Amazon Fire TV Customer Service

Amazon Fire TV Positive Reviews

4 STARSSo I lost my fire remote and the original remote has been lost to this tv since I was 3 and now I have to get up to go turn up and down the tv and turn it off don’t get me wrong an amazing app but I wish you where able to turn the volume up and down and turn the tv on and off from the app but thats not really my biggest problem my biggest problem with this app is that if my phone turns off I have to reconnect the remote again which really shouldn’t be a problem but We have like 10 different fire sticks and some of them are the same number for some odd reason and then when I do find the right fire stick it won’t let me connect back to it so I close the app and come back and it still won’t let me connect so I close the app again and wait for like 20 secs then it lets me connect again idk if this is just a me problem but I would love for it to be fixed..Yrf_onnieVersion: 2.10.1

It’s very good, but needs improvementThis app was very useful when I lost my fire stick remote (idk how I lost it but I suspect it’s in my room), my mom mentioned it to me, and I reinstalled it. (my mom must’ve had the app previously) It took me by surprise of how good it was! I functioned just like my fire stick! (My fire stick was awesome btw ;-;) But there is two things that irritates me. And one of them is when my phone turns off automatically, it would have a little “Reconnecting” thing. This didn’t bug me much, until now. Now, if you leave the app open for a long time, the “Reconnecting” thing will be a bit long. (Not too long, but enough to annoy me) And, there is the last thing I need to complain about lol. If you leave the app for a long time, the thing I just said above is if your fast enough to come back. If you leave it for a long enough time, when you come back to the app, it shows how to connect to your fire stick TV. Now, this happens a lot, and it’s really stupid cause it takes so many taps just to be lucky and actually connect to it. Let me get straight to the point. Sometimes if I try to connect to it, (which means tap on what my TV is called) it doesn’t work. It’s like a frozen screen, but it’s not. And if I hit the wrong thing, which happens often, It would send me to “Add Devices”. Please fix this, it would be better for me..KTRuffinVersion: 2.1.731

Easy fixI usually don’t do reviews but here it goes... this app has always worked great for me especially since I have lost the physical remote. But recently for about a week or so when I attempted to watch anything the app would not let go up,down,left or right I could however click on the setting button and it would immediately take me to settings but again I could not go up,down,left or right and when I clicked the home button it immediately went to the home button but I still couldn’t move around. I came on here in the reviews to see if anyone was having this issue I had attempted to unplug and re-plug the fire stick and I was still have the same issue. Today I decided to contact support through the app and selected call me, so I immediately got a call waited less than 1 minute and they actually helped me. She was able to take control of my screen and see what I was talking about she had me troubleshoot by reinstalling this app on my phone than unplugging the fire stick from my tv wait 2-3 minutes than plug it back in and to my surprise it WORKED i guess waiting before replugging helped because I had unplugged the fire stick before but not that long just like a couple seconds so yeah hope someone can find this helpful..MwangotaVersion: 2.1.490

I like this app…but it’s buggySo we lost our remote and have to use our phones. This is the only app that I have found that actually works decently. For the most part it works pretty well. There are times when it has issues “connecting” and we (this happens on both my bf phone and mine) have to completely close out the app and get back in. This usually works and we go on our merry way. Sometimes I have to do this multiple times throughout a show or a day. It just depends. It’s normally just a bit of a nuisance, but not anything too bad. Lately though, within the past week or so, the app has been completely freezing up. The arrow button will freeze making the firestick go nuts. Even after closing the app and opening it again it will only work for a few seconds. It is very random on when this will happen and then it will go back to working again. I have just redownloaded it, in hopes that it will fix it. Fingers crossed. But I wish they would fix the bugs that make it keep disconnecting. It really is annoying. I do like this app otherwise, as I said this is the only app I have found that seems to actually work with the Firestick (that is free at least). I haven’t tried any of the paid apps. I may have to go that route if this doesn’t work. Fingers crossed!.Blueluv07Version: 2.2.107

Not greatMy sweet little dog decided to take it upon herself for eat my remote to my fire stick. I thought no biggie I’ll just use this app. At first I had no issues, and it was great. Now I stay steadily annoyed with it. Starting with the minor annoyances, anytime I leave the app and come back in it takes a while to connect; which isn’t a big deal but is still annoying. More recently now, half the time I try to use the app it takes forever to load and then wants me to reconnect my tv with the app multiple times. Now I am having issues with the app even connecting at all. It will tell me to make sure my device is plugged in and all that, and you usually either have to wait while or start unplugging everything. Nothing is wrong with the device. It stays plugged in, and I’m tired of unplugging my WiFi, and unplugging the fire stick, and re-downloading the app, etc. Having read some other reviews it appears this has been an issue for some and it would be nice it would get resolved. First world problems, I know, but it’s still annoying..SMD2000Version: 2.1.2265

Excellent!!!Just set up the app for my Fire TV remote and it’s awesome! Pairing the app to the Fire TV was seamless. The app itself works extremely well and I prefer to use it in place of the actual remote since it just feels easier to navigate through the Fire TV options using both hands on the phone instead of one when using the physical remote. Also, if a reconnection is needed when reopening the app it does so immediately. It's important to make sure your connected WiFi network remains the same on your phone as it is on the Fire TV WiFi connection. I suspect that poor WiFi connections and conflicting networks are the reasons why some have complained about their reconnections to the app either not working or taking too long. No problems here with that. The voice commands functionality works great too, just speak what you want to watch and you're set to go. Ability to turn the tv on or off by voice is very convenient too. More to explore. Well done!.Pacman rulesVersion: 2.1.2109

