Transparency - Customer Service

I now know my iPhone case was made in China just like it says on the box. Nothing wrong with the app. I was curious enough to download it. I think they’ve updated it since the prior review- it works with big screen iPhones perfectly now and if you don’t want to share your location just say don’t allow. But while the reviewer was spot on in highlighting the pointlessness of this app they failed to note the true purpose this app, which appears simply to emphasize the pointlessness of existence itself.

Someone said what is the point. I agree. It just shows you a picture and description of the item. If you’re looking for additional info it’s not there. I figured it would have a hyper link to the manufacturer website or something so you can register the item. Might be okay if you believe you’re item is counterfeit but since it gives so little info I would be hard pressed to tell if it was close.

This app does exactly what it was intended to do. I find it funny that many people don’t see the point. I am an avid boardgamer and there have been LOTS of counterfeit copies of boardgames coming from overseas. This app allows you to confirm that you have the real thing. Since I want my purchases to benefit the creators of these boardgames, I am glad that this exists.

I used the app to read the instructions for setting up my Petlibro cat water fountain. The Transparency app scan. Took me to the product information and instruction manual where I found the information I needed.

Sure, the app might not have a lot of use for many people including me, does it’s purpose perfectly, so it deserves a good rating for that

It’s great! Can’t believe how many other reviews want an app for verifying authenticity to act as google for them. If stupid was a sin we’d all be on fire.

This app is supposed to help customers authenticate products and it does that well. I think most people don’t understand what this app does.

Simple. Scan the product Get a green check mark ? Your product is NOT a counterfeit . No green check mark? Your product is a counterfeit . Simple Maybe this will help the idiots that say the app is useless. Definition of Counterfeit- made in exact imitation of something valuable or important with the intention to deceive or defraud

So… this is the ‘Transparency app’. I thought I can just scan with the Camera app. Was my phone’s camera not transparent enough?

Easy to use, nice to see if a product is legit

Downloaded this app to scan the product. Thought there was more to it. It’s pretty useless in my opinion.

Works great. I hope that more produts support Transparency.

Because of this app I knew that the product I ordered is 100% legit and ain’t counterfeit!

I just downloaded app with a buy from Amazon & the detailed information I got from scanning it was amazing. So now I know the the product is genuine!

This will help verify product when I go to my liquidation Center that has Amazon returns. They usually cover up the original info labels with a new label that has a transparency code. Now il know what phone part I’m looking at. Tomorrow’s dollar day there as well lol

I bought a product from Amazon and it had a tag with a QR code on it saying to scan with “Transparency” app. I downloaded the app and scanned the code. It brought up my exact product. I assume it to ensure the product sent was in fact the product received. It’s a good idea! And although I have only used it once, I am a frequent shopper of the site and will be using this often.

Imagine if every product you bought had a code for this app! Very neat idea. After scanning my first product code here, It told me: - what model it is - a video showing how to un box and set up my product - how to use an extra thing that comes with the use of my product - a step by step instruction on how to setup/download/install It was as if IKEA came home with me to tell me about the purchased product and told me how to set it up. 👍🏻

So simple!!

I love my LEDs, but I could barely open the remote app and change since I got them because I can’t and I thought the app would help but it didn’t it just tell me what I bought

The “Allow Camera Access” button takes me to the privacy settings, but the only options are: “Apple Intelligence & Siri”, “Search”, and “Cellular Data”. There is no option to allow camera access.

I downloaded the app and scanned the barcode. The barcode was on a standard printable label you can buy from virtually any office supply store. All the app did is show me the product I ordered. As far as I can tell, nothing would stop someone from ordering one legitimate product, making a high-quality scan of the label/barcode, printing 100 copies, and putting them on fake/counterfeit merchandise. Supply chain fraud/integrity is a huge problem globally, but this app doesn’t appear to do anything about it. Save your time and your phone’s storage space.

App certainly does what it’s supposed to do, but I’m not quite sure the purpose of the app. It seems like it’s something to reduce or try and prevent fraud, but I’m not really sure how that would help or work. So nothing against the app, but can only give 3 stars simply because it seems like a completely pointless app. Maybe devs could add some extra info beyond “verifying authenticity”. What does that even mean exactly?

This app is glitchy and when it works it lets you view the instruction manual for a thing you bought. It doesn’t save the manual or even give you that option. Once you throw away the box the item came in, you can’t see the manual again. The manual it lets you see is the exact same one that is in the box with the item. But at least it waste’s space on your phone and doesn’t help anything in any way. I might keep the app in the hope that it might one day be useful….. maybe.

The app doesn’t do anything for me, I can’t figure out why it won’t connect and all the app did was show me the product and “how good it is”. The app is pointless if there isn’t something there to help me with the product. Maybe they should just add a customer service number on the app for people having troubles with the antenna. The box also has nothing for me to work with, the directions are not specific at all and don’t really show anything so I think that should be changed too.

