FollowMyHealth® Customer Service

FollowMyHealth® Positive Reviews

Love this App/Great way to stay ConnectedI changed over all of my Doctors from another well known Medical System to join the Northwell System after having met some really great doctors that I was going to be seeing on a regular basis due to major medical conditions that landed me in the hospital several years ago. At that time little did I know how handy this App would make it for me personally to send and receive messages with regards to but not limited to my health with these physicians and their offices. I Can check on my upcoming visits and even on the ones I have had in the past. I also can write in an area that is a journal which I love and it allows my husband with my permission to be able to log in on his account and be able to read whatever part of my records that I want him to see. They value my privacy so they asked me questions first as to what is to be viewed and then I sent him a link that I told him the numbers and he had to know the numbers in order to be able to ok the first run through and from there on the information is automatically added to his main screen. For the past 3.5 yrs that I have been seeing all of my physicians though this system I can not say how valuable this portal has been to me. When COVID-19 hit I think it took on more of a vital part of my using it because I can reach my physicians office much easier and quicker this way. You also always have the written word and a time and date to refer back to if something is forgotten. I really think that if you do not have access to or choose not to use it you are at quite a disadvantage..Loves2Shop715Version: 21.2.1

Uro PERFECTNot only myself but my elderly father have been seeing UroPartners. Your practice is a godsend to me as not only a patient but also a caregiver. Your staff goes above & beyond at all times. Laurie & Amy are a great asset to your practice. They are always pleasant, welcoming, & always accommodating with a smile & eagerness to please. Amy & Laurie both create a relaxing atmosphere for your patients. Nursing care is exceptional. Amanda is excellent. She’s driven, competent, thorough, & caring. Amanda is always thinking outside the box especially with my father. For example, I needed a paper script for Methanamine. I sent a message through Follow MyChart. I had an appointment in Geneva on the 2nd floor. Amy (Being in Wheaton) & Laurie (Laurie being in Geneva) collaborated together to obtain the script. After my appointment, I stopped in the Geneva office. Laurie had called Amanda who had Dr P sign the Rx & printed it in Geneva. I walked in & Laurie handed me the script . I’ve been in healthcare over 30 years & that was definitely teamwork. They demonstrated a solid commitment to UroPartners. Dr Papageannopoulos & Dr Trockman are also excellent. They are compassionate, accommodating, & very good listeners. They actively involve the patient & family members in decisions. I truly feel the UroPartners is a well run, dedicated, & committed practice in this world today. Thanks for all you’ve done for me and especially in accommodating my father in his final years of life..Kate RunningVersion: 22.4

Good old fashioned docs with modern technologyWhen I say good old fashion dog, I mean his docs, that’s been more than five minutes with you These are doctors that come in and sit down and look you in the eye and they get this, have a conversation with you a real conversation and they don’t get up and walk backwards towards the door while you’re in the middle of your conversation like the docs and some of the larger groups and I have seen this and I have experience that happening, and it is hurtful and it is shameful that you will not have it here, but you will not be treated like that here !!! It feels like a like you’re going to see it. Good friend it’s nice small cozy friendly atmosphere. I love getting to see the nurses in the doctors and you know everybody’s like in the same room’s interacting. And you see everybody it’s not hard to get a hold of anyone. You can always get an appointment most the time you can get the same day appointment. I just can’t say enough nice things about Mackey family practice. I’ve been going to her for 20 years and I am still going there if they’ll put up with me.Waxhaw missyVersion: 22.4

HCH Person health record access onlineAs a brand new user of the access portal, thus far, I have had very little issues with the program. The lay out is simple for the most part, and easy to navigate. You can update, correct, and change any missed information if you choose. View all your standard information from dr’s visit, get lab or diagnostic test results once released by the dr. I give 4 stars because there is always room for improvement, and I just started using it. So I have yet to have an issue with the app myself. Would recommend everyone being seen at HCH, to download and use. Many times we have to be our own advocate to our health. And as a person that has worked in healthcare all my life. It’s important to have this information at your fingertips so u can plan for your follow up questions, if you feel the dr maybe missing something, or you forgot to talk about certain issues while seeing the dr. A person needs to be able to have that info so when u see the dr again you have a list of things that you want to express concern about. Dr’s are not gods, and what they say is not imprinted in gold…. But they are medical angels that keep us as healthy as we can be. Your input important. Knowledge is important. First stop should be your portal after seeing your dr. And truly be an advocate for your own health and medical issues!!! PluS you know your body better than anyone else, so educate yourself on your body since we now can access our medical records… remember the days u never saw the inside of that 3 inch folder, or wondered what the dr wrote about your visit!! LoL So I have to say 4 star’s at this time!! S.A. Smith.SSMITH72Version: 21.2.2

Horrible appAt first glance this app appears to have everything you need, but sadly it’s lacking. 1. As long as you just want to read/check your health problems it seems to do the job, but reading your reports leaves something to be desired because you get one bit of information and have to piece the different screens together to get the whole picture. 2. If you want to send a message to your provider, you can forget that. My phone doesn’t have any compose button on the screen. 3. Until I return to my doctor, there is no way to contest the errors in my health history. No one in my family has ever had epilepsy, yet there it is in black and white. And that’s just one of two conditions that needs to be corrected. 4. It is very difficult to find a way to get help. That connection is on the screen before you sign in. 5. We went to the hospital to get help. The app indicates someone there can help you. Not at our hospital, everyone is clueless and no one would even admit they were supposed to know something but didn’t. On the plus side, I can sign in, unlike some others. Come on guys, fix the problems. You are supposed to be programmers! Doesn’t anyone do testing before you release a new version? Or do you need someone with more experience to fix the problems..SharonKNVersion: 23.1.1

