IRONMAN Tracker Customer Service

This app is so awesome and worked like a charm! The estimated locations are a bit ahead of the athletes, which actually works to a spectator's advantage. The only three improvement suggestions: 1) mile markers should be per event, not accumulative. I didn't realize they were accumulative until the run portion and math is not my strong suit to subtract the 112 mile bike miles and the swim miles from the mile marker indicators. :) Mileage reported in the time alerts were by event, so that was good! 2) try to make the map arrows more intelligible when there are loops the athletes have to do. I cross-referenced with each event's map view on the Ironman website, but would've been nice to have the loops better marked in the app. 3) Could you add a "You are here" indicator on the map? I cross-referenced with Google Maps, but having that right in the athlete tracker map would have been even more awesome! But overall...SUCH an improvement from last year's tracker app and I'd recommend it to any spectator! Great job!!

The highlight of this app is the ability to track one or more participants from start to finish, even in the dark! The maps are provided in 2D and 3D modes. Expand the maps and you can see street names as the participant makes turn-by-turn. In a noisy spectator environment, the Audible notifications as the participant gets through timed check points, is a great plus! This way, one is able to view participant race stats at every stage. The only downside is that when Internet signal is used by so many spectators at the race venue, tracking can be slow to update. However, if you are familiar enough with the app, you must estimate that your participant is a little further ahead than tracking shows. This enables you to be at a certain vantage place to see and cheer your favorite participants as they pass by. Overall though, a much appreciated App!

Intuitive! Second time I’ve used this app. It was our sons first Ironman andI couldn't be at the race. Navigates well. Worked continually without any shut downs. Very much Real Time data. I really like how I could open other data and quickly get back to Tracker. For instance, pop open the elevation, touch and slide to view elevation and milage and then get right back to tracker. Features I especially liked: the stats that scrolled continually (age, gender, overall placement) and miles done with miles to go. I gathered data to text to family and friends during the race. One friend, who has competed in many Ironman races, wrote me “You would made a great on course Sherpa! I'm jealous!” Thanks for this! The only way for me “to be there” without being able to physically be there.

This app is the single best tool to use for planning the day-of spectation of a friend or loved one competing in an Ironman event. You can track multiple athletes both on time-in-event splits and time-of-day splits. These splits and the projected future splits take all of the error and much of the guesswork out of when to position yourself at certain locations, and the app even offers direction to those locations. The only suggestion I could make to improve this app would be for it to take into account the posted Ironman road closures in generating the directions to locations to view each athlete, which could cut out some time consuming navigational cross-referencing. But this app is invaluable and will be my first move in spectating any Ironman henceforth.

My first app review because this thing was THE BOMB! So many cool, easy to use features. Absolutely love how it aggregates athlete's data in an easy to read format and how easily athletes can be searched for/added to the roster. A bonus was the visual map of the course with (near) real-time updates of their position on the map. Of course, it has to estimate positions between timing stations but I was amazed at how well it did this. Also the notifications at the timing stations was such a cool feature! Made tracking my friends a thrill rather than a frustrating experience trying to navigate the worthless IRONMAN site. I would actually pay a good amount of money for this app....can't believe it's free. Thank you to the designers!

The app was great!! I bet the people who wrote the software and the people keeping the website going will be glad to see the races using it, all end successfully. What a responsibility to put out such an excellent program for so many people and have it run so smoothly. Awesome to provide to people watching the race and being where they need to be at the right time. My only confusion with it was not knowing for sure which course would be used for my relative’s particular race. Otherwise, I’d rate it an 11–it answered all my other questions and was easy to navigate. Thanks.

This app is great and makes spectating at these Ironman events so much fun! You can plan and track your athlete(s) and see who stopped and where they stopped and how long and the alerts are great too. Really, without this app, spectating would not be as fun at all! That being said, it DRAINS your battery on your phone. I was with five people and we started watching it at 7am and all six of us by 1pm had zero battery and dead phones and missed the finish picture opps! Maybe we should have turned off alerts and that would have helped. But the app is so fun to watch and the alerts are super helpful. So it needs a little improvement but it is really great.

