Libre By Abbott Customer Service

Since the iPhone did a new update last Sunday the libre is not giving me any alarms. I had a 349 reading this evening. And a 60 some reading this morning. I spent two days on the phone with Apple often on to see what the problem was. I thought it was on their end, but it wasn’t. Then I called libre and got someone who knew absolutely nothing at least about this problem and we finally decided that it is with your operating system that doesn’t communicate with the new operating system from the iPhone. The young man that I spoke to seem to not be cognizant of what my problem was, and it didn’t appear that he had any support he could turn to. I am really disappointed. The suggestion that the young man gave me was I should try a new sensor well the problem with that is if I try a new sensor and it didn’t work. Boat and have to wait 15 days or ruin the sensor because you can’t switch between the sensor reader and my iPhone like you could with the 2. If I start a new sensor with the reader, then I’m locked into that for the next 15 days and I cannot send the information to my doctor and I don’t have a number two to use. I don’t know I’m just whole situation. I rely on this product and now I’m even afraid to go to sleep because I think I took too much insulin to bring my blood sugar 349 this is just. It is so frustrating. I’m gonna sound like an absolute idiot, which I am not. I have been using this product for a long came out with it.

I’ve been a type II PATIENT and heavily insulin dependent for over 40 years. I started using the Libre about 5 years ago and have been very pleased with it. About 2 years ago I started using Ozempic and lost 99 lbs. I have not used insulin since a month after starting Ozempic. Although I digressed a bit the point is I have been able to to monitor my glucose readings with a significantly accurate reading vs finger sticks since using the Libre. Periodically I check with a finger stick and the numbers are right on. Recently I started to use the 2 plus sensor with the new software supplied for my iPhone. What impresses me is the readings are real time and I don’t have to manually scan as often. I also like the new 7-90 day history charts,especially the chart that outlines how well I comply with my target ranges. Finally, the GMI reading is equal to the lab computed A1C. That is just awesome as I really don’t have to wonder how I’m really doing. Thank you Abbot Labs!

Saying that this is the best version so far is not saying a whole lot. From my experience the Libre series of CGM is flawed at best and dangerous at worst. While they do what they are supposed to do, the lack of adjustments makes it difficult to trust the results. There is no way to let the system know that the sensor is giving inaccurate results except removing it and putting on a new one. The addition of the sound control is something the series has really needed. Having to completely turn off the sensor to have it be quiet for a short time seems dangerous, so this new feature is greatly appreciated. My one complaint about the interface is the selector that looks like some kind of WiFi or signal connection, but is actually used to install a new sensor is baffling. The only two selectable items on the Home Screen are this WiFi looking thing and a plus sign to add new information, ie food eaten, long acting insulin, slow acting insulin, etc. This edition of the Libre series is the best so far, maybe soon they’ll catch up to the Dexcom, but by then my insurance won’t pay for the Libre and I’ll have to switch back to the Dexcom.

I like the new Libre CGM app but I still like the Dexcom app better. I recently switched to Dexcom but I had a Libre sensor left so I used it. The Libre sensor doesn’t seem to be as accurate. I actually had two sensor in at once when I was changing them. One was the old one you scan and the new one was with the new app that gives the CGM. The glucose readings were way off. Even when I took into account the constant changes they were not even close. They were off by as much as 40 points. Being a nurse this concerned me. Now when I switched sensors with my Dexcom the readings were off by just a few points, less than 5. I like to be able to see a chart of my recent BG readings in a chart form and this app doesn’t do that. I can quickly glance at it and use the numbers I need. I don’t always want to see just the dots on a graph. You can slide the cursor to see the BG numbers which is nice but that’s an extra step. As a nurse I’m all about quickness, accuracy and convenience.

Started off with the Libre 2 years ago, but found it just wasn’t practical with daily activities (constantly knocking it off). While I’m a non-insulin dependent “borderline” diabetic with an A1C that hovers around 5.5 with Mounjaro, I have found that I have an extremely low tolerance for any blood sugar increase. If I stay between 105 and 120 I’m fine, but creeping up to 150+ would cause severe fatigue. Luckily a provision of my insurance provides devices for chronic conditions at 100% coverage, so I decided to get a Libre again to log food, glucose levels and fatigue. I have to say that the 3 + is a huge step forward in ease of use as well as being far more unobtrusive in my daily life. So for what I need it for, it has been working great. As others have said though, an ability to display a widget and other “at a glance” data would be nice. Also, while this isn’t a knock on the Libre 3 +, I feel I should point out that the current voucher for a 14 day device same, while showing a date in 2026, returns an error to pharmacies saying it expired in 2025. I feel this is something that should be rectified as it could easily be losing people who could greatly benefit from the device but would like to try it out before committing to any potential copays or full cash price.

