Xbox Family Settings Customer Service

This app is great for managing and moderating all of my children's game time. Rather than having to constantly watch the clock to see how long they have been playing, on top of them constantly bugging their mom and I to play, I am able to set specific times they're allowed to play and for how long. Now that the app will moderate their time for me by forcing them off after two hours, etc. I can just let them get on the Xbox whenever they want and know that they won't be on ALL day. Yep only complaint I have is that when you add extra time, it doesn't seem to add the time correctly for some reason. It seems like sometimes it doesn't add whatever time they still had left to the extra time that I added. It just simply gives them an hour etc. Otherwise, this app is amazing and my wife and I use it regularly now.

This app works very well. I love the options it gives for time and content and that it lets you allow or block individual games. My only gripe is that when you add time, it adds that time from that moment and immediately starts counting down. So if I add an hour, that kid only has the next hour to use it. Sometimes that’s useful so keep it as an option, but please add the option to add a block of time that could be used anytime that same day so that they can use it later that day if they want.

Growing up as a kid I played games a lot (My wife and I still do as well as with our son)…but I also got out and played with friends physically IRL and did other activities that taught me life skills. Nowadays you almost have to force kids outside and lock the door. All in all the app does what it was designed to do and helps limit these digital needle users. Just need to add the app limiter to the family app itself so you don’t have to go online to edit times for individual apps. Then this will be the perfect digital methadone!

Been using this for like 2 years now but the reported times very recently(like the last month or last three weeks) it has not been accurate in the reported times and it will not allow me to add time for my siblings as it should. Like I would add an hour or two for extra screen time and it won’t allow them that extra time.

This app has made great improvements. It can manage time across Xbox and Microsoft devices. Child access settings are now all included in the app in one place. It’s easy to add or stop time without adjusting overall settings. You can now check balance, add money and see purchases in the app. The multiple time blocks option is great, and this format is much easier to use than the website.

In theory, it’s a great app. My son just got into playing things like Madden and FIFA on my XSX. He has had a Switch for a couple years and the parental settings app on that is flawless and responsive with updating time added and time limited. How is Nintendo beating Microsoft at software? The Xbox Family app constantly flubs how much time he has been playing - not cutting him off when it should or conversely, not allowing him time when it should. It is infuriating.

This app is great. I can schedule a time for my kid to be on everyday and not have to worry about him being on all day. I can add time when I want, but if I accidentally give too much extra time, there is no way to adjust it. I lose the ability to pause his time or block it. If I could do that, I could give five stars.

This time control settings are nailed on. I have all consoles and this is clearly the best implementation. Controls screen time and content. Also actually keeps kids from seeing GTA ads when they are 5 (unlike PlayStation) Nintendo for being a kids console actually has rubbish time management controls. This app is the leader

No other gaming system has or does child account management as well as this one. Nintendo’s is doo doo compared to how well Microsoft does family control settings with the Xbox. If you’re contemplating a system for your child and want to manage it, I highly recommend getting an Xbox and this application to go with it.

Of all of the platforms that we use in our home - iOS, Switch, PlayStation and Xbox, it’s Microsoft who wins my vote for best parental control experience, hands down. I especially like the ability to quickly respond to the push notifications when my kids ask for more time. It’s all very well thought out. We’ll done 👏

I play games with my son often and this lets me control exactly what he can and can’t play on the fly all from my phone. If he ever wants to play something he doesn’t already have permission to play I can just allow it from a notification sent directly to my phone from the Xbox it’s great.

UPDATED - This appears to be fixed. ORIGINAL - Doesn’t allow adding a child account. Crashes every time. Unusable as it doesn’t support the entire reason to have the app in the first place. Probably has to do with the newest iOS update, but don’t they test their app in advance?

The parental controls where abysmal about 2 years ago. But since then, it has become the most useful tool for the over tasked parent. Managing 3 kids is tough enough without needing to monitor how much screen time kids have. This tool puts that burden to rest.