ReviewEverything is quicker when your waiting for results. I have meds that go 2 places. Instantly a reply that a certain Med was sent to CVS and Optum. No confusion. I’m 70 y/o and also want to mention the convenience with what’s going on. Meds delivered. I haven’t been driving but it’s great to know I can get a ride to and from the office visits. Any questions—no problem an Evisit and you don’t have to wait. Dental insurance. More to Love u for. With times how they are I feel the best care that can be given is in place. I am grateful for Dr Kapov treating me with respect and I know I’m getting the best!!! He listens and is there for you. He even is the one to introduce me to getting Optum. Convenient and 9 free medications. Who could ask for more? He sympathized when I lost my brother to COVID. I actually look forward to a visit no matter the circumstances because I know I’ll be getting the best care!!! Thank you for letting me voice the appreciation I have for all your doing to keep me feel safe and knowing your always there. Well u deserve more than 5 stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️.Bleu-MoonVersion: 21.1

Prescription that has refillsYes I’m have a big deal with CMC Pharmacy it would be a lot nicer the med you don’t need refill on automatically go to In house pharmacy instead of letting the nurse call them back in I’ve had trouble with this for the past 4 months while using the Dr Telecommunication programs though med when I ask for the pharmacy to fill should go to the pharmacy not back to my nurse if that the case just take refill meds completely off the app because it a big hassle and I’ve tried to speak with CMC pharmacy they are in need of hiring someone that know what there job dusty are and not hang up the phone before you ask for all your prescription to be refilled there not gonna be in business too much longer if that keep happening because I know if there doing it to me how many others are done the same way that reason this app received a 3 rating because the pharmacy and CMC is all connected the phone line is so rude I even called in my medicine that more ok the caller I spoke with stated they on have 2 more to fill and I’m covered ok that was at 9;00 am well 4:00pm the following day I was able to finely get my med on there rude behavior Hangup the phone before I’m done asking questions thank.Big Free WillVersion: 21.3

RebeccaThis APP is a must have to keep up on your health. Patients should have access to their test results....it is our body, we need to know what is going on with our health. I am now able to put together suitable questions from reading test results to go over with my physician to become more involved with my treatment plan. I can now match up procedures and dates with invoices I receive for copayments. Now I can see why I was being billed since the bills never give details just dates and invoice numbers. Helps out with my accounting procedures. Since I see several specialists I can now print out various testing performed and test results to go over with them so they are not duplicating orders for tests. Having my medical records available to me at my fingertips allows me to become more knowledgeable about my personal health issues through viewing first hand various procedure results so that I can be more hands on now on how I can personally maintain a healthy lifestyle, realizing my limitations with the various diseases I am living with on a daily basis..Me open up nowVersion: 19.4

Dr Katherine Robinson-FreemanExceptional Doctor, Wonderful Person Dr Katherine recently removed a cancerous spot from my back. I have been to other dermatologists in the area but she is by far the best! During the whole procedure Dr Katherine and her wonderful nurse made my wife and I feel so comfortable, so relaxed, and so much at home. The whole time they were working on me we all talked, laughed, and I thoroughly enjoyed myself, despite the fact that I was being cut on. Dr Katherine and her nurse were so professional, but never made me feel that I was being rushed out, despite the fact that it was the day before Thanksgiving and I knew staff probably wanted to get done so they could go home. They answered all my questions, and made sure that I was at ease. Dr Katherine removed the cancerous tissue, then sewed me up with ten stitches. I felt zero pain, zero discomfort, even after I got home. I pray to never have any more cancerous spots, but if I do, I will look forward to having Dr Katherine and her wonderful nurse taking care of me again! Believe me, they are the best!!!.BloodBusDriverVersion: 25.7.2

Absolutely essential.I have a lot of specialists, which means a lot to keep track of- appointments, medications, questions/concerns, and even your diagnoses. I don’t have to make calls or sit on hold to express concerns, questions, this app even keeps track of my appointments so I don’t have to go through my appointment cards to find and check info I need to schedule appointments. I can send a message to my doctor whenever the need arises, and she can respond quickly too. It’s really beneficial, I wish all of my doctors used this system. It would save me a lot of stress and make managing my healthcare much easier. When you have health problems, life is difficult enough. This app seeks to attempt to reduce some of the stress of this kind of life (and is successful in that goal, IMO), and things like this are as good as gold for people struggling the way I do. It gives us time to take a breath, relax, de-stress a bit. I 10/10 recommend. If your doctors have this system in place, use it. It’s really a life saver..Change the games name.Version: 21.1.1

It works very wellI am rating this from the patient side, not the physician/healthcare organization side. I have basically a collection of doctors from all different specialties, and nearly all of them use different patient portal softwares (except for the few that refuse to get one - and I do not blame them!) FollowMyHealth has a layout that is much more intuitive than some other patient portals. Messaging your doctor is a breeze. Refilling a Rx is a piece of cake. My doc even uploaded referral forms that I was able to easily access and print at home without having to go into the office. Also, as someone who has to take several Rx medications, I have struggled to keep each doctor up-to-date with my current medication plan. Sometimes the meds change, more often than not the nurses or office staff simply enter them incorrectly. On FollowMyHealth I can see the exact list of what was put into the EHR of that office. You can’t change the list yourself, but you can contact the office or wait until your next appointment..Juanito931Version: 19.4

