Google Earth Customer Service

The Google Earth map needs to be updated! I enjoy using Google Earth as it offers a fantastic feature to explore the world and discover different places. However, I have noticed that the map of the New York metro area needs an update. New York City and its surrounding areas have been experiencing a significant construction and development boom. Areas like as Downtown Brooklyn, Long Island City, Jersey City, Newark, Yonkers, White Plains, and New Rochelle are undergoing major changes, with many smaller cities now having skylines comparable to major cities across the country. Many of the new buildings that have completed constructed for over a year or more still aren’t on the map or shows it’s still in the beginning phase. Despite the map being 1-2 years old, it already appears outdated. To provide users with a more accurate and current view, I believe Google Maps should update the entire NYC to reflect its current appearance. Additionally, a map update every 5-10 months would be reasonable to keep pace with the ongoing developments.

Scrolling through reviews for this app kind of suprised me a bit and i actually expected my own experience on the app to be worse but i was pleasantly suprised. A few reviews i seen talked about the app crashing and how its not user friendly, but after spending hours straight messing with the app and exploring different locations, it never crashed once. and i actually thought it was extremely easy to navigate around the app, If anyone had a problem with that they either need a new device or need to learn how to use electronics. The street view option is also fun, I love you can just tap the screen where you wanna go and it puts you there. Another feature i saw someone complain about was the fact it teaches you about the location you are looking at and gives you a small description which is perfect for absolutely anyone that wants to learn more, so i don’t understand what the problem with that was. I also saw a review mention how they want a day and night feature to see different places but you have to remember that actual people are driving or walking through these places and most locations like tourist attractions won’t allow anyone there past a certain time, not even google themselves. I also didn’t even get a single ad my entire time on the app and i was most definitely using wifi. In conclusion this is a very well designed app that i had absolutely no problem with and i could easily recommend this to anyone that wants to explore and even learna thing or two.

I use this app a lot and love that I can save searches, measurements, etc. I've been using map apps as I read because they make everything more memorable and real. I’ve run into a problem recently that I should have predicted and prevented. I have too many maps. I’ve figured out that I need to include better descriptions of who and what make a particular item important, but I’ve reached the point where files should be merged. Let’s say I have a map about interesting borders and another about revanchist claims. The two are obviously interconnected, so I want to merge the maps. Sure, I could combine them manually, but it takes a long time to redraw the borders. It looks like I can copy a feature from one file and paste it into another, but that doesn't seem to do anything. Weird, right? Right now, I guess I’ll use a subset of the maps I’ve put a lot of time into and hope I’ll be able to merge the files sooner or later.

Once, on a blue moon night, I learned of a park that existed in New York. It looked small, so I sensed it would not be easy to find. However, I was aware that Mother and I were soon to travel to NYC to have ourselves a ball, so after a long time, I decided to travel to my favorite place: Google Earth. I entered in my desired location, and was transported to a lovely street containing rows of beautiful old brownstones, and many foliage. It took me forever to actually find this park, but eventually I did and decided I would do everything it took to go there. So I did, and I went there successfully, thanks to Google Earth showing me what streets to go on. Thank you. In the past I have also went to North Korea, Michigan, Illinois, Chautauqua, my own home, my friend’s home, and many other scintillating locations. I have traversed all over the world and become a beast mode hiker, thanks to this company. YOU HAVE LED ME TO THE PARK. THANKS BROSKI.

So I had and deleted one and a half year ago because I didn’t rlly think I would need it. So earlier yesterday ( today’s yesterday) I was getting bored and so I got this app again and I had to get the older version. So idk if that is related to this but.. every time I try to “ walk “ in the streets it lets me go little ways but then it stops working and takes me to my home screen :( Is it related to old version of google earth or maybe because I don’t have latest version of iPad? Could it be because my iPad is like five years old or is it just something that needs a bug fix update? Or can you not fix? I totally understand if you cannot fix though because I know you all work hard reading reviews and trying to fix any problems anyone has. Thx for all your hard work guys! Me appreciates it. Sincerely, INFO UNAVAILABLE

When I first found out about this was in first grade. My teacher has iPads and he has one for each of us. And there lied, Google Maps. I would love it! I would search up my name, my house, etc. so like a year later I decided to get it. A Little disappointed because their hasn’t been an update. Like I would now because my dad built a padio. And my friends house wasn’t built until 2019. And it hasn’t had an update since 3 years. I would LOVE for an update on the world. And, also please make it so you can see everything in real life when you want to see like a mall or something. Because I wanted to see what Ariana Grande’s house looks like but I couldn’t because she lived in like a town and I couldn’t go down this road. So I would like for you to do these things. It will probably take a while for you do go around the world (no duh).

