TP-Link Deco Customer Service

TP-Link Deco Positive Reviews

Great routers, great software, would love a few more featuresI’m upgrading from a ten year old Apple AirPort Extreme Basestation to the TP-Link Deco M5 kit. Performance is similar since both are WiFi5 (AC) systems. But the mesh lets me put several small routers around the house to have better performance everywhere. And the TP-Link app is so much better than where the Apple Airport app left off a decade ago. Getting a list of all devices, wireless and *wired* — something Apple refused to do — is fantastic. There are straightforward quality of service (QOS) controls. And a bunch of stuff I don’t care about that families will appreciate for controlling access times and device priorities and device owners. I wish for a few more features in the system: * WPA3 (maybe specific to the Deco M5) * Easy, direct control of the individual routers to change relative power or turn off individual WiFI beacons to help improve the network * More info on the “Network Optimization” including some guidance on positioning the beacons for improved performance. But those are higher-end features and this is a really budget-friendly kit, so on the whole, it’s a great system!.ShoutingMan!Version: 3.9.118

Pretty good but could be betterI like the app but I didn’t like that I had to name almost every one of my devices. My old mesh system app my devices were listed as the name I gave it, this app simply calls all phones “phone” for example, even tablets and other devices were originally listed as “phone”. You have to connect every device one by one or look at the address of each device and name them in the app. Also the parental control info is lacking, it reports “time connected” for each person only. Tablets and phones are connected continuously all day until shut off or you leave the network, so not useful information in my opinion because it doesn't tell me how much time a user is using a device, only the total time of all the devices assigned to them are connected to Wi-Fi. I also want to know how much internet traffic (kb/mb) per hour/day/week/month each device and/or user is using. That way I can tell if there is a device/person that needs to be restricted. Hopefully this information will be added, I see a total is in the monthly report for traffic per user set up in the parental control, but that doesn’t tell the whole story. Some months we get close to xfinity’s max GB (1229) and others not even close, I’d like to know where that data is being used and when. All in all, good app but I think it could be made better especially since I’m paying for it. The Deco 6E system I got is great so far after one week, the speed is awesome and devices switch seamlessly as you move about..TKColoradoVersion: 3.5.43

Great app with just a couple of minor accessibility issues.If you are a person who is blind looking at a Deco mesh system, or especially if you are a Tp-Link developer, continue reading. Otherwise, just know that this app is fantastic for managing your devices. If the only reason you wouldn't buy Decos is because you're afraid that it's not going to have a great app, do not let that be a reason not to buy them. It is great other than one consideration, it does not entirely reliably show if devices are connected to the network or not. This is a very small issue though. There are just a few minor accessibility issues that I hope get fixed. First, when scrolling through clients on any list of clients, be that the main list or on any of the nodes, often times the focus of VoiceOver will jump around, and navigation will be slow and inconsistent. Double tapping also doesn't work a lot of the time. This can get annoying, but it can be worked around relatively easily with a bit of patience. For Tp-Link developers, I believe this is caused by the app constantly refreshing itself but not updating the accessibility tree properly or at all. The second issue is that on the reboot screen, the specific buttons to unselect and select specific Decos to be rebooted are neither labeled with the name of the Deco nor properly expose VoiceOver native selected or unselected markers, or even a custom developer selected or unselected marker. However, other than this, there are no issues with accessibility that I have found in the app. The app is great overall..AndrewjgodwinVersion: 3.10.417

Good app, but some modifications would make it great!Similar situation with the other reviewer noting how it would be helpful to have the date and time devices connect available. My other suggestion is with parental controls. It would be great to be able to have the list of visited websites sorted by time visited, or have a drop-down and you could select time, date, or alpha by website. The list it generates is good, and they recently made improvements to combine associated sites within one main drop down, but doesn’t give you an accurate depiction of the time sites were visited. Instead, its sorted by number of times visited putting the highest amount at the top. It also would be nice to be able to go back a day, 2days, 2weeks, etc. however long and see more than just a list of the top 10 sites visited. Unless you login on the same day as the sites were visited, you cannot get a full list of all sites, only the top 10. If it’s a memory issue and not having enough storage in the Deco system for all this data maybe a daily email option could be available. I would be fine getting a daily email for all sites visited before their deleted for the next day. Aside from those small details, the app is pretty solid and works reliably well. My setup is perfect for my home. I have three indoor deco units and one outdoor, all connected with ethernet backhaul..T-raavVersion: 3.7.55

