MyWalmart Customer Service

MyWalmart Positive Reviews

Inconsistent performanceAlthough there is a lot to love about this app, they really need to improve the bug fixes on it. Many times I’ve gone to login and it makes me sign in all the way from the beginning and re-establish my identity. Also, when there are punch errors that are corrected it continually gives associates error messages which is confusing. The walkie feature is practically useless as it is now. Texting would be a better option. Also, as a people lead or manager it would be great to have an option to be able to message ALL associates at once. Sometimes there is communication that we used to be able to send out as a time clock message which we can only do to associates that are on the clock. Thank you for your time and attention to this matter..PLLisaVersion: 1.5.1

Great start!I updated to the new version yesterday and tried the mobile time clock; this is such a well rounded and much needed advancement for this app and for our core job functions. I felt so much more at ease knowing that I could clock out without walking all the way back to the back of the store to do so. It was nice to know I had options for that. While the MyTeam tab is stuck on loading (hoping this will be fixed in a future update because I want to try the walkie feature) - the schedule portion of the app is nice and I really enjoy using Ask Sam; I would love if in the future; you could say “Hey Sam” and talk to it just like you would any other voice assistant (i.e Siri) and I definitely want the inventory management features integrated; curious to see what great innovations come next; I’ve heard rumors about AR being used in a newer inventory concept where you point the camera to the top stock or the bins and it highlights what needs to go to the shelf...if this is true; that is incredible and I’m excited for it! Thank you Walmart for doing things to make our jobs easier and for bringing some fun back into our experience. Keep it up! PS: Please make the time clock load times and submissions faster; it takes on average between 37-40 seconds for my punches to go through; fix that and the My Team tab being stuck on loading and you would have a definite 5 star app....also; are we going to get support for Dark Mode? Would love to see this across all of our work apps and the Walmart app too.BranniMikalVersion: 1.0.11

Ask SAM has room for improvementAs an associate at Walmart, I believe that ask SAM is one of the best things introduced, however Sam isn’t always the best when it comes for searching for an item. For example, searching for an item using a description has a chance of Sam searching using keywords and not your entire search bars content. Additionally I think it would be a great improvement if Sam could be used to look up an item based on its merchandise name for example “Gv fzn peas” (that’s not an actual product I know) but if you could type in just the merchandise name and get the exact product that it matches it would make searches a lot faster, that being with Sam using descriptive words as a search description when looking for a product you don’t know the name of. Other than that, the app works great and I’m really happy with it. I think Sam has a lot of potential here and if these things are introduced it might help a lot of people find things quicker..Kolbe I-TunesVersion: 1.17.1

The app worked great the first month but then it stoped workingSo I started working for Walmart the in may of 2020 and the first month but then it stoped working it would not allow me to log in. So I redid the two step verification and it still didn’t work so I deleted and reinstalled it still didn’t work. So I called the support that Walmart gives you and they said that there’s not much they can do but give a ticket that someone can look into later. But about 4-5 months after getting this ticket they canceled it with no reason or s as anything. So I tried and do the two step verification and also uninstall and reinstall and still didn’t work. So now I’m really mad still and I would like for someone to help but there’s not anyone willing to help with my problem..Walmart employee 475Version: 1.0.11

App SuggestionsKindly please fix the issue of the app when scanning the item; sometimes it will go black by itself. We can temporarily fix it by removing the app from background apps. And some features of the Vizpick, which auto-prints when labeling the item, make that much easier for all associates who are working in the backroom. For another suggestion, please make the application for low-end devices, especially for those associates who have low-end devices that can afford phones. so that they can work fast and not worry about the app that keeps them working slowly. Other than that, that's all I can have now. Store #3290.Obien ClarenceVersion: 2.1.1

Could use some improvementIf I was able to clock in on my iPhone 15 Pro Max with this app in the state of Illinois, that would be awesome. I don’t know who made it illegal to do so in the state of Illinois, but that law needs to go away and I need to be able to use my app on my phone so I don’t have to run all over the store to the nearest terminal or the Time clock near personnel just to clock off or clock in or whatever, it doesn’t make any sense it’s almost 2025, it’s time for the State of Illinois to wake up to the fact that everybody has smart phones, not everybody has a work phone provided by personnel staff. I would absolutely give this app a five star rating if this ever changed. There is the occasion where I can clock in and out after a recent update because of some glitch, but it reverts back to the inability to do so after a day or two..BERGMAN1981Version: 1.25.10

