Google Meet Customer ServiceGoogle LLC

Google Meet Customer Service

Securely connect, collaborate and celebrate from anywhere. With Google Meet, everyone can safely create and join high-quality video meetings up to 250 people.

Key features include:

Host unlimited high-definition video meetings
• Meet safely − video meetings are encrypted in transit and proactive anti-abuse measures help keep your meetings safe
• Easy access − just share a link and invited guests can join with one click across devices
• Share your screen to present documents, slides and more
• Follow along with real-time captions powered by Google speech-to-text technology

Anyone can join a meeting on Meet via an invitation. However, some capabilities are available only to G Suite customers.

Permissions Notice

• Camera: Needed to allow others to see you during video meetings
• Microphone: Needed to allow others to hear you during meetings
• Photo library: Needed to allow you to select your account profile picture

Google Meet App Comments & Reviews

Google Meet Positive Reviews

AwesomeI find myself using Google meets a lot and I would definitely rate it five stars because it is so awesome and I really like it and I’m glad that you can screen share and I also am so glad that when you leave thatWeb browser or page you your video turns off and I am so glad for that there are a few things I would like for you to improve and that is probably more than 250 people because what if someone finds their self with 500 people and they can’t have all 250 people and two I think that there should be more options than just chatting pinning and all of that stuff because it may just be fun to do more stuff on there so that is my review and that is it thank you.Version: 51.5.0

Good but needs improvementsAs a high school student, I use google meet for 8 hours each day, so I know a lot about the app and about what it can and can’t be used for. I think there are many things about this app that set it above the other meet softwares such as zoom, yet there can be improvements. Take it from someone who spends more time on this app each day then he spends sleeping each night. Sometimes a teacher or student may be too loud or too quiet and you cannot change the volume because it will also change the volume of whatever other audio you are listening to, such as a Vodcast or music or a helpful video in general. This has happened to me quite frequently, at least once a day, and I have grown quite annoyed with this issue. One thing I’ve thought of is adding the ability to change the volume of individual people, as this would allow me to listen to a tutorial video on significant figures while at the same time enduring the pain of my teacher talking with her mic down her throat. Anything added to help with this would be greatly appreciated..Version: 46.0.0

Works... Just needs some more work and attentionHi. I am a student and have been using Google Meet for COVID-19 situation. It is a good app for classes and other stuff. I have been using this app for almost 6 months after my teachers decided to use Meet instead of Zoom. I spotted some problems during my time. But this new update fixed them all. And also made more issues...😒. But I expect that Google will detect them and fix them. I personally love this new update,but it made some more problems. 1. When I press the power button I automatically leave the meeting and everything just freezes up. 2. At the older version,I used to have the previous meeting links in the main menu. But here, there is nothing. 3.when I join a meeting the sound doesn’t come from the speaker of the iPhone. Instead it comes from the little speaker which is used for normal phone calls. 4. While using eardphones...(I have apple earphones) when I press the middle button of the earphones,I get out of the call. Instead of getting out of calls,the middle button should be used to turn on/off the microphone cuz that will be super handy. 5. In this update,the place where the name of all meeting members show I can't see whose camera is on or off. And I can't pin them by easily tapping at their ID 6. The option of chat should be aside the switch camera option. (It's the finest place of I can think of) 7. Add tile view. PLEASE!!! I hope Google sees this and makes the right changes to this useful app..Version: 45.5.0

Few things and please respond when you see thisFirst of all: I don't know why virtual backgrounds aren't available. Why are they not available?! Please bring them back!!!! Second: I have a suggestion. If not for the virtual backgrounds you can do something like on zoom where you can have like different meeting room templates each with a different setup and a different theme and different customizable meeting options. Like for example you could have a classroom template, and in there it could have always the raise hand feature, polls, breakout rooms, moderator has control over chat messages and students' microphones, or you could have like a hangout chat room, where there's lots of virtual backgrounds, a more interactive chat, and the option to change the screen layout. And those are just examples, the options are endless! Please make an update soon with the changes you've decided to make, and let me know! Thanks!.Version: 51.5.0