BE85 Great PerformanceI upgraded to a set of three Deco BE85 WiFi 7 Mesh units and I have been quite pleased with the worry free performance, despite living in an older home with thick walls and utilizing wireless backhaul. I was so pleased that I purchased a fourth BE85 about six months ago. The price is excellent compared to similar Wifi 7 Mesh hardware offerings from other vendors. The units work right out of the box with minimum setup effort. I don’t have any dead spots in the home and I have WiFi access outdoors in most of our yard. The security software comes with an annual subscription. The price isn’t bad and I’m glad that I subscribed. There is also a parental controls software offering that’s available by annual subscription, but I didn’t subscribe. The system is designed for the non-technical user, which means that the Deco app doesn’t offer much in the way of settings that can be modified by the user. Overall I am very pleased with the Deco BE85 Mesh WiFi 7 system. This is one purchase that I would definitely recommend to anyone that is interested in a solid WiFi 7 Mesh solution..Cyberspots156Version: 3.10.404

5 Stars Isn’t EnoughI have been using the Deco X50 AX3000 Whole Home Mesh WiFi 6 System for a few days now, and I’m very satisfied with it. It has improved my WiFi coverage and speed significantly, and it was very easy to set up and manage. The Deco X50 comes with three units that can cover up to 6,500 square feet of space1. I placed one unit near my modem, and the other two in different rooms. The app guided me through the installation process, and it automatically detected the best locations and channels for the units. The app also lets me monitor the network status, run speed tests, set parental controls, and create guest networks. The WiFi performance is amazing. The Deco X50 supports WiFi 6, which means it can handle more devices and deliver faster speeds than previous WiFi standards2. The creators of this device must have learned how to catch lightning it’s capabilities of over 30 devices connected to the network, including laptops, smartphones, tablets, smart TVs, gaming consoles, and smart home devices, and they all work smoothly. The WiFi signal is strong and consistent throughout the house, and I can seamlessly roam from room to room without any drop or interruption. The speed is fast and reliable, and I can stream 4K videos, play online games, and download large files without any lag or buffering. The design of the units is sleek and compact, and they blend in well with the decor. They also have two Ethernet ports each, which is great for connecting wired devices or creating a wired backhaul. The units are also compatible with other Deco models, so I can easily expand the coverage if I need to. Overall, I’m very happy with the Deco X50 system. It has transformed my WiFi experience and made my home smarter and more connected. I highly recommend it to anyone looking for a simple, affordable, and effective mesh WiFi solution. It deserves 500 stars in my opinion..AzmodeusamoonraVersion: 3.7.11

Excellent App But Could Be BetterEasy to use app for my Deco mesh system, however, it could be better. These days, unless you’re hiding under a rock, you know that there are people trying to take advantage of others. I happen to live in a neighborhood where it’s common…neighbors, or their guests, can’t afford their own internet so they try to piggyback on mine, causing me to pay more for the service. My complaint with the app is that it doesn’t indicate the date someone has connected. I do get a notification, but I don’t often see them timely as I don’t carry my phone with me constantly. Having the date someone connects helps to identify which connected device I should block. If I had three Unknown devices, maybe all three should be blocked, but maybe it’s the last one listed. I do give out my password as I live rurally and cell service can be ridiculously poor, but having a better idea of whom I might want to block would help. At the very least, the connected devices should be able to be sorted by date connected. For me it’s the downside of an otherwise excellent, easy to use, app..No Name 675645Version: 3.7.39