Glitches really badThe app does work sometimes but there are times where when I got to clock in or out that it won’t accept it and sometimes glitches and won’t let me clock in or out or allow me to start/end my meal breaks. Everything else seems to work fine though. My main concern is the clock in and clock out. My badge doesn’t work and this app is the only way for me to clock in or out at this time. It was just this morning I clocked out and it said it took it then I loaded back into it after I had left the facility so I could check my schedule and it told me there was an error with my clock out time and therefore I had to turn around and go back to the facility to clock out. This isn’t the first time this has happened to me and it really is quite an inconvenience. Please fix ASAP!.Mxcn-bean-dipVersion: 1.1.1

AppThank you for listening when associated voice there opinion on the app. The app is great we can do everything on here. I did hear there a when you call out through the app they don’t register that we call out. We still have to call out with the call out number. I don’t know if he was informed or if the issue was fixed but I know my HR was saying that could never register that we called out so we get a no call no show because we’re going through the app but I love it so much don’t really wanna call the 1- 800 number . It’s like a one stop shop website for employees..RJ50$Version: 1.15.10

Wish there was moreBeen working for the company for about five years now. One thing I wish they’d make readily available is the key event dates. Since there’s often times where we are unable to log into the wire at home(although we SHOULD be able to do that too and have full access at home), finding out the key event dates for your store is a LOT harder than it should be. If they were shown in the app, or when you go to report and absence and it tells you if the day is a key event date for your store, it would make it a LOT easier to manage your points. Nothing like finding out you get fired for having 5+ points when you thought you’d be in the clear because the company doesn’t let you view key event dates at home..Jojo2883Version: 1.21.2

So so on update.Maybe a little below so-so. The update was last week and it came with the option to clock in/out of work as well as for lunch. However it works about 20 percent of the time. I’ve been late clocking in twice already because I relied on the fact that the app would take care of me. This update needs a update and soon. Also, the new push to talk between employees works about the same. I get a text saying I have a message but rarely get the ring. That function I can do without. I will give more stars and a better review if I see an update concerning these problems..Tonygar001Version: 1.0.11

It’s okay.My main issue w the app is that I will enter my PIN I correctly by accident, so I type it again. It’s wrong, I doubt it but okay. Do it one more time, wrong again. Have to reset PIN. Even if I enter it correctly it says I didn’t. It’s easy to reset, thankfully. But when I need it rn, the PIN likes to screw up. I been w Walmart 3 weeks & already had to reset it 3 times 🙃. The clocking in function works for me, but it always says “can’t verify current status”. I look at it tho, and I am clocked in. Takes forever to load though. Also, many items I scan don’t have a spot, but use a team member’s device and it most likely has a place. 😑 Why does it make a difference? For the most part, it does what I need it to do..Kelso DunVersion: 1.4.4

OverviewThe app is a great idea and I love it! There are some issues and glitches to me worked out. One I was like to see fixed is the issue with price changes not showing up right for everyone. I will see no price changes while another AT will see thirty of them. The app also has a terrible lag issue. It will start to run slower after a minute of using it. Sometimes I have to reset the app just to look something up for a customer. Some customers don’t understand and get a bit frustrated having to wait on me to reload the app..ShowingNoTaleVersion: 1.15.10

It get the job done, but recently I’ve been locked outI think the app is very streamed line and simple to understand alway room for improvement. I just can’t come up with one because I’m not a app developers or someone with a idea. The only problem I have is a big one in my opinion is being locked out of the app. I’ve been locked out over two weeks I think at least, me, fellow employees and even managers have tried and failed to resolve my issue. It keep telling us that I have to setup a 2 step verification. We tried that and also tried to remove the number to no headway made I hope this problem can be resolved or maybe someone can assist my issue thank you for reading my cry baby essay.WilliyBeGoodVersion: 1.5.1

Needs WorkI have been an employee for about a month. Each time I go to clock in or out while in the store, the app just spins for a period of time. Eventually, most of the time, if I go out and back into the app I will be signed in or out. There is a flag “unable to determine clocking status”. This has caused me to go home only to discover I was still clocked in. I had to contact my Team Lead to do a correction. Also, lately there has been a red punctuation mark on Tasks but there are no tasks to complete. These issues are very frustrating. Please fix! The app is not working at all now!! This is crazy as we cannot check our schedules, clock in/out nor can we help customers locate items..Rimomma77Version: 1.7.3