This is my first time using this app so I’ve no other to compare it to. It was used to track one of my close friends competing in an Ironman competition. I was not sure how to use it when I first opened it but figured it out after hitting on the links. Once the athlete was in motion the information showed the progress of each event in time and miles from start to finish. I liked that it displayed the athlete’s ranking among the age group and overall competitor status. Wish there was a way to let the athlete know you were cheering them on throughout the event or leave comments so they could see at the finish. Great app overall. I would recommend.

Everything plus more was available to the spectators!! So happy to have had access to this app! I wish it had a visual component as well! There was a decent amount of lag time and spots where there was poor connection, but I don’t think that was the “apps” fault! Notifications were fantastic! Reaction time with old phones isn’t the greatest, but after refreshing, seemed to be fine. Maybe a direct link on the app to the live finish line to see your athletes Ironman finish!! Nothing better than hearing “you are now an Ironman”!!!

I followed the Iron Man/Muncie event on my app from 5:30 in the morning California time until my friend crossed the finish line at 7:19 Muncie time… And it was thrilling to feel like I was almost there! Her family kept sending me pictures but the App’s stats were so helpful in making me feel like I WAS “there.“ I’m not a runner or a cyclist and used to be a swimmer so it was all contributing to my understanding of everything involved in such an incredible athletic achievement and left me feeling that I had not missed out. Bravo!

A friend’s spouse sent this app around to support our Ironman. We were like “oh no, another clunky app full of ads and registrations”. - Not the case at all. Downloaded the app, searched the name of our guy, got a map, dynamic data, AND estimated times to finish. It was marvelous and seamless and in a world where we are generally only inspired to review something that irritates us, I am happy to say this free app delivers above and beyond for the those who want to track their athletes both while at the scene and remotely.

I watched my friend compete all day in Ironman Kona. I would regularly post throughout but it became hard to grab info after the swim becuse there was no way to stack times so you could have the swim stat near the bike stat, then later the run stat. It was frustrating to have to grab and crop without context of whose name it was and what the list of times was for. I recommend a “total so far” section where it’s formatted for Instagram for easy posting and people can see the name of competitor and completed event times stacked or alongside the current progress.

I’ve used this tracker to follow my husband at 4 IronMan 70.3 events. Easy to download, easy to use. So easy to use that I have looked up times for strangers who were curious about the time and location of their athlete. My only complaint is the minute or two lag time between when an athlete passes the tracker station and the notice appears on my phone. I missed quite a few pictures, because I was not expecting my husband to reach my location as quickly as he did, until I began to subtract 2 or 3 minutes from the tracker’s report of my husband’s location.

It tracked my wife flawlessly, except when she reached 1:10 into the race(the swim cutoff time) the app said she was disqualified for not making the cutoff even though she was already 20 minutes into the bike. After a minute it reset itself and continued tracking. It did the same thing on a friend that we were also tracking in the same race. That was a such a minor nuisance I almost feel bad for mentioning it. On race day our family was spread across 4 states and one son in Asia. All could track her progress. What a wonderful app!

I had six people to track at ironman Maine, 70.3. I would never have been able to see all of them because their times were so different if it wasn’t for this app. I was able to see everyone come out of the water, start the run and then finishing the race, because the app told me where to be and when to be there. My only confusion was it, not knowing if the app was reporting into transition or out of transition when it gave updates.

I have tracked athletes before through the Ironman website and the race site, but this made it easier to get into that system. Had 8-10 athletes being tracked at the same time and all information for each athlete was easily and readily displayed. No huge lag time problems. Loved the experience. I wasn’t sure it would track while they were in the water and was extremely pleased with the tracking capabilities then as well.

