Rock 'n' Roll Running Series Customer Service

Rock 'n' Roll Running Series Positive Reviews

Rock & Roll Marathon Savanah 2019Great app. I was able to feel the excitement of watching my son via assigned icon as he ran the the streets/highways of Savanah to complete his first marathon. The realism was depicted throughout his journey from start to finish as icon clearly showed when he was moving along at a steady pace and slower pace. I felt the tension,anticipation, and excitement as if I were there, especially during the last couple of miles as icon showed him walking at a snails pace, then exerting that last burst of energy to cross the finish line. Thanks for allowing me to see my son participate and finish his first marathon (at 39 years old) from the comfort of my living room..AllentgaVersion: 4.2.2

Awesome tracking but might wanna out it in real time.The tracking mechanism should also show porta potties so that we may convey to family as they run the route and water stations. It would be easier to ensure that they get the proper care for them. Thank you again for the app and overall it helps very much. Oh by the way make sure it’s in real time as I was tracking a family member finished and the tracker still showed her a ways back from the finish line. Thank you..Cadillac playgunVersion: 4.1.8

RNR appI like it. Its easy to use and track people. If I remember correctly; you used to have to register the runner your looking cell phone number and you’d receive vague text alerts. This app gives a lot more detailed runner info and you can find whomever just by their name now. I would have given it 5 stars, but the information lags by a few minutes. I know this because I was tracking my own progress through the app and would receive alerts a few minutes later after crossing over a timing pad. It matters because I didn’t realize it at first and was trying to catch someone I was tracking with no luck..Guyyy82Version: 4.1.8

Amazing app. Does everything except run the race for you.I am one of those tail enders. I power walk it all. In a marathon last June (not a Rock ‘n’ Roll) organizers folded early and left a bunch of us without directions to follow the course. I lost half an hour following detours and asking pedestrians where streets were located. This app would have saved the day. It is also superb for planning and knowing precisely ... well ... where EVERYTHING is and what it’s about. This app is a work of art..Tolleson ResidentVersion: 4.1.8

Easy to useThis app is a awesome app. It allows you to see the upcoming races and see the races are already done. It keeps you informed about any changes that may be happening to a coming race that you participating then. And it gives you all the information you need day today. I highly recommend download this app if you’re going to do any rock ‘n’ roll series.ZoeLife70Version: 6.1.0

Always a great experience with appEasy navigation, map occasionally took a little longer to load when a lot of people were tracking but thats more a function of network than app itself. The other minor issue is battery drain on older iphone but it was not an issue on my partners new iphone..Kitchen confidentialVersion: 6.1.0

One That Actually WorksI’ve used many runner tracker apps and they are always too slow to report status or they simply quite working. Until now. This app is terrific at reporting progress and pretty accurately predicting where the runner is based on their pace. Truly useful and helpful..DaveS123Version: 6.1.0

Future races pleaseI haven’t had my chance to experience the tracking aspect yet but would love to be able to access my run information here. The race is in about 2 months. It would be great to confirm my registration, see information about the course, packet pickup, etc. I was hoping to get my parents all set up with it well in advance but it looks like it doesn’t actually let you go on until race day? It’s unclear when I could set it up for them..MyReview2468Version: 4.2.6

Great thorough race appI really like this app. It has all the info you’ll need for the race. I love the tracker function and the ability for your friends to track you real time. It also was helpful in finding where I needed to go to get in my corral which was helpful because the actual race day signage wasn’t as good as it should have been.Eartha8Version: 4.1.8

Rocking AppThis is the best app I’ve used so far in all my years of race support. Love the notifications, which aren’t new, but much appreciated. The best part is being able to see where your runner is in the course and how far they have gone- to be able see them especially at the finish..RacesupportVersion: 4.1.8

Times were offWhile the general functionality of the app is good the times were off. I was waiting at the finish line and the app kept saying that the runner I was waiting for came in 8 minutes before she actually crossed the finish line. When your runer is getting close to the finish don't trust the app or you could miss the finish line pictures..AndyArtPhotoVersion: 6.1.0