They do really good at everything I wish they could lock down more who can and can’t talk to your kid but it is a huge platform. Their efforts are amazing and I am happy with what they have to offer. This does help manage my 10 year old!

Although I can’t remove accounts and I don’t like how increments are only 15mins and then 30.

Don’t let the reviews from upset kids whining they’re locked out sway you. This app works and is easy to use. You can adjust when a family member can play, what they can play and even with who. The interface is very easy to follow and find your way around. I do like that I can set different times per day. This lets me have more family time on weekends booked in advance as they know the xBox is not available.

My wife and I are big fans of this app. Not only does it allow us to control how the kids play, but it gives them warnings when their game time is getting close to the end so they know what to expect.

The app is simple to navigate. I appreciate how I can limit my child’s time gaming. Even thought I set a time limit,for each day of the week,every day I have to revoke extension, to prevent my child from playing for additional time, beyond the set time.

Happy to see pausing game finally woks. It didn’t work for me before. I do dislike how limited the app is regarding child requests to buy something. My child wants something for 11.99 and app only allows to buy for $10 or $15. It’s ridiculous and a trick to make you add more money, why?Just let me buy content like other apps.

App has been buggy as of the last update. Not receiving any notifications for approvals. Tried a full reinstall of the app. Also confirmed other people are having the same issue.

Is there any point to this app if we already have “Microsoft Family” app? They seem to do the exact same thing.

It work fine and all but like all xbox apps it could be better. The allocated time for My child doesnt update so there no way to know from the app how much time he has been using of his allocated time.

15 min increments. -Needs a cancel / stop time function.

Great App for a gamer Dad, we need time to play as well!

Overall it does what it’s meant to. Easy UI.

I've ALWAYS had issues with microsoft (which is crazy because i only use it to play minecraft). but my account is 18+ (im an adult) AND i have xbox gold/live or whatever it is to enable multiplayer (which is crazy you have to do to begin with). However almost EVERY time i try to play minecraft with my friends it tells me that "due to my account settings multiplayer is not enabled". ive gone back and changed that SO many times but this time is different. they want me to download THIS app so i can enable minecraft multiplayer. However, this app is for FAMILIES and people with kids. So, it wont even let me do that because it considers MY Microsoft account as the "management" for OTHER microsoft accounts. so i cant even enable minecraft because it doesnt give me the option unless i add other peoples accounts to my group. Yes, i talked to their Support Virtual Agent on their website and it was EXTREMELY unhelpful. i hope microsoft can get themselves together because there are CONSTANT issues with their servers, logging in, changing peoples account settings without said person even knowing, and god knows what else that i havent personally experienced. if i could give this entire company ZERO stars, i would. they overcomplicate everything so we have to download their apps and pay for the most basic aspects of gaming like multiplayer.

The Xbox very naïvely tracks time, it kept tracking time at the kid was "playing" despite not being in a game, which is ridiculous and unhelpful. I'm not worried about time the kid is futzing around in the UI, just game time. The kid put the Xbox to sleep while staying signed in took a shower and then came back and had no time left. What is the point of a timer that continues when the machine isn't even on, or when the kids not playing. They should be able to leave it on the home screen or sleep the device and keep their time, otherwise it's completely useless. And I know that the Xbox knows how long they're playing the game, because it counted up exactly what they were doing in each app, which was still less than the total time allotted, but they ran out of time anyways, and I had to give them more time on the app. This is utterly terrible, and apparently a very old issue on Reddit.

Setting are clumsy and terrible to navigate. If for some reason a game is filtered on the Xbox by the settings it won’t tell you what filter is holding back the settings it tells you just what general area of the app it is in, like go to “privacy and online settings to allow” but without telling you which privacy setting is the issue. Kind of ridiculous if you ask me. Not everything is manageable from the app either.. a lot of it needs to be brought up from a browser which defeats the purpose. Now I’m not tech genius but I do have a degree in computer networking and I still struggled with this app at times. It should honestly be a really simple process and able to filter content by game; like if I want to let my kids play among us but not GTA, a pop up on the phone app when the game is attempted to be opened on the Xbox saying: “grant all permissions, custom permissions or deny for (insert game)” would make this 1000 times easier. Will update rating when app is better but knowing Microsoft menus… I don’t think that’s going to happen.

