RTRT.me Customer Service

RTRT.me Positive Reviews

Great For Feeling Connected From AfarWe could not get to our son's first marathon, but we were so glad to be able to "follow" him in real time! The app somehow guessed his progress for the first 4 miles, and it was pretty accurate, since at the first official split he was pretty close to the estimate. After that, there were 3 more updates and then the finish. A notification sounds at each update, and unofficial results are immediately available. This app greatly relieved me of typical "mom worrying"..MomSOSVersion: 4.1.7

Next best thing to being there!You’re asked if you are this runner or a supporter. Then a map with your runner is on it. It’s in real time with regular updates. I was so thankful to be able to follow my son. He’s trained really hard. This is his first qualifying race and I think the fact that he finished is wonderful. His time looks outstanding to me. But it will be submitted and they let you know. Thank you for allowing me to be there! Love this app! Bravo!.XxHugsrfreexXVersion: 4.2.2

AwesomeThis is great technology and free. What a great way to check on a runner in a race and get to a point to watch them. My only suggestion would be make it easier to find the nav to pin the users location I stumbled upon it while another parents app prompted Them to share their location automatically. By doing this you Can see where you are In relation to the runners. Great for nav through neighborhoods to get to aid stations..SalukispeedVersion: 4.2.0

Played well with other appsUsually when running different apps with each other there can be conflict with one another. The app was easy to setup and I didn’t have to adjust anything during the run which was great. As it’s still in beta it’s got bugs but would definitely like to test and use it more since map my run is super annoying..MarreiaVersion: 5.0.1

Great help for spectators.As a spectator, this app does a good job of tracking a runner enabling family and friends to know where the runner is on the course. However, I noticed that the tracking was very precise at the 11 mile mark of a marathon, but by mile 24 it was off about 1/4 of a mile. I was standing at the 24 mile marker waiting for the runner to pass. The tracker was showing the runner at 24.2 although she had not yet passed. Still, a great help to keep up with a runner’s progress..DLWOODS PUBLICATIONSVersion: 4.2.2

Love this app!!!!When my husband did his first sprint triathlon I used the app the entire time to track him! I was even able to track him when he was IN THE WATER! This was the best!!!!!! By using this app, I never missed the opportunity to be where I needed to be to cheer him on! Thank you for making this available to spectators!!!!.JolinemVersion: 6.0.3

Works for meDoes everything I need to do for running and tracking. Verification emails are easy and fast, search functionality works just fine. Supports a ton of races and can be fun to go browse the various times people are putting in across the country..JteudjwjdjdcjskwVersion: 6.0.3

What a giftOur daughter ran the half marathon for St. Jude this morning! Her dad has ALS and we were not able to be at the finish line with her. This app allowed us to be with her during her race. Seeing where she was and being able to text her to root her on was amazing! Thank you for this gift!.MissbluegrassVersion: 6.0.3

Easy to use and SO helpfulDl’d this to track my friends and family for CIM. It was easy to find my race and my people! Loved all the options for looking through the race and that it gave me in the moment updates. The notifications were useful and not overwhelming. Looking forward to following other races..RosiepaigeVersion: 4.2.2

St Jude’s Marathon, Memphis, TNThe St Jude’s Marathon fundraiser is a wonderful experience. It’s well run and the runners are well-taken care of. This app makes the experience more pleasant for the parents, relatives, friends and others who cheer the runners on, because we can watch their progress and worry when stop for what seems like ages..JazzyBillVersion: 6.0.3

Wonderful in a couple of waysI liked the map option and the clear view of tracker points. But the search options were confusing and the various races put together were problematic. I had to close the app and open it back up every time I lost my tracked participants.GlotintimeVersion: 6.0.3

Love the Tracking and Maps!!!Wr were able to see the entire route, and track our daughter the entire way!!!! It was exciting because we caught up with her to watch her twice during the race!! Great app!!!! Loved using it!!! Easy!!!!!! Thank you!.Megadew1Version: 6.0.3

