Uber Eats Manager Customer Service

Uber Eats Manager Positive Reviews

Starting to get very useful featuresManaging 40+ stores on this app just got much better now that I can pause and resume any of our locations. This feature alone (along with the notifications) makes this app invaluable. Big thanks to the UE developers for listening! Pete.Pete stammVersion: 1.28.10000

Need more dashboardPlease add option for multiple dashboard ( add more store account in app )..B.OmidiVersion: 1.17.10000

Comment replyThe SEND button on comments reply is hidden at the bottom of the page with no access. Since June 29th update. Had the same problem last year as well. Please fix. Much appreciated.Kasra kazVersion: 1.59.10000

Manager appAfter the update few days ago, can’t access to customer reviews anymore, no matter how hard I try,.如花pretty flowerVersion: 1.141.10000

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Uber Eats Manager Negative Reviews

Needs workThere’s a bug or something that prevents me from sending replies to reviews. Cannot scroll down to the send button..Bon bobVersion: 1.59.10000

Not for new businessIt’s unbelievable that they made me wait for 2 months telling me during all that time “call us again”, “you have to wait one more week”, “you have to fill up the form again” And today I called again and the answer was that basically they don’t want to add my stores like “mine” in Uber because it is not necessary, the have “a lot of stores like this” I am a florist, my flower shop is very different than the other and it’s very offensive and disappointing that they select just the people that they want or “need” instead of giving everyone the opportunity to their business, they didn’t even ask or know what I can offer. They told me that I have to call again if i wanna do business with them and of course I will not do that, i already opened several accounts in other platforms without any issues or crazy waiting periods like I had with Uber eats. I HATE WRITING BAD REVIEWS BUT THIS NEEDS TO CHANGE FOR EQUAL OPPORTUNITIES FOR EVERYONE..MSSC MACFVersion: 1.105.10000

Hasn’t worked for MONTHS!This app was very useful to monitor my business in regards to Uber orders when I’m not around but it has been MONTHS since it has worked. It’s just a white screen with an error message. I have deleted and reinstalled countless times. I don’t understand how one of the biggest companies can have such a faulty app for months. It’s pointless to call because not one person who ever answers can answer your questions because they all work by scripts since they are outsourced to another country. With the amount of money you guys take from us, we deserve working tools! I’m very close to ending my services with you. I know I’m an ant within all their clients, but eventually it will add up or someone will do better and overtake. Get it together Uber! You have something strong here..NickziamVersion: 1.105.10000

Price adjustment.We received a order on uber eats, and the customer wants to make some substitutions and that cost that extra 9 dollars but I could only make the maximum adjustment for 5 dollars only, then I called the customer service and they said they could adjust the price after the order was completed, and I believe it. However, after the order completed, I called the customer service but they said they could only adjust 5 dollars per order. Obviously，I was deceived by them. All in all, we sent out the order but we did not get the full payment. Very disappointed with this platform..WyidtVersion: 1.154.10000

This is the worst company ever.Uber is like a bloodsucking vampire that exploits entrepreneurs and delivery drivers, yet provides absolutely no real service. Their app is complete garbage. I applied to register as a restaurant partner on Uber Eats, and after more than a dozen failed attempts, the process is beyond frustrating. Every time, I had to fill out an endless amount of information, and after painstakingly completing everything, it would show “pending review.” By the next day, without fail, it would state that my account had not applied for Uber Eats merchant services. This is absolutely unacceptable and disgraceful!.Llllllllii iiVersion: 1.160.10000

No rates connection here in San Diego CA no improvementI think it is getting worse hard to maintain a good earnings everyday because of problem on the Apps connection is getting worse everyday every time after one delivery need to Diagnose resetting reinstalling and looking like Annoying thru all the Agent’s support and Supervisors each moment calling for help about the issues of Not getting any trip, showing Offline, closing delivery done, App hang’s, each time diagnosing, and calling support for help on another tasks.Keempee de leonVersion: 1.105.10000

