Google Cardboard Customer Service

I have an iPod touch 5th gen and it has one of the best versions of the app honestly. The demos with the birds, flowers, and such were breathtaking. I used to lay in my bed and look up at the northern lights until I fell asleep but ever since I upgraded and put my iPod in a drawer I haven’t been able to do those demos or see the beautiful low poly landscapes. If you guys ever do an update again please bring them back, if not please export the assets used in all the demos and have them available for download as FBX files so we can create our own versions of this app for more platforms such as PCVR and Oculus.

I love this game so much! It’s so cool i would recommend I have no glitches or anything but I didn’t see the reviews before I downloaded it there is such bad reviews and I was surprised since a good app, I have no problems or anything completely fine but I would give it 5 stars but you can’t like walk and actually move forward and stuff now hopefully it’s added in the future. Like on the dinosaur bone area I want to read the things on the signs now this is just something I’m now upset or anything just hope it might happen.

So the question is, is this app good or not? The ratings are so low for this app and I don’t know why. It’s a good app and all but what is its purpose? All it does is shows you demos over and over. The other apps are good too, but there are ads, which I did not think there would be, and also they are slow moving, for example Minforge( which should have a run action). Overall good app but I deleted it after a few days bc I got bored of demos and Mineforge. Thank you for your time and have a blessed day!😇

Everyone should try Google Cardboard! A true to original *cardboard* viewer with lenses, an elastic head strap, and interaction magnet costs less than a Starbucks®️ Frappuccino. The Cardboard experience will leave a *much* bigger impression than the Frappuccino. There’s always a better headset at a higher price point, but that $0 → $6 jump provides by far the biggest value!

Like it and I’m gonna get my VR cardboard tomorrow so but when I tried the demo, how do you download games usually I use a old iPhone and I don’t know how good the VR cardboard would be but I think I’ll like it so then I got this app but then for some reason why don’t it have games? please fix this, Google (from Liam)

I had a lot of fun using this app, and found when you look up, and click, you go to space. This reminds me of Star Trek.

So In the pictures of the app there are a lot of demos but I only got one demo. Now I know you updated this 4 months ago but please bring back the demos that were on here before you updated this

Good, but could definitely use some more as the app is already laid down. You could probably go through it all in 30 min.

I like the pictures that you can click but would be cool if it had games

At first I thought you guys were discontinuing Cardboard, but it finally got an update to keep it alive. That’s awesome! Just… don’t screw up next time.

This is fun with, and without vr, but it has its flaws. One of its flaws is that it only has 2 things to do, tutorial, and explorer mode. But besides that great game would recommend.

Does it work if you are using some other vr headset?

Doesn’t shake uncontrollably anymore. Latest 2022 update fixed the bug.

So you set up the game and you play I like this game because it let’s you play so much games

I don't have a got a cardboard so I used a cardboard box that is shaped like a vr head set and it works just fine

I have a VR headset, but that stuff worked and guess what I was in Nasa when I was using Google CardboardApp

I have an iPhone 10 and it feels so real that I thought I was playing the oculus!! It’s the best!!!!

How do you play one of the games because im seeing that it has a VR game and VR video.

The app is fun, if you have a Google Cardboard compatible headset, it’s kind of essential to have.

I 𝐝𝐨𝐧'𝐭 have a google cardboard but i have destekvr and it works so good!

Please add change your environment

I love how you can move

The reason why you can’t download apps is because YOU DOWNLOAD THEM FROM THE APP STORE NOT THE APP

This is a great app but I can’t play a YouTube video so it works with my headset. The demos are good. Overall 4 stars

O ya

For cardboard, this is one of the single greatest things I've ever experienced in my entire life, it's breathtaking

It’s okay but I would add more stuff and yeah it’s good

I like to play videos that are using browser player. Like kisscartoon.me . Thx in advance

This is the only good VR app on iPhone. Just the 20 second flying demo is was amazing. There should be a longer Version.

By restarting the phone

After some research, I found out that support for devices later than iPhone 6 has been discontinued. So don’t hope for any change soon if you have an iPhone 12. When I had an iPhone 5, it was the best anyway.

I have an iphone 15 pro and use it and it works just fine. The product is amazing except for the nose part. Mine didn’t come with foam but it is overall okay. You can’t really play games on it, but you can watch videos. It is hard to find vids so I screen record them, and I use my clipchamp video editor and place the video on both sides.

