MyWalmart Customer Service

MyWalmart Positive Reviews

Inconsistent performanceAlthough there is a lot to love about this app, they really need to improve the bug fixes on it. Many times I’ve gone to login and it makes me sign in all the way from the beginning and re-establish my identity. Also, when there are punch errors that are corrected it continually gives associates error messages which is confusing. The walkie feature is practically useless as it is now. Texting would be a better option. Also, as a people lead or manager it would be great to have an option to be able to message ALL associates at once. Sometimes there is communication that we used to be able to send out as a time clock message which we can only do to associates that are on the clock. Thank you for your time and attention to this matter..PLLisaVersion: 1.5.1

Ask SAM has room for improvementAs an associate at Walmart, I believe that ask SAM is one of the best things introduced, however Sam isn’t always the best when it comes for searching for an item. For example, searching for an item using a description has a chance of Sam searching using keywords and not your entire search bars content. Additionally I think it would be a great improvement if Sam could be used to look up an item based on its merchandise name for example “Gv fzn peas” (that’s not an actual product I know) but if you could type in just the merchandise name and get the exact product that it matches it would make searches a lot faster, that being with Sam using descriptive words as a search description when looking for a product you don’t know the name of. Other than that, the app works great and I’m really happy with it. I think Sam has a lot of potential here and if these things are introduced it might help a lot of people find things quicker..Kolbe I-TunesVersion: 1.17.1

Love but…Please bring the ability to do schedule swaps and offer up a shift. That was so convenient. It is a huge inconvenience to not be able to do these things. Furthermore, I would like to see the ability to send quick messages to front end team leads about things needed like price check, box of bags needed, and everything that we could message about when we used upfront. I love that we can use the MW app to manage a self checkout. But, one thing that upfront had that the Walmart doesn’t have is the ability to send quick messages about things needed so we can do our job and not have to leave our station to get what we need. Lastly, there needs to be notifications in real time of when someone messages us on the MW app. Right now, nobody pays attention to the messages feature probably because there’s no live notifications..Jedimaster0416Version: 1.28.0

The app worked great the first month but then it stoped workingSo I started working for Walmart the in may of 2020 and the first month but then it stoped working it would not allow me to log in. So I redid the two step verification and it still didn’t work so I deleted and reinstalled it still didn’t work. So I called the support that Walmart gives you and they said that there’s not much they can do but give a ticket that someone can look into later. But about 4-5 months after getting this ticket they canceled it with no reason or s as anything. So I tried and do the two step verification and also uninstall and reinstall and still didn’t work. So now I’m really mad still and I would like for someone to help but there’s not anyone willing to help with my problem..Walmart employee 475Version: 1.0.11

Just okThe app lets you clock in and out from your phone which is nice. They take away more features then they add, the PLAN IT app was wayyyy better. This app used to let you see your team roster for the day before clocking in. They recently removed this feature from me@walmart because they know how understaffed we are. You could also check your co workers schedual on PLAN IT which they recently conveniently discontinued. Also to enter ppto the wheel that you have to scroll is terrible the app freezes every time you try to request time off you have to re start multiple times and the fact that you can only get ppto in 15 minute intervals is ridiculous.Hansgroße👾Version: 1.15.10

Could use some improvementIf I was able to clock in on my iPhone 15 Pro Max with this app in the state of Illinois, that would be awesome. I don’t know who made it illegal to do so in the state of Illinois, but that law needs to go away and I need to be able to use my app on my phone so I don’t have to run all over the store to the nearest terminal or the Time clock near personnel just to clock off or clock in or whatever, it doesn’t make any sense it’s almost 2025, it’s time for the State of Illinois to wake up to the fact that everybody has smart phones, not everybody has a work phone provided by personnel staff. I would absolutely give this app a five star rating if this ever changed. There is the occasion where I can clock in and out after a recent update because of some glitch, but it reverts back to the inability to do so after a day or two..TRUMPVANCE2025Version: 1.25.10

