FreeStyle Libre 3 – US Customer Service

FreeStyle Libre 3 – US Positive Reviews

An amazing tool, but app needs workI want to begin with my critique of the app. The critical alarm needs to be customizable. It is an ear-piercing alarm that you cannot adjust the volume of. Please allow for different volumes and allow for vibration alerts too. I understand that it’s a liability if the alarm isn’t heard, but the fact that there’s no way to lower the volume makes me uncomfortable with using it at work/in class. I can’t have this beeping when I’m attending a lecture or taking an exam. This really needs to be changed in order for diabetics to make this part of their daily life. This is my only critique as if 14 days of use. It is an amazing tool that relieves stress immensely. After 20 years of pricking my finger, it’s incredible to not constantly have to use traditional meter testing. While I still do use my meter everyday, the frequency with which I test is down by about 60%. Before Libre 3, I tested 12X a day. Now it’s around 5X. Also, the comfort of having truly accurate sensor readings upon simply opening my app is life changing. Thank you for giving diabetics some sense of normalcy and a break from the relentless guessing game of blood sugars. Even with proper management, some things just can’t be controlled. The Libre 3 has eased some anxieties and given me comfort I never thought I would have. Just please fix the alarm system. I want to enjoy this 24/7, not just when I am comfortable with a loud alarm going off in the privacy of my own home..GrantEatonDesignVersion: 3.4

App not very good-but all we got.I wish this app would share data with Apple health. It is installed on an iPhone why not allow that option? Most health apps share data, I wish this did too. The app should have more symptoms available to log. And the food option should have more than just carbs, plus it should have a spot to write what food it is, not just food and how many grams of carbs. As if anyone knows how many carbs they’re eating. I wish there was a way to silence the crucial alerts. The sound doesn’t always play. If I am wearing my AirPods it should play in earbud and usually does. If I am I wearing my Apple Watch an it is unlocked it should alert there, which is quieter and buzzes for my attention. I wish it would not play so loudly on my phone when it does. And I wish it especially would not play sound at all when I am looking at my phone screen. The phone is smart enough to know that I am making eye contact with it it should not play. The sound has woken up my almost 4 year old 3 times and my room is across the living room from hers. The app is visually boring. It plainly enough shows the important data and that’s that. It would be fun if I could change the background color. I wish I could scroll back through my data on the home section. It would be easier to see and do than have to click on the “daily graph”. If I didn’t have to have this app for the sensor I wouldn’t choose this app. It works good enough, but not great. And I really wish is would share with Apple health..Nikki5671Version: 3.6.4

Can’t turn off alarms. Inaccurately wakes me up all night.Update. After using for six weeks the third sensor ended in the middle of the night, cutting out about three hours of use, based on when I applied the last, and then the app froze on “you must be an adult”. After applying a new sensor, the app remained frozen. Tried turning on and off my phone. That didn’t help. I had to uninstall the app and reinstall, losing all my history data. Here’s my original review. No changes since my review: You can’t turn off certain alarms in this version, so the app keeps waking me up. The problem is I’m a side sleeper so the sensor regularly loses connectivity or senses an inaccurate low reading. I have resorted to turning off my Bluetooth in order to get any sleep. When turning on my Bluetooth in the morning it won’t connect unless I reopen the app and wait three minutes. Thankfully, the sensor seems to have some built in memory, so it generally charts my nighttime numbers once I reconnect. I also dislike the fact that I can no longer take an immediate reading. It’s nice that the app reads the sensor every few minutes, but sometime you need to know right away and don’t have the luxury of staring at your phone for a few minutes in order to get a current reading. Fix these few things and it will be a great app. Not sure what can be done about the inaccurate readings when sleeping on my side, but I can live with that since I’m pretty consistent with my night numbers..Mad35554Version: 3.6.1

UPDATE - Good but Would Appreciate ImprovementsI see it’s been 11 months since the last version update of this app. Why the long wait? The changes people here are asking for are not that complicated. I’m trying hard to stay with your CGM vs Dexcom because my Doctor prefers Libre but I’m close to switching given your lack of updates. Please reply back with any plans scheduled in the near future. Please add the current reading to the Apple Watch (very important for many). Please see my requests below. Similar to others here & please read their requests. Thank you. ================================================================== I like the Libre 3 quite a bit, but I have a few requests: 1. Need to see my reading on Apple Watch. This is super important for an active person, especially during a workout or in a meeting when I just can’t pull out my phone. 2. I need to be able to go back in time during the day & see a reading for a certain time & enter info like exercise or food for that specific time along with the BG reading. The current “Note” feature is not very good. This would be super helpful, like on a Dexcom, for example. 3. The Notifications don’t alert me with sound. It’s not my settings. They work for everything else on my phone. I only get a message notification, which I often miss without a sound. 4. Can we reduce the alarm for a high reading? During the day it’s way too jarring. The super piercing alarm may be good at night however, to wake us up as needed. Thank you very much!.KpmuseVersion: 3.4

Better than Libre 2I just switched from the Libre 2 to Libre 3, and I like the Libre 3 a lot. The fact it will scan automatically, without pressing "scan" and then holding it next to the sensor, is very nice. (BTW, the Libre 2 app had gotten a lot more glitchy over the past 6 months or so before I switched over, but the Libre 3 app seems a lot less so. For example, the libre 2 lately would have a significant delay on the scanning function, and sometimes I'd have to try multiple times to get a successful scan. The Libre 2 was not always like that but it was getting pretty annoying the past few months. Anyway I haven't had any of those issues with the Libre 3. It automatically scans right when you open the app, with no delay, and almost always works the first try.) One difference I've noticed between the Libre 2 & Libre 3 is, Libre 2 app would automatically add an entry to the logbook every time you scanned, with the time & blood sugar. And of course there was the option to add a note related to insulin, exercise, or miscellaneous. But the Libre 3 seems to *only* record an entry in the logbook if (a) it is the first scan you've made after crossing from target range into high/low range, or (b) if you add a comment. This is probably to avoid adding tons of logbook entries that you don't need. Some people may like this better, others may prefer the way the Libre 2 did it..Nate (not from New Zealand)Version: 3.5

