FreeStyle LibreLink - US Customer Service

Overall I find the system easy to use and better than blood testing. I’m type 2 non-insulin, so 100% accuracy is not as important as it might be for others. When I have compared sensor with finger stick, they have been pretty close. Interstitial fluid tests differently than blood so one must keep that in mind. Libre’s help section can explain that. Have noticed that sensor placement is very important for consistency. At night I sometimes get inconsistent lower readings and have realized it is because I’m lying on the sensor.... But this review is about the app. Good basic functionality on the app, but I used the reader and website before the app. Wish there was a way to integrate the data from the phone with my data on the web. This can be done by activating sensor with reader, but then I have to scan both reader and phone. Kind of negates any benefits of having phone app. And I usually forget to activate sensor with reader. Reader cannot be used if sensor was stared with phone, but vice versa works. Anyway, website has more historical data and easier to pull reports for doctor’s appointments. Also there’s no way to export the logbook that I can find. Basically data only goes back 90 days. I know there’s a way to share with physicians in the app, but my doctor’s office is not a member and they don’t have enough patients to become a member.... I’ve gotten a bad sensor in the past and customer service was prompt in sending out a replacement. So no complaints there.... Overall I like the product and app, just think app could be improved.

I actually have been a type 1 diabetic since I was 7 years old, I am now 25 and work for a family practice that deals with a lot of type 2 and type 1 diabetics. I have showed a lot of patients this product after I tested it out myself, and the doctors I work for have written a lot prescriptions for this item and have actually had me come into the room with them and the patient to inform them and show them how this product works. The doctors I work for have told me to contact the company for more information on insurance coverage, drug rep information to report back to patients and even becoming either a sponsor or something involved in this company because I truly do believe this will make any diabetics life easier as it has made mine. I work for a very busy practice and am very forgetful, this monitor has made my life that much easier and my Hemoglobin A1C come down from 9.2 to 7.8 within 3 months (this glucose monitor has a reminder setting that will alarm you within 1-2 hours to retest your blood sugar once you apply that setting) I highly recommend this product and can honestly say it has made managing my type 1 diabetes’s more reasonable.

I have been type 1 for 10 years and have to say that this app allows me freedom in ways I have not seen anywhere else so far. Instead of manually poking my finger for a blood reading, the scanning is painless, easy and allows notes for food, insulin, etc.. I have two constructive criticisms. The 12 hours that I am without reading during scanning makes me anxious. As funny as it sounds, I have come to love seeing the entire readings as it brings a new level of insight to managing my BS. So if there is a way to start syncing a new sensor 12 hours prior to the existing one expiring to have no gap in readings that would be great. The second suggestion is that I would love to see an Apple Watch app that displayed the BS reading when scanning. I have never used a dexcom or other continuous BS monitor as all of those are considered medical devices and is a different insurance deductible and is way too costly to obtain. The freestyle libre reader is great for me because it is considered a pharmacy benefit and is actually cheaper than buying a month worth of test strips for manual checking. Keep it up and keep innovating!

I feel the Abbet freestyle libre is a great product, and this app is excellent for viewing my trends throughout the day and sharing with my healthcare team. The big key is knowing where my glucose levels are trending either up or down, which is much different than what you get from point in time blood glucose readings. I did find one flaw I would like the developers to correct, on a recent trip to Hawaii on a cruise ship it took me four days to go from California to Hawaii and back, and I crossed many time zones. I needed to keep changing times each day manually to match time zones and this essentially broke the app. I did revert that time to a prior or future time zone but then my phones time and time stamps were all off. It was a frustrating situation. I understand why you do this to prevent manipulation of the time to extend usage but you should consider another way to meter usage such as an internal or external time countdown to the sensor that can override these scenarios. Basically international travel is difficult with Libre based on the app design and needing to change times manually. Thanks.

I’ve hade this sensor and app for about 3 years now so this review may be long. I find the gradual improvements Abbot makes are worthwhile but they are generally reactive to people’s complaints rather than proactive which would truly be better. The app: it’s good but I have nothing to compare it to. It would be nice if they would convert to an A1C periodically. Also would like to be able to connect to other health apps for tracking, such as apple health, or various activity health bands such as Charge. I haven’t had too many issues with the app and am happy with it. Product: The improvements in the skin glue is great. The past year no more ripping off my skin and leaving open wounds - the libre comes off easier yet sticks better. I wish we could put it somewhere other than an arm - I am fairly clumsy and it rips off when I bump into doorways. Although not recommended I put one on my belly and readings were comparable to my averages - but my pants waistband kept rubbing it. I wish they would give skin color options. Smaller and flatter would be nice.

I’m 12 years old and was diagnosed with type 1 diabetes at the age of 11 and before I used to use finger sticks, which took up too much time, stung my fingers, and also would leave tiny holes in my fingers after pricking. But then I started using LibreLink and it has helped my tremendously. Now taking my blood sugar is just in a matter of seconds, instead of around 2 minutes getting everything set up with fingers sticking. If I had only one problem with this app is that it’s not as accurate as finger sticking, and this is because it has a 10-15 minute delay. Which basically means that when ever you check you blood glucose you are getting your sugar from about 10 minutes ago. But like I said before this app has helped me a lot when managing my diabetes, and it helps me feel more free, like diabetes isn’t holding me down, and that I’m taking care of my diabetes.

