Dynamics 365 For Phones Customer Service

Helps me keep track of prospects and where I’ve been. Can bang out a Sales Activity in the car in one minute. Then into the next one

Pretty need. Not bad at all Needs a few updates to make it look better and run smoother But for what my company uses it Its been pretty good I finally figured put how to set appointments for my job

In jobs under summary, start and end date can not be entered from iPhone. Works on my iPad but not my iPhone.

When it works it’s good. It only works about 75% of the time. I then have to delete the app and start all over.

Being able to take this off the PC And use the dictation is a great advantage

Very user friendly in the mobile. I use it when I’m not in the office. I love it.

Can not open

Ios10 not supported

Working fantastic ❤️it Iskibible

App works great but I do wish the buttons (Home, back,etc) were at the bottom of the screen as they would be easier to reach. Also, it would seem sharper if pages only scrolled up and down (they seem to have some sideways wiggle room).

Nous l'utilisons pour développer des applications pour nos clients et toutes les personnalisations réalisées sur Crm online se retrouve facilement sur la version mobile. Très bien pensé. Un outil que nous utilisons tous les jours en interne !

For my company kb home as a sales rep it’s way to many clicks and the view is awful to enter a prospect, find one or log one it’s so much work and cumbersome and glitchy, we joke that it would be easier to log it on a stone tablet and mail it into management via carrier pigeon. Everybody dislikes the software from a sales rep level and we are the ones who have to enter the data there has to be a better way this software is awful.

I am a salesperson using this app to help make phone calls and look up client information. compared with other apps ive used, this one takes extra clicks and most often use of the search feature to get something accomplished. not as user friendly or as helpful as i would like.

It’s fairly evident that you guys have padded your reviews here. This might be the worst app I’ve ever used for work, ever. You guys are an absolute joke. Brand new phone, full 5G service, and this dumpster fire of an app has the audacity to tell me I don’t have phone service. Your software developers who designed this should be jailed for the rest of their lives, I hate you people

Daily log in a pain. Can’t we do facial recognition or similar? Doesn’t synch with outlook or phone so 3 calendars and 3 contacts to be maintained. Would be nice if when scheduling the next appointment you can note face to face and entertainments. Otherwise you have to log into that call and there is no time savings

Constantly need to delete and reinstall this app. Performance problem galore. Today getting errors that it could not load app. Claims may have internet problems. Nope. All other apps work perfectly fine. This whole one app that runs on web and phones is a joke. Very poor UI with way too much clicking and tapping to getting anything done.

The app it self is good, but for the last period the whenever you open the app it's not opening it's redirecting people to another app called dynamics sales, I mean i didn't said i want dynamics sales, I want dynamics 365. Thank you I wish the customer support reach out to me.

Currently unable to navigate away from “create sequences” page because the top-left hamburger icon is unresponsive, even after deleting app and starting over.

It seems like every release brings more issues. The latest version is so buggy it’s almost unusable. After using the app for a few minutes it becomes unresponsive and the user if forced to close the app and reopen - and many times the user has to logout and login again. Ugh…

The “get directions” function on the company page no longer works. This should open maps and populate the company address. This worked in previous versions. Can you fix this please? It is a critical part of the sales process.

Time consuming, inefficient, if you can’t afford better or you have a small team and efficiency isn’t a priority over cost then this platform is okay.

All of a sudden the app is zoomed completely in and only on my phone no one else seems to have an issue with it. Very frustrating that no one seems to know why it’s only my phone. Can’t report an issue because it’s not allowed

App is very slow to even load. Difficult to click specific items. Trying to send an email from the app and I literally can’t even type in text. Please fix!

Since 17.2+, app has been crashing right after the credentials screen. Looks like it will load, but then “disappears” (seems to linger in background, but never opens). Only happens on apple phones. Tested on managed and non managed devices.

Apps are supposed to make push button type things happen easily, and with simplicity. Anytime an app makes it harder to complete tasks than the desktop app, it fails.

Hello, On iPhone it is not possible to paste text. For example, if a user wants to copy a phone number from a contact on their phone and paste it into a phone field in the dynamics 365 app user cannot tap and hold to display the “paste” function. Very frustrating if a long web address or other text needs to be copied and pasted. Not sure if this is an apple issue or a dynamics issue. I tested this issue on a google pixel 4 and the copy and paste function worked flawlessly. Please have this addressed.

App is instantly crashing after most recent update.

I understand that it takes time to adjust to a new system, but at first glance it seems to be a lot of steps just to input some basic information like bowman approaches.

Worked well at first but almost a year and app still crashes when you click on it. I can’t get it to open anymore

After the latest iOS update the icons are not showing up. I have an iPhone 8

I think this will help me. However, I’m having difficulty learning how do use it.

This app is difficult to use. I much prefer spreadsheet on a laptop. I have a great difficulty saving my service evaluations. Then when it does save I get two or three for the same one. Even this survey is difficult to save!

Constantly getting run time errors have to reboot phone to clear message

I’m stuck in the presentation page with the loading dots. It literally won’t even let me use the app.

Every time you open one of the files, you can’t go back to the main list. You have to kill the app.

It’s a small website, not an app.

The app needs to work offline some how and then save when in service

A lot of great features. But not all functions work properly. Creating a consultation doesn’t auto populate to calendar.

Horrible system. Difficult and not intuitive at all.

When looking at a customer in the account tab, the top of the page is missing. Can you fix this? #365

This app has lots of flaws, data location changes and drop downs have too many steps. Can’t cut paste any data.

Not sure why but site not loading.

If I can get the app to load it works ok. Once you close it good luck launching it again without deleting and reinstalling.

This is one of the worst business applications I have used. It is super unintuitive and difficult to perform the simplest of tasks.

Nothing syncs appropriately. I have to login every time and iPhone won’t save login. Doesn’t sync with Outlook well either. Waste of sales people’s time!!!!

Having issue with scrolling and rotation. Scrolling doesn’t work for me.

Slow moving to each task

Microsoft tried very hard to make an app that would hurt productivity, harm efficiency & be user-UNFRIENDLY and well….they knocked it out of the park!!! Great Success Microsoft….

This is the worst website

How a company the size of Microsoft could release such a horrible app is beyond my understanding.

Not a user friendly app. Very difficult to work with.

Why?

...but it’s what my company has moved to. (sigh)

It’s a horrible, unintuitive piece of crap. Go with Pipedrive.

Dynamics 365 and power platform expert here. This app looks like it’s been develop in 1987. How can a company like Microsoft deploy such a thing? This is a disgrace. I’m starting to push my clients to Salesforce, seriously how am I suppose to explain that this pile of garbage is supposed to be Dynamics officiel app ? Any students in IT could do it better.

Franchement, peu impressionné

This mobile app takes 20 min updating every time I try to use it, now it won’t open any of the contact info I need to call my customer.

It looks good but I can’t even see the resume of the people who apply on my jobs

This app needs a big ux review.

This app is so laggy & slow, and the touch response is useless.

I can not believe this is a Microsoft app. It is incredibly buggy and slow. It is absolutely useless and you’re better off switching your crm all together if this is the kind of app that supports it.

Honestly almost unusable at this point. Everything takes time to open, and there's a high chance there will be an error when it does.

Sur iOS 11, elle ne fonctionne pas bien avec CRM 365 On Premise. C’est comme si l’app voit un vieux crm 7.1.

Still some kinks to work out. Gets stuck on the "downloading customizations" screen frequently, even when testing against a new instance (no custom development).

Fix iOS 10 support Please