It’s an awesome tool to utilize with diabetes management. I love the safety in the alerts settings and having my blood sugar instantly available. I only wish If I could add it to my smart watch and dislike the fact that it takes 60 minutes to warm up. Also, I’m not sure if they can be easily replaced in the event of issues like with my other type I used. I had a sensor come off at day 4 and they are a little costly to replace. The sensor is replaced normally at day 14-15. I got aggravated trying to find a number to call so I had to wait and replace it later. I also would like a skin tone patch so it doesn’t look so dirty. As a RN, I find it deeply disturbing to see it and it’s dirty/dingy from sweat, body oils, showering, etc. I would prefer to wear it in less visible places other than my arm. These are my only issues so other than that I would give it a 5. CGMs are awesome! I love the convenience. It helps me to make wise food choices and monitor more closely.

Am writing to share my experience and to respectfully request improved access to continuous glucose monitoring systems, specifically the FreeStyle Libre continuous glucose monitoring system, through Medi-Cal and Medicare. Since I began using the Libre system, I have been able to significantly improve my focus and manage my blood sugar levels more effectively. This device has truly changed my daily life and overall health. It provides real-time information that allows me to make better decisions, avoid dangerous highs and lows, and take control of my condition in a way that was not possible before. Despite its proven benefits, I had to fight to obtain this device, as Medi-Cal does not easily approve it. This has been both frustrating and discouraging, especially considering how essential this technology is for individuals living with diabetes. Currently, my husband—who has suffered a stroke—is also in need of this monitoring system. Unfortunately, we are experiencing the same barriers, delays, and red tape in trying to secure approval for him. For patients in vulnerable health conditions, timely access to proper medical tools is critical. I respectfully urge you to consider working more closely with Medi-Cal and Medicare to simplify and streamline the authorization process for continuous glucose monitoring systems. Access to this technology should not be treated as optional—it is a necessity for those who rely on it to maintain their health and prevent serious complications. Thank you for your time, consideration, and commitment to improving patient care. I truly hope that changes can be made so that others do not have to struggle to receive something so vital. Sincerely, Margarita

When the sugar goes low, alarm is triggered, and triggered only once. It should trigger, then go to sleep for X minutes (5), and if sugar isn’t changing its course it should continue to beep every 5 minutes or so. If we don’t act the first time and get distracted (old people do tend to forget!), then it keeps on going low and lower without further warning. DO NOT JUST WARN ONCE, KEEP ON ALERTING TILL THE CONDITION OS GONE OTHERWISE WE MAY ACTUALLY GO INTO COMMA WITHOUT FURTHER REMINDERS. Also, there should be a way we could OPT (not mandatory) to calibrate the reading to match our manual testers so the bi-weekly sensor displays more accurate values. Get users who opt for this to take 3 readings an hour apart from each other and execute 3 manual measurements with a manual instrument then get the unit to match the data. Sensors are quite often 20-25 units off and we can’t do anything about that.

A fingerstick only tells me what my glucose is that moment, not the rest of the day. Furthermore, alone it doesn't tell me whether it is going up or going down. A sensor tells me what my blood sugar is every 1-5 minutes, every minute with FSL. And if it's a FSL3, I don't need a special reader-device; it can talk directly to my phone directly. Perhaps what I like best about the FSL & its app is the reports available: average glucose for every 3 hour period plus for a day overall; % of time I am within my self-chosen hi/low thresholds, high, very high, low, and very low; and the GMI or simulated/back-calculated HbA1c. Seeing a curve of all of my readings shows me when my sugar goes high or low and how high or low it goes - allowing me to better consider whether my diet or medicine needs further change. Of course it sometimes reads lower than by fingerstick, at least partly attributable to measuring interstitial glucose rather than blood or plasma glucose. Nevertheless, the FSL is a great jump forward in keeping track of my blood sugar, helping my doctor make adjustments in therapy, and helping me lower my HbA1c - which can help delay or avoid dialysis, amputation, heart attack, and blindness - all things that we diabetics might experience if we keep a high A1c.

First thing the gui for the new app is fresh and clean. All the bugs/annoying things about the older Libre app have all been fixed. For instance you had to wait for like 2-3 minutes to load the 90 day range log and now it’s almost instant. I’m pretty sure the sensor went from 14 to now 15 days with Libre 3 plus. So far giving perfect readings. If I were to recommend adding something I would say making the alarm system a little more advanced. (Like more customizable where you can pick the alarm sounds and how you get notified) Also I did like the old alarm for highs and lows. It scares me when I’m up so it gives me ease when I sleep that it will wake me up. But anyway thank you so much to everyone working at Libre you guys are awesome! :)

I switched to the new Libre 3+ app three weeks ago. When comparing it to my fingerstick, it has been up to 39 points low. This has caused me to get nuisance blood glucose going low alarms. Called Abbott Support, they must be using some kind of foreign phone bank because the people helping me did not seem to understand what was happening. Wondering now if I should switch manufacturers. I have been a Libre customer for several years and always had good service. Thinking it might be an app issue I applied a second sensor to my other arm and connected it with the old Libre 3 app. Those numbers are as much as 62 points lower than my finger sticks. It’s hard to maintain my blood glucose within the recommended range with inaccurate readings.