This app is a piece of crap!If I could give this app -0 stars I would. It is basically worthless and taking up space on my phone. It freezes up on me so that I can’t clock in or out. I never can see who is working or try to connect with them. If I want to use the app each day I have to delete it from my phone and then reload it each day; then I can only see my schedule. Please fix this app so that it is workable and user friendly. Oh and I have a new iPhone 11 Pro Max so I know the problem isn’t my phone. A disgruntled WM employee!.BlancasenoritaVersion: 1.0.15

Useful but needs improvementI used to have an issue with my two-step verification. I changed to a new phone and so I had a hard time enrolling my new device to the app until I sent a ticket through One Walmart site. Surprisingly, it was fixed after a day. One thing (among the many) that I want to suggest is regarding the “Ask Sam” feature. I wish it would auto-correct typos because it will save the customer’s and associate’s idle time. One time, I looked up “bread crumbs” and it didn’t give me results because it wanted the correct spelling. I know this is a minor issue but I hope this will still be given attention..YinnasimpsononinstagramVersion: 1.1.0

Some few kinksIt’s definitely a work in progress but it’s pretty good. Other than the fact that when I walk into lawn and garden I can’t clock in there. I’d like to clock in then so I can head to my department (housewares) to find my team lead and know what I need to do right off the bat. The other thing is the check for update page I get when opening the app. My store doesn’t have the best wifi so it takes a while just to get into the app to help customers find something they need. Other than those two things it’s a pretty great app. I think it would be cool to adjust your true availability through the app too..SaraheelliottVersion: 1.0.15

This app is great BUT…Need to fix the scheduler system to where associates can see every possible swap that can be made. This ability was lost last November. It briefly came back in late June and now is messed up again in that it’s very limited on who we can swap with but for most days, it says there’s no available swaps which isn’t true. I can ask around my store for possible swaps but literally have to write a note to my supervisor to make the switch in the system and then depend on them to get it done which doesn’t always happen. Shouldn’t have to do al that when it can be easily taken of in the app. Please fix this and I will give a 4 or 5 star review..Jedimaster0416Version: 1.33.4

SolidThe app is pretty good for what it is, the Ask Sam feature is useful to help customers as well as when I’m off shopping in order to scan prices (especially considering that the shelves are often shuffled). My only downsides are that the clocking function sometimes glitches out and stops working, or that the app randomly freezes, and there are other times where I try to clock in and it gives me a completely different time than it currently is (for example, I could be clocking in at 10:57 and the app will ask me to confirm for 7:59). But when the app works, it works..OGNessonVersion: 1.2.0

Too many sign insConstant sign in and recreation of passcode. I understand the security behind it but as an online grocery associate sometimes I am in the middle of dispensing with my work phone and I get stopped by a customer so using my personal phone is the only other option to check inventory or to see if we carry an item. But to have to sign in, send the push notification, create a new pin then use my Face ID takes up a lot of time. Some customers just walk off before I even finish.DrumminDretVersion: 1.8.0

One stop shopI really like the one stop shop feel from the Me@Walmart app. Almost everything in one place. The only criticism I could give is not being able to see the category numbers. It’s not important for everyone but in the Entertainment department it can go a long way for setting mods and getting merchandise to the right location faster. Also I noticed that sometimes the app doesn’t show cross reference items, but Inventory Management will show cross references. All in all, great app for busy people..RouxlinkVersion: 1.8.0

BRING BACK THE ROSTER FEATURELove the new app & being able to clock in & out. Must still be some bugs because I occasionally have to reboot my phone to get the clock feature to work. Also, please bring back the Roster feature. Without the TMAT, we are unable to see who works. The Roster showed associates in order of time they worked, which was great, whether I was on the clock or not. The AskSam does show schedules, but if an associate has several work areas, it doesn’t show the complete work day. 🙁 BRING BACK THE ROSTER FEATURE! 🙂.TDBROOKVersion: 1.0.11