Glitches really badThe app does work sometimes but there are times where when I got to clock in or out that it won’t accept it and sometimes glitches and won’t let me clock in or out or allow me to start/end my meal breaks. Everything else seems to work fine though. My main concern is the clock in and clock out. My badge doesn’t work and this app is the only way for me to clock in or out at this time. It was just this morning I clocked out and it said it took it then I loaded back into it after I had left the facility so I could check my schedule and it told me there was an error with my clock out time and therefore I had to turn around and go back to the facility to clock out. This isn’t the first time this has happened to me and it really is quite an inconvenience. Please fix ASAP!.Mxcn-bean-dipVersion: 1.1.1

So so on update.Maybe a little below so-so. The update was last week and it came with the option to clock in/out of work as well as for lunch. However it works about 20 percent of the time. I’ve been late clocking in twice already because I relied on the fact that the app would take care of me. This update needs a update and soon. Also, the new push to talk between employees works about the same. I get a text saying I have a message but rarely get the ring. That function I can do without. I will give more stars and a better review if I see an update concerning these problems..Tonygar001Version: 1.0.11

Wish there was moreBeen working for the company for about five years now. One thing I wish they’d make readily available is the key event dates. Since there’s often times where we are unable to log into the wire at home(although we SHOULD be able to do that too and have full access at home), finding out the key event dates for your store is a LOT harder than it should be. If they were shown in the app, or when you go to report and absence and it tells you if the day is a key event date for your store, it would make it a LOT easier to manage your points. Nothing like finding out you get fired for having 5+ points when you thought you’d be in the clear because the company doesn’t let you view key event dates at home..Jojo2883Version: 1.21.2

It’s okay.My main issue w the app is that I will enter my PIN I correctly by accident, so I type it again. It’s wrong, I doubt it but okay. Do it one more time, wrong again. Have to reset PIN. Even if I enter it correctly it says I didn’t. It’s easy to reset, thankfully. But when I need it rn, the PIN likes to screw up. I been w Walmart 3 weeks & already had to reset it 3 times 🙃. The clocking in function works for me, but it always says “can’t verify current status”. I look at it tho, and I am clocked in. Takes forever to load though. Also, many items I scan don’t have a spot, but use a team member’s device and it most likely has a place. 😑 Why does it make a difference? For the most part, it does what I need it to do..Kelso DunVersion: 1.4.4

AppThank you for listening when associated voice there opinion on the app. The app is great we can do everything on here. I did hear there a when you call out through the app they don’t register that we call out. We still have to call out with the call out number. I don’t know if he was informed or if the issue was fixed but I know my HR was saying that could never register that we called out so we get a no call no show because we’re going through the app but I love it so much don’t really wanna call the 1- 800 number . It’s like a one stop shop website for employees..RJ50$Version: 1.15.10

OverviewThe app is a great idea and I love it! There are some issues and glitches to me worked out. One I was like to see fixed is the issue with price changes not showing up right for everyone. I will see no price changes while another AT will see thirty of them. The app also has a terrible lag issue. It will start to run slower after a minute of using it. Sometimes I have to reset the app just to look something up for a customer. Some customers don’t understand and get a bit frustrated having to wait on me to reload the app..ShowingNoTaleVersion: 1.15.10

It get the job done, but recently I’ve been locked outI think the app is very streamed line and simple to understand alway room for improvement. I just can’t come up with one because I’m not a app developers or someone with a idea. The only problem I have is a big one in my opinion is being locked out of the app. I’ve been locked out over two weeks I think at least, me, fellow employees and even managers have tried and failed to resolve my issue. It keep telling us that I have to setup a 2 step verification. We tried that and also tried to remove the number to no headway made I hope this problem can be resolved or maybe someone can assist my issue thank you for reading my cry baby essay.WilliyBeGoodVersion: 1.5.1