Unfortunately people lately have been saying there’s many glitches and strange things found on this app (and I agree) but since then there hasn’t been a SINGLE glitch or bug or strange thing that I have ever seen on this app known as google earth or google maps (whatever) but I just don’t understand what the point of these bugs and glitches are. Many people have found these kinds of bugs but I just don’t get where they came from and why this app has a lot of bugs and glitches. I don’t Know maybe something really is wrong with this app. Well good thing those glitches are fixed because I would be terrified if I saw a glitch. Because usually bugs and glitches on this App are usually very disturbing and I agree with them. Otherwise this app is great and I hope u like it too :)

When I was trying to zoom out the screen froze for a second and my screen turned purple and whoever is talking about the quality of the picture… I don’t know what to say anymore lol and just don’t know this is my first google app I have ever downloaded. Also I can’t say anymore about the app and it has a cool feature that it can show where you are if you press a random button idk what it is and this is my first time using a google app and I am so happy I can use this app forever. And I have one super long question. Thanks for adding more things to this app I hope there’s updates please IF I DONT SEE AN UPDATE I WILL DEFINITELY DELETE THIS APP. AND I’M NOT KIDDING. I haven’t seen more too this app so have a good night 🌙 byeeee!

This app is really amazing, but there is a few things I have issues with. First, it is really outdated. Many of the pictures are from early 2000’s and a lot of stuff has been added to some places since then. Also, it can be really laggy, glitchy, and I do feel like such an impressively complex company such as Google has the tools to fix the lag, but chooses not to. I do however, really love it. For example, I love to write and draw, and this app allows me to use 3D imagery to study the places in which my stories may be set. It is also such a fun thing to use when bored, I love to just go to random places I will probably never be able to visit in reality. Overall, I do enjoy it very much, and would throughly recommend.

Google Earth remains one of the most impressive visualization tools available, offering a remarkably detailed look at our planet. The app runs smoothly on mobile devices, and the 3D rendering of cities, landscapes, and landmarks feels polished and immersive. Features like Voyager add educational depth, making it easy to explore curated stories about geography, culture, and science. That said, some areas still lack high‑resolution imagery, and the 3D models can be inconsistent depending on the region. The interface is generally intuitive, though new users may need a moment to understand all the layers and tools available. Overall, Google Earth is a powerful, endlessly fascinating app for casual explorers, students, and anyone curious about the world.

Sooooo I really love google maps, I love searching for places ive been and searching for them on google earth! But since it hasn’t been updated lately, when I look at my town- (it’s not really a town it’s smaller) It’s only 2 houses and a bunch of grass. Also other places aren’t updated for 2022. So what I suggest is- maybe updated the views every year? Because my small town has been like this for maybe more than year, and it still hasn’t been updated! And some churches I looked for aren’t updated either! My school and other schools look like they did about 3 years ago! So could you please update? Maybe update every year so that it’s better? That’d be great! Please respond back if you wanna! :)

Based of of the other reviews, this app can be a bit glitchy and annoying but I don’t get much of that. There are some area that I wish were available in 3D but it does make sense. Like on a lake, the roads are a bit small and crowded so it would be harder to get to. Also it is a private community so that is completely understandable. I do wish that the website worked on a phone a bit but the app is good. There are some random blurred areas in random places which is annoying. Why is that patch of grass unacceptable to show? It is a bit weird when you go into street view and for a second it looks like a very low quality video game before it loads. Overall, a pretty good app. Keep up the work google.

This game is very awesome it has the biggest map ever graphics may not be good but I appreciate the size of the map there are 8 billion people playing which is phenomenal and the game is so good I got a new high score with the ruler measure thing I have so much territory and beat my high score I’ve reached rank Golden Globe Gamer already I usually main Equatorial Guinea and Kazakhstan 🇰🇿🇬🇶 (Most goated classes btw🥶) 10/10 would play again 🗣️🔥 (I however unfortunately had to remove a star because of the new United Kingdom update where you have to give out you’re credit card and personal details to look at anywhere in the United Kingdom here are words the prime minister said when I informed him about this issue UK prime minister’s words:I’m gay 🤡 🏳️‍🌈)

So some of my relatives live upstate New York and since I’ll most likely never go up there I want to see there house, might be weird for others but I love them and I’m curious and I know we’ve all been there, anyway I want to see the house but the picture isn’t updated it shows on the arial view but when I click on street view the house isn’t there, I want to see there house and I want you guys to update lamplighter acres in fort Edward NY because I want to see them and there house if u could I’d appreciate it they got 3 or 4 circle roads in the community it’s not hard to drive around all of them, again I’d appreciate it if u could update it thank you for taking your time to read this be safe god bless you all

This is a good app but it has some things I’d like to change as in like not all things are available and you don’t really get to go inside buildings if I could I would update this to where we are now and have all streets recorded,if we can’t have this possible because there is some protective lanes, well I know we can’t but,I would like most streets to be recorded. Either way this is a very good app I do suggest you get it there’s no ads or anything it’s not better than Google maps but I would suggest Google maps if you want specific street views, in specifically because there is some things in the world that I would tweak, as in, there’s not just two continents! But overall it is a very good app. 😊

I’ve used this app for near a decade. Previously I could type a city to city (near or close to those cities center) and see a driving route, without, putting in an exact address and get the driving time and get a close estimated miles. This now has been lost, what a shame. One needs to complete address’s on both ends in order to now get that driving and miles information. I would again like too be able to select just a city to city and get that information to adjust my driving and time required for a trip. Overall it is still a valued tool. However, little things lost as this, degrades a once positive app to a “So-So”.