Microsoft makes it possible to add money to a child’s account. Everytime I try it first forces you to use predefined amounts ($10, $25, etc) and if one transaction goes through (big “if”) the second attempt is guaranteed to lock the account. Then it gives an opaque garbage error message, without telling you the actual problem. It offers a useless support doc. You have to hunt around to find a support number to call. Then bounce at and the phone system. Only to end up with a support person that cannot fix it and instead wants you to add a credit card to the child account as a work around. What is the point of a parent account if you have to put a credit card directly in the child’s hands. Stop making it so hard to spend money. I only go through this three times a year—birthday, thanksgiving, christmas. Same thing everytime. I end up wasting 2–3 hours every time. Microsoft, learn how to make painless customer experiences or get out of customer facing business lines.

The app is pretty good. The whole child content restriction system for Microsoft/Xbox is a little clunky and difficult to navigate, but once you have it setup, the app is decently simple. I have only two complaints (both of which have more to do with the overall system than the app itself): 1. There doesn’t seem to be a way to turn off email notifications for more screen time requests. I’ve searched and it looks like there use to be a way, but not anymore. I’d like to get notifications through the app only and not to my email. 2. There isn’t a way to pause, reduce, or remove screen time that’s given manually, i.e, not scheduled - I think Microsoft calls this type of time “exceptions”. You can only pause, reduce, or remove scheduled time. I’d like to be able to do that for manually given time.

Absolutely horrendous process to add money to my child’s account. Literally adding $25 to my kid’s account and the money comes out of my bank account, it appears to go through, then when my kid goes to make a purchase; it bounces back to ask an adult despite the funds in his account being enough to cover the cost of the item he is buying (yes, the settings are correct). Then when I go to the app again, the money appears to be in the account…to make sure, if I refresh the page, it’s like the money magically is the pre-added amount before adding the funds. I can refresh the app and it switches back and forth between the actual amount and the pre-added funds amount in the app (and what appears in the system’s account)…but it’s still bouncing purchases as if he doesn’t have the funds. Seriously, Xbox, fix this. Getting really hard to be team Xbox with frustrations like this.

Too buggy to use consistently. When extending time it goes through 50% of the time. When it does go through it won’t always tell you for example today. Added 30 minutes with 5 minutes down. In the app it showed 30 extra minutes added. On Xbox it did not. The 5 min ran out and signed out the account. I checked the app and the 30 minutes that were added that were visually shown in the app as added (30 min remaining), were removed. I had add another 30 minutes (second attempt for same exact thing) and finally after signing in the 30 minutes were added. But the 5 minutes warning never showed up for the addition 30 minutes added. This whole ordeal is something that happens in one way or another often.

The app is SCUFFED. You can barely do anything you need to do, you can’t monetize content barely for a child, they released a new feature for educational monitoring but it’s for WINDOWS MICROSOFT EDGE AND NOT THE XBOX (Which you can only see this feature on the website). which is the one that is highly needed, somehow my settings get reset, can’t chat with friends in game chat, etc. then removing screen time takes forever and the adding time is so horrible, you add time yet it barely registers to the Xbox, that’s also the main issue nothing REGISTERS. I suggest add features to block apps, since kids are allowed to get on Microsoft edge and you cant remove it nor block it.

All I want to know is what’s the point of family safety and screen time if my child doesn’t sign into his Xbox account, it works on computer but on Xbox he can watch or play on it still! That makes no sense at all! Y'all don’t know that this can happen! I go through all the settings and adding a schedule and come to find out he can still use his Xbox without signing into his account! He learned that by mistake! I’m totally taken by this! Like I said USELESS! I may as well take all the efforts I put into this app and delete it! Make parents look crazy! Either find a way to stop this, make them sign in to use or your app is ,,,,,,USELESS! Did I mention, USELESS!!!!!!!!!