I had the Freestyke Libre 2 - 14 day system for years. I liked the fact that there was a logbook in the Libre 2 system where I could go back and see what the previous readings were. To do that with the Libre 3+ you have that ability, but I had to do some research to find out how; and it really isn’t that clear on the time and BG level as you have to slide the bar and the times are much harder to narrow down. Also, I get sensor errors much more often with the 3+ than I did with the 2. I will probably have to find the user manual online. I would prefer a hard copy, but not sure if Abbott does a hard copy of the user manual. Other than that, I guess the 3+ is okay. I will just have to work with it and figure out how it actually works. I’ll give it 4 stars for now.

OK, let’s start with the positives about this app. It has dark mode. It allows you to save notes on everything that you’ve done. It has a glucose management index chart to see your A1c. Since I use a Libre 2+ sensor, it actually does continuous monitoring of my glucose with the option of scanning also. The only negative is the point that I cannot change the calibration of my sensor to what is actually showing on my blood glucose meter. Being that the sensor shows 40 to 60 points lower than my blood glucose meter really puts me in the situation to where I don’t trust my sensor. I have this issue with every sensor that I get and I’ve tried all of them from the 14 day to the Libre 2+ to the Libre 3+ and every sensor shows my glucose lower than my actual blood glucose by 40 to 60 points

I just completed my first week with the new app. I enjoy the readiness of my glucose reading. I positivity detest the alarm system. Even though I never have my sound turned on the alarm still finds a way to sound when my sugar is high or low. I am extremely aware of my glucose number most of the time. And I do not need a reminder every two or three minutes. I tried turning the alarms off, but I was not successful. That is the reason I gave the app three stars. While using the old app, I could readily see the logbook of my numbers for the whole day. Not so much in this app. But it is my first week and perhaps as I become more familiar with it, I will be able to locate everything that I’d like to know.

I had been using your older app a number of years and couldn’t understand why I needed a new one. While I still can’t answer that question, I’m getting more comfortable with it. The biggest change I’m seeing is that the app when activated (and it is activated all the time in background), it reads my sensor on its own before I can manually scan it using my hand. I’ll bring the app into the foreground and note my blood sugar number. Then I’ll do a manual blood sugar reading and my number remains unchanged. My biggest complaint is that I miss the old history listing. In the old app, I could pull up a table listing my readings throughout the day. In the new app, this seems to be a graph which is harder to read. It’s a case of one step forward and one step back.

Thank you so much for making it possible to turn off alarm sounds. I’m type 2 and only using the monitor to help track my blood sugar. I care for my dad and when I’m back changing him and have left my phone in a different room the alarm used to go off that the sensor couldn’t detect, it added stress because I’d have to rush to turn of the alarm. I don’t always have the hands to carry my phone with me everywhere. I appreciate you allowing me to turn on or off notifications and sounds that I want. I’m very sensitive to noise and being able to choose has given me better quality of life while still being able to monitor my glucose in the ways that help me.

Update: Everything below is wrong! I am so sorry! I reviewed a different app below. I very much enjoy LIBRE and only wish I could silence the alarms for more than six hours. Overall a great app that has gotten me 92 pounds lighter and helped me regulate my blood sugar levels. I signed up for the new AI enhancements as soon as it was available. What I thought the new capability would offer is an expert on the app and my data. The AI can’t do anything any other AI can do … which is still a lot … but it can’t or won’t do anything with my 10 years of data I’ve logged. Example: if I ask it to analyze my micro nutrient intake over the last six months, it will tell me how to do that; I can already do that task myself. What I would want is that task to be automated. Not good enough yet.

A little sketched out by the glucose being able to be told with out tapping with my original Libre 2. Like why couldn’t the original app for the Libre 2 tell me my blood glucose without tapping but this one can? I digress. I enjoy the new layout. Way more up to date. Also appreciate the explanation as to why my CGM can’t read my glucose instead of just “readings unavailable for 10 minutes to 10 hours” the explanation does actually make me feel better. All in all, Libre is still the most affordable and user friendly. So affordable and caring for type 1 diabetics will always be a win in my eyes.

I would really like this app if weren’t for the annoying alerts. You are supposed to be able to silent alerts for a specified time but this feature does not work the way I think it should. Libre makes the assumption that everyone is living in a perfect glucose managed state and want to be alerted every time there is a critical event. I use the device to monitor my glucose levels not to make one hundred percent medical decisions by it all the time. If I get a critical alert it delivers the alert which is understandable. I’m fine with that but if I turn critical alerts off the application won’t run. With the previous apps I could silence the alerts so for example if I am in a meeting all alerts are silenced. Or when I go to bed and need sleep I don’t have Libre waking me up. Right now the only effective way to silence alerts is to turn my phone off. If I shut the app off it nags me with alerts that the app isn’t running. I should be able to silence alerts! If you have to alert me I should be able to set it to just send a message without the high screeching alert that draws attention. I should be able to receive it silently!