Waste of time. All it provides is a photo and dimensions of the product. It would have been halfway helpful if it gave production location details like some of the other reviewers experienced, or even the company/manufacturer name. Reviewers have commented that the value lies in being able to confirm authenticity. Those experiences seem limited as the majority, including myself, seem to have received barely any information. Save your time and go right past this app.

Ok, this app is first only good for telling you about your product. Listen, my manual for these LED lights (it said to install this app specifically) said, “you can switch the light on/off and choose the color effect using the control box, remote, or app.” Like, what app? This doesn’t help me at all and this app is just stupid. ( only three stars so people see it).

Needs a lot of work because I thought I could watch video later but with no luck. Need to save the scan so if it is actually more helpful you should be able to look at it at a later time. I was going to throw the card and box away except for the instructions. Now I have to keep everything to take up more room or space. This app needs a WHOLE LOT OF WORK to make it better.

I received a gift and wanted to see if this app would yield instructions or explanations of some kind about the product. All it provides is a photograph and name of the product, nothing else. I don’t believe in my case it’s served any value. That being said, as others have noted, The app itself function well. It just doesn’t provide a significant service

While the product is authentic. I’m failing to see the benefit given the hassle for the execution. I think there’s a better more intuitive way of going about this. More importantly it’s that ANOTHER app has to be downloaded to use it. I was under the impression that all I’d have to do was scan and then boom there it would be but having to have another app on my phone is a hard pass for me.

Bought an anti-bark vibration collar for our dog. Instructions given was to download this app and of course, charge the collar. The only thing this app does is show you the item ordered and a short video showing you had to set the collar. It would be nice if you could change the settings within the app as well, but, unfortunately it doesn’t. I just removed the app!

You shouldn’t download and use this. All it does is tell you that your product was made in China or wherever . The problem is it requests to access to your location (just say no) and your location is harvested as data. That’s useful for the people who made the product but not to you.

If the app was designed to tell if the product is counterfeit or give you more information on the product or find out where the product was manufactured then it’s a complete failure. If the app was designed to show you a picture of what you have sitting in front of you anywayit’s a huge success.

So what’s to prevent someone from copying the copier and slapping it on their product? I got a box of fake masks. They started on the box not ASTM level 2 and had a misspelled website printed on the box. But when I scanned the sticker with the app - it assured me the product was a genuine item with ASTM level 2 protection despite the item itself contradicting that. 🤦‍♀️

App is working OK and confirmed authenticity of the product I scanned, but according to Transparency site and app description it could provide manufacturing date which it did not do in my case. Would be nice to have it.

If you ever wanted to know where the thing you bought was produced... instead of reading the side of the box you can scan a sticker. Kinda dumb but it works as advertised so can’t rate poorly.

Downloaded the app for what I thought were some directions for the utechsmart Venus Pro gaming mouse. Absolutely useless! And a waste of time. There are only features described on this app. Other than that, there is nothing. No programming, no troubleshooting, no tips or tricks on how to get the most out of this item, just descriptions

Some reviewers felt the need to insult the intelligence of anyone who doesn’t get the usefulness of this app. Well what does it do? It scans a sticker which must be scanned only by this app! Let that sink in! In what universe does this authenticate anything? It doesn’t appear to even authenticate the sticker! Where is the control in this experiment?

Bought a new mirror that lights up and it came with a card that says download the app to see the manual. It wouldn’t scan the barcode and the website for the card had 3-4 images with nothing else. Product is working so far but the this app has no value IMHO.

I bought an automatic cat litter box and it says to install this app. But all it did was show me directions I already have. It’s pointless. This feels like a scam - someone trying to hack into our phones. There’s absolutely no benefit to owning this app and I’m not sure what the point is.

I thought the app would have preset formatting or setting instructions for margins, etc but it literally just tells you what product you purchased. Kind of pointless imo.

Do not for any reason download this app. After downloading this app, my phone was blown up with scam texts, calls, emails, and phishing scams. I seriously hope no one else ever downloads this again and this gets permanently removed from the App Store and the owners / developers of this app rot in jail.

The camera is like pointing a thermal camera at a hot sidewalk. It’s like solid white barely able to see anything. Somehow I got it to scan and basically it just confirms that the sticker verifying someone wanting you to believe the item is authentic must be an authentic because STICKER.

When I try to use the app picture shows up too bright and doesn’t allow me to scan anything. I have other barcode scanning apps and they work fine so it’s not my phone. I have a iPhone 16 pro max. Help if possible

Apparently the only thing the app does is detects what the product is that the app scans, and provides specifics. There really isn’t any significant reason for downloading this. Transparency doesn’t need to exist. Kind of like MySpace.

When I open the app and allow camera access, all I see is grey screen. I can’t scan

I cannot get this to scan the barcode. It doesn’t have an option to allow the camera to focus (either manually or automatically. I can’t use this.

