GizmoHub Customer Service

After having a watch through another cell provider and continuous non resolvable issues, we switched to this gizmo 3. The app didn't work at first but was able to figure out and redownload and everything has been fine since. I wish the geo fencing had an option for a small area. And I wish that geo fencing for time periods were only 8 hoursand not overnight. I have to set it to my home for an 8 hour period until 11:59pm and reset it for 12am which is ankoyomg to get allerts he is within his home boundary for both times when I really just want to be alerted if he were to leave the boundary during the night (not that he would but all the same) I would like if messaging was through texting as opposed to the app. My iphone also won't allow me to set a unique alert tone to the specific app to know it's a notification about my son so that's why I'd prefer the text or the app messaging. Only downside is my school has now banned "cell phones" claing texting and social media is the issue but has refused to classify and understand this device doesn't allow those functions. My child is in middle school, this device helps him feel safe and us as well to know he is where he is supposed to be. He doesn't need a phone and this isn't set down or lost. I would love a much smaller version, maybe just the size of the old Fitbits that's called and did gps. Something more discreet as a watch vs the bulky style. As he gets older I think he'd prefer it to be less noticable and less kid like but swthing he could still wear during gym class and athletics! I would recommend at this point after 2 months of constant use!

This watch has worked very well for my child whom is now 9. It works exactly as it says ! If you follow the directions with the 10 contacts an put their level for the right abilities for example ( texting from apple to gizmo) is able if you have the apple user as an authorized person to the watcher holder at the level for texting. Note : there are different levels of permission for the 10 contacts. I say this for anyone seeing these reviews for deciding if it’s right for ur little one an what features in details/functions work best etc. because I did the same research. It’s GPS is unmatched even against apple it’s much more precise! And the volume …. The volume on my child’s watch is so LOUD WHEN NEEDED, an CLEAR, I have an Apple Watch and it’s no where near as clear an loud so this is a huge deal! The rep at Verizon let us know of other places we can find more band options to update with a wrap band vs the ones with pin holes as the wrap kind are better with kiddos I can send pics if needed to show how maybe gismo can make some of these direct… the only tiny thing I didn’t like was My child scratched the front not screen but the border part of it when sitting on the floor in gym class n it had no protector for that but that’s not a biggie.. would love to replace that n have a cover option. Love love love this!!! Will always recommend it

The Gizmo has been a very good ‘in-between’ device for my daughters too young for a phone. Aside from being able to call them — I really, REALLY like the ability to be able to see where they are at any given time, straight from my phone with the press of a button. The ability to set up time-based alerts sending me their location at specific times is an excellent feature.. I always know if my 5th grader arrives at school by 8:15 every day or not, and I rely on those daily notifications. I also appreciate that I can set up ‘location alerts’ (versus time-based alerts) which let me watch for her to arrive/leave a specified place during certain hours. I set up alerts and delete them on a regular basis for temporary use (Example: Last night my daughter went out of town to a haunted house and I was able to get her location, set up an alert notifying me when she left the haunted house... and using that notification, I was able to estimate her home arrival and have dinner ready when she got home.) It would be good if the texts I send the Gizmo could be longer than 30 characters, but that’s not a big deal as we’re used to it. Also wanted to mention that I appreciate that the developers extended the location alerts to 8 hours versus 2 hours (yay!) Thanks.

We got this for our 7year old (almost 8 now) and it has been the best thing we ever bought. She loves to be able to call her grandparents and her old sister who lives out of state any time she wants.... Her older cousin has one and they chat back and forth. For safety- we live within a short walk to school and our neighborhood park. It’s gated but just knowing where she is at all times is great. She always checks in and I can find her almost instantly- I do wish the refresh was a little faster- being on Verizon you think it would be, but it’s take a 30-45 seconds... it doesn’t seem long but when you are checking on location of your child- it’s seems like forever. Her teachers love it too because it’s not distracting like a cell phone and we have a slight mode during school hours. The battery life it great, lasts all day and we charge it at night. The only thing I would like to see as an improvement- is it being water proof, or even water resistant- she goes to friends houses for pool fun and keeps it in her bag which she can’t hear my calls..... the app itself is pretty easy to use- but I hate the fact I have to make someone a caregiver just to have messaging abilities- they don’t need updates on location because they don’t live her but it’s not the end of the world- everyone in our family loves that our kids have them. The eldest has an iPhone and the next two have the gizmo- my almost 6 year old keeps asking for one too lol. Highly recommend the gizmo watch!