The world needs this app fixed. What I mean by fixed I mean your app has bugs. The bugs need fixing and about the bugs is that in the model 3D and 2D is having problems it’s lagging when I zoom in closer. And I thought we examine the planet not creating projects on this app. So I suggest your company and you take these thoughts and fix your app and work on the app. Sorry I rate your company app one star but you should fix it and the updates are confusing if it won’t be understandable then please fix it. If it is fixed then I will get the app back because I am deleting the app if there are more problems if there are no problems thank you but please fix it Thank you

I just want to say that I wish all the maps update there City New York has not updated london San Francisco losngls and more the building don’t change New York 3D buildings Are in 2018 this year it should be 2019 so as rest of the world 3D city and it’s not live and no upadates of the building years we have to wait and Washington DC has no 3 d buildings and I’m looking at the same 3D building in New York for a year or more and it should have live maps and the loading you get shots cause far away it dose not load so google earth please make New York City have new 3D building cause the time New York takes place in is 2018 so now the 3D buildings should be 2019 by now so google earth update the 3D city’s more ok

Hi! This is my first time reviewing an app but her it goes… I thought that this app was amazing but it was a little hard to see buildings and landmarks or stuff like that when you are in 3D mode. If you wanted to see things clearly you had to onto street view. When I was looking at an island I wanted to see something’s that I loved about it but I couldn’t see them that well so I tried to go into street view but that island doesn’t hav any clear streets apparently so I couldn’t see any of the very cool things that the island had to share. Other than that this app is very amazing to use and I highly recommend it. If you haven’t used it yet I hope in the very near future you do!!

Yes, you heard that right. Google Earth is a great way to explore new places when you’re at home, especially during the pandemic. it’s a great way to explore places that you probably will never go to. my only suggestion is a night version, because I would really like to see different places at night, especially Milwaukee, Wisconsin. but I won’t take a star off of this app since you would have to drive around the whole world to give us a night version. however, it is something you should consider. You should also update the street map because it’s old and it’s from 2018 and I live in a growing neighborhood.

Oh, man. I use this app far more than I’d like to admit. When I’m planning out mountaineering routes and backcountry ski trips, Google Earth proves shockingly useful. I would never use Google Earth in place of a detailed topo map, but there’s something revelatory about being able to fly around a 3-D image of your objective and view it from different angles. In fact, it’s this usefulness that makes me occasionally frustrated with it. The reliance on data signal makes it an unreliable friend in the backcountry. I wish (like with Google Maps) there were some way to save certain areas to my phone so that I could consult a 3-D rendering of the terrain in which I’m currently route-finding, rather than just taking a ton of screenshots.

So today my mom is going to go to Jalapeño in my city so we can get a burrito because their burritos are good. So I looked up where Jalapeño is in my city and I memorized that spot. I am also in the mood for a smoothie and looked up Tropical Smoothie Cafe because their Bahama Mama is one of my favorite smoothies. I looked up both of them to see if they were even remotely near each other because if they were, I could get a smoothie. It turns out they’re right next to each other! Google Earth helped me figure out if I could get a smoothie and I am forever thankful for that. Now every time my mom goes out to Jalapeño I have a decent chance of her saying yes to getting tropical smoothie.

Not only 5-star app for iOS platform, but also for later viewing in Virtual Reality. Using the Insta360 camera, I can upload 360 photospheres to Google Earth/Streetview via the Google Streetview app. In the end, using the Google Earth App to view not just google content, but updated content by google users makes for an incredible end-user experience. This is also a 5-star review for the Google Earth program available in the Oculus App Store (free). Using a VR platform (e.g., Oculus Rift S), you can literally “walk” down a street with a 360 degree view as you go. Incredible technology. Future is here - check out the app in virtual reality if you have the opportunity.

So, overall, really great app. I’m able to look at where I live, in the neighborhood. I love the street view as well. Theres only two things I would change about it. Ok, first of all, cmon. Like, those graphics man! Once, I was lookin at water pouring out of an inflatable pool (wow great time to take a picture Mr. Satellite XD) and it had corners and points and it almost looked like a rectangle...Secondly, it’s too out-dated. I’m literally looking at something from a year like 2014 when I’m almost in 2021! Overall, great app, just those two things and I would put in five stars. P.S. I know you guys don’t read these stupid reviews, but seriously, please give the app an update.