I love using this app to track my wife when I am spectating at a race, it also work great for following friends when you are not at the race. My wife is the one who introduced me to the app and it is great for estimating when your athlete will cross a certain point. The check points are determined by each race, and some races have fewer points. Some may also list them in kilometers instead of miles. The push notifications are awesome and make it fun to follow someone. Definitely worth downloading and using at each race.

I found the sound notifications very helpful. I had a trouble telling if the person I was watching was in the second leg of the bike or if he had completed it. I saw the clock continuing, so I assumed he was still biking. But I couldn’t tell if the clock was an overall time or just the bike time. I had the same problem with the run. Maybe if I understood the app better before the race started, that would have been better. Maybe the larger screen would have helped. It was great to have the transitions labeled because that got me back on track.

Thank goodness for this app. As the mom of a daughter who does Triathlons, it makes me feel less anxious to follow her on this website. We were able to cheer her on midway through the bike portion and again as she transitioned from the bike to the run. It was our first time in Chattanooga so the maps were helpful. We all appreciate the quality tracking app for supporters of the Ironman event. Thank you!

This was a great comfort to me watching my sister complete her first Iron Man so far away. When the notifications came it would've been helpful if there was some exclamations of what the numbers meant. I think I figured it out over time but it would've been helpful to know right from the beginning. Plus the map was a little confusing I couldn't tell what was what but these are not complaintsthat would reduce my five star review! Keep up the good work!!

As a spouse of a triathlete whose been following the sport for 12 yrs the apps and athlete trackers over the years have been a huge disappointment. Fast forward to today, when I tracked athletes all day for the Mont-Tremblant Iron Man. What an amazing app!!! Great details, easy to use, on time push notifications - just a wonderful user experience. Please share this review with your app development team. I work in that field of IT and know the effort and skill it takes to implement something of this caliber. From a professional triathlete supporter, THANK YOU!!!

My husband will be doing his first Ironman next weekend and I wanted to become familiar with the app. I followed several Ironman events with different athletes so he could see the times and age differences and I think it motivated him. I also enjoyed watching the athletes complete each part of the event and then finish. I think it’s a great way to keep up with your athlete and also see what different courses are doing.

Finally figured out how to be in the right place at the right time to cheer for my fast little wife. All you guys out there, wanting to be there for your girl on her big day, you need this app! It puts all the info where you need it, and it’s with you constantly on race day. Never mind the squabbling kids - you’ve the stats you need! There is a soggy delay in the upload compared to real-time, ground truth data, but that’s to be expected. Get this app and earn brownie points!

Thought this app was great - loved how you can see the course, see the athlete in the course and get updates on their progress...either via looking it up or with pushed notifications. Also love the placement stats and avg times. We learned thru the day not to trust the location markers of the athletes 100%, as we missed them a couple times because of this. During the run, the markers were totally inaccurate.

Whether you are at the event needing to find find your athlete on the course to cheer, or at home sending your cheers across the miles, this app is the best way to track your athlete’s progress. Having been in the other side as an athlete, it helps me to know my family and friends know where I am, and those who know me well enough, can tell when I am struggling most and send out those good vibes!!!

I just finished up my first Ironman race. Prior to knowing about the app, having to go online through email links to get info was a bit annoying, not the worst thing in the world. After learning about the app, however, my life got much easier. Being able to open it up and check for any updates, review the athlete guide, and check the race week schedule we’re a breeze.

This app gets you close to you athlete and their pace/finish so you can cheer them on. Of course the app can’t give exact locations since we don’t have a chip inside of our athletes. As the race progresses the accuracy goes down because the algorithm used on the map cannot know the conditions or the athletes condition. With several major races at the same time the server gets bogged down and slow to respond.

I downloaded this app to help myself and my teammates track our first Ironman 70.3. The app was amazing! It helped us keep track of each other’s performance and be prepared for our transitions. It also allowed my wife to watch us from home and follow our race in a way that she enjoyed it more than any other race I’ve been in. I will recommend it to more friends to track us in our future races!