When it’s working this app works well. Sometimes it lags or if there is an issue with the phone then the app itself is not very helpful. I recently got my son’s watch replaced because regardless of the days/times we set school mode, the watch would automatically go into school mode including on weekends. This went on regardless of troubleshooting efforts until Verizon sent us a replacement and we’ll see how it goes. Another thing I would like to mention is that the Disney edition watch really needs a timer function. I don’t know why this was removed for a watch that is twice as expensive as the other Gizmos that have the timer function. As other reviewers (on the Disney Gizmo watch reviews) mentioned, the Disney watch could really use a timer function and no one could figure out why this useful function was removed. Kids use this for homework, tasks, etc. I’m hoping this would be a software update soon. When we got the watch, for example, there was no Boba Fett character option, and after a software update a couple months later the Boba Fett character option appeared. Hopefully a timer option can be updated this way? I mention this request here because a Verizon representative actually told me this (Gizmo app reviews section) would be the best place to make such a request/suggestion.

We got this for our daughter last year when she started riding the school bus. The bus is often late, or has a substitute driver. They’ve gotten lost and been stuck down a one-way alley downtown before. Basically the bus could drop off anytime between 3:50 and 5:30 (that’s a crazy large window of time). I don’t like her walking down the street alone; we live in a big city! Now, we can track the bus and see exactly where she’s at and when she’s about to be at the stop so we can meet her there (rather than sitting at the stop for over an hour waiting). I also love that she can call me or text me, anytime, from anywhere. She has called me from school when she’s just having a tough day and needs some support and encouraging words. This watch has been a huge lifesaver! We love it so much we’re getting a second one this Christmas for our 8 yo son! Love, love the GizmoPal watch!

We’ve used a gizmo watch (replaced it once when my son forgot to take off before swimming) for about 4 years. PROS: Aside from the cost to purchase, it’s only $5/month for basic services AND gps (huge “bang for the buck”); the gps is more accurate than iPhone location services, it calls 10 people, location alerts let me know when he leaves school, I can put it on “quiet mode” if he forgets, holds a charge for 2 days (depending on how long his calls are). CONS: It takes at least 3 minutes to locate the watch using gps (this can be nerve wracking in an emergency), it doesn’t allow a 911 call (although I think you can make 911 one of your contacts), if I put it in quiet mode, he can’t take it off, sometimes the text messages are delayed (even though the notifications are on time), there are limited quick response texts (yes, he can use audio snippet but sometimes he is unable to talk), the watch band isn’t too durable (we’ve replaced or repaired ours at least once a year). All that aside, I’d highly recommend it for safety. He finally got a phone but the compromise was that he continue to wear his watch as backup. The watch gps is way more accurate and his phone inevitably dies or he forgets it at home. Eventually he’ll “age out” of this watch but it’s done it’s job for 4 years now. 👍🏽

I really like this watch for my 8 y/o who is not old/responsible enough for a phone or Apple Watch. This is his second Gizmo Watch - the first one was the original GizmoWatch and the speaker and microphone quit working (probably because he took it swimming or something). This one is the GizmoWatch 2, and I like the vibration feature to notify him of an incoming call/message. It is also a little slimmer in profile, which is nice for wearing under his ski jacket. Otherwise it seems pretty similar to the original. The app has worked pretty well for us so far. No issues with pairing or functionality. It would be great if it had a couple more features. I would like to be able to send/receive texts outside of the GizmoHub app. My 10 y/o daughter has an Apple Watch set up on Family Setup (so not associated with its own iPhone). Because of this, she is unable to text her brother, since there is no version of the GizmoHub app for the Apple watch and you can’t send “regular” texts. If the direct texting option is not possible, then I would like to see an Apple Watch version of the GizmoHub app so that contacts without phones can text the Gizmo-wearer.

I got this for my almost 8 year old because he is often with family or has other after school activities. This way I can always let him know exactly where I will be to pick him up and he can call to let us know if there is a time change for anything. It is wonderful. It allows us to reach out to him— without him having all of the bells and whistles of a smart phone (like apps and the internet) that he does NOT need. I also love that only his contact list is contactable. He loves sending quick little recordings and emojis in the text box to family across the country. He gets to feel like he can keep in contact without going through me all the time. My only complaint is how long the GPS takes to update his location. I am nervous about keeping the real-time location on and draining his battery if he is not due to be picked up yet.

My brother & sister have gizmo watches, and I had one as well when I was younger. The watches themselves are nice, and I love being able to text them from my phone as well as track them. Location is a little slow, but still accurate. However, as I am an older sibling I have had issues with access. These seem to be more on Apple’s end though. Restrictions have to be turned off for me to access the app, which is annoying. Additionally, the watches themselves only last about 2 years. Overall, great product and is amazing for kids who shouldn’t have phones yet, however older siblings with iPhones need restrictions turned off & the watches don’t last too too long. Edit: If app age rating restrictions are below 18+, the parents need to approve a request from the child. I have no idea why it is rated 18+, it shouldn’t be, but it is.