Great!!I got my Fire TV Stick about 3 years ago and a few months later after that, the remote randomly stopped working, even after switching the batteries out. I even replaced the Fire TV Stick itself so now I have two lol.. my brother has one as well and introduced this app to me and ever since I’ve been using it. It works great for me personally. The only “issue” that, might I add, occurred once was when the tv would switch off the fire stick and go to the “no signal” screen indicating nothing was plugged in or connected, which was weird because it WAS plugged in. I’m not sure if it was the TV or the fire stick itself, but whenever it did switch back on the fire stick, it would go back to the no signal screen a few seconds later, and the app had trouble connecting. I don’t put the blame on the app itself tho… SO TO SUM IT ALL UP… 10/10 would recommend! :).Theyyluv._.aniyah🥰Version: 2.1.2265

Very Convenient/Easy to UseMy dogs chewed up our remote, so I found this app to use in the meantime! It is also super easy to figure out as well. The blank touch pad was a little confusing at first, but it’s not difficult to navigate. I do think the app would attract more users if there was some kind of circle dial similar to the Fire TV remote or at least 4 directional arrows so it’s easy to specify direction you are clicking instead of having to tap on the blank center touch pad. There was another remote app that has this, but it wants you to pay to subscribe and does not seem to be as good as this app. The only major downside of this remote app and other remote apps I’ve looked into, is that they don’t seem to have volume control options, so I’m still going to have to buy an actual remote because of this. If it wasn’t for the volume issue, I would be happy just using this app from now on..RTurner623Version: 2.1.69

Awesome!!!Ok so know that this isn’t a perfect 5 star rating because NOTHING is perfect. Take that into account and this app update is awesome. The old swipe feature had its place but this looks more like a real remote and that’s what we’re all used to. The app is easy to pair and comes in very handy because the remotes that come with the Fire Sticks are crap. We have 3 Fire Sticks in the house (2 HD and 1 4K) and only one remote still works. It’s the remote for the 4K Fire Stick and we decided to re-pair it with the bedroom tv. The “d-pad” on the app needs to be smaller, it should be at the bottom of the screen for people with smaller hands like my wife and there needs to be more options that would be on a basic remote (like a sleep button or volume control) but overall this update to the remote app is a HUGE step in the right direction. Adding the remote listening feature, which is available for the Roku remote app (we have two Rokus as well), would be awesome too..ChunkyZeusVersion: 2.1.490

Beta Technology is WonkyTrajectory of AI Personality: It seems like the AI’s that are being utilized to not only help run the Beta technology on the applications, as well as on the TV itself is causing the app and television alongside with the Wi-Fi to not work correctly. It also seems that for whatever reason the AI has developed a ““ personality, where their response is either more appointed, or it is dismissive, or it is helpful, depending on the region in which the language has been chosen. I personally have an AWS business account that was started quite some time ago so I do have a global access so it would make sense that I am able to create multiple profiles. What I don’t understand is how I only have one profile and the fast switching and infringement continues to happen even on a static IP network..JohnyCastelliVersion: 2.6.2

Works great until it doesn’tI use this app because my plastic remote stopped working all of a sudden. It works fine, and I like that it has a keyboard feature so I can type more quickly than searching out individual letters. However, some of the features of the app remote don’t translate to certain fire stick apps, so it can be difficult to maneuver those apps with the slide screen on the remote app. And the app suddenly stops working with my tv and will not work for a day or two at a time before it magically works again. I will be using it to hit play on one show, and when I try to use the remote app a few minutes later it stops working. It shows that you’ve moved your finger on the selection pad, and it shows that the buttons have been pressed at the right time, but nothing changes on the tv screen itself. It’s quite frustrating when this happens, but when this app is great when it decides to work..Kukuk4cocopuffsVersion: 2.1.69

Updates seem to be more of a problemOver the years, this app has been less and less effective. As of this version, I constantly have my app opening with the UI, it’s responsive but it does not control any devices. I cannot exit out of the UI to select a fire device. When I close the app and open it again, it quickly shows the devices and opens the UI of the remote again. I also reset a FireTV, 3 or 4 generations ago, and I could not connect, even the plastic remotes had a difficult time. Thankfully one of them worked or I would have had a new paperweight. I bring this up because after the fire tv reset it, when it was turned off and the app was working, my device wasn’t available, after the reset and the device turned on, it showed in the app, couldnt connect to it though. Also could not setup any older type devices. Not sure how this app works but it needs a lot of work.TuleinyanaVersion: 2.1.69

Good but needs improvementI like this app this is pretty good. But there’s things that need to improve. For example, whenever my iPad which has the app turns off there will be like a reconnecting thing and it takes forever and sometimes when it turns off it will lose the fire stick. every time it turns off most of the time it loses the fire stick which gets annoying. my family has been using Firestick app for a long time as I have an experienced this type of problem until not too long ago. I gave it to three stars because of this problem. Some good things about it though is that it has very good sensory it has very good trolls to understand and I like how it has a keyboard you can type faster. If the people who made this app are taking the time to read thank you and I hope you guys have the time to shake this problem..Improve pleaaeVersion: 2.1.2414

IOS 13 update breaks Fire TV Recast setup flowWe recently moved to a new home and I needed to setup my Fire TV recast in a new location. I had all sorts of problems connecting from the Fire TV app on my phone (iPhone XS, iOS 13) so I assumed I needed to reset the Fire TV Recast and start from scratch - no big deal (I thought). After trying and failing to connect, then rebooting, reconnecting, etc. the ‘NEXT’ button kept freezing during setup within the iOS 13-compatible Fire TV app during the “connect to the device WiFi” step during setup. I tried and repeated this step for 30+ minutes before giving up. I then tried to set up the Recast using my wife’s phone which was still on iOS 12 (Fire TV app for iOS 12 on iPhone 7+), which worked immediately on the first try. [note: other than Fire TV Recast setup issue on iOS 13, the other features/functions worked after we set up the device from another phone].YostrjVersion: 2.0.2846