This is my husband’s second Ironman sanctioned event and the app has been totally clutch both times. It’s so great to share with others tracking from afar, and incredibly helpful as a spectator projecting where your athlete will be and when. As well as keeping you filled in on how they’re doing when you can’t see them for a number of hours. Meets all of the needs and is very user friendly!

Being able to stay up to date on athletes progress through races is incredible with this app. There are so many opportunities to be updated on the athletes progress which is super fun + it’s simple to use. I have had some delays in logging when at in person events but more likely that not it’s due to the volume of people using the app on that given day.

This has been the most accurate athlete tracker from various types of races I’ve used. It stalled out just a few times, for a very short duration, but that wasn’t unexpected for the size of the race. Overall, the tracker was very accurate, and provided up to date data on the athletes we were tracking. The live map tracking is so helpful in trying to bounce between cheering locations.

The app was generally helpful and informative. I enjoyed the regular alerts on the participants that I was following. I would have liked a little more information about the overall size of the field so it would be easier to know where my followed athletes stood in their respective groups. Also it would have been nice to have better statistics on the bike and run segments. It was hard to figure out what was being relayed, e.g. were the segment data incremental or cumulative?

While there are always some issues with tracking in real time for your athlete(s) this app has come a long way in the past few years! Better updates and more accurate. Love being able to track my friend’s and favorite Pros during different IM races. Wish it were a bit more dead on with the location, etc. but that’s tech and it’s better than nothing and being left on the course clueless as to where or when you’ll see your athlete go by!!

We really enjoy the Ironman app for the entire event but the accuracy is not always consistent. This time it was really off on certain parts of the run…actually frustrating because we had 3 athletes in this event and it made it really hard to know when/where they were. But overall this is a great app and we still would recommend it to all the spectators.

As someone who can rarely make it down to the race itself, I love being able to watch my athlete finish each leg of the race, complete with split times and paces. Each year the app improves and is more and more reliable for accurate location information. If I were viewing the race in person this app would be indispensable for timely placement to cheer my athlete on. Highly recommend for the support crew of all racers!!

My nephew was a participant and it was very nice to see his progress on the route. It would be kind of nice if you put a blurb in there for us novices explaining the different events . Like how many miles did they swim and and bike and run etc . I believe it’s in their stats somewhere but just a short explanation of each event would be nice. Maybe there was and I just missed it. But thank you to the many people it takes to pull off a race like this . It was fabulous.

Used to track friends for two 70.3 Ironmans. App is super easy to navigate. Love looking at realtime updates on individual’s stats. Road map tracking for each is great fun and kept me glancing at screen over several hours. Turned on the pings that kept ringing to call me back to App. Spent waiting time before swim started scrolling through well done sponsor company photos/product shots.

App was great idea. Downside was it often froze due to lack of cell service. Bring in some towers! Also, assuming it’s not already there, I couldn’t find MY position wrt my sons tracker. Unfamiliar with the course. if it was there I could have used the map function more efficiently. You could sell power station access for recharging power sticks, phones, etc. the app ate up phone battery!!overall, it made my experience far better to have this info!! Thanks!

This app is super impressive. loved the notifications; the timing seemed true enough to track athletes. If I had any quibble, it would be cool if the map were a little more detailed because sometimes it was hard to find where we were in relation to our athlete. But being able to tap on the mile marker and navigate there was helpful! Well done!

This app is awesome and intuitive in every way. Search for your race and then search for your participants. It’s that easy! I use this app all the time not only tracking my races, but also all of the races of my friends. Make sure you bring a batty pack to keep your phone charged. Being on your phone all day will drain your battery and you won’t make through an entire Ironman race without it.

The app was easy to use. I was following 4 athletes and 1 team. I knew when they started, where on the course they were, and the various live statistics. The app also indicated where the pros and age group leaders were on the course. I could actually watch my friend’s position move along the swim, bike, and run courses. I could not have been more informed as a spectator.