We used it fine for the last three years. But for the last 5 to 6 months, it has been frustrating. I can no longer see my son’s daily screen time anymore because there is no data it keeps saying. I can also no longer give him time the way I usually used to. Now he has to send me a notification and I then add an allotment of time. I have deleted the app and put it back on. We have exited out of the app and logged in. My son has turned his Xbox off on, logged in and logged out. We cannot get it to work like it used to. Whatever you have done to this app please fix it.

Long story however the app promises a lot and doesn’t deliver. Unfortunately, it’s not limited to Apple that I can tell and is across the whole platform. I spent a lot of time setting my children up for xbox both console and pc. My kid was playing Roblox and somehow was able to spend $45 despite having all the settings set to requiring permission to make purchases. They denied the refund request despite those settings being in place to begin with. While impossible to ever really boycott Microsoft, I’m going to move away from it along with my children since safety isn’t really their true intention since it doesn’t work. Totally disappointed

So I have a few problems with this app. First is the limiter. There is barley a warning when it kicks you off, and it doesn't even my kids a chance to save. It also counts everything as time, when they are on the title screen, in a game, or even if the system is simply turned on. Second is the whole adding time thing. I am constantly bugged about it, and when you add time it is the amount of time from the moment you add it, so if you add an hour, an hour later they get kicked off. I just wish that you had an option to tell them to get off, instead of forcing them off. You should also be able to make it so the limiter only counts when they are in a game. Overall, it’s ok.

This app works better than the old one, but it’s still an annoying experience. I am now limited to adding two hours of time at a time. I can go to their profile and add additional time in two hour increments, but the app seems to freeze sometimes when I do this. You can only add money to your kids accounts in odd amounts. If my son gets $20 cash from a relative and wants to exchange it through me as Xbox currency, my closest options are $15 or $25. This is baffling and feels hostile towards me. I’m not buying gift cards at a drug store, I am directly on *your* app trying to give my son money to use for games on *your* platform. This is so shady and gross. Why can’t I pick an exact amount? Why can’t I just add like $100 to my account and then dole out an allowance to my kids $10 a time every week on my own? The app works, it just isn’t as helpful or useful as it could be. And it feels like that is by design.

Overall, this is a nice app to have, but there’s a lot of functionality missing. For example, when you program days of the week with specific time limits, there’s no deviating from that temporarily. For example, if I want to change just for today, the ability for my kids to play Xbox to different hours. I have to go in and manipulate the entire day schedule for that day of the week then go back later and reset it. This is a major limitation. It should be a basic function of the app. I hope the developers will add additional functionality to make this more user-friendly.

It would be great if Xbox allowed parents to flexibly set game time and reward kids for doing something useful. For example, kids could earn game time for certain achievements, and parents could set those rules themselves. This would make it more of a motivation for kids to do something productive before they play. We all want our kids not just to be into games, but to grow into healthy and smart individuals. It would be great if Microsoft supported this approach and making gaming part of a balanced and motivating experience rather than just pure entertainment. No offense, but such an idea would be a lot more convincing.

We all know how apps work. They come out with an app with a few bugs, they’ve been fixed but than after awhile they decide to do some changes and then issues start to occur. At this point, all the settings work superb except the biggest issue is you cannot see how long your child has played for, even though you know they played for “x amount” of time. For months now, my children show 0 hours out of scheduled time. So now how are we supposed to really know the time line on how long they’ve played?

I’ve used this app for a couple years and it’s been great. It helps me make sure that my son doesn’t play all afternoon and it gives me confidence that he can play online safely. However, recently, it’s had trouble tracking his online time. It’s been missing time more and more frequently, sometimes off by half an hour to an hour! For example, I set my son’s time for 2 hours today, and he’s been on for 2 hours, but the app says he’s only been playing for just over an hour. Please help!!!