Please make this work with apple watch so I can reply via my watch from the app. Also, thank you for updating to the 8 hours. One more thing, please try to do something to speed up the real time location. It take about 5 minutes to get it. We are not rural and neither is my child's school so I'm not sure why this feature is so slow, which would only be used in cases of urgency/emergency. I had to use it once when his bus didn't arrive on time and then drove past our stop. It was a substitute driver who didn't know any of the addresses or the route and it was scary. Luckily I called him on the watch and he answered but he is only 5 and didn't know where he was. I kept trying to locate the bus via the live step by step feature and it took a long time. Needs to update faster in those moments. It's soooo slow for the real time locating. The updates are good though on the set times and locations.

The app overall is fantastic with my only minor complaint being the inability to adjust the sensitivity of typing in the pin access to open the app. I tend to have to attempt to type in the number a couple times before it gets picked up in the app. The bigger complaint is with the watches themselves. My kids complain that the watches will randomly dial someone and the call connection can be distracting even in school when in silent mode. I’m sure this is due to screen sensitivity of the watch itself and them not being aware of the accidental contact they make with the screen. It would be great if I could help my kids by using the app to adjust the screens touch sensitivity of the watch. While this observation is not directly app related, I used the example to highlight where app improvements could help the overall experience. Otherwise, no regrets on the watch products or the app that controls it.

I love the Gizmo Watch ! I’m actually looking forward to up grading my daughter watch. The watch she has now she can only have 4 contacts. The contacts you add on her watch is the only contacts that can call the watch. The gps on the phone and watch works well together. It gives me her current and past location. Also if she doesn’t answer her watch It can be set up to automatically answer! I love that I got her this watch it’s a lot of things going on in this cruel world why not invest in something that would be beneficial for our children . The upgrade watch has more to it like 10 contacts, capabilities to text, you can change the band on the watch, gps, water proof, has a fitness games and etc! I recommend all parents to get the watch for their children.

We had to have it replaced originally because she stopped being able to hear callers. It got really soft. The replacement is doing fine. I’m wondering if maybe it’s doing the reverse now where people can’t hear her as well but time will tell. I really like being able to see where she’s at, if she made it to school, she’s on her way home…. I also like being able to reach her whenever I need to. It will randomly turn on school mode or turn it off. Not sure what’s going on there? For the most part, it’s been a great product. Oh, I was also disappointed when we first got it that it can’t make emergency calls to 911. The emergency call it’s just when she holds down the button and it will call me. I do think kids should be able to have access to 911. Not all of them are gonna play around with it. I know plenty of kids that have Apple watches.

Got my grandson the gizmo for his birthday, and the watch & app work (almost) great, except for a problem with scheduling quiet time. When I set the start of quiet time (9pm), the stop time automatically resets to an hour later. Then, if I reset the stop time (10am), the start time automatically resets to an hour before the stop time. So basically the app is letting me schedule 1 HOUR of quiet time rather than overnight. Fix this and the rating jumps to 5 stars. Thanks for your response; followed your recommendations and they worked fine. I’m only going to bump to four stars, though, because it seems a little user-unfriendly to have to set three separate quiet periods to get one that runs 13 hours overnight. Might want to re-look at those system limitations to see if they’re really that necessary. Really do love the watch, though, and, more importantly, so does my grandson.

I love the gizmo watch and app that we recently purchased for our son who has autism. The ability to contact him without him having to keep track of a phone is invaluable- as well as the location services. There are two reasons I gave it only four stars- one being the limited text response from him. I have edited them but he is 14 and has more to say than the few allotments we have available. The second is that the app will not work on my Apple Watch. I forget my phone at home quite often (the Apple doesn’t fall far from the tree!) and I can see an alert when he sends me a text but I do not have the ability to respond if my phone is not with me. I wish that could be updated. Even with those limitations I would highly recommend the gizmo watch and app to those who are looking at purchasing a communication device for their children.

I picked up this Gizmo smart watch in October for my son who was going to a new school during a pandemic for only two days a week. He has multiple allergies and asthma so I figure this would be a great way to communicate with him without getting in trouble for having a phone in school. I also thought it was great for kids who don’t care to have an actual phone. My son is 11 and although I love the features of the watch I hope that they make a teen version of it with a few more apps such as blue tooth capability and maybe a camera. Would love some apps like music as well. I think if it had a couple more of these functions he may wear it up until his teens with out needing an actual phone. Other then that we don’t have anything negative to say about it. We did switch out the band to make it more sleek looking. A couple people thought he was wearing an Apple Watch.

Love the gizmo and the app. We have had gizmos for over 3 years. I do wish the child could type their own text messages if the parent allows. The voice texting allows them to get the message through, though I cannot play it if I am somewhere where I cannot play a message out loud. Overall the app and gizmos are awesome for my 11 and 7 year-olds and we will be using them as long as we can! I also wish the “To Do” list items could be checked off without playing a timer. I put things on there for my kids to get done and reminders to put on the watches but I do not need a timer with those items. I love the feature that allows the reminder to play until it is turned off though. It prevents a lot of forgotten watches. It would also be great if there were an Apple Watch app for the gizmo hub.