Update: My app is working now, after trying for at least 5 hours. I did call the help line and I too was given the “server down” story. I don’t believe the server storyline. I believe the server is just fine. I believe there are too many users trying to long in/register at the same time, and after a predetermined period of time/tries, it times out. I must commend Abbott for this absolutely terrific system. I drive a lot, and testing my sugar levels while driving is dangerous. With the sensor and my iPhone, I worry no more. Way to go Abbott! * (one star) I just purchased two sensors. Unfortunately, the FreeStyle Libre App encounters an “Error communicating with server” immediately upon opening. It’s accompanied by a small rectangular box with the words “try again.” I tried reconnecting many many times to no avail. Therefore, the app gets one star. If there were a -0 star, I’d be more the happy to select it.

Have been using the FreeStyle Libre sensors for almost 1 year now. I find the differences between CGM and finger stick are greatest during moderate to severe excessive activity. When you complete the activity and relax the readings come closer together. Also, overnite while sleeping they are very close. This is helpfull if you wake in the middle of the night feeling not quite right, you can just reach for the meter and scan. If readings are within range go back to sleep in confidence. I experience some days immediately after installing a new sensor reading can be off ( low ) by about 35 units. But after a little movement and a couple hours they get within 7-10 units. I used to have to finger stick 8-12 times per day now my fingers can heal. Still very much angry that my Medicare supplement insurance will not cover and the discount card only discounts $1.00. Don’t know how much longer I can pay out of pocket.

I was diagnosed as a type 1 diabetic at age 26. That was 35 years ago. I am an active elementary school teacher. I love to exercise and swim. Frequent testing in public, class, meetings, restaurants, social gatherings has always felt like a necessary evil. I love that I can “test” on the fly without missing a step in a busy life. I can also check as often as I like without budgeting strips. The sensor tells me not only where I am at the moment, but how long I’ve been there and which direction I’m heading. Huge for understanding the impact of glucose, insulin and activity on my body as everyone is unique. I love the mountain of information I can see at any moment and how easy it is to share with my doctor. The reader was just ok, awkward, not very responsive, hard to add/edit notes and who needs one more thing to carry? The app is SO much easier and who is ever more than inches from their phone? Love, love, love. Life changing.

I have been a diabetic for about 5 years now and using this has made life so much easier. i had some troubles at first but have made adjustments so it has become a lot more reliable. at first i had trouble getting the sensor to stay in my arm so now i use a tagaderm and it stays just fine, you could pick it up at your local grocery store or ask your doctors office and they usually will give you some. compared to the dexcom i used the dexcom a couple years ago and it was my first CGM and i loved it. one thing i liked more about it was being able to just view it without having to scan and being able to view it in my “widgets” on my unlocked screen and it being compatible with an apple watch. i also liked that i was able to place it on my stomach instead of just my arm. what i like a lot more with the libre is that it is about the size of a quarter and being a young college student, it is a necessity. i also love the fact that it does not need to be calibrated with actual finger stick tests. the app i think the app is very navigable and allows me to check overall averages up to 90 days is very convenient when talking to my doctor. i don’t have any problems with the app. i am so thankful to be able to use this type of technology and any update with anything i said above would be appreciated but using as is, is relief enough to my everyday life.

This app works pretty well. It is consistent with the reader & generally within just a few points of a manual glucose reader. I like all of the graphs & info that it breaks down. As long as you scan once every 8 hours, it will download all of the sensors data. The biggest issue I have is that I can download the app on my mom’s iPhone 6. I have the 11 so I will scan for her sometimes. But because her phone doesn’t have the capability of scanning the sensor, she can’t even download the app. This means that I can’t share her data that I scan with her. In the share section of the menu, it tours that you can share your glucose readings with family and friends. What it doesn’t tell you is that their phones must also have the capability of scanning the sensor whether they need to or not. Even if someone can’t or doesn’t need to scan the sensor, they should be able to download the app for sharing purposes.

I let the app run in log mode for 21 hours in the background after taking a reading. When I tried to take the next reading, I switched to the home screen, pushed the check button. It turned dark and then back to light. It did not engage. This has been the case every time since. I’ve tried pushing everything I could but the button did not reset. As I pushed the many buttons each one functioned as designed, except the check button. Update: I decided to take a chance. It looked like I was going to lose my data if i deleted the app. But wait , I decided to follow the old adage. If it doesn’t work, reboot it. I shut the iPhone off. Restarted it and the Libre app. That fixed it and I didn’t lose anything. There is still a bug, but there is a work around if it happens to you.

Freestyle Sensor 1 & 2 scanning only gives you one choice of readers, you have to select the phone or the reader. If you start to scan it with the reader you can only use the reader during the 14 days. if you use the phone to start scanning it you can only use the phone for the 14 days. You can not switch it or use two different scanners with the same sensor. Hopefully with Freestyle 3, that will change. And two, hopefully the new change you don’t have to put it on your arm but your on your belly or buttocks. encourage Freestyle to make a reasonable usage of switch by doing combine readers where either reader is program to see on both. although Freestyle 3 is out in Europe and other countries. It is not available in the US yet. Remember other countries has different rules and their FDA are not like the US and Health Insurance -WE WILL have to wait longer.

This is a fantastic product, especially for someone like me. I have diabetes and lupus (a disease that severely compromises your immune system). Sticking yourself every day causes the chance of gaining an infection to increase. I have had multiple infections in my fingersBecause of sticking myself. With the new libra system, I have yet to have one single infection and I have been using it for almost a year. The only reason I did not give it five stars was because it does not allow you to connect to Apple Health. That would be fantastic for someone like me because all my medical information is stored there and on other health apps. Also, my doctor is not aware of how to gain a number to receive my readings directly. Libra May want to reach out to physicians across the country and give them a designated number so patient can participate in this program, libre link.