I love love love this app!!This app makes it so easy to track your time, and also and friends or family running the race as well!! It works every time and I’ve never had an issue with it. Friends watching for me along the route can also see my progress in real time. It’s incredible!!.Dmu1982Version: 4.1.8

Amazing app and Technology!This app gave my husband and I the opportunity to support our daughter from the East coast (CT) who ran a marathon in San Diego. We couldn’t be there but this app made it possible for us to share this event, following where she is on the course to her times and her victory!! Many thanks!.Pre k tchrVersion: 6.1.0

Very Convenient AppI have been racing with the Rock & Roll series for years but just started using the app. It is so convenient & makes everything simple with just a couple of clicks. Love this app & all of the information that it provides..Happy Photo LadyVersion: 6.1.0

Marathon trackingThis app was fantastic, it allowed me to track my daughter and daughter-in-law at the same time. Then I could talk to my son about whether he could see either of the ladies in the race. Truly amazing- I would absolutely use it again!!.Runners’ MamaVersion: 6.1.0

Rock n Roll Marathon Nashville TnLoved the app. It allowed me to keep up with my daughter and son-in-law as they ran then I knew when to leave home to pick them up after the race since traffic in Nashville was awful due to the NFL draft and the race overlapping and parking was at a premium. They enjoyed seeing their times and stats..Montessori MysteryVersion: 4.1.8

Fantastic AppLove, love, love this app. This allows one to view and watch a racer all throughout the course. You can even track certain mile markers, see how other runners are doing in their age group and such. Very helpful for those waiting for their runner..Ian farranVersion: 6.1.0

Great organization tool.I think the only thing that would make this app perfect is if it had a camera at the finish line so you could watch your friends and family finish based on following the normal tracker. Other than that, race preparations and alerts were fantastic definitely will download again for other races..Kristofor097533268;!:8Version: 4.1.8

Awesome!Easy to use as a participant & follower. I really liked the GPS feature as it knew where I was in relation to the two runners I was following. I did not need to use another map app to get around... And, I could time my arrival by their projected run time on the route to cheer them on!!’.Babs101aVersion: 4.2.2

Daughter and GranddaughterI was so happy viewing them through the course since we couldn’t be there with them. It reminded me and my wife of the times we used to run. And miss be around all the runners. Great job tracking them for us..Ignacio CantuVersion: 4.2.2

Great app for RnR racesThis app has helped a lot. Coming into a race, it keeps me informed of what I have to do, where I have to go, and any changes. After it immediately has my time, splits, and placing (as soon as everyone finishes)..Nova BrewVersion: 6.1.0

Great tracking app!!My wife was able to track me through the course and positioned herself to see me as i passed!! Also very informative app. Kept me up to date with event updates..StepboyVersion: 6.1.0

Sr runnerI enjoyed how quickly the results came up, and how easily I was able to share the tracking device with all my friends. It’s an excellent app!.Mtn MarathonerVersion: 6.1.0

Sure easyGreat app for spectators to follow a runner. If you’re the runner, I suggest you turn off notifications (especially if you’re tracking multiple people) because the notifications will interrupt your run..Scott0998Version: 4.1.8

Half MarathonPerfect. Was able to track my boyfriend and his mother the entire race. Love that you can click on the miles and it will direct you there in maps!.Tt199raceVersion: 6.1.0

User friendlyGreat app. Easy to use. I loved that I could easily track my son running his 1st marathon when I couldn’t be there to watch in person. Very fun and loved the rapid updates..Cool PatVersion: 6.1.0

Wonderful Tracking!!The RnR app is a great way to track your friends and family as they run the courses! Cheering them on, updates on their progress, estimated finish times... a map so you can see roughly where they are at. ☺️.MysteriousSalmonVersion: 4.2.2

Tracking my daughter and Fiancé run from AZUsing the App was easy and fun being able to track them during the entire race, how exciting. Tracking our son in law from San Diego, we are from AZ.AZ trackerVersion: 6.1.0