Columbus MarathonGood app. Tracking my son’s progress was remarkably accurate. Very helpful. Suggestion to improve: include on the tracker the location of the phone so I can more easily figure out where I am compared to where he is. (Obviously - I’m not the runner but the supporter trying to catch up to him at various places along the route.). Thanks.D1J2B3Version: 6.0.3

Easy to find people/track themHandy app to track athletes during and after race. Easy to find your peeps using bib # or name. Gives a predicted finish time too - so useful when you need to be at the finish for the last encouragement or to catch them after crossing the line!.AccabinVersion: 4.1.7

SuperNot sure how it works but this was FANTASTIC I was able to keep track of my son from out of the area as I wasn’t able to be there. It allowed me to keep me up to date with his progress. Couldn’t be more pleased and proud of him.Rugger1310Version: 6.0.3

Nice when you can’t be there!Being a software programmer from the 90s with an appreciation for running, I always wanted to write an application like this. Really fun to find it via a friends marathon that I was not able to make it..Larry sloteVersion: 6.0.3

Worked great!My friends just finished the Columbus half and full marathons, and the app did a great job of keeping their races straight. The app was very accurate and we were able to predict when we would see our runners at our different vantage points..AllisonCh3Version: 4.1.7

Super app!!This was a fantastic app! I followed 3 people and this made it fun and enjoyable! Loved the push notifications and it was super easy to follow folks on the map. And really great having the splits and the “when expected” info. I sure hope this is available next year!!.Keyboard ladyVersion: 4.2.5

Fun to Watch and TrackI used this app to “watch” my husband run a half marathon, and it was a great way to celebrate his progress and track his time alongside him. It’s always better to be there, but this is a great substitute if you can’t make it..Sarah Wanderous.LifeVersion: 6.0.3

Very satisfying app!I ran my first half marathon and was very scared and nervous and the appHas a lot of helpful content actually about the race and it was nice knowing that my people could track me if they wanted to! I did not even have to carry my phone!.JoyB2Version: 6.0.3

Very AccurateI followed someone running the race and was at several stops to cheer them on and I figured they would be several minutes ahead of why the ap was showing but found it was right on the mark..Kona smVersion: 6.0.3

Marathon Columbus OHIOWhat a thrill being able to watch our grandson in his first marathon! The details were great! We had iPad and phones tracking him so never missed a minute of this exciting time in his life. Thank you so much this wonderful app!! Nana Haunty.NanahauntyVersion: 6.0.3

Kept me on track!I liked being able to see my time and distance both how much I had completed and still needed to do! I liked it very much, very helpful to me!.Alissa73Version: 6.0.3

Helpful to track a riderLiving in Florida, I could track my son’s progress in the Pan-Mass #23 Challenge. Push notifications were helpful, as well as the map. Thank you. He finished the ride in Provincetown, a beautiful day on the Cape..Sadiemarried ladyVersion: 6.0.3

Love this tracker and map!Watched our family members from start to finish the Falmouth Road Race 2021! Great to watch them on the map and also tracks their average pace and estimated completion time. This app was so easy to use. Thank you!.SueCollageVersion: 6.0.3

Tracker of runnersExcellent app. Love how you can set notifications sent directly to your phone. Not sure if the App gives final race results by race type, age group, etc. First time user and really like it. Easy to navigate..Watch runnersVersion: 6.0.3

Love watching my peeps raceI used the app to watch my husband, 4 friends and a local athlete hero ski the Birkie. I loved watching them make progress on the course and I was excited for each of their finishes, even from the comfort of home. Loved the split times, estimated finish time, and /km times..Long-distance fanVersion: 4.2.5

DRP ReviewMy first time using this app. Loved watching my friends efforts on the tracking and maps. Great that I could pull up others nearby and see how they ran in relation to them. Looking forward to my next time they run in a race that uses your app..Derp thisVersion: 4.2.2