Especially if you are motoring somewhere and need a hotel, restaurant, or medical help. The Maps app is enormously helpful because in addition to the video depictions, the aural directions allow you to listen to the driving directions and watch the road. The Earth app is a fantastic aerial view of your route and/or destination, which then allows you to simply go to maps and enter the address. You can enter enroute information requests for hotels and gas stations or just about anything you want or need. It is very intuitive, is GPS synch’d, and will get you un-lost in a jiffy. You simply can not go anywhere without this app.

This app is made for a geography lover. It is an absolutely fantastic app. This app allows for some very high resolution images of buildings photographed from space. It also has voyager and knowledge cards which help you learn so much. It also has a random location button which can take you anywhere in the world. Finally, the best part is the measure feature. This thing is amazing. I have learned so much about the scale and true size of things using this. Additionally, Google Earth shows the Earth in it’s true spherical shape. This lets you see truly how much bigger or smaller things are than what you thought. Would give it 6 stars if I could.

This app is nostalgic from 1st Grade and is really fun in general, my brother always teases me about it but I do not give a thing. This app has some things I do wish I could change a little, one, after 10-ish minutes or so, the app gets all blurry and it’s slightly annoying but I can always close the app then open it back up. Second, this app has some areas like the Arabian Peninsula and most of Asia and it can be a little annoying to have the Burj Kalifa appearing flat and all of Dubai, so if you can update this, it would be great! This probably sounds like a negative feedback but I love this app!

I rate this app a 5 star! It’s a great game to zoom in at the world sometimes I even see cars on parking lots! I also love how everything is 3D. Sometimes I even search up where my house is sometimes, I like to see if there’s anything new, like me playing outside. Sometimes I even just zoom in on random places like ant artica or Paris. Sometimes I even see people on the map! It’s a really cool app and please make more of these maps! Also- whoever might be reading this try zooming in on lake Harriet. The lake should have an airplane in it or maybe the wing. I assume they took out the airplane but accidentally left the wing in the lake.

I have been on this app for about 3 years and I really like it. If you want to see more places on earth then you will love this app. The only thing wrong with it is that the pictures are years old, but besides that this is a awesome app. It has street views. You could type your address on the search bar and depending on how new your house is you could see your house. You can even go inside the White House with street view you can’t go everywhere in the White House but it’s still really cool going in the White House and seeing pictures in their. You can see anywhere on earth.

I’m not here to review this app but to question a writer. I just read a review titled I found some scary stuff. I read the review and then looked at the date that posted on. The Date was April 1 in other words April Fools’ Day so I had a few questions. Question 1. Was the review an April fools day prank? Question 2. What did you look up to find these scary things? If this is a prank why would you think of that out of all things because people in America see that and that scare some people that scared my brother that scared me so I just wanted to encourage you not to do that anymore! I think the app is good in some occasions I think that the app needs to be updated because I looked at my address and it was just a big pile of dirt so that was when they were building it I know the house is very new but it was a literal pile of dirt I think they need to update the app to make it better! Everything else I think is great so overall I think it is a great app!!!

Street view was so simple before. Tap the man icon and then just touch the blue line anywhere with finger. Now : touch man icon, line up screen to crosshairs, go to bottom of page and pull up to choose enter. What a backwards way of making something easier? And again I say. Move the side icons to the top so everyone quits accidentally tapping on them when navigating on screen. Never a reply!

Update this so we can see what everything looks like in either 2019 or 2020

Its lit

This is an “OK” and “Awesome” App!, It helps me if Its the Right place or not! 😋

Needs an update!!! Everything needs to be 3D especially Ukraine, Belarus, Latvia, Lithuania, Estonia, Russia and more countries that are 2D right now.

I think it’s amazing! U should add info about the place thow that would be cool

Lovee i just love going to random countries/cities and its so nice how they blur peoples faces ❤️❤️

I have autism and this is awesome 🥜

Now I can go to Switzerland without having to leave the house during the coronavirus. Also my house is gone on Google Street View

Look on snap map then go one here and find out your crushes address and stalk them. Bam

I gave it a 5 star because it is an awesome app made by google. Thanks google for making google earth.