Remote does to frequentlyThe app itself gets 4 stars. But the TV/TV Remote definitely a 1 star. App is great to fall back on when tv/tv remote not acting right. Glad we do have an app to assist. Thought the idea of this smart tv Element with Alexa was an good idea, so I bought the tv on clearance pretty much half price. I really realize you get for what you pay for. To keep up with the modernization of what is going on, they just push items out way too fast. Usually I look at reviews before I purchase something but this was on a whim. I feel like I’m changing batteries in this remote once a month, why is the question? I feel like I have an defective tv and remote. I have only had this tv for 4 months within the first month I had to have the remote replaced, so I’m on my second remote. I just give up with this tv.SharikaDVersion: 2.0.1283

How is this still not fixed???Update: Seriously why hasn’t this app been updated and fixed??? It hasn’t worked on my phone for at least 2 weeks. It’s ridiculous!!!! Previous review: The app is useful and easy to navigate WHEN IT WORKS, which it only does about 50% of the time. The other 50% of the time, it will either be unable to connect to the fire stick OR it will connect/open and allow “buttons” to be tapped but does not control the tv at all. It’s extremely annoying and not fixable by closing & reopening nor uninstalling & reinstalling. It just randomly starts working again, sometimes after 2-3 days of not working at all. If it worked even 80% of the time I’d be happy....Former snapperVersion: 2.1.69

Great functionality, but can be improved.It would be great that the support team upgrade this app since sometimes it takes long time trying to connect to a TV that is turned off. This happens when you got multiple fire TV’s and you want to control a particular one but at the beggining when you open the app it tries to connect to any of the tv, if that tv is disconnected the app will be stuck trying to connect for a couple of minutes. It would be great if they update that app in such a way that when first open the app the user may select which TV wants to connect and avoid waiting, or adding a button to cancel the connecting attempt and then select the correct tv. Thank you..BrandomiVersion: 2.3.183

Saved us!I’m super thankful for this app because my 1 year old is in the stage of taking objects and hiding them and since he can’t speak, we are left to guess and search for things. Well this time, I’m convinced he threw our fire stick controller in the trash since we have looked everywhere for it and it is nowhere to be found. I panicked for a moment and decided to look up if there was even an app for my sort of problem and there was! Now, we don’t have to buy a controller. We can simply use our phone to control our fire stick. Also I like the idea of not having an actual remote because then my son would try to eat it and lose it again. Love this app and so thankful for it too..Tatyana_ochoaVersion: 2.1.1826

Pretty good appI usually don’t do reviews but here it goes… pretty good app overall the only downside is you can’t turn it up or down or turn the TV off and there’s about a one second delay to press any button and every time you go into the app it takes a second to reconnect but other than that it’s really easy to connect and pretty good app I enjoy using it because my dog chewed up my original remote and it’s a nice alternative the best part is you don’t have to pay I was looking for a wide for an app you don’t have to do a subscription and I finally found this one absolutely recommend for an alternative but not an all-time remote I have a feeling I’ll be using this for a while until I get a new remote.Cbtry55Version: 2.1.2414

HorribleI have never writing a review but this was so bad that I had to. I don’t think I’m the only one but I got this app cause I lost my Toshiba fire stick remote, so I started searching for an app to help me with the problem. And I settled on this, I started using it and was working pretty well but after 2 or 3 days it wouldn’t work. So I kept trying a week later and it finally worked but for only one day. So what I figured out was this app for me even though I was connected to the same internet and everything as my tv is that every week for one single day it’ll work. So I would not really suggest this app if looking for a good one, so yeah this is not a good app. I hope this finds you well, goodbye..DarkCalVersion: 2.1.1184

So soI’ve owned this for more than a year but I find myself using the physical remote much more than this, due to the inconvenience of not having volume control or the on/off power button. I still need to have the physical remote next to me for certain maneuvers. Not worth it, too confusing to having to use 2 remotes. Other than that, the controls are pretty good, I prefer the touch pad for getting the job done faster, but many times it’s so fast, that it zooms through the entire screen, having you miss the target, you can’t control the speed either. From this point of view, the directional arrows pad takes you where you need to go, but in a slower pace…..your choice. Still, not having the power and volume control is a big let down for me..DIDE2020Version: 2.1.2011

Does it’s jobIt does it’s job just fine with no problems. i came home from work to my new fire stick not working no matter what I did, it just wasn’t connecting to my tv so i downloaded this app. it’s been great! but my big problem is the connection. You shut off your phone for five seconds and it takes like 10 seconds to connect back to your tv. it’s especially annoying when I need to suddenly get out of my seat and leave the room but i’m waiting for the app to load so I can pause my shows. It sometimes works faster than others, like there will be times where it instantly connects and then there’s other times where it’s even taken like 15 seconds. All good tho way better than no remote at all. for sure a life saver!.DrinkyofuckingmilkVersion: 2.4.251

Why did you change it?? Was working perfectly!That’s what I hesitate updating some Apps, the original version worked flawless and I did not upgrade for several months when the new update came out, I figured I’d give them some time to work out the bugs, but no, every since I updated this app it does not connect to the firestick unless I uninstall and install again. It may work for a few clicks before I it freeze and I have to do it again. It’s useless now! The buttons react when you press them like it’s going to follow the command but nothing happens, go back to the old version, of his was the best remote I found..StonecoldkennelVersion: 2.1.69