Awesome trackerI was getting alerts along my marathon so I can see my friends and where they were and how fast. I will definitely keep this app for my races when they use it..1BlondyVersion: 6.0.3

Useful toolWe used the app to track our daughter in a road race we were unable to attend. It kept us informed of her progress and finish. We’ll use it again.The koala pandaVersion: 6.0.3

Great tracking appI go support my brother at races every month and this is by far the best app. I gave it 4 stars because it stopped tracking for about 5mi. It was si easy to use, the map was incredibly helpful and the timing was precise. I hope more races use this app..Intagram addictVersion: 6.0.3

Amazing way to follow my friends progress1st time user of the app. So amazing. I felt like I was literally running the race with my friend. Makes me want to participate in upcoming 1/2 marathons and maybe even a full marathon someday. It was great seeing the time splits and getting the pace info instantly. -MM.Mike (inspired) MVersion: 4.2.2

Great way to track runnersThis app is incredibly easy to use and has proven very helpful during races to track runners. It’s not totally accurate in real time but close enough !.GutchalooniesVersion: 6.0.3

Great tracking and easy to useThis app was helpful for tracking my own race and results and everyone I shared it with found it super accessible as well! I recommend for runners, supporters, and race directors / organizers..CJS15462Version: 6.0.3

From a parentAs a parent who can’t always be across the county, it’s nice knowing we can follow along from a distance. I love the updates along the way, map, and features!.TressawoodVersion: 6.0.3

Great app!I did a lot of virtual runs over the summer and you just had a clock it yourself and it was never quite right the right distance and everything but this app was excellent in clocking exactly the mileage needed.Christel**Version: 5.0.5

RTRT Rocks!With the great assistance and prompting from TrackShack and RTRT, I just completed my first 5K race since I underwent two major back surgeries. RTRT made it easy and motivating for me to know how I was doing during the run. Thanks! I so look forward to my next race, and the help that I’ll receive from RTRT..SoberPMKVersion: 5.0.5

Birkie raceAs a spectator this app really helped us maximize our movement and timing to cheer for the people we wanted to see! Great job. The only thing better would have been to have an easy link to the live video stream at the finish..AnneBreck55Version: 4.2.5

This is great!Family and friends being able to track from anywhere. Amazing. Thank you!.Gillespie5150Version: 6.0.3

Best Race Tracker we’ve used!!Our daughter runs in marathons all over the country and this app is by far the best one we used to track her progress through each race..Dan-57Version: 6.0.3

31 year Birkie spectatorThe ability to track our skiers has been really helpful for logistics. The app is easy to use even for a Luddite like me. Really love the stats and the map depicting skier location on the course. Highly recommend..GkoepplVersion: 4.2.5

First marathonerThis was an awesome app to have during the race. My brother who has ran 6 marathons said that this was the most accurate race app he had been an observer with. Highly recommend!!.Columbus CleanVersion: 6.0.3

Perfect for tracking family & friendsTracked several runners in the Royal Parks Half Marathon. Had good course map and an icon for each runners showing real time location..Src57Version: 6.0.3

So easy to track family and friendsLove this app. Gives you everything you need to know about your runner..LaubefnVersion: 6.0.3

Great appI loved the app- the motivation throughout the app was great. The polka song, the GBPackers motivation and the Star 98 Energy Zone, all parts of the run you experience in person now carrying you through the app. I loved it!.IBSonny4Version: 6.0.2

Keeping trackGreat way to keep track of my son in this race! Or I should say event. Only thing better would be a quick pic of each water station so we could see the riders. Thank you!.Movie Queen DorothyVersion: 4.2.2

Big improvementsNot sure what the problem was last year but the app worked beautifully this time. Able to keep track of my peeps from afar!.ObenourVersion: 4.1.7

Easy to use!Could track multiple participants and received updates along the way 👌🏼.Glasses2noseVersion: 6.0.3