Hey, want to add a child to your family account? Sorry, we’re going to force you to create an entire separate account with a separate email address before you can even start! So, your child now has a garbage MS email address that spammers and scammers can send emails to. And, wait, that’s not all! Then, we’re going to bury half of the settings in a maze and require logging in over and over again until you want to pull your hair out. Want to redeem a gif card or Robux card? Maybe you can do it, maybe you can’t. Ask help and get no answers! I’ve been a long-time 15+ year Xbox user, but this makes me want to defect.

We just purchased an Xbox and I had no idea how frustrating the entire Microsoft system would be. Xbox, Xbox family, family safety- so many accounts to have to sign into to manage one simple request. I had to create a new account for my child, only to have nothing work under that account so they have to use mine anyway. Every time we sign on we have to do multiple verifications, and if you do it more than 3 times or so (making any changes or even just trying to navigate around) it locks you out for days. I have wasted so many hours just setting up the ability to play.

First time needing this app since getting a new phone several months ago, but when I downloaded it, I’m unable to login. It brings me through the welcome “tour” then when the sign-in screen comes up, as soon as I tap on the email box to enable the keyboard the app crashes. I’ve uninstalled and reinstalled 3 times, turned my phone off and on again. App is just trash 🙄 Microsoft family safety app works fine, but doesn’t have privacy/communication settings for Xbox, that one is just screen time for windows,Xbox, and mobile. Why not just make all the settings in one place 🙄🙄🙄🙄🙄🙄

Recent update completely reset all screen time settings I had set and does not allow me to see how much time has been used anymore continuously says 0 hours used for the day. Luckily it is updating through the Xbox but feel most recent update was a step back and worked better before the “fixes”. For an 80 billion dollar company I would think you could put in the resources to make these apps operate properly as they are supposed to. App is up to date.

Overall, it is a great and convenient app. However, it does not have a sound notification. Which leads me to incessantly get text messages from my 13-year-old asking for more screen time. And let me tell you, he sends a text often times right as he has requested the time. And those happen to be the times that I see the banner notification. Ugh. Again, convenient but needs a sound notification.

So painful to use. The granularity of the settings is abysmal, although that is partially the fault of the games that I’m trying to setup. Being that they are also Microsoft offerings, the family app is taking the hit for this one. I basically have the choice of “can’t access anything” mode, or “here you go predators!” mode on Minecraft. Zero ability to limit it to a Realm controlled by me… nope. It’s either “no multiplayer for you!” or “ALL THE SERVERS! GO! GO!” Two stars because at least there are controls? 🤷‍♂️

This is the worst app I’ve ever used in my life. You can no longer see how much screen time your child has used and adding more time doesn’t sync to the actual controller. I also consistently have issues with purchasing credits and have to call Microsoft to unlock the account. What’s worse is that Microsoft must know this is a known issue (it’s been happening for weeks) and they seem to not care to fix it. I expected better from a company with their reputation.

I’ve been sending money to my sons gaming account without issue then suddenly I’m now having issues with my credit card purchases. I have no issue from my bank as their is no notification or alert from them. And to make it worst it keep saying to contact Microsoft support and when I try doing that I’m getting the run around with no clear path to the support team. This is the most fustrating head popping experience I have every experience with a large corporation as Microsoft.

The money I add for my sons account through the Xbox Family app never shows up in my child’s Xbox account. It shows the money is there in the app, but not when he goes to spend it. So it’s a waste bc the money is non-refundable. I’ve tried to update the app as was suggested, and it just does not seem to work with iOS. Waste of money. Otherwise, the monitoring system is actually pretty good but be careful when attempting to add funds. I suggest trying a very small amount first to see if you can even get it to sync.

The old app was better. I could add money to my sons account, limit time on specific games, and it just seemed to have a lot more options. On this app I can’t do that and the old app was completely changed so now I have to go to some website to change the time allowed on my sons games. I give him a little extra time on weekends so it’s a pain to have to go through extra steps. I’d love the old app back, or combine the two to give us parents those options again.