Continuous Glucose readings and Graph Cursor are a great improvement, but why did you have to remove the Time-In-Range and Average-Glucose over the Past 24 Hours features? Those were so great and useful in the old Libre 2 app so that we could see how we were doing over a 24 hour period and perhaps adjust accordingly, instead of the 7, 14, 30 days windows under Insights in the current Libre version. Please bring those Past 24 Hours features back and make Libre even better! I’d also mention that the simplicity of the look of the old Logbook in Libre 2 app following simple listings of Glucose readings over time was also far more superior than the current look. Thanks.

The additions with the recently released new app are very nice. I appreciate that a dark mode has been included that matches the phone’s current setting, way better than the constantly bright white screen of the last! Also like the scroll bar feature where u can scroll thru the day’s past specific readings. The only reason I’m giving this review 4 stars and not 5, is that there is no blood glucose calibration feature (such as the Dexcom CGM has). I know that the sensors “come pre-calibrated from the company”... not really sure what that means, as oftentimes the Libre CGM readings differ from a glucometer finger stick, to largely varying degrees. Ok that’s my only real critique, coming from a T1D of almost 22 years now. 😄

I like my Libre CGM, and I appreciate the alerts. However, it gets annoying when I’m driving. I have a phone that notices when I start driving and it doesn’t allow calls or messages, but the alarm from the CGM continually rings. If I’m on the highway it can get extremely annoying. I understand there may be a serious concern but I typically check it prior to long distance driving. It should recognize that! Also, I can be sitting with my phone nearby and the alarm goes off because it failed to read my monitor. Is there a way of resetting without having to use a new CGM? Other than the two issues, I’m happy with the fact I don’t have to stick my finger anymore!

There’s much to like about this app but there are two major problems that Abbott needs to fix, one life threatening for Hypoglycemic patients and one simply annoying. 1) Life Threatening and therefore - with this review, Abbott’s on notice about the problem. Without a functioning Apple Watch App and App Widget, if I sleep with my watch on, I don’t get audible alerts for lows overnight which is life threatening. The Apple Watch Haptics take over because it goes on sleep mode and all that happens is my wrist vibrates. The Watch function overrides the notifications I have on my phone and I have NO WAY to override it for just the Libre app because you idiots don’t have a Watch app so I can set controls. I literally have had to have my daughter download the family app and she has to wake up when her phone alarms as I am dropping below 55 to call me. That is stupid. Truly stupid. What if I didn’t have a family member willing to wake up on work nights to keep me from going into a coma?!Abbott, this is epically dumb and a major legal liability for you. Fix this ASAP. 2) Nuisance/inconvenience - why the Sam Hill is this not linkable to my Apple Health record? If it was, it would let me figure out if there was a link between my heart rate or respiration overnight and low glucose events. But I can’t see that trend because the Libre App doesn’t integrate with Apple Health. That’s pretty dumb but only annoying and not life threatening.

I work in the medical field and try to medical conditions to myself. Libre by Abbott is not having it. It wants the world to know that you are diabetic and that your glucose level is real high or real low. Discreet is not in the Abbott vocabulary. The very first day I wore it to work, it went off in the morning stand up meeting. The medical director asked where the “noise” was coming from. I told him DHL has a loud notification for “package out for delivery”. I also told him I will figure out how to disable the “noise”. Later Abbott set it up where you can delay the noise for up to six hours (still looking for a job with a six hour workday and no lunch). By the way, don’t throw away your old school glucometer yet because the sensor never knows when it is going to quit temporarily or permanently. And by the way, customer service still owes me two replacement sensors. The call to customer service was a waste of time. I still think the person on the other end was AI because it never helped. User friendly is not in the description of the LIBRE sensor. I guess it is still in beta mode. There has got to be a better way. $74 a month (my copay) for two sensors is a waste of money if they are not going to work half the time. I am “stuck” with this until someone comes along with something that works and is discrete.

Not impressed with the app. Very basic in terms of what’s really important functionality wise. Before using the Freestyle Libre 3 Plus, I was using the Dexcom G7. The CGM sucked, but the phone app was very functional. If there was a significant difference between the CGM and the finger stick reading, the user could type in the finger reading and the app would make the appropriate calibration adjustment. The graph on the Dexcom App would allow the user to use their fingers to widen the graph and use a cursor to pinpoint a reading at a particular point in time. The Dexcom app had numerous other function , including being able to print out a 30, 60, or 90 day report that could be given to a primary care doctor. The alarms setting allow for different volume levels. With the Libre app the use can see the reading and set alarms but no calibration feature. The Libre App has a few other minor options that are worthless if the CGM isn’t sending a correct reading to the phone app. Seem like high school student could have come up with a better Libre app. You might be better off better off just using the lousy Libre 3 pocket receiver.