I love this. I went from a 7.3 A1c to a 6.3 in just 2 months. The only difference was knowing what was going on. I was only scripted for 4 tests a day. With this, I can test as many times as I want. In addition, the sensor lasts 2 weeks and I can scan on my phone, so no more getting somewhere and not having my meter. The only time that it was an issue was my fault when I forgot the sensor ran out that day and didn’t take a new one when I was out for the day. Lesson learned. It does tell you how much time is left on the sensor, but I ignored it. In addition, the best thing as far as I am concerned is the directional arrows. I had always hated not knowing the context of the number, but with the arrows, it gives me confidence to treat the number accordingly. 100 with a straight up arrow, ok get some insulin, 100 with a straight down arrow, get a snack, etc. Putting on the sensor doesn’t hurt in the least either. Overall, love it!

I have the type that is an upper arm sensor, changed every 14th day. It reads continuously, I think but doesn’t show the continuous feed until I wave my iPhone in its vicinity. It appears to correspond tspot checks against my other, finger-stick glucometer which is from the same line. Occasional early sensor failure is a problem. One major problem which I have heard will be offered soon as a new device?It cannot be set for an alarm if out of range with blood glucose. I go very low at night and often don’t wake or have d dramatic symptoms. The new one, don’t know when Iit is out, is supposed to be able to be set for high and low alarms. I really need those alarms for lows and don’t know when it will be released. I have numerous night time lows. As of now, I set a regular alarm clock to wake for checks at regular intervals and critical intervals. Major design feature no new app yet! Otherwise, very helpful and satisfied.

Been testing for years. With my work and family schedule it was a pain to try to test or remember to test enough to make informed choices. This is a game changer. Not only is checking my readings easier and faster, it’s way more convenient. I was also disorganized the thing wouldn’t stay on. It has. Well. However as a confession I did buy some covers off a website that have no adhesive over the sensor but around it. Like a giant bandaid. I can work out at gym, mow, kayak, no problems with it coming off. Now recommendations. First, can you make it so the readings can be shared with Apple health? Second, can you also consider partnering with or developing a management app that allows tracking of carbs, exercise, etc? That would make this absolutely perfect. Keep it up!

I’ve been using this sensor system for 2 years and have been treating my Type 2 Diabetes for 6 years using a conventional finger stick monitor. This is a HUGE improvement because you can’t stick your finger 100 times a day. If you did you would still not have the level of detail provided by this Constant Glucose Monitor system. Is it perfect? It is not.. 1) Three sensors died or failed to start; about 10% failure - HOWEVER - the company quickly replaced them 2) This is a bit in the weeds, but bear with me: there is a difference (always) between capillary blood glucose (finger stick) and interstitial blood glucose (Libre sensor). When you start a sensor and/or it tells you to stick your finger you need to do this to understand the difference between the two measurements. The Libre system always reads a little low BUT it always tells the truth about your glucose trends. 3) I DO wish that when you enter the finger stick levels that it would/could calibrate. So why rate this a 5 Star? There is no better system that can help you understand the effects of what you eat. I now know what foods trigger a huge glycemic response. Some foods spike quickly and go down. Some spike and stay up for hours. And exercise - maybe counterintuitive; when I exercise, some exercises ALSO trigger a high glycemic response!! I was athletic most of my life enjoying very anaerobic sports (Racquetball, Soccer, Bicycling). I’ve had to change my workout routines to be longer and slightly below aerobic. Finally, this has been a life changer! My A1C has gone from 8.3 to 6.1 and is still getting better. Maybe I can reverse my Type 2 diabetes , maybe I can’t. At least with this system I have a chance.

I had always wanted a CGM since they were first developed and extremely expensive. I went from being a very responsible T1D to falling completely off, and almost dying multiple times. Health insurance played a major factor is this as well but my decision to take control again was the ultimate factor. Instead of pricking my finger once a month maybe, I now monitor my glucose levels hourly. I check after meals obsessively because I want to know exactly how by body reacts to what I consume. Believe it or not, I had no idea stress Sky rockets my glucose levels. I never would have known that before the Freestyle Libre. My only complaint is that I cannot get it to sync with my Apple iPhone 7+. It would make this device 1000x better for me if I could utilize this feature and I’m not sure what the issue is. Thank you for continuing to improve a life changing product. 🙏🏼

Even though my insurance doesn’t pay for it I decided to try the freestyle libre paying for it myself. Being a relatively new diabetic type two I despise having to stick a lancet to my fingers;some days I just skipped checking. With this application I find myself checking time and time again to see how different foods and activity affect the reading; being able to make notes of how I feel, exercise done, etc motivates me to follow a plan and take care of myself. Alerts for highs and lows are really important, hopefully by next version they are incorporated. It is too much to ask for a scale that communicates with the app but having some space to note it and follow progress would be nice. Also on the wishlist: scan with the Apple watch, sharing feature available in other countries, and free chocolate for life!

As with the other review, CGM readings are low compared to both finger stick and 90-day A1c. However, knowing exactly how different foods and supplements affect BG is EXTREMELY valuable. I realize that FDA allows +/- 20% error, however, it would be helpful to have some guidance on reconciling finger stick and A1c differences due to tolerance issues. I realize that finger sticks are also subject to the +/- 20% error. The app has recently been sluggish to respond and if you tap the "add a note" a second time during the delay you get prompted to enter a second or third note - not a problem to "cancel" but it's quirky and I thought the developers would want to know. It is also sluggish to make readings - up to 30 second delay. The sluggishness may be partly due to "Battery" "Low Power Mode" being turned on - Developers: check this please.