Let me begin this with saying I literally don’t know what we did before my oldest had his Gizmo. He’s 7, and has moderate ADHD that we don’t treat with medication. He’s gotten lost on his bus route several times and often forgets who is picking him up/where he is going (I’m a single parent of two and an RN, so we are BUSY). This device and app allows me to be aware of where he is at all times, and allows him to the freedom to call me any time he’s away (he spends a lot of time with his dad and extended family, for example). I can also call him and check in or remind him of appointments or events. That being said...the app itself is pretty glitchy. It takes a long time to refresh and update location, can display incorrect battery life, and can take a long time to load. Again, as a whole it’s indispensable, but the app definitely needs some work.

I absolutely love this app! It keeps me updated in real-time about where my child is, which gives me peace of mind especially as a parent of a child with autism. The GPS feature is very accurate and even lets you pull up directions straight to their exact location. The video and phone call quality is clear, and I can easily see and talk to my child whenever I need to. That’s a huge comfort when you’re not physically with them. This app is perfect for any parent who wants to stay connected and make sure their child is safe at all times, especially if your child is young or has special needs. It’s truly been a game changer for our family!

We have had 2 sons use Gizmo Gadget and Gizmo Pal watches. I would definitely recommend Gadget over the Pal - many more features for both parent and kid, and worth the price difference! We have used every option on the app and find them all very helpful, especially the GPS! It is accurate and a nice way to check in without needing to “bug” your child. The areas I’d like to see improvement: 1. Sometimes my messages will not get delivered to my son for hours - or even days. Or if I call, sometimes he won’t pick up. When I ask why, he says the watch never rang. On multiple occasions I’ve then checked the watch, and he wasn’t lying - my call is not registered. Scary! 2. How quickly the watch dies after giving you the low battery warning. (The battery does stay charged for a good amount of time, but once it’s dying, it goes FAST.) 3. The durability of the band (it’s not horrible, but we’ve made some self-fixes that have worked for now). 4. The time it takes to locate all the time, but especially if the parent is in a building it seems to take longer. 5. Seemingly randomly, sometimes the app will sign me out. Overall, we’ve been very happy with the product and feel it is well worth the $5 a month. (Not so much with the Gizmo Pal.)

This watch has been a fame changer in our house hold. We bought my 9 year old daughter this watch about 4 months ago. Few issues it’s takes about 3 minutes to get a update on location, battery status, the biggest is I will get a notification that I have a message from the gizmo watch but when I go into the app there is no message. I will check my daughters watch and see a message has been sent but I do not see anything on my end. I have tried turning off my app, reinstalling the app still nothing now this doesn’t happen every time but it does happen 1 out 5 times maybe witch is a big concern. However having this watch for my daughter has helped my daughter with her anxiety knowing I’m just a call or text away. Please fix the texting issue, this is a huge glitch in your system. Thank you.

I absolutely love the Gizmo app. Aside from it calming my nerves of knowing where my princess is. It has saved me when her school kept her behind instead of being on the bus. Luckily I ALWAYS check the app. I love that it counts her steps it motivates her and she is able to play games to entertain her along the ride and call me whenever. She literally just called to ask if she is a vegan. She is not. I would love to get a new screen her being 5 she has banged this one up quite a bit as well as a screen protector. I also would like the exact pinpoint location to work a little better and not keep whirling around. Outside of that I am very happy to have it, I have recommended it countless times and enjoy the peace of mind while I work.

Originally I bought the watch a few years ago so if my husband’s dementia took him out of sight, I could find him easier in the yard or woods. He died in February. Our family shares and recycles, so my just-turned-8 year old granddaughter was pleased to inherit the watch. She lives just through the woods from me, wants to borrow my iPhone, so she is quickly and proudly learning to use all its features that “Grampy” didn’t know how to use. She has two older siblings who have a smart watch or something electronic, so now she feels more grown up. I like it because I can track her, she can contact her mom, and she feels so good about it.

We bought the GizmoGadget for my high functioning autistic son. He had been wanting a bit more freedom outside of the house and this has given him what he desires. I love I can limit who he calls and who calls him. I love he doesn't have internet access with his GizmoGadget where he can get into a bunch of things he doesn’t need to know. I love the auto answer feature. The price was great compared to other options I looked into like angel sense, other GPS watches, and cellphones. The only reason I didn't give the the app 5 stars is because of the lack of real time GPS location services. I do wish I could set a timer to go off for reminders for different activities he needs to be reminded of. Beyond that, great app for what we need it for and easy to use product.

