Esquire Magazine US Customer Service

Great content and enjoy the daily fresh content on the digital app with the subscription. I was disappointed to find that without warning I am asked to pay more for the news and politics stories. Feels like being nickeled and dimed after already paying for full digital content. Please address this feature. Otherwise well worth the subscription.

UI could be a bit better

DO NOT subscribe through this app. Like every one of the Maz apps it is filled with bugs and will take you forever to actually access an issue or issues you’ve purchased. Piece of 💩

I have been unable for 9 months to see the magazine yet my subscription is fully paid . Written to HelpDesk no luck, do something already

Why am I time limited to an account I have held for years?

Poor design, awful UX, buggy, unable to use. App is awful. No response to multiple outreach. RIP Esquire.

Late for work!!

I think it’s like the best.

Version 2.0.1. This is actually what version 2.0 should have been. The entire app has been rewritten and while still has its quirks, is significantly better. For one, it actually loads without immediately crashing! (Yes, the bar is low). Looks to have some good new features, an all new shell and UI and does a very smart thing... It lets you start reading the mag while it loads in the background. Hopefully now that the major upgrade work is really done, the dev team can settle in to tweaks and minor bug fixes. It took way too long, but now we have a clue why. They had to completely start over. ---------------------------- Version 2 update. Apparently this was a major iOS 6 upgrade gone horrible awry. App will not load and after a few weeks, they have not issued a 2.1 to address the problem. Either Apple broke something important in the OS upgrade, or the dev team building this app are completely inept. I think it is the latter since other mag apps work quite nicely. Do NOT buy a subscription until you see reviews saying this is fixed. Until then, this thing is crap. --------------- Basic functionality does not work. Library of downloads shows titles but no images. App does not remember you are a subscriber until you go into settings page. New mag is out, cannot get app to refresh in order to show it, though this could be the publisher just being slow to get it out. Feels like an app built by one developer and no quality testing before release. Hopefully they upgrade their dev process soon.

This is a real gentleman magazine

On the whole, some very well-written and informative articles.

Great magazine and great, interactive app. This brings magazine reading to another level and love how Esquire is using technology. Advertising and style tips are always out of my price range, but there are some thoughtful articles and great writing in this magazine as well as some diversions. Keep up the good work! I am definitely hooked.

Been a subscriber for over a year. Never had a problem with crashes. The format, video and of course content is top notch as per esquire history. Look forward to my copy every month. The other reviews make me question the reviews now of other on line mags. Keep up the great work esquire.

Once, Esquire Magazine was the pioneer of digital media. Their digital magazine was a thing of beauty and a delight to read. Images sprang to life, text was searchable and interactive and consumption of the text and inserted media was fluid and wonderful. What a great experience it once was. Recently, Esquire has chosen to abandon it's excellence in digital media for the no better published PDF "app", Maz. The so called magazine platform does nothing more than publish an image of the magazine page. No more interactive text. No more flowing articles. Just crappy, unscaled images that do nothing but open hyperlinks to ads. You're better off purchasing the paper copy. From a long time Esquire reader who found joy in Esquire's transition to digital and pursuit to be better than the other publications.... Be better than the PDF.

As a loyal subscriber to Esquire since 1982, I am extremely disappointed by the subscription model that you have adopted. Many other magazines, including Time, GQ, and Sports Illustrated, allow their print customers to access their iPad versions for free. I will not participate in this misguided approach. To make matters worse, Esquire has completely destroyed what was once a nice iPad magazine app. Now that you have “improved” the iPad app, I cannot even view the content for which I have paid! I called this morning to cancel my digital subscription. However, with this level of incompetence by Esquire, I am not certain.

Room for enhanced mobile device content accessibility by way of text-font size, background tone adjustment settings for readers. To improve content browsing experience, reduce visual fatigue (battery life of screen) from white background only settings. (Times New Roman, Georgia font, black background suggestion, 10-12 pt font like on Kindle app).

Previous experience was much better. This app is functional at best. The simple fact that full bleed pages can’t be viewed full screen is sloppy. The app feels like a simple PDF reader with limited additional functions. Media isn’t integrated in an interesting way. It isn’t fun to use and has no draw to keep you returning. I’m disappointed every time I open it - which is rarely anymore.