GREAT, affordable mesh systemI am adept at setting up all sorts of networks (Linux is my preferred operating system). I did not have to rely on any skills, simply plug in, follow the instructions and everything works seamlessly. A few weeks ago the living room speeds were unusually low. I opened the app, it told me that one of the cables was failing (the Ethernet backhaul speed was slower than the provider supplied, it was detected), I changed out the cable and the speed shot back up to what it should be. I also live in two states, commuting every few weeks from one place to the next. I can access my network remotely and even set up guest networks remotely (my neighbor had internet issues, called me and I was 300 miles away, I didn’t want to give him my WiFi password so I set up a guest network and gave him access until his internet was fixed!). All in all, a great system (all versions). One last thing, don’t overdo it, a small system goes a long way (larger might actually cause interference)..HfnabielVersion: 3.8.129

Huge Improvement in rural areaI switched to Rise Broadband after a reference for a contractor who was able to install a antenna at her place enabling broadband signal reception when she’d always been told it was not available in our area. We live in a semi-rural location with tall trees blocking signal, if the standard height poll is used. I had DSL from AT&T, absolutely the only other option besides using a satellite signal company. They are all WAY over priced, as is AT&T’s internet everywhere, or something like that. TP-Link equipment with antenna placement vs. AT&T DSL was like switching from Dial-Up internet service to DSL when it was first available! The TP-Link App’s Trouble Shooting area is a great help for those time when Wi-Fi signal is lost. It is limited to equipment malfunctions, you have to connect a lap-tap or desktop PC directly to the router for help with no signal or you have to contact your provider, no direct way to report or see signal outages in my area. Calling in for assistance is a nightmare now days with most companies giving their reps limited information to go off on to be able to help..Buff1775!Version: 3.8.24

Awesome App & SetupDeco X15 mesh Wi-Fi system. Super easy setup even for a relative e-gizmo neophyte like me. It allowed me to set up one deco unit at a time so I could see what the coverage was throughout the house before I added the 2nd and 3rd units. To add another unit, simply plug in the power supply and watch the app. It’ll find the added unit and tell you if the unit needs a firmware update. In this system, each deco unit can serve as a router, not just a satellite. So if you have multiple modems from your cable/broadband provider in different parts of the house, you can use any one of the deco’s as a router. The app also shows you the status of each unit and how they’re performing. There’s also an “Auto” select feature in which the system selects the best deco unit depending on what you’re doing and where you are in the house. All in all, very pleased with the ease of setup and the information available in the app. It exceeded my expectations for sure..JawabungaVersion: 3.8.76

Great except for missing featuresMy 3-piece Deco X60 mesh network works well in most ways, but is missing some key features. The most critical one is the ability to manually select what channel to use. The automatically selected channel mine picked is very crowded. This is such a standard feature I took it for granted I would have it before I bought it. I would have picked another product if I realized. Less critically, but also a feature that would come in handy for me is to be able to force a selected device to connect to a specified frequency. I have a mixture of devices that use 2.4 or 5GHz frequencies. Mostly it’s fine to let the device choose. I have one device, though, (a VR headset) that works much better on 5GHz but left to connect on its own, often chooses the less optimal frequency, especially if it’s handed off from one router to another in the mesh. If I just disable the 2.4 band, that would disrupt a bunch of other devices. I also don’t want to dedicate the guest network, which is used for actual guests, to just the VR. A toggle in the device details to disable one of the frequencies for only that device would be great..KrazmalaxxVersion: 2.3.12

Super Simple, but has all the bells and whistles if neededHands down the best router I’ve ever had. I have a 3 story 3,400 sf. home. It covers my whole house. Zero dead spots, full bars at all times. Dual band simultaneously, so my PlayStation, iPhone and laptop connect on 5 GHz band, while some other use the 2.4Ghz band. The firmware update was dang near automatic. This thing literally holds your hand through the full setup. 99% of people will hit next, next, next, and so on until it’s setup. It asks one question that could throw you bout how you connect to your ISP, but for most people it is by dynamic address which it defaults to for you. Lastly, without geeking out, you can do IP reservations and a tons of other advanced cool stuff. And this was with the whole home mesh network Deco M3. Buy it!! You will not be disappointed - unless you’re the type of person who has to customize everything to death for absolutely no reason other than it makes you feel superior, lol..YierreVersion: 1.10.9