So frustrated with this app. Was working fine until it randomly logged me out one day and I have never been able to get back in since. I logged in with my Apple ID - when trying to log in, I got an error that said “could not update the Apple JWT token”. I went to my Apple ID and disassociated it from The GizmoHub app. Now, when I try to login it says I need to setup a new account but my number is already associated with an account. So I’m totally locked out and my daughter is walking around with a useless watch. I tried calling Verizon three times and they are totally clueless. They told me to contact the developer of the app who is Samsung - ummm. No it isn’t - it’s Verizon as clearly seen here in the App Store. I also tried emailing the developer who is responding to many of these reviews but have received no response. So upset - feels like a total waste of money. Update: the email I sent received a reply and the person was very helpful in fixing the issue. It took a few days which was tough when we need the watch to work but he was very polite and understood the issue unlike the multitude of calls I made to Verizon. I think he’s the only person working for gizmo troubleshooting. Verizon, your reps answering the phone should know how to handle basic gizmo issues! Thanks to Daniel for the help. The watch is useful and nice when it works.

It is absolutely beyond frustrating that an app used for communication does not allow AutoCorrect when typing a message. I end up with so many typos that I just get frustrated and call my child which is not always the most convenient or best option. Please, please, Please, add in AutoCorrect to the texting function! And this isn’t so much about the app itself, but the overall system…I don’t understand why I cannot just text my child directly using my regular messaging app? One of my other children has a Gabb watch, and if I were to do it all again, I would stick with the Gabb watch for that reason alone. It is such a pain to have to use a secondary app to just send a text. The Gabb watch lets me add only approved contacts as well so it’s not like my son is getting SPAM or unapproved messages. So I don’t understand why Gizmo cannot do the same thing. Plus it means that my older kids with phones cannot text their younger sibling unless I make them a guardian or caretaker account, which I obviously do not want to do. Plus, they don’t want to have to download an extra app either… please consider changing this ASAP!

We’ve only had our Gizmo for a couple weeks. So far it works great for phone calls and, though it takes a while to show the location, it does bring up where my son is. The issue is with the text function. This is preferable for us since I work in an office and he is at daycare and we can keep in touch this way. Unfortunately, my son sends me texts and I get an alert on my phone and a badge on the app, but when I open the app there are no messages. When I check his Gizmo watch later, I see that he did send me some messages that I never received. Occasionally they will come through later - sometimes after a day or 2. But usually they never come through. I have tried uninstalling and reinstalling the app, closing out of the app, and have done a hard reset on my phone, but this has not fixed the problem. We have the Gizmo watch to stay in touch, so not being able to receive texts from my son is a huge issue. I appreciate you looking into this or offering suggestions on how I can fix this on my end.

I had heard such good things about this watch, but I have to say since getting one over 2 years ago, I’ve learned they have BIG flaws. For starters, when signing up you’ll want to be sure you’ll never change your email address as you can’t edit this for future usage. Also if you run into any troubles, Verizon asks that you contact LG, and vice versa. Then there’s the app... it truly lacks in upgrades/updates. It takes a bit of time to generate location no matter if your phone is on network or WiFi. It frequently signs me out without notice or reason. Notifications are set for numerous “features”, but no notification is ever pushed through or received. The app greatly limited fun emoji’s for kids and the voice memos are sometimes difficult to make out due to microphone clarity. Also the watch itself often hangs up on contacts at random. I just feel all in all this device & it’s app utilize a huge amount of my time monitoring it, than it provides of peace of mind benefit of being in contact with my child on the go. Save your time and money folks.

We bought this watch yesterday from a Verizon store. We tried to pair it to my phone as well as my husbands no luck. Went back to the Verizon store where they tried on both of our phones, factory reset the watch, gave us a new watch, called tech support...still no luck. Tech support says this is a known issue and they will contact us once it’s been resolved. So until then thanks for taking my $200 bucks, charging me a monthly service fee, and leaving me to try to explain to a 9 year old why her cool new watch that she has been begging for months now has to sit on the shelf and in all actually will likely be returned...sigh, EPIC FAIL!!! Update: I have been on hold with customer support for 1 hour and 6 minutes...no one seems to know what is wrong BUT that it is a known issue and they have other tickets open for this same problem...meanwhile my 9 year is crossing her fingers that her watch will work...the saga continues!! Update: Bye bye gizmo, returning it today. It never would pair despite multiple attempts with Verizon customer service and emails to app support. This would be a great product IF it actually worked.

So a few weeks ago my wife bought our son a Gizmo watch. We downloaded the app on both phones and neither one will sync. Went back to the store, had a rep come by our business, then to another store, got a 2nd Gizmo to replace the first one, and it still won’t sync with either of our phones. Between 5 Verizon reps, 2 Gizmos and a lot of my time, deleting, updating, doing everything numerous times because “nobody has ever had this type of problem with syncing a Gizmo”. But it turns out you can spend a few minutes online and see it’s a known problem. The issue is likely with the latest Gizmo Hub App (an update probably is to blame) and they have a few more days to get it fixed or we will be giving up this thing for good. No telling how many others have already given up theirs, probably in the thousands since it’s been going on for a few weeks. I hope Gizmo has their people working around the clock to fix it because this issue could end the whole product if it continues much longer. It’s such a great idea, but like any idea, if it’s not executed properly it’s a waste.