Poor graphUpdate: though I still believe the ability to see a close up of the graph is very important in increasing my low score to a 4 because I love this device and though I can’t see specific spikes like I would love to see it has been instrumental in controlling my diabetes better. I have been able to lower my A1c from 6.6 to 6.0 in the course of a few months by changing my diet significantly. I no longer feel controlled by cravings or the need to have desserts or sweet drinks and carbs. I really believe this device should be an over the counter product for anyone struggling with diabetes, insulin resistance, food sensitivities etc. changing your diet with this diet is the key to motivation to stay on track and see results whether it’s from lowering blood sugar levels or weight loss etc. I do appreciate this app and the libre 3 cgm, however as a newly diagnosed type 2 diabetic I am trying very hard to lower my A1C to the normal range. My numbers aren’t terrible but when something causes a spike and I miss seeing what it topped out at it would be nice to see the individual numbers. It would also be nice to see the time range between spikes and how long it takes to lower because I believe that plays a big part in your bodies ability to heal insulin resistance and metabolic disorders. Please consider making these changes in this app..Mewhoshops2Version: 3.4

App Needs Work, but Overall Helpful ToolThis is my very first time using a Freestyle Libre product and app. Within the first hour of using, I got a notification that my blood sugar was really low. I thought “that can’t be right” but I checked using finger stick and sure enough it WAS that low. I was impressed and can see how this device can be life saving. That being said, I am struggling with the app. It seems that you cannot look back at historical data. You also cannot drag your finger across the app to get an accurate read of your dips or highs. This is frustrating for the user, because it means that you have to be diligent and log manually each time your blood sugar is out of range and how low or high it got. I also noticed that sometimes the system will log my dips for me (which is great!) but other times it logs nothing at all. Last night while sleeping I had 3 “low glucose” alerts. 2 of them were from me sleeping on the device, so they were not accurate dips. The other one seemed to be a true dip in my glucose. But the app only logged the other 2 “fake” alerts and unfortunately I can’t delete them or add the real dip for my provider. So I’m back to pen and paper to track my glucose because I can’t show my provider inaccurate results. I see that the devs are responding to comments here so I have faith that they will address these issues soon!.ZinnygirlVersion: 3.6.2

Second ImpressionStarting to appreciate the value of the app. First impression was not good, couple items still need to be fixed upon first sensor application (first few hours) BUT after using for about a week now along side the physical reader of the older model I am appreciating the benefits of the app. 1. Just learned the difference between custom and standard alerts WITHOUT Override. Recommend NOT having Override on for standard low blood sugars because it forces an audible alert. This was NOT INTUITIVE for me. I was hearing too many alerts that all sounded the same. When I turned Override OFF for standard first warning of low it only vibrated which is GOOD to help me know a low is coming. THEN when really low is occurring I get the obnoxious audible alarm which can be life saving. 2. Also NOT INTUITIVE, my phone HAS to be plugged in at all times to stay charged. Because if my phone does so does the meter. Which is different than the physical meter. Battery life on my phone is really bad, so it does often. Physical reader battery life was about a week. My phone battery maybe last half a day if it is on without charging. Not optimal but also not a deal breaker. Just recommend all users realize you HAVE to keep your phone charged or meter is dead too. No phone no meter. Which is slightly a negative..T@kes2LongVersion: 3.5

Not perfect but goodI switched from Freestyle Libre 14 day sensor (first model) to this Freestyle 3 sensor only because I updated my iPhone to the latest iOS and the original App froze up! It would not let me even scan my sensor! So after reading reviews about this latest 3 model I decided to skip the Freestyle 2 (all the glitches was not appealing) and just go with the newest model. All that said I think this 3 model is good. Yes it’s continuous so yes my battery does wear down faster from my iPhone. I can see how the alerts can be annoying but I had it beep on me only a few times so far. What’s missing compared to the original Freestyle model is the ever present percentage in range display. I found this very insightful and easy to understand where my sugars are. Overall I suppose the freestyle Libre has made progress and I am happy with the switch from the original to this 3. Btw, did any of you get a email from abbot asking you not to update your original freestyle to the new iOS ? Of course I did and my app would no longer scan which rendered my sensor (a new one I had just attached) useless. But just the fact that abbot asked us not to update our iOS is ridiculous! Come to think of it, maybe this was all a ploy to get us to upgrade? Hmmm…🤔.808hawncowboyVersion: 3.4

UPDATE! Great sensor, App Needs A lot of ImprovementUPDATE: noticeable improvements on the app over the past month! Including the added feature of tapping the graph highs and lows to see specific glucose readings throughout the day. Thank you!! Original: I’ve worn 3 different CGMs in the past 6 months for pre-diabetes and severe reactive hypoglycemia. Libre3 has actually been the most accurate in reading the lows and not giving (too many) false alarms. The sensor is the smallest, and I have had the least problems with compression lows which I was getting consistently with Dexcom. BUT the app is FAR behind its competitors. And ironically Abbott labs has a non-rx sensor that fitness enthusiasts can wear to help track their health and even THAT app is far better. Make it make sense. Abbott needs to invest in updating this app in a real way - the Abbott owned Lingo app is significantly better in every way the only difference is Lingo is self pay and Libre is insurance only. The Libre users deserve better and the software exists in its ecosystem - utilize it, please. The app is klunky and not user friendly. It feels like it was created when we were still using dial up (okay, not THAT old - but you get the idea). The functionality that is most important is being able to go back and see exactly what my numbers were at a certain peak or low during the day and it’s just not possible with this app. There isn’t even a zoom in function to guess-timate well. Also for the purpose of my doctor trying to help me control and coach me retroactively on my lows it would be great to be able to note a specific point in time on the timeline and log what I ate or did to cause the episode. Again, other apps have these functions, so it’s possible..BrookeLauren'10Version: 3.6.4

AverageWith no option for separate reader (as libre2), the app needs work. Connectivity is great, and minute updates are nice. I would like to be able to preview what the alerts sound like so I know what to expect, but it doesn't do that (like when you change the sound for a timer). A vibrate option would be great as well. Supposedly the app follows phone settings, but I have my phone on silent and I only get audible alerts from this app. Zooming on the line graph of sugars would be nice too. I would do 3.5 stars but it wont let me. Edit: I figured out that if I turn off the “override do not disturb” option then I do get silent alerts. The problem is still at night when a less intrusive audible or a vibrate (which the libre2 had and worked well) would be nice. Also, I know it is a safety feature, but the critical alert for below 55 is very intrusive, especially when I already took food and drink to correct a dropping sugar, but the interstitial fluid hasn’t caught up to that yet. There should be an option to suspend low alerts for 30 minutes when I have already eaten to correct a low. I think having figured out the DND feature thing, I will upgrade to 4/5..SkessdtrekVersion: 3.4