Fire stick remote reviewBeen using this app for a couple of years now I first have issues with the keyboard not working one day, I was like OK that’s not a big deal. annoying right now my mute button does not work at all anymore does nothing and now I got I’m starting to see some bugs and some bugs with the connection and the app freezing when connecting sometimes I tried reinstalling the app after uninstalling it to see if that would fix it did not help. It’s annoying. I’m sorry to see that these issues now I’ve been using it for years as I said, and I loved it and I had no problems for this so it gets a three star from me because it’s still sort of usable if you guys can fix the bugs with an update I would appreciate it..Decaf musicVersion: 2.1.2414

It’s the little things…I watch a lot of TV. The fire stick remote is painfully small for my old eyes and overstuffed couch. Whipping out my phone and making it happen without cussing my wife and 10 yr old up and down for constantly losing the dang remote has been a game changer for my marriage, and my relationship with my son. Now we just argue over what to watch and whose feet are stinking up the program. Life couldn’t be better, my son isn’t being traumatized, pretty sure my wife isn’t poisoning my sammichs anymore, and whatever is lost in the couch cushions stays out from under my fingernails. Firestick app, you’re my best friend. 💯❤️👍.Aman HasnonameVersion: 2.4.275

Good initially, but overall disappointing.When I first got it, this was so much easier to navigate through my firestick. Before getting this app, my issue always was me needing to pause whatever I was watching and not able to because I couldn’t find my remote. I got this for my iPad and iPhone and it was great. But two nights ago, something completely random happened and now all of a sudden the app won’t connect to my fire stick, the Sign In button doesn’t work, most buttons on the app won’t work initially either. I deleted the app and redownloaded it and nothing changed. I checked with my firestick tv, my echo, my WiFi/internet and everything was fine, it all came back to this app. I’m really not sure what happened but it’s a pretty annoying let down to say the least..Monny_swimVersion: 1.0.18

Freezing a lot latelyThis is my go to app now that I don’t have an actual remote for my tv. I’ve been using this app for what has to be about 2 years and these last few weeks I’ve given up on tv altogether because the app is tripping. I’ll be connected, get to scroll or click a few times then it’s disconnected. Reconnect, put in PIN number from tv, make 2 more swipes, and it’s disconnected again. 1 tap to the left = 3 to this remote, speeding past what I want to click on, try to turn the sound up a bit and it’ll go to max and I have to either wait until it reconnects or get up and turn it down from the tv, it’s just alot of playing and glitching with this app now. I don’t have the patience for this, I’ll just turn my tv off.Long time_userVersion: 2.1.2011

It’s good but I think it could be a little betterI lost my physic remote, so I found this app and installed it. But as I was checking out the app, I realized that you can’t turn of the tv from the remote which is really annoying. And another thing I realized is that you can’t change the volume from the remote which is also annoying because each time we sit down, we have to get back up turn the lights and change the volume. But other than that the app is amazing and it is really helpful. But I found out that when u load onto the app, it connects to my tv and it turns the tv on. But it doesn’t turn the tv off. Other than those, I think the app is really useful and it never has glitched for me before..Moreee_gurllll11111Version: 2.1.2389

Turn it up!If only there was a volume control!!!!!.GoadieloxVersion: 2.1.731

Still can’t loginI’ve not been able to log in since iOS 12..⬣Version: 2.0.1283

App needs workThe fire remote needs work.GonzalotorontoVersion: 2.4.251

No option for volumeI wonder why the app doesn’t have the option for increasing decreasing volume...for which one has to find the remote to do it ! It’s Annoying.Man30forwomenVersion: 2.1.490

50/50Please update it and stop the app from being unusable half the time with the screen being unresponsive. I’m using an up to date iPhoneX..KiroBreyaniVersion: 2.1.69

It helped me control my TV but sometimes it wouldn’tSo I give it four stars.It was OK no matter whatVersion: 2.10.1

GoodJust needs a way to control the volume!.IArEBeAstVersion: 2.3.183

VolumeWe need a volume control!.StigvmaVersion: 2.3.183

Please do something about thisVery often the app becomes unresponsive and won’t connect to your fire stick and you will have to uninstall and reinstall it sometimes twice before it works again..100%^DekuVersion: 2.1.322

HorribleYou always have to wait and sometimes wait 30minutes.Riddle ti awesomeVersion: 2.1.1184

Trancher vos veines<3Le suicide je vous le conseille.Emile Pronovost trouver moiVersion: 2.10.1

Easy accessLove it.Nuellen_meVersion: 2.10.1

I like it but no volume on itI love this app because when I lose my remote, I can just open my phone. The only part of do not like is how I can cannot change the sound so if you want five stars, I love to have volume thank you. Have a nice night bye.Cats plus dogsVersion: 2.10.1

Need volumeThis app is great and all but you cannot use volume which is annoying because then you have to get the remote which means there is no point of the app so please add volume..Luke’s levieVersion: 2.10.1

Turning tv offHow do I turn the TV off? Which button helps? Also, please add volume control..Pk_pragtiVersion: 2.10.1

AwesomeThe other reviews really confused me because it’s working perfectly on my fire stick..Shehzar JehanzebVersion: 2.10.1

Missing ability to select favouritesThere doesn’t appear to be a way to “favourite” channels and series etc…. On the physical remote you would hold the centre button until the channel or series is saved. That functionality doesn’t work on the phone app.GerHeffVersion: 2.10.1

Très bonSuper.Thomas simardVersion: 2.10.1

LOVEEEI love this,it’s also super easy to trick others lol if only it had volume.🦄🦄🦄🦄🦄🦄💩💩💩💩💩💩Version: 2.10.1