I have tried so hard to get this app to limit my son’s Xbox play time. It does not work as it is supposed to. I work in technology, so I feel it should be easy for me to do this. The pause feature works. But setting the time window for play does not work. I opened a support ticket with Microsoft. They said they would look into it. But that was months ago and I’ve heard nothing. Why would Microsoft want to limit your time online, that’s how they make money.

The only feature that works and you can trust is the Add Money functions. The time tracking just never updates. Not sure how it can give him warnings but not relay the time he’s been on it to my phone. That doesn’t make any sense. While I type this the people are flying around the moon on that Orion dealy, and yall can’t make the one feature on your app work. Come on guys. Do better.

Screen time doesn’t update and now it won’t adhere to any set schedules that I set. randomly the kids will have unlimited screen time despite being set for downtime during the school week. super lame. a clunky app that is slow to respond and won’t do what you tell it to. plan on logging into your account on a computer and even then xbox likely won’t save your family settings.

There are so many bugs that need to be fixed with this app. It drives me crazy. Even though my son has money on his account it keeps telling me I have to add money for him to buy something every time he tries. I also don’t like how if I want to add extra time to his allowed time it immediately starts counting down that time instead of just adding it to the total time he gets. Frustrating.

This app has errors so often, I’m starting to think that it’s intentional. Every time I try to add some money to my sons account, it says there’s been an error. I thought, no problem I’ll just retry. So then it goes through, but then two charges show up. So now every time I add money, it errors out and then I just check my account. Every time it errors out, the payment still goes through.

Being able to monitor my kids and take and extend time from them is great but doing so does not work in real time taking sometimes hours for the app to update on time used or for my approved request from my kids to take effect. Hopfully just bugs that will be worked out over time. But overall content with the app

I have had issues with the time range feature forever now. Have submitted feedback twice with no responses. The issue is, the time is exactly 33 minutes ahead of what is set. Also, it’s irritating that it only functions in intervals of 30 minutes. Would be much more useful to set an exact time.

Ever since updating to iOS 26.1 the app has stopped working. Can’t add time, refreshing gives me an error message, etc. Adding time has to be done via console request and waiting for the push notification on the phone, WHICH allows 2+h max, so if I’m allowing the whole day, we gotta go through this process several times a day. Frustrating considering it worked flawlessly prior to the update.

Screen time settings no longer work - I have removed limits, re-added limits and changed them and they still just alert my child that they have reached their limit but allows him to keep playing…unlimited time and no regard to the upper time range (it should turn off at 9 pm but it doesn’t). Why even have them - just fooling the parents 😡

I love it when I get a new Xbox and randomly my restrictions from when I was 14 come into play and I cant play past 12 even though I’m 18. My dad doesn’t have access to the email anymore either so now I can’t play Xbox at all and there’s nothing I can do about it. Great system xbox( this is why everyone is switching to ps5 and pc)

Microsoft is very difficult I’m my dealings with it. My account is registered as a youth account with a parent and now that I’m old enough I can’t remove any of the blocks or parental settings

No good piece of sh#t app.don’t use it or install it.What it did is my son was trying to add his friend on Xbox from school.and it wouldn’t let him at all where it said try again later.So I tried to contact Microsoft and they said they don’t how to fix it.

Every time I ‘add screen time’ for my child outside of their regular scheduled hours, the system still kicks them out and signs them off and requires me to sign them back in again. I think this is an extremely inconvenient flaw and don’t understand the point of being able to ask me for more screen time through the app if it is not allowing the child to stay signed in after time has been added. Please fix.

I absolutely hate this trash app I just want to play minecraft with my friend and because she made her Microsoft account at the age of TEN we have to go through all this trouble so we can play multiplayer minecraft Java edition. Microsoft, fix your trash app and stop making this so confusing MINECRAFT IS RATED E FOR EVERYONE WHY DO YOU HAVE TO BE LIKE THIS!!

Application qui se veut pratique, mais tout est pénible. L’ajout d’argent gèle 2 fois sur 3. Demande de se connecter 4 fois pour finalement te transférer dans Microsoft Family où tu devras tout recommencer avec le même pourcentage de succès. La mise à jour des données prend une éternité…Vraiment déçu, je m’attendais à beaucoup plus.