Works ok with flawsI recently started using the Libre3 system. The app works ok but often becomes disconnected from the sensor unless I keep my phone within 10-15 feet. Also, there is an inherent flaw. Some diabetics like myself have some vision issues. I find the color of the preferred range, being a very faint green, is too light to see. It looks like the white background. It needs to be a few shades darker and/or have a line at the uppermost end of that range. It could also be improved by making suggestions to help people get their glucose down to within the good range when it is elevated for too long. Last, the app has the data displayed at 12 hour view. It shouldn’t be difficult to have a vertical bar that users could move to any point on the graph to see the data there. As it is we have to guesstimate what the reading is at any particular time. I’ve also wanted yo be able yo go back and add a note, food, or insulin dose. It can only be done at that moment. I had dinner out with family recently. I wasn’t about yo be on my phone throughout dinner to do it but you can’t go back either..All-in-the-cardsVersion: 3.5

Libre3I use this with my cell phone. I only have one issue. It at times can loose signal. I have all the updates but every so often it looses connection. I find that I can tell when I am high or low. App can set your lowest number you want to go and the high as you want to go. Application will beep and let you know when you hit these levels. It will show if you are going up or down. Without it it I had way to many lows. I went from an A1C of 13.4 and with the Libre 3 I have gone down to a 7.2 in six months. I am so far sold on Libre 3. I like that it is half the size of the Libre 2. I always was hitting the 2 on things and knocking it if my arm. With the Libre 3 I haven’t had it happen anymore. I do suggest that when I change after the 14 days to a new one. I do it when I am at a cooler body temperature and have the hour to start using to be able to be sitting and stay cool. Before doing it this way I had problems with it also staying on. As I have used I have learned some in and outs about it. I so far am not unhappy with the Libre 3..Happy at this timeVersion: 3.4

Libre 3 sensor is fantastic! App needs some upgradesFirst off I’m a primary care doctor and I prescribe these to patients. They are fantastic. The Libre 2 is great and the Libre 3 is a significant upgrade for continuous glucose monitoring. The 3 is smaller and more accurate (the 2 is still very good). The app could be improved by adding a hemoglobin A1c estimator integrated into the software. Seems like the perfect addition to this software. Would save the patient a step of using a separate app to keep track of this. And would be nice to have to show the doctor. Also patients are asking to have the ability to add a finger stick glucose beyond the initial 12 hours. I agree it seems reasonable to be able to add a finger stick at any time. Thank you for an incredible device that is no doubt improving patient’s quality of life and their long term outcomes. I have had many patients get a much better grip on their sugar control because of the timely information this provides and they quickly learn how their body responds to different types and amounts of food they consume!.Free Bird2Version: 3.4

Pleas update to like first libre!!!My husband had the first libre and he was able to touch the graph on the screen and check what his numbers were while he was sleeping so great, why would you take it away in the upgraded versions? Now I have gestational diabetes, and have the libre 3, as well as my husband. I only got it because I saw how easy he could check his numbers with the libre instead of pricking my finger all the time. Now sometimes my doctor wants me to check what my numbers were at 3 am but I figured since the sensor had continuous reading I could just tap the screen after I got up in the morning like my husband used to. We found out that is no longer an option. We have to log everything on our own!! PLEASE BRING IT BACK!!! The sensor is making my life easier in one way but harder in another it’s like I have to do a lot of the work and that I thought I was getting away from with the manual machine. Also, the alarms don’t seem to work for iPhone 14 or 15 models which my husband and I have. Please update the software and it would be so great for a lot of people..Aa'ishaVersion: 3.5

Close, but a few crucial things missingI recently switched from the Freestyle Libre 14-day to the Libre 3, and on the whole, I've been pretty pleased with the upgrade. The user interface of the app is reasonably intuitive for an old guy like me. The app and the sensor integrate pretty well, but they do lose connection quite frequently. Here are my major sticking points and requests: 1. When the sensor and the phone lose bluetooth connection for some reason, there does not appear to be a way to force an instant glucose read by touching the phone to the sensor. This was an aspect about the 14-day that I really appreciated, especially during times when my blood sugar was crashing and I couldn't fiddle with getting them to connect. It would also be very helpful for times when your phone battery is low and you would want to turn off bluetooth to conserve battery. If this is something that could be added with a software update, I would be overjoyed if you could implement a bluetooth-override force contact read feature in a future update. 2. As someone who also wears an Apple Watch with fall detection, it would be so nice to have the IOS app integrate with an Apple Watch. It would allow me to see the readings immediately on my wrist, and I wouldn't have to worry about always having to have my phone on me. Plus, in the event of a detected fall event, it would be wonderful to have the option to auto-display the current/last-read glucose reading..PoppabocVersion: 3.4

Good is the enemy of great.With that constant streaming of data there are so many new opportunities to make features that make that data more accessible and frictionless to keep tabs on. Abbott could display my live glucose data on my Apple Watch. They could have a Lock Screen Widget that displays current glucose. There could be Home Screen widgets that display current glucose or even charts. Heck, there could even be a Shortcuts action that retrieves the most recent reading so that I could integrate my Libre data with other automations. Or even HealthKit integration (or literally any way to get at your own data whatsoever). And this app does none of those things. It has the same UI we have had since the Libre 1, which itself felt like they ported the UI of the reader devices to the iPhone without actually reimagining it for phones. Abbott, what are you waiting for? This is not some low end app; this is a system that easily costs over a thousand dollars in copays alone per year. Invest in making the LibreLink app world class. Dexcom has had Apple Watch support for years!.Bu*llahitVersion: 3.4

Learning the Workings of the SensorI just started using this device so I am in a learning process with it. I believe I am going to like the unit. The sensor was very easy to apply and the app was easy to set up too. It seems to be working pretty good. I am starting to see how different foods cause the sugar level to spike. I was reading a previous review and I have to agree the alarm volume does need to be adjustable. One other thing that would make this unit absolutely perfect is if it could transmit readings when called upon to the Apple Watch. And if an alarm is sent, make the Apple Watch vibrate. This way I could leave the phone in my pocket and check with the watch. What a convenience that would be. I have noticed at times the sensor shows not available so you can't get a reading but it always comes back in a short time. This may be normal, I don't really know. Overall I like it at this point. I am not a needle person and I am not fond of finger pricks especially if I have to do it..JacksonlatVersion: 3.5

Doesn’t work with iOS 17 v2 or v3Doesn’t work with iPhone 12 Pro with iOS v17.0.2 or 17.0.3 Stuck at critical alerts when the option isn’t available. —-- update- I had to uninstall the app even thought I had a sensor running. Happily I was able to reinstall and log back in. When I logged back in - unlike v2- it asked for notification permission then it showed up in notifications and I could turn on critical notifications. It also imported my sensor from the login and I was able to see it again. ——However anyone linked to it via their other connected app no longer get alerts on sugar levels. I assume they will need to unlink and relink. ——Developer: please update the app to trigger a “ask for permission for notifications “ button or something from your critical alerts are required screen because iOS 17v2+ breaks the app if notification settings are reset.——also is it I can see my history using Libre connect but can’t scroll the line in this version?.Bsharpe37Version: 3.4