Fix your privacy issues.𝗨𝗣𝗗𝗔𝗧𝗘 Restarting and clearing the cache won’t help, Google. This isn’t a bug either. It’s on all my devices, Mac to my phone (MacBook 12-inch, iPhone 12/XR, and iPad mini 5). On my computer it’ll ask “are you talking” because it’s continuously listening and I don’t know if this is a feature or something, but I don’t see who needs this. Just please remove this feature or whatever this is supposed to be, I’m really uncomfortable seeing the orange dot and my mic is off… and if you don’t know what I’m talking about, there is a new feature in iOS/iPadOS 14 and macOS 11 Big Sur, where a orange and green dot appears to let you know that your microphone or camera is in use. And you guys haven’t launched an update in 2 months, so don’t you think that pretty much everyone is on version 51.5.0? Oh and also, every time I use my phone for a meet, my screen turns black every time something is over my Proximity sensor, for example, a pencil or something, it screen turns black! 𝗣𝗥𝗘𝗩𝗜𝗢𝗨𝗦 what I mean meet in certain places. But when I want my microphone turned off, I want my microphone off. Why does it still show an orange dot when my mic is off? I was in a meeting and I got told “turn off your mic” and mic was already off! No, like seriously no joke. Please remove whatever feature this is supposed to be because why is the microphone still enabled in the background when you tabbed disable?.Version: 51.5.0

It’s good but could be betterI’m a high-school student doing everything virtually and sometimes i have to use the same device to use google meet and assignments. So if someone uses the chat box, I can’t see what they’re saying. I’m thinking that you can add like a notification box. Like how we get notifications for text messages and everything else. It would benefit me a lot if that was added so i don’t have to use a device to be on a google meet and another for assignments and etc. It would help if you add the notification bar to also add that we can chat back through that notification bar. I know with an iPhone you can do that, you can message someone back through the notification bar while watching something on netflix. I think this would benefit a lot of students like me on the long run. I hope you do this!!.Version: 50.0.0

Layout and Chat BoxAs a high school student, I use Google Meet for about 8 hours a day. When I use my chrome book, you are able to see everybody on your screen, however, when I use my Ipad or Iphone, you can only see about 4 people. It makes it a bit hard because since I take ASL, you don’t know who is signing or what is being signed. They should change it to where we can see everybody. Also, when I use the chat box it pops up in the middle of the screen. I think they should change the chat box to going to the side instead of the middle like the chrome book because I still need to see what my teachers and peers are saying. Hopefully, they are able to change it. Also, I’m glad they put the “activities” feature because every time my teachers put a poll up I was never able to vote..Version: 57.0.0

It’s nice... some things need to be added thoughI use Google meets to hang out and call with some school friends, there’s some times when I wish a friend would mute, or I have to check up on how I sound in the middle of a call, or when I leave and my friends leave the call as well even though I wanted to come back. So #1 thing I wish was added was some sort of muting option for the meeting, what I’m saying is I can mute the meeting or a person. I have this one friend and for some reason he loves to leave his mic on, sometimes I wish I could just mute him so I could watch a video in peace. I wish there was a button on mobile for muting a person. Second thing I want is a “trouble shoot” (I believe it’s called) so when I’m in the middle of a meeting and I wanna check up on how I sound, I could do a quick trouble shoot and have no one else hear me. Last thing I would like is some sort of thing to be able to join the call later, even with no one else there to confirm your join. Sort of like a “come back later” button and you can just click it to join back in. That’s it, I hope one of these things happen because I’m sure they’d help me and a lot of people using meets..Version: 57.0.0

I love it!As a elementary student I use this app a lot for my meetings, yes work could be done but it’s really easy to use. There is a raise hand feature and even being able to change your background! The raise hand is my favorite as it means you don’t have to have your hand up for hours it feels and your teacher doesn’t even notice. Also, A lifesaver that it’s on iPhone as my computer died and I have a meet at 2:30! (It’s 2:22 right now while I am writing this. Anyways, I write actual truthful reviews and I just really love this app as it is easy to use and it doesn’t take someone from college to know how to use it..Version: 51.0.0

Great App but you should be able to mute to meetGoogle meets is a great app but you should be able to mute the meet. I know you can mute yourself but if you could mute the meet so you can’t hear what they’re saying. It would make it easier for students to watch videos without being distracted by the in person class. Like if someone would have to watch the video, but the teacher is talking, you would have to listen to the teacher and the video at the same time and it’s confusing. But if you were able to mute the meet then you could watch the video without the background noise and then when your done you can unmute it. Except for that fact it’s an amazing app and it’s really useful..Version: 51.5.0

