Road & Track Magazine US Customer Service

This has been my favorite automotive magazine for almost 40 years. Every month I looked forward to Side Glances by Peter Egan and couldn’t believe my luck when I found the collected works available. Without a doubt, R&T set the bar for car magazines and they set it high. For me, it has yet to be bested.

I really don’t like being forced to write a review in order to see the content I’ve paid for.

Works fine on my iPhone I can’t even sign onto the app on my iPad. What’s the deal? I can’t read any of the articles that show up in my emails or articles that link on the website. I receive your print magazine and can access issues on my iPhone. What exactly is the problem with your sites?

I've got digital edition subscriptions to Automobile Magazine and Grassroots Motorsports. Both of those digital editions work brilliantly, but I had heard R&T was a little behind in the game. Nicely pleased to see that they've stepped up and made improvements so they are on par now with GRM's digital editions, and only a little behind Automobile's. Keep up the good work!

Thanks for including r&t mag for the iPad. Please continue to keep your reviews undiluted and to the point without all the extra run on sentences and excessive babble that other mags use! Seriously that shiet gives me a headache! My suggestion is more interactive material similar to c&d and HD pics that can be saved. 5 stars for finally dropping the iPad version.

I am blown away at how beautiful and useful this new redesign is. It clearly makes the case for electronic magazines vs conventional print. I love how this is not just a print version displayed electronically - it leverages the capabilities electronic print fully. I fact, this app reminds me of e Daily, which I loved and is sorely missed. Great job!

I subscribe to Road and Tack and also Car and Driver. I also subscribe to both for hard copy. Thanks for a price break on both formats. Prefer digital copy so I can have collection on my iPad all year.

This is based on the Oct2013 issue. I have noticed that each month since I gave this iPad version of R&T a *not*recommended summary review, the Hearst staff has been on a noticeable upward climb on improving this Mag/App. I am beginning to see potential for excellence here. The graphics are better. It is starting to include more interactives. But... *It needs more videos/sound... *It needs more animations, and the animations integrated into the app interface... *It needs a sound integrated interface (and for all the Hearst mags BTW)... *It needs a more competitive pricing strategy (I won't repeat my previous comments , but you get the idea.

I have a yearly subscription but it says I have to purchase the may issue. Please fix this. Ps the new logo is a nice improvement.

Road and Track reader since the 70s. This design captures the feel of the R&T community of enthusiasts without sacrificing any of the expectation for car eye candy!

All in all, digital magazines are what the iPad was meant for. The large high resolution screen and enhanced digital content makes the publication pop! Great auto magazine that makes effective use of the iPad's capabilities. Buy it!

I can't understand all the bad reviews! I have nothing but praise for this app. I use it on my iPad mini and have no problems. It's faultless.

Road&Track has changed considerably since I last read it regularly in the 90's. The Road&Track iPad digital version has an excellent interface. Nathan Richmond Hill, ON

Good writing, excellent photography and great coverage. One of my favourite mags.

Reading my R&T with my iPad since the beginning!

The first magazine I read was in the early '80's(age 4). On the cover were the 917, 924, 944, 911 (maybe a 928) all in red driving towards the photographer. Been a subscriber since and just recently a proud new Porsche owner. This medium is just as good as paper. Enjoy.

I don't rate apps...ever...until now. This new Road & Track app is great. Love the new interface, allowing/encouraging to tap on the pics to get more detail, the way the articles flow within the page as opposed to simply turning the pages sequentially. Great job folks!

This is my first iPad mag subscription and I love it! I travel extensively and use racetracks and driving schools as my lecture sites...so I do love cars. While I love to see my hard copy mag on the coffee table...I am rarely there with it! This pad subscription allows me to take my mag, without packing anything extra...read all about it! Brilliant!!!!!!

I love cars

I was not expecting such a pleasing experience. Worth the price. Don't be afraid to try it.

These people need to pull their heads out of their rear ends and learn how to provide support. Downloaded the app and paid for a subscription but cannot access any issues. Have tried their troubleshooting steps without success. Have sent 5 emails to them over the course of the last few weeks with NO response. I suggest you treat this company as no more than common, worthless thieves who will steal your $20 (which is a bit exorbitant for a digital magazine anyway) and walk away, providing you nothing in return. Scumbags.

I signed up for one month free, then chose the annual subscription after that. But, right after signing up, the app wouldn’t let me log in. I tried at least 20 times, restarted my phone, the works. When I reached out for help I was told that you CAN NOT help and I have to cancel my subscription with iTunes. No free trial for me. Tough luck. Gee, thanks. So glad I wasted all that time.

