Amazon Kids Parent Dashboard Customer Service

Amazon Kids Parent Dashboard Positive Reviews

Easy to navigateI appreciate the ease in which to navigate the parental controls..BontiniVersion: 1.0.2

Doesn’t workDaily Screen time won’t allow you to edit/modify and set up screen when select just redirects you back to the main page worst app ever and to think I was happy to see more parent safety features available easily to control from an app, but not worth the download I’m deleting app if I could give zero stars I would highly disappointed.NikitaJessicaVersion: 1.3.0

UpdatesI am enjoying the new update as far as weekdays and weekend updates. I love that now we can adjust setting based upon each day versus weekdays/weekend. The new app is clearer. Brighter. Easy to use to adjust settings. I appreciate the added time ranges from 15 minutes to almost 12 hours versus “unlimited.” The app responds to my son’s tablet faster when making adjustments..@lailarenaeVersion: 1.3.0

Limited optionsIt’s very limited on the choices it gives you as a parent to monitor your kids screen time. For example, I only want my son to watch 20 minutes in the morning and 20 minutes at evening. It either gives me 30 or 15 minutes, but not 20, and for the whole day. I can’t choice the time of the day..LucychioVersion: 1.2.0

Alexa for kids is greatMy wife and I are enjoying this device for our daughter, does everything it says it does. Love the parental guidance it has, definitely want one for my room. Do recommend this for any parent, for their child to have fun with it.49erssb44Version: 1.1.1

Easy to useThis app is a lot easier to use on my phone. There should be a select all option for shows I don’t want my daughter to watch. Instead of having to go through and select every single one in the settings. Very tedious but otherwise the app is fine..MamaKay15Version: 1.1.1

Not respondingNot responding remotely.Semma288Version: 1.3.1

Alexa too?I paused my kids devices not knowing. I was disabling Alexa. I haven’t been able to resume Alexa. Screaming from my room right now to wake him up?.MissTeeTeeNYVersion: 1.3.0

One or two tweaks short of 5 starsI’m really happy Amazon moved the parental controls to a separate app, because it was a real hassle to log in through the kids’ app. I just wish there were a way to give a kid more time just for today, without turning off the time limits or changing the schedule. Nintendo’s Switch app lets you suspend the limit for the rest of the day. Microsoft’s Family Safety app lets you add up to 3 hours of screen time. Either approach (or a combination of both) would be really helpful..Eric James StoneVersion: 1.2.0

User-friendly, great app for parents!This makes it easy to see what my daughter has been reading on her Kindle. I can also adjust the age settings for Amazon kids+. I like that it gives me opportunities to personalize it..Teachermom241Version: 1.3.1

Updated removed functionalityOverall the new app is very nice because it doesn't start you as a kid and then require you to login as an adult every time, as was the case with the Amazon kids app. However, there was a key feature that got taken away with the update. You can still select when the kindle is allowed to be used, but you can't have it turn on in the pm and off in the morning. I used to have a time limit and allow it to start being used after school 3:30 pm and turn off at 7 am before school. It no longer allows that because the start time has to be be before the end time. This assumes kids are going to be using it only during the day. Yes I can still turn it off manually but that's an extra manual step that wasn't necessary before. Either remove the check or allow for configuring multiple periods..Key feature lostVersion: 1.3.1

Easier but Still Not the BestCouple features I wish they would add - Daily limits by specific day of the week - Play together feature like what’s on the other Amazon kids app, I shouldn’t need to have two apps to get all available features - Some sort of text feature that goes directly from app to tablet.Parent.93Version: 1.2.0