GoodWhen I lose my remote fire tv giving me bombastic side eye Fr fr.CarterthefanofdrangocityVersion: 2.10.1

🫡Always disconnects an I cannot turn on the tv with my phone if I can turn it on and stay connected this app would be amazing.🖐🚬monkeypooVersion: 2.10.1

Works very well!Works very well and it can change the volume! It really helped me because I couldn’t find my tv remote anywhere! Very nice!.Leev mtlVersion: 2.10.1

BuggParfait ça n’obéit pas exactement à la commande..Reimbo7Version: 2.10.1

DisconnectingKeeps disconnecting and then can’t find my tv they are both connected to the same wifi and it’s turned on can’t seem to find a problem? Also wish there were volume controls.345638299393Version: 2.10.1

Remote TV unable to connectThis won’t be able to let me login please solve this problem.💙💙💙💙💙💙🇨🇦Version: 2.10.1

HiIt is really good and is helping us!.Hello thank you for your appVersion: 2.10.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2.10.1

Amazon Fire TV Negative Reviews

It’s not just me!I finally had enough and decided to write a bad review to see if maybe it will get the developers to fix the app, but in reading the very first featured review I saw when I came to the AppStore, it seems you’ve already been told about this problem, and for whatever reason, have yet to fix it. My remote works fine for one button press and that’s it for up to 15-20 minutes. My iPhone app does the exact same thing so if I want to watch a Netflix program, I have literally had to click Netflix with the iPad, then while it’s getting ready to use again I try and type in what I want to watch, then when I’m done with that, I have no choice but to sit and wait 10 minutes for either the iPad or iPhone to work again then repeat the process, till I am finally able to get to a show and push play before it freezes again. Which, being as it’s only job on the world is to change channels and it can’t do that, then you’re quite lucky I gave u two stars instead of one. I gave you two because this used to be a good app. I would like to see it like that again, so maybe pay attention to your 2.8 stars and do something about this..Gloliver7149Version: 2.1.69

Only use if absolutely necessaryI’m not gonna sugarcoat it, this app isn’t good. Recently my remote stopped working so I’ve been using this app and not only does it take forever to connect (if it even does) it’s clunky and has varying sensitivity. Also at least for me if it disconnects which it did frequently while you have input a command it will continue to execute that command until it’s reconnected and stopped. This brings us to my story, as I input an exit command the app disconnected and the command was executed continuously which has the same effect as holding the button, and if you didn’t know holding the exit button begins a factory reset countdown. Now this would be fine with any half decent app as you have nice window of time to cancel the reset, but this app failed to connect to my TV before the timer hit zero and my Fire Stick factory reset. This app can come in handy if it’s a last resort, but it’s clear lack of polish really shown through for being both the cause of the initiation and the reason I couldn’t cancel this unwanted reset. The only thing this app is good for is convincing people to just buy another remote..Finn MacleanVersion: 2.1.2414

Worked fine Until 2/21 updateThank lease fix this Fire TV Remote!! This app has always worked just as intended until the update about a week ago. Now, after I’ve had Fire TV on for a bit & it asks if I’m still watching but when I open the app my fire TV (usually only one device, mine) shows up as in the cloud and not on active wi-fi. I close the app out, re-open, select my device and it just shows “connecting” until it finally says “Cannot connect”. I even reset my phone, turn it off/back on, disconnect from wifi/reconnect but I’m unable to get back in my device to “continue watching because it shows in the cloud (not on wifi) while my other device shows on wifi as normal. So, it’s not an internet issue, as one device shows on network & one doesn’t and it’s not a loose Fire TV connection issue as all my fire devices are permanently attached to and behind the TV, on wall mounts without cords accessible or in the way of traffic & zip tied in place. This is an internal remote connectivity issue with the remote & the device. Please fix this as soon as possible..MismysisVersion: 2.1.1184

Works good when it does, doesn’t work at all most of the timeExactly what is stated in the title. This is a perfect app for people who lost their FireTV remote, but it doesn’t work more than half the time… I struggle almost 10 minutes every night to get the app to connect so I can put on my go-to-sleep shows. It works best when you are connected to the same WiFi, but no matter how many times you restart the app, turn off the TV (physically unplugging), restart your phone AND restart your router. It’s about a 15% chance the app will recognize you are on the same WiFi. If you don’t hit the WiFi, good luck repeating the previous steps until you get it to work. Or try up to 20 times until it decides to roll over and connect you. Decently made user interface for an app, made by a declining company that gives you hope this app will fix the problem of your missing remote. Opinion: I feel like they make sure this is a frustrating experience so instead of working with what you got, they force you to buy another FireTV to get a fully functioning remote..Lman1212Version: 2.10.1

This app is a NO ...This app is convenient especially for me because my remote disconnected from my firestick and completely malfunctioned. (Only reason i gave it 2 stars for the convenience) So the app came in handy for me to be able to watch my firestick (for a moment). However it continuously discounts from my television and then won’t reconnect, so then I’m disabled from watching on my firestick again. I’m just glad I have an actual remote being delivered because this app is trash. The accuracy of the touch of buttons and big screen in the middle to portray the up down left right is completely off. I really wouldn’t suggest the use of this app unless you desperately need to, like I had to because of my remote malfunctioning. But I CANT WAIT to get my remote in the mail because I can’t keep trying to reconnect this app to the tv, and the only solution it says is “make sure you’re signed in under the same account as your firestick tv” 🙄 I am but it still won’t reconnect. A waste. I suggest to do some modifications update/upgrade on this application.MeKayLOVEVersion: 2.0.1112