If you try to set large font size, it keeps pinging back to normal font size quite frustrating. For me it makes it basically unusable. The app should honor the large font size once you set it always.

Content on this app looks good, but it’s hard to swipe through pages without opening adds. When I’m reading, I often do something by mistake that zooms the screen way in. Like one letter per page way in.

I am a long time subscriber, paid up but cannot get onto the site and customer service does not answer emails - I havent read an issue for 6 months

The app is horrendous. It often crashes and the screen appear blank when swiping to a new page. Every time I open the app, I have to “restore subscription”. Please fix!!

As a digital subscriber, this is an awful app and no support whatsoever is available!

Only displays in landscape.

Subscription expired October 2022. Unable to view/restore purchases up to this point Ripoff

Tried to review subscription but does not, app not working, can’t get ahold of anyone.

I subscribed and immediately read the Rubicon “392” article. Given the tiresome pandemic recitation and the writer’s preference for an offensive expletive over multiple alternatives, I bid you adieu.

Used to be a good rag. Since Autoweek demise have had a very shoddy experience getting back my credits. So far one mag.

Can’t access content past title.

Pros: easy navigation, great photos (with enough resolution for zooming), the handiness of digital portability, no trees died and (presumably) no chemicals were used during production Cons: more expensive than deals that may be found on the print version, the proof reading can be spotty (e.g. the occasional piece that ends mid-sentence with the rest of the story no where to be found - September '14 was a real gem in this department ) , most months you may have to logout/login to your subscription to avoid demands that you pay separately for each issue Bottom line: the convenience and portability are enough to keep me coming back but the app could use some work as well as a price cut, especially considering the ads are all still there

So I pay TWICE AND MORE THAN DOUBLE for a scanned copy of the print magazine!?! I pay for the print mag at $10 a year and now the iPad version at $20 a year. I will not be renewing either as I have been ripped off! This iPad "app" is a fuzzy poorly formatted scan of the print magazine. The font is too small and requires zooming, the photos are low res and unzoomable, heck even the text can't be zoomed in very much. The navigation is cumbersome and un-iPad-like. Take notes from Car and Driver and Automobile, create an App that works has videos, additional content and is not just a scan. Also, specifically with Automobile let print subscribers have the iPad app for free! Especially since zero work goes into your piece of junk 1 star app!

Unlike other reviewers, I don't care that they're charging for this. I let my print subscription lapse (after 25+ years!) and am somewhat satisfied with the app. It needs a bit of work however, stability and startup speed being the most egregious offenders. Too many crashes, and waiting for the app to communicate home before I'm able to do anything, are issues that need immediate attention. Other magazine apps have this figured out already. Still a huge fan of the content though, and appreciate the multimedia component that isn't possible on paper.

Finally got one issue to load and it's the high quality which we should expect from R&T. They've got a lot of work to match the interactive links that are common in AutoWeek (did I say that?) and elsewhere. After nearly a lifetime of print issues (still have 'me since the '60s). We should expect more from this legendary leader in sports car publications. I'll keep trying to read their issues electronically and hope they keep trying to improve the quality of programming to match the traditional quality of their magazine.

I've been anxiously anticipating this coming to the iPad in TRUE form for a long time. Used to subscribe digitally through another company, but got tired of the "scanned" version after subscribing to other iPad mags with more interactivity. Finally here, but it's no different than the old version I stopped subscribing to awhile back. Am hoping this is just their "jumping off" point. I'll be keeping an eye on this for future updates most definitely! Road & Track is such a great auto mag!

I agree this is an excellent app, and improves the magazine experience, when it works. I have been a subscriber to the printed magazine for many years, and let them convert me to the digital app version in July 2014 when they stopped the print magazine. Worked fine, until this month. I simply can't get the Dec/Jan version of the magazine to download to my iPad without a separate purchase, even though I am still a subscriber. I've been back and forth with their technical people, to no avail. Right now the app is worth zero stars, and is useless to me.

If I could rate it zero I would. I subscribed for a 6 month subscription through Hearst Magazines because they gave a better deal than going through iTunes. It still involved getting the app however. Well, the app will not stay loaded, it crashes after 3-4 seconds. the support link opens a dead sitepage, but I was able to find another page through the publisher. No response yet from them, and the subscription is supposed to auto-renew. Hopefully they may fix this, but in the meantime, do not download it!

I had no problem with the current app until just recently when it suddenly stopped showing me new issues. My account status shows current through 2017 and yet it's trying to sell me the current issue like I'm not a subscriber. Hearst customer support has been responsive but unable to fix the problem. Very disappointing from a long time subscriber.