Good, but can be better with...This app is extremely useful especially with the times we’re in and how schools use them. I have the app on my iPad Pro, and apple has a feature where you can have to apps open at once to multitask. However, when I do this my camera turns off and says it can only be on when it has the whole screen... which makes no sense. Then when I leave the app as a whole, without multitasking, it also turns the camera off and doesn’t bring it with me to the home menu or anything. I believe these are small things that can bring this app to be something capable of competing with zoom or those other big known platforms when it comes to convenience..Version: 46.0.0

Great app but I have suggestions!Google meet is a great app to communicate, me and my friend often use it to share our screens,which i think is an amazing feature that I wish they had on Houseparty but other than that I have a suggestion if you could do something like Houseparty where you can play games and add a background that does not show what is behind you (it comes in handy when you are having a meeting with a coworker or friend and don’t want them to see you messy room!).Once again great app just needs these improvements that I think would people and attract them!!.Version: 44.6.0

Updates are awsome, but are hard to get used.Meet is a good app to use for meetings. But theres a problem where the new updates are just soooooooooooo hard to get used to. Like for example, the latest update had changed some features of the app and supports night mode, but the problem is that if you are a teacher, and if you need to go and check the chat log, you have go back and forth( meaning go back to the screen and go back to the chat log and it goes on). Before you can open the chat log and then present the screen. But now, its so difficult that some schools has changed apps by going from meet to zoom. Please fix😾.Version: 47.0.0

UnitedI am enjoying Google meet with my class. Each student has an opportunity to talk and share what’s going on and answer questions that we are working on that day. There’s been very little problems. I am thankful for google meet to keep all our special needs students United. It gives them an outlet to see their fellow classmates when they cannot meet in person during this Covid 19 quarantine. It puts a smile on their faces and lets them know that they are not alone and they still have their friends from school..Version: 45.0.0

Screen Share with Audio Thru iPadIt’d be awesome if y’all could make the audio available when screen sharing on an iPad. I understand it’s available on a computer, but I don’t have one, and I got this presentation I’m doing tmrw that I will have to screen share, and one of the parts of the presentation is Kanye West rapping his song “Flashing Lights”. Unfortunately, my audience on Google Meet won’t be able to hear the eloquence of Kanye’s voice, which is very unfortunate. So as I said earlier, if y’all could find a way to make audio available for screen sharing thru IOS devices (in this case, the iPad), that’d be fantastic cuz I’d no longer have to deal with this problem..Version: 51.5.0

Hits and MissesGoogle Meets is a useful app for communication, but the app hits and misses in its ability to be reliable. Lately, I have been experiencing glitches on mobile in which the video of my instructors and their presentations are not available—only their profile photo is present on the screen. While audio is available, video is not, making my work difficult on mobile. The problem on mobile, however, mysteriously does not exist on PC in which I get both audio and video. While the unreliability of mobile Google Meets is annoying, PC Google Meets is working fine. My question (to a developer if they happen to be reading this) is why does this happen, or how can I fix it?.Version: 57.0.0

Great potential, bad new changeI’ll start by saying I’m a teacher and required to use Meets by my educational institution. I do like it a lot because it’s quite easy to navigate. The one thing I’m not keen on is the new change on the iPad that takes the chat out of the main screen because as a teacher I am trying to both monitor the screens at the same time as the chat and now I am forced to only be able to see one or the other. That’s a big bummer and a major change to my ability to manage my online classroom environment. I wish it was an option to continue to have the chat be open on the side of the screens so I can see both. Thanks!.Version: 47.0.0

So it is useful but really bad with glitching outSo we have been using this app for a long time this year and it hasn’t been the best considering about 7 people are gone every class of 20 people (20 so we don’t just have a lag fest) especially on mobile I think it has more capacity on computer on a computer you can buy an add on to have 500 people in at once now I always misclick the tiny buttons on my phone and I’m just raising my hand all the time (and the worst feature for me is whenever something hovers over the microphone on the top of my phone the screen goes black but when I move my hand it goes back after like 10 seconds, like what???).Version: 51.5.0