Uber manager app - always has errors can’t downloadIt’s been over 2 months since I have been asking support to fix there app. They always say we have sent in your request to get it fixed. How am I suppose to manage my business when there platform has major flaws. I am better off sticking with door dash. There app works great with no issue thus far. I will give them a chance to fix this soon or I’m taking my business somewhere else. Not good..NealBTVersion: 1.105.10000

Why Can’t I See What’s On the Screen?I hate this app so much because it never shows the order full screen so I can’t read the order. I have to delete it and redownload it every time just to be able to see what’s on my screen. I have to do that for every order because it will only fix it one time. I always check to see if you guys have “improved that bug”, but you haven’t and I’ve been using this app for six months now..Jess1992alloverVersion: 1.105.10000

Our restaurant never got paidOur restaurant started the account with Uber eat 3 months ago and since then we never received any payment, every time I call customer service it’s someone from overseas that can’t do anything except saying they will generate a case number and that someone will contact us which never happened, I also emailed them with no response, I called them over 12 times and nothing happened..Alex1977034658$Version: 1.105.10000

Suspicion and shady workUber has added a few that they don’t mention they give it a different name so that they don’t have to explain it and then want to claim that the charge has always been there new flash it hasn’t I’ve work with them for almost the same amount of time time that they have started so I’m well aware that the fee is a new add on from you to make more money when you already take about 30% of the gains!.The Blastfire14Version: 1.105.10000

Uber Eats is the worst delivery company. Use DoorDash instead.Business owners, please save your time and money. Do not work with Uber Eats for your delivery services. You will receive no customer support and lose money on orders because Uber will cancel them even if the customer receives the food. I've already lost hundreds of dollars. Instead, use DoorDash, which offers excellent customer support for business owners...DmgorVersion: 1.105.10000

Chirag PatelThe App is really not opening at all ! I’m business owner and having issue with this app more then 10’days and I call for technical support they say just delete and reinstall the app and I did that for more then 15 times ! Still the problem is same and no one is responding at all ! Such a ridiculous thing to face on platform like this big scale!!!.JawnikaaaVersion: 1.105.10000

TrashEasily the worst customer service experience possible. I’m not sure how they deliver food. No one knows how to do anything, including updating addresses on file. They open new accounts for you and once you pay to join the platform, then they go ghost. It’s giving Big Monopoly not really catering too small businesses.DrewSkiManeVersion: 1.146.10000

NO ACCESS TO APP FOR MONTHSIt’s unbelievable that when you’re trying to run a business you have to do it blindly on this app. There’s no access to it (always a white screen with an error) and you don’t know what’s going on. You’re dropping the ball big time here. Please please please fix this. It seems like I’m not the only one with this issue..Pepe f 1982Version: 1.105.10000

Most Useless appThis app has to be changed for manager base. There is nothing inside we can see details I dont need to go all the time to website and check everything one by one, if its too much for you to make details, insights, stats in app etc. why do you keep this app live??? Who did this app , your trainee something?.SergiantVersion: 1.105.10000

Major DisappointmentThis app no longer lets you login nor does it work as intended. It’s stuck on an error screen just like everyone else pointed out. If you really care about the well being of this company, customers, and partnerships you would’ve fix this months ago. It’s a real shame..Pyronuns72Version: 1.105.10000

No useI really see no use for this app like it shows your earnings for the day but you can simply go to the website or check your tablet. Letting you write reviews is cool but again, no need for the app just use the website. I really recommend adding some unique features like editing menus, changing store hours, and more. Hope they update it some day..FaJacosVersion: 1.12.10000

No reason to be this badBeen in business with them for awhile and lost countless money due to their very faulty software. All of their storefront apps and management apps are inconsistent, i can’t even tell you all of the inconsistencies because even those are inconsistent and constantly changing, never runs smoothly!.Qfanp!/"267ppqVersion: 1.105.10000