Same Day Service!!I had my blood work done at Bay Care and the results started populating on Follow My Health that afternoon. It took 48 whole hours for all the results to hit but OMG I didn’t have to wait a week to see my doc to get them!! Stellar, just stellar. Better yet, it gives me the normal range snd if I’m high, mine is in red. A red flag for real!! Then I press a little “I” and it explains it all to me!! I love my doctor’s face when I say “well my creatinine is a little high but we aren’t worried about that right now, are we because it’s only a tenth of a point and that will come down when I…blah blah!” He LOVES that I’m paying attention and planning based on my numbers. And I love that I’m learning about the numbers and CAN fix them - mostly without meds if I just pay attention BECAUSE OF THIS APP!!! Thank you thank you thank you! I’m finally in control of MY health instead of relying on what the doctor thinks is important. I love snd trust him for big things, but I live in this skin every day and it ALL matters to me..Dmor51Version: 21.2.2

Mr Michael VassaurAt the beginning there were a few bugs so I would use it now and then until my last couple of office visits and was very surprised. The information was all in place but what really blew my mind was like the timing, it was instant or the next day. You can’t find timing like that anywhere, they must enter a patient’s information as soon as the results are received. I do know one thing it makes one feel better not having to wait to the next office visit to see their lab results. Then there’s the patient that would like track their past weight, blood pressure, glucose etc. it’s all there. I don’t know if I can paste it to MS Office (Excell) but I am sure I can do, I’ll try that soon. Anyway I did not want to write this much much but maybe you need to ensure that your patients are aware of this App for one reason it might save a few phone calls from patients because I am sure they still call asking for their Labs.... Anyway very impressed!!!.ODA3312Version: 21.3

Very Happy With AppI had a scare the end of last week because of some bloodwork that wasn’t accurate. I decided to download this app over the weekend because my doc had ordered another round of bloodwork to confirm whether the first round of bloodwork was correct. By downloading this app I thought I would maybe be able to view the second set of bloodwork results and not have to wait anxiously all weekend to know whether or not I had a real reason the be upset. Well, I wasn’t able to see them because I signed up for the app over the weekend I guess and they needed to confirm it, however, if I had looked, I would’ve been able to get the results Monday morning early before my Dr appt. They may have even been available Sunday. I didn’t check. So, that would’ve been a great relief to me had I already been signed up for the app because I would’ve been able to see that my bloodwork results were good and I wasn’t going to have my life changed forever! I really appreciate this app and being able to go back and view my information after the dr appointment. There’s no way to recall every single thing when you have quite a bit going on with your health so it’s nice to have something to fall back on. Also, this app is very easy to use! That’s important I think. Pretty much anyone could navigate it and that’s helpful to many. Especially to those who don’t do well with things like this. I was able to find all I needed quickly . At this point, there is nothing I dislike about this app. I’m happy I have it..BrookSS17Version: 3.5

The way it should beMy former doctor, who will remain nameless, kept having me come into the office to get hand written prescriptions during the pandemic. Granted they were ADD meds and on the schedule I assumed every prescription needed to be done this way. I’m 61 and have a history of respiratory illness and was very apprehensive about coming in. When I found out they could be electronically sent to my pharmacy I was engaged and embarrassed that I didn’t know better. After changing to this medical group, who incidentally, operates in the 21st century, my appointments and prescriptions can be done via email and not embarrassingly over the phone with a new person every time who did not understand the drug, the hand written prescription or my embarrassment at asking for them. I had a recent medical even that was life threatening and had I not moved to this group I would not be writing this email. They work as a group and their only concern is your health..32 years a customerVersion: 21.3.1

Easy to use and provides good contact with ProvidersThe Follow My Health application has benefited my health care immensely. I live 90 minutes from the city. My Physician has great skill in my case. I am 70. This is the first physical care I have needed in my life. I have Type II Diabetes. The controls needed are new to me and there are several medicines that have newly been prescribed. The coordination between Physician, Lab Tests is coordinated with my insurance. I will say that if you were to use Follow My Health that it took me about 2 or 3 weeks to get the hang of it. With the passcodes and verification it can be a long task using a telephone. I am living alone and have some computer finesse and could get things going. If you do not have all the records you need it could take a little assistance from a friend or staff worker. I do not see Doctor’s for much of anything as I had a lousy Diagnosis in Virginia to steal my money. They called me a mental case. Closer to the fact my parents were the worst but it was their money to waste. I moved to California in 2001. Have never had a problem other than nagging siblings. Follow My Health is a great program and I wish them success and all the modifications that wellbeing provides. My physician has 30 years of experience and obviously, his medical school in Iowa is gifted with his Medical Professional Degree. My sugars are from 450- down to 156 (using the blood test that I have at home) The ability to have text, push, email notifications is very extensive on the communication page. You.SecondTreatiseLockeVersion: 22.4

Frequent Notifications But No New InformationI’ve never been impressed with this app as I also use the MyChart app for all my other medical providers and I can compare. I quite frequently get push and text notifications that there is new information for me in the app. There rarely is anything new when I log in. I’d say for every 3 such notifications there will only be one new lab result or message. So these notifications are just annoying. In some instances if I force quit the app and re-launch there will be some new information. But that’s tedious to do every time there is a notification and usually that doesn’t result in anything new. If there were something new to be seen, tapping on the link in the text notification should take you right to the screen that has that information but it never does. That’s another aspect of how the MyChart app is superior. Get a notification, tap on the link, boom, you’re taken right to the relevant screen. I only access this app for my urologist so fortunately I don’t have to use it often..PappasbikeVersion: 24.1.2