Bought this for my grandson in July 2024. His mother is the guardian and in control of the phone and I am listed as a caretaker. We are both having issues with the phone not updating location even when we manually try to update it. We did a reset based on email correspondence I am having with the tech team and the phone worked half a day and it has started doing the same thing again. Been working with the tech team over a week via email and it is very slow. They don’t do anything over the weekend and sometimes they don’t respond back at all and I get one response today. They’ll ask one question and I’ll respond and then I don’t hear from them until the next day or even two days later. It is extremely frustrating and is not performing like it is meant to. My grandson is also having difficulty with it vibrating randomly and there are no messages or anything that would cause it. At this particular point I wish I had purchased something different.

When the GPS works it’s great but for the most part it doesn’t work well. There is a big lag most of the time. Defeats the purpose of having this watch. I’m having to close the app then reload at times to get the GPS working (this is when I’m using the live tracking and click on the icon to update location) . I get text saying she’s at a certain location but the app still has her at school. For safety reasons this app/watch leaves much to desire. Maybe they do it on purpose to force you into getting a smart phone for your kid. The call and texting feature seems to work well. Update: today our call was dropped and then no calls would go through ( in or out). What’s the point if my child can’t contact me. When I got home I had to power the watch off then back on. It work fine after that. And yes the app is up to date on updates as well as the app on my phone.

My daughters first watch Gizmo Pal would turn off automatically so upgraded to Gizmo Watch. Which I was worried about the screen so bought an expensive liquid screen protector which didn’t work at all cause while my daughter was taking off the watch it fell and screen broke. So I have insurance on the watch and no problems they sent me a new watch. New watch came in got activated and and wouldn’t pair to gizmo hub. So they sent me another brand new watch. same thing. I’m on my third watch now now and still won’t pair. I finally got someone in Verizon that knows what they doing and said it’s not the watch it’s the app. Not happy as it’s the busiest time of the year for me and my family and my daughter have been without her watch since May 1st. I can’t call her after school to let her know what’s happening or anything. Not happy at this time as I’m paying for a service and My daughter is without her Gizmo Watch. I will change my Review once this gets fixed because before this issue it was working great. Need to fix this ASAP

I never write reviews but if I can save just one person from the immense frustration of this device, I’m here for it. First Gizmo2 stopped working after a day. Just relentlessly turned on them off. Forced to order a second Gizmo to replace the first (still waiting on that refund) and now the Hub won’t connect it to my child. I activated it per GizmoHub instructions. I go to pair with my child. It said that Gizmo is already connected to my account. But GizmoHub says I can’t do anything because I have no gizmos added to my child. Click here to add gizmo. I add gizmo. That gizmo is already paired to my account. Lather, rinse, repeat. Hours with Verizon tech people. First delete and add a child. Then delete the app and redownload. Completely circular instructions, same “add a gizmo” then when adding the Gizmo, “that gizmo already paired with account.” Now I have to go to the store to get THIS device refunded. Don’t put yourself through this. There are other more reliable ways to keep up with the kid. This is junk.

This is the 4th gizmo I’ve purchased, I took a short break from Verizon and while with a different phone company my daughter used their version of the watch. When we switched back to Verizon we were so disappointed because we had forgotten that the “texting” is just using one of 30 pre written choices not actual texting. The other company has the option to swipe to text. You should offer both the pre written option or the swipe or tap to text. My 12 year old wanted to keep using a watch because she recognized the drama that cell phones cause and wanted to continue to use her watch to communicate but was unable to send actual texts so she opted to switch to a phone reluctantly. Please see if you can make that an option as my first grader who enjoys reading and writing would like that option to communicate with us.

It does lots of things. Here are my specific issues: 1. The app is not intuitive or well organized at all. Why does it take several taps to get to the new message my kid sent me but I immediately get to know how many steps she's taken today? Why are things I will never need given prime real estate (E.g. Adding another Gizmo and the photo gallery, which isn't supported on her watch)? 2. I want to change how my phone rings/buzzes when I get a text or call through Gizmo, because it's important that I feel the buzz if my kid needs me. I want to be able to manage the specific alert noises and volume for the Gizmo app (separate from all other apps). 3. I should be able to read the texts between her and her other Gizmo buddies. I understand keeping texts with grownups private. But between kids should be monitor-able.

