Microsoft Dynamics 365 is the essential business solution for busy professionals who need to engage with customers while staying productive at work and on the go. Arrive prepared for every appointment and update notes, tasks, and attachments – along with relevant service and sales records – while the details are still fresh.
Dynamics 365 provides salespeople, agents, and supervisors with the best tools for managing their data, and updating records and status both online and offline. A seamless set up experience enables you to configure the app once and deploy it everywhere – on mobile, desktop, or tablet.
Features
· New look and feel with compact layouts and stacked elements, optimized to give essential info at a glance
· All-new Workspace, a personalized action hub to help you get to common tasks, suggestions and records quickly
· Enhanced note taking experience with seamless access to camera and other device capabilities
· Offline access with synchronization, so you can be productive on the go
· Access your activities, accounts, contacts, and leads from an easy-to-use home page
· Guided contextual business process
· Track progress for key performance indicators visually with charts
· Access your personalized views of lists and grids so that you see the data most important to you
Dynamics 365 for phones Positive Reviews
I cold call all day everydayHelps me keep track of prospects and where I’ve been. Can bang out a Sales Activity in the car in one minute. Then into the next one.Th767Version: 13.21022.29
Needs a bit of understanding and detective work for learning what i needed for my companyPretty need. Not bad at all
Needs a few updates to make it look better and run smoother
But for what my company uses it
Its been pretty good
I finally figured put how to set appointments for my job.FreditobabyVersion: 13.20081.18
Tab not working.In jobs under summary, start and end date can not be entered from iPhone. Works on my iPad but not my iPhone..What's appn nVersion: 13.21081.21
Slow and buggyCurrently unable to navigate away from “create sequences” page because the top-left hamburger icon is unresponsive, even after deleting app and starting over..MikeMukilteoVersion: 13.21044.19
Spend the money on SalesforceTime consuming, inefficient, if you can’t afford better or you have a small team and efficiency isn’t a priority over cost then this platform is okay..Jtc118Version: 13.21091.22
Managing DirectorWhen it works it’s good. It only works about 75% of the time. I then have to delete the app and start all over..MhanewichVersion: 13.20013.27
Voice controlBeing able to take this off the PC
And use the dictation is a great advantage.MightySauropodVersion: 13.20043.4
365Very user friendly in the mobile. I use it when I’m not in the office. I love it..NinimitchVersion: 13.21081.47
App Crashing After UpdateApp is instantly crashing after most recent update..PappyGawd55Version: 13.21114.16
Icons not showingAfter the latest iOS update the icons are not showing up. I have an iPhone 8.Scs919Version: 13.20112.42
Learning CurveI think this will help me. However, I’m having difficulty learning how do use it..Opie 7772000Version: 13.21122.26
Ios10 not supportedIos10 not supported.Yx5793Version: 3.1.0.62
Sync status: Not AvailableAsked me to update but I’m on the latest version. Cannot work offline.HemzhartVersion: 13.23055.18
👍Working fantastic
❤️it
Iskibible.IskibibleVersion: 13.19093.14
Nice when it loads and work...Still some kinks to work out. Gets stuck on the "downloading customizations" screen frequently, even when testing against a new instance (no custom development)..Angelinaz1Version: 3.2.0.39
Great appApp works great but I do wish the buttons (Home, back,etc) were at the bottom of the screen as they would be easier to reach. Also, it would seem sharper if pages only scrolled up and down (they seem to have some sideways wiggle room)..BluwrldVersion: 3.0
Indispensable !Nous l'utilisons pour développer des applications pour nos clients et toutes les personnalisations réalisées sur Crm online se retrouve facilement sur la version mobile. Très bien pensé. Un outil que nous utilisons tous les jours en interne !.Happy technologie Inc.Version: 1.0
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Dynamics 365 for phones Negative Reviews
Room to improveI am a salesperson using this app to help make phone calls and look up client information. compared with other apps ive used, this one takes extra clicks and most often use of the search feature to get something accomplished. not as user friendly or as helpful as i would like..EastsliderVersion: 13.19122.11
BulkyDaily log in a pain. Can’t we do facial recognition or similar? Doesn’t synch with outlook or phone so 3 calendars and 3 contacts to be maintained. Would be nice if when scheduling the next appointment you can note face to face and entertainments. Otherwise you have to log into that call and there is no time savings.Rep2023Version: 13.23093.24