Needs WorkI have been an employee for about a month. Each time I go to clock in or out while in the store, the app just spins for a period of time. Eventually, most of the time, if I go out and back into the app I will be signed in or out. There is a flag “unable to determine clocking status”. This has caused me to go home only to discover I was still clocked in. I had to contact my Team Lead to do a correction. Also, lately there has been a red punctuation mark on Tasks but there are no tasks to complete. These issues are very frustrating. Please fix! The app is not working at all now!! This is crazy as we cannot check our schedules, clock in/out nor can we help customers locate items..Rimomma77Version: 1.7.3

This app is a piece of crap!If I could give this app -0 stars I would. It is basically worthless and taking up space on my phone. It freezes up on me so that I can’t clock in or out. I never can see who is working or try to connect with them. If I want to use the app each day I have to delete it from my phone and then reload it each day; then I can only see my schedule. Please fix this app so that it is workable and user friendly. Oh and I have a new iPhone 11 Pro Max so I know the problem isn’t my phone. A disgruntled WM employee!.BlancasenoritaVersion: 1.0.15

Useful but needs improvementI used to have an issue with my two-step verification. I changed to a new phone and so I had a hard time enrolling my new device to the app until I sent a ticket through One Walmart site. Surprisingly, it was fixed after a day. One thing (among the many) that I want to suggest is regarding the “Ask Sam” feature. I wish it would auto-correct typos because it will save the customer’s and associate’s idle time. One time, I looked up “bread crumbs” and it didn’t give me results because it wanted the correct spelling. I know this is a minor issue but I hope this will still be given attention..YinnasimpsononinstagramVersion: 1.1.0

Some few kinksIt’s definitely a work in progress but it’s pretty good. Other than the fact that when I walk into lawn and garden I can’t clock in there. I’d like to clock in then so I can head to my department (housewares) to find my team lead and know what I need to do right off the bat. The other thing is the check for update page I get when opening the app. My store doesn’t have the best wifi so it takes a while just to get into the app to help customers find something they need. Other than those two things it’s a pretty great app. I think it would be cool to adjust your true availability through the app too..SaraheelliottVersion: 1.0.15

SolidThe app is pretty good for what it is, the Ask Sam feature is useful to help customers as well as when I’m off shopping in order to scan prices (especially considering that the shelves are often shuffled). My only downsides are that the clocking function sometimes glitches out and stops working, or that the app randomly freezes, and there are other times where I try to clock in and it gives me a completely different time than it currently is (for example, I could be clocking in at 10:57 and the app will ask me to confirm for 7:59). But when the app works, it works..OGNessonVersion: 1.2.0

One stop shopI really like the one stop shop feel from the Me@Walmart app. Almost everything in one place. The only criticism I could give is not being able to see the category numbers. It’s not important for everyone but in the Entertainment department it can go a long way for setting mods and getting merchandise to the right location faster. Also I noticed that sometimes the app doesn’t show cross reference items, but Inventory Management will show cross references. All in all, great app for busy people..RouxlinkVersion: 1.8.0

BRING BACK THE ROSTER FEATURELove the new app & being able to clock in & out. Must still be some bugs because I occasionally have to reboot my phone to get the clock feature to work. Also, please bring back the Roster feature. Without the TMAT, we are unable to see who works. The Roster showed associates in order of time they worked, which was great, whether I was on the clock or not. The AskSam does show schedules, but if an associate has several work areas, it doesn’t show the complete work day. 🙁 BRING BACK THE ROSTER FEATURE! 🙂.TDBROOKVersion: 1.0.11

Kind of goodMost of this app is pretty good. It is simple to use and the information it gives is simple. The only thing that I dislike is the fact that it takes forever to clock you in and out and for lunches as well. I can walk the whole store and not be punched out and have to wait at the door to make sure that it does punch me out before I leave. I want to make a punch and have it be done in a few seconds, not long enough to walk the whole building and never have it finish, or to have it say that it couldn’t punch me in or out..Aurora20221996Version: 1.0.14