I downloaded this on my iPhone 16 Pro Max. It attempts to scan with the camera image so overexposed that it can't even see the barcode. I see no way to adjust it. Restarting changed nothing. So it is a useless app! Deleting.

No camera controls. Everything is too bright and washed out. No way to focus. Doesn’t scan anything with the Transparency App logo. Don’t bother downloading you’ll just be deleting it.

Don’t download this app. You do not get any instructions, warranty information, etc. It will show you an image of what you bought and tell you the product name. There is no service offered, at all.

To me the point of this app? Because it never told me the Authenticity, origins, production date, and more! -the statement it claims to make. It just told me what I read off the box; the name of the product :) greeeaat. I got more info off the product box. I’m sorry but explain to me the use of this app...

You will scan a barcode and it will shows your product. I bought a screen protector and I thought that it will give me a learning video how to apply it. But as I said first it only shows the name of the product.

Purchased Frontline Plus and I get same info from box. The app does NOT tell the product dates. It only tells what the item is, manufactured in France and a big list of letters. I want to know when made and when expires!

I downloaded the app out of curiosity, as there was a “Transparency” sticker on the side of a “new” Logitech mouse I purchased from Scamazon. I scanned the sticker with the app, and amazingly the app confirmed what the sticker—and the box—said! Unfortunately, it didn’t change the fact that what I had received was someone’s old, used mouse instead of a new one. So, what is the point of this stupid app? Nothing. It serves only to reassure the easily impressed.

All it does is show you a picture of the product and it’s name does not provide any further information

This does not work on the latest iPhone. The camera won’t auto adjust to focus on the barcode. Impossible to scan.

Overexposure, cannot be adjusted the camera exposure

What is the point of this app. All it does is show you what the label shows!

Yes, luckily I went to the reviews to see that the my 5 minutes of trying to scan was going to be worthless info I assumed it was to open the video app for pairing

So you scan a random QR code on the product and this app displays a picture of the same product?? WOW! Genius!!!! So what’s keeping a counterfeiting entity from printing the same QR code from an authentic package and selling that counterfeit product with a “verify with Transparency app” sticker? FIRE the dimwit that came up with this app!

Has no purpose whatsoever, saw a sticker on the box of my monster clarity 102 plus airlinks, my wireless headphones, so I download the app and scanned it, and all it did was tell me what I bought? Idk why it’s a thing, maybe just to get people to download the app for money which is very smart I will admit, anyway if you see this on a box or smth u bought, don’t download it, there’s no rewards or anything important about it

Thanks for reminding me the product that I bought (which is already in front of me)… I guess?

Why do we even need this application?

This app never works. Very poorly built. Constantly having issues scanning the transparency barcode..

Camera is overexposed. Can no longer see/scan codes.

No longer works. App has camera access but doesn’t allow you to take a photo. As others have said, kind of pointless app anyway. Save yourself some time. Zero stars, really.

Doesn’t work to scan and now I have a product with no instructions!

It does not connect correctly with the camera, the camera iPhone 15pro max, the camera settings is overexposed, and if I take it to a dark room, the camera will not focus , I tried to delete and reinstall the app without change …

It will not scan my product and the app does not tell you anything on how to take scan it

I don’t need to find the product description, I already bought it. Trandparency if about knowing where its produce,and how.

All this app does it take you to the listing page of the item on Amazon. Nothing to do with actually authenticity or transparency. Don’t bother with it.

All it does is provide the same details Amazon did in its description. How useless.

What's the point of this app if it can't scan the QR core

This app never works and never scans codes. Amazon puts so little money into developing an app

This app is misleading and frustrating. While it claims to offer direct downloads, it’s actually more of a product marketing platform. Instead of immediately downloading the app, you’re redirected to a manual scanner, requiring you to go through multiple steps just to access basic product information. It’s a time-waster, and I would strongly advise against downloading it. If you’re looking for something straightforward, this is not the app for you. Save your time and skip it!

This app is a waste of space on the App Store. It does not provide any benefit or extra info or verify that the product you scan is authentic. It also looks like it hasn’t been updated in forever! Apple, it’s time to take it off the App Store.

It’s simple, this app only serves amazon to know who bought what (or has been given what).

This is a useless app! I hope this saves someone else from downloading and wasting their time like I did. It took so long to finally scanned and bring up the name of the product for me. Like why show me t the name of the product I have right in front of me? It says to download to watch the manual, no manual was displayed.

It just shows you the product picture and name. No further details are being generated. A perfect example depicting the misalignment of mission statement and market product

Useless app

Empty app!

Downloaded the app to verify what is it’s purpose. This app has NO apparent purpose it does nothing and only tells you what the item purchased is. There is absolutely no purpose to install this app other than curiosity at what it does. Save the frustration because it does nothing at all. Total time waste to myself. Yuk

No value that I can think of

Install app. Launched it and nothing. Useless.