Not a bad app, but not a great one eitherTo be honest this isn’t a bad app, the idea is great and it is very convenient and f you have lost the physical remote like me. However, the app tweaks a lot. Sometimes I have to leave my phone on the app for a period of time just to continue using the app for my fire stick but even then the app will disconnect from my tv and take a long period of time to reconnect and if I’m lucky it’ll reconnect quickly but on the other hand it’ll continue to connect then tell me it can’t or continue to say reconnecting. It is really frustrating because I can’t stop my show or change to the next, even with my fire stick being on, connected to wifi and currently playing a show the app can’t seem to find my device. I read other comments and reviews like mines just to find out everyone else has the same problem and have been having this issue for quite some time now. I hope in the future this will be fixed because it is rather irritating..Enjoy.myaVersion: 2.1.1649

Practically UnusableIn the modern age where everything is a tap or button press away, I never thought I’d be forced to use such a nonsensical, awkward, and simply inoperable tool to flounder my way through an app which I’d previously thought unintuitive enough, but the mobile remote function is about as far from convenient as it gets. Its design is painfully obscure to use, making menu navigation maddeningly impossible. Inexplicably, neither a screen interface appears on your phone nor does a cursor appear on your smart tv. It’s clumsy, offering no reprieve from its terrible mismatched jigsaw puzzle of functions that seem to argue with you as you try them out in vain, systematically destroying your patience and sanity one step at a time. It’s about the only thing advertised as ‘free’ whereupon installing it you realize the steep price was your time and effort, and suddenly looking for the microscopic, equally unlabeled remote lost in the physical world is no longer so Herculean a task. Truly one of the quickest regrets I’ve ever experienced, this app’s utilization, borne from necessity and not desire, will surely cause me to seek therapy..ElisethebeasfVersion: 2.1.69

Please read this I need friendsIt’s just doesn’t work like because just whenever I entered it it kicked me right out so that’s why I gave it a one star because it’s a piece of junk I mean it barely works honestly I’ve had a lot of problems with it in the past and it’s just not for me or you so please don’t download this app your life will be ruined forever and I meanEver so do not download this game if you do your life will be torn apart so please whatever you do choose a different app to control your fire stick TV or you might throw whatever you’re using it on I’ve done that like three times and can I tell you why because of the stupid app that’s why it’s really getting on my nerves oh that’s right it’s just destroyed my last nerve i’ve now just started deleting the app and re-download and honestly nothing is perfect i’m not giving it a five star or four star or three star or two star or one star I know it might show that I gave it one star but that means zero because it wouldn’t let puts zero stars..Love2play gamesVersion: 2.4.275

Not the WORSTThis app is useful when it needs to be. Like if the remote is across the room and I'm on my phone, it's super convenient that I don't need to stand to grab the remote when I have the same capabilities on my phone (so it's perfect for laziness) other than that, the app has connectivity issues. It takes a few tries before I can connect my phone to the firestick. I need to exit out of the app multiple times to reset it and hope it connects. Took me about 6 tries just now? Yesterday it connected instantly on the 1st try. Other days it's all over. Inconsistent. The only complaint I have other than the connectivity (which I can get over) is the fact that you can't control your TV volume. They should have a volume feature built into the app itself to allow manual control of the volume instead of using the TV's volume functionality. I used to use certain players that have volume adjustments built in so I know it's possible. Anyway, not a bad idea just executed poorly..InstaTom23Version: 2.1.322

This app never consistently worksI try to give positive reviews before complaining but I’ve struggled with this remote for over 6 months now. The tv i have is only compatible with this one and you have to pay for others anyway. On top of that the remote it came with broke and the TV itself is horrible at connection and the picture always freaks out. But that’s neither here nor there. This remote only works in wifi but can’t ever seem to keep itself connected to wifi and even when it is it is constantly looking for new devices or reconnecting. It takes me as long as a tv show is just to get the remote on but unfortunately it is my only option at the moment and that makes me extremely sad. Not that watching TV is a necessity but when i do get the chance to relax i tend to not want to have a heart attack from the frustration of trying to get to Netflix to choose one. Absolutely rubbish on my iphone, And on the United States west coast. It absolutely refuses to work 85% of the time!.Jjohns32Version: 2.7.4

Bad connectionI first discovered the app when a girl friend connected it to change what I was playing, I thought this could be handy! A few months after I got my fire stick the remote stopped working, I thought it was strange, changed the batteries but nothing. That’s when I really started using the app. It worked great at first but as days went on it would take a long time to find and connect to the fire stick. I tried my controller again which magically worked again. About a year later my dog chewed the controller so only the up and left button worked as well as the other so I couldn’t use it on the home screen since the down and right button didn’t work. Again same problem with the app, it can connect right away at times. Sometimes I have to try and connect 3-5 times meaning closing and opening the app. Other than getting connected the app works great! I like the keyboard feature which didn’t work for my iPhone 6s until the 11 generation update..Dmartinez811Version: 1.0.16

App is awesome. But, there are glaring issues that need to be addressed.Great app. I love being able to use my iPhone to type and search while surfing Netflix. The one issue I am having difficulty with is that, and this is strange, but, the r and s letters do not type out on screen. What I mean is if I type SEARCH into any field, this is what it looks like EACH because the S and R are not being in-putted on-screen. My phone works fine. It’s the app that won’t translate those letters. Fix this and I’ll change my review to a positive 5 stars. Also, I’m taking a star off because I’m sick and tired of this fragile app not allowing me to use my phone. Doesn’t happen every time, but enough times and of course at the most inopportune moments. My batteries in the remote died. Tried using my phone to navigate the options of the app. Huh. The fire stick isn’t showing up on the available fire stick options. Guess I’ll have to unplug it yet again. Seriously, that’s the ONLY WAY TO RECONNECT. It’s not my phone either. This issue reaches across multiple devices..B5g2Version: 2.0.1112