I moved out of my house and there is pictures of my house before I was there

I’d like to start by saying I haven’t used Google Earth in my classroom for awhile. But now I need it and I’m having to relearn where everything is hidden/renamed. This app used to be so easy to navigate and I could easily direct my kids to the places I wanted them to explore. Now, I’ve amassed a sheet of web links offering help - quite the waste of time when it could/should be in one place. (What happened to the downloadable pdf Guide? If it’s out there, I haven’t found it yet.) Near as I can tell, Random Search has become I’m Feeling Lucky. Really? Why is that necessary? Cutesy titles are not helpful, especially when teaching 2nd-language learners. I’m guessing that Editor’s Picks is now Voyager. The transition between computer (Toolbar at the top) and tablet (iPad, in my case - finding Toolbar equivalent is not an easy task) should be uniform in appearance and function. Aside from using grid lines and reading latitude/longitude locations from there, what happened to the gps locations that used to be at the bottom of the page? They’re still there on the home location. And on the tablet, how do you relaunch Earth short of closing it down and starting over? And if you’re logged in, it opens to the screen you left. 🤷‍♀️

It takes a lot of disappointment for me to write reviews but this app is just so flat. It’s like they took what they were in the process of developing years ago and just threw it up without even looking at it for a quick review. I am terrible at geography and thought this would help me with a class I’m taking but I was mistaken. You can’t adjust any type of visual settings so if you zoom too far in on, say, China, you get a million different location names in English and Chinese and you can’t even see the land under all the text. Also, it would be really enjoyable (and easier on my old lady eyes) to be able to make borders bold or different colors or even cut out a region to view it individually. It is absolutely impossible to tell one country/state from the next with the impossibly thin tan line separating everything that, oh yea, is the same color that is used for most of the landscape. What a mess. Overall really great concept but what I’m gathering from other reviews, the app particularly for iPad is super low quality compared to others. I now know that if I had a desktop I’d be able to look at the moon and mars so I feel really gypped now. And yes, even though I didn’t pay anything I still feel shortchanged.

This app means a lot to me. It lets me explore the world in a way that isn’t possible for me in real life, allowing me to zoom in and experience places all over the world which I may never get to visit in person. I’ve spent hours just scrolling around the planet, tracing meandering rivers and gliding over mountain ranges. It has made me see our planet in a whole new light, opening my eyes to all the beauty that it holds. However, as of late this app has been nothing but glitches and bugs. Every single time I open the app something goes wrong. Either the image quality will be so bad that the entire globe looks pixely even when fully zoomed out, or whole chunks of it will be black, or else it won’t display any locations or any other labeling. I can’t go for more than a half hour without something glitching out, and so far there seems to be no acknowledgement of these issues from Google. It’s unfortunate that Google is seemingly neglecting such a great app. I think it could be a great educational tool for people of any age group, but its potential is being squandered.

Ive been a fan of google earth for a long time now. I recall that the first images used to allow the bottom of the ocean exploration with a smooth transition from land to sea. With the new updates and imagery, a lot of detail has been removed. I used to remember looking at land masses and seeing the trees and roads but the current images are now blurry blobs. Also the area surrounding and encompassing Antarctica is severely pathetic. We the people want the details and the Truth. Why is it that there are photoshop cuts and cloud clips, that are covering up detail of the landscape? Please fire the photoshop team and tell it like it is. What good is exploring the planet in virtual format if all you get is blurred images to hide those detail? I don’t use Google Earth much any more because it is a joke now. It makes me sad that all the big corporations want to keep people in the dark, never sharing what they find. Who are you to make that judgment on all of the population. What gives you the rite to hide valuable discoveries from us? And why? It just makes me sad that you were not raised with the truth and so you find ways to cover it up :(

This app cool cause I can explore the world in 3d and when ever I use the thing on the computer it’s great but on my I pad it’s not good. I love the database thing on the left that you clicked on names of places it will give on the computer but on the iPad it is VERY ANNOYING. It just stays on the left of you screen and when I click the exit button it doesn’t work for me and I read someone’s review it dose not work for them. It used to be that it only happens when I click on a location and full screen it but now it’s 10 times worse. When go down it has some of the buttons flashing intensity and when I can’t get rid of it then I try going around google earth again then the pop up also keeps flash but with out the pink or green stuff just alone. I AM NOT STOPING Until you update this so if you want to agree with and get an update then make a review 3 stars or lower and say this game needs and update and we’re going to keep doing this until we get an update and all these glitches fixed.

I love the new Projects tab - it's made keeping track of things I'm researching much easier now that I don't have to keep the material database and the name/info databases in separate apps. I'd give this feature 4/5 stars if I could, simply because the UI could be a tad better. The issue is that I can't use this feature because of numerous bugs that occur every time I have tried to open/work on a project since last week. I don't know if this issue is unique to me or my phone, but often the menu I'm in will stay on screen but my inputs will log on the map behind it. Other times, when I try to edit something, the menu will begin violently flashing on and off the screen or moving around. The only way to stop this is to restart the app, just for it or another bug to start again. Overall, the app is great and the new features are convenient and ambitious. However, they don't work at all. Please, I'm begging you, fix this.