I’ve had Type II diabetes for nearly 8 years. My PCP set me up with the Freestyle Libre within 6 months of diagnosis. Because my illness is straightforward the sensor and reader were great. The addition of the iPhone a big plus. My PCP set me up last year with the Libre 3. Love the smaller sensor and the upgrades to the app (I skipped from the 1 to the 3). Then a couple of weeks ago the app told me I needed to upgrade. I’m definitely much less impressed with the new 3+ app. Maybe it’s a glitch on the install, but I have no “main menu” button to do simple things like set reminders. Seems like a Toney thing, but it’s very inconvenient and annoying. I turned the last level of the app back on to have the reminders, but I can’t tap on them because the old app doesn’t connect to the current sensor. 11 more days and I’m going back to the lower level 3 app. I’m not someone who wants to work harder. I want to work smoothly and correctly. Overall, the Libre is a great product, but sometimes it’s better to wait for the latest and greatest to get all the bugs worked out

This app has a lot of good things going for it. Setting up a new sensor is quick and easy. Data is presented clearly. The interface is clean and easy to use. Linking with my nutritionist and doctor is also very easy. Unfortunately, there are missing features. This app does not add data to Apple Health. It also doesn't have an Apple Watch app or complication. To do either you have to download and setup Abbot's LibreLinkUp, download another app like Shuggah or Sweet Dreams, and link all of the apps together. All of this requires that my data be sent to the cloud before I can access it from my watch—and even when it works well I still have to carry my phone with me everywhere I go. It would be nice to be able to leave my phone at home. Like a Dexcom G7 user. They get an Apple Watch app. They get Apple Health integration. They get everything. The Freestyle Libre 3 feels like a sleek, futuristic device… but the app makes me feel like I'm in 2010 again. If things don't improve soon, I will ask my doctor to change my prescription to Dexcom.

Recently we discovered that I had randomly become hypoglycemia. Low blood sugar. My doctor’s office gave me the CGM so we could track my levels for 30-60 days in order to get some history and possibly a pattern. I knew the first 24 hours readings would be all Over the place as it is stated. After 8 days the first accidentally fell off, I had to buy a different brand that is over the counter. Left it in the 15 days then replaced with the Libre 3 plus (had to get more from my doctors office) the Libre 3 plus has continued to give severely inaccurate very low readings and alerts. I can’t tell you how many finger pokes I have done to only see the 64-53 low critical levels was not correct. Including a couple times where I actually did the glucose drink as I carry them with me for just in case and because I did not have my finger poke with me, to only find out I did not have low blood sugar. I was just informed that there is the issue of inaccurate readings from a certain lot. But I have used 3 different Libre CGM from different lots and they are all giving low readings. The one I bought over the counter actually gave the most accurate readings…

I’ve used this app along with the previous free style Libre 3 app. I do appreciate how this newer version vibrates before setting off an alarm to give me a chance to check my glucose before setting off the loud noise. I do wish that the alarm went off more than once if not corrected OR if they could give us the option to add MORE alarms if we reach a certain lvl. My main high gluc alarm goes off at 200. After I check it it won’t go off again. I’d like it to alarm if I keep climbing or give me the option to add an alarm if I go over 250 or something. I have ADHD so sometimes I’ll forget to correct after checking the alarm the first time. Please add a feature to add more alarms!!! It would be very helpful and a great way to improve the app!!! Edit: another problem with the app is that most of the time I won’t get an alarm if my app isn’t connecting to my sensor. I’ll just happen to open the app for it to reboot the app and for it to have not been recording my sugar lvls that whole time. Please fix this!

I downloaded the app and have been using it instead of the old one. I love the features this new one has. However, there is a major flaw in this software that must be addressed. This new software sends out an alarm for a high or low glucose reading, but the alarm is only a monetary tone which stops. After five minutes, it’ll tone again and then that’s it. The old application sounded a continuous until you manually shut it off through the app. This new app does not wake you up during the night because it’s only a monetary beep. This is a life or death situation that must be addressed. I have written the corporate had a technician speak with me. Their solution was for me to go back to the old app when my sensor expires. I really want to use the new app and I can’t see why the new app cannot be reprogrammed with the feature of the alarm like the old app has. Bottom line, why can’t it be modified to have a continuous sound which has to be manually reset instead of a one beep and forget it ? Thank you.

