Power Automate Customer Service

I have been using Flow for 2 months and am constantly thinking of what other tasks I can automate with it. I wish you would consider removing the “done” screen after approving or rejecting approvals. It’s an unnecessary step that slows down the process of moving to the next approval. I would like the ability to approval multiple request at once instead of opening each one individually and then selecting done to close the “done” screen pop up. That’s the only frustrating aspect of Flow. If you have a lot of approvals it takes up time going through them.

At the speed and simplicity to add workload automation is next to none. Their catalog of connector data sources is extensive, as is their templates for getting started. This solution is a must have, and the monthly cost is very competitive. This platform will help you solve problems you didn't know you had.

I’ve had a flow running for a couple years that would send a push notification when an email landed in a specific folder for me. Power Automate shows the flow is successful but I am not getting push notifications. I can open the app and see there are notifications waiting for me, but they are not push notification and they are now showing up as banners or in the Notification Center for the iPhone. Please fix. Edit: notifications are working again.

I recently learned about MS Flow after some colleagues raves about it. It’s a neat tool to use if you are using Microsoft products & even if you are using other products. It’s tricky to get used to but once you figure it out, there are endless options on what you can do. I just wish they’d make LinkedIn personal pages sync with MS Flow. Right now you can only sync with company pages.

Power Automate with power apps, power BI, SharePoint and online excel together are all game changers. They show a lot of promise and have already exhibited their potential to improve operational workflow. Big big fan. A business should seriously consider Microsoft 365!

I have a small issue to report. ⚠️ When creating flows, the ’done’ and ’create’ buttons sometimes do not work, and I have to turn my phone to side view in order to click👆on the buttons. The buttons seem to be too close to the top of my iPhone screen; the part I can drag down to access some of my phone features.📱 But I really ♥️ being able to automate time-consuming processes and tasks to make my life flow more easily during my day. 😅 Thanks for the app Microsoft Team! 🙌🏼

Very valuable tool in my arsenal. I just don’t understand why they would rename the already short and catchy name of Flow to this weird Power Automate. Doesn’t fit with the rest of their simplified naming conventions.

I’m very impressed with the innovation that has surfaced (no pun intended) in the last few years. Microsoft is developing tools for the business community that are pushing all of us to be better at work and play. Excellent job, Microsoft! Thank you.

Life used to be so hectic trying to remember to check email and messages. At least this help me with some of the form email. I can automate these emails. This won’t take away my pain but certainly make my life easier.

App freezes a lot when I’m using flows which can make things worse than the original manual approach. If it gets corrected it’s definitely a timesaver.

Very cool tool that saves you time with everday mundane tasks. Setting one up from scratch is pretty easy, even if you're a code-savvy, but you do need to be patient. The templates work great too.

Simply put Flow is essentially like putting together Lego blocks and building out your own work flow scenario- it’s really up to you - Power is in user’s mind! If anyone has ever used IFTTT- it’s pretty much IFTTT for Business applications.

Make the UI more intuitive to a phone . If this could be a better UI for IPhone that’s a game changer

Amazing possibilities for automation in the palm of your hand. The mobile app is a pretty good approximation of the web app and can be the conduit for push notifications from your Flows. Request: Apple Watch app!

When I try to add widgets based on the power automate buttons, nothing shows up even though I have several buttons in the PowerApp

I like flow. I use them for work and there are so many options. I just wish you could send texts with flow.....soon hopefully!

I was able to automate a process that saves several people in my department hours of work every week. This is fantastic.

I love being able to automate anything especially the push notifications of the emails I want to see.

Automate emails Get notifications Make work flow with your documents Just in simple steps

Power Automate is indispensable in my work and personal life for automating tasks that save me time and energy.

IPad version would be nice. Mobile app doesn’t remember connections like browser does. Great service though!!!!

This tool is perfect specifically when you are a Microsoft User.

Love SharePoint Designer but this has won my heart. So easy that clients could use it. Automate the world!!

With having such a busy schedule, Flow has helped me be more responsive, miss less meetings and be more productive.

An app that is perfect for helping me creat my flows when away from the computer

I incorporated Flow into many information security workflows and remediations. The value that I get out of this tool is simply astounding.