Inbox hasn’t worked in six months.Getting notifications from the app and clicking them takes me to inbox which is unavailable. Says try refreshing which does not help. As schedule changes would show as a notification I would prefer that to work. I hate trying to hunt around just to see if I can notice anything changed. If that ever gets fixed then I’d rate the app higher as everything else works for me just fine..Sh'Dynasty06Version: 1.8.10

Time Clock disappearedSo this app was working really well at first, and then about a week ago, my time clock option disappeared and I can’t clock in and out from the app. Also, when I click on the “Me” tab, my name isn’t there. My name says Not_found and my hire date says Invalid date. My role also says Not available. Like..am I no longer an associate there or something??! I’m really mad because no other associates seem to have this problem. I can still see my schedule and associates working so that’s the only good things. Also, the walkie function doesn’t work. Or I don’t know how to work it..Rachel3588Version: 1.0.14

My First ExperienceI’m a 74 year old, low tech person, using my cellphone to communicate in ways I never realized was possible! Our “People Lead” (Sarah R./Store Club 536) instructs and guides everyone with patience, skill and knowledge. She “rescues”; when the cellphone decides not to communicate…for some “unknown reason”. She’s invaluable: A “people person” and a “computer wiz” too. My part time job, fills a compassion to serve others. I appreciate Walmart (IH351/Abilene), working with my schedule, to make this possible..“Kid Carol”Version: 1.8.18

3 stars not 55 starts to get my message displayed on most helpful but really 3. I have turned off automatic app updates solely to keep my app icon. Idk what or who changed on the board but for a long time now everything feels home office prioritized and not store associate oriented. We are the face of the company that belongs to you. Help us feel valued and listen to us, and respond to us. That value will reflect onto our customers and we will all thrive..BurttruthdudeVersion: 1.27.5

App FunctionThis app is very useful and definitely helps when your work phone does suddenly fast, would definitely suggest that the ask Sam function is changed to Scan Item like on the work phone for more accuracy so associates who are on the clock can assist customers better especially when it takes months to get ordered phones in. As of now only salaries management has this option but would benefit workers helping customers also..Drea295Version: 1.9.0

Needs workHonestly it’s not that bad of an app. The idea of it is good but there are something’s that need fixed. The app every 2 weeks for me locks me out and makes me make up another pin. Sometimes it refuses to clock me in, even if I’m sitting in the breakroom, it’ll say I’m not on Walmart property or it’ll take my entire lunch break for it to meal start I’m just glad I can adjust my time in the app itself. It’s just the random little things that need fixed but other than that the idea is nice. I just hope they get fixed before they get rid of the time clocks at my store..Wth_ratVersion: 1.5.1

Great conceptI am enjoying the new features. I couldn’t use the clock in feature today because I worked past midnight last night and it made my time all wacky. The walkie feature never sends the message, it’ll send the notification of it being sent. But then nothing comes through and no way to replay it. Also, the roster not having it sorted by time is super sad and not being able to plan for the next day is a bummer too. I am excited for the direction and hope the bugs get worked out soon!.Faith4438Version: 1.0.11

GlitchyWhen I clock in/out, sometimes it will say punch fail and I have to wait 1-3 minutes in order to try again. sometimes it gives me a proximity error even tho I’m connected to their wifi. Everything else seems fine, it’s just that when it comes to clocking in/out it gets annoying when it doesn’t wanna work the first time around. It’s my 4th week at Walmart and they wanted me to use this app since they are gonna get rid of the actual clocks, therefore idk how to actually clock in with my badge, so this app is all I got..LPS PumaVersion: 1.3.2