Customer service is non existentHad one store already using Uber eats….. just simply had to add another and it took over 6 weeks and me getting corporate involved to finally get it done and the dumb app doesn’t even open!! Worst 3rd party company to use/work with… and that’s saying something because DoorDash is TERRIBLE..AldkndnejzjmslaldVersion: 1.146.10000

HorribleOne of the worst companies I’ve ever had to deal with. Contacted them about an issue I had with my delivery and they did absolutely nothing about it. There’s no customer service number so no one to complain to. This is one of the reasons I don’t like dealing with independent delivery services. No thanks..AshleyAAlexandriaVersion: 1.160.10000

They want you to failThere merchant service took over a week to reply to me when I couldn’t log in to my account and turn on .. I lost over a week of sales because of a terrible company .. I really hope y’all fail over time.BatotsaiVersion: 1.105.10000

DeliveryTheir delivery guy Gregory didn’t deliver to my address! He delivered to someone else!!! I ordered on Logan’s Restaurant website and now I’m given the run around about my order!!! This Uber Eats is hard to get in touch with!!!! Never again!!! Don’t waste your money or time!!! 🤬I would not even give you one star!!.Auburn GirlaVersion: 1.105.10000

Not working on iPhoneUber used to be a tech company, guess at this point they are not even able to make working apps for the App Store! Error message as soon as app is opened. No way to get past it. No attempt to fix it for months.Random Guy17Version: 1.105.10000

App BrokenEvery text, email and page on the website pushes you to download the app… it doesn’t even load, just a blank page with an error. Stop pushing the app if you’re not going to fix it..Lindsay_o_Version: 1.146.10000

Not workingGetting error message for about 2 weeks now. Developers not fixing anything. Crazy a company this size wouldn’t have this fixed more urgently. Also tried to delete and reinstall, no help..Joe1994NYVersion: 1.105.10000

App not working shows errorCan’t signin or sign out the app not working and only shows error i have deleted the app few time since last week and can’t see sells or anything else other then that error msg.Jeff Issa JeffVersion: 1.105.10000

UselessI am unable to make menu changes from the app. Also no details about orders can be viewed either..Sparker319Version: 1.93.10000

Uber become fraud platformUber service is 50% fraud, steal customers tips, drivers never took them, therefore service become bad. Highly NOT recommended use Uber, because provided service is worst. Better way use DoorDash..IlyarudzinskiyVersion: 1.146.10000

Crashed as soon as you log in.Hasn’t worked over 2 months. The website works but data is 2 days behind..TraucayVersion: 1.105.10000

Says error:titleIt has been a month and it is giving me the same error:title where i cannot log in or anything. It just stays there with a red x, basically stuck..Terrible uber appVersion: 1.105.10000

Notifications IssueEvery order that comes in, I get 4 different notifications about it, making it seem like it’s four different orders..MauroM80Version: 1.105.10000

No ordersI've been open for two weeks and I've only had three orders and Uber hasn't helped me promote my restaurant and I've got a lot of deals that people don't see Uber is cheating merchants.Maggie052620Version: 1.105.10000

Bad bad badReally bad interface worst app ever, can’t believe how billion dollar company owns things like this… unacceptable Uber! Can’t even open the app for last 2 weeks, totally a joke.UbersobadVersion: 1.105.10000

App doesn’t workHas been showing an error screen for the past 3-4 weeks… totally unacceptable..Tina894Version: 1.105.10000

Can not even sign in the accountWho can fix the problem? The App not work at all..Yaya_nycVersion: 1.105.10000

TerribleDoesn’t work on iPad. Missing all the options from my iPhone..Drew The ReviewerVersion: 1.146.10000

UselessThe only thing more useless then this app is the joke customer service..Ihateubereats.Version: 1.105.10000

App has an error every time I open it…And the refresh doesn’t work….FongerisrightVersion: 1.105.10000

Error on apps no able to openApp is not working, error about 3 weeks.FL CalvinVersion: 1.105.10000