Mother of runnerI'm the parent of a first time 1/2 marathon runner and was very impressed that I could keep track of her the entire way. I am not very techy and this is very user-friendly. Thank you so much.Chrisser 55Version: 6.1.0

Great and real time!This is my 2nd time using it. It’s great for family and friends who want to keep track my progress. I also have used it ti track a friend. It’s very efficient..Nabers66Version: 6.1.0

MinnesotaLike having the information available. Makes everything much easier. Thank you.Magical MelindaVersion: 6.1.0

Walker tooWhat an adventure to participate in a terrific race. Even though I walk the race, I still feel it’s a great accomplishment to finish a half marathon in time to receive a beautiful medal! Rock ‘n’ Roll provides a fantastic venue to do just that! See you next time!.Carpinteria2018Version: 4.2.2

Great experience!!!!I’m usually the runner.... it has been great tracking my friends during the half marathon. I was really surprised to get so many updates on their progress through out the race. This was a great experience....Baileyboo18Version: 4.1.8

RnR PhillyI couldn’t make it to the race to watch my son complete his first 1/2 Marathon, but this App really made me feel like I was there. As he approached the finish line with seconds to spare to complete a sub two hour race my wife and I were cheering like we were there!.FrnchzplyrVersion: 4.1.8

One stop shopApp is getting better every year. I saw my finish time immediately after crossing the finishing line and easy to use..Robo CVersion: 6.1.0

Dave’s reviewSo user friendly....was able to track my 3 acquaintances so well. Notifications were spot on and made tracking so enjoyable. I will look forward to using the app again.Clarence guyVersion: 4.1.8

Best App to Track RunnersNothing better than watching your daughter running step by step down your local streets! Great app with results and updates throughout the race! Magnificent!!!.Steveghe bananaVersion: 6.1.0

Love the app!It was great to know exactly where I was during my race and even better for my family to be able to track me..CChefVersion: 6.1.0

Rock n’ Roll app really works wellEvery year I support my runner wife. This app is an awesome way to be there for her as she progresses though the course. Helps me be the best support team I can be. Thank you.Love my TiggerVersion: 6.1.0

Great resource one stop shopGreat one stop shop for everything related to the race. Information is kept updated and the different sections are labeled clearly..Canines ruleVersion: 6.1.0

Great app!Being able to watch my son’s progress, from Tennessee, as he ran the full marathon was wonderful! It was great to receive updates and notification when he finished. Really neat app; thank you!.Leemar1977Version: 4.2.2

Vegas MarathonI love the fact that family and friends would be able to see my progress along the way all the time from hundreds of miles away.:).M. PerlaVersion: 4.1.8

Way to engage!This app was awesome as it kept my family in the loop on how I was doing in my first half marathon! They sent me updates on your time and any messages that needed to be passed on..AukiVersion: 6.1.0

HelpfulI love that I can track my runner while not being there. I think it benefits the runner also, knowing that they are receiving support..OABornVersion: 6.1.0

From afarEnjoyed following my runner along with google map through the neighborhoods that she ran. So many miles away was able to virtually root her on..Her GrannyVersion: 6.1.0

Best Tracking App EverWas able to track my husband the entire race. I hope all races begin using this app. Not only for timing but for safety also you always know where your runner is.Runners familyVersion: 4.1.8

Love your app!!I love being able to track a runner in real time and get alerts when they reach milestones. Keep up the good work!.JoJo the MagnificentVersion: 6.1.0

Rock n roll marathon - San AntonioApp is awesome! Makes it so easy to track your runner. Really enjoyed using this app. And gave me peace of mind being able to track a first time runner..LZM23Version: 6.1.0

Handy toolParticipants have one place to see All relevant info Guests or family members can easily track you & know how you are Doing & when you complete The race.Vito AnnVersion: 4.2.2

Excellent appThis is an awesome app to track race participants..S_BobVersion: 4.2.2