I don’t understand why the app must be setup on an approved contacts phone to text a Gizmo watch user especially since each watch has a valid Verizon phone number and the app is not required for phone calls. Not every one has a smart phone and there is no hands free option for texting (while in car, Siri etc). Older folks wanting to be techy with kids/grandkids are being left out and Verizon isn’t addressing some key functionality. Please consider more options. The approved contacts list already restricts who can contact the user and is well controlled. Other carrier solutions like Tmobile offer more options Also a screen protector is desperately needed. The Disney edition seems be be the hardest to find protectors for. Verizon is missing out here too on key product accessories. These screens are not replaceable so additional steps should be available to prevent scratches and cracks.

We’ve had our watch for about 2 years. We only use it when my 10yo son with autism wants to walk around the neighborhood and walking trail behind our house. We have noticed a decline in accuracy of the gps tracking over the last 6 months or so. Sometimes it shows he is on the freeway next to the trail or inside an apartment complex so it can be a couple hundred feet off. This seems to be a new problem because it worked much better when we first started using it. Other than that it’s worked well for us especially this year during COVID. He can go for a walk to get about of the house and get some space from us but we have the peace of mind knowing where he is. Even when the Sheriff picked him up after someone reported him walking alone (kids walk around our neighborhood all the time but my son makes odd body movements so they thought he was lost) the Deputy saw the watch and knew what it was and was able to get my son to call us so we could come get him. I would make these recommendations: Have a function that gives you walking directions back home (or school, or your Nana’s) Map feature to show the kids where they are and maybe reverse locate parents. Overall I’m happy with my purchase, just wish that the GPS was more accurate.

Overall, the watch works as advertised. However, I can find no way to clear off past notifications I no longer want to see. I have gone thru the instruction manual, Googled problem, and even contacted Verizon Customer Support and no one has been able to help. There is an option to clear the text messages on the messaging screen but no option I can find on the notifications list screen to clear them off. Clearing off past notifications should be an option for the primary account owner to do so. Do all these notification stay there forever? Also, on the Notifications options screen you can an only choose “all notifications” or select only one from the list. I think the account owner should be able to select only those options they want - no all or only one.

The point of this watch is, among other things, to keep track of my child’s physical location in case of abduction or emergency. The map accuracy is off by anywhere from blocks to nearly a mile! When I sat at my kitchen table with the watch, the app showed the watch in a stranger’s house 2 blocks away! When I dropped by kid off at school, the app shows the watch is at a dental office on the other side of the neighborhood! So in an emergency, this would have me or the police looking several blocks away from where my child actually is. Since tracking the location of the watch is marketed as one of the primary features of the watch, this is a HUGE FAILURE! This needs to be addressed and corrected ASAP! This technical issue defeats the primary purpose of the watch and makes it nearly useless for its intended purpose. Also, the app only allows ONE person to be designated as an Emergency Contact. So either dad or mom, but not both. This is also unacceptable. The watch is on my Verizon account, but I want my wife to be an emergency contact when I’m at work. Finally, and this is a significant problem, the app only allows texting or video calls to other people who also have the GizmoHub app. Otherwise, the watch can make simple phone calls. So unless the others want to add another app, this app, to their smartphones, they cannot text the child. So grandma cannot gets texts or video calls unless she can install and figure out how to set up this app on her, already full, smartphone. Why? The service is running on my Verizon cellular account. My iPhone has no problems contacting others. What’s the reason THIS app is needed to access and use common smartphone functions? Overall, I think the watch is mostly OK and this app is below the standard. Gizmo, address these issues and push an update. Texting as well as calling should be a no-brainer for this. Those are minimum acceptable standard. The GPS location must be updated for accuracy immediately. The inaccuracy is completely unacceptable! This is 2024 and you can do better. We demand better for our children.

This watch is very good and reliable. The battery life is good and our kids have been able to navigate it easily enough. I would have given 3.5 stars if a half star was possible. My biggest frustration is that the app is not comprehensive. It does not match the features on the phone. My kids do a lot of biking, jogging and hiking. The watch can track these things but these activities cannot be viewed in the app. The app only shows steps. I would recommend that everything on the watch be available on the app, especially the activities. I’d also like to learn how to calibrate the watch activities from the app. The watch is not very accurate. For every three miles, it seems to be about 0.5 miles short. I’d love to see this get better too. All that to say, very good watch but limited app usage.

The app is okay, I don’t like that you cannot turn the watch back on from the app. Also, as I write this my gizmo app has not updated at all today (h my husbands) and I have already uninstalled/reinstalled. My kids are currently at school (hopefully) and the app has now failed to do its job by not notifying me of anything as it is stuck showing me last night and had not updated at all. Also, the task reminder times are way off or don’t ring at all on either of my children's watches. Great idea, but already has bugs and the battery doesn’t seem to hold a charge as long and we have owned these watches for less than 1 week. On that note I am giving it 3 stars because when working it does its job of letting us know where are kids are and allows them to contact us in a emergency.