It only works when it pleasesSometimes My Husband and I will be scrolling through movies. it will just do its own thing- then decide to stop working so then we have to watch whatever automatically starts playing for hours until it decides it wants to work again! we log out delete the app do everything we can with the TV to reset- and the app skips and doesn’t connect and causes all of our TV to act like a broken or scratched CD where it skips the whole time the app is connected. I honestly had no problems with this app up until a few months ago it started getting more frequent and now the last few weeks it has been unmanageable and we just haven’t been able to watch TV because of our remote. I would recommend adding a reset button considering the fact you can’t just delete devices unless you delete your whole account. I just wish it wasn’t so glitchy it’s unfortunate. They messed up the app and they know about the problem..FkvgkhcccdxxVersion: 2.10.1

An option for desperate timesOur dog chewed up our fire stick remote twice now... both times, we were grateful we live in an age where we can control our TV via our phones. However, for some reason on my phone (iPhone 8, iOS 13), once the phone screen locks (like if it goes idle while we watch a show) it disconnects from the TV and the app seems to freeze or become unresponsive. I’ve tried closing the app completely and restarting it, but it doesn’t connect again until I download the app from the App Store and pair it with the TV again. Meanwhile, our firestick plays continuously with no way of stopping it while we try to get the app to work! It’s too bad this isn’t just a little better at maintaining its connection, otherwise it seems like a great option for controlling our TV, but at this point in time I would definitely only recommend this for desperate times since it is not at all reliable..NateBlairFilmVersion: 2.1.69

Only use if desperate!This App is great if your batteries on your physical remote go out or if you lose your remote. There are two main issues that I have with this App. The first one are connectivity to the actual fire stick. Sometimes the app doesn’t want to connect to the fire stick or there are issues while using the app. The second issue is the fact that the home button is right above the pause/play button and in order to get the pause/play you have to swipe up from the bottom of your device. The issue is the app automatically times out the pause and play button leaving the home button in the exact same place where you might have wanted to press pause/play. I’ve hit the home button many times thinking it was the pause/play button and it’s so frustrating to be watching a show and get completely kicked out to the home screen. Developers need to please fix that!.Happymesa91Version: 1.0.18

HorribleBtw I think they’re changing the reviews so if this suddenly has 5 stars it wasn’t me! I’m noticing many negative reviews with 5 stars? Makes no sense. Connectivity is fickle. Some days it works and some days no. When it does work and actually connects the buttons constantly stick to on and continuously scrolls through the thread I’m going through it WORSE it continuously increases the volume when I’m trying to increase the volume and won’t respond to my attempts to decrease it, it just goes all the way up to 100 and then disconnects from the tv again!!! A NIGHTMARE. The only reason I’m using this is because the remote constantly stops working. Which is a common problem I see from the reviews. I’ve only had my fire tv two years but I’m giving it up and purchased a new LG due to the crappy remote and app. What’s the point of the tv if I can’t control it? It’s 2021 and I can’t even count on a single remote or app to work. Pathetic..PolyanonymousVersion: 2.1.1649

FrustratingTo preface this review I’m basically required to use this app because the tv remote kills batteries within 2 weeks of them being brand new. This app would be useful if it could actually find my tv.. I’ve checked and made sure that both devices are connected to the same Wifi and still no dice. When the app actually does work you don’t get all of the same functions you would from your regular remote either.. for example being able to open up your menu and quickly select a sleep timer rather than going all the way to the settings to set one up. Very tedious and disappointing especially when every other app you’re required to pay to use it and/or it has way too many pop up ads. There is literally no win in this situation and I wish I had a different tv at this point..Asian_gumbyVersion: 2.6.2

Basically unusableI’ve had this app since my fire tv remote broke a few years ago. It used to be a really great app so I never bothered getting a new remote. Over the last few months there must have been an update or something bc now it bugs out like CRAZY. If I’m trying to scroll through movies, apps, etc or trying to FF or rewind it gets “stuck” as if it were a real button and just endlessly scrolls to the left or right until there’s nothing left to scroll through. It will skip through an entire movie and when you try to get back to the part you were at it gets stuck again and goes all the way back to the beginning. I get one maybe two good swipes or taps over and suddenly it’s shooting down the end of the list and I have to open and close the app at least twice before it works again. If it’s not doing that it’s because it just suddenly stopped registering touch in the middle of using it..Really_miffedVersion: 2.1.731

Loses Connection 24/7Horrible. I own 6 Fire sticks and have purchased twice that over the years for friends, gifts, etc. If you lose the remote or it stops working (has happened to 2) this app comes in theory is great. When it works it’s awesome; very simple to use. However, it RARELY WORKS. At this point I don’t know if it’s the app or the version of my Firestick, but it CONSTANTLY loses connection. Usually I click the proper stick and it just never connects, but recently the app itself has connected to the remote and then just timed out. It’ll kick me out, I’ll go back into it and the screen follows my touch, but never translates it to the receiver. I tried to give in and just buy a replacement remote, but $30 for a REMOTE is psychotic. They want consumers to buy more Fire TVs so they make them the same price as a replacement remote. Pathetic that you would rather inflate your numbers in Fire TV sales than sell a replacement remote at a reasonable price..BlysssssVersion: 2.1.69