Nice App, but needs a few tweaksThis app is pretty good as far as Wi-Fi management apps go. I wish it didn’t show nodes as disconnected frequently when they aren’t, and I would like to see them give a little more explanation of the performance hit of the security features. For instance, I have 1gbit fiber internet. With the IPS off, I can achieve that speed in a test in a wired computer. If I turn on IPS, I can barely crack 100mbit. This, of course, is not the fault of the app, it’s just that doing that inspection takes processing power that my Deco doesn’t have to spare. But the app never warns you of this, so people out there may think their Wi-Fi is slow or the internet is slow since the app bugs you to turn these features on. It could be hurting a customers opinion of the product and the company since there’s no expectations set with regards to the performance hit. Overall it’s a good app, well laid out, but it could explain things a little clearer to level set exactly what’s going on..Ian CaseVersion: 3.4.21

Easiest WiFi I've ever dealt withWhile its the most unconventional WiFi hardware I've ever used its been amazingly easy to use and its the first stuff to ever properly cover my parents entire house basement to second floor. Device hand off between nodes is smooth and almost entirely hiccup free while live streaming! A feat i could only dream of on the old setup. I run an ethernet back bone for the thing, so in network traffics amazingly fast. Though my parents paltry 32mbps download speed is less than desired, QoS on these actually works well and everyone get a slice when needed instead of whoever's downloading a game. The app for managements surprisingly robust enough for whats needed to satisfy myself, but simple enough I'm not scared of letting my mom have access to it. I think this is the first WiFi hardware in my parents place i can confidently say is invisible, it "just works". Which is incredibly comforting as i cant be their IT gal all the time anymore..ArborAveryVersion: 1.7.11

Great performance and feature setI have a complex house that has interior insulation curved walls and it’s hard for wireless devices to penetrate through the walls and four floors,. I love it that this deco device supports, backhaul, cabling, automatic weekly reboot, wireless optimization, and each device can either be the primary device or an extension of the network and every device has 4 RJ 45 ports for wired devices. Also, this product has a USB port where I can create a small wireless network accessible storage drive hanging off this network for things like my scan to network based printer . Not many brands support these features. Great job. For the most part set up is easy, but given that I had to rerun cat Tate cabling through my house it took me a little longer than I expected to get everything fully operational. Keep up the great work and continuously provide firmware updates..Hackerz33Version: 3.9.115

Suitable Network for my home needsUpgraded this system countless time over the last 10 years or so. I love the push upgrades and the addition of Deco’s security subscription further protects my system. I had a close neighbor who accidentally had their internet cable severed by some tree planting. She works at home and the repair work from her cable company was 3 days. I was able to create a guest network for her in a matter of a few minutes and have her up and running in 10 minutes thanks to a great app. My house is fully automated with wall plugs, wall switches and portable outlet plugs. I use EVE climate sensors and a network connected watering system including an outdoor weather station. In totals I have 55 devices connected to my network in a two story house not to mention 7 Apple HomePods, 2 AppleTV and two internet TVs. I run two XE75 Pros, one XE75 and one X50-Outdoor. I absolutely luv Deco..OkieOtisVersion: 3.9.115

Game changerI added three Deco mesh systems to my home and business. This cured several problems. Easily being able to implement device priority, reset, test, update, easily from the well designed app, and curing dropouts in our parking lot. My auto repair business has gone completely cloud based and everything from wrote up to inspections, to accounting is in the cloud. I am working and managing my business remotely more and more and I have the ability to log into my work or home networks easily from anywhere. Not being a tech guy, The Deco app has made simple what before meant I had to stop everything, drive to work, manually log in and diagnose network issues. Routers and networks have problems. It’s the nature of things, Deco has experienced far fewer problems and more uptime than anything we’ve used in the past 20 years. Highly recommended..MtnmodsVersion: 3.7.39