Cannot switch between two phones. Tried that and couldn’t find a sign in/reconnect button, had to delete app and then download again and then sign into main phone. And the notes you record are phone based not cloud based so it doesn’t transfer between phones. It disconnects a lot and you get those annoying alarms that it’s not connected and you should keep you phone close, well pal I’m playing a game on my phone so idk how much closer you want it and there isn’t a resync button you have to just wait until it magically reconnects or restart your phone n just wait and see. Wish it had more options to log events It should have radio buttons where you can select what you had to eat so you can then filter numbers by type of food consumed so you can figure out your weakness along with the ability to make a custom entry or in Java terms “string”. Reached out to customer service about the switching phone issue and they couldn’t help and quickly disconnected chat

The accuracy needs work, the constant sensor disconnecting makes getting readings, difficult and aggravating. I tested my blood sugar with other forms of testing at the same time and the readings were inconsistent. Very seldom. Did they ever match up The constant alarms are highly intrusive aggravating and has woken me up from sleep frequently the silent mode needs to be longer for bedtime by at least 12 hours or give it a permanent quiet mode so that you can choose when to look at the alerts and because the alerts are constant, it interferes with the use of other apps and phone calls, causing loss of volume during important moments even when quiet mode is on and because the app requires it to be on even in the background, it eats away at my power on my phone faster because of it I'm just saying the app needs a lot of work but I can't recommend it as it currently is

When I want to enter Notes I have to go to top of my screen and hit the + sign @ upper right then need to go to bottom of screen to hit the Notes icon. Then go back up to Comments to start typing. Then go back to lower screen and hit Done. Then back up to the top of screen and hit Save @ upper right. Why do I have to hit Done and Save? It’s redundant. This version is Not User Friendly! Techs need to place all the buttons either at top or bottom of screen. I’d suggest Bottom since that’s where the keyboard is on phones. And just as Important…Please also keep in mind a lot of diabetics have vision and neuropathy issues. Soft grey colors and tiny print are hard to see. I’m suggesting next version you use bright colors and possibly have a magnifying capability, maybe that can follow the cursor? I do like the Insights and the AI Assist where we can take photos of foods to determine pros and cons before we even eat it!

While this app is better than its predecessor, there is still much to be desired from a tech perspective. Diabetes is a disease that benefits from more physical activity. The current ecosystem of sensors and this app prevent you from being phone free while exercising and using an Apple Watch. Apple has enabled us to keep from carrying our phones with us during workouts - Why can’t Abbott? - I hate carrying my phone with me when I exercise!! Abbott absolutely needs to enter the current tech age and allow us to see our blood sugar levels in widgets as well as complications on our watches. If Apple is keeping Abbott from doing this by limiting the tech available to them, shame on Apple. If we can mirror our mobile phone number on our Apple Watch, why can’t we mirror our Libre3+ sensor on our watch as well?!?!?! So VERY FRUSTRATING! Using CGMs is expensive - the benefits should be commensurate!

Overall the app works well. Some major gaps: 1) Please allow me, the user, the customer, the person who decides how to use this product the ability to turn off your “critical” notifications. Some examples: - I’m prediabetic so I don’t have to monitor low blood sugar as much. PLEASE allow me to opt out of low blood sugar notifications, or at least allow me to set it very low. - I had to take off the sensor but did not have a garbage bin so it was in my car. PLEASE allow me to turn off the malfunctioning sensor alarm. Yes, I know that the sensor is malfunctioning. I had to uninstall the stupid app to make the message go away. - Let’s be frank here, your app is not important enough to lock me out for 5 minutes after I don’t enter my password correctly 3 times - the same long password that you made me enter against any and all industry standards. 12 characters? Can’t use the product name? Seriously, you are not that important for me to bother to remember a password that is so very special and so very long. At the very least, reset the waiting time after I reset my password? That one is a small win and will make people happy. I started with 4 stars but that last one made me irrationally angry so 3 stars it is. Otherwise the app a great! :)

Very hard to go from Dexcom to libre so I could afford them sadly I have had three fall out without one replacement when I know you can pull up my account and see they malfunctioned in 2 hours all theee times. I feel that Libra should take accountability just like Dexcom did if one of those malfunctioned or fell out. So I’d appreciate if you guys would maybe give it a better sticker or something around it to keep it in and also replace the ones that you can see when I give you those codes in the serial number. All I got was one back out of three and kind of breaks my heart cause I’m a single mother and I pay a lot for these. Other than that, they work really well if they stay in your arm or not malfunction within an hour or two you’ll know trust me maybe eight hours stops. They’ve all fallen out and malfunction first and then they fall up.

As a person who has repaired chemistry analyzers in the past, I am a person who has a better knowledge then most when it comes glucose monitoring and control. The Libre system lacks any time of control tracking. With a glucometer and the test strips, you can order a control levels to track whether it is still functioning properly. With the Libre system, you can only compare how it matches your Glucometer. You can add it a part of notes, but it lacks any feedback that it was a manual reading or use the manual reading to compare it with the Libre system. Since switching to the Libre 3+, I have seen results on my Glucometer being much lower at times than the Libre system reads. I would think using the manual readings, could be used to improve accuracy by adjusting the calibration curve or detecting a defective unit. The Libre 2 had a feature that had a manual read option, and it appeared to better match the more often I entered manual entries.