Excellent value added!My son ran his FIRST marathon but I was unavoidably 4,000 km away! What an outstanding way to spirit his effort by being able to track him, and the app even provided updates every 10km, average time per km, projected finish time, etc. It really eased my disappointment not being there to root him on, and embrace him at the finish! Thank you SO MUCH!.HeheodoeowjVersion: 6.0.3

SatyaRealtime perfect app!.SatyaRandyVersion: 6.0.3

It was like we were there!!Our daughter ran her first full marathon, (sooo proud!) and with this app, we were part of the excitement. If you can’t be there in person, this is the next best thing..Rigrat97Version: 6.0.3

Easy TrackerEasy to use. Works great..SonofBohrVersion: 6.0.3

App ReviewGreat app for tracking runners that are racing.Wojt LondonVersion: 6.0.3

ExcellentAble to track where our friends are on the route. Really useful and mail is great..1983atVersion: 6.0.3

MarathonTemps moyens sont en miles alors que les distances sont en kilomètres, à revoir!.DrojeanVersion: 6.0.3

Great reliable ampVery easy to use … good graphic showing elevation change ….BclawmomVersion: 6.0.3

RTRT.meEasy to use - Useful info..Kellyaspen12Version: 6.0.3

Great appGreat for your own time and finding your friends 👍.Mls2ndVersion: 6.0.3

WowGreat app to follow runners/friends Easy and fluid :).ThomasM87Version: 6.0.3

FacilitéJ’ai été suis par des amis et la famille et ils ont trouvé l’application conviviale et très bien bien faite ..RunpaceVersion: 6.0.3

Très bienMarche très bien.Redx7tpxVersion: 6.0.3

MB MarathonGreat help to track all our friends and watch the leaderboard too!.PassseyVersion: 6.0.3

Very helpfulI used this app to monitor my husband’s race so I could locate him strategically to see and cheer him on. It was handy to know where he was and when to expect him..JjjjjjttttttyVersion: 6.0.3

BMOHalf ParticipantGood App. User friendly.BMOHalf ParticipantVersion: 6.0.3

Awesome!This app made it so easy to follow friends and family around the BMO Vancouver Marathon route and pop up at different points to cheer them on. So much fun and encouraging for the people we were supporting. Thank you!.Fan Club on BicyclesVersion: 6.0.3

SarahAmazing was able to track 9 runners !! Fantastic!.Sarah12345!!!!!Version: 6.0.3

Madness26Really easy to use app! Helped me follow our runner at every second..Madness 26Version: 6.0.3

RTRT.meEasy and fun to use..Bumble Bee 3$Version: 6.0.3

Great appI thoroughly enjoyed this, being able to see where my son was on the course. Also, I hope that you use this same course for next year’s full Manitoba Marathon..Butterfly10 60Version: 6.0.3

RtrtMeilleur que ce à quoi je m’attendais !.CappykelVersion: 4.2.4

Great appLove that the app shows location of the participant.Run crewVersion: 6.0.3

Super !!!!Il manque juste des caméras aux points de chronométrage !!!!.1212mcrVersion: 4.2.2

Great!It was great to watch three family members running the half marathon. Thanks?.Mr.griffersVersion: 4.2.2

Marathon de QuébecExcellente application, vraiment super!.Supporteur de FranceVersion: 4.2.2

M Kasi KlochardSuper !Avec cette appli , j’ai eu un véritable plaisir à suivre l’évolution de toute ma famille au Marathon CSQ de Québec aujourd’hui. Épouse, enfants et petits-enfants ( 8 en tout ) Merci!!!.Kasi KlochardVersion: 4.2.2

Vraiment cool !Je peux suivre EN DIRECT le trajet des membres de ma famille à 4 000 km de distance !!! Yé !.Chantal d'EdmontonVersion: 4.2.2