Kind of goodMost of this app is pretty good. It is simple to use and the information it gives is simple. The only thing that I dislike is the fact that it takes forever to clock you in and out and for lunches as well. I can walk the whole store and not be punched out and have to wait at the door to make sure that it does punch me out before I leave. I want to make a punch and have it be done in a few seconds, not long enough to walk the whole building and never have it finish, or to have it say that it couldn’t punch me in or out..Aurora20221996Version: 1.0.14

Inbox hasn’t worked in six months.Getting notifications from the app and clicking them takes me to inbox which is unavailable. Says try refreshing which does not help. As schedule changes would show as a notification I would prefer that to work. I hate trying to hunt around just to see if I can notice anything changed. If that ever gets fixed then I’d rate the app higher as everything else works for me just fine..Sh'Dynasty06Version: 1.8.10

Time Clock disappearedSo this app was working really well at first, and then about a week ago, my time clock option disappeared and I can’t clock in and out from the app. Also, when I click on the “Me” tab, my name isn’t there. My name says Not_found and my hire date says Invalid date. My role also says Not available. Like..am I no longer an associate there or something??! I’m really mad because no other associates seem to have this problem. I can still see my schedule and associates working so that’s the only good things. Also, the walkie function doesn’t work. Or I don’t know how to work it..Rachel3588Version: 1.0.14

Could use some work.This app is a wonderful app, I can do all my work tasks in one place. I have been working at Walmart for almost two months and this app has made the process of learning how to do my job better and faster. The only thing I wish is that the app’s AI was better at answering my questions, and the price check tool sometimes fails to work the first time, but I always get it to work the second time around. Fix those problems and you have a great app that is a great tool for work..RealjoshwilliamsVersion: 1.32.0

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MyWalmart Negative Reviews

Digital locks and sound effectsIssues with app freezing after update earlier this year. You can’t do any type of multitasking with this digital lock stuff. It’s extremely frustrating that you can no longer use your personal phone because you can’t do RFID and unlock a digital lock. Not to mention how inconvenient and non user-friendly it is to have to go back 3 separate screens if you’re doing top stock and then have to unlock a digital lock for said top stock. This applies to any everyday function with the app. The only solution is to use both your personal and work phone. I’m not gonna use 2 phones to do my job more efficiently because the developers of this app didn’t account for any practical use scenarios while unlocking digital locks. please give us an option to turn off in-app sound effects. Every time I use the digital lock key, my phone audio switches to a muffled, distorted sound that won’t correct itself unless I restart the app. I have my phone ringer off for a reason, and it’s so frustrating that I have to deal with audio glitches, AND a loud chime every time I scan something. I would just use a TC if I wanted that. My store allows earbuds, it’s annoying that the app automatically pauses my music when I scan anything because I’m forced to listen to the chime sound effect.Tristan.natsirtVersion: 1.34.3

An app thats so unintuitive it can (and has) costed people their jobWhen requesting to use ppto your only able to use it in 15 minute intervals, perhaps thats more so something with company policy but that isn’t the issue. the scroll wheel by default STARTS at 8 hours. There is no induction that this can be changed unless you figure it out by sheer luck or if someone else physically does it for you the first time to show you. Second there is no system in place to double check if or confirm that you made the right selection. now keep in mind you need to work 30 hours to earn 1 hour of ppto. The way its set up, and ive even checked Reddit for a solution on how to recover my own ppto and apparently the same issue seemed to have been present two years ago and absolutely nothing has changed. literally all it would take to fix this is an extra screen that has what the request is, a small 5 second timer before you can select anything at all other than to go back and change (and even thats not entirely necessary) and a message says “are you sure?”. the lack of effort (by whoever runs the app’s systems or the higher ups within corporate, not necessarily within the individual stores) put into fixing this problem is insulting..6.5 year accountVersion: 1.5.1

Truly an awful company to work forChances are if you getting this app it’s bc you got a job at Walmart. And from one associate to a soon to be, you’d be better off working anywhere else. Walmart had the audacity to claim we are a “Walmart family” but constantly put profits before people, and of the 100 thousand plus dollars generated every single day they only pay 15$ an hour. I was told my cousin wasn’t “immediate family” so his death wasn’t an excused absence it was actually quite the opposite bc it was a double point day. There are leaks everywhere in the roof and rather than fixing them they just make workers clean the mess up over and over again posing a hazard to both customers and workers. There is never enough equipment for all the workers so you’re constantly competing and waiting for equipment to free up. If u stop and talk for seconds you’ll be told to keep working but then the same team lead/ manager who told u that will turn right around and talk for half an hour. They promote awful people making your working experience miserable. All and all it’s an awful company ran by awful people and if you can help it, believe me you can do better than Walmart. We all deserve better than Walmart..Elden lord TruthVersion: 1.25.11