Great when used correctly!I've been wearing the Freestyle Libre sensors for years. I was very excited to try the 3 due to its much smaller size, but then I read the reviews on the app and I waited 2 months before deciding to give it a try. The first day, I had alarms going off constantly, lost signals...my husband went on the Abbott website, he told me to just let the app run in the background and not to close it. That worked! No more alarms out of nowhere, readings are always there. And just an FYI, there is now a reader available to go with the 3 if the phone app isn't working for people. I would like to be able to also see my readings on my Apple watch, but it sounds like it may be coming in the future. (Possibly Series 8?) So far I'm very happy now with this app! UPDATE: I spoke with Abbott customer service today, there are watches that will allow alerts to be sent to them, but at this time there aren't any that will show the actual glucose level at this time, if that helps anyone..MirsebelaVersion: 3.4

Preventing me from getting diabetesI. Love. This! My mom has diabetes and I had a feeling that I might be borderline pre-diabetic. I got the Freestyle Libre 3 Plus and downloaded this app. My average daily glucose at the start was around 103 and GMI (a1c equivalent) was 6.1 which is prediabetes. In the last three weeks I have lowered my average glucose to 89 and my gmi to 5.4. The food and drink that raises my blood sugar has been a shocker and this gives real time measurements. For example, four small oranges raised my blood sugar in 30 minutes to over 200 from 101. In the past, a small handful of freshly picked grapes raised it 20 points. Taking berberine and apple cider vinegar 30 minutes max before meals and eating a salad before the main dish helps my blood numbers. For example, only about 15 points were raised from a Cold Beers & Cheeseburgers restaurant cheeseburger with bun was eaten after a garden salad, no croutons, no fries/onion rings/tater tots, plus chia seeds in my water, no alcohol. A week later, same meal and had a mango cider drink and my blood sugar raised over 70 points. Without the salad and fiber, that number would have been higher. Alcohol is a killer. This device and app are adding a future healthy lived life for me by decades. Sooo grateful that I learned about this device to prevent diabetes and the collateral damage that would have come from that.🙏🏼 Have to mention that customer service is top notch!.TallGoddessVersion: 3.6.4

Well organized, but needs Apple Watch integrationI have to say that over the nine months I’ve had my Libre 3, I’ve learned more about my Diabetes than in the prior 18 years since my initial diagnosis in 2006. The app has given me significant insights into trends that I could only guess at with finger sticks 3 times a day. In fact, some of the assumption from myself and my doctors were actually the opposite of reality. My only complaint is that it needs a corresponding Apple Watch app, something as simple as displaying the current reading, the trend direction, in range and alerts. Yes I get the alert notifications, but would be better if there was a Watch app with those natively. I would gladly raise my rating to 5 stars if there as an Apple Watch companion app! I’m not sure why the app gets such low ratings, especially comparing to the competitor apps, which I find more confusing and less informative (have experience with a family member with a competitor sensor / app)..LochravenVersion: 3.6.2

Not so bad butPremise: me and my husband don’t have diabetes or any other particular problem. My husband and I are using this App only to understand what happens to our blood sugar levels and body when we eat certain foods. The high or low glucose alarm can be turned off except for "urgent low glucose" or below 55 mg/dl. THANKS to this last alarm that rang 3 times in the first night, we found out what my husband was eating wrong to make his glucose drop so much and we immediately corrected it and now the problem is solved. We are now on our fourth day and we have already learned several interesting things and for this the App is valid. However, if I had some pathology, I would certainly like to have some more possibilities, such as being able to enlarge the screen to see the graph in more detail or being able to view the exact time with the exact glycemic rate in the current graph but also in the past one. I have iOS 16.4.1 and the App works perfectly..SmurfmlVersion: 3.4

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FreeStyle Libre 3 – US Negative Reviews

Disappointed…I am a Pharmacist on a journey to start a more healthy lifestyle. Part of this lifestyle change is to adopt a more ketogenic diet along with logging and figuring out what foods negatively impact both my glucose and ketone levels. I chose to go with the Libre3 sensor for several reasons including being able to hopefully help myself understand the details and usage of these sensors to better my success and in turn be able to help my patients at the pharmacy as well. So lots to unpack here! My disappointment from a non-diabetic standpoint is this… I am looking at this tool as if I was diabetic. For starters the app is garbage! I feel like I can not zoom in or dig down into when certain levels occurred. All I see is the current reading and a trend. That’s all great but it is like telling a patient to eat less carbs and then not giving them a range of what “less carbs” means. To understand glucose readings you need to be able to see each and every reading down to the minute and log events to help you evaluate it all. If you can not see the readings and go back to see a specific time frame in which levels began to increase or decrease down to the minute level what is the point? For now the best I can give this app is 2 stars… it’s half baked and very little thought has gone into the actual data diabetics and non-diabetics alike need to utilize to achieve the healthy outcomes using the system. Where is the integration with Apple’s Health app? Abbott - you have much work to do on this!.BRPHVersion: 3.4

Background Refresh Broken?This freestyle Libre 3 app doesn’t have the feature control switch listed in the section to control background refresh… not sure that’s why it continually loses signal and I have to leave the app open and active of my device to Not loose the signal. But it is suspicious! AND… Really missing not being able to use Apple Watch stand alone… without rigging all the other apps to get the info on my watch… perhaps you are familiar…the option that requires you to Still carry your phone everywhere…and rely on three other apps(two additional companies) to feed the data to your watch…Doh!!! BUT… it’s NOW BROKEN even more… Now it’s worse, because with the app is constantly losing signal… it just breaks all the apps connected to it… signal loss alarms a blazing… annoying as ever and eating at my battery… regardless… because I have to keep my phone screen active and on… not to mention the awkward privacy concerns of having to always having the app open and HUGE displayed on my phone for everyone to see! I would delete and reinstall the app… but I don’t believe there is a way to reconnect the sensor I’ve already started 😩 Otherwise the tech is brilliant and it’s really super amazing and helpful to know your numbers without constantly dealing with bulk of a bag, the poking, and the endless sanitizing and cleanup… Abbott, please go that last mile to make this product 5 stars please!!!.NuttyNetVersion: 3.5