I found this app to be quite useful. I was prescribed the FreeStyle Libre by my PCP and my insurance has been dragging their feet authorizing coverage. I realized, after more investigation, I could utilize my smartphone to read the sensors and gave it a whirl. It’s been fascinating to see the trends in my blood sugar throughout the day and try to figure out what impacts my blood sugar. Some enhancements I would like to see would be the ability to delete a manual entry (I accidentally entered a manual reading for the wrong day) and for the app to have some bidirectional communication with the Apple Health app. I have a blue tooth glucometer and app that communicates with Apple health and it would be such a time saver for when I do need to manually check my blood sugar if I didn’t have to then enter it again in the LibreLink app. Otherwise, this has been a great alternative to frequent finger sticks.

I love the app. It give me the ability to check quickly and get back to my business, but it doesn’t share the data to any other apps. I use two other apps to keep track of my overall health and glucose levels, the iOS Health app, and One Drop. I was using them before I got the Freestyle Libre, and I loved the experience and how simple it made sharing my data with my doctors, but the LibreLink, while I can share with my spouse and others close to me, that application doesn’t quite work for physicians. That’s why I like using the other apps. Isn’t it possible to allow LibreLink to write to Apple Health or share data with other apps like One Drop? If this feature were available, I’d say that the app would deserve more than five stars, but for now I can only give it four. Just more data sharing options please!

I have been using this CGM for 3 years (one of the first) the data has matched my blood stick whenever I compared it at the Dr’s office. I have had only 2 in 3 years that had issues and the company sent replacements in a couple of days. I control what I intake now because I am much better educated about the impact of various foods. I have found BAD items that can make me soar to 300+ readings and learned how to spend an entire week with an average of 116 in just two weeks. Before, I was getting frustrated with higher readings when I was just getting a blood stick snapshot at 148 when I woke up, now I understand the Dawn Effect and see that I was below 100 many times between 2-4:30 and slowly was creeping up as I began to stir and wake up! But I NEVER saw that data before.

I hope I can change this review. I placed a monitor on my arm and waited 1 hour for the App to scan it. After one hour the App said “you need a new scanner”. I rescanned the sensor and I am waiting another hour. I am pretty sure it will say the same thing. Reading the reviews I see some messages saying that you have to do the first reading with some sort of reader (which I do not have). In any case, how stupid is that if true. I re-read the instruction on the sensor and there is no comment on that. In any case, why do I have to buy a reader? If this App is worth anything, why force people to buy a reader? Update: I called and was sent a new one. I could activate with the phone only and it has been working for 2 days. My problem now is that the readings are all over the place. I understand that intersticial glucose is different from blood glucose, but I had 104 in the phone and 147 on the blood. Also there are some low readings like 66 that are totally off. I don’t even have diabetes or inject insulin (prediabetes). I will update. For now, I went from 1 to 2 stars. Update 2: Day 3 is getting better. The values are less crazy and smaller differences from blood glucose. Increasing to 3 stars.

The app is a little glitchy. When you setup the app, you enter your email address. But you only enter the address once, not twice like some apps require to be sure you entered the right address that is free of typos. I entered my address wrong. I noticed it during set up but there was no back button to go back and fix the mistake. Then, once I was done setting it up I went to my account profile to correct the mistake. You can change your name and birthday and password but you can’t change your email address. With the incorrect email address, you can not link app-to-app (I was trying to link to Veri). I called customer support to see if they could do update my email address from the back end. The answer was no. The only option is to deactivate your account and the reinstall the app with a new account. But that also means you lose the sensor you bought because the sensor only calibrates once. This would be an easy fix for the developer: (1) either add the space to enter the email twice to confirm the right address, or (2) have a back button on the set up pages so people can fix their mistakes during set up, or (3) have a back door via customer service to fix wrong addresses without losing the sensor. The sensors aren’t cheap. When I finish this sensor, I’ll likely switch to a different model and not use Libre because this was an annoying defect in the app.

So it is cool that it monitors all day long and gives you lots of very useful graphs. BUT if you eat something you shouldn’t and go above your upper glucose limit and the alarm goes off IT IS NEAR IMPOSSIBLE TO SHUT IT UP. Fine I passed a critical limit and the app let me know. Once I acknowledge the alarm ONE TIME it should go back to monitoring and let me deal with the situation. But it wants you to stop your car, put your phone under the tire and drive over it before it will stop going off. It has screens you cannot swipe away. If you follow its orders to the letter it will shut up for a few minutes then it is back with the endless alarms. If you put your phone to sleep it will wake it up again in a few minutes with an alarm. If you shut down the app it will pop back to life with a repeating alarm telling you to keep the app up. If you are driving it will repeatedly over ride the “Don’t disturb me I am Driving” setting with an alarm. If you turn your phone to mute it will over ride with the alarm. If you turn the volume way down it will turn it back up and set off the alarm. If you go into your phone setting and turn off the critical alarms it will set off an alarm telling you the app won’t function unless you turn the critical alarms back on. It is like a 4 year old on a long trip in the car, are we there yet? are we there yet? are we there yet? are we there yet? are we there yet? are we there yet? are we there yet? are we there yet? I am the human. I only need to be told once not over and over and over and over and over again. This app needs to realize that it is a tool not an overlord. Libre Link 1 was so much less annoying.