Frozen White Screen Glitch/App Not WorkingSo a few weeks ago I was trying to help a customer find a product on the app but it was taking a really long time to load so I decided to try uninstalling the app and redownloading it because that usually fixes the problem but ever since I did that, every time I try to go in the app it’ll make me agree to the terms of service, ask whether I wanna enable my location and notifications, and then it just does a blank frozen white screen… And when I say a white screen I’m talking like the entire screen.. like there’s nothing to click on. I’ve tried refreshing the app, uninstalling the app then redownlading it, turning my phone off and on like literally nothing fixes it. I thought it might’ve just been a problem with my phone because I had an iPhone 6 at the time which is pretty old but I just got a new iPhone SE and I still have the same exact problem I did before so it’s clearly something to do with the app. Like the app is quite literally useless to me now because I can’t use it at all..Auth FlashVersion: 1.4.4

The app doesn't workFor some reason I cannot use the app on my phone ( iphone 14 pro max). Everytime I try signing in it doesn't let me me go forward and it automatically closes. I've tried everything , I've tried using a different network, I've tried uninstalling and reinstalling the app several times, I've also tried restarting the phone several times, nothing worked, apparently it's not working only on my phone , I thought that my phone was the problem so I contacted iphone support and they went through the phone and they said that the phone is perfectly fine and the problem is definitely the app, so they recommended me to contact the developers of the app directly. The interesting thing about it is that I can sign in on other devices , but I need it to work on my phone. Everytime I try contacting Walmart about that it's always a lonnnnnnng wait on the line and they are never available. I don't know what to do anymore and the position I'm going to be working at requires me to have the app on my phone..Aliflore1Version: 1.21.2

Please fix your appEverything i list is a problem not only i, but every associate in my store has had with this app. the biggest issue is with it being very slow. there have been numerous times that i have had problems with the app upon clocking in that caused me to be late and have to use my ppto to cover. many problems with it saying “proximity error” whilst inside the store and attempting to clock in, usually takes several tries to get it to acknowledge that i’m in the store. “unable to get time zone” is another pop up i get often as well as just flat out refusal to accept my time clock punches. lots of issues with the “item information” scanner, again, mainly with it being very slow. there are many times when i will scan a item and it will say “unable to get item information” or do something along those lines. has issues with linking to a printer for case labels and/or will print the labels incorrectly. sometimes the scanner will not scan barcodes at all. here lately i’ve had a lot of issues with the app randomly crashing and also with the screen continuously loading when trying to print a case label. all of these app issues make my job very frustrating and take time away from doing my job effectively. a lot of these issues are not new and have been going on for months. it’s disappointing for a multibillion dollar company to produce a app this faulty for its associates. please do better walmart.Amethyst.loserVersion: 1.5.1

Broken appThe app is completely broken for me at this point. Once I open the "ask sam" thing and search for an item, I can't actually open it. Which means I can't check availability, sales, whether or not it's clearanced or deleted- a SIGNIFICANT function of this app is just gone! Including actually having a barcode to scan instead of having to hand type in every single UPC. And it's ONLY my phone doing this, my other coworkers have it work just fine. And I'm using a company provided phone, which makes it even worse! Can't make YOUR app work on YOUR phone? I re-signed in, restarted the app, restarted my phone, and I even uninstalled and reinstalled it, and guess what? Still won't work! Garbage app by a garbage company. If you want us to be able to do our jobs you MUST give us a working app that doesn't have bugs so bad it bricks my phone. There was nothing wrong with inventory management, there was nothing wrong with the time clocks. These should have stayed. My job has only gotten more difficult and more tedious without inventory management. It shouldn't take me 5 minutes to clock out from the moment I open the time clock to the moment I can actually clock out, because if your phone loses internet connection for even a minute, it signs you out, which means you have to sign back in, wait for your 2FA to go through, finish signing in, and then maybe it'll be connected this time. Sometimes I have to forcibly crash the app several times before it finally connects to the internet and I can clock out. If I had somewhere to be after work I don't have the time to waste MINUTES trying to clock out, when the timeclock took seconds. Swipe, hit a button, you're good to go. Now you gotta open an app, sign in, open the timeclock part, hope that you're connected to the internet and the time clock is actually updated to your time, and clock out from there. Make your app work. There's a reason you have a majority of 1 star reviews. Billion dollar company can't even make a working app. Shameful..NonbinarLeeVersion: 1.6.1