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MyWalmart Negative Reviews

An app thats so unintuitive it can (and has) costed people their jobWhen requesting to use ppto your only able to use it in 15 minute intervals, perhaps thats more so something with company policy but that isn’t the issue. the scroll wheel by default STARTS at 8 hours. There is no induction that this can be changed unless you figure it out by sheer luck or if someone else physically does it for you the first time to show you. Second there is no system in place to double check if or confirm that you made the right selection. now keep in mind you need to work 30 hours to earn 1 hour of ppto. The way its set up, and ive even checked Reddit for a solution on how to recover my own ppto and apparently the same issue seemed to have been present two years ago and absolutely nothing has changed. literally all it would take to fix this is an extra screen that has what the request is, a small 5 second timer before you can select anything at all other than to go back and change (and even thats not entirely necessary) and a message says “are you sure?”. the lack of effort (by whoever runs the app’s systems or the higher ups within corporate, not necessarily within the individual stores) put into fixing this problem is insulting..6.5 year accountVersion: 1.5.1

Truly an awful company to work forChances are if you getting this app it’s bc you got a job at Walmart. And from one associate to a soon to be, you’d be better off working anywhere else. Walmart had the audacity to claim we are a “Walmart family” but constantly put profits before people, and of the 100 thousand plus dollars generated every single day they only pay 15$ an hour. I was told my cousin wasn’t “immediate family” so his death wasn’t an excused absence it was actually quite the opposite bc it was a double point day. There are leaks everywhere in the roof and rather than fixing them they just make workers clean the mess up over and over again posing a hazard to both customers and workers. There is never enough equipment for all the workers so you’re constantly competing and waiting for equipment to free up. If u stop and talk for seconds you’ll be told to keep working but then the same team lead/ manager who told u that will turn right around and talk for half an hour. They promote awful people making your working experience miserable. All and all it’s an awful company ran by awful people and if you can help it, believe me you can do better than Walmart. We all deserve better than Walmart..Elden lord TruthVersion: 1.25.11

Frozen White Screen Glitch/App Not WorkingSo a few weeks ago I was trying to help a customer find a product on the app but it was taking a really long time to load so I decided to try uninstalling the app and redownloading it because that usually fixes the problem but ever since I did that, every time I try to go in the app it’ll make me agree to the terms of service, ask whether I wanna enable my location and notifications, and then it just does a blank frozen white screen… And when I say a white screen I’m talking like the entire screen.. like there’s nothing to click on. I’ve tried refreshing the app, uninstalling the app then redownlading it, turning my phone off and on like literally nothing fixes it. I thought it might’ve just been a problem with my phone because I had an iPhone 6 at the time which is pretty old but I just got a new iPhone SE and I still have the same exact problem I did before so it’s clearly something to do with the app. Like the app is quite literally useless to me now because I can’t use it at all..Auth FlashVersion: 1.4.4

Oh geezSince the last update the ppto and the pto counter is messed up. Plus now associates can make orders? Oh goody another freakin thing thats gonna be put the on us employees to do. Things that were ounce the responsibility of management is becoming the responsibility of the average sales associate. So not only do we have to the grunt work, but more and more management work too. Except they cut our hours and don’t give us management pay. Walmart stop putting stuff on our already filled plates, then complain stuff isn’t getting done.🤬 Edit Stop bloating this app with more and more stuff until you get us better (work phones) to work with. I’m constantly have to use my personal phone cause the work phones are to old and bloated, Walmart is not paying for my personal phone and they are destroying my phones battery life. To any new employee DO NOT USE YOUR PERSONAL PHONE FOR WORK. If your managers ask you to do so, say no. Walmart doesn’t pay enough to have us destroy our personal phones. Especially since they cut our hours. 🤨.678yankeeVersion: 1.27.3

The app doesn't workFor some reason I cannot use the app on my phone ( iphone 14 pro max). Everytime I try signing in it doesn't let me me go forward and it automatically closes. I've tried everything , I've tried using a different network, I've tried uninstalling and reinstalling the app several times, I've also tried restarting the phone several times, nothing worked, apparently it's not working only on my phone , I thought that my phone was the problem so I contacted iphone support and they went through the phone and they said that the phone is perfectly fine and the problem is definitely the app, so they recommended me to contact the developers of the app directly. The interesting thing about it is that I can sign in on other devices , but I need it to work on my phone. Everytime I try contacting Walmart about that it's always a lonnnnnnng wait on the line and they are never available. I don't know what to do anymore and the position I'm going to be working at requires me to have the app on my phone..Aliflore1Version: 1.21.2