-Easy to setup -Builtin integration with many other apps -Easy to modify -Reliable platform

Needs more connectors like Feedly but this tool/app keeps getting better

Thanks for the Tip!

I’ll give it a 3 star as the actual app has worked well so far, but the easy of use of the flow widget button doesn’t work. Please fix it to make it a 5 star app!!

Quite simple to use!

I use this app for years. I haven’t seen a better app yet. I believe this is the only app that can passively maps activities to map. It also groups by home or work. The only thing that is bad is that I have not seen updates for a while ;((

Great app!

Wish someone at Microsoft would actually respond. I have called in, left feedback, no one responds. Maybe here they will! Cannot Click the “get started” button when the app opens. It does Nothing! Hopefully this will be addressed in an update, as it used to work!

I’ve been using this app for about a year and have been pleased with the results, however my greatest concern is that I have to force the app closed each and every time I use it. If I don’t, I get a reminder to force it closed with a blank screen. After forcing the app to close. It works fine until I need to use it again. I can’t figure out how to report it, so hopefully this gets back to someone who can fix it.

While it shows here on page, no fun to download the app and see a tiny framed box on your beautiful iPad screen. Come on now Microsoft, make this available for iPad because making PA automations on phone sounds terrible. Plus, I run on a iPhone model without much native storage so apps constantly being offloaded to cloud, and it’s 6 models old. It’s a rather slow phone while my iPad is speedy and for business. Using PA for business, would want iPad functionality.

My organization uses Microsoft flow for approvals unfortunately this app lacks key features like approvals history. I must use a laptop to make key approvals. It took me several attempts to use this app to find the lack of important features and finally give up on the app. This may be a good app for some users but I found it to be a frustrating waste of time. Hopefully history of approvals can be implemented at some point otherwise many flows that were originating on desktop are not accessible in the app.

For a product that’s supposed to enable automation “anywhere,” the iPad version completely misses the mark. If you’re serious about using Power Automate, you’ll be forced back to a laptop or desktop, which defeats the purpose of having a mobile app in the first place. Overall, this feels unfinished and unsupported. Microsoft really needs to invest in a proper, fully functional iPad experience instead of shipping a stripped-down, frustrating version that wastes

Power automate (FKA flow) is by far one of the most useful tools in the Microsoft tool kit. It’s so frustrating how they haven’t created a viable option for organizing automations. As a power user, I’ve had to become diligent with my naming conventions just so I can keep track of everything. The mobile app just shows you how badly this is needed. I just spent 10 minutes scrolling for some thing that I just made. How is that “automating” my work?

This app shows all my company flows and their run histories. That would be great, except that I cannot ever find the flow I want to check the runs for, since there’s no search! Sort of a key function for any interface, no? I can’t believe this app is missing such a basic function. As it is, the app is a chore to use.

I will be honest, I love power automate and what it is capable of. That being said, the iOS app is pretty disappointing, especially on iPad. Full screen is atrocious and it really needs to support multi-account. iPad should be able to support the full features of the website from the app.

The app developer needs to fix the buttons at the top of the screen to be lower - they conflict with my time and battery status bar and I have to press them at least 10 to 15 times to close the flow.

Was hoping the iPad app had a better interface than the desktop, at least for filtering view of flows. The iPad layout for flow is GARBAGE. It only takes up like 15% of space in middle of iPad, and the expand to full screen just stretches it.. its like you’re looking at a super low res view of flow. Completely useless for iPad.. hope it gets better

I set up some really powerful automations to use as buttons in the app to quickly execute some stuff when I’m in a hurry, but at least once a day, I have to re-authenticate the app which slows me down and somewhat defeats the purpose.

I have an iPhone and my flow was used to drop photos from the iPhone to SharePoint. With an update I saw today that flow can no longer see my photos folder to grab them. I have to first move photos to another location. The flow was to prevent steps, and now it added them back.

I can login on the website and build flows, but I cannot login here. It just shows an error with my Microsoft account. I have a personal Microsoft account, with a Gmail address. Maybe they don’t want to support those accounts on Flow anymore, but if that is the case then at least be consistent and let me move my flows to a supported account.