They’re no longer monthly, and you should avoid any subscription powered by Maz. After canceling, I lost access to my issues during my subscribed period. Esquire used to be great. Original review: Looks like they simply skipped the Big Black Book for Spring, and I keep getting monthly charges even though they’re combining multiple months into seasonal issues. Great content when it’s there, but lately they’re a no show.

I joined so that I could read Charles Pierce online. Have been trying for an hour now just to figure it out and still haven’t been able to get access to Charles Pierce articles. Although they want to send me some newsletter that is just going to clutter up my inbox. Never have this problem with The New Yorker, so it is really shocking to see something this bad.

I renewed my digital subscription after about a year-long break. I was sorry to find the once feature-rich and engaging digital editions had been tossed aside and replaced with soulless page scans. I can’t even revisit my old issues in the format I loved and remembered. Instead, they too have been stripped bare. What remains is lifeless. Stay away or stick to print. It’s not worth the dollar to have both.

Dear developers, please add iphone x support to your otherwise excellent iphone app! On a different note: the news section seems cumbersome and not intuitive in its current form, perhaps you could show as a list with smaller icons?! Anyway, good luck with the developement!

Seriously, why does reading this app turn my iPad into a space heater and chew through battery like a coked up beaver I’m a lumberyard? The magazine is great but the app experience is horrendous. At this rate I likely won’t renew because if this is the quality of the product they are happy with… not great bob,

I was an app subscriber until 2015 and loved how interactive the app was, now than I returned, all I see is a pdf reader which doesn’t even works well, I mean, trying to look one page full screen is a pain in the ...there aren’t videos, no gifs, no sound, justa a plain pdf reader, is just boring.

I get at least a daily blast from Esquire with a lot of great articles- I need to sign in each time - why not have all of these articles in the app? Or have the link in the email open the app?

I subscribed for the digital service a month ago and have yet to be able to access anything of value in the app or online. All I seem to be able to get is five minutes of access to the latest issue DESPITE PAYING FOR A DIGITAL SUBSCRIPTION! Their customer service is nonexistent. DO NOT BUY.

What a huge disappointment! I used to go to the old app daily. I also subscribe to the magazine. This new app is so bad and so utterly useless... I will un-install it. I’m so disappointed I may cancel the magazine subscription as well. Whoever came up with the strategy behind this new approach for the app should be fired.

Esquire used to be a great app. The change in tech a couple of years ago made the reader experience much worse and now it has ceased to function. Download not working and even home page images won’t load. Total garbage

Is this app working for anyone? Is Esquire paying any attention? The app has stopped working for me completely. Issues will not download at all. App freezes and crashes. No updates or bug fixes. No customer support. Worst men’s magazine app I’ve seen. Do not subscribe to this digital disaster.

Paid for years of subscriptions, got a new device, contacted Esquire many many times to restore purchases and they will not honor past edition purchases.

This app is insanely buggy, even though they seem to always be changing it, it seems to never get fixed.

This is the only app that doesn’t work well of all of the men,s mags. Glitchy and slow. Freezes all the time, even after reinstalling several times, every time.

I bought a back issue that I know I had previously bought only to find I couldn’t access it even after paying $6.99. Unbelievable business model. Shame.

This is a magazine that lost its way and no way it’s worth the subscription. Anything before the year 2000 is fantastic anything afterwards don’t even read. where are the archives?

Embarrassing. What used to be a terrific immersive experience that defined how a magazine can be brought to life has now been dumbed down to the extreme. If you are thinking of going digital for Esquire, don’t do it. The app does not work. And when it does do something other than show you the cover, you are barraged by ads. I don’t know who made the decision to make this incredibly stupid change. Cancelling my subscription.

Used to enjoy it a lot more when it talked about being a man than a social justice warrior

I have a three year subscription but can’t login to my iPad. I can access via my browser but not via my iPad. Frustrating!

The app doesn’t work correctly. Loses whole pages. Could be that IOS 26 has made an update necessary.

The worse paid subscription apps I have experienced. Maz seems not to get that there is a problem. The publisher seems not to care if the customer receives what is paid for.

Can’t turn pages, can’t view full screen, back button shows table of contents unexpectedly but fails to work. Terrible.

Hearst Publications charged me $42 when I didn’t agree to it. They have several complainants for bad business practices

The app experience is so poor, it makes it impossible to enjoy the magazine. This app used to be great, now it’s unintuitive.

Doesn’t really do anything but deliver the e version of the print copy. What a waste!

