AT&T Remote Support is a remote support app that enables you to securely share your screen with customer support agents in real-time. To launch a remote session, simply download the app and enter the 4-digit pin provided by the support rep. You can pause or end remote sessions at any time.
AT&T Remote Support Positive Reviews
ATT Remote SupportFor App to work you need to be on phone or in touch with support and they will give you a code to enable the app and give them access to your camera to troubleshoot issue. However There is only so much that can be done remotely depending on the issue..GybysVersion: 22.04
Worked for my issueRep was super helpful and resolved my problem. It probably could have been diagnosed without the app but app allowed it to be noticed right away..PaedagogueVersion: 23.06
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AT&T Remote Support Negative Reviews
Utterly IncompetentWhat a nightmare. Horrendous āsupportā. If you can call it that. While I was in Europe, my phone connection was glitchy. After being on the phone with them for a hour unable to help me, they instructed me to delete the cell phone data plan on my phone.
That made no sense to me, so I made sure to confirm with the support person that was safe to do. They said that it was and instructed me to continue. When I did, my phone immediately dropped the call. In an instant, per their instruction, I ended up in a foreign country where I did not speak the language, had no phone service to call any one, no one could call me, no text, no email, no navigation system. I was left stranded to figure out how to find a SIM card with no navigation system in a country I where donāt speak the language. Completely screwed me.
Absolutely incompetent personal who donāt know what theyāre doing..B boy 71Version: 22.04
Why does AT&T need access to photos if checking issues? WI think they accessed my camera also!
Sick people that work for AT&T. Donāt let them access you phone.Shelly332Version: 22.11
Never OpensEvery time I click on this app on my phone it never goes past the opening screen. Itās garbage just like their internet service..Lori 84Version: 22.04
Does nothing at all.Literally does nothing. It goes to a screen that says āAT&T Remote Supportā and never leaves..KdvanderpoolVersion: 21.06
The worstA complete joke - even the rep on the phone said this thing never works.SWSW?!?Version: 22.11
Remote access for tech supportInstalled the app. my screen showed red and indicated broadcasting but tech support could not see my screen. tried 3 times. didnāt work for me..Penster2021Version: 22.01
Zero StarsApp never opens..Chocolate temptressVersion: 22.11
Is this malware?Genuinely curious..Ista Dy ChalionVersion: 22.11
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