Please fix your appEverything i list is a problem not only i, but every associate in my store has had with this app. the biggest issue is with it being very slow. there have been numerous times that i have had problems with the app upon clocking in that caused me to be late and have to use my ppto to cover. many problems with it saying “proximity error” whilst inside the store and attempting to clock in, usually takes several tries to get it to acknowledge that i’m in the store. “unable to get time zone” is another pop up i get often as well as just flat out refusal to accept my time clock punches. lots of issues with the “item information” scanner, again, mainly with it being very slow. there are many times when i will scan a item and it will say “unable to get item information” or do something along those lines. has issues with linking to a printer for case labels and/or will print the labels incorrectly. sometimes the scanner will not scan barcodes at all. here lately i’ve had a lot of issues with the app randomly crashing and also with the screen continuously loading when trying to print a case label. all of these app issues make my job very frustrating and take time away from doing my job effectively. a lot of these issues are not new and have been going on for months. it’s disappointing for a multibillion dollar company to produce a app this faulty for its associates. please do better walmart.Amethyst.loserVersion: 1.5.1

Me at WalmartI’ve worked for the company for 7 months. I was hired for stocking associate. My first day they stuck me in the freezer. So my job was to pull items that were needed and put them on the shelves. Also to put the overstock items back into the main freezer. Let me say I did the job amd figured it out. So I was stuck where no one wanted to go. It’s brutally cold at -10 degrees in the main freezer. Also stocking the shelves is cold. But the problem is they don’t provide you with cold weather gear. That’s on you. So all the other employees get a nice cushy job while you freeze in the clothes you brought. So you have to buy your own gloves and jacket and hat. No reimbursement. Then come to find out that no one wants to work that department. You are on your own. It’s cold and the work just piles up. There is no way one person can do the job. Oh. And if the job isn’t done…they reprimand you. Lol I put my notice in yesterday. What a joke. And this is the company that brings you your food???.DogeB377ADogeVersion: 1.5.1

Glitches involving personal informationI have been a Walmart employee for two years, and my app has developed a glitch whenever I try to enter in my personal information, including my birthday or Social Security number which you need to put in to be able to see certain pieces of information such as your paystub app crashesto be Clear the app crashes not my phone. Everything on my phone and iPhone 12 still works the app that doesn’t. This is made seeing my paystub’s incredibly difficult as well as for me submitting them to Social Security has become nearly impossible. I am the only person in my entire Wal Mart location who seems to have this problem. I’m just warning you guys if you’re going to work for Wal Mart you have to use this app and no one knows what this issue is. Even a year effort popped up got fixed and is now back. It is making my life at work and outside of work incredibly miserable. That is why this app gets one star..V@nquisher1Version: 1.30.2

Missed the markI’m not sure what the app designers were going for but this app needs major work. Everything I would want or need the app for, this app can’t do. Want to check your paycheck? You can’t you have to go to Walmart one. Need to call in an absence or a tardy? You can’t, you have to go to Walmart one. I work in the distribution center and we’re not even allowed to use the app to request time off. We still have to fill out paperwork. Need to put in time for a vacation day? You can’t our distribution policy is that you have to put in time specific time as in I work a 10 hour shift so I have to put my time request in from 6:00AM to 4:00PM. You can’t do that on this app it puts your request in as a 24 hour time off request automatically and you can’t fix it! These are just a few issues I’ve found with the app I’m sure there are more. I would love to recommend this app to my coworkers but I can’t..Vintage1974Version: 1.8.10