Me at WalmartI’ve worked for the company for 7 months. I was hired for stocking associate. My first day they stuck me in the freezer. So my job was to pull items that were needed and put them on the shelves. Also to put the overstock items back into the main freezer. Let me say I did the job amd figured it out. So I was stuck where no one wanted to go. It’s brutally cold at -10 degrees in the main freezer. Also stocking the shelves is cold. But the problem is they don’t provide you with cold weather gear. That’s on you. So all the other employees get a nice cushy job while you freeze in the clothes you brought. So you have to buy your own gloves and jacket and hat. No reimbursement. Then come to find out that no one wants to work that department. You are on your own. It’s cold and the work just piles up. There is no way one person can do the job. Oh. And if the job isn’t done…they reprimand you. Lol I put my notice in yesterday. What a joke. And this is the company that brings you your food???.DogeB377ADogeVersion: 1.5.1

Glitches involving personal informationI have been a Walmart employee for two years, and my app has developed a glitch whenever I try to enter in my personal information, including my birthday or Social Security number which you need to put in to be able to see certain pieces of information such as your paystub app crashesto be Clear the app crashes not my phone. Everything on my phone and iPhone 12 still works the app that doesn’t. This is made seeing my paystub’s incredibly difficult as well as for me submitting them to Social Security has become nearly impossible. I am the only person in my entire Wal Mart location who seems to have this problem. I’m just warning you guys if you’re going to work for Wal Mart you have to use this app and no one knows what this issue is. Even a year effort popped up got fixed and is now back. It is making my life at work and outside of work incredibly miserable. That is why this app gets one star..V@nquisher1Version: 1.30.2

Misleading PPTO “Approval”statusesPPTO system needs an overhaul and needs if not needing fixed being told the truth or lied to buy people above me, Team Lead, etc., the system of PPTO and how it can be approved even though you do not have any I know it draws it from the PTO, but I’m being told that that’s not allowed if so, in the system shouldn’t allow it. Where is the rules on what is allowed and not allowed? I guess it’s just the discretion of whom your boss is whom you are. If you’re not allowed to do this then why was I allowed to for months and months and months and never be disappointed always has approved. Everything is covered and from my with you or the associate support you it looks like it is been approved and covered and taken off just to find out six months later every time I was late or would leave early if any of PPTO issued came from PTO any at all even one minute this void or disqualifies the approved untold but I wanna know is why the system allo.Wolverine 1984Version: 1.34.3

Missed the markI’m not sure what the app designers were going for but this app needs major work. Everything I would want or need the app for, this app can’t do. Want to check your paycheck? You can’t you have to go to Walmart one. Need to call in an absence or a tardy? You can’t, you have to go to Walmart one. I work in the distribution center and we’re not even allowed to use the app to request time off. We still have to fill out paperwork. Need to put in time for a vacation day? You can’t our distribution policy is that you have to put in time specific time as in I work a 10 hour shift so I have to put my time request in from 6:00AM to 4:00PM. You can’t do that on this app it puts your request in as a 24 hour time off request automatically and you can’t fix it! These are just a few issues I’ve found with the app I’m sure there are more. I would love to recommend this app to my coworkers but I can’t..Vintage1974Version: 1.8.10

