PDF Hero - PDF Editor & Reader Customer Service

App is really best and I would say top one. Easy to use , free trial allows to use all features and most of the times you don’t have to get premium one since basic app already has too much things to do. But if you subscribe to premium one , you can do everything what you can imagine. I have been using this app since May or June, and no issues. Much thanks to app developers and to everyone who made this app

Been using this for a while for my college work and this app is the perfect pdf editor when you don’t have a printer. There are just a few glitches and problems I’ve faced when using it which makes me want to switch even tho it’s been doing well. First thing, sometimes text disappears when typing and you need to press done to see it again. Second not sure if this app is iPad friendly so it’s doesn’t fully fit my screen(not really a big deal tho). And lastly, what I hate the most is when sometimes after finishing a document I would leave and come back to a completely blank page, I’m not sure if it’s my fault maybe because there is no auto save but pleaseee either inform your customers that you need to save your work or implement auto save in this app cause that’s the biggest problem I have with this app

I was looking for a great mobile application to edit PDFs and stumbled upon this particular one. It’s incredible and so easy to use. I’m currently on the Free Trail but having the Pro features and everything beyond the trail period is worth it.

It works very poorly, when editing text you can never move the box or adjust the size. its a poor model and needs bug work. They need to create a website for this or something because it doesn't work good on a touch screen

Can’t really say much but trust me when i say that this app is the best, absolutely the best PDF ever. I downloaded it weeks back and to my greatest surprise it worked perfectly 100% for me i don’t need you to take my word for it try it out and you will testify about it too keep up the good work guys your app is superb

Love this app for editing my paperwork. It’s so helpful and useful. Definitely one of the best apps that has helped me edit my documents.

Just like the title says. Pretty helpful and easy app, but 11 bucks a month is a lot for signing papers. I could go print them out for less.

I changed my mind by just the long waiting to install.

Every good quality

I was going to get the other app and this one popped up. Works great

This app is so easy to use and understand.

I’m not one of those people that believe everything in life should be free. I do however expect that something advertised as “Free” as in Free PDF Hero and advertises that you can read and edit PDF’s for free in the description does actually offer the ability to read and edit a PDF for free. A 3 Day Free Trial with an automatic subscription after that is NOT free. I unexpectedly needed to take presentation notes on a PDF document on my iPad and didn’t have time to to print a copy to to write notes on. All this false advertising did was waste my time even after accepting the free trial because I still couldn’t add any notes, completely distracted me from focusing on the live presentation AND gave me one more company that I will never do business with. If it not free fine just say so and let me move on. Q1 Why would you expect someone to download something advertised as a Free PDF editor because they specifically needed to access a free PDF editor to buy a subscription? Even after begrudgingly agreeing to the Free 3 Day Trial version I still couldn’t actually add any notes to the document. Q2 Why would you expect someone to pay for a product that was falsely advertised and was really a bait and switch scam? Q3 Why would you expect anyone you misled and wasted valuable time because of your false advertising to ever purchase anything from you in the future?

So I had high hopes for this app. It was recommended to me by a friend. I use it for school to edit documents that I turn in to canvas. Every single time I use this app and I turn in an assignment on canvas, IT UPLOADS BLANK!! BLANK. I got a 0/60 on an assignment because my professor didn’t believe that the app had malfunctioned and turned my crap in BLANK. I pay money for a subscription for this silly little app that turns in my assignments Blank…. Like wow it’s a PDF now I guess?? But it’s still BLANK. Also the eraser makes me angry because you only have the option to delete entire chunks of things. Sometimes the eraser has a mild of its own and just erases an entire page if it feels like it. I do not recommend this app at all.

I paid for this app many years ago when I was transitioning to completing documents and the need for a quick turn around on specific items. It worked so well and I couldn’t have been happier! However recently I have been having problems with getting the app to work properly. I checked for current updates to the app, turned off and on my IPad. I am very disappointed with the current lack of productivity the app provides.