When it works is being niceConstantly need to delete and reinstall this app. Performance problem galore. Today getting errors that it could not load app. Claims may have internet problems. Nope. All other apps work perfectly fine. This whole one app that runs on web and phones is a joke. Very poor UI with way too much clicking and tapping to getting anything done..MihammoVersion: 13.20052.22
Bad and Getting WorseIt seems like every release brings more issues. The latest version is so buggy it’s almost unusable. After using the app for a few minutes it becomes unresponsive and the user if forced to close the app and reopen - and many times the user has to logout and login again. Ugh….CsgexecVersion: 13.22094.22
Not user friendlyThe “get directions” function on the company page no longer works. This should open maps and populate the company address. This worked in previous versions. Can you fix this please? It is a critical part of the sales process..Adickerson1030Version: 13.20032.22
Zoomed inAll of a sudden the app is zoomed completely in and only on my phone no one else seems to have an issue with it. Very frustrating that no one seems to know why it’s only my phone. Can’t report an issue because it’s not allowed.Mony✌️Version: 13.23041.11
Will update when I see improvementApp is very slow to even load. Difficult to click specific items. Trying to send an email from the app and I literally can’t even type in text. Please fix!.Longclaw91Version: 13.21043.21
App crashes after credentialsSince 17.2+, app has been crashing right after the credentials screen. Looks like it will load, but then “disappears” (seems to linger in background, but never opens). Only happens on apple phones. Tested on managed and non managed devices..Nortonp74Version: 13.23121.22
Too clunky, connection issuesApps are supposed to make push button type things happen easily, and with simplicity. Anytime an app makes it harder to complete tasks than the desktop app, it fails..Jay O!Version: 13.21062.28
CANNOT PASTE TEXT ON iPhoneHello,
On iPhone it is not possible to paste text. For example, if a user wants to copy a phone number from a contact on their phone and paste it into a phone field in the dynamics 365 app user cannot tap and hold to display the “paste” function. Very frustrating if a long web address or other text needs to be copied and pasted.
Not sure if this is an apple issue or a dynamics issue. I tested this issue on a google pixel 4 and the copy and paste function worked flawlessly.
Please have this addressed..LensenjVersion: 13.20072.9
Seems overwhelmingI understand that it takes time to adjust to a new system, but at first glance it seems to be a lot of steps just to input some basic information like bowman approaches..FloridaDSCVersion: 13.19122.10
ErrorsConstantly getting run time errors have to reboot phone to clear message.Woodford55332Version: 13.20115.4
District ManagerThis app is difficult to use. I much prefer spreadsheet on a laptop. I have a great difficulty saving my service evaluations. Then when it does save I get two or three for the same one. Even this survey is difficult to save!.Third try, no thank youVersion: 13.19114.20
Have to kill app every time you open a fileEvery time you open one of the files, you can’t go back to the main list. You have to kill the app..Ckrueger7997Version: 13.21021.36
CRMIt’s a small website, not an app..CRM User TXVersion: 13.23024.26
IssuesThe app needs to work offline some how and then save when in service.Schantzy1Version: 13.21122.26
GlitchesA lot of great features. But not all functions work properly. Creating a consultation doesn’t auto populate to calendar..Scubarandy25Version: 13.21064.21
Account TabWhen looking at a customer in the account tab, the top of the page is missing. Can you fix this? #365.Ex51Version: 13.20103.26
HorribleHorrible system. Difficult and not intuitive at all..Thanks,Vince TaylorVersion: 13.21073.18
Too many problemsThis app has lots of flaws, data location changes and drop downs have too many steps.
Can’t cut paste any data..TonyGtonyVersion: 13.19114.20
Loading errorNot sure why but site not loading..36HiVersion: 13.20023.1
Crashes oftenIf I can get the app to load it works ok. Once you close it good luck launching it again without deleting and reinstalling..Marshal@attVersion: 13.19122.10
Frustrating and unintuitiveThis is one of the worst business applications I have used. It is super unintuitive and difficult to perform the simplest of tasks..MarvappVersion: 13.23093.24
Worst CRM I could imagine using!Nothing syncs appropriately. I have to login every time and iPhone won’t save login. Doesn’t sync with Outlook well either.