The original cardboard camera app was FAR superior to this waste of a download. In the original app, you could take your own stereoscopic panoramic photos which were viewable in the app. Unfortunately, the original app no longer works properly on my phone (the images rapidly spin around when viewed in the stereoscopic mode). I was hoping when I downloaded this version, I would be able to view my panoramic photos that I took with the original app. But to my disappointment, this new version won’t let you view your own photos! What a joke. Who wants to look at random images instead of creating and viewing your own. Do better Google!

I would rate it higher, but mine has the remote with the headset. So, I have never gotten the remote to even turn on. Not sure what I am doing wrong. I have tried almost every brand of AAA batteries and still nothing. It makes it really hard to have to constantly open up the viewer when I need to click on things, such as…. Enter. I wish there was a fix for it, my expectation of getting much assistance is low at this point because I know there will be an excuse on how it cannot be fixed or even replaced. Sorry guys, one star is really squeezing out of my pocket. That is being generous.

This used to be my favorite app. When I upgraded to the 10 it stopped working. It’s just a shaken mess of images. None of them are viewable anymore. That being said, if it ever gets fixed it will become my favorite app again. You feel like you’re really inside the picture. Please, someone fix this. I have pictures of people in my life that are no longer with me. I want to be in the room with them again.

Restart your phone until it works. Sure, they fixed the spinning, but removed all the content that was there before. Why did google abandon VR when it is taking off everywhere else? Even the iPhone SE2020 is more powerful than oculus quest. This app could have really gone places. Too bad it is just another casualty of google.

It says something like cannot connect to server check your internet connection when I try to play a demo like what?

This doesn’t work at all the only thing you can do is look at the demo you can’t view anything other than the stupid 4-5 areas they already have on the app. I was told to get this by my professor for class but it doesn’t even work so I can view cities in different parts of the world smh

I don’t know if this is just a glitch but I only have 1 option of things I can do and it’s literally just like 5 pictures you can look around and but you can’t move or do anything but look it’s actually really bad

This app is horrible! They removed all the good stuff and now you can only look at pictures of museums. I used to LOVE this and use it with my cousin all the time, but they removed practically everything and now you have to use other apps for the google cardboard headset. I would rate this 0 stars if I could.

I just got this app a few days ago but for some reason there’s nothing but demos there’s just places and you can even move like come on who makes a game but without movement and there just images like a museum,aircraft museum,nasa,this and that it just a never ending loop of images there’s no fun in the app just a digital museum.

Every time I try to select on one to view it, I can’t. I understand why has such low rates. It is a horrible app. It doesn’t work right my controller refuses to work with it and I can’t select anything to view. overall, I really just don’t like the app. I don’t recommend using it.

Its good but every time i open the app i have to turn my ipad around for it to work if i had a phone i would recommend it

I used to love looking at the beautiful poly landscapes and staring at the breathtaking northern lights. But ever since the update, it’s there is no demos and I can’t do that anymore. Pls bring back the demos for old times sake.

It’s not good, when I was younger, I remember there being things like colidiscope and adventure and one where you could plant little flowers around but now it’s just boring and nothing to do

Me and my friend got this and she got to connect it to her phone so she can she her photos and apps but idk how to do but I want to do if anyone knows how to do it please let me know

Once’s I got the evo be headset it made me go on demos and I was stuck there so many times and also they only have one controller like bro why one when you need two and that controller does not work and yes I did batteries but it still doesn’t work wast of time for me man

I just download this game and the only thing that has is tutorial and explore I’ve been stuck on this for a long time

My vr is not communicate to my phone to click next. all I can do it turn up or turn down my volume 😖 I was so excited for this and it would not even work. 😩 it is Bluetooth connected so why not work.

On any VR game I play by Cardboard, the screen keeps on shaking and spinning. There isn’t anything I can do about it. Why can’t they fix this!? Anyways, please just do something else and DO NOT download anything by Cardboard. Trust me, it’s not worth your time

I hate how you guys have to make us take our phone out to press the buttons it is so annoying.

It seems there are no programs to do here. There are just 4-5 VR pictures and that is it. There were a lot of programs before. I hope they improve this

Is there anything different to do in this app? I put my phone in the cardboard and see nothing but trees and bushes then I click the adventure bottom show me pictures so dumb and that’s all you can’t do anything in this app

The “Get New Apps” button is broken. Please Fix!