I love meetIt is nice and when you share your screen it has nice features. I hate the new icon it’s fishy and unappealing the camera has a hole in the center and it kind of scares me it looks like it is copying zoom and the size of the camera is too big the icon has no green in it. Meet is very cool and your meetings are safe from strangers. On an iPad do not use a web browser for this. On a computer use a browser. And do not rate this app a 1 star 2star 3star do 4 star or 5 star. I miss when it says you left the meeting..Version: 51.5.0

Waiting RoomI think this app is very easy to navigate and is great for students doing distance learning, but I definitely think there should be a waiting room feature for classrooms. Every day I have to click the meet link many times in order to see when my teacher has joined the meet, which is when it allows you to enter the meeting. I feel as though a waiting room sort of feature would allow teachers to let the students into the meet once they join themselves instead of having to click the link/meet button several times hoping their teachers are there..Version: 51.5.0

Update?Google meet is fine but since apple just got a new picture in picture feature for its devices can you try to incorporate that into google meet? And make more of the features that work on the computers at least work on an iPad? Like the poll feature and i would like to go off the google meet screen without it turning off my camera so i can get my work done and my teachers have problems when they don’t see me so i have to try and do my class work on my phone and it’s a lot. I’m sure you are aware of people using google meet for virtual school and it would make it a whole lot easier on everyone..Version: 45.5.0

My screen keeps flickering on and offI am obligated to use it for school, but I prefer zoom to google meet. Also not sure what the problem is but the screen keeps flickering on and off every time I have a meet on this app. I have an iPhone 8. I asked my sister who also uses google meet if she had similar issues and she said her screen also flickers on and off relentlessly when using the app. She also has the iPhone 8. It’s honestly really annoying , and I don’t know what the problem is so I don’t know how to fix it. If I had the choice, I would go for zoom over google meet. Way more versatile and user friendly..Version: 51.5.0

Best source of communication in the Pandemic and BeyondThere are so many great things to say about MEET, but the most important is that it is a secure way to meet and do instruction, speak to entire families at one time, and just have a small simple meeting to discuss future plans.. There is so much more I could say but that sums it up. If you have a platform that can do all that securely and safely, what else do you need. Connections during this pandemic have been made simple because of MEET and for that I am eternally grateful..Version: 57.0.0

Really good but..So i was playing pretend with my little sister, so we downloaded this app and thought it would be funny to play that i am the teacher in online school! So i created a meeting, she joined, and then we started playing. is the thing; When i try to share my screen, it works, but when i go to a video that i wanted to share and play it, i go back to the meeting to check on my little sister, who is the student, and the shared screen was duplicating on my screen. Even the sound was duplicating! Overall great app and i hope you can fix this. Thank you for reading!.Version: 46.0.0

Google is listening to everything you’re saying.Apple allows us to see when your being recorded. The tiny circle on the upper right is yellow when your being recorded by audio and it is green when you’re being recorded by the camera. What I notice is every time I decide to mute myself the tiny yellow circle doesn’t come off. So even though that everyone in the meet is unable to hear you. Google is listening to everything that you’re are saying..Version: 57.0.0

Could be betterThis app is perfect, I use it for school but my teachers recently started using polls and surveys and I cant vote for the surveys because I am on mobile. I really hate that and I this you should update the app for mobile users. I love this app and im serious! It just needs some updates. Im glad you added so that mobile users could change their background. Its useless kind of but if you added a feature that you could upload an image it would be awesome. It would really help teachers teach better. Thank you! Sincerely, Heaven. :).Version: 51.5.0

Great app.. but a suggestion to developersHey gmeet is a great app , I’ve been using it for all my classes and lectures . It’s secure and works pretty fine . Just a couple suggestion from my side to include in your next UPDATE - - enable an option to send photos or screenshots in the chat box of gmeet because in some of my classes I can’t verbally explain the question . So being able to send photos would really improve my experience . - show the history of my earlier meetings and meetings I’ve attended so if I ever get out of the meeting the app will remember the link at least for a short period of time . Also I don’t like the current layout much because the chat box is less accessible than the earlier versions, and I need to be able to open the chat box quickly because most of us don’t turn on our mics in class . Yeah , so I hope this reaches the developer and I get a response soon ..Version: 46.0.0

Good app but I have suggestionsI have been using Google Meet on my Ipad since quarantine started. I use it for all of my classes, so it’s a pretty big part of my life. Anyways, I like this app enough, but I do have an issue. When I have two tabs/apps open on my Ipad, I can’t turn on the camera on my Google Meet. You can only have your camera on when the only app open is Google Meet. I think if you “fixed” this, you could make classes more efficient for students (my school prefers that we have our camera on.) Thank you 😊.Version: 45.0.0