Alerts at the beginning of the run are pretty frequent and kind of irritating when you’re used to only every 5k or 10k. But at least you know if your athlete is on pace or running out of steam or whatever. Love how easy it is to find your athlete and then just track in the app. One marathon tracker had me giving them my life story before they would agree to text me updates. Eww. This was much easier!

Like tey say third time is a charm Just finished Ironman 70.3 Wisconsin Amazing event, thank you for the organisation and Kudos to the suoer volunteers Couple of things forFeedback 1) Some Of the roads and most of the Ron was not blocked for athletes only! Why? Just caused a lot of nonathletes to be on the course and I almost collided with a biker going in the wrong direction.I thought safety is number one Hmm 2) When the runners finished, was there a reason to run them through the parking lot ?? even though when we were meeting close of the State capital very confusing finish to say the least 3) Parking was ridiculous, when you have 3000 people coming to the world, there should be an ample parking close to the road period Cheers 🍷

Allows to track athlete during entire event. Provides real time distance and speed times from start to finish. Displays pace and finish time. Shows each race leg split times form beginning to end. Displays map showing athlete’s active progress, moving forward with their initials on icon. Helpful and realistically easy to use.

The app did not refresh often enough. The maps were poorly designed. You could not tell mileage on the route very well, especially since it contained 3 loops. Milestones were simply not on the map often enough. And you could not tell the difference between miles in a particular event vs. overall miles.

This tracker app is outstanding. Our daughter and two of her friends competed in the same event and we were able to track each of them through the various stages of their progress for swim, bike, and run. The app also gave us notifications as certain milestones were met. It is a great app for following a friend or loved one’s progress. I highly recommend it!

Helpful, easy to use and clean interface. One suggestion is to make the course map with all 3 segments available for viewing BEFORE the race starts. Before the race starts you can only see a map for one segment at a time (i.e. swim only, bike only, etc.). Would be super helpful to see how they all connect. Both for athletes and spectators. Otherwise great!!

As the title say, simply put.

Love this app

Awesome

C’était super c’était comme on était sur place

Je retire une étoile pour cette map qui devrait rester en 2D et pas se mettre en vue tilté. Mais le suivi de la course à pied et vélo est vraiment fiable à 2/3 min (bien sûr ça dépend de la régularité du coureur). Ça permet d’anticiper et de savoir où se placer pour encourager, c’est vraiment bien. Par contre la justesse de la nage est très mauvaise. Le suivi de plusieurs coureurs est aussi bien fonctionnel!

What a help !!!! Made me feel that I was following the length of the race !

Does everything you want it to for tracking Ironman athletes and does it well.

Excellent Tracking App!

I’m grateful this app exists to have let me follow my brother’s Ironman journey from another country. Fast updates and notifications kept me feeling like I was able to cheer him on.

Very user friendly.

Wanted to follow local athletes. Looked for an app. Ironman Tracker is well named, easy to download and categorized well to follow athletes. Great App.

Bravo

Very good apps, easy and complete

Lake of accuracies and sometimes difficulties with positioning , lake of signaling

My family being able to track me in the events is simply brilliant.

Works great! Love tracking the athletes along the way

Comme si on y était.

It’s great to see the course, where athletes we follow are at, their time and even their estimated time of finish. We get to know quickly how they ranked among their groups.

Bonjour, Tout d’abord félicitations pour cette merveilleuse application, d’avoir été capable de suivre plusieurs athlètes de calibre différent au moment voulu, et ce, sans interruption c’est notable! Un grand merci à vos développeurs. Pierre Lamarche

Tout ce que l’on s’attend d’une app de suivi d’un triathlon! Facile et convivial.

Première expérience et utilisation. Intéressant pour suivre la course avec un bon niveau d’interactivité.

Wow! Great app for tracking athletes while they completed their races! Everything was helpful on this app - map, locate, leaderboard etc. The automatic updates sent to my phone were helpful too! A definite must have app for triathlon followers!

No complaints

Very proud of them all! Allowed us to follow their journey without being there. Recommend for all those other proud parents or people who just can’t attend but want to support!