I’ve always LOVED this app. Being able to explore places I’ve always wanted to go without having to get off the couch. But, I’ve noticed a problem and to be completely honest I can’t seem to find a reason why the people in charge can’t or won’t fix these problems. First problem is the blurred areas. Certain places I’ve looked at in the past were completely clear and I was always able to zoom in almost to the point of being able to read street signs. Now y’all have started blurring our a LOT of different details and to be honest it makes the app a lot less appealing and more useless than useful. Problem #2. The seasonal overlapping... now this happens on my GPS when I use it with satellite overlay. BUT, once I’ve zoomed in to a certain point it all clears up and the picture is as it should be according to the season. I’m a HUGE history fanatic so I’m constantly looking for ruins and remnants of the past in places most people can easily get to. But when I start noticing that the picture refuses to clear up and focus and the fine and important details are now blurred. It makes me ask why. Which also causes me to look for answers. Which has also given me no other choice but to contact certain people to hack into certain satellites so I can get the answers i need. 🙃

After the update last year, there are always parts of other slide-up windows overlayed. They cannot be hidden, or switched off. It is lessening the experience to browse and view and enjoy the world. It’s just in the way. After the last update, the button to show or hide the photo layer is now even harder to access. Instead of having a button always accessible, you have to access a drop-down menu, scroll down, and then switch the photo layer on or off. This has to be done frequently, since the photo buttons are so big that they obstruct entire cities, lol. The image quality also leaves a lot to be desired. For some crazy reason, Google Maps has better satellite views than Google Earth. Explain that. All in all, Google Earth for Ipad i continues to get worse.

“Okay. Guys we got the data in for the whole world! Now we can sit on our butts for years and years and never have to update it”...said the boss at google earth a decade ago. I know it is free, but I have State Farm road atlases with the picture of a 1953 Buick on the cover that has more up to date maps than Google earth! Those were also free! Their competition is buying new images like crazy and have current maps/terrain. Perhaps GE just isn’t in the game any more and are letting this program wither and die when more folks like me discover it is full of ancient artifacts instead of a current set of images. I’m in the hinterlands of the fly over in the USA...Denver Colorado. Doubt if the GE staff can spell it let alone find it on their own program. The images I deal with are from three to seven YEARS old. Streets, many buildings, power lines, pipelines, public facilities have been built and in place for years in the suburban areas of this city. There are much more current images in Tibet and South America, Do not use this app if you are expecting to get current images. It is poor for that. One feature that might be helpful is to have a streamlined method to report obsolete images, or offer the ability to purchase new images of specific areas if Google cannot afford to update your area of interest.

I can’t express my disappointment enough!! I’m rating this one star because there is no zero to pick. Today’s Google Earth is a former shadow of itself in terms of image quality and resolution. I was a huge fan of the application a decade ago, but had not used it in quite a while. I just got a new iPad and installed it to take a nostalgic walk down memory lane, and I almost threw up. Most apps make an effort to improve over time, but this one has managed to regress. It has become a piece of out-of-focus garbage. I was so looking forward to visually traveling to another part of the world while we are under COVID restrictions and flying over a city and its streets I once knew so well, but all I found was a distorted mess compared to my former virtual visits. The graphics of streets and buildings are a bad cubic Minecraft experience. Can you use the app for middle school geography? Yes. But for really studying topography and detail? Don’t waste your time. Google Earth has lost its mojo in a major way.

The new measuring system is terrible. They put the add point button DIRECTLY next to the done button (Which is stupid on its own) But to make it even worse: When you accidentally click the done button you cannot continue from where you left off. You have to start over (Yes completely. On the Help page it even says: “Edit your measurement. To measure again, on the right tap start new. Because you know thats how editing things work. You just start all over again) And if you’re measuring a large amount of space then its almost not worth retrying. The original version was INFINITELY better in every single way. Putting the done button directly next to the add point button and then making impossible to pick it back up is probably one the most ridiculous design flaws Ive seen in a very long time.

And I don’t mean exploring caves that I looked for and found on Google Earth. I’m referring to the golf of Mexico. You guys didn’t have to cave you make the best product change it back that will really bring our country back a lot or as he would say more than you’ve ever seen before or whatever it is, he says Onto the Google Earth itself I don’t seem to be getting a lot of new updates, and I thought it was supposed to do that when I back up my system. This is only on my iPhone, but it’s the only place I actually look I rarely ever even look at my computer. I love Google Earth. I just want to be able to do the things that it says I can do. There’s a lot of places where I can’t see 3-D content, especially the cities where I like it the most I can’t even look at Dubai in 3-D and that’s a shame I know you’ll get it together soon enough, in the meantime, time to take a swim in the Gulf of Mexico

I was a consistent user of Google earth and loved it! I have no need to create a Project, but this is intrusive and blocks too much of the view. So I looked for an option to turn project off, discovering there is no MENU available in GE for iPad to see. I tried HELP on Google search and each one referenced a MENU and options. I deleted the app and downloaded again to see if that fixed it. The first time I opened (after the new download) I found the MENU to the right of search box behind my first initial encircled in green. But this MENU disappeared on subsequent openings of the app. I looked for a “feedback” option or any mechanism to report this MENU issue, but nothing. GOOGLE, what gives? I seldom give mediocre reviews without looking for HELP, but this seems to be my only option.