Can’t switch between articles in March 2018 issue, please fix the app!!!

Once again content is not loading on iPod mini

Shockingly terrible app. Clearly designed by people who still use flip phones.

Something wrong with login.

This is a piece of junk. No wonder legacy media is dying.

App barely works.

I've always liked Esquire and was ecstatic when they made the jump to iPad. I think they take good advantage of the digital capabilities available to them. But this update introduces "progressive downloading" with no apparent way of forcing the entire issue to download at once, so imagine my surprise when I took my iPad to lunch expecting to be able to read Esquire, but I was only able to read the first few articles because you need a constant Internet connection to download more content out of each issue as you go along, and the place I was eating at didn't have WiFi. While I can bear not being able to access certain additional article features because I don't have an active Internet connection at the time of reading (embedded videos, for example), I shouldn't be penalized for not being able to access the Internet and I shouldn't be denied content. At least give me the option to download the whole issue at once for offline viewing if I want, especially if I know I'm heading into a situation where I won't have WiFi access and want to spend time reading, like a plane flight or something.

Before you hit that buy button BEWARE. If you purchase a HEARST digital subscription and have an issue, despite the support link listed above, Hearst gives ZERO support to digital subscribers. They have no way of looking up your account, there is no digital media department to speak to, there is no way for them to troubleshoot an issue with your subscription. I am not talking about technical issues. They offer NO support for their digital subscribers WHATSOEVER. After speaking to 6 Hearst reps, 2 which were supervisors they admit they have no ability to address any issues. The last rep I spoke with also says that when you subscribe it is not a subscription to your iTunes Store account but is a subscription to one specific device. So…say you buy a new iPad or have to get a replacement…how do you view your subscription? You can't. If what he says is true how do you transfer your subscription to the new device…they don't know. They just submit a complaint. I really felt Esquire was the best digital magazine on the iTunes Store. It definitely is the best designed one. But it is ineptitude like this that will prevent me from ever purchasing any Hearst digital subscription in the future.

I would give this a full star rating but while purchasing and downloading I had way to many issues with crashing so I decided to delete and reinstall where I ended repurchasing a years subscription....... And now am waiting to be refunded by Apple who seams to be very slow on giving me feed back as to weather or not I will be receiving said refund...... That aside this has to be one of the BEST magazines in the App Store today, it provides you with the same articles you'd expect to find but also sneaks in some sophistication by adding videos and music to almost every article, giving it the true essence of what a great digital magazine should be. Now I just have to wait for my refund so I can go ahead and spend it again on something else's in this App Store..... Why not just have an immediate refund via store credit available.... COME ON APPLE!!! I know your busy with stock market sales rising but I'm your loyal customer and fan boy here don't I deserve some help?

This is an awesome magazine, but Hearst (the people who own the app) are about the worst people to deal with ever. The app NEVER works and you have to contact them, in which they give you NO SOLUTION or HELP. They need to be banned due to their lack of caring about their apps. On top of the fact the developer is impossible to contact, iTunes, when I contacted them regarding the developers lack of cooperation on purchased magazines being non-viewable, responded with "Please contact the developer before contacting iTunes." Upon responding to the not to smart iTunes employee a senior advisor had nothing to help me, so bottom line; do NOT purchase any magazine from this developer and proceed with your own risk when purchasing any app or content not directly put out by apple as they do not care so long as your money is with them. The only way to get it back is by wasting 3 hours combined throughout multiple days via emailing the developer back and forth and then emailing the "intelligent" people at the iTunes Store....

Spent $20 on subscription in July 2011. One issue has worked since then. This is easily the worst app of any kind that I have ever used. The fact that it won an award for mobile version of the year is proof enough to me that whoever gave the award must be owned by the Hearst publishing group. Update - Another update, another failure. I have been a one year subscriber since July and have never been able to download a single issue. And to make matters worse, every time Esquire "fixes" the problem you have to erase, redownload, and sign in to restore issues. This would be fine except that when you sign in it automatically forces you to download every single past issue all at one time. That is GIGABYTES of data. So I have to delete other apps to make room just so I can try to get this one to work - which it NEVER DOES - then I have to reinstall the other apps. This app single handedly makes the case for needing refunds. I have now thrown away half of a year subscription to this worthless steaming pile of junk. Update - Even after updates it doesn't work. I got a 1 year subscription a few months ago and haven't been able to download a single issue. Total piece of junk. This magazine constantly crashes. Every time you want to use it the app loses your subscription data - even if it says you have a subscription it won't let you download new issues. So each time you have to restore purchases. Of course that just attempts to redownload every issue you've ever had. It takes forever and even then barely works. Getting a subscription is basically throwing money away.