L’application a bogué à un moment, ce qui a été désagréable car on ne pouvait plus suivre les athlètes. De plus les indications pour le stationnement le matin étaient très mal faites.

Bravo! On a pu suivre notre Thierry 😍😍😍

Très bien et très pratique

J’ai bien aimé

We have used this app to follow for all the Ironman races of our son. Although the app tracking lags (you have to assume your athlete is closer than they are for pictures) the split times posted as they go past tracking is very accurate. It’s an amazing way of being connected with your athlete and participating in their process. All the splits, average per mile are fantastic. I cannot imagine going to a race without using this app. It’s also amazing for people at home who want to follow along!!

C’est harmonieuse la navigation !

Very user friendly

Bravo

I used this app to track one of my besties throughout her race. It was really easy to use. Felt like I was almost there with her. Thank you!

Really enjoyed being able to track my son in law on the app!

Great app….much appreciated!

Awesome app well done!!!

Enjoyed watching two of my brothers competing! Great stats and info on their journey. Would be great if they added a live feed of the finish line tho!

App is so efficient and workable….. well done

Très bonne application pour le suivi.

C’est vraiment super comme application. Il y a toujours quelque chose à améliorer sur une apps, celle-ci ne fait pas exception, mais honnêtement il faudrait être très difficile. Une apps gratuite qui en offre ++. Pour des améliorations, je dirais des photos et vidéos de tous les participants durant le parcours via des options payantes aux choix des spectateurs et participants. Peut être plus de chronos également, mais tous ça vient avec un coût. Bravo aux concepteurs et développeurs vous avez conçus toutes une apps.

Génial ! Merci !

Very nice app

The app is awesome. I love it. I’m here in Toronto, Ontario able to track my son. I know when he starts and finishes every event. What is very important is that I know when he is finished which is very important. T H A N K Y O U ! Linda Di Fazio

Tracked three participants. Easy to use. Very up to date with progress.

The app was great. Lots of options.

A différents pallier du développement

Did appreciate the tracking of a friend; but understanding exactly what’s happening & progress of my friend leaves more questions. First- am not clear if data reflects current place in the age-group or overall field. 2) we’ve got numbers, but it’s not clear if these numbers are referencing position in age group, time that’s elapsed since the start of the race, or duration of time within this discipline? I like the graph showing bike course & (I think) miles (distance) at different points in the race! But had “No idea” as to where my friend was in relation to Others! Don’t know if u provided a little information outlining the types of data available & how to obtain? Did not receive the App until race was about underway, but could have benefitted from getting acquainted with App much earlier!

Inconsistencies when showing top results. Often limits to only top 10 results in category and no way to page through past 10 results. For the longest time, the Pro women results were capped at 10 while showed all men. That was fixed for a while but seems to have returned for both categories now. Annoying to have to select “are you a participant?” each time you view a race and if you accidentally do, you’re screwed because you get annoying non-relevant push notifications. There’s no way to track someone without receiving all of their push notifications - clearly designed for someone who is only following a single athlete versus someone who wants to “virtually spectate” a race. As a dev myself, I’d be embarrassed to ship something with this many inconsistencies and poor UI.

Have always had good experience tracking athletes, no complaints there. But as of a recent update there is no way to turn off the “event messages” - there’s a check box that if you uncheck, leave the message screen, then go back, it has been checked again, so you constantly get updates about event schedules, registration, etc, well after the event is over (and if you track people in multiple events, it gets really annoying). It didn’t always do this - please let us opt out of event messages again!

I love Ironman. But you’d think for the money they would make it so people can accurately follow you.

Why does this app never work. Two races over three years and same issue… athlete did not start and no timing info. Go back to sportstats.

The interface is buggy, outdated, and hard to use. If you zoom in, it zooms out, the location function is intermittent, but that may be due to going for the lowest bidder in terms of geolocation. This needs lots of work, and for a company that turns so much profit…it’s a shame.

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