Marathon QuébecVraiment excellent pour suivre la course. Bravo et merci!.DupontLévesqueVersion: 4.2.2

Extraordinaire!Super belle application pour suivre nos participants ! Bravo 👏.Loup4444Version: 4.2.2

Marathon QuébecSuper intéressant de pouvoir suivre de près. Comme si on y était.Ti turtleVersion: 4.2.2

ExtraQuoi de mieux pour suivre un raid !! En direct de loin !.CharblancVersion: 4.2.2

Gaston RoyJe crois que le participant doit avoir son cellulaire pour le parcours.Gaston RoyVersion: 4.2.2

ApplicationC’est très intéressant de suivre un participant Merci.Mamie GGVersion: 4.2.2

RTRT.meExcellent User friendly.J-Patrice & LineVersion: 4.2.2

Très utile!Belle application, facile d’utilisation et permet de suivre les participants en temps réel!.Cam000000Version: 4.2.2

Awesome appI tracked 15 people from the running team, and I was able to catch them even with different paces..... in 5 different spots along the Ottawa marathon.Manolof2Version: 4.2.2

Great app!Very impressed.John's feedbackVersion: 4.2.2

WowSuivi en temps réel, superbe application! Merci!.SuewalkVersion: 4.2.2

Ottawa narrationTrès très très fière de ma fille anne Gobeil le 7844une championne de sa mère qui est très très ravi. Elle est extraordinaire et aussi son amie qui coursait avec elle une très bonne équipe bravo les filles à Anne de ta Mère 🌹🌹🌹🌹🌹🌟🌟🌟🌟💕💕💕💖💕💖💕.Marjolaine theosse sa mereVersion: 4.2.2

Ottawa Tamarack Race dayI couldn’t be there to see my daughter run her first half marathon! It was so wonderful to be able to track her progress...next best thing to being there! Thank you!.Renfrew Proud MomVersion: 4.2.2

PertinentPlus d’info serait utile: facile à utiliser.Père JackVersion: 4.2.2

SalutTrès bien.Salutrl1Version: 4.2.2

RTRT.meTrès belle marathon et couverture de l’événement.BRAVO.Gilles1943Version: 4.2.2

Great way to get your results and group placingLove the simplicity.Full suite userVersion: 4.2.0

Fantastic toolFirst time using this app to track friends and team mates racing out of province and out of town on the same day and it was so easy to use and follow the athletes!.IlloanaVersion: 4.2.0

Awesome app!Super easy to use. Fantastic way to track your friends and for people to see your progress..Natalie SJVersion: 4.2.0

EfficientGot my results right away. Very user-friendly..Grande DarkVersion: 4.2.0

RTRT.ME.METhis app is astounding! It did everything for me without much work on my end. I kept finding great new pieces of information on the race I was following. Used it to follow my friends in the Slumberland Birkie..Jeggin'Version: 4.1.7

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RTRT.me Negative Reviews

App doesn’t actually track location of runner!I “tracked” my cousin on the app for the entire marathon and was planning on cheering him on around mile 23. It said he was almost a mile away from my location when all of the sudden he passed me. I was totally caught off guard and didn’t get a picture because I thought he was still 10 min away. My other family members were at a different location of the race, and the app said he already passed when he hadn’t yet. We were all very confused. I don’t see the point in “tracking” a person when it’s not actually their location. Milestones were accurate, but the tracker was terrible. I would have been better off not using the app at all..Hanley15Version: 6.0.3

Marathon runnerI downloaded this app to help train for a marathon that’s coming. I was quickly disappointed when I found I had to have my phone with me for it to track. The main reason for getting a fitness device was to not have to carry my phone and still have all the fitness apps. I started the practice race with my phone but dropped my phone off at the 4 mile mark. I lost several miles because it did not sync with my watch. 20 miles not recorded..Vascular Health MattersVersion: 5.0.5

Can’t finish your last update!Can’t finish your last update!.SermontVersion: 4.2.0

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