Please don’t waste your money on this brand of glucose monitor. Readings are never even close to what my finger sticks show and could lead to severe medical issues if you only rely on what the monitor shows. There is no way to calibrate finger stick readings with what the sensor shows so it cannot “learn” and become more accurate. I stopped using the Freestyle Libre 8 months ago and switched to the Dexcom G7, but my Dexcom expired and I need my paycheck to pick up my next prescription. Saw I had an extra Freestyle and thought it was better than nothing, but this isn’t the case. It’s useless. Sensor reading on first use was 105. Finger stick 185!! Had I not remembered how wildly inaccurate the Freestyle was I would have not taken any insulin and went hours with high blood sugars. Getting ready for bed and just checked again. This time the sensor say my sugar level is 60 (I don’t feel low sugar effects) so I did a finger stick and my sugars are 110. Again the sensor could have caused me to sleep with high blood sugar had I of eaten or taken a glucose tab. Go with the Dexcom G7! Smaller, 30 minute warm up, has the ability to calibrate with finger sticks so it learns, but the main reason is it extremely accurate. Just removed this Freestyle sensor and trashed it. Thank God it was my last one.

I’ve been using Libre sensors for a couple years. In so many ways I prefer your sensors to your more expensive competitor. However, you have really dropped the ball by delaying transfer of blood sugars to Apple Health for three hours. When your competitors make these results immediate. You can’t claim you are trying to provide the best care for diabetics, if you are purposefully preventing them from using other, more capable diabetes management tools than your own log. At best this is a contradiction to your own marketing Dept messaging. At worst, it’s corporate bad faith. Part 2: Developer suggested I contact customer service for help. It turns out, Customer Service informed me, there is no support for data sharing with third party apps including Apple Health Kit. Word of warning, if your hoping to use another app to manage your diabetes, you will have to manually enter each scan into the other app. Abbott, the idea of a CGM only reaches its full potential if you facilitate the user getting this data into their preferred management app. In other words, you need to implement Apple Health Kit integration. As your product currently stands, your in the dark ages as compared to your competition. Next time someone complains about this, you could just tell them you’ll pass the request on to the developers.

The Freestyle Libre as wearable technology is a wonderful breakthrough in diabetic management, but the app is so rudimentary it’s a joke. People want to be able to use and synthesis the data being captured. The daily curves should be able to view actual reading numbers (the Dexcom app does this by scrolling with your finger across the curve and the reading numbers show up). Notes are viewable by hovering on a note, but only for the current day. Unavailable for historical daily graphs. You should be able to view more than one day at a time on the daily graph. For example, you should be able to view a 14 day, 30, 60 day graph as so many blood glucose apps will. Which brings me to another point. Libre data should be shared with many more apps. OURA, My Fitness Pal (or other popular meal tracker apps) so people can see the impact real time of particular foods. The app needs some serious work to take advantage of the advance this wearable technology represents. Ask diabetics what information they want! The data is already collected. Step up your game here.

I’ve been using the freestyle Libre 14 day for INXS of a year. The last time your app was updated was it year ago. For the last month I’ve been having an issue with getting my sensors to scan. I’ve gone through the rigmarole of having customer service replace my sensors. But the problem is not with the individual sensors. In addition to going through all of that with your customer service division who by the way doesn’t listen. I have had my phone checked by my service provider and Apple. It appears that your free style libre libre link is not compatible with the current Apple update. I have now been without a glucose monitoring system for a month. Since I had been using your system for over a year when my other monitoring system broke I did not replace it. Your customer service department has replaced seven sensors. This would be wonderful but none of them will work because your app is out of date and no one seems to want to own up to this or give any idea of when it will be updated. How sad. I really really liked having this CGM but if it doesn’t work what good is it? I don’t expect that you will respond because that would be taking ownership of the issue. Please fix it soon.

I’m a type II diabetic recovering from open heart surgery. My docs want my glucose readings to be within a set “constant carbs” parameters which means a lot of finger sticking. We are trying the 10 day Freestyle Libra system and comparing the readings against my Ultra Onetouch glucose meter readings. The Freestyle Libra readings are so far removed from the Onetouch readings as to make it unusable for valid glucose measurements. Very disappointed in this system. I cannot make a direct correlation of the difference between the two systems. Sometimes the difference is 10 mg between the two and at other times the difference has been as much as 70 mg. The Freestyle system cannot seem to tell if my glucose is going up or down. It also cannot hold more that 8 hours of data which means I miss significant data at night. Nor can I set my upper or lower limits for glucose levels. The only “alarm” the it sends to my phone is when the 8 hours from last scan is up. I have had three significant hypo events that it did not acknowledge. The same with hyper events out of my target zone: no alarm. A scan is required to get any data whatsoever out of the system. This is an expensive system that most insurances won’t pay for. Being grossly inaccurate makes it pretty much worthless.

I’ve been using the Freestyle Libre for a little while now. I very first one I used fell off in less then a week, so I went out and bought the pads that help the sensors stick on better. They worked better for a while, I sensors actually stayed on. I then had a sensor tell me after scanning it to wait the hour like they do. After the hour was up I scanned the sensor only for it to tell me to wait 10 minutes and scan again. After waiting the 10 minutes I scanned the sensor again with the same message. After about 3 or 4 scans it tells me to replace the sensor because it’s bad. Now I pay for these out of pocket. After the first few issues the sensors worked great for a while. Now recently my last 4 in a row have not worked, each giving the same issue. I scan it, it tell me to wait the hour. I wait the hour and it tells me to scan again in 10 minutes. Wait the 10 minutes, it says scan again in 10 minutes, after 3 or 4 times it says the sensor is bad. I have one more sensor to try but I’m not really hopeful that it’ll work either. I have the latest firmware installed on everything. Good luck everyone!!!