Your flow buttons are slow to load within the app. It takes about 3-5 seconds to appear. When you force click on the app before going into the app, it won’t recognize your buttons so can’t creat a shortcut widget. Also the widget screen won’t show any of your buttons. I’ve already sent in a support ticket, but there has no follow up or resolution.

I downloaded this to use on my iPhone and iPad but it’s absolutely horrible. Even with trying to add an Action or something simple you’ll notice that you are completely unable to scroll, and the search function does not work. When editing flows you even can’t access the dynamic expressions or expression builder. I hate it.

Not all of the Microsoft flows features are flushed out. Time triggers don't trigger. File management using templates fail. Lack of dynamic file variable support - for example, if you move a file and create a new one all future modifications should happen to the new file right? Big nope. Instead, the original file (now renamed) gets the update!

I precede with a 3-star rating because I’ve use the website and it’s good, but the app is not working at all. Just shows blue screen and logo every single time. No matter how many updates or reinstalls. Fix please?

Needs an iPad app. Only useful for buttons. Office 365 web apps are notoriously glitchy on Safari, the only really usable browser on an iPad. Really need an optimized app with feature parity to the web apps.

Two things I’ve encountered so far: Cannot hit the fine or create button when in the dialogue. Cannot force keyboard to go away. Also, the text is not visible when writing this review.

I like that I can edit flows from my iPad, but it is immensely frustrating that I am unable to maximize the window to fill my iPad’s screen.

UX can be improved to be easy use. Also i noticed some bugs from app and normal web

Where to start? - User makes changes to a Flow, then selects Update, but the changes are NOT saved. - Can’t sort by ANYTHING. - Can’t search. - Can’t view or select some steps of an executed Flow because the UI has issues.

It’s great I have the ability to edit my flows on the go but it really needs an iPad version so that larger, branching flows can be easily edited.

Microsoft’s automation tool is so bad, no wonder they struggle to stay relevant. Flows are hard to configure, no guide, very few templates, even support forum answers diverge and say .. maybe try this or that. Even doing simple things like converting a file or data from one format to another doesn’t work eg convert XLS to CSV ... there is no template no information and it just doesn’t work. Spend 12 hours trying to get it work and it doesn’t. I’ll give it 2 stars for the fact it has at least toolset to convert to CSV and other useful tools that Zapier or Integromat Lack it only provide in paid upgrades. The 3rd star is for the ability to do multilevel Workflows for free. But for end user this product just sucks big time. Too bad.

Flows work, and then they don't. Run status does not agree across different pages of the app. Needs a lot of work before this app is useful. At least the UI is not as god ugly as Ifttt.

It’s formatted for phones so on the iPad there are huge black spaces all around.

Totally functional iphone 7 (2016 phone) cannot update to iOS 16.0, so can no longer use this app. Bye bye PA mobile functions for my company.

I am an avid user of PA Cloud and Desktop and it just seems that this app is only really able to see app flows and control instant flows with buttons. It can also do approvals but that can also be done in Teams. I do believe that MSPA is messy to be used on desktop for for best experience. But I don’t think this is befitting of the “cloud first, mobile first” mission to “empower every person in earth”.. . At least not yet. Please keep investing in this product to make it better. Last update was over a year ago. Its now Feb 2023!. Thanks

Trying out recommended flows, I end up with an error message saying Flow can’t be saved because the template is invalid, because the trigger ‘manual’ has the value ‘manual’ which is deprecated in schema 2016-04-01-preview and onwards. Great job of showcasing the power of Power Automate with your broken templates Microsoft. Quality control issues, again? Let’s hope it gets better!

It takes much time waiting for the buttons to load. And the widget is no longer functional

Despite being requested for some time the buttons do not appear on the widget. The widget is blank begging the question, why even have it then? You have to open the app to use any buttons you have created. This is a key part of the benefit for use on mobile devices, but apparently not high enough on the developers list.

Tried to use the RSS feed service, but it needed to be typed fully not allowing me to paste the url. No copy/paste functionality - thumbs down.

...and they bothered to build an iPad version. Like most Microsoft products these days, it's about 70% of what the leading product in the category can do, flaky, and poorly integrated with everything else. Don't build your business on this.

Every time I approve something in the approvals screen it prompts me to review your app