I really wanted to like the Libre app, and honestly, the core features are solid — that’s what convinced me to invest in the Libre 3 Plus CGM in the first place. But the experience has been incredibly frustrating where it matters most: data access and integration. I’ve spent hours trying to sync my glucose data with the Apple Health app, and it’s been a complete nightmare. The process is confusing, unintuitive, and frankly feels deliberately restrictive. I went through every possible route: LibreView, LibreLinkUp, “Other Connections”, 3rd party apps — exposing my credentials & private data, and still couldn’t get my data to sync properly. For something so basic in 2026, this shouldn’t be this hard. What makes it worse is that other continuous glucose monitor apps handle Apple Health integration seamlessly. With them, it’s quick, straightforward, and just works. Here, it feels like you’re being blocked from using your own health data the way you want. Customer support didn’t help either. I was given explanations about HIPAA compliance, which doesn’t make sense when competitors clearly manage to offer this feature without issue. At the end of the day, this is my data, on my device — I shouldn’t have to fight this hard to access or share it across platforms. I’ve already invested in multiple Libre 3 Plus sensors, and honestly, I regret it. If this lack of integration continues, I’ll be switching to another brand that actually respects user flexibility and provides a smoother, more modern experience. Great hardware and app for the most part, but the software limitations are a dealbreaker. Until this is fixed, I can’t recommend it.

The FreeStyle Libre 3 app has a serious usability and safety issue related to urgent low glucose alarms. The app triggers non-disableable urgent alarms in response to known pressure-induced false lows (often called “compression lows”), which occur when the sensor is lightly pressed by a mattress, pillow, or couch. This is a well-documented CGM limitation and not true hypoglycemia. In prior versions, users could mitigate this by closing the app overnight. The current app design removes that option entirely. The app cannot be closed, Bluetooth cannot be disconnected, and urgent alarms cannot be silenced, even when the readings are demonstrably false. The result is repeated false emergency alarms during sleep, with no safe way to manage them. The only remaining options are turning the entire phone off or removing the sensor, both of which are unacceptable workarounds. I am not diabetic and do not experience true low glucose events. Fingerstick testing confirms these alarms are false. This is not a medical issue, it is an app and alarm-management design problem. When users are forced to consider buying a second phone or shutting their phone off just to sleep, that is not user error…it is a system-induced workaround behavior. Until there is a safe way to manage urgent alarms triggered by known false positives, this app is NOT usable overnight.

So I been wearing the Libre 3 and now 3 plus for a while and I also take mounjaro so I am usually the same all the time unless I go for long stretches of time without eating. First I didn’t like that I couldn’t add another sensor to compare the two. I had to end my current one. The views are taps away not just there and my sugar had been reading 20 to 25 points lower that it has and the finger stick shows. Again I have been eating the same diet and food for about a year and using from the 3 to the 3 plus almost as long I love the 3 over the 2 there is no tapping. But this constant low sugar has me confused and concerned and I don’t know what’s real. If I were a type 1 I would be hugely concerned. I had no choice but to remove and waste a sensor for peace of mind and my readings were what that had been in past consistently. Just a huge flaw Hopefully if gets better.

Dec 2025 update: I waited 4 months for app update and it still does not work again. Will not scan the sensor and appears that no iOS updates were made. BEFORE you put the sensor in your arm. In the app go to help, and down to phone and OS capability. It will tell you you’re screwed before you jam that thing in your arm. Original post: This is a great app and was really able to help me understand my diabetes within a year I was able to get my A1C from 11.5 down to 6.1 with this device/app and only one medication. When you call for help for a sensor not working or it fell/got ripped off, you can call and usually get a replacement. Due to this I usually make sure I always have 2 at all times. The issue I am having with the app is that if your phone updates (even when you repeatedly turn off automatic updates) it most likely will not work with the new update. This has been my case since the pharmacy issued me the new plus sensors. The company will still send you out a replacement if you need, but until the app gets updated again and you can actually scan the sensor so it starts working, you have no choice and will be unable to use the sensors with the app. As of the day I am writing this, Oct. 25, 2005, the app has not been updated in 3 months. Be prepared for situations like this.

This is the only brand I’ve tried, but I’ve had continual problems with all of my monitors. From being off at about 50-60 mg, giving me false lows, and highs, waking me up in the middle of the night, multiple times because of those false readings, disconnecting even though my phone is within a foot of my phone, and now I’ve had my last three monitors, not scan at all. The current monitor I have in my arm isn’t synced with my app at all because it won’t scan. Mind you I’m fully up-to-date. I tried my phone on and off. Turned my Bluetooth on and off and I don’t have any other Bluetooth devices connected to my phone and yet it’s not working. That also means in one day I had to stab myself with three different readers in my arm, for none of them to work at all.