Now on my 7th sensor in two weeks. Three have fallen off, 1 never worked from the beginning, and 2 just quit and said “replace sensor”. Seventh times the charm? Worst customer service I have ever dealt with. App support team is ill-equipped to provide support beyond basic support script of “you did something wrong, sorry for the inconvenience.” And, the support team is strictly available during bankers hours on Eastern time, M-F. Good thing diabetes only an issue during those times. Good grief. I am highly suspicious of good reviews in App Store. Before buying, make a smart choice and read the Developer Responses. Clearly these are not responses from “developers” who would be genuinely interested in receiving constructive feedback or offering insightful and helpful troubleshooting for an app to which they devoted their career. Instead, the responses are “please contact support”, which indicates to me these are canned responses from bots, as so many of the reviews specifically mention a user has attempted to contact support with no meaningfully positive outcome. The cognitive dissonance between my reasonable expectations of the promise of groundbreaking if nascent technology and my two-week experience is a chasm I cannot overcome. Thoroughly disappointed. Please conduct due diligence.

I have been using this app with my iPhone 11 Pro Max for about 6 months. I started with the freestyle libre meter to read the sensor and changed to my smart phone because you have the option to leave notes which I thought was fabulous. I would say what I ate what I drank how long it was before I measured and how long after. I left all kind of information I started relying on it 100%. lately, the past couple of days I've been getting very low readings in the 40s and 50s. really scared me! I ate my glucose pills I drink juice I did everything I could to get my blood sugar up. And even after eating something high in carbs afterwards it will start falling quickly. That is just not like me. I decided to start testing my blood at the same time I test with the meter and found it off by about 100 points. Phone = 186, Freestyle sensor reader = 284. One Touch Ultra 2=244. All I can say is they're not even close. The scary part is I didn't even know. If we have to keep checking the accuracy of the phone app, it's a waste of time. Might as well just use the blood glucose meter and poke my fingers again and stop getting the Freestyle Sensors sent.

The Libre 14 day continuous glucose monitor system - of which this app is part of - is overall, a great boon in managing diabetes, and the app seems to do a pretty good job and overall ease of use etc. is high. There is one pretty big misfeature however that from a user experience point of view is inexcusable. When you activate a sensor, (the disposable transmitter part of the system that actually read your blood glucose level) you can either use the dedicated reader device produced by Abbott, or use the iPhone app. What they fail to make clear is, if you use the app to activate, you will be unable to use the dedicated device; but if you do it the other way around (as I did when I first used the system), you can ALSO use the app. Which, as it turns out is - IMO - very convenient. Yes, being able to use the phone you carry around with you is great, but it is also great to just have the dedicated device handy in a single spot say in the kitchen to quickly read yourself before dosing with insulin at meals, etc.; plus, it is also quicker. The point of the harangue is, while I now know to ALWAYS activate the disposable element on the Abbott reader, good user experience 101 would say: BEFORE you execute the activation on iPhone, pop up a dialog that tells the user WHAT WILL HAPPEN before making this irreversible step. Picky? Maybe. No excuse for a modern consumer product company to NOT figure this out. (I'm assuming of course there is some quasi-valid "designed for ease of design" reason WHY the readers aren't interchangeable.)

So I used a freestyle, libre version one for years and the app has always been terrible. I got a freestyle Libre 3 two weeks ago. I love the live readings and the live alerts, but it’s practically useless when you consider the functionality of today’s technology. It doesn’t sync with Apple health, it doesn’t have any widgets, it doesn’t show live readings on your Apple Watch. All of these things should be a piece of cake for them to put together in this day and age -the only excuse that they could possibly have development time and money, which is to say they don’t have an excuse. I’m getting an insulin pump in three months and I’m gonna switch to the Dexcom if they don’t get their act together by then. I should be able to have the sensor on my arm and glance at my Apple Watch or my phone and see the live glucose widget feedback instantly. If I have to open the app to see my glucose, I might as well still be tapping my arm. it’s 2024 and I can have chatGPT make me an app, you should be able to provide your customers with features that have been available elsewhere since 2020.

Diabetic since 2003. This is the first time a continuous reader seemed worth wearing, but it still needs work. Sensor issues are one thing (8 hrs is too short for consistent nighttime coverage; inaccurate lows are misleading; 1 out of 4 sensors comes unstuck or stops working), but let’s talk about the app. Decent UI, though the graphs are problematic: you can’t compare consecutive 7-day periods, only the last 7 days/14 days etc. Averages are not useful if you can’t track over time. Also, it’s maddening that the axis changes with each graph - can’t easily compare one to another if the axis isn’t consistent! And it irritates me that I can’t export my data to CSV. Seems inappropriate that i can’t back up or examine my own data. Also, why isn’t there a customer service or support feature in the app? All they have is the user manual and such - no way to report issues with the app. Makes zero sense that I have to call during business hours if my app is malfunctioning. For example, my app keeps crashing at the moment whenever I try to sync my new sensor. If I reinstall the app I’ll lose my data!! Unacceptable.