Not goodPersonally, I find the freestyle platform to not be very good. I work in an office where I can't have loud alarms going off in opportune times I can't even have my glucose monitor on when I go to church last time might get some awful beeping going on there should be a way to turn it off and still be able to. Discreetly view what your glucose reading is. and not be subjected to disruptive of alarms because your glucose is falling or getting close to 70. This is absolutely ridiculous and it makes it so that I have to turn my phone off entirely so I don't have to receive these awful notifications. It says BP notifications even if you turn notifications off I do not like this at all I m much preferred Dexcom. another problem is that whenever you call freestyle, you have to endure speaking to somebody who has a very strong accent and is almost uninterpretable. This happens every time I call I believe that they put their call center and another country and I can barely understand or hear the person I am trying to communicate with it never ceases to amaze me that I can spend 45 minutes on on the phone with the tech agent because of the language barrier. if I could give this zero stars, I would I've had much better success with Dexcom and I would switch back if my insurance covered it at a heartbeat. Also, I've had a major issue with five of the sensors falling off after 10 minutes of light swimming, which is unacceptable adhesive used by freestyle is clearly lacking, I never had a Dexcom fall off.Mima SusannaVersion: 3.5

Definitely valuable, but…Having the ability to continuously monitor my blood glucose has been very valuable. For its limited capabilities, this app functions well. It doesn’t crash, or have other such problems that need fixing. It is just very limited and I want to share a list of wishes: I wish that this app would communicate with Apple health. Apple health is what I use to track and manage all of my other health data. Now finding out that I’m diabetic is a huge health issue and I really need this data to be available along with all of my other health data in one place. I wish this app worked with Apple Watch. The ability to view my latest glucose reading on my Apple Watch would be very valuable to me. Being able to receive notifications on my watch is a lot more private than letting my phone squelch when I need to know something so that everyone in the room also knows it. I wish this app gave me more ways to view my historical glucose data. For example, I wish I could set up a report to show me the patterns over time of my morning glucose readings between certain hours, etc. I’m going to stay with the Libre 3 for now and hope that Abbott is going to develop an expand the functionality. If they don’t I will eventually look at the other continuous monitoring options. There are several..DavdsGirlVersion: 3.5

Terrible app and bad idea to not allow calibrationI have used Dexcom 7 for more than a year and their app, though definitely not perfect, is light years ahead of this app. Bad idea to not allow calibration. Apparently there is a way to do it by downloading 2 more apps to force the change. It is constantly waking me at night for low blood sugars that are not truly that low. The app doesn’t allow you to scroll back in time. I had to download another app for that and you cannot adjust the overall scale, for instance if you want to have the scale go up to 300 instead of 400 which make the readings easier to view. Additionally the 2 available alarms sounds are horrifically loud and annoying and embarrassing when in public, whereas the G7 had a reasonable sound level and the tones went up for a rise and down for a fall instead of every problem shouting the same. Annoyingly, they have not bothered to make a widget for my phone screen to give me quick access to readings. Nor do they sync with Apple Health. Don’t even get me started on the lack of ability to record food. Just for the app I would go back to the G7 if price were not an issue, as I have to pay out of pocket since I am not diabetic, though I have severe hypoglycemia with hypoglycemia unawareness. I just hope they begin to take their app seriously and improve the design. They should be ashamed for having just 1.5 star rating in the app store..RudabuddaVersion: 3.6.5

App updates coming to be compatible with latest iOS updates?I’m new to the CGMs, and am on my third sensor. I have recently updated my phone to iOS 18.4.1 while on my second sensor. It worked as usual with no problems. Now that I have put on my new sensor (the third), I have been getting an error to check to see if my sensor is attached and cannot ever get it to fully calibrate. I contacted Abbott and they said that it isn’t compatible with this new update. (It’s weird that the second sensor worked pre and post updating.) This appears to be a common problem, and I’m wondering if and when you developers are going to get around to updating the app. That is one of the reasons I began using this is because I could use my phone and now that is completely useless. I didn’t even get a reader. I’m a mom and carry stuff for everyone and everything in my purse, and I refuse to add one more thing as in a reader. If this problem happens every time Apple updates, then this app is not feasible to continue to use, and I may have to look into the Dexcom to see if it’s any better in this regard. Because whichever app can keep their act together as far as compatibility with iOS updates, is the one I will use. It’s especially concerning that this is a medical device. Every other app on my phone seems to be perfectly fine with updates, so I’d expect something as important as this app to do the same..HoosierMommyVersion: 3.6.4

Not compatible with iOS 16.2. waste of $300.So hear me out if you’re a diabetic and you’re a techie, you have the highest propensity of adopting the latest technology from freestyle abbot being freestyle libre three. At the same time being a techie, you have the highest propensity to have already adopted 16.2 iOS from Apple. but guess what the target market of the freestyle, the iOS they have the greatest propensity of having, is not compatible with the freestyle libre 3 software! Since the sensors are by prescription, and no pharmacy allows returns of any prescription I am now out $300 because no one at abbot, can tell me what trajectory they have to publish the software that is compatible with iOS 16.2. I’ve been told all they need to do is number it and publish but yeah that would be too easy wouldn’t it. I’m a very poor person and now I’m out $300 because of incompatibility again I hope these people read this the people with the highest propensity to adopt your latest technology are the same people that have the highest propensity to have adopted iOS 16.2 and they need to be compatible otherwise you’re stuck with sensors *** there’s nothing in the advertisements any of them this state there’s an incompatibility issue and I spent $300 on sensors. You have no idea how upset I am and Customer Service is useless. It’s just a bunch of robots reading from a script. i’m not being ugly. I’m just letting you know the same customer service lady that keeps answering the phone literally does sound like a robot..Needs iOS 16 . 2 asapVersion: 3.4

Cannot access detailed dataI was very surprised to find, when I started using this app, that you can’t see a detailed view of your graph with your blood sugar level at specific intervals. As a user, I want to zoom in on the graph and see what my blood sugar level was at, at least, half hour intervals, if not 15 min intervals. The only way you can capture your specific blood sugar level at a certain time and be able to view it later is to make a note at that specific time. For a continuous blood glucose app, it makes much more sense if the app captures this historical data for you so you can go back and see what certain meals did to your levels without having to remember to check it at an hour or two hours out from a meal. If I wanted to do that, I would just use a regular blood glucose monitor at those time intervals. The graph is basically useless because it’s so small and can’t be zoomed so you can’t even tell to what level your blood sugar spiked. Very disappointed at the limitations this software provides when it could easily be so much better and more useful. Seems like an easy fix to recode this app to allow more detailed data and time intervals. Something as simple as upgrading this software could make this device go from a nice to have to a must have for tracking blood sugar levels..Tnvol01Version: 3.4