Marathon de MontréalTrès intéressant de pouvoir suivre ma fille pour son premier 42.2 km. Merci d’avoir mis cette application à notre disposition..ManiebleuVersion: 4.2.2

It works very goodIt was really helpful and easy to use, tracking my friends.MelenducasVersion: 4.2.2

Super facile !!!Facile, dynamique, juste assez d’info !.Yab9876Version: 4.2.2

Belle application!Très agréable de pouvoir suivre le parcours des marathoniens en direct!.Zoé22Version: 4.2.2

ParfaiteJ’ai été capable de suivre mon fils en direct pendant toute sa course alors que je ne pouvais être présente . Très cool..4RUNVersion: 4.2.2

GoodGreat for spectators trying to cover multiple runners.Castor CanadaVersion: 4.2.2

Marathon de MtlC'est comme si j'y étais...avec mon mari et ma fille. Wow!.Louise9871Version: 4.2.2

Rock n’ Roll Marathon SeriesExcellent ap.Oldman VVersion: 4.1.8

TrackerGreat to see how family members are doing from another country away!.Get the lead out!Version: 4.1.8

Quite impressedIt does what it is supposed to do. Great to track a friend who is competing far away. Data is quick, clear and easy to understand. Thanks for a fun and easy way to track results..Jpmcm1305Version: 4.1.8

Bravo super applicationSuper pour voir nos coureurs.Josee47Version: 4.1.8

Super!Incredible.StendhalhbVersion: 4.1.8

Great and simple in useLove it.Alex32882Version: 4.1.8

Manu22480Merveilleux.Manu22480Version: 4.1.8

WowEn temps reel comme cela c'est genial. Je suis dans la une autre ville et je peux suivre mes amis!.Minimel5Version: 4.1.8

A+Excellent. Fonctionne bien..Hydrew11Version: 4.1.8

MontréalManque l’accès aux caméras qui entourent Montréal. Lol.Richard_1957Version: 4.1.8

V SorschakGreat App!.V SorschakVersion: 4.1.8

Great!!Simply the best to track!.Lou203020Version: 4.1.8

Rock’n Roll marathon seriesSuper j’ai pu suivre ma fille durant tout son parcours et j’ai pu me rendre au bon moment pour la voir passer et ainsi l’encourager à poursuivre. Bravo et merci.Toutoune016Version: 4.1.8

Très bien!C’est vraiment apprécié de pouvoir suivre nos amis en temps réel !.Elyse15Version: 4.1.8

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Rock 'n' Roll Running Series Negative Reviews

SubPar App Given Today’s TechnologyThe App has a latency issue that can equal a 1/2 mile delay in data retrieval. Additionally why are we limited to searching only by race vs. the participants name. I should be able to search my last name and see ALL the races I completed; not the most current. Not to mention, I am running the New Orleans RNR and the app doesn’t have the New Orleans race loaded and it is 4 days away; really?!?! Lastly and certainly not least, why aren’t future races available? Washington is 5 weeks away... come on! I spend several thousands of dollars a year running RNR races and this is the product that was tiled out. Not sure who the Research and Development office used to beta test this but focus groups couldn’t have been part of the planning process and the feedback had to be internally biased. Product is Lacking basic features; real time tracking, historical data, future races, complete search capability via repository of stored I formation. I do believe this is my last race. The National Park Series is Much Much better..IannimalVersion: 4.1.8

So much potentialI attended the San Diego Rock n Roll Marathon to watch my two adult sons run. The app started out great but about half way thru the marathon it switched from live tracking to solely relying on anticipated locations based on their earlier pace. The app even stated my sons finished the race and they were still miles out. It was super disappointing! I don’t recommend..JezmenzVersion: 6.1.0

Ouvre plus avec iPhoneMarche plus.Sdione20Version: 4.2.2

Lack of information and missing eventI look for some friend and they never show up and I can’t check the race in Montreal.ClybaunVersion: 4.1.8

What?There is no up coming race info. No maps. No dates. It only shows past events and they cannot be opened on mobile. And the old app is dead. So sad..Spidermike22Version: 4.1.5

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