Better that the old app, still pretty bad UXAmazon needs new UI/UX designers. Does this app function? Yes. Does it work in an intuitive way that follows Apple’s designed guidelines? Absolutely not. Good parts: It is much easier now to access & change my kids settings. The other app made you jump through all kinds of UI hoops to do simple things like change the time limits. This basically surfaces just that behavior, so that’s an improvement. Bad bits: the navigation structure is horrible. So many views you navigate into to adjust settings and when you tap or swipe to go back you’re taking back several views, not the previous one. For example, to adjust the range you navigate to your child’s settings, tap the gear icon, tap “adjust age filter”. Here, if you tap the back button you are taken back 1 view, but if you swipe back you are taken all the way back to the top level. There are inconsistencies like this all throughout the app. Another example of poor UX - the view for adjusting daily limits. Scrolling up & down in this page is clunky. They aren’t using the standard velocity one expects when scrolling views. Additionally, if you begin a scroll by touching one of the time limit sliders, the time limit is adjusted rather than scrolling the view. For a “tech” company as large as Amazon I expect they could afford designers that know how to do correct UI/UX for iOS. The lack of concern for the user experience all across Amazon’s mobile apps is just another example of how we are the product and the purpose of the app is to provide a minimum amount of functionality by putting in the minimum amount of effort..FaithfractureVersion: 1.2.0

Much quicker than the other appThough it would be nice to have the option to extend daily limits (on a non-recurring basis, eg Add 30 mins) without having to change the permanent screen limit schedule..Get.in.my.bellyVersion: 1.4.3

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Amazon Kids Parent Dashboard Negative Reviews

Not user friendly or usefulYes you can monitor screen use. However, you can’t view ONLY apps downloaded to the kids tablet, you have to go through EVERYTHING available or used. You can’t enable notifications so using chore apps are useless and same with messenger kids for communication purposes. Fire tablets and the dashboard seem to be lightyears behind in accessibility and usefulness. I spent so much time setting up a chore app with rewards and it’s useless because my child can’t get something as simple as a freaking notification. I want to return their tablets for something else..$odumbVersion: 1.4.3

Needs improvementsCurrently using this app to control content on my kids fire tab, but it’s disappointing that there is no “adding breaks” options.. you may wanna keep a screen time of 3hrs in the window you choose but there should be option of adding breaks after each 1hr or so.. it’s frustrating that I have to manually go on the App each time to pause the access.. Another improvement could be letting us choose which app should be used for how much time (app time limits). The current feature only says videos or apps which I believe include all.. so choosing specific apps would be great...Mmk_pk123Version: 1.4.2

Still no screen time by dayIt’s too bad the app images show the ability to set screen time by day vs weekdays and weekends like the old app. This is an issue because Friday nights we have to increase the time since it’s not a school night. By Monday we forget to switch the time back to normal school night time so we essentially have to manually update the time twice a week. Bad design. I really don’t see any improvements from the old app so far. Not sure why they made some minor UI changes and released what is essentially a duplicate app..DerblutenkatVersion: 1.2.0

Non FunctionalThis just appears to be a way to sell me other services but doesn't appear to do anything of the useful things I need to do. I still manually monitor and manage my child's device from the device itself and have nearly no mechanism for approving new apps except for using the website from a computer browser. I don't think that the service was well thought through in the product development stages..EmfirebombVersion: 1.4.3

Failure to FixI’ve been unable to do anything to adjust my children’s accounts now for almost a month. I submitted a bug report through customer service about a month ago, but still have yet to have anyone reach out to help me fix it. This was supposed to be one of the perks of getting the Fire Tablet. If this continues, I will likely cancel my subscription, and may consider returning the tablets as this is a deal breaker..Markymark124Version: 1.1.1

Parental controls annoyingI’ve spent a lot of time having to individually deselecting what shows they can watch. Would prefer if I could have an unselect all option. Being able to have more customization of the Home Screen would be nice too. It’s Pandora’s box at the moment and isn’t want we’re looking for as parents..DanDannoodle parentVersion: 1.4.3

What was the point?I don’t see why a whole new app was made for the parental controls. Don’t fix what wasn’t broken. I also can’t adjust the screen time settings. It pulls me out of the settings & back to the main menu. This was a waste of memory/space. I did notice I was able to put in the nicknames of the people she’s allowed to call. So there’s a positive..CoffeeSlootVersion: 1.3.0