This is the worst magazine app I've ever seen. The UI design is a train wreck. You cannot enlarge any image to full screen. It doesn't even attempt to switch to landscape mode, yet half of the articles require an awkward scrolling motion. Some articles scroll down, others vertically. Whoever designed this has absolutely no idea what they're doing. It also frequently crashes, even on a 3rd gen iPad. It won't even load on an original iPad. Great content. Horrible user experience.

I have subscribed to this app since 2012, and every once and a while it decides for itself what I'm able to dowload. It denied me access to older issues and lately it has been denying me access to the latest issues, so as of right now I cant read the last six issues. But yet they have had access to my bank account all this time. I know the subscription is not expensive, but I would like to read what I have paid for.

Love the magazine, but this app is horrible. Often half downloads the issue so when you're on a plane away from wifi you're surprised with nothing to read. Also it wants me to pay to download the new issue! I've deleted & reinstalled, signed out and into itunes, restored the app & it show my active subscription and still asked I pay $4.99 to get the new issue. Great magazine, however the app is an exercise in frustration!

Have a print subscription? Well, don't plan on necessarily viewing your purchase on your iPad. This is my FOURTH magazine subscription for which there is an app....but NO GO on accessing ANY of them on my iPad. I won six subscriptions in a contest & checked TO MAKE SURE they each had an app. Didn't realize that I'd actually get to READ ONLY TWO of them on my iPad. SO BUYER BEWARE: even if iTunes has an app for a magazine subscription you've purchased, there is NO guarantee you will EVER read it on your hand-held device(s).

I thought The New Yorker app was annoying because it doesn't provide search, dictionary lookup, and copying text. Road & Track is much worse. Here is an example. The print edition of R&T has QR for bringing up videos. You would think that it is a no-brainer to just click on the video in the digital edition. No dice. Why do magazines put the 3rd string team on their digital apps?

I have a paper subscription but cannot access my subscription on the iPad. The only car magazine that actually has a paper subscription recovery feature is automobile magazine and it works perfectly. This needs to be fixed. I refuse to pay $5 for an issue that I get in the mail a week or so later. 5 stars if this is fixed

I used to have the digital version with my print subscription, but when they updated the app, that was taken away. It's app has always been slow to download eve though our wifi is extremely fast and slower to respond to gestures on the iPad than MotorTrend and Automobile Magazine digital version. As a subscriber for over 10 year, I'm really disappointed in the change of service.

I purchased an issue to read a specific article, but the end of the article was not included in the issue. A contest without the winner in the article is useless. Poor quality, no one is checking the finished product. I contacted the publisher several times but they were not helpful and stopped communicating once they had to issue a refund. What a ripoff.

It is the worst to have bought something. (Subscription, automatically renewed), be charged for it, not get it and be thrown i to chaos to resolve it. It doesn't matter how good your content is (among the best and my favorite) if you can't get the business part right. Very disappointed and frustrated.

The last version of this app was perfect because it was optimized to run on the iPad. Now it's just exact reprints of the magazine that's hard to read and not enjoyable. Still love the magazine itself that's why I'm going back to the print edition only.

Electronic versions of magazines should be cheaper than their print counterparts due to expensive printing and needed infrastructure for print distribution. Ads in print version keeps cost down, so put the ads in the electronic version as well. I'm a log-term subscriber to R&T, but other mags have much better deals for essentially the same content, plus they include access to electronic versions to boot.

Why do I have to pay again for a subscription online when I already am a subscriber of the hard copy!? I will not be renewing my subscription to R&T. Don't nickel and dime us to death especially if we already subscribe! The online version should come as a added bonus for already having a magazine subscription. Goodbye road and track, forever!!

Just upgraded to version 3.1.1. of this app (trying / hoping to not got through the annoying situation in the previous version where it kept asking me to purchase issues that I was already entitled to via digital subscription. Well, not I cannot even launch the app! The app info says it supports my iOS version , but I don't think so!

I'm very unhappy with this latest update. I've been a print subscriber for years and the thought of having the digital edition was intriguing. I liked the first digital issue but it's taken me awhile to return. Now that I have the latest version it doesn't recognize my old account or email yet I still get emails from the the magazine. That's lame.

I guess the developers just don't want to do anything about the low resolution of the scans. After retina iPad has come out for months, the text is still hard to read on max zoom. Lack of many features other mag have, now we can't even ask for a higher resolution scans? Horrible.

It's a waste of storage don't get it if you want to see the whole thing you have to subscribe. 2.If you don't like paying don't waste time getting it. 3.Why do you need to pay to see the whole time and it doesn't really have a big enough preview for people to really want to buy it.