The app functions okay. Sometimes things lag. The map function is slow and sometimes not accurate. Updating contacts is a pain and I can never tell if the information is up to date. For example, I went in to add a person to the contact list. It said there were seven contacts. Then it didn’t work. I had to restart the app. And it said there were 12 contacts. I added the person and then it said there were eight. I don’t know what to trust. We also couldn’t get the app installed and working on our son’s phone to be able to text with our daughter because it wouldn’t send the verification email. Overall, it is one of the only options and has worked fine for what we need it for. But I am looking forward to not having to deal with it in the future.

This app is ok. It does what it needs to do…albeit very, very slowly. This new version is faster, but still slower than most apps on the phone. When is Touch ID coming? This would help with the login process and the slight delay that frequently occurs. You can text your kids, call them and it’s a great way to stay in touch without giving your child a phone. Even though the app frustrates me, I still love the Gizmo compared to a phone. Still waiting for the developers to fix the bug where the phone loudly chimes every morning at 7am to kick off a step goal. There’s no way to adjust this other than to turn of step tracking, which my kids love. I did turn it off for a few days and then back on. It worked to remove the reminder on my daughter’s phone but not on my son’s.

Got the Gizmo-Disney edition. The watch looks cute. It has some nice features like phone call and text message. But, there are many issues that you will not expect in a product from a company like Verizon. (Had been a loyal Verizon customer for almost 20 years, and usually I am very satisfied by their service even though they are on the expensive side). First of all, the location tracking doesn’t work 95% of the time even when the phone shows full signal strength. For me, this is a show-stopper. Secondly, you can pair only one phone to the watch. (Verizon, use your common sense, both parents should be able to track the kid). Returning the watch as it is quite useless when tracking doesn’t work. There is $50 restocking fee, but still better than keeping a useless product.

When the app works it’s nice. I like being able to track on demand or always track, easily send messages or calls back and forth and add to do lists, reminders etc. but so often the app or watches themselves lag, don’t update, freeze all together. And lastly…the fatal flaw in my opinion…no way to turn the watches back on via app or to not have a way to turn them off except for via app like other similar brands. To me, this renders them almost pointless. A kid is mad at you and turns their watch off, someone kidnaps them and turns the watch off, someone steals the watch and turns it off…SOL. This should be priority number 1 in updating to something capable of remote power on or removing the power off feature from the actual watch itself and only allowing power off via battery drain or through the app.

I am still very frustrated with this app. We have been using it since August of last year and there have been absolutely no improvements made to the GPS locating feature. Taking 2+ minutes every single time I want to see my child’s location, and half of the time the location being wrong (not actually updating) or stating that there is a weak connection and the location cannot be found is ridiculous. Isn’t this what we pay monthly service fee for?!? Using the GPS is the main reason we have this watch and it’s extremely frustrating that I am paying monthly for something that does not do it’s job. Also, The battery life never updates when I go into the app, I have to physically tap it every time to get an update or turn my phone off and then back on to get an accurate battery reading. PLEASE FIX THESE ISSUES, ESPECIALLY LOCATION TRACKING.

I have been having an experience where my son’s watch is saying he is located at a certain address that is not our home, that he’s never been to and it continuously has been happening for two weeks now. I was told to contact customer service at Verizon. They have been very rude, not helpful and told me they were not going to help me anymore. We are putting our kids lives at stake using this system and if we can’t count on it, if it is unreliable and we can’t get help when something isn’t working, then I don’t recommend any parent using it! Very Disappointed! Dawn S. To Whom It May Concern: The issue is still ongoing. It actually just happened right now. Yes, I did say I think two inappropriate words during the two day ritual that we had to perform to try to get anything resolved. No, that isn’t the most appropriate way to handle things, I understand but my child’s life is at stake. So, obviously to me, that’s more important I think then somebody’s feelings. I’m sorry if you don’t understand that. As parents, we have a right to be concerned about our children’s welfare and the services that you provide and if you want us to continue to pay for the services and pay for your businesses, then I think you should have some understanding.

Bought this for my son who is now riding the bus home from school. All seems to work great. GPS is normally a little off, but close enough. My problem is the notifications on the parent devise. When my son sends me a message I get a quick ding and the badge icon. No screen pop up or repeating sound like a text message and nothing on my Apple Watch. So that means when the iPhone is asleep, and all notifications revert to the watch (like it’s supposed to) I get NO GizmoHub notifications. I often don’t see messages for hours bc I don’t get notifications on my Apple Watch. Even dominos tells me my pizza is ready on my watch, but not this? I need repeating/more aggressive iPhone notifications and I also need Apple Watch notifications to give this 5 stars.

The previous version is simpler, more user friendly. This version has a dashboard automatically opens to update location and battery life. I don’t need to track location every time I open the app. It is a waste of time and battery.