The Starbucks® Hong Kong app is a convenient way to pay in store or skip the line and order ahead. Rewards are built right in, so you’ll collect Stars with every purchase, and start earning free drinks and food.
Pay in store
Save time and earn Rewards when you pay with Starbucks® Hong Kong app at stores in Hong Kong and Macau.
Mobile Order & Pay
Customize and place your order, and pick up from a nearby store without waiting in line. You can even redeem core membership rewards in your mobile order.
Place delivery orders
Order door to door delivery in selected Hong Kong areas through the Starbucks Delivers feature, savor your precious coffee moments at home or at work. Starbucks® Rewards members will earn Stars with every delivery purchase.
Rewards
Track your Stars to redeem or share Rewards and offers. Receive custom offers as a Starbucks Rewards™ member.
Send a gift
Send a drink or Starbucks Card to your loved ones with the eGift feature on the Starbucks® Hong Kong app.
Manage cards
Check your Starbucks Card balance, activate auto-reload, add or transfer balance, and view your past purchases.
Find a store
See stores near you, get directions, hours and view store details before you make the trip.
Starbucks Hong Kong Negative Reviews
Pathetic appIf I had an option of zero stars I would give that. Options don’t work so is very annoying. Also, the way the rewards program is set up it is just designed to make you spend more money. You can’t even get your usual drink, unless it’s the smallest size, without having to pay. If there were other options near where I live I would forget about Starbucks. I have used the Starbucks app in the US and it is much better. Forget Starbucks unless it’s the only option and probably best to just make your own..Grc121Version: 10.6.0
Absolutely terrible appFIX YOUR APP!!! This is the most useless app I’ve used. It never works right—it’s impossible to add money to a Starbucks card, it doesn’t include seasonal items when using it to order, it can take up to 30 seconds for a new page to load, sometimes even after a page loads items will appear or disappear, and it won’t let you use rewards when ordering for delivery. Half the time it’s just random error codes..Kit-katerpillarVersion: 10.5.1
Please fix your app!!!Please stop signing out your users constantly, we use this application while we are waiting in line to order at your stores. Signing us out only slows down the service and frustrates your customers.
Also, online ordering is slow and too many steps, please perform system and UI optimization.
For items saved in favorites, please save the modifiers and default the quantity to 1 instead of zero. These are only extra steps leading to more frustration for your users and it is compounded by the poor application performance.
I see that a new update was released but it signed me out and invalidated my credentials. The account was locked trying to sign back in and a password reset does not unlock the account..WatterudVersion: 10.6.0
Using this app is like playing a probability gameLike what our probability Professor taught us, you can never know what is the outcome of the app after you press the “next” button. It could be refreshing for ever, telling you insufficient fund while you have hundreds of dollars in your account, a 404 error, an error message called “throw an error,” or a successful next step with an extremely small probability. Good for learning probability, but useless for ordering coffee..Shawn X WVersion: 10.4.1
A disgrace to sbux US appCannot add money to the starbucks card, loading time is too slow. Kicked out of the app multiple times. Basically, impossible to order through the app. Sbux HK “revamped” the app a while ago, and guess what IT GOT WORSE—blows my mind to know there’s another level of sucking to the already low standard set by the previous app. It is not hard to create a decent app, whoever is responsible, go find yourself another job..___jgVersion: 10.6.0
Poor appSorry to say, but this local variant of the Starbucks app is a joke. Riddled with bugs and frequently fails or crashes, yet the reps at the supposed customer service hotline for its creator (HK Starbucks , aka Creative Concepts?) have no idea how to explain behavior of the app let alone fix problems... nor do they seem to care much. Most ironical is that the claimed ability of this app to auto recharge from a credit card simply does not work. And ironically, this was discovered in the supposed heart of fintech in Hong Kong (Cyberport)..RobHK7777Version: 8.7.1
Doesn’t work at allThis app has always been terrible (won’t stay logged in, extremely slow to load and move between screens), but after the latest update it just doesn’t work at all. Errors constantly popping up when trying to check out and it’s impossible to place an order.JhavenhillVersion: 10.1.0
Oct 2022 still very buggyAfter recent update, could not place order due to errors “thrown” by app. Today I deleted then reinstalled and could place an order. But it’s still quite slow and the UI is very difficult.
This app has a long history of problems and seems little improvement..Mtc-xyzzyVersion: 10.1.0
Buggy and they force updates when you may not be able toI hate apps that force you to update. If i’m at the store and want to use I need to update first. sometimes it’s slow and takes time. i just want to get my coffee and update later when I have time.
they update so much because the app is so buggy..Eric_S_HKVersion: 8.6.4
THE WORST APP EVER!!When you do by chance get logged on, it's often glitchy. Numerous times my money is gone. My card still have $33 in it so I topped up $100 and the transaction was approved but after that came up with the error thingy then in the end I only have $1.0, not only i lost my $100 plus the $33 that was already in there.. jesus christ.MrMrsFerreiraVersion: 10.2.0
App doesn’t work, always glitchy, doesn’t even let you sign in anymoreStarbucks HK mobile app just doesn’t work. It won’t let you log on, and when you do by chance get logged on, it’s often glitchy. Numerous times my money is gone, but my mobile order doesn’t go through..DantheMan1985Version: 10.1.0
Can’t add money with credit cardYep, same problem as others mentioned previously about not being able to top up the Starbucks card with a credit card. You click confirm and get back an error message..Dwight B.Version: 10.5.1
Don’t bother downloading itWorse than just paying by cash or credit card. App cannot link payment with credit cards. Must refill lumpsum every time. The process is just a pain. The rewards are useless. Forget about the app, its waste of space. Better just pay direct..SoundfreaqVersion: 8.0
Garbage appThis app used to work but then it was updated and became slow, unresponsive, and prone to crashing. I don’t understand how they let the update stand to make it worse. Do they not want people to order ahead. Whoever Maxim’s hire to make this app should fired..UltimaperryVersion: 10.7.0
Great looking app but you can’t use it to get coffeeLove the UX, customisation of your order, linking with your Starbucks card, preorder, finding the nearest Starbucks near you but…
…You can’t pay for your order.