Clocking in and out issuesLately I have noticed when it’s time to clock in and out from my shift it freezes. I’ve had to turn my phone off and on to make it work. Now I have to delete the app then loading it back on. Having to start over for my password ect. When I think it’s working I get an error message. Then I have to log on a computer to see if I was clocked in. I have had times where it says I clocked in and I wasn’t. The time was saying I clocked in at this time but I didn’t start work till 1 hour later. It’s confusing and time consuming. This issue will have us thinking we are clocked in and started working when in fact we have not due to this glitch. This issue will put our jobs in jeopardy. So please fix this ASAP. Thanks!.MeukimVersion: 1.2.0

Very t’d off is the least I could sayThis app has continuously logged me out and not allowed me to log back in. Yesterday I worked a 9-6 and the app worked just fine my entire shift. My shift ends and the app won’t let me log in and EVERYTIME I try to it says “invalid credentials” my own team lead doesn’t even know what to deal with this. I reset the app I updated it re-downloaded it. Nothing works. I can’t check my own schedule to even see when I work. Not to mention the time it takes to clock in and out through the app and how it clocks you out on its own. Y’all are a billion dollar corporation and you can’t even afford to get an app right. How am I supposed to see when my next shift is? I have no clue if. I work today or not. This is completely unprofessional and watch somehow if I miss work I will still be held accountable..ShsijrishdbdbdbdhshsbsbnVersion: 1.8.18

Use to be A Great App but Major Problems that no one knows how to fix.I used to be signed on to this Walmart App. But when I got a new phone and download the app and the verification for it. And try doing the two step verification. It kept denying saying that the wrong numbers for the step verification. And when I tried to go in and delete my two step verification it won’t let me delete it or add another. And with HR saying that soon they will get rid of time clocks how will I be able to clock in, going on meal, and clocking out when they app refusing me and other people. With HR not knowing how to fix it. Putting in tickets for it to get support on to fix it. Been past 5 months and still haven’t gotten it figured out for us people who are having these problems..Grim JackalVersion: 1.4.4

The Ask SamSince working at Walmart this app has helped a lot with my needs. I’ve never had any issues before and clocking in and out has never been a problem. Same goes with everything else, scheduling, scanning, and logging in. But.. since the new update on this Iphone the ask sam feature is not working. This makes it difficult to help customers or to find items. I’m a shopper that runs around the store so it’s a big inconvenience if i can’t find my items. I’ve tried updating my phone, deleting and reinstalling the app, clearing all my history with app, and nothing has worked. Please fix this issue, and I am not the only at MY JOB that has this issue. Multiple people are asking to fix this problem..BobbyTheMan565Version: 1.10.1

Developers need to fixFirst: the app is great, when it works. I love having my schedule at my finger tips, and easily being able to see available shifts. However, since day one of trying to use this app, I have had a constant issue with it just signing me out and then no longer being able to load it or sign back in to it. I worked with app support for over a week to get it back the last time, only for it to kick out again after only a few weeks🙄😠. I am obviously not the only one with this problem, yet nothing seems to be being done to fix it🤷‍♀️. Please, Development Team or App Support, do something to fix this. Since this is supposed to be such an important tool for us to utilize, make it possible for us to use it. Thank you..Look, dudeVersion: 1.5.1

Won’t let me loginI was able to login and pick my vest size and everything else I needed to do but now it won’t let me login anymore. Once I login it take me to the screen where it shows when my start date is and drug test and orientation but I haven’t gotten a date yet or time for either or those. But then it kicks me right off so now I can’t see when I go for orientation or for my drug test and I don’t want to miss out on this because I really need this job! I’ve tried calling the store even going there in person but everytime I go no coach is available so I’m at a lost and I don’t know what to do?! I tried deleting the app and reinstalling it but that doesn’t work either, I’ve changed my password as well and still nothing. Please help!.Carabear0394Version: 1.30.2