I am going to report a problem which is that the app barely works and it's a joke - it is not an iPad app - it's literally just a shrunken down version of the print version and is not readable without zooming. It's a joke and Road & Track should. OT even offer an app until they have a real one. I'd be embarrassed of it if I were them.

When Hearst took over the magazine then ruined it. You use to get all kinds of extras. More details on the vehicles being reviewed more pictures. Now it is just a copy of the print magazine. No longer worth the cost.

Both MotorTrend and Automobile Magazine offer digital free to print subscribers. Car&Driver and Road&Track make you switch permanently from print to digital only or buy the digital separately.

The latest version is incredibly slow to load on both my iPad 2 and my iPad mini. Once the latest issue is downloaded it's almost impossible to read as each page takes forever to load. I miss the older versions where each page was displayed just as it is in the print version.

Not sure why but updated app per your suggestion and now can't open at all. Keeps closing out of launch screen. Not happy that I've paid for this.

Overly difficult to find new issues

They're right - R&T for iPad is gloriously colorful and detailed. But why do you make your print subscribers pay for the so-called "upgrade"? C'mon, Hearst, nobody likes paying twice for the same content. I get an automatic access to my Maclean's Magazine iPad edition when I subscribe to the print issue. Do us a favor and change your policy - feels like a cash grab.

This app is very frustrating due to inconsistent user interface controls. On my iPad 2 I need to zoom each page, double tap does that but not where you want it to and leaves the menu open at the bottom requiring another single tap. Ok, now if the drag feature always worked this would be livable, but sometimes it just refuses to move the page around, forcing multiple zoom in/out operations. Sometimes when zoomed you can swipe to the next page, sometimes you need to zoom out first. In the last issue a large number of pages did not sharpen after zooming in, making them nearly impossible to read. I just don't understand how these things haven't been addressed. When it works as it should its not bad, but so inconsistent you don't know what the next page will do. Also really needs to allow you to stay zoomed when flipping pages.

Since i bought a subscription, everytime i open the magazine it always turn off after 2 seconds... Please, can't you put up a new update to fix this issue? I'd like to read and look at your magazine...

I don't even have a R&T subscription on my iPad, much as I love the redesign, mostly because every time I try to open it in newsstand, it closes again after a few seconds. I have the same issue with another car mag from the same publishers - obviously there's a flaw in their app coding. A good thing I've never bought the digital subscription. They recently issued an update that was supposed to contain bug fixes; bad news, guys - it doesn't work.

Like to cancel the magazine don't like your service .Thanks H.Mueller.

I have three iPad magazine subscriptions and R&T is by far the most poorly executed. I'll start with the library interface. This is the one subscription that seems to lock up the most when opening. It simply will not load sometimes. Next, where is the pizzaz? There are no features like in app videos or even article scrolling within a single page. I may as well have the paper magazine. Very poor utilization of the technology available.

Please add support for the new iPad retina display; text looks very pixelated. Occasionally the app does not let you turn the page and you need to enter page view mode to get 'unstuck'.

As a 30 year subscriber to Road & Track, I find it ridiculous that I have to pay for an iPad subscription in addition to my paper subscription. Come on R & T, the Atlantic Magazine includes a free iPad subscription with their paper subscription, why don't you?

Like others have said, DO NOT DOWNLOAD THIS APP, or if you do, don't subscribe through it. Download Zinio and get the magazine through there. The Zinio version actually has playable videos and extra photos...it links to web links and is clearer to read. It amazes me that R&T would come up with an app that's inferior to the magazine they it up on Zinio...they obviously will correct as they move forward, but wait for version 3.0 or later for a better experience. Wasted my money subscribing through this app...wish I had read the reviews and bought through Zinio first...

Disappointing. Far behind other tablet magazines. Hard to read - basically a PDF version of the magazine. Useless iPhone scans to further review programs - why would I be viewing on my iPad and then getting more detail with a phone. Very few direct web links. The content is good - always has been but little has been done for iPad use. On top of that, it's more expensive than mags many time better.

Don't buy, get this magazine from Zinio. For the exact same price you get WAY MORE content, with special features, extra pictures, videos. This app has no special content. It is a real disappointment, and for the same money at Zinio you get so much more. What a shame!

The app will only allow you to Buy ISSUES nothing is free here. Id rather just get the real magazine

Unattractive interface. No preview. Forces portrait mode when buying. ONE issue? There's 2 options: buy the one issue we have available or subscribe. It the scene from Goodfellas... "#!@$ you, pay me." C'mon guys.