Follow My HealthWas frustrating at first, but got used to some things and still wish some others were different. The only way I can find to print out a document at home is to take a screen shot and then print the photo. The “print” button did not do anything when I tried. I suspect it goes to some UH printer. Also, some displays only show 8 lines of the document at a time. One has to scroll to see the rest. Also, sometimes it is difficult to see what has changed when a document is edited, but often a blue dot appears beside the added info which works. These are my main pet peeves, otherwise I am very grateful to have the info to see even though it is often difficult to understand because I’m not up on my “med-speak”. It’s helpful to have someone in the medical field to translate the mnemonics in the family. Lately, I’ve noticed the app seems to be an improvement over the browser which comes up from a link in emails..B McLVersion: 22.4

Patient PortalI thoroughly enjoy having an accessible patient portal. But when I first established my account back in 2012 (or so) apparently I used one user ID w/password and then 2 years ago I was unable to access that account and signed in with a new user ID w/password. To add insult to injury, apparently when I was able to access the original account, I used thumb print recognition. Now to sign in I have to reject the thumb print sign in option to sign in manually. I called customer service and they are unable to merge my 2 accounts to give me a more complete medical history and they are also unable to disable the thumb print recognition. In addition to these issues, even though I only go to Northwell Health Urgent Care if needed, those visits do not show up in the patient portal so that part of my medical history is missing from my patient portal. And for some reason, results from my PCP who is also a Northwell physician do not show up in my patient portal....so more medical history information missing from my medical record..JustMebecausemynamewastakenVersion: 21.1.1

Communication in MY HEALTH means everything!Follow my health allows “ME” to see my test results first hand. Not only do I feel I am more informed about “MY” health. When I do get to talk to my doctor, sometimes days later, I can be much better prepared with questions I may have, as well as understanding the information the Dr. . Is giving me. I have to say , often I feel I am a number and rushed through some appointments , only being loaded down with information and leaving the office with overload of information and wishing I had had more time to process what was quickly given to me . This tool has been very helpful and allows me to look back on past tests results on things I may have forgotten. So thank you Blount Memorial, for a small town hospital you are advancing in your technology and communication to help your patients in ways that give them confidence in their own health care ..KCEMJVersion: 21.2.1

Feature requestThis app is fantastic overall, but I have a feature request. Firstly, I love that the app provides separate options for birth sex and gender identity. However, this still poses a problem for transgender people who have had our legal sex changed. It would be ideal if there were three categories: birth sex, gender identity, and legal sex. For example, a trans man like myself would input “F” for birth sex, “FTM” for gender identity, and “M” for legal sex. The reason this separate category is so important is that major headaches can occur with medical records and insurance companies when there is a discrepancy between the legal sex listed in a patient’s records and the legal sex associated with the patient’s SSN; I know from experience. I have found that most of the time when patient portals ask for birth sex, what they are really asking for is legal sex, so having a clear distinction in the form of a third category would be super helpful. Thank you!.⭐—_—💧Version: 23.3

User friendly with great options 💛I love the layout! Everything is easy to find. Easy to use! So many great ways to check your health documents, records, medication history, test results...etc... There’s places to write about your health notes down. Privately I believe. Keep track of everything!! Literally an amazing app!! You can see your chart notes too. Best of all I can message all my doctors and they get back to me immediately!! Tells me when my appts are plus reminders. Tells me when I have a new message too! Any time my doctors add anything to my chart it shows me that too! I can even refill my medication through this app. It’s the best way to do anything through your health care. No waiting on hold for someone, no needing fax numbers etc. all at your fingertips!! I love how many different functions there are in this app! Happy patient definitely..Les81Version: 21.2.1

Mostly really goodI like this app. I like having such complete immediate access to my medical records and to my doctor. I don’t like that I can’t paste into the journal or message, text that I cut or copied from a different application. And, I don’t like that I HAVE to go here to do certain things like I don’t remember exactly. I just know I got an email that sed I need login to access a message, and at that time I didn’t have access to a device on which I could download the app, so I could even login to the software. But that’s not the software’s fault. I stilllist it here still though because for ME as a consumer, it is related to the effectiveness this app exist to address. I like the journal function. Very helpful. I like the message my doctor and get a message back capability. I like that I can see lab results. It’s like I sed, OVERALL it’s a very good app. And, now signing up or logging in isn’t problematic anymore for me like it was in the beginning. So, good on y’all for creating a very functional app..WhatwerksVersion: 19.4

AtwaterBobI’ve been a patient at the Men’s Health Foundation for about five or six years now, after having the same HIV doctor for more than 35 years. Making a change like that wasn’t easy, but I’m very glad I did. From the moment I began coming here, I’ve felt comfortable, respected, and genuinely cared for. Dr. Pardo has been wonderful — knowledgeable, attentive, and always willing to take the time to listen and explain things clearly. It means a lot to feel at ease discussing personal health matters, and that level of comfort is exactly what I’ve found here. The entire staff at Men’s Health Foundation has created an environment that is welcoming and professional. After so many years with one physician, I didn’t know what to expect, but I now feel confident that I’m in excellent hands. I’m grateful to have found a place where I feel both medically supported and personally comfortable..AtwaterbobVersion: 26.1

Follow My HealthThis app makes it so easy to communicate with my primary care physician and his nurse practitioners any time I have a problem or a question regarding my medical issues. Getting a phone message to them is usually iffy since it has to first go through someone who answers phones all day and takes messages and relays them to my doctor’s office staff. When I get a callback I often find that my question or message is so garbled that they first need to establish what my original message was. So now I always send an email via Follow My Health directly to the person I need to talk to and I nearly always get an email response or a phone call by the following morning. To me, that is efficiency and effectiveness, which is the best way to keep in touch with the people who know all about my medical history. The app is user friendly and reliable..LeessweetieVersion: 23.3