The LibreLink app works well to obtain sensor data and shows some simple trends of the data on the iPhone app. I strongly suggest getting the app to get its data to sync with Apple HealthKit. I had been using Glucose Buddy to track my blood glucose readings by manually entering the data as well as times and amounts for my medications. The blood glucose data automatically synced with Apple Health after allowing permission to do this. This is a much needed feature to export LibreLink data to Apple Health directly or to an app like Glucose Buddy. It is nice that LibreLink does allow upload / sync to Endocrinologist portal, but it would be ideal to also allow my proposed feature. Thanks! After a very short reply from the developer that they are glad I am enjoying their app and did not address my concerns, I am decreasing my rating to 2 stars. I would like to reaffirm the need for Apple HealthKit integration. The Dexcom G6 does this very well, allowing your readings to be imported into Apple HealthKit environment as well as asking Siri questions about current glucose readings. I understand that Libre system does not use Bluetooth, but the data should be easily imported whenever a reading is taken using NFC on iPhone. As I stated earlier, I had used Glucose Buddy to keep record of blood glucose readings as well as all injectable meds. There is no module in LibreLink to allow for recording of date/time of meds taken. It is inconvenient to try to continue use of Glucose Buddy to manually enter the data like using a glucometer when the data is already on my iPhone. This is really a glaring omission in my opinion. The G6 environment is much more Apple iOS friendly and compatible. Please consider adding these features as other reviewers have also mentioned and suggested.

I have been using the system - sensor and reader - for a few months now and decided to try the app for more flexibility in recording notes in more detail. I installed a new sensor and activated it with my phone (iPhone 7, iOS-14). The initial reading were consistent with my expectations of reality. I went to bed and the sensor decided to go to sleep too. I read the sensor after one of many trips to the bathroom at night. It was off scale low. The message was try again in 3 hours. I did and it was still dead but the message said try again in 7 minutes. I did, and miraculously my blood sugar came on scale - barely. For the next few hours it looked normal (as expected) then ... again went off scale LO. So I said there must be something wrong with the sensor and went to the pharmacy for a replacement. The very helpful pharmacy manager said she would call Abbot to see what they would do. VERY LONG story short I ended up talking with a remote representative reading questions from a script. After 20+ minutes on the CVS Pharmacy phone I got an email with a replacement redemption authorization. Nice. To shorten an even longer story ... I left the suspect sensor in, put the replacement in the other arm and activated it with the reader, not the app, and commenced comparing readings. The app sensor was low: 57; the reader sensor was 124; the tried and true blood stick sugar was 147. Got the blood - interstitial fluid thing! Bottom line: The app activated sensor is suspicious. Not just a one time thing ... continuously suspicious. The reader has worked well for months - and reasonably accurate when compared to blood stick and general feeling/expectation. So ... meh: 2 stars, if that. Not working well but worth what we paid for the app. Dozens of finger sticks is more accurate ...

I can only get two meters a month which makes sense since it lasts 2 weeks. My last meter had days left on it but it started giving numerous error messages before it just said it’s unusable or something. I had to go out of my way and get another refill request n pick it up two days after the failed one. I installed the new sensor n waited an hour to check my blood and it gave a reading but with the symbol indicating to do a actual finger reading. That’s what it says all the time now. And out the blue it says it’s unavailable and to wait 4 hours! So is this one going to stop working too and only after just installing it hours before?! And if it’s going to be so freakin inaccurate all the time why don’t you people include the strips and lancets to check by finger? Oh I have to go buy another regular meter huh? Well what the heck is the point of this one?!? It’s 3:30am and I have no idea what my readings I can’t get up and go by a meter now nor should I have to! I shoulda listened to my co worker and not get this brand

You need to create an account to upload your data to their service. So it constantly leaks information to them about your activities that can be reconstructed from your continuous blood glucose such as: when you woke up, your activity level, when you were eating a meal, even what kind of meal you ate. And, of course, your diabetes health status. And this is presuming your instantaneous blood glucose is the only day that they are helping themselves to, and they aren’t logging your location data or IP along with it, which would combinatorially increase the amount of information about your life that they possess. Information is ruthlessly cumulative, can be combined with other information, and can’t be recalled once it is out there in the world. It does not support integration with Apple health. The whole point of apple health is to have one place to manage policy for your health information on your iPhone! Until I tried to find my data in Apple health I didn’t even know it was allowed to have iPhone health apps that don’t use it.

I received FreeStyle and was very excited about it. Started using it exactly two weeks to the day. I knew I didn’t want to carry the sensor reader that came with it and was happy to see I could track it with my iPhone 11 Pro Max. Downloaded this app and was quickly dejected. It just didn’t work. I called and asked why. My telephone representative was awesome. She took the time to research, asked me for the serial number on my sensor and told me that the app needed to be updated to work with the newer sensor I have received. So I will wait. Hopefully soon it make it worthwhile. I chose this over Dexcom and I hope I don’t have to swap. Update: Awesome!! I received a response this morning letting me know that the app is under review by the FDA. Hopefully, 🤞🏾, an updated app will be a an early holiday gift. Thank you!! Update: I guess this app will never be updated. It’s been months sense I was told they were looking at it but my assumption is that there “look” was never a clear and positive one. 😔

My first impressions are below, here is an update. Abbott had the server back up on April 20 as promised. I have been using the app for about 20 days. It does the job but the inability to export a simple CSV file with history of readings is frustrating and is not technically challenging. Because of this I am going to stick to my “arrogance” comment in the title. I have bumped stars from 1 to 3. ====================== Original review follows ====================== I downloaded this app on Thursday April 27. Like others, I immediately saw “Error communicating with server” After uninstalling and reinstalling, restarting my phone and checking Abbot’s website, I called support. Support tech asked me a series of questions unrelated to the app. I kept asking if we could discuss the server connection issue. Turns out he was just gathering marketing info. Once he had everything he wanted, he said “The server is down and will not be up until Tuesday”. He seemed to already know this but did not have the courtesy to say so immediately. I now realize Abbott has known this for days but lacks the decency to save users the frustration of a useless interrogation or to post a notice on their site saying their server is down. Let’s see if it’s really back up on Tuesday, April 30 as the tech said it would be. With this kind of medical data, I am surprised that Abbott does not seem to invest in readily available server failover services.