Sleek and simpleI have to use Deco app to selective block devices. It works. I have focused on security, due to my work and also protecting children. I make use of guest wifi to protect the internal network. I rename the devices to track who and what device it is. This is easy. I stop at 4 stars because it is a bit difficult to separate or sort by inactive, blocked, active, internal wifi, guest wifi, and newly registered devices. With device proliferation and the convenient ability to share passwords with friends, I need to add devices with some frequency. Usually more than one at once. It’s difficult on a phone to scroll through 30 entries to find the be one. Moreover, the app is slow to include newly added devices, even when forcing a refresh / reload. This makes the process harder. I would expect it to show in my app immediately as they have network access. Anything less is a security vulnerability..URgunnaDIEclownVersion: 3.8.129

By far the best router brand and app!I bought my TP-Link Deco W2400 Mesh Router (2-Pack) from Walmart for a good deal, like $79. I just had my internet turned on at our new house today and setting this router system up was so dang easy. It’s the easiest, simplest router app out there! I had an ASUS router before upgrading to the TP-Link ones and their app was trash. Every other router app I’ve used has been trash. Only one that’s even remotely comparable to this one is the Linksys one and even it is not as smooth running. TP-Link you definitely need to continue to stay on top of the competitors and stay ahead! All I had to do was press 2 buttons in the app and create my name and WiFi password and I was done. The whole setup took less than 5 minutes. I got the 1 Gigabyte Internet speed with Mediacom and these routers are super duper fast! I’m only getting 50MB/s right now cause I need to upgrade my ASUS modem to a higher capacity. But still even at 50MB/s it’s fast as h$ll! Thanks TP-Link for making an awesome & seamless app and an even awesomer product! This is the first TP-Link product I’ve ever owned. This review was not a paid review or anything like that. I’m a real person, living in the U.S., that’s HIGHLY satisfied with my purchase and will forever get TP-Link over any other brand. I hope this helps someone else. I’ll update my review if anything changes or when I get a new modem..ExystantVersion: 1.10.9

Great routerIt’s only the third one I’ve ever owned. The first was one where you had to go to a website to set anything, and while not difficult, also wasn’t the easiest. The second was an Apple Airport, and that worked fine, but got old. Started looking into this because I felt it was time to change and upgrade, and this worked the best hands down. I didn’t realize how old my Apple one was, and with the Deco it was like night and day. Able to get online from my driveway, whereas before it felt like I could only use the internet inside my house (and even some areas it would be a weak signal). Having the mesh network is definitely great, as long as all the devices themselves get a good signal from the main router, you’ll never be without internet. And the app… easy to use and figure out. Hands down it truly felt like it was plug and play..Throwaway_in_SCVersion: 2.14.24

Easy to setup router and additional decoI had saw the router mine which is the X60 model at Home Depot for about $150. Went back about a week later and bought it. The app easy and straight forward to setup. If you have an existing account with TP-Link with another product use that instead of creating a new one, just a tech tip. Installed the app on my iPhone go the prompts and the first deco was setup less than 5 minutes! Once you have the first deco setup, just plug in the second one and it should communicate without the app automatically. No more drops and perfect for my Blue ADT wireless cameras. App you can see all your devices connected or about to connect. Updates to the firmware appeared automatically for both decos. Let it update and your done! Out of all the routers I’ve setup over the years, this app and deco units superseded my expectations. Highly recommend..CgillyardVersion: 2.11.3

App and Deco Mesh Devices easy to useI like the Deco mesh and the app. I’ve set it up now in three homes and it’s been seemless. I’ve been able to even set up some advanced settings needed for network devices. I had one problem with the QoS setting. (Quality of Service). Be aware that QoS setting is meant to manage traffic when you have multiple devices trying to hog your bandwidth. It asks you to put in the maximum speed. I put in my services max speed at the time. This will limit the speed on any device to that speed. My internet provider subsequently upped my speed and I only realized later I needed to adjust the QoS settings after troubleshooting why I wasn’t getting the full new speed. My advice is don’t use QoS unless you are managing a large network and one device is using too much of your bandwidth and you want to restrict it..DMS7722Version: 3.7.7