I can’t open the appThe app was working fine yesterday but now when I go to open it now says that I need to create a PIN number, except I can’t. When I go to create my PIN number the number pad on the screen appears enlarged with the 0 being cut off. Also the numbers on the pad that do show only show the top half, and the seven eight and nine buttons will not respond when touch. So how am I supposed to set a PIN and access my schedule and other features in the app if everything that is supposed to show doesn’t and what does show everything still doesn’t work. I have already tried uninstalling and reinstalling the app and restarting my device, but that does not help. Now the app is useless to me. I can’t scroll down either..Alabama sturgeon hunterVersion: 1.1.0

Interrupts musicNo really, it does. Anywhere. At home listening to music and want to check your work schedule? Gotta pause your music for you. Listening to music before your shift and want to take a look at your hours for the day? Pausing your music for you again. There’s no functional purpose unless your intent is to pause the music of associates are currently on the clock. This is just as dumb because 1. If an associate was on the clock and on their phone and as bad as that function would make them out to be, they probably wouldn’t be looking at the associate app, and 2. Your good associates look at the app on their breaks usually, if not just to find merch when they aren’t on break.AliserdeeeejedVersion: 1.2.1

Limited use on iOSI have this app installed on my work phone and it works great; but on both of my iPhones, this app has issues with anywhere I try searching for information. ASK SAM, he will only let you see his answers while the keyboard is on the screen; if you try to send the keyboard off screen to easily read; the screen goes white until you reopen the keyboard. Same issue in the MY TEAM section. And when the keyboard is open on my team; you can’t see anything useful so I can’t even use that section of the app. I have tried seeking help but they just tell me the new update has fixed this issue; but I have uninstalled the app, restarted my phone, and reinstalled the app and it still has this same issue..Elc121082Version: 1.5.1

As a People Lead I should be able to see Overtime and other features!The app does amazing things, but needs a lot of improvement. Not only is the rollout for features slow, they don’t come out with things before decommissioning on other devices. I noticed that salary managers have access to seeing people related metrics such as overtime. Hello… people leads should have access to all functions that salary managers do on this app. Also a message feature to go along with the walkie feature would be great. I’m talking about text messages, almost like a time clock message for the app. We should be able to leave messages when the associates clock in..ShaneM28Version: 1.5.1

Last updateLast update removed all the functions I use daily as an associate. Yes, we have the work phones still, but they do not work as well in most cases as our personal phones. It should be our choice on which phone we prefer to use. I use an iPhone 14. Customers were always impressed with how fast I could get information about a product, but now I can no longer use that phone. I’m not sure the reasoning behind this decision. I have heard it’s only happening to iPhones too so one hopes it wasn’t on purpose and gets fixed in the next update. I guess we’ll have to wait and see, but know that us associates would be thrilled to have those functions back..JT4405117Version: 1.23.1

Major problemsFirst lets start with this app constantly trying to access my background data and facetime (why is it even trying to access facetime?!?!?!) and when trying to scan it constantly tries to turn my microphone on when trying to scan an item(which it’s scanning barcodes why does it need the microphone) Secondly when scanning items it consistently tells you the wrong location or that it cannot read this upc also if yu side by side them with a working scanner(handheld) it comes out completely different then the app and yu still need a handheld because yu cant fix shelve counts or anything and crashing every 10-15 scans Do not use this app!!!.TajvdinwuwksbiVersion: 1.1.1

Can’t handle transfersI transferred from a store in CST to a store in EST, and though everything has transferred over work wise, the app still assumes I’m back at my old store, and still lists that as my old store and position weeks later. I can’t review my schedule, it clocks me out an hour in the past so I then have to adjust the next day that way I don’t lose a whole hour of work each day, and now, it won’t let me clock back in from lunch because I still have “23 minutes left before I can clock back” even though I’ve been on lunch for a whole hour. Everything I’ve tried hasn’t fixed it yet 🤷🏻‍♂️.ChanFretVersion: 1.2.1

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