My sensor came up in the app as no longer working yesterday. After a few hours of not being able to read my blood sugar, I contacted their support (as recommended by a twitter reply). I was walked though a series of steps to fix the problem, the last of which was to delete the app & re-install. What I didn’t know at the time was that this also cleared out the entire history from my device. The rep found out AFTER this that my issue was due to a known problem on their that they were working on. So erasing my history was completely unnecessary. The only method to share my history now, according to them, would be to ask each of my doctors to create an account and learn to use their LibreView service... I have a handful of doctors who address issues outside my diabetes. They always ask to see my numbers, but the effort needed to use the service wouldn’t be worth their time… Their only suggestion was I train myself on how doctors can setup an account and get access to patient data, convince my doctors to use their service, and if need be walk them though setting everything up on their computer. They are literally asking me take the time to learn their system so I can function as an unpaid sales rep and trainer for this product. As ironic as it sounds, it appears I would have been better off keeping a written log of my numbers. It may seem like a rudimentary fallback for an advanced system, but as I’ve learned once your history gets deleted from your mobile device, there is no real way to share that data [with a doctor] though a mobile device ever again.

I have been using Libre products for a couple of years. This is my third sensor in a row that has given me a good reading and then on the next attempt I am told “sensor error: glucose reading is unavailable. try reading again in xxx hours”. Typically this happens if a I change a sensor before bed and take a single reading before I retire for the night. The next attempt to read the next day gives the above error with a 4-12 hour delay before I can read my glucose again. I love these things when they work, but dang if I can figure out why they are so fickle. I changed my pod at 1:30p today and got a good reading about an hour later. Life happened and I was unable to check again until 9:40p and I got the above error with a 4 hour recheck time. 4 hours from will be the middle of the night. I am betting I get a 12 hour “recheck time” in the AM because I will miss the window while asleep. My frustration level is through the roof.

I love this device. It’s life changing! However, there are two major features (maybe one is a bug) that are missing. Would you please turn on or fix badge notifications on iOS 14.3? Lock Screen, Notification Center, and Banner notifications all work great. I even have sound. But, not Badge notifications. This really hampers my progress by not giving the hourly notifications I’ve configured in the notification style that I choose to employ badges). This should be a relatively easy thing, no? Hopefully not and really hope you can enable. Second I assume is an RFE. Apple Health integration would be very helpful for us data / analyst types as Apple Health, while a bit lackluster in configurability, is otherwise an excellent dashboard to help monitor health, in general. I currently workaround this issue by using iPhone Shortcuts. But even still, it requires manual entry of the glucose reading and also double manual entry for insulin reporting, assuming the user wants to retain data in both applications while hoping for the day they’ll integrate (as do I). I do save on excess screen taps this way, though. And mostly I want this because the brilliance of the device itself deserves nothing less than the best out of the application used to interface with it. Your changing lives with the hardware. So can we go ahead and bring it up to the finish line?

When this product first came out I didn’t believe, it was too good to be true, but when I tried it I was stunned. When #2 came out, again too good to be true but it is! What a game changer for diabetics. I think I told everyone in the state how this will change their lives. It wakes me up if sugar level goes too low, I don’t know how it works but AWESOME. All good, right? NO! I currently have three packages waiting for me to return - two sensors and one reader. I keep having failed messages, Let’s tell the truth - like many diabetics (long time, 50yrs) I could be better at checking my sugar this device makes that easier. I can check my sugar levels while driving! ; I can get alerts while driving, hiking, at my desk; anywhere, any time!!!!! GAME CHANGER!!! However-what is going on there? Far too many errors, far too many problems Their response is great but what I need is reliability. Please Abbot please find out what is causing these issues rather than sending out replacements. Which IS. GREAT but……lives are at stake here.

I have been using the Freestyle Libre 14 day sensor for a couple of years. I used the app on my iPhone. On New Years 2021 at midnight, it stopped working. Abbott customer service is not open on holidays or weekends (so don’t have a problem or emergency except M-F during normal business hours) so I had to wait until Monday to call. They said they would send me a new sensor but were unhelpful as to why it stopped working. I waited until Wednesday (my normal sensor change day) to apply my new sensor that I had on hand....it wouldn’t work with the app either. Another call to customer service, they would send me another sensor. I finally dug out my reader and charged it up....and the sensor worked fine with it. Numerous calls to customer service and the technical support still provided no answers. I finally got on the App Store and read all the “fine print” and it says that the app only works on iPhones with iOS up to 13.6. Apple is now up to 14.4.1! Abbott needs to update their app to work with the current IPhone operating system!!

In less than two weeks I went through 4 sensors. I fell off less than two hours after application in the middle of a low blood sugar event. Yes, I know you can fill out a form online for replacement but out of the 6 times I tried it only worked once. You can call customer support and waste 20 min answering questions to get determination if they’ll give you a replacement. It doesn’t record lows in your logbook “unless it lasts longer than 15 min”. I’ve had several go much longer and have yet to have a low event show up in my logbook. CS will just tell you to turn blue tooth of and reset. Useless! In addition I uses a huge amount of your battery. Last day I had a sensor that worked 47% of my usage was the Freestyle app. Put the 14 day back on the market until you get this thing right. Zero stars should be an option.