So, I was getting kinda mad that the buttons weren’t working. Pretty confused as to why it’s not working. I don’t think it works on newer iPhones. Mine phone is an XR and it’s not really cooperating.

I downloaded apps that are available for cardboard but they are not appearing.. this app is basically useless if I can’t use it for that purpose.

It won’t let me get the apps from the library because it says I’m in the version 3.4.0 and I think it needs a huge fix and I mean a big one

We got the whole set up to find that you need an app to get the photos you need and that app is unavailable in most country’s

The game was fine at first, it was really fun and my family loved it! Later on, they removed EVERYTHING BUT THE TUTORIAL!!!! Do not install, find something better. Thanks for the worthless installation Google “cardboard vr”

This game is for practice but I really suggest the creator updates thsi game to have more photos

The menu I have only has two buttons,not the big menus in the pictures

The game is garbage it says you can Download apps but never shows you how to download it

Fails to connect or load anything, unusable except to view the menu screen

A few demos, and nothing more. Can’t access any YouTube VR content.

All you can do is use the demo

I think on iOS you don’t have as many features on Google cardboard

There is like 5 different photos and they don’t even move it is so bad. There’s like nothing you can do on it and is by far the worst VR app ever!

So you start off with all new adventures, it’s cool but then you just restart after, what? five photos? It’s awful. The button hardly works, the settings are awful, and if you get the better version it just makes you pay. I DO NOT recommend.

I don’t get what the apps for and all it does is show you pictures and it tells me I can download apps on it but idk know what that means

I cannot play for some reason, it doesn’t let me. You can only see 4 photos that’s it.

This app does not allows me to play the 4 games that has there, not cool.

It only has 4 photos that you can view thats it

Sooo it was a great experience but unfortunately it didn’t work as well as i thought ut would, then again i learnt a lot so sort of it was ok

It worked the first time for me but then it didn’t give the option on YouTube to change it into virtual reality dont reccomend this app until they fix this.

App has worked wonderfully with few exceptions. Latest version not allowing navigation in tours. No arrows show to change location.

Only has a ‘demo’ which is just a low poly beach. The only other thing this app does is let’s you ‘explore’ just 4 pictures, that’s it. Explore is also a stretch, as you just stand there and look around one room in 4 different places. You get more action from an empty cup of water than this app.

It only has demo like please google make apps life Minecraft Roblox and stuff like that so please 😡

I can’t browse the web in 3D.

The whole thing screw up.

Doesn’t work on iPhone 10

It’s been months and it’s not been fixed. Shame on development team.

It will spin around manically and it’s just horribly made so fix this plz

This app doesn’t work with iOS 14 and the VR experience spins uncontrollably. Please fix

Don’t know why but never does anything on iPhone 7 up. 🤬

When ever I try to load the demos, the app crashes. I have restarted my phone, updated it and even redownloaded the app, not sure what to do

Works fine on iOS 13, however it is broken on iOS 14 and can’t be used

The screen spins forever and has been like this for while quit being so lazy and fix it

Kinda hoping it would not spin😒

I tried downloading this app on my iPhone SE and when I entered the app the screen would spin like it was on recreational drugs. I tried downloading it on my brothers iPhone 10 and had the same problem. PLEASE FIX THIS👿🤬👎

Good job google…yet more quality products! Lol 🤦‍♂️….spins wildly and that’s it!

Please fix..it still doesn’t work properly with IOS15…

Google cardboard discontinued support with IPhone 6 and latest devices so everything in their systems is just all over the place . So even with an iPhone 12, don’t expect a fix for the spinning unless u got an iPhone 5 laying somewhere

All it does is spin. Gonna make me have a seizure

It just spins around. And does nothing. Even the other apps

Does not work with britannica encyclopedia app. On iPhone 8 which says was tested and approved on the box

Another piece of Google abandonware.

It just spazzes out and spins uncontrollably when you open it Running on iOS 14.4

Does not work at all in iOS 14 and I would not be surprised at all if attempting to use while it goes absolutely crazy could cause seizures for some people. Frustrating because I know that this app is capable of great things.

This does not work on an iPhone 8 or 11! The image is out of control. How do I return this thing?

Does not support iOS 14.