We GREATLY APPRECIATE this appWe have nearly constant contact with our healthcare providers. If we need an authorization from our dr to have a prescription refilled and I’ve forgotten to call during business hours, I can email the office to let them know what I need and they get back with us the next day - MUCH FASTER than what the pharmacy can do for me. We can also report blood pressures/blood sugar levels at our convenience and have the dr review them and get back to me without thinking I must have my phone with me so I don’t miss a call back. Also, after tests and or appointments, a summary of the appointment is available to us as well as the blood test results. If we just have a general/non-emergency question or ache/pain, I can send a message and I’ll get a reply either that same day or the next morning. We have EXCELLENT caregivers that utilize this app in a VERY timely manner. This app is WONDERFUL!! Thank you!.Foodie05Version: 3.6.1

Continually deteriorating performanceUpdate: After stopping the data feed from the glucose monitor, the app is performing better. The other data issue seemed to have improved. There are still issues with appointments but these may be with the doctor’s office. When I first started using the app it worked great. Then small problems started. I got a Stelo glucose sensor and the app recorded ever reading rather than use daily average or even a hourly average. I disconnect the apps to stop the data feed. Most recently the app has gotten to the point where load times have become intolerable. Once loaded the app seems to no longer track appointments. Other features like messages take 5 - 10 times as long to load. The Stelo results can be deleted from the webpage for the app, but it isn’t working at this time..VoySamuelsVersion: 25.1

ResultsI, for the most part, like this app because a lot of times you get to find out your test results before the doctor can tell you. You can also look back at your previous lab results if you can’t remember where your levels are at. However the one thing I don’t like is it keeps saying manage your communication preferences and I’ve done that, but I don’t know how to get that message off. Also some of my info on top underneath your picture, has changed, but I’m not sure where or how to edit that. Another positive thing that makes it worth it is being able to visually see your results. If you’re like me, when you’re in the doctors office, you may forget what they told you when you left or you might focus on one thing he/she may tell you and then the rest of the stuff they talk about may go in one ear and out the other. I hope this helps..Cityfied-country girlVersion: 24.1.2

Easy to use and very well designedI've been using the FollowMyHealth app for a few years, and it has been a game-changer for managing my healthcare. The app makes communicating with my doctor and his team incredibly easy and efficient, whether I’m asking medical questions based on lab results or requesting prescription refills. One of the standout features is the ability to share my Apple Health data with my doctor. I take my blood pressure almost every morning with a Withings blood pressure cuff and weigh myself with a Withings scale. This data, along with my sleep and exercise information, is automatically added to Apple Health and seamlessly shared through the app. The level of integration is amazing – I might be overwhelming my doctor with my daily health information! FollowMyHealth has truly revolutionized my healthcare experience..Jabow1234Version: 24.1.2

Easy and quick to useIn todays age of being able to do anything at the click of a button FMH fits perfectly into the status quo. It’s extremely easy to understand how to use and I haven’t run into any crazy issues so far. From the app you can contact your doctor, their office or any other department you might need. It keeps you up to date on your appointments and also leaves a nice electronic trail of medical documents you can save to your own device. My only addition would be I believe a ‘stay signed in’ feature should be added. I understand the confidential nature of the documents contained in the app but if someone somehow gains access to my phone then they will 100% gain access to the app as well. I think even the ‘type passcode to sign in feature’ is unnecessary and redundant but I understand the thought process behind it..Alex MilosevicVersion: 19.4

Great app with a couple of annoyancesI generally like this app. Able to look up information from my test results and when I had inoculations. Two annoying issues. 1.) A day after I paid the only bill (thru desktop website), I logged into the app and it says there is one outstanding bill. Tap on the message and it goes to the billing page and says no bills due. You have to power the phone off and on to clear the message. 2.) When you sign out of the app, it immediately pops up to tap the touch button to sign in. I have already double tapped the button to close the app, so it signs me back in. So I have to sign out and be sure and wait to tap Cancel before closing the app. Please fix this. My bank’s app doesn’t do this. When you sign out, it doesn’t automatically assume that you want to immediately sign in again..TomInTNVersion: 19.4

Love the App could use some up gradesLove having the app. I don’t have to wait for an already busy nurse or doctor to call me about my test results. And if they are bad, I have time to do some research and ask questions when they do call me. So there is less worry. And I have somewhat of any answers to questions I have. The only down fall is I feel you guys should give us the option to see our tests like xrays , mri’s, ctscans and any other image scans that may have been done. It’s a simple upload or scan to our file. And I have used it before to show Drs and not have to make my self more exposed to getting covid than my job already does. Because I could just pull it up on my phone and show the doctor. I don’t understand because Iowa city hospitals do this. Helps patients and doctors. Thank you all for all you do in our communities..Doedoe75Version: 21.1

WonderfulLove the entire Think clinic! As well as everyone who is there that provides care for us !!! Dr. Christine Jeffrey is amazing! Her PA is great as well. If i feel something may need to be looked into, or I have concerns, she is always very understanding and listens to me. She also gives me the information I need and if it is something that may need further information as in an X-Ray , specialist, etc. she makes that happen as well . I also truly appreciate the things that can be done at the Think Clinic! Any labs tests etc. that are done in the clinic are usually done and are given and Dr. Jeffrey wastes no time in getting back to me ! Even if the procedure is done out of clinic, I think the longest I have ever had to wait for results was 3 days ( only because it was on a Friday afternoon) I was notified by early Tuesday..JustMeCrabbyVersion: 26.1