I was trying to translate a document and switching the words from Spanish to English and it did not matter how many times I wrote and move things the document was not altered in the slightest, extremely frustrating that I had to remake the document entirely in another server instead of just doing the modifications I was trying to do when I downloaded this app and got the subscription. Maybe good for other things but it does not comply with everything the advertisement says it does. False advertisement entirely.

This app is difficult to operate. It took me a while because I had to do everything individually, when it gave me the other option it returned my PDF with everything offset which was frustrating. I had to add and move over a text box (probably the most difficult part) for everything I wanted and was hard to find the option to change font sizes. Too difficult for phone my size (13pro)

Maybe it was the document that I needed to edit but the app was delayed and slow for me. Text went in completely blank, despite checking settings. After clicking done, form still showed blank. Then the text would randomly show after a certain amount of time or edits. It was weird. Also occurred with the annotate feature. Anyways I deleted the app, bc it didn’t work. Two stars because if it worked for me, then it may have done what I was hoping it could do.

I had trouble using this app with copy and paste when I would pick up info from my contacts app an attempt to put it into a PDF. Also I found that once I enter data it was difficult to go back and edit that data without the cursor jumping all over the place or requiring me to delete the entire line and re enter. I am deleting this app now.

It’s the most difficult pdf editor ever. Everything glitches. The auto detection is off, trying to edit something that’s already there just makes it disappear. Trying to resize or move anything is way more difficult than it should be. Something that would take 10 mins on adobe acrobat or pdf expert literally will take you 45-60 minutes. It’s too much of a headache to try to use functionally

This was such a good app when I got it a year ago; as a college student it allowed me to mark up practice exams, worksheets, and anything else I might need to do with PDF for free. Now, everything is blocked behind a paywall, and it’s just simply sad to see such a good app stoop to such a low level due to pure greed. You people are sad and shouldn’t be forcing people into subscribing especially when using the app sparingly.

This app has left me conflicted. There are some pros, such as the availability of editing tools and an automatic signature. The main issue I’ve experienced is that the draw tool is not consistent. For example, if I drew a star in the top right corner, it would appear about an inch to the left and an inch below where I drew the star. This is inconvenient for note taking and annotations.

I used to love this app for the iPad, now it is failing to do anything, just stalls out when I hit continue and I can’t get files to easily move to where I want them. I give up. Laters. Also, please return a portion of my year’s subscription 0f $99 since I won’t be using 11 out of 12 months of what I paid for! #deleted

I love it to work with it but I’ve been re reading the same pages over and over because it fails to save the highlights I make and I forget where I was in the reading, that’s very annoying. Please fix it so it saves what I highlight, other wise is making me work double.

This app malfunctions frequently, its very very slow and will delete your information if you add anything such as text then crashes. Please beware that if you delete and add the app again you lose all previous documents. I would not recommend this at all. Im only using it until my subscription is up.

The tools on this app are very glitchy and whenever you try to download your edited version of the pdf it is missing writing or moves it around. It also puts important features behind a paywall. annoying af…

Cant do anything other than a 3 day trial which will then start charging $10 a month… who pays these crazy prices for text editing? literally just want to be able to make some text edits on my resume that i downloaded from linkin and it seems impossible on an ipad, will have to do it on pc. thanks for nothing, youre no Hero.

Glad I only used the free trail, when editing text things jump all over the place. Text changes size, location, format.. and once you have it fixed you save it and things change yet again. Absolutely frustrating and awful

Too make it worse i was originally charged twice. And now over a month before my subscription runs out i get a notice I will be charged unless i click a link. Amd like last time the link doesn’t work. Just like the app doesn’t work. Do not buy this app

Used their free subscription so I could turn a website page into a pdf and then it wouldn’t let me download the pdf. Tried it leave feedback and it told me to make an account with an email but I was not given a way to make the account so I hate this app and it’s dumb goodnight.