Can’t recommend these devicesTo be honest, the high failure rate of these devices and the limited functionality of the software makes it difficult to consider these devices as a credible CGM solution. Out of the last 12 sensors, 10 have failed at approximately the 7 day mark (supposed to last for 14 days). The software has no integration with Apple Health, and does not provide data to any outside source or device. It’s impossible to see more than 24 hours of information, and at least for me, the readings given are not anywhere close enough to the data shown from my finger stick device to make me confident of using it as the sole monitoring tool for my blood sugar (if I’m still carrying a meter around, I fail to see the point in having this device). The simple addition of an adhesive patch to secure the sensor to your arm would be a significant improvement, since the sensor frequently falls off and cannot be re-inserted, requiring starting a new one, which gets expensive even with insurance coverage. (Tip: fabric Band-aids are your friend here.) To their credit, the support people have been very good about replacing the faulty devices, but the cost and usability issues of this “solution“ vs the amount of time invested in dealing with the reliability issues just isn’t enough to make it worthwhile..Dboyes99Version: 3.4

Sensor is not fully workingI’m using the fourth sensor and no matter how hard I try, it doesn’t give me all the readings, sometimes not even one reading. Also, when I go to check the Logbook none of these readings appear stating there are no readings on the specific date. I kept (and have) all the serial numbers of each. This matter goes beyond stupidity. I obtained these sensors thru the company contracted with my advantage health insurance. Now tell me, how can you fix this problem because sometimes I need to check my glucose 15 times daily. Update: Today, August 8, 2024 I had to disable the Signal Loss Alarm (setting it Off) in order to finally be able to see the readings of my previous results (although not all that I had taken because, I don’t know why, the sensor doesn’t show all the readings made in a 24-hour period to be seen) for the last 7 days when I check the Logbook. Also, I’ve taken two readings today, they still don’t show up in my Logbook stating “No entries exist for this date”. I was only able to see the numbers at the precise moment I took them but they magically disappeared from the screen a few seconds after I took them. I then went to the Home section and saw the last one I took but the first one also disappeared from the screen. Also, it’s totally absurd, but the constant nagging sound of the Signal Loss Alarm was driving me crazy interrupting me all day so I’m glad I could disarm that signal once and for all. That function it’s worthless. Remember, this is the fourth sensor that I’m using and I’ve had these problems with all of them so I can assure you it’s a constant problem with the whole system..Tucson2020Version: 3.5

Great monitor pathetic appI have fairly recently started using a Libre 3 after getting to try out a Dexcom G7 for a bit. Unfortunately my insurance won’t cover the Dexcom currently. I have been pretty impressed with the monitor itself, I love the size and it hasn’t lost signal hardly at all, it has also been within a couple points of my standard glucose monitor every time I’ve checked which is awesome. Unfortunately the app that goes with it is incredibly generic for such an impressive device! I like to be able to look back and see exact number for all times throughout the day and all you get with the app is a pathetic line graph with absolutely zero detailed info unless you make a note at every time you want to know something! I don’t know if this was someone’s first attempt at an app or if they just have no idea what people actually want or need to use these monitors for but it needs a LOT of work!! I have read through tons of reviews and it doesn’t seem like many people are impressed with the app. I would gladly go back to the Dexcom purely because of how user friendly and well laid out their app is. I sure hope the developers of the Libre 3 app are reading these reviews and planning to do some serious revamping!.App hntrVersion: 3.4

Hate this app!!!!Was initially excited to try the 3 because it’s so much smaller. Thought it might fall off less. Was annoyed I had to download a new app. Fine. Small thing. Done. Then super angry because it kept waking me. There’s no way to change the lower threshold for a critical alarm. Abbott Labs has decided that anything under 55 is life critical for every single person on the planet. My sugar often falls just under 55 in my sleep. I’m still alive. There’s no way to silence it either, even when your phone is on do not disturb, sleep mode, or muted. Plus it’s really loud. I even tried turning off Bluetooth at night, but then realized there was no way to sync my Fitbit data. I still have it a try only to have it remind me with another loud and unwelcome beep that Bluetooth needs to be on for the sensor to work. So I ultimately took it off and deleted the app. My sleep and my serenity are more important than a glucometer. What I don’t understand is that it seems A LOT of people have complained Abbott, and yet, nothing seems to be done about it. I even emailed the feedback but never heard back from them. I guess their liabilities are more important to them than their customers. I might try calling them when I get back to the US, but I’m not optimistic. So I’ll stick with the 2. Hopefully, they won’t phase it out. If they do, I’ll go back to finger pricking..HimpersonalVersion: 3.4

Lacking Health IntegrationThis app would be so much better if detailed data points were available. It’s strange that the LibreLink app has the capability to slide over the graph to get individual readings, but the main app does not. (I downloaded it as a workaround) Although the LibreLink app may allow you to do this, but does not have historical data, so you can only see one day at a time. So currently there’s no way to really analyze past spikes or drops. I was hoping that this would also integrate into Apple Health, but it does not, which is incredible disappointing. If the app could integrate with Apple Health, then the data would at least be visible from there without any major changes to the Libre app. I’ve also had situations where I get alarms for specific levels, and go back and they are not indicated on the graph at all. For instance, I had 4-5 low alarms over night once, but when I woke up in the morning, the graph never showed my levels going below 75 at all. I’ve had the same experience with some higher levels as well—the data I see in the moment is altered when I go to look at it later. I’m not sure why this is..Sgrbb1967Version: 3.5

GarbageI have to be honest here. This is the most frustrating situation I’ve ever been in. I bought a three month supply which comes to six boxes. The first five boxes are garbage. They don’t work. They work for 20 minutes. The next one work for a day the next one work for two days in between I was getting so many full alarms, incredible amount 10 and what alarms is going off and none of it was real none of it’s true. It’s all no nonsense. The finger test proves it. I spent so much time on the phone with Abbott Customer Service and they’re sending out new stuff, but I just threw away three of them and I didn’t bother to report it so actually it’s five and 38 of them now are bad. I won’t renew the script. I’m gonna try another company. It’s just not worth the frustration and hassle. Oh and by the way, when you get a replacement, you have to fill out all this paperwork and send the old ones back. It’s just such a hassle and I doubt they’re gonna do anything with the old garbage. I think they’re just wasting our time to make when they’re not because if they did investigate these broken unit, they would’ve found the problem and corrected it a long time ago. I think I’ll try the Dexcom G7 and pack it in with freestyle. It’s just total garbage..BleusurfVersion: 3.6.5