This app was fantastic when it worked. But it stopped being able to add extra time past restriction hours. Bugginess in a parental control app that I rely on to control screen time for twins is my personal hell.

I am no longer able to manually add more time to my sons account which is a large reason I have this app. This is the second time it has happened. First time it went away after an update, but they shouldn’t be breaking this big of a function to begin with.

Ça fait des années que j’utilise cette application, c’est n’importe quoi un jour ça marche un jour ça marche pas un jour, on sait les heures qu’on fait les enfants un jour, on ne sait pas un jour, il dépasse les heures vous savez pas pourquoi et vous avez aucun message un jour, vous avez des annonces un jour vous voulez rajouter du temps vous pouvez pas il faut le faire directement sur la console c’est un développement n’importe quoi

I can’t add Tim snow

App crashes as soon as you try to enter email to log in. I can no longer manage my son’s screen time. Tried deleting and re installing. Same thing over and over. Do better

Can’t even log in. As soon as you put your email address in the app crashes.

This app is broken after iOS 26. Every time I try to login it crashes. iPhone 17 pro max. Latest iOS up to date and the app is freshly installed

As it says, current state is broken

On tapping login field. So it’s impossible to sign in and use it.

The amount of different convoluted ways that you need to sign into anything that involves family is ridiculous. It prevents all sorts of different things, but not any of the things that I want it to. I wish I never signed up.

The most acting app I have used for content moderation.

The purchasing process is so poor compared to Nintendo’s.

Managing children’s accounts is terrible. Add money rarely works or triple bills like it did today.

Slow to load the app. Slow to update the kid’s accounts with more screen time. Nothing is ever fast enough for them. But even this lag is bothering me. My bank is faster than Microsoft to update accounts!

The app is garbage! Xbox layout, password reset and adding accounts is absolute garbage!

Doesn’t report time being used on Xbox anymore. Tried MS support and nothing they read off their script remotely matched what was on Xbox or iOS app.

You can’t add the exact amount you need to your account to make the purchases you want. Only increments of 10, 15 etc. Nitendo does it right. This is a scam. You just have to keep carrying a balance of overpayed purchases. It would be an easy thing to change but it wouldn’t be as profitable.

Since the new update today, I am unable to change my sons time on the Xbox. Also can’t add time like +30min..

Takes too long to update and I can’t see how much time my child has used until the next day.

Time limits seem to be more of a suggestion than an actual limit. Kids is constantly playing more then allocated. When I set a 1.5 hour limit I kind of expect it’ll cut him off at that point and that he can’t get around it.

Mon enfants n’arrive pas à jouer aux jeux que j’ai acheté . Très compliquer d’effectuer les setting pour enfants. Je suis insatisfait

Can’t do anything without it crashing.

I added funds to my sons account so he could purchase an in app item and while my credit card was charged the funds didn’t show up. No way to contact customer for assistance.

I don’t want to take a course on how to use your app

The passcode for the app should be different than the iPhone passcode. You should also be able to pause time for users at any time, but right now you can’t pause time if you have extra time…

I literally can’t change any settings or do anything but look at who is in my Family or add new Family members. Thanks Xbox, I needed another app on my home screen!

Le temps d’écran bloqué à 1h30 s’enlève tout seul.

The whole point of this is to control what kids get to on the box they don’t need an email. Why is everything about data collection. Exhausting.

I have looked everywhere and searched for privacy settings and they are no where to be found. What if I didn’t want someone looking at my account recent played game history

Horrible app I can’t even accept requests everyone don’t download this app it is trash

Terrible settings access, garbage settings, so much for nothing, PS is way better suggest PlayStation over this garbage

My kid found a way to bypass the time limit. He played for hours passed the 2 hours I had allowed him begore I realized. Also some games are not supported as you can play without being signed in.

App does not process when I ‘allow’ items and then continually asked me to add money after I just added. Has a lot of potential though