100% FREE - Honestly BEST Doctor + Patient communication app + much more!5 STARS⭐️ TRULY best Patient/Doctor Medical App & 100% (FREE)! • Honestly BEST app 2 request Rx refills, make appointments, access ur private health records, & lab results. • As a patient you’re able to make all of your doctor (Appointments w/o waiting on hold, view all of Lab Results, read all Medical Records, & have a list of all current & past Rx medications showing when refills are due including simply clicking an icon to request a refill without having to see your doctor (depending on the medication of course). • Using this app will make your entire doctor office visits a completely new experience 😁 • Everyone should have this app. In an emergency, all of your medical records can be viewed within seconds. **ATTENTION DEVELOPERS** Please look into updating & fixing the (BILLING FEATURES). My only suggestion/complaint is… I’ve never been able to view my medical bills or make payments using this app. Other than this, you’ve done an amazing job creating the BEST user friendly app on the market, including ensuring all personal information is safe & secure. Thanks in advance for looking into fixing the (billing) features. Job well done! 👍🏼.CodeMan_11Version: 25.3

Communication beats CHCW’s phone tree!Most of the time it’s easier and more efficient to reach various teams and doctors than that incredibly flawed phone tree. This portal has built up a lot of trust between me and the CHCW medical staff. Their best doctors and associated teams will generally reply quickly and to the point. It’s great to cut out all of the crap that you have to navigate every time you call by phone, like listening to their phone tree instructions for wearing masks and where to park, most often twice and always unnecessarily. This patient portal has been a great way to get to know the best doctors at a personal level, but only their best ones; the docs with whom I have no rapport will often ignore me and later regard me as irritating or an annoyance. That hurts, but it is still indicative of how that relationship will play out on a professional basis. All in all, a wonderful tool for doctor and patient. 👍.ChefmcclellandVersion: 21.1

Great and fast way to communicate directly with providersIt’s a great way to communicate with your doctors/NPs without delay. I’ve had it a long time but now really use it for questions or clarifications instead of waiting until I see my provider. They’re very prompt with their replies. New tools continues to be added - that’s always a win. The best change was allowing for a pin and/or Face ID. I kept forgetting my password and a request to reset didn’t seem to get me anywhere. Instead of trying to remember every possible password and what process I used to register, I now have 2 additional methods. Plus it’s completely free to use! Hard to complain about products/services that try to make life easier. Feedback is one thing, but some comments go a bit too far. I’m just saying..MendaHVersion: 3.5

Easy to “Follow My Health” Wherever I Go!”Ever. Since I installed the FollowMyHealth app, the fear and anxiety of remembering ALL of my health responsibilities like medication refills, appointments and referrals all but disappeared. Also, Covid-19 updates and where to go n what to do was enough to make my head spin. But thru this lovely app I am able to balance my health like I would a checkbook but even better, much smarter. I get Notifications to remind me about important stuff like Covid and what people my age need to be doing for continued physical n mental health. I may not see my doctors as much in person but I sure communicate w them wayyy more, with less gaps between messages sent n reply’s! The future is NOW for this app n all it does for me n my family. Thank you FollowMyHealth for the piece of mind !.BobbyayyyVersion: 21.3

Cool appI dig the app but it seems leaves me notifications on my home screen that I have taken care of. For instance, it tells me I need to set up my communication preferences; I have input and verified my phone number and email address, and have set up how I prefer to be notified. Yet there is still a flag telling me to set up my preferences. Additionally it tells me that I have 1 new message in my inbox; I have read and reread every message in my inbox (there is only 3). Yet, I am told I still have a new message. Aside from that, this is a cool app. My daughter is a nurse (not part of my health provider) and wants to know every detail of my doctor visits. I can just share this with her and let her see all she wants. Good thing I let her see, she found some inconsistencies in my records that I was able to have my doctor straighten out..AbsoluteMellowVersion: 22.2

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FollowMyHealth® Negative Reviews

Very Difficult to UseThis app has many issues. Very user unfriendly. First, your feedback mechanism in the app is broken. Second, the Lab Results pages are very difficult to use. I need to view a report showing the detail of all of the tests run on a given date of service in one easy to read view. The way its structured, I have to open each individual data point and I cannot see all of it at once. This is extremely difficult in diagnosing problems because in many cases, values across several different test points are important. Seeing them in a single view makes it much easier to spot problems. The lab provides a report that is usable. Why cant you provide that report? Third, if you are going to capture all of these single points of data, cant you show me trend information? I would like to see what the values were at multiple points in time. Again, I need reference points to help diagnose issues. Lastly, All Scripts needs to stop signing crappy contracts with crappy providers. There is no reason you should be delaying lab results. It is unethical to withhold data from a patient that you have, especially when the provider isnt monitoring it closely enough. They are busy, too busy. They have missed critical results before and since “you need to use the portal” to get information, this is the only way I can make sure my special needs child is safe without going to an ER or into the Hospital over routine labs. Dont let crappy providers tie my hands!.A-List TravellerVersion: 21.2.1