I had a subscription and this app years ago and it worked well. Now it’s “powered by Maz” or whatever and it’s a complete total disaster. I have 2 iPads and it behaves the same on both. Constantly crashes, like constantly. You can’t get more than a few pages through without a crash (whether in text or PDF mode). If you switch over to another app and come back, it crashes of course. The navigation is brutally ugly and stupid. He app from years ago had actual navigation features and more interactivity and you could move through pages way better. Not that the lack of features and polish matters compared to the fact that it CONSTANTLY CRASHES. What a crazy stare of affairs when 5 years of software/technology improvements happens and you get a far far worse experience just trying to read a magazine on a tablet. Will be asking for a subscription refund for sure.

Because everyone wants to read a magazine with a big red navigation bar at the top of the page! Lol, so bad. What sort of clowns thought this was a good idea.

I've had this app since August and have only been able to download one issue. It crashes, it won't download, it hangs, it's shockingly bad and ill conceived. It's performance is only eclipsed by the utter lack of updates and patches to fix the broken app.

I've never written a review, But I feel is necessary to warn others that this app keeps crashing since I have upgraded to the new software update for esquire. Fix it or give us subscribers are money back!

Don't spend your money on this unless they fix the app. I have tried repeatedly to download the most recent issue with no success. I read their FAQ and they seem to know about the issue but the fix doesn't work. It just keeps saying "waiting".

A total ripoff for print subscribers. Your competitors support their core customer base, and you instead choose to alienate them.

Paid for a subscription and app crashes every time you try to load the magazine. Fix it or give us our money back.

Was fine before. Now crashes on startup since >1 week. Useless paid yearly subscription. Technically this is robbery.

I purchased my first issue and the app keeps crashing when I try to open the issue. My iPad 2 is fully up to date. Either we need an app update or I will need my $5 back very soon.

I downloaded the app and bought a 12 month subscription... Most of the time the app says does not recognize me as being a subscriber AND I have NOT been able to download a magazine!!! I even try resetting my iPad as instructed. I have been using the Popsci app that works FLAWLESSLY.

If the new version can't be fixed in a week maybe you should go back to the old one

The update seems to delete your subscription history as well. Chose the restore issues option and sign in. restoring the previous issues also restores subscription details and all is then good.

Although I very much enjoy the magazine... I have to give this app a total thumbs down. Nothing would load on 2x attempts of trying to view September and October's issues! I want my money back on the months that I paid for!!

Its stupid that as a print subscriber you cant read the magazine online. Delete

App Won't Recognize iTunes Subscription!

Some good free issues, not sure if I would pay full price for the issues though. I had a number of issued download and when I downloaded the current issue they all disappeared and I have to buy them again

The only way to avoid the auto-renew subscription is to phone the magazine. The instructions on their website and internal iPad app are incorrect. You will be charged even though you performed the iPad unsubscribe instructions. This is very misleading and the publisher has refused to provide a refund.

This app froze my app store

Je n'ai pas aimer

Great magazine, terrible app. Ongoing download problems so I am canceling my subscription.

First, let me say that the interactive content in this magazine is quite good. My only real complaint with this app is that much (if not all) of the text was a very low resolution--blurry actually. Being a user of the 3rd gen iPad I find it ridiculous that text should look blurry. I am not just saying more blurry than I am used to with this retina display...I mean blurry to the point where it is not very good to read for much length. Fix this and i'll give 5 stars.

Crash crash crash. Really nothing else I can say about.

The latest version of the app worked well at first. Now the January issue won't download at all. Of all my magazine subscriptions, Esquire is unfortunately the worst. The publisher (Hearst) really needs to look at the backend that they are using and figure out whether it is worth continuing with a system that seems to break down on a regular basis. I'm going to give them a couple of weeks to see if they can fix this. Otherwise I will be cancelling my subscription.

Why can't they get it together and make an app that works? Just about ready to bid Esquire adieu, sadly.

Since last update I have not been able to access my annual subscription. Needs to be fixed, and subscribers should receive some compensation...

Worst app ever!!! They can't get the fix right. Money back please or visa will get it back for me.