Waste of sales people’s time!!!!.FergusonCrVersion: 13.19114.10
Screen Rotation / scrollingHaving issue with scrolling and rotation. Scrolling doesn’t work for me..FarhanprinxVersion: 13.23093.24
SlowSlow moving to each task.Momabear1234Version: 13.19114.5
Clunky, Disorganized & inefficient.Microsoft tried very hard to make an app that would hurt productivity, harm efficiency & be user-UNFRIENDLY and well….they knocked it out of the park!!! Great Success Microsoft…..JehuFireVersion: 13.23082.19
Horrible websiteThis is the worst website.Kikik2Version: 13.19113.0
Wow!How a company the size of Microsoft could release such a horrible app is beyond my understanding..BillGates PedobearVersion: 13.22073.16
ReviewNot a user friendly app. Very difficult to work with..DSM feedbackVersion: 13.19113.0
What about iPad ProGood on phone, not iPad Pro. ??.KabgolferVersion: 13.19113.0
Keeps asking me for feedbackWhy?.Dutchmichael1Version: 13.21034.20
Poor substitute for SalesForce...but it’s what my company has moved to. (sigh).Brimstone GolemVersion: 13.21013.19
Worst cram ever created.It’s a horrible, unintuitive piece of crap. Go with Pipedrive..CoquimboJoeVersion: 13.23082.19
Would Be Nice If They Could Get The App Label RightHaven't even had a chance to link this up yet. But noticed that the text name under the app icon is truncated to "Dynamics..." Seriously? What a beta-app joke. It looks like crap. Things like this just detract from overall user experience and there's no reason to let this happen.
Why not use an app label that actually fits on the screen like "CRM" or just "Dynamics" instead of whatever else is appended to that and is getting chopped off because it's too long?
When a developer can't even get an app label correct, you have to wonder what the actual APP experience is going to be like.....JG in SBVersion: 3.0.1.123
Please Help. All I have is squares throughout the App.🤦🏻♂️.RichlovesmonoVersion: 13.20112.24
HelpHelp.Profine1Version: 13.20032.22
Please Allow Negative Stars!A company as big as Microsoft releasing something as buggy and useless as this surely deserves negative stars.
First off MS. Why the hell do I have to sign in multiple times to every app you have. It seems like after a day of not using this or any other of your apps like one drive I have to resign in. My god. It makes it so I don't even want to use it. Need a pic or a file from one drive. Here sign in again even though you have done so 1000 times already. I want to whip out the app. Sign in once when I install it and then not have to worry or at least use finger print. For a company that prides itself on productivity....half my teams time is spent relogging in to your apps.
I don't even know what else to say about this one except nuke it and start over. Not what I expected on top of a price increase on the service itself..CraffayVersion: 3.2.0.39
Worst user experience for a mobile CRM productI have the latest version of the app and log in successfully to my organization but I get error messages every time I try to use the app. The app also drains my phone battery and takes for forever to load (and when it does load, it gives me error messages, so it’s completely useless).
No surprise honestly, as Microsoft Dynamics is a sub-par product to begin with and dealing with their technical support team is always a horrendous experience. There’s a reason Salesforce and Sugar CRM are market leaders in CRM & Marketing Automation platforms and Microsoft isn’t....Tealeaf123Version: 13.19022.10
GarbageDynamics 365 and power platform expert here. This app looks like it’s been develop in 1987. How can a company like Microsoft deploy such a thing? This is a disgrace. I’m starting to push my clients to Salesforce, seriously how am I suppose to explain that this pile of garbage is supposed to be Dynamics officiel app ? Any students in IT could do it better..Tannhauser94Version: 13.23024.26
Pas convivialFranchement, peu impressionné.DBarretteVersion: 13.22041.16
Not impressed.This mobile app takes 20 min updating every time I try to use it, now it won’t open any of the contact info I need to call my customer..SdfghkkkllVersion: 13.22031.1
Talent acquisitionIt looks good but I can’t even see the resume of the people who apply on my jobs.HffghvhddhVersion: 13.21034.20
Please improve the interfaceThis app needs a big ux review..AbeforeVersion: 13.20023.1
AwfulThis app is so laggy & slow, and the touch response is useless..Jessjr89Version: 13.20021.17
One of the worst apps I’ve ever used.I can not believe this is a Microsoft app. It is incredibly buggy and slow. It is absolutely useless and you’re better off switching your crm all together if this is the kind of app that supports it..LbarretVersion: 4.3.18072.5
Awful - slow and buggyHonestly almost unusable at this point. Everything takes time to open, and there's a high chance there will be an error when it does..McgyvrCVersion: 13.19043.0
Fonctionne pas bien sur iOS 11Sur iOS 11, elle ne fonctionne pas bien avec CRM 365 On Premise. C’est comme si l’app voit un vieux crm 7.1..Sas_abVersion: 3.3.0.191
IOS 10Fix iOS 10 support Please.RGBglobalVersion: 3.1.0.62
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