Absolute garbage of an app and frankly dangerousSo many things about this app are concerning my parents who are both in their 80s go between their PCP and their cardiology team. The cardiology team uses mychart and any information updated to my parents record does not get now shared with their PCP. In fact when the PCP gets their med list updated when we have office visits this app converts every prescription they have as being prescribed by their PCP, not their cardiology team and lists all care as the provider which most of my parents medication‘s are not scripts given to them by their PCP Also when looking at their med lists on this app almost everything is duplicated with incorrect dosaging information that’s outdated frankly confusing, and if any elderly person was following this app because they were told to because it makes it easy for them. It is quite likely that the active listwould have them double dosing most of their meds which just is a slew of malpractice suits waiting to happen. There’s conflicting duplicate information on many sections of both my parents records and though we have updated multiple times or emergency contact information and numbers and emails to use this app constantly revert back to old information This app has so many things wrong with it. I can’t believe it was ever green lit to be used as the communication tool for patients and doctors and unfortunately, it is in large part due to the dysfunction of this that we are currently switching to a different PCP..WeiderstromxVersion: 25.3

Constantly crashes, worthless customer supportWhen I first got this app a couple of years ago, it worked great. Sometime last year, it suddenly started crashing as soon as I logged in. I could see my information momentarily, and then it would just close. I reinstalled it twice, I installed updates, nothing helped. So I contacted customer service. But instead of listening to me, they treated me like a moron, as though I must never have seen a piece of technology created in the last half-century. They insisted I reinstall it again. They insisted I didn’t know how to properly install an app (I guess tapping a button that says install is confusing for some....). They refused to acknowledge that the problem might be a bug in their software. They told me to try it on a different device. (I did, by the way, and it didn’t work any better on my iPad than it did on my phone.) They went back to the brilliant summation that I must be installing it wrong. Unfortunately, my doctor’s office insists on using this platform for most communication. I guess I installed them wrong, too? Update: The developers continue to do nothing to fix the app, although they did offer the extraordinarily helpful suggestion that I contact my medical provider to resolve the problem with *their* software. This makes tons of sense. In fact, I always contact my GP when I have computer issues. I’m sure he can fix this, too!.Bugaboo06Version: 3.3

Very upset…I have specific allergies and when I try to put the name, and it doesn’t exist on the apps automatic list, then I can’t put it on my chart for my doctor to see. I also can’t specify what food sensitivities or chemical sensitivities that affect my body, which my doctor also needs to know. I also don’t like how when I place the correct information about my medical history, it doesn’t show up on my doctors side as I had put it in, so she can see and approve it as authentic when I go to see her. I also don’t like that the prescriptions that are old are still on my chart when I don’t even take them anymore. I also don’t like how there is a limit to how much you can message a doctor, because in certain cases I have to explain and explaining is a lot of words and characters. Also please make a dark theme or any theme to make the app more appealing. Add some character to it. I also don’t like how when I message my doctor in a personal way, I find out that the whole staff knows and saw my message and it is just so embarrassing. I am not messaging the staff, but my doctor, but apparently that’s not the case. Everyone knows my business without me even knowing. 😠 This app needs a major update..Theresa CB.Version: 24.3

Not very goodIf this app worked consistently and the way it is supposed to work it would be amazing, but I have had many problems with this app. After having major heart surgery, I downloaded it only for the convenience of being able to “easily” pay my bills. Immediately after downloading, I wasn’t able to even view my bills, much less make payments, so I contacted customer service. Once they finally straightened everything out after a few weeks, I was able to make one month’s worth of payments. Now, each time I try to pay an invoice, I receive an error message that says the payment provider cannot be contacted ... whatever that means. Of course when I call the phone number to try to pay, I don’t get an answer. I’m not sure if there is a disconnect between the app and the actual doctors’ offices or what, but this app has been pretty much nothing but aggravation for me. Also, I don’t know if it is supposed to automatically update but my insurance changed 5 months ago and that still hasn’t been reflected in my patient information. I understand that doctors are busy etc etc etc but this app has certainly not done much to make it easier for me to keep track of my records and bills..Charisma1372Version: 3.1.1

Subpar appI recently switched over from Kaiser, wishing to return to sharp as I found the care much better than at Kaiser. This definitely remains true but this app is atrocious. It crashes fairly often, photos to my doctors do a poor job of loading (on and off wifi), and it is slow. It pains me to say but Kaiser’s kp app was far superior to this one. By comparison this app feels like a high schoolers project while the Kaiser one felt like the work and creation of an experienced professional. The app needs a clearer methodology for use—there are times I find myself clicking around to try to find something. For example, patients should be able to access their current on file meds, but I can only see a prescription on file if it is something I can request for renewal. Since it takes me a few days to see doctors notes from meetings, it would be extremely beneficial to have some sort of centralized page to see medications I’m on. Also, I’m extremely unclear why their is a delay with uploading doctors notes and appointment information to the app. I mean DAYS by this. I would expect while using this app that appointment information would be integrated with this platform but scheduled appointments take at least four days to show up as scheduled and more often than not they end up showing up after the event. It’s pointless to have the appointment category in the app if it fails to list my future appointments in the associated subcategory if it rarely populates with my information for meetings I schedule with the department administration in advance. Working with this app is a far subpar experience and I’m shocked by the high rating on this app. If there’s been some sort of recent change then I ask the app developers to give this a harder look (maybe even an overhaul) so this is working and user-friendly..VirarevVersion: 21.2.1

Breaks Bluetooth After Connecting with Cellular DataI’ve had my iPhone XS since launch day and haven’t had any bluetooth problems until installing this app in Feb 2019. Every time I logged in with this app using cellular data it would break all Bluetooth connections from my iPhone, even to my Apple Watch and car infotainment system. Bluetooth would not work again until I disabled cellular data to this app (and this app only) in settings, reset bluetooth and/or reboot the phone. I had no problems if I used only wifi for this app and kept this app’s cellular data settings to off. This makes the app useless since I usually have access to a computer when on wifi thus I would just log in via the website. What business does this app have with bluetooth anyway? I’ve deleted this app from my iPhone and haven’t had any bluetooth problems since. This app works well for it’s designed purpose but the effect it has on my phone is unacceptable (it gets 2 stars instead of one since others who only intend to log on via wifi may still find it useful)..BullRun4MeVersion: 3.6