Broken, please fix or refund

It's broken, fix it.

Have been waiting for a fix after updating the software which has resulted in not being able to open the app at all without it crashing. Agree with the other comments fix ASAP or refund the subscribers money.

This is unacceptable. Since updating my app in Newsstand, all my previously downloaded issues are nowhere to be found and when connected to wifi, the app doesn't even load because it crashes right away! What is going on? Fix ASAP or refund me my subscription. It's not that the app is bad, you can't even use it so forget liking it or not.

I can't open any Esquire magazine after this crappy update. I have a paid subscription....please fix ASAP!!! Don't you guys test this before rolling out updates?!

I updated the app and now I can't read any of my Esquires. Help!!!!

Hey Esquire mag. Your app is still a big piece of crap what a waste of money even after the update.

I downloaded the app, paid for a 1 yr subscription but have not read a single issue. App crashes as soon before I can read a single word. Please fix or copy GQ's or Men's Health app, at least they work. I would give this app 0 stars if I could

Have had no problems with "bugginess" with this update, though have had to sign out/back in to reload if make any changes/upgrades ; takes time. My biggest issue is resolution (really noticeable since I got the new iPad, but bad even before); The Economist has this sorted out; try that app and see the difference. Hearst & CondeNaste still have to upgrade their product to have the text (photos and videos are great) clearer. Its soooo blurry.

The content and added multimedia are wonderful ... when it works. I've gone through more than a couple app upgrade versions ... Still download issues, covers that don't show up in library, crashes and lags in startup, deletes and redownloads to get things working. Esquire editors, writers and artists who clearly have a passion for excellent journalism are being woefully let down by their tech developers. Save the app aggro, buy a print sub if you care.

I was trying to choose which magazine to subscribe to: Esquire or GQ. This app made the decision very easy, though I would have liked the opportunity to base my decision on the content of the magazines. I downloaded an issue (thankfully, it was a free preview issue), and found that I couldn't turn the page more than two or three times before it crashed. I gave the app more chances than it deserved, continually restarting the app and even my iPad, and closing all other running apps to make sure it wasn't a RAM issue, hoping for different results, but I was consistently disappointed. Given the number of negative reviews, it certainly doesn't look good for the publisher that the app hasn't been updated since the beginning of December. Still, I'd be happy to give it a chance once they get their act together. Telling me to delete and reinstall is not the way to deal with a buggy app.

Save your money. This is a terrible app that never works. It's too bad, because it's a good magazine, but the app is horrible.

The update does nothing. The magazines don't download. Esquire should try testing their apps before offering them to the public. DO NOT BUY!

Echoing comments seen here: it doesn't download, and previously downloaded copies keep crashing. Good magazine, poorly developed application that fails to live up to the quality of the publication.

Don't buy this app!! It doesn't import previously purchased issues from the old app, which did not move over into newsstand. So I broke down and purchased a one year subscription for $20. Then that hung up and wouldn't download issues into Newsstand. So, as the FAQ advises, I deleted the app and reinstalled it. Now it doesn't recognise that I even have a subscription, and wants me to purchase another subscription or purchase individual issues! This is the buggiest, worst app ever! Andcthey don't amswer mail sent to customer service or offer any fix.

The app crashes whenever I try to open an issue. Deleted, reinstalled, restored purchases, and more of the same. Frustrating as this was the app that convinced me that magazines were viable on the iPad. Looking forward to an update that resolves this issues.

It is same with me. Purchased subscription and it doesn't recognize me. Emailed support several times with no response. Seems pretty shady. It has happened with number of subscribers. Will Hearst ever respond?

Hey Hearst! Time and Conde Nast give print subscribers free iPad versions. When are you going to wake up and do likewise? Nobody is going to pay twice if they already subscribe to the print editions. Oh yeah, and why is it so expensive for digital subs compared to print versions anyway

Unlike the GQ app, Esquire does not provide free access to current print subscribers.

I paid for a yearly subscription a week ago and am still waiting on some customer support because the iPad app does not recognize me as a subscriber and so I can't download the latest issue. No problems with any of the other magazine apps I've paid for so I'd suggest looking elsewhere for now...

I would love to review the app -- unfortunately, I have been unable to download the May issue, despite paying for it. On a fast wifi, the issue downloads about a third of the way then gives up. And I've been trying for two weeks. Not very impressive.