Useless..Leo4gzsVersion: 10.5.1
The new app steals moneyThis is criminal. I have proven this to Starbucks employees 3 times already, who agree with me. But support never responds.
Be careful - if you load cash on the app, it will deduct it without making any purchases..Alexinhk888Version: 10.3.0
Ver. 10.1.0 is unuseableApp forced update and refuses to login. Every attempt is met with 2 msgs: “Throw an Error504” or “Login has expired, please login again”. Attempts to report error to Starbucks HK has led to dead ends and Apple won’t take report as it’s a free to use app..LmlienauVersion: 10.1.0
Still can’t top up with paymeSeems that no one wants to fix the top up problem. Payme is still not working on the Starbucks app as a way to top
Up the card..PianosmyforteVersion: 10.3.0
Horrible interfaceNothing seems to work like it should with this app. Can’t add money to card, can’t place order with it, can’t add credit card or auto pay. Please fix!.Nickname19791979Version: 8.2
Can't top upApp works fine for ordering but you can't put money on your card through the app so it's pretty much useless.TehPolecatVersion: 10.5.1
App auto shut down whenever I want to choose store.Never get any mobile order coz of this bug..Venus LousiaVersion: 8.7.1
Poor customer service/bad appI have not been able to log in since a recent mandatory upgrade to the app. Emails to Starbucks HK have been ignored. Sigh..Blaithin2022Version: 10.2.0
Need major upgrades to the appWhen is touchid going to be enabled to make it easier to use? Auto reload would be great cuz the main US app has both....In a word... MehVersion: 7.0.1
Seriously needs apple wallet & Apple Pay supportBoth have been available in the US Starbucks app for a number of years already..David10Version: 8.2
Terrible appThe worst app ever. Every time there is an update, it doesn’t let me sign in. Horrible customer experience. Get a new developer..Baluto0Version: 10.1.0
Need more clicks to buy, after updatesNeed more clicks to buy, after updates. Very bad user experience. Really don’t know what is in the app designer mind?.Zizizi不爱数学Version: 8.1
Absolute garbageNothing more to say. Needs a complete and total re-write, nothing works properly..HK_Jim!Version: 10.7.0
Makes the Starbucks experience badHaven’t been able to add money to my cards via the app in months.
So many crashes bugs and issues.
I loved the convenience of Starbucks.
There’s no longer any convenience when you can’t actually use the app.LoelyoVersion: 10.5.1
Totally unusableThe previous versions were pretty bad but the Oct version just renders it utterly unusable. Managed to use up my fund and abandon Starbucks altogether..FishgodsVersion: 10.5.0
Doesn’t work half the timeVery buggy. Can’t recommend..NotlimahnhojVersion: 9.1.0
Forced updateCan't access your stored balance to pay unless you update the app. No updates available on App Store......Rob....Version: 8.0
10/31 update not available if app is already installedApp is now unusable as 10/31 update is not available if app is already installed. Please fix asap.Cali_girl18Version: 8.0
Top up Using Apple PayCan’t use Apple Pay to top up after upgrade.BlakespVersion: 10.5.1
Trash AppI can not browse the menu If don’t top up a Gift card first :(.台服第一非Version: 10.7.0
Room for improvementI have to re-login almost every time I use the app..MpardiniVersion: 8.7
DisasterThe updates have been a disaster. I’ve stopped using the app..DuggggVersion: 10.3.0
Not workingAfter an upgrade it’s not working.EsposaHKVersion: 8.2
No able to charge my walletPayment fails bug.FstarbuckVersion: 10.5.1
Nothing worksWanted to review historical transactions for claims purpose, not loading at all :).LLeyJVersion: 10.7.0
Still stuck at the pastIf this app represents Starbucks Hong Kong, this would mean the company is couple years behind the world. This app is not up to the standard of Starbucks. It is still not optimized for iPhones with screens bigger than 4 inches, which was released nearly 2 years ago. No passbook/wallet support. Seriously? That is the best user case and the company elects to skip it. App takes like more or less an hour to refresh to the latest reward stars, and user cannot redeem reward at the shop immediately. I haven't even mentioned Apple Watch.
TL;DR: 2000s technology in 2016..GilbertcheungVersion: 5.0
Bad experience upgradingI am standing at the queue to discover that Starbucks forces me to update the app before I could use my money that they took already for me to pay for coffee. The update required me to log in again. Not remembering the password I had to send off for password recovery. No problem there, but they do not respond to recovery request. I sent off for this 4 times. Still standing here at the queue for the last 30 minutes and without my coffee. Very annoyed..Xxy@$7!?Version: 6.0
Crashes when trying to Create AccountWhat good is your app if you can't let people create an account. I spent minutes filling out all the details and after hitting the Submit button it crashes. Whoever coded app should look for another job..AlienxyzVersion: 3.0.2
Okay appPersonally I don't like this app so I give it a 2. I don't like this app because what if you don't have a credit card or any card. What if your like 13 you have no card so you can't make an account. As a Starbucks lover I wanted an app that I could easily take my time and see what I want and not wait in line, so I got this and it didn't work for me. If you do have a card , then it's a whole nother story..Minecraft nerd😜Version: 4.3
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Starbucks Coffee Company