More of a hindrance than it is helpfulI don’t mean to sound dramatic, but I’d rather be catapulted into the sun than to have to use this app. It’s just the worst. First, the time-clock rarely works correctly. It often won’t allow me to clock in, saying “you aren’t scheduled for 12 minutes”, and it does this sometimes even when I’m returning from lunch. I don’t know if it’s by coincidence or design either, but our electronic time clock on the computer will not allow me to clock in under any circumstance since the app came out. But it will accept all other punches. Secondly, what good is the swap shift mechanic if I can’t even see the other scheduled shifts? Unless I’m at work looking at the schedule it’s pointless. If I had access to the entire schedule on the app then I would know who I could potentially swap with. Thirdly, the microphone is on by default when the app is open. Why? I don’t use it and the switch ought to keep it off until I switch it back on. Fourth(ly), no one, at least at my store, uses the in-app chat. When they posted a paper in the break room promoting it we all rolled our eyes. When I need a member of management ASAP, for whatever reason, I shouldn’t have to rely on a chat room that resembles a graveyard full of “hey someone needs something in jewelry” messages from weeks ago. No one checks them in real time, and I’m not about to enable notifications from work on my personal device. No. And finally, my app logs me out every other day. Then I have to sign in, wait for my confirmation text, then create a new pin, all before I can access the app functions. What good is this when I’m trying to get clocked in? It’s made me late before and I’ve had to do a time adjustment just to hear our HR give me heck over it. Not only that, but when I’m on the floor and need to access it quickly, I have to stop and deal with that. Not cool. We didn’t ask for an app. We didn’t need an app. We’ve had, I don’t know, maybe 4 different ones since I’ve been an associate. In the ten minutes or so that it took me to write this the app has re-scanned my face 3 times. What is the deal? Hard pass..DFarmer21Version: 1.8.0

Clocking in and out issuesLately I have noticed when it’s time to clock in and out from my shift it freezes. I’ve had to turn my phone off and on to make it work. Now I have to delete the app then loading it back on. Having to start over for my password ect. When I think it’s working I get an error message. Then I have to log on a computer to see if I was clocked in. I have had times where it says I clocked in and I wasn’t. The time was saying I clocked in at this time but I didn’t start work till 1 hour later. It’s confusing and time consuming. This issue will have us thinking we are clocked in and started working when in fact we have not due to this glitch. This issue will put our jobs in jeopardy. So please fix this ASAP. Thanks!.MeukimVersion: 1.2.0

Very t’d off is the least I could sayThis app has continuously logged me out and not allowed me to log back in. Yesterday I worked a 9-6 and the app worked just fine my entire shift. My shift ends and the app won’t let me log in and EVERYTIME I try to it says “invalid credentials” my own team lead doesn’t even know what to deal with this. I reset the app I updated it re-downloaded it. Nothing works. I can’t check my own schedule to even see when I work. Not to mention the time it takes to clock in and out through the app and how it clocks you out on its own. Y’all are a billion dollar corporation and you can’t even afford to get an app right. How am I supposed to see when my next shift is? I have no clue if. I work today or not. This is completely unprofessional and watch somehow if I miss work I will still be held accountable..ShsijrishdbdbdbdhshsbsbnVersion: 1.8.18

Use to be A Great App but Major Problems that no one knows how to fix.I used to be signed on to this Walmart App. But when I got a new phone and download the app and the verification for it. And try doing the two step verification. It kept denying saying that the wrong numbers for the step verification. And when I tried to go in and delete my two step verification it won’t let me delete it or add another. And with HR saying that soon they will get rid of time clocks how will I be able to clock in, going on meal, and clocking out when they app refusing me and other people. With HR not knowing how to fix it. Putting in tickets for it to get support on to fix it. Been past 5 months and still haven’t gotten it figured out for us people who are having these problems..Grim JackalVersion: 1.4.4

This app consistently makes everyone’s jobs harder and every single feature is irredeemably flawedTopstock features don’t work creating pileups of topstock that never gets taken down. Same issue stands for vispic. Scanning features are slow and inconvenient for “a box a minute” standards not to mention the inaccuracies in the shelf counts because of how easy it is to accidentally change them on the app without realizing. This app makes everyone’s job harder from management to stockers. The sidekick feature is embarrassingly underdeveloped and fails to show any level of accuracy. Not to mention the program randomly logging you out and making you re enter all of your information. This app and its inability to be compatible with daily work hinders with employees abilities to do their job in a timely manner..$umshineVersion: 1.34.3

The Ask SamSince working at Walmart this app has helped a lot with my needs. I’ve never had any issues before and clocking in and out has never been a problem. Same goes with everything else, scheduling, scanning, and logging in. But.. since the new update on this Iphone the ask sam feature is not working. This makes it difficult to help customers or to find items. I’m a shopper that runs around the store so it’s a big inconvenience if i can’t find my items. I’ve tried updating my phone, deleting and reinstalling the app, clearing all my history with app, and nothing has worked. Please fix this issue, and I am not the only at MY JOB that has this issue. Multiple people are asking to fix this problem..BobbyTheMan565Version: 1.10.1

