t work well. They were right. I have not been able to connect to my iPhone 16e at all. I did disconnect the CarPlay first and connected thru WiFi. But the app won’t talk to the camera. The car is 2025 Camry.

Spent an hour of my life trying to get the app to communicate with phone/camera. Wish I would have read ALL the 1-star reviews! This is NOT the Toyota Quality Standard! We put man on the moon with 1969 Technology, yet, downloading vids from a Toyota DashCam is impossible!! Sad!!

Got the dash cam in my new Tacoma and the dash cam itself is awesome the app is horrible. Come on Toyota, this app is not up to Toyota standards. It is so difficult to connect to. 8 months since an update? Not acceptable!

Tried more than 50+ times to connect to Iphone 15 Pro Max! Shows the wifi name, entering the correct password still not connecting to the wifi. Keep popping up unable to connect message! Frustration!! Please fix this!!!!

Opened the app and tried to add the camera. It wanted to connect tothe camera wifi. I selected the wifi and used the default password. Iphone indicated it was connected with no wifi. Returned to the app and it will not proceed past the wifi connection. This is unfortunate

Why is no one affiliated with Toyota from the sales to service know why we can not view or access videos taken on the Dashcam? I was able to when I first got the device, since an iPhone upgrade nothing! (Assume it’s an iPhone upgrade that is the issue) When will this be fixed???