The app works fine for the most part. But there are a few major problems that would be so easy to fix: 1) Even basic visualizations on the phone are just horrible. The main screen shows the last 12 hours, which is great, but what if I want to see the last 24? It also only shows them in portrait mode. Why not allow the phone to be rotated and see the chart larger??? And similarly when reviewing past charts, you can also do so by calendar day, in portrait mode. And you can only navigate between days by pressing arrow buttons, not by swiping, scrolling, or similar actions we use in modern apps. And again no horizontal mode. In a modern app I’d expect to be able to continuously / smoothly scroll through the entire chart history with no pagination between days 2) there is no way to add glucose readings taken with other meters. What if we take a fingerstick reading to confirm a value before adjusting dose. Can’t record it in this app. What if glucose is above the 400 range that this app will record, can’t record the actual value! 3) the charts in this app cut off at 350 even though the values are recorded up to 400! You can see them up to 400 by sliding your finger along the line but why won’t the chart go that high? 5) there is no way to export values/charts from the phone app. Sure the web portal has them but what if we just want to upload a range of values and the charts for a period to send to our doctors or family? Most similar apps let you export to pdf straight from the phone app. If you’re really not planning on implementing these basic usability things, at least allow the use of third party apps with your sensors so we can use an app of our choosing without. Needing to work around them.

To enter more than one entries, don’t make me touch the top of the screen then go to the bottom of the screen to enter one item(short lasting insulin). Then go to the top of the screen to tell the program “I have some more entries” then back to the bottom I go to enter my second data (long lasting insulin). Then back to the top we go to tell the program we have some more information to enter (carbs). You get the idea. One screen is all you need. Also the time wheel is a time consumer. This needs more thought. Don’t make me enter the time for each data entry. I entered it once that is enough. The program in general is good. The data entry needs help or people will not enter this important information all the time. Make it easier.

It’s a little annoying that if you aren’t near your phone (10 ft) for awhile, the sensor does not work when you bring your phone back nearer. The sensor has been paused and you have to wait up to ten minutes to get a reading. Why couldn’t it just download to your phone in the background when you get near? Additionally, the app interface does not display as much information as before (% in target, etc). And, I always thought the user should be able to scroll the graph left to see previous days as a continuous chart or even zoom out to see a chart showing multiple days. Programmers could have done much better. All that said, it is wonderful to not have to stick your finger and to see glucose instantly!! So I’m not complaining

Since downloading this new app my sensors loose the signal constantly. With the previous app it would happen occasionally but with this app it’s everyday multiple times a day. It is not my placements as this happens with all the sensors no matter the placement. I know the app has to be running constantly but not necessarily pulled up and open on the screen. I base my food and drink choices on my BS and having to wait several minutes for the data to load can be annoying. After being open on screen the signal with find itself and all the missing data with show up. This can be several hours of missing data. So it’s not truly missing just not showing up. Again this happens several times a day.

This app is great in theory because of the visibility it gives diabetics like me regarding patterns in blood glucose readings. Our bodies all have small quirks and nuances that can add up to time out of BG range. Where’s this app absolutely misses the mark is its constant, repetitive alerts to out of range readings. An inexperience—or younger—diabetic who doesn’t fully understand how their body uniquely reacts to inputs of insulin or glucose could very easily be bullied into over-treating a high or low blood sugar because of the constant alerts. Developers, you have to give us time to respond to treatment. A high blood sugar may take over an hour to return to normal. We do not need the added pressure, stress, and distraction of 15 alarms in that time span telling us what we already know. Give users the option to suspend alarms after confirming treatment, not just silence them.

It’s a great product when it works, but over the past year I’ve had many failures with unexplainable reasons. One of which is “Replace Sensor” after just recently or even a day after replacing the sensor. At times, the sensor, after newly replacing, will error and ask for me to wait to check anywhere from 10 minutes to several hours so that it can resolve the issue. As I said the product is awesome when it works, but when it doesn’t or it fails, this can be bad for a diabetic who counts on their glucose readings to make decisions on how much insulin to give or what foods to eat to keep their glucose levels at a healthy level. I am also wishing to let Freestyle Libre know that I am willing to help with testing and trials of new blood glucose monitoring products.

At first I loved the new app, everything is easier to find and check daily lows but now if I leave the “home” screen I have to tap the button 6-10 times before it actually will go to that screen. It’s frustrating when I need to navigate off the “Home Screen” to anything else as it’s a pain to get it to finally respond and change to any other screen. If I’m going back to the Home Screen I click it once and it goes. But that’s the only button I can tap and it instantly goes to it. My phone screen it’s self is calibrated and there are no issues with my screen on any other apps on my phone just this one. Phone and app are both up to date. No updates needed. Please fix this issue.

I don’t like the increase to 15 days for the FreeStyle I opted for it as I don’t like having to change every 10 days With the 14 day it was easy to remember I change it every other Wednesday (the day I chose) Now I forget and don’t always have a new one readily handy to replace it So I have to go and miss the rest of a day For example I might check the glucose before I go to work and I will treat myself. But it expires in the time it takes to get to work and I have not brought a back up from my house or from my car so that I can continue to monitor and then I have to wait For 12 or more hours before I will know And then it doesn’t trigger a thought and I don’t like to start in the evening Further complications is the sensors seem to have signal loss alarms more often