FixWe can’t hit the Send button when replying to customer’s review! Please fix.Tarquinius aziizVersion: 1.59.10000

Stop workingFor last 2 weeks, manager app hasn’t worked. What happened?.Jay20071kVersion: 1.105.10000

App still downThis app hasn’t been down for weeks what is going on?.Aigk991Version: 1.105.10000

App does not work!I have installed uninstalled then reinstalled. App only shows an error screen..8-28-18Version: 1.105.10000

Locks up on reviewsI can’t exit the reviews screen to get back to main menu. Nor does it show all restaurants we have on Uber Eats..Morone SaxatilisVersion: 1.17.10000

Awful all aroundFunctionality is non existent. This is awful.Aval5377Version: 1.141.10000

Manager app and orders app not workingSince December 2023I haven’t been able to log into either app..ChamchefVersion: 1.105.10000

Doesn’t work anymoreApp doesn’t work anymore just says error.NRasulzadVersion: 1.105.10000

Great Idea but don’t workI kept downloading the app over and over and it doesn’t work..DiojeleyPRVersion: 1.105.10000

Update your AppStopped working.Hipul123Version: 1.105.10000

App downThis stupid app has been down for weeks with no update. Absolutely ridiculous.KidtaoukVersion: 1.105.10000

Stopped workingUber needs to fix issues with its app. It stopped working for weeks now..MajeedAndVersion: 1.105.10000

App doesn’t work!!App has been down for weeks. The interface was terrible to begin with. We pay six figures in commission annually. We are only one of endless merchants. Please fix this app asap!!.Saree00027Version: 1.105.10000

Need to fix their appNot able to sign in on their tablet..Panwarx ankittttVersion: 1.105.10000

TerribleThe newest update made the app so much worse. It’s like they’re trying to make merchants lives worse..SkinRashVersion: 1.141.10000

App down!!!App down.Uzi10189Version: 1.105.10000

App not working!!!App not working.TonyhadchitiVersion: 1.105.10000

App has been down for a yearThe app stopped working randomly a year ago…when contacting customer service, they said it was a known issue and that they were working on it. They advised to log into the website….its **STILL** not working. After all this time..MzMeggerzVersion: 1.105.10000

App doesn’t workApp doesn’t work.DfogalVersion: 1.105.10000

App doesnt workApp is down over months.S@00Version: 1.105.10000

Not working since a few months nowFix the issue asap . Had 10 restaurants on this managing app ..Ronakk9Version: 1.105.10000

App not workingThis App is not working for months.Uber Eats managerVersion: 1.105.10000

Down for monthsWhat a useless app. for a billion dollar company taking high commissions from hard working merchants, can’t even get a simple app to run..TB UserVersion: 1.105.10000

It stops workingBoth Uber apps for restaurants owner stopped working.Sakura_97Version: 1.105.10000

App stopped working.You would think with all the money they make they would be able to provide restaurants with a stable platform to use. They make a lot of money!!!.Uberly disappointedVersion: 1.105.10000

Uber eatsNot working????.Pizzaville017Version: 1.105.10000

App not workingDisplays an error when opening an app..KadivpVersion: 1.105.10000

Pathetic appNo way to hit submit on responses. Cannot scroll down to see reviews. No live order data. Poorly built and tested. Monkeys can build better apps.AbhilashacharVersion: 1.105.10000

Needs a better UIThe chat window blocks quite a bit of data. Also if an order has a negative review you can’t click on it to see the details. A good start but flawed design..MritaccaVersion: 1.93.10000

Not able to sign in!!!!After trying to sign in like for 15 time, even though the credentials are correct, it just goes back to get started page. How do I use the app?!.Harshpatel647Version: 1.59.10000

SEND ButtonSEND button at the bottom of comment reply’s is hidden, rendering the reply feature useless. Please fix as this function is essential!.AjsjdbanaVersion: 1.59.10000

Doesn’t work at all0000.KirakaryVersion: 1.105.10000

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