More restrictions neededIt won’t allow you to block videos entirely or block an entire channel of videos. It forces you to block videos one by one. This is frustrating considering this is already an additional subscription not a free service. It doesn’t seem worth the monthly fee to me and I won’t be continuing my subscription..MeganthegoddessxoVersion: 1.4.3

Not impressedChild loves the tablet but I should not have to take 4 steps to remove content from the tablet. If I want to remove Blippi from the app, I shouldn’t have to remove each individual episode. The tablet should have nothing on it until the parent adds the apps they want. It’s too hard to remove content..A R R MVersion: 1.0.3

Doesn’t workYou cannot change the screen time options like you used to. I would like to be able to customize how and when my children use their tablets. As soon as I save my options it goes back to the “factory settings”..Aj339Version: 1.4.1

Useless at the momentVery excited for a separate app specifically for parental controls but unfortunately the only thing in the app that works so for is turning on/off the daily screen time. Attempting to edit fields puts me back to the home screen every time..DYKTMMTLODLVersion: 1.3.0

GarbageFinally they created a separate app for this feature however any time you try to do anything it takes you back to the main screen. Half baked at best. Otherwise there is no point for the app..Eschur38Version: 1.3.0

Pause feature doesn’t workBoth of my kids accounts Pause feature doesn’t work . Honestly I just discovered it and thought it was amazing and then it just stopped working..Ton of photosVersion: 1.4.2

Unable to approve gamesMy child has sent me request for games to approve. When I use the app to approve them, I get an error. I have tried troubleshooting this for months to no avail..Big yellow tuxVersion: 1.4.3

Needs better supportIt barely syncs with my child’s devices and it takes way to long to even attempt to pause his tablet when I need it to..MajorDezVersion: 1.3.1

Screen time hassleI wish the app gave me the option to add a one-time screen time “bonus” instead of simply editing your existing limit and then having to remember to change it back!.Device CopVersion: 1.3.0

This App is TerribleNot user friendly at all. I can’t even find the Disney+ app using the search feature. I wanted to disable it for my daughter but it just brings up a bunch of random Disney apps. How is Disney+ not at the top?.MediocreJobVersion: 1.4.3

Not intuitiveWe’ve had a really difficult time getting apps connected to play on the kids devices and it doesn’t seem to be an intuitive parent dashboard.Han184Version: 1.4.3

Requests no where to be foundI can’t find where to accepts my kids app download request anywhere. Please fix this she’s been winning about wanting to play a game that I can’t even accept to download..Jareli 12776589949Version: 1.4.2

TerriblePausing tablet never works. Terrible app and it also allows my child to purchase stuff even though it’s in parental control mode.Lovemyvanity18Version: 1.3.1

HorribleThe app is never able to load no matter how many times you exit out of it and go back in. Or uninstall and reload the app. The app is completely useless..Iam2992Version: 1.4.3

DifficultVery difficult to use, unintuitive where settings are located. The parent settings do not always sync with the devices, which basically defeats the entire point of the app.A Nickname That has To Be HereVersion: 1.4.3

Kids requestsI can’t approve my son’s requests. There isn’t a notification in the app to approve and then trying to get a text, it sends me to a website where I can’t sign in. This is ridiculous..Crazypants333Version: 1.4.3

Doesn’t workMy kids have found that if you constantly reset the kindles that they can ignore the bed time. Definitely a Kindle Paperwhite problem, but a big one..Arcticfury!Version: 1.4.3

Screen timeMy kids got a way modify daily screen time through their profile. Seems like you can’t really do much in settings.S.S SmithVersion: 1.4.3

Useless appApp is useless not user friendly.LindzpVersion: 1.4.3

So frustrating.It lacks the most basic functionality. I cannot filter just to stuff I already downloaded for the kiddos. They keep clicking to download everything and running out of space and getting frustrated. The tablet is borderline unusable as the kids just get frustrated nothing works and give up. Small basic features would do wonders..Jayson-mcVersion: 1.4.3

A frustrating experienceI need to delete one of my children’s profiles. The instructions in the Help menu were 1. Go to. 2…. But wait…go to where??? It was literally just “Go to.” Ridiculous..ThislovelychaosVersion: 1.4.0

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