Developers need to fixFirst: the app is great, when it works. I love having my schedule at my finger tips, and easily being able to see available shifts. However, since day one of trying to use this app, I have had a constant issue with it just signing me out and then no longer being able to load it or sign back in to it. I worked with app support for over a week to get it back the last time, only for it to kick out again after only a few weeks🙄😠. I am obviously not the only one with this problem, yet nothing seems to be being done to fix it🤷‍♀️. Please, Development Team or App Support, do something to fix this. Since this is supposed to be such an important tool for us to utilize, make it possible for us to use it. Thank you..Look, dudeVersion: 1.5.1

App needs some work done to itThe app is great and all for clocking in, but sometimes they’ll lag due to the Wi-Fi at the store sometimes and it won’t keep you logged in for a certain amount of time and it will also like won’t clock you in or out if you’re in a certain part of the store. For my app, I can’t see my coworkers scheduling or my boss is scheduling, but everybody else can see mine on theirs, which is kind of unfair and also would be helpful so I know who I’m working with the next day, but the app does kind of have like a lot of bugs and errors that needs to be done. overall, the app can be good sometimes, but I hope the next update really makes a difference so that it doesn’t lag at times or make it hard to clock in.CHIWITWIKIVersion: 1.34.3

Won’t let me loginI was able to login and pick my vest size and everything else I needed to do but now it won’t let me login anymore. Once I login it take me to the screen where it shows when my start date is and drug test and orientation but I haven’t gotten a date yet or time for either or those. But then it kicks me right off so now I can’t see when I go for orientation or for my drug test and I don’t want to miss out on this because I really need this job! I’ve tried calling the store even going there in person but everytime I go no coach is available so I’m at a lost and I don’t know what to do?! I tried deleting the app and reinstalling it but that doesn’t work either, I’ve changed my password as well and still nothing. Please help!.Carabear0394Version: 1.30.2

I can’t open the appThe app was working fine yesterday but now when I go to open it now says that I need to create a PIN number, except I can’t. When I go to create my PIN number the number pad on the screen appears enlarged with the 0 being cut off. Also the numbers on the pad that do show only show the top half, and the seven eight and nine buttons will not respond when touch. So how am I supposed to set a PIN and access my schedule and other features in the app if everything that is supposed to show doesn’t and what does show everything still doesn’t work. I have already tried uninstalling and reinstalling the app and restarting my device, but that does not help. Now the app is useless to me. I can’t scroll down either..Alabama sturgeon hunterVersion: 1.1.0

Interrupts musicNo really, it does. Anywhere. At home listening to music and want to check your work schedule? Gotta pause your music for you. Listening to music before your shift and want to take a look at your hours for the day? Pausing your music for you again. There’s no functional purpose unless your intent is to pause the music of associates are currently on the clock. This is just as dumb because 1. If an associate was on the clock and on their phone and as bad as that function would make them out to be, they probably wouldn’t be looking at the associate app, and 2. Your good associates look at the app on their breaks usually, if not just to find merch when they aren’t on break.AliserdeeeejedVersion: 1.2.1

Limited use on iOSI have this app installed on my work phone and it works great; but on both of my iPhones, this app has issues with anywhere I try searching for information. ASK SAM, he will only let you see his answers while the keyboard is on the screen; if you try to send the keyboard off screen to easily read; the screen goes white until you reopen the keyboard. Same issue in the MY TEAM section. And when the keyboard is open on my team; you can’t see anything useful so I can’t even use that section of the app. I have tried seeking help but they just tell me the new update has fixed this issue; but I have uninstalled the app, restarted my phone, and reinstalled the app and it still has this same issue..Elc121082Version: 1.5.1

As a People Lead I should be able to see Overtime and other features!The app does amazing things, but needs a lot of improvement. Not only is the rollout for features slow, they don’t come out with things before decommissioning on other devices. I noticed that salary managers have access to seeing people related metrics such as overtime. Hello… people leads should have access to all functions that salary managers do on this app. Also a message feature to go along with the walkie feature would be great. I’m talking about text messages, almost like a time clock message for the app. We should be able to leave messages when the associates clock in..ShaneM28Version: 1.5.1

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