I attempted and failed to make a simple edit to PDF document (delete/remove single word). Yes, one can add new text, strike through, underline, but appears no capability to change original text verbiage. This was my sole purpose to download app. Urgh!!!

In my first use after downloading, during the 10 minutes (trying) to read a pdf it simply shut off 3 times - and made me look for the page where I was at at the beginning. Annoying. Would never pay for having this

I downloaded this app in order to actually edit a pdf— not just write over the top of it with extra text/drawing. Yes, I experimented with the free trial, but that does not include text editing either. Why make a pdf editor app when you won’t actually let me edit the pdf?

Downloaded to try out - was charged right away, even though there was written free trial. As an app - not a good editor, cant actually change the source document, can only add something on top of existing data.

I just put a PDF file into the app to edit it, but when I press the editing button, it will keep loading. I close the app multiple times. I subscribe the same thing is happening, so I cancel the subscription and I deleted the app

None of my annotations saved after using the app for the third time, and the interface on iPhone is pretty clunky and annoying to use.

I pay for this every month, use it a lot! Once in a while a PDF i am working on locks up and will not. Allow me to email or even print! This is the only customer support I can find! Very frustrating !!

This application has been used perhaps 4-5 times in 9 months. I don’t feel is easy to use and doesn’t satisfy my personal needs. I subscribed through Apple and is nightmare to try to cancel it from my device. I am kindly asking for this app to be cancel immediately. If you can’t cancel it, please let me know how I do it. For now am trying to place a stop payment. Awaiting for your response. Thanks; Rosa E Caraballo

I cannot open my file and also I can not update it. What is the cause?

A lot of the fonts that were available to use have been removed or are no longer available

I just needed to edit one word in my resume and this god awful app just ruined the whole thing cause it’s so laggy. Now I have to start over from scratch when I got the free trial just to edit one word…

I’m trying to edit a document the words keep disappearing, I can’t save it, I can’t transfer it to a new app, and every time I type words they disappear. I’ve only had the app for about an hour. terrible

Please reach out to me to explain in further detail.

App freezes and gets stuck on an option to pay first. This is ridiculous as it doesn’t even work! DON’T FALL FOR FAKE REVIEWS, App doesn’t work as it claims. Very disappointed with this PDF editor or whatever this is….

Tried several different ways and could not get this app to edit a pdf . Tired of trying, had no help in app for problems. Moving on …

Tried to fill out paper work on my phone it was not working…..also I can’t find my account or how to access to unsubscribe so I’m not charged after free trial!

Don’t!!!! No instructions to remove it and automatically wants to charge you 11$ a month

Can’t edit documents, you can start but it’ll jus delete the rest of your document for some odd reason

I thought this was gonna be a great app but not what I expected. Every time I try to open one of my PDF documents it will shut down the app! So it doesn’t work!!!

The support link goes to the parent company which doesn't list PDF Hero. Clicking on 'support not listed' is a link to the first page where PDF Hero isn't listed.

Can’t edit text or delete text from original document some message come up to contact them I assume the people that owns app

Good concept but it always ends up drawing instead of moving when I try to get it to move around the page

Can’t use this app unless you buy the 50 dollar membership.

GET A F’N LIFE YA MONEY HUNGRY WASTE OF OXYGEN MICRO D RIP OFF.. YOUR A INTERNET PAGE .. AND ONLY A RETAREDED CHILD WOULD PAY TO USE ANY INTERNET PAGE..

I got the app-it won’t work correctly for the files I want to download-no response to my help message-attempt to cancel my sub failed-they say try later but I have to cancel today. Absolutely the most frustrating experience on line yet!

Application trop chère pour rien Très insatisfaits mauvais service

Since the update every time I hit done it freezes and I have to close the app and open it again. Very annoying. Please fix this.

App keep asking money after completing one page and also you have to click thousand times to write a one sentence and relocate the sentence million times to resize it man please look at hard working people with some mercy for the sake of their time before creating this type of time wasting thing.

Very difficult to navigate