Online instructions: On your iPhone or iPad, open the Google Earth app . On the top left, tap Menu Feedback. I have the latest update and there is no “On the top left, tap Menu “ on my iPhone. I live in the US and we do not use the metric system and there is no “settings” provision to go to and make changes. I’ve used GE for many, many years and have used it for topology to avoid flood zones and to actually track what direction and where water moves around and away from my homes, impossible to do that anymore ie, 10+ years ago I used GE to know that our home is 27+ feet above sea level and should we have 100 year flooding rain system, I knew exactly what direction and where water that would go and - - - I was correct and this is important to me because my home is a mile and a half east of the Gulf of Mexico. I am very, very disappointed in GE, Google Earth.

Using an iPad Pro google earth is stuck on the welcome screen and does not go any further. Clicked on the app support tab in the App Store and it takes you to a help forum for windows google earth Pro help. Useless for apple products. Really a shame googles so disorganized or just doesn’t care about low revenue users UPDATE: several hours later the app loaded as expected. Program ran fine, would be nice to have current or near current maps and photos, most data I saw was more than 3 yrs old. I’m thinking the startup/loading issue was not an app problem but a temporary google server issue they resolved. Still no troubleshooting info for Apple mobile users (at least none I could find) even with the issues, Google Earth is the best (free) global mapping app money can buy for the iPhone/iPad.

I think what this app is doing is really cool with the whole see different places thing which is why I’m giving this 2 stars instead of 1. It looks horrendous, unless you are using street view, everything looks terrible, it looks like someone threw up after eating Taco Bell. And most of the time things you want to view aren’t on the street so you can’t even use street view. In my neighborhood I wanted to look at my school because it was remodeled in 2012 and I started going there in 2013 so I never got to see what it looked like before. My neighborhood pictures were from 2011 so the school wasn’t remodeled yet. So I went and looked and because it’s a school, there was no street view for what I wanted to see. All you could see was the front of the school. So I tried zooming in and low and behold. It looked so terrible. Don’t get this app

Decent, but is lacking major useful features such as; • Save Pinned Location, that you can custom label • User Guide! Explaining each and every function! -From the upper right hand symbols (domino, measurement, etc.). -What each icon over buildings mean (speaking of; there is an error when tapping the icon to get information. A ‘no internet connection’ pops up. Maybe it’s not an error but lack of info on that place?) -In addition to the icon explanation; add the colour of it. Ex: the fork & spoon being orange, dot being grey, shopping bag being blue, etc. I ask that you PLEASE keep these suggestions in mind. I’m not sure if updates still occur or if the app is still being monitored by the creators. I implore these features to be made at some point. I believe it’ll boost the ratings this app gets. That said! Do not rush to get the updates done and out immediately, otherwise a major bug/error may happen. Take time and update at your speed. One at a time or as a bundle. Pardon the wall of text and if I seemed commanding, it was not at all my intention! Just my own thoughts and opinion. Thank you for reading. Sincerely; Anastasia |aka| Haka

I have tried over and over again to request an update to satellite imaging of my home! It’s nearly 10 years since an actual change in satellite imagery. The historical date shows October 2019 but it’s the same image as 2015. The landscape has since changed, the house has been remodeled, there’s a new pool.. I can’t use any geofencing collars because the imagery is so old - they don’t work !! I tried Halo 4 and SpotOn because we’re located about 6 miles from town. We aren’t out in the boondocks. I mean - 6 miles from a big hospital. I can’t spend thousands of dollars for geofencing subscriptions and collars that don’t work in 2025! The Antarctic has more updated imaging than my house in Virginia. I’m near Washington DC for crying out loud! 65-70 miles. My hometown 6 miles away has recent imagery. What gives?!? Piece of junk app!

Many cars removed from streets and parking lots, advertising placed on trucks and other advertising deleted - we see only what Google puts on them…and where did all the people go??? Doesn't anyone notice that Google edits all the “photographs” from space to delete certain material they deem offensive? Why is the handicap rail by my sidewalk offensive; yes it was deleted - the bush was planted after the rail and it is there (and one side of the rail is evident (they were both put in the same day and after the bush.). And I know the truck in one parking lot, and that is not what the ad says on it…and yes, that is the truck - it has an assigned space. I know Google makes a lot of money, and needs more - but shouldn’t there be a warning that this product is “for entertainment only” and that photographs have been altered.