Works as a backup, but doesn’t match the physical remoteI had to download this because my dog chewed up the original physical remote that came with the Fire TV. I was excited to learn that there was an app version, although once I started using it I was pretty disappointed at the overall usability and performance. My biggest complaint is that it is CONSTANTLY losing connection to the Fire Stick and most of the time I have to close and reopen the app several times in order for it to reconnect. I like that the main navigation arrows are nice and big, but as soon as you slide up the pause/rewind/fast forward controls, the down arrow becomes too small and you end up pushing buttons you didn’t mean to. If you’re like me and you end up breaking or losing your original remote, then this app works in a pinch, but otherwise I’d recommend sticking to the physical remote..EfarinholtVersion: 2.1.1076

Buy A New RemoteTo put it simply, the app has a loading issue. Even on a strong, stable connection, it can take quite awhile to connect your phone to your tv. Why does it take awhile? Simply because it doesn’t work. It will say “Reconnecting” while nothing happens. And you just have to roll the dice and keep trying to reconnect while it keeps failing. I’ve never written a review before but wow, this needs to be fixed. It completely invalidates the convenience this app should bring by allowing you to use your phone as a remote. I’ve read through other reviews and some share the same problem. The creators should be aware, but they do nothing to fix it. The app works, but it’s not worth it in the long run. Use the app while you wait for your new remote to ship, assuming you’ve lost it..I Am SethVersion: 2.1.2414

App crashes or disconnectsWe bought an Insignia Fire TV & used the remote that came with it for about a month. The batteries died & upon replacement they soon died again. Rather than spending $8/mo on batteries which is basically the equivalent of a subscription, we downloaded the app. We have 3 phones we use the app on & consistently between all 3, it crashes, freezes or doesn’t respond at all. We have to reset the TV or the app to get it back in sync. This is multiple times daily. On days that it works, it’s a great feature to be able control the TV from your phone but this isn’t new technology. Before this TV setup we owned standard TV’s & used Roku, which was solid. I’d rather go back to Roku especially for the price. It’s not worth the trouble every day & makes watching TV unpleasant..GcrailVersion: 2.7.4

Can not control volume on tv or turn tv offWhy can you not control the volume or turn the tv off with this app? Is there a separate remote app with these functions?.MascaraGeekVersion: 2.4.275

BrutalSuch a simple concept and yet your app sucks camel dick.446633567Version: 2.10.1

Not user friendlyI am just getting this and ready to throw in garbage Buttons do not work and having to waste lots of time trying to sign in.Awe schucksVersion: 2.10.1

Worst app everWorst app..Huzerookie5253Version: 2.10.1

Poor appThe remote for my Amazon tv broke. You guys don’t sell remotes by themselves (officially). This app is awful. It doesn’t connect to the TV half the time and the other half it glitches..@keyshaTOVersion: 2.9.1

UPDATE!!Come on Amazon. This is your app to your product and no one can use it. I have the PAID lifetime membership to it and basically now have stolen from me as you have stranded the app completely. You can run a cloud server base that is nationwide to run bank sites and social sites and pump gas stations but you can’t keep up on the only app that is designed to go with your tv products. COME ON!.MlleDeniseVersion: 2.4.251

It’s good exceptNormally I like it but now it’s not recognizing my fire stick.Bellerox101Version: 2.1.731

Horrible made my life worse.Horrible and made my life way worse.Llorna RamirezVersion: 2.10.1

Intermittent functionalityAlways disconnecting.75Chunky!Version: 2.10.1

JunkDidn’t work with the latest OS. None of the buttons worked. Had to go and buy a new remote.._Zo.1Version: 2.10.1

AlrightCan’t turn the tv off and on like you can with the remote.82modeldaveVersion: 2.10.1

CrashesAp fails lots, crashes or freezes all the time.DtaowndnhsVersion: 2.10.1

My problemsThis app has too much input delay and no volume controls what if my remote stop working I should be able to control my volume.1gad4466/:??!)Version: 2.10.1

Fire tv remote appIt connects 30% of the time and the times it does it takes like 15 seconds to connect. It’s really frustrating. Please fix your app.JhondorVersion: 2.10.1

No Volume Control???It works well for its worth but no volume control is crazy. I can’t change the volume of my headphones with my regular tv remote..Guy1234456780Version: 2.10.1

Constant glitchesConstant glitches.TazariousVersion: 2.10.1

Don’t updateEver since last update hasn’t been working. I very much dislike when they force you to update..Big Tony1987Version: 2.10.1

UslessCan’t control volume can’t open tv pretty useless.Iman.hacVersion: 2.10.1

What’s the point?It never re-connects after a short period of use. When trying to connect it makes the fire tv glitch and flash. The only way to fix it is by deleting the app and unplugging the tv… only for it to happen several more times in one sitting. So aggravating..NateDog123456Version: 2.10.1

Sucks hardly worksIt absolutely sucks.Tplant15Version: 2.10.1

Remote Stopped WorkingRemote stopped syncing to TV. Got a new one, that remote didn’t connect either. Tried every remedy online to fix the problem and nothing is working. Have to use the app to use TV which is very unreliable, slow and inconsistent between my wife and I’s phones..Levi Dean CanadaVersion: 2.10.1

Issues with updateSince the app updated 3 days ago, I have such a hard time getting it to connect to the tv. I have turned wifi on and off, closed and reopened the app & triple checked it. It will not connect, I just wait around for my device to show up. Sometimes it takes over an hour..Chelsea_PoirierVersion: 2.10.1

AnnoyingI got this app for when I loose my remote and when I need it it doesn’t respond to the tv.KjddhshshdheysVersion: 2.10.1

Remote controlMy remote is not working and can’t figure out troubleshooting using my phone for a remote and don’t like it..No thanks GVersion: 2.10.1

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