WORST APP EVER!!Does not work at all!! Scheduled 3 appointments and it never showed up on my upcoming appointments tab. This app worked great 1 year ago.. but now, it's a piece of crap! Worst part about it is, even if I try to go to the full site app on my phone, it still directs me to the mobile app!! Ugh!! I just want to set up a physical appointment for my son!! Have been with sharp for 35 years now, but PLEASE!! SOMEONE REVAMP THIS APP SO THAT IT ACTUALLY WORKS!! so frustrating!!!! ***********UPDATE************** Here are a few specific things that may help.. I never received an email confirming my scheduled appointment like a used to a year ago.. again, the appointments that I scheduled did not show up on my account under the upcoming appointments tab.. to the point where I thought I never even made the appointment. Only to find out that I actually HAD scheduled 3 appointments upon contacting sharp by phone. She was able to cancel the 2 that I didn't need but keep the 1 that I did. Trying to sign in was a nightmare.. it constantly kept saying there was an error AND it kept wanting me to agree to terms and conditions MULTIPLE times..Oldboy1980Version: 3.4.1

Semi-informative but no actual communicationIt is nice to have an app that has my latest health information from my doctors. However, the Messaging feature is useless. I have tried multiple times to contact different providers through the app, but I get no response. And the app’s customer service is non-existent (as several other reviewers have noted). Although there is a “Support” section to the app, if you try to “Contact Support”, it just takes you to a website with FAQs. There is no email address, contact form, or phone number included anywhere. It’s very frustrating because I’m currently pregnant during the COVID-19 pandemic and it’s incredibly difficult to get a hold of my doctors over the phone. It would be great if I could use the app as intended: to ask quick questions and get answers rather than being on hold on the phone for hours and hoping for a response from a physician in a few days. With this app, I can’t send messages, but they don’t seem to ever actually be received by the doctors..AppleBrandyVersion: 20.3

Doesn’t work, infuriating to useThe way this app works has been dismal for the past year/several months or so. Troubleshooting doesn’t solve any of the problems, since they’re all with the programming itself. For some reason, my doctor wants to be “in” on all the latest, hip technology, and insists we use this app to request refills, view test results, etc. Nevertheless, I always have to call and request refills and test results anyway, since once I’m signed into the app, I’m immediately taken to a screen that tells me to “click here to launch the app” (clicking does nothing except highlight the text and image, and isn’t the app already launched?) or....download the app on the App Store??? Aren’t I already using the app?? I’m already signed in, so I know that’s not an issue. Clicking on “Help” creates a pop-up, most of whose text and links do not fit on the screen, so you can’t use any of them. The app is non-responsive to flipping the phone to make the screen wider, in hopes you can actually read the help pop-up. This happens every time now. I’m so fed up with it that I’m just going to have to see my doctor in person to request my refills, and I’m just going to have to show him in person that this app is not working. Update: my doctor still insists I use this app, and guess what, the issues are still unresolved. I download the app. I sign in on the app. It opens a screen telling me to click here to open the application, or to download the app. Clicking/tapping achieves nothing. THE APP IS ALREADY OPEN AND RUNNING, SO WHY AM I BEING TOLD TO DOWNLOAD IT AGAIN? THE APP IS LITERALLY TELLING ME TO DOWNLOAD THE APP AFTER I SIGN IN. It’s been “updated” two days ago, which apparently fixed absolutely nothing. I still can’t access the “help” screen. Absolute garbage. Now I have to go in person to my doctor’s office, while I’m ill, to figure out what the message he wanted to give me was. Horrible, horrible app..SageNabooruVersion: 21.1.2

Intrusive, and doesn’t workAfter I signed up, and entered all my personal information, I went about a month before needing to log in again. By then, I had forgotten my password. I toggled through all my usual passwords, and variations of them. Finally I clicked the “forgot password” option. It sent me an email to reset my password. I followed the instructions and reset my password. When I tried to log in with my new password, I got an error message, stating there was a problem logging in. So I sent a message through the app to customer support. When I sent it, the app said they had sent me an email to confirm receipt of my message, and they would get back to me. I never got the email. I checked my junk folder. I checked the screenshot I took of the message I had sent, and confirmed that I gave them my correct email address. Today I sent them another message through the app. Again I got the message that they had sent me an email. Again, no email. They have all of my most personal health information, but I don’t. I learned a costly lesson this time..Bykr BaybVersion: 3.2

This like a joke, this is unreal, the most unfriendly applicationThis patient portal is so ridiculous that I can't believe I've never seen anything like it before. Initially, I was under the impression that I ought to have written in great detail; however, after a few words, I recognized that it would not be appropriate and would be several hundred pages lengthy. This is because I was unable to identify a single good point. I made it shorter once more. Unfortunately, the medical institution where I received treatment employs this software, and as a result, they have no choice but to divorce them. I wish I could escape this situation. I am of the opinion that this medical center is deserving of it since by the utilization of this program, they have demonstrated an irresponsible attitude toward their patients. It is a waste of time, money, and the efforts of wonderful medical professionals and staff that give their best effort each and every day. When there are other patient portals available why they need to use this outdated portal..BoombucksVersion: 24.1.2

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