I love this app for making kml files and doing research but the bugs make it really hard to use. Whenever I place a pin, It often crashes when saving color, pin size or label size changes, completely freezing the screen. The pins glitch in size as well, sometimes getting larger when clicked and not going back to their original size, leading to inconsistent pin size even when all are set to small. Finally, the map never loads in full quality and is almost always super low quality after a few minutes of using this app. Overall a good app but definitely needs some major fixes.

Get your ducks in a row Google, I'm tired of losing features. Historical imagery should have been integrated on mobile devices (any tablet at least) a long time ago.

You really need to update this more often with the changes that happen regularly

Palestine exist!!!

Can’t figure out how to do measurements, pc version has so much more and easier to use

Come on....these images are old! We put a pool in 3-4 years ago and cleared our property - but according to Google Earth, nope.

If you grew up enjoying the depth and versatility of the incredible desktop version of this app in the 2000s and 2010s, prepared to be disappointed. The controls are clumsy, layers are scattered around the screen in random places, trying to place shapes, lines, and placemarks is clunky, slow and bugged out. It is remarkable how Google manages to ruin all the amazing things that were incredible Amir decade ago

New update sucks I can’t look up certain addresses.

This app is no longer trustworthy after kowtowing to political pressure.

Can’t trust, has dictator changing places

Usually works fine. But suddenly the earth is blurred and street view is refusing to work?

Google had a page where you got a preview of street view in New York, and it showed that you could have a mode where you could move your phone, and the screen would move, like VR, or Pokémon Go. That doesn’t exist, Also they had done the exact same update like, seven times in a row.

Northern Alberta Canada needs to be updated!!!!

Stupid

Why are all borders so difficult to see? A cynic would call this deliberate.

Slow and extremely old view of the street. Huge difference between the desktop and mobile versions. This is pure garbage

In some areas, borders sometimes won’t appear, will be thin as if you’re zoomed out, be low-poly, etc. please investigate and fix.

The map keeps going blurry after 5 minutes of use even after multiple updates. Please fix.

Allows countries to dictate factually inaccurate names and information.

How are the Satellite images on this app almost three years old? Cmon google.

Can you change it back to what it was? You can’t just look up a country without it “thinking?” forever! Somehow I managed to get the ACTUAL earth on the screen but it was quite by accident. I’m 78, I don’t handle change too well.

Why can’t I report locations that are misidentified? “Gulf of Alaska” should clearly be marked as “Gulf of Canada” by now.

Google represents Google Earth as an information app. If Google willing to misrepresent facts by caving to the demand to rename the Gulf of Mexico, the that demonstrates a willingness to misrepresent facts. How can anyone trust an II formation app that willingly lies? For that reason, I am rating GE as a one.

Some of the names of places are wrong

Makes confusing Changes to names of places at the whims of an orange madmen.

Le golfe du Mexique n’est pas le golfe de l’Amérique. Cette information est incorrecte. Veuillez réviser le nom pour indiquer seulement « golfe du Mexique »

Maps are inaccurate and misleading. Do not use if you need accurate information.

Grow a spine, Google

Bowing to a wannabe dictator won’t be forgotten

My Google Earth App is broken. When I look at pictures of places I visit I cannot see anything at all it’s only flashing. I doesn’t work. Please fix it! It should now have an update as it doesn’t work anymore

Apple kick of me 😡😡😡😡😡😡

Recently, I can’t view any pictures on my Google Earth app on my IPad. When trying to scroll through photos, the screen strobes between the Google Earth image and the picture then crashes. Reinstalled app and updated IOS version but still crashing!

It doesn't have anything pop up when i open the app ;(

Lacking in a lot of useful functionality. Cannot even change grid to UTM coordinate system!

In our neighborhood one house has (by goggle) is the location of house #37 and an apartment building #41. Have watched vehicles wonder back and forth looking for #41. Get job goggle.

I would like to know who, in the right mind would call this new measurement, update and upgrade to the old one where half your screen is eliminated with a white background it's absolutely absurd to not be able to see that this is a far inferior version. It just goes to show, why not to fix something that is not broken

I have NO interest in using Projects in the new update of the version. I looked for a way to disable or turn it off. But there doesn't appear to be a way. For me the projects feature makes Google Earth less appealing. It looks like they're aiming to appeal more to business or school oriented users than people who are just world travellers or someone who just has a general interest in world geography. Google please provide a way to disable the feature. Also, why we no longer able to zoom in on the photos that are uploaded? Again, a step backwards. ALSO, THERE IS NO WAY TO REMOVE YOUR SEARCH HISTORY WITHOUT DELETING THE APP.

Why are you guys censoring the ocean floor near land … where 95% of marine traffic takes place .. hey what is so important you don’t want people to see ?I know where you guys forgot to censor though .. 🗣…

Google earth is all distorted sucks big time.I tried everything to delete the app.but cant