Very unfortunate app for a great productAs a pharmacist, I just started testing and comparing the Freestyle Libre 3 and and Dexcom G7 on myself. After trying the Dexcom first and being able to see exactly what my levels were on the graph by dragging the little pointer along it to highlight my numbers, I was extremely disappointed to see that the freestyle doesn’t have that capability. I went through the trouble of getting a prescription and buying a prescription only to find I have no way to look back in time and see what my levels were exactly unless I’m looking at the app in real time. Even though Dexcom is worn for 10 days, the app alone makes it better. The other issue is freestyle doesn’t allow you to turn off notifications of critical lows no matter what you do. It seems the first night you put it on, you get crazy low numbers over night that aren’t accurate. And I’ve had patients complain of that feature as well. I’m not diabetic nor concerned with lows. I’m a health conscious insulin resistant healthcare provider who wants to better manage my diet. I don’t need to be woken up in the middle of the night by false negatives. Freestyle, you have some incredibly simple app upgrades that would make this product superior to Dexcom. Do them..J.CarpVersion: 3.4

Can’t report bugs and wrong notificationsI like the sensor a lot and don’t want to give it a 1-star review, but the app does not have any way to report bugs, and the only way to get developers attention is by giving a low review. Even on their website no way to report bugs - they say to call them - but when you call them they refuse to talk to you till you give them your name, address, phone, email etc. That feels very invasive. Same if you contact them on Facebook - they keep asking for personal information before giving any answers. Really I want to help you make a better app, but you need to make it easier to report bugs in the app. —— The sensor I was wearing accidentally came off (before its 15 day period) when it snagged on a shirt sleeve. I put on and scanned in a new sensor - and even though that sensor seems to be working fine - I keep getting a critical notification every few minutes to apply a new sensor. I’ve closed the app completely and started it again but the notification keeps occurring. Can’t turn off critical notifications so now there is just constant interruption all the time making this ultra annoying. Finally I uninstalled and reinstalled the app but then I lost all the 90 day data on my phone..V_m1Version: 3.6.2

Do not Buy this Libra 3 if you own iPhoneGood concept bad application irresponsible manufacturer. If it was possible I would have given -5 ⭐️ to this company and product support. Abbott doesn’t care for the end user!!!! I have been using Libra, Libre 14, Libre 2 and now Libre3 since Libre3 came out it worked fine on my iPhone 1 ProMax until Apple updated iOS to 16.3+ this app stopped working. I had made several calls to tech support they suggested switch off auto updates of iOS which I did they said app will not support any iOS over 16.0 to which they said downgrade your iOS I checked with Apple and AT&T they said there is no provision in iOS of downgrading the version. So I was forced to use my iPhone X with iOS 15.3 which worked until this morning that my iPhone / iOS is not compatible with Libre3 app. I called Abbott for this issue they said if I update to iOS 16.7 which is next update available to me it app will not work I have bought 90 days of sensors 6 pcs in cash as insurance will not cover this. I have been carrying 2 phones everywhere but I tried to have faith in Abbott to come up with update but we are still same place with Libre3 app after a year. As owner of iPhone would you use this product. I will let media investigate this. Thank you..ZwalianyVersion: 3.4

Apple please come to our rescueSo how can something that offers so much promise be such an utter disappointment? I’ve used the Freestyle Libre system since the launch of the Libre 2. The Libre 2 system has an insane failure rate. The internet suggests the failure rate is 40%. My experience is that it approaches 65%. I report every failure to the Food and Drug Administration (FDA). Since insurance did not cover the sensors for Type 2 diabetics I pay for them out-of-pocket. I should note that for the pleasure of having a product with a failure rate of 65% I paid $35 out of pocket for each sensor. I’ll e learned the price has doubled to $70. How nice! When the Libre system was introduced I had high hopes the Libre 3 system would be an improvement. So far, I am not optimistic. Because the Libre 3 system uses low power Bluetooth it does not require the user to scan the sensor. This is a great feature. Unfortunately the Rocket Scientist programmers decided you must turn on critical alerts in order to use the system it becomes nearly unusable. If you get outside the typical 30 foot range of Bluetooth your phone will begin sounding an annoying alarm telling you to get back to your phone. This is as stupid as it can possibly get with regard to a consumer device. The reviews for this system are littered with negative reviews and comments about this feature. So our best hope is that Apple will eventually implement glucose monitoring into an Apple Watch. The rumor is they can make this happen but the FDA hasn’t allowed approval. I hope people realize that if the FDA were competent we would have a cure for all cancers and a realizable glucose sensor that costs $2..Nantucket NedVersion: 3.4

More disappointing than my blood sugarI am supposed to be using this to help monitor my blood sugar as a medical assessment review period. However. Out of 4 units, only 2 of them have worked! And both stopped working on a Friday within hours of application & activation and there’s nothing u can do about it until customer service opens up on Monday and then it takes 5 days to get a replacement! That’s a week that I’ve lost valuable time of monitoring! It just lost signal again, on a Saturday morning. So I have to go all weekend again with no monitor (blood test strips do not provide the feedback & pattern monitoring we are tracking) and I’m leaving town Sunday night! So this is extremely frustrating and very disappointing! I’m also extremely disappointed that I have no control over the data visibility in the graphing!! It would be very helpful if I could scroll back & forth and see actual glucose levels at any point on the graph and if the data were more user friendly, revealing and interactive. It would also be helpful to be able to go in and add notes at any point and have them appear in the correct place on the timeline. There is no feature control there. This is also very frustrating!.Sun drenchedVersion: 3.6.1

Great for monitoring highs, not for lowsI’m using this on my cat who was recently diagnosed with diabetes. Thankfully we got him into remission and just had to make sure his blood glucose wasn’t going low as the injections wore off. Unfortunately this sensor was reporting about 30 under the actual reading (confirmed with blood test), so he was perfectly fine, but the non-optional alarm woke us up 4 times in one night. The app forces you to choose between ignoring the reading entirely or risk being yelled at at max volume. I understand this is probably for liability but I’d argue this likely leads to worse health outcomes because for one night I just turned off Bluetooth once I was convinced the reading was low. It took a couple days of worrying about my cat until we could get his blood glucose measured at the vet (possible to do at home, I’m just bad at it). We ended up removing the sensor altogether because of the underreporting. Now we lose value over the next week because we can’t tell if his blood glucose is increasing, but it’s a risk we were willing to take because at least we can sleep. I can’t overstate how awful that alarm is when it reaches 54..Matt27512Version: 3.6.1

MisleadingDuring my vacation I had this all next 14 days and they asked me to be connected on cellular network! I let it do it, but I didn’t release, thay lower my glucose reading for 50 points! I tought I was doing fine I was bit releaxed, but in reality I was always 150 or 160! It leads my straight to diabetes! It’s criminal behavior and it shouldn’t be done like this, playing with my health and I paid this sensor for $98 to fool me like that! When I got from vacation back I checked it out with my strips and showed me things I should concern! It’s really bad, bad, bad things they did it! I never ever going to buy and use this CGM again! I have one more sensor left and I don’t know if I going to use it or not, I know it’s going to misinform me… UPDATE After they give me phone number! I try it but all phone in US worked perfectly, but as soon as they connect me to some outer country, I couldn’t hear their voice or they just hung up on me! Horrible! Guys don’t buy this CGM, don’t waste your many on something It’s doing set up your reading regardless of your actual reading! I find out more these apps and a lot cheaper, half price of dis one! Do your homework and try search for better one and cheaper one!.GinoTheGreatVersion: 3.5