Suggestionsss!!So some teachers make us show our faces on camera. But some people don’t want to show other kids. It would be SO GREAT if you could make it an option of just showing your face to people you select. that way if we don’t think we look our best than we can just show the teacher and friends and not everyone in class. same with the audio^^ Also an option to have a private chat with someone, i would want to ask teachers questions privately and not in-front of everyone..Version: 45.0.0

Extensions not being available on mobileI’m a high school student currently using google meets for online classes during the pandemic. we use google meets and it’s been great so far, not many bugs or issues that i’ve personally come across. however i give this 3 stars because i use an ipad for my classes and when teachers want to use google meets extensions like breakout rooms and reactions, i cannot participate and i get in trouble. zoom has all these things and it works on mobile. if the app had extensions available to add onto the app freely i would give 5 stars.Version: 45.5.0

Ignore bad reviewsWhy do people say it's stinky? It's great!.Version: 45.0.0

Too the meet workersI love your meet app and the video and audio plz make it better and it’s better then zoom.Version: 57.0.0

Add Poll Feature for iPadAll my teachers are using the poll feature, however I cannot participate because I am on an iPad. Please add this feature!! Also, the old layout was so much better. Please bring it back! It made the app easier..Version: 51.0.0

YESWhen i was on a google meet without this app and I couldn’t present screen and when I downloaded this It WORKED. Same with changing background..Version: 61.0.0

EEEEOur class got hacked :/ not happy.Version: 51.5.0

Good productIntuitive and works well..Version: 61.0.0

Great customer experience!The young woman I spoke with was very informative (and informed), helpful and comfortable to speak with..Version: 61.0.0

I have had enough!Ok this app is amazing and I hate how people don’t appreciate it like people saying “so trash” I would like to see you trying to even start to learn to code! The people here are working so hard and this app is amazing so shut it and if you don’t have anything nice to say then don’t say it also that you for the developers you are amazing people and this app is awesome!.Version: 61.0.0

What’s wrong with the app honestly?There’s nothing bad about this app is good..Version: 61.0.0

The app layout is better, but still not goodIn this newer version you can view presentations in full screen, which is a great improvement to the older versions. However, you can't get rid of your camera preview screen which blocks a huge part of the presentation, even if you are not using the camera. As a result, if you want to see the whole screen without disruptions, you have to turn off full screen mode..Version: 61.0.0

Best app in my life!!!!!I love this app I can finally present my screen on mobile and its so much easier to do every thing.Version: 61.0.0

Great appI use it for school, and most of the time it works great. Sometimes it glitches and kicks me out of the meet. Sometimes a guest enters our meet and my teacher loses their control of the meet. Also the newest update needs changes. I hate how people are displayed now. I liked it better before. I think having a setting that allows you to change how people are displayed would be great..Version: 57.0.0

The Mobile LayoutI liked the old layout much more than the current one. The new one messes me up as the main camera is that big..Version: 61.0.0

Very good but...You need to add background’s for iPad.Version: 57.0.0

AmazingIt was so good.Version: 57.0.0

Make a slap buttonMake a slap button to the students u wanna slap that dont listen. This is really important and Its mandatory. Make a animation to it too lol.Version: 57.0.0

Leaving from Wi-FiCould you please add it so when someone looses connection to a meet instead of it popping up in bottom left saying "user left" it should say "user lost connection". The amount of times I’ve lost connection and my teachers have said I just leave....Version: 57.0.0

WhhhhyyyiPeople can complain but I don’t get how bad it is everything works perfectly good👍👍👍👍.Version: 57.0.0

Break out roomsI go too school on google meet and we do a lot of breakout rooms. When people are working on a different tab and they are focusing on work they don’t know when the breakout rooms end. When the breakout rooms end I think that google should put a little bell noise or a noise that tells us breakout rooms have ended.Version: 57.0.0

BlurrySome times when where in a class it just randomly get’s blurry, and I miss a lot of material that important..Version: 57.0.0

It’s okayYour app is much more better than before, I like the new gallery view and activities button but I think you should add a button that you can customize how your screen looks. Overall very good, recommend it!.Version: 57.0.0

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