Liked the Libre 2 betterI got upgraded to the Libre 3 Plus about a month ago. The first one was great. The second one did not stick well and fell off in the shower after about 4 days. I ordered a replacement and put on a different one in the meantime. That one didn’t insert correctly and I was constantly getting low alerts for 3-4 days until I got so mad I just took it off. Turns out the sensor stick was folded over and not fully inserted in my arm. I went without one for over a week and put on a new one today. Within an hour of being connected (it set up just fine) it started giving me error messages “Replace Sensor. Your sensor runs continuous quality checks, and it has shut itself down for your safety. Please apply and start a new Sensor to continue monitoring your glucose.” Except the sensor IS working. The numbers are running very low again though so if I weren’t getting one error I’d be getting the other. I’m so annoyed. While I do like the smaller footprint of the sensor and the realtime data without having to hold my phone to my arm every time, I just can’t get past all of these errors..TWY2025Version: 3.6.2

So much worse than DexcomThe Libre 3 app is functional. By that I mean you can open the app and it will tell you what your blood glucose is that moment. But that’s it. Compare this to the Dexcom 7 app, which allows you to zoom back and forth across the timeline of the day and see what your blood sugar was exactly at a specific time. It also lets you see a range of different averages by day, week and month. Most importantly, the Libre 3 can’t connect to the Apple Health app natively, or the Apple Watch. Supposedly if you use two other apps, combined with the Libre 3 app, you can port that data over…but I’ve tried several time and am unable to get it to connect correctly. The difference is I can’t go back and see historical blood sugar levels, I also can’t easily at a glance look at my watch to check my levels, and I can’t have all my blood sugar data captured and stored with all my other health data. Come on Abbott. If this was your first attempt at this, I might give you a pass. But this is your third model. If you can’t figure out how to do it yourself, hire away some Dexcom engineers. Using your Libre 3 product is like going back in time before anyone knew what an API was..JimberkmanVersion: 3.6.1

Device is great, app needs upgradingIt’s great to have real time data on my blood sugar. It’s already helped me lower my A1c. The app though, is really very limited when I want to analyze for patterns and long-term effects. It’s frustrating having to look day-by-day for patterns without being able to search and collate for keywords (foods, exercise). Having to go into the logbook to see notes when it would seem easy to link notes to the daily graphs makes the process awkward and tedious. Notes should be openable from the graphs. Also, the user should be able to get graphs over other timeframes. It’s too bad Abbott hasn’t put much effort into making the app the powerful analysis tool that it could be, given the excellent data generation from the sensor device. Additional comment: it would be helpful to be able to search the notes to compare effects of different foods, exercise, and combinations on blood sugar. Also, if developers fear making the app too big for some reason, make the data downloadable to a spreadsheet or supplementary desktop program for analysis..Sparky1953!Version: 3.6.1

Horrible and frustratingI was so excited to get this instead of having to book my finger that the doctors were wanting me to do and I agreed to do this if I just had it in my arm working third shift and not being able to do it on a regular basis so they place in my arm in the hour countdown begin it was beeping critical nonstop at 54 for my blood sugars and would not go up even when I ate a meal so then I had another meal thinking it’s just me maybe my blood sugar is low when they usually high. Then not even 15 minutes after that was disconnected and sensor was no good so told me I need a replacement so here I am three days later just put another new sensor in my arm. Where did the hour countdown and it did the same exact thing it it kept beeping critical every four minutes with low blood sugar so I’m like OK there’s no way that this could be on so I did my fingerstick and it was completely off where the sensor was reading in the 50s for my blood sugars, but it was 134. Clearly it’s very off this sensor and the last sensor but won’t sit connected. I didn’t even get with the second one 20 minutes with it. The first one I got maybe close to an hour..Nickelle94Version: 3.6.6

App needs a complete overhaulI have used freestyle since the OG, love the sensors however the app is extremely archaic and needs a complete overhaul. It does not have many of the features its competitors have , but worst of all now with the iphone 16 and 3 plus sensors the app is broken all the time from flase readings to my personal favorite a loss of connection to the sensor. No matter what i try from restarting the app, turning on and off the bluetooth to turning on and off the phone itself nothing seems to work and it will stay with a lost connection for sometimes HOURS. As a diabetic this is NOT GOOD. I have gone through 10+ sensors not where this problem exists….and to top it off ive had to turn off the lost sensor alarm as it does just alarm once…once you dismiss the alarm, 15 seconds later it will alarm again and again until the connection is re-established, this can get very annoying and especially in a work office setting, i cant tell you how many times ive been looked at or talked to about the sound, when there is absolutely nothing i cant tell do about it especially when i tried all of the proper diagnosing and fixing and it still doesnt reconnect. 6/11: ****UPDATE*** Instead of fixing the app they broke it further now it does not allow a user to access the connected apps or account settings nor does it not send the libre data to my monitoring physician. The user is presented with “this feature is unavailable.” How about the devs actually make an app that WORKS! 6/12: Called into Freestyle. Reps arent willing to fix the problem and only say you have to delete the app and reinstall it which of course deletes all of your data! They refuse to have a tech look at the underlying issue and get it fixed…even escalated call up to an account executive and they said the same thing. Poor business practices!.Chally.22Version: 3.6.4

Libre 3 App and Sensor horrible; I DO NOT RECOMMEND THIS PRODUCT!!!As with Libre 2, Abbott has decided that you cannot disable or silence the low glucose alarm so it can wake you up 1000 times a night if your glucose goes too low. Mine has always gone low at night and guess what, still here 59 years later. Specific to Libre 3, about 2 hours ago sensor reading came up with an error and stopped working altogether. After 1/2 hour on the phone with support trying to communicate with someone I could barely understand (their English was VERY bad), the solution was they would send me a new sensor in 3 - 5 business days! That’s absolutely ridiculous. Libre 2 was not great and sometimes unreliable but as long as it stayed attached, it never stopped working. After talking to my doctor it appears this happens frequently with Libre 3. So after these are used up, will go back to Libre 2 and hope Abbott addresses these failures ESPECIALLY with the low glucose setting!!! And NO, it is NOT an acceptable workaround to disable Bluetooth at night. Allow customers to shut off ALL alarms Abbott!!! I consider the Libre system a complete failure and would never recommend it to anyone..Bam0863Version: 3.4

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