Works Great had for couple monthsTp-link. Works really well I’d say. Friends online recommended after I had trouble with Wifi with multiple people on it (roommates) I got a cheap 40$ tp link with two towers at target and it’s a simple setup. Plug into your modem set it up then plug other by ur computer and out Ethernet. Haven’t had trouble at all till today, just had to restart them. Do the modem one first.. went through an out of headache connecting to two decos Wifi trying to setup and pressing don’t use Wifi (which canceled the whole deco connection process) so don’t do that. Anyways besides that it works great and looks stylish. I’d recommend if you have multiple people on a Wifi network and are on outskirts of house. If you have bad wifi connection but pay for good wifi I’d recommend this too. Thanks tp-link I can play lag free and not be frustrated knowing I have good wifi around the house.. happy gaming.Mr sweet69Version: 3.8.139

GreatThe TP-Link Deco is one of the best in-home WiFi solution I’ve used so far. It comes packed with features, from hardware to software and plays nice with third party software, apps and tools. Even though I have setup several different WiFi solutions in my home over the years, this one felt overwhelming with all the different opens to choose from for setting up your home network. So I opted for the guided setup, which was a great experience , that had me up and running quickly. I have a two-story home with about 4,000sq ft of living space and the coverage I have with the Deco is amazing. In my opinion I feel both beginners and experienced users will be happy with the features the TP-Link Deco Whole Home WiFi system offers along with the many options to customize it for what you need. ✌🏻. Hope this review helps..Mr. MagdaVersion: 3.10.62

Decos are great!We live in an area with zero cell service, so having a dependable Wi-Fi system is absolutely essential for us—and the Deco Home System delivers. With just two units, we’re able to cover nearly half an acre with strong, consistent signal. The broadcast range is impressive, easily reaching across our property with no major drops or dead zones. Setup was simple, and once it was running, we noticed an immediate improvement in connection quality for all our devices. Whether we’re inside the house or out in the yard, the signal holds up. It’s honestly become the backbone of our daily communication, streaming, and smart home devices. If you’re in a rural or remote area and need something that performs reliably where others fail, I highly recommend the Deco system. It’s kept us connected when nothing else could..Hakalau HaleVersion: 3.9.65

Excellent productEverything is managed through your phone app. All features are listed and organized on the app. App is very intuitive. Update of firmware is smooth and labor free. You get notifications on your app and update, reboot is automatically done through the phone app. You also use your phone app to monitor home network remotely while you are away from home. My child who play Minecraft & Roblox used to complain about internet when using google high intelligence home router. Now with deco, every endpoint gets it own isolated bandwidth so there’s no more or less. You also see what devices are connected to your home network so you can block unauthorized access. You can also set guest network so you never had to share personal password that you used for everything!.Toyman77Version: 3.8.10

Decent, but Somewhat FlakyI'll admit my home's layout is not ideal. The WAN drop from my ISP is on the ground level, and the house (interior townhouse unit) goes up for two more levels. I'd appreciate it, then, if the Deco app reflected the sometimes-spotty state of the mesh, and offered even the most basic feedback on how to make things easier for the network. Instead, the app offers either that "everything looks good," even when things are clearly not good from a network performance standpoint, or it offers that pretty much every Deco is offline, even when all the units have green status lights. When it works, it all works well. Thankfully it works most of the time. When it doesn't work, however, the app is of no help whatsoever. I don't think I'm moving anytime soon, so I'll probably give Ubiquiti's mesh solutions a look at some point. Deco's is OK, but it demands more attention than I'd like, and the app is pretty much useless for troubleshooting..Todd CliftonVersion: 3.8.10

Good but basic features either missing or locked behind expensive subscriptionI am happy about my WiFi mesh network. I won’t even mention the model because this review is for the app alone. I find the app somewhat confusing. It has good features and some powerful customization. I run a PiHole so being able to set a custom DNS server is necessary and that does work to some extent. I switched from google WiFi, and that app had better features and no subscription to pay for any of it. With the google WiFi I could trivially test my ISP internet speed. In order to diagnose speed problems, running speed tests from individual devices over WiFi is pointless. There is no way with this app to test the actual internet speed on the line connected directly to the ISP. That’s a major pain. With this app I get slower upload speeds than download, but how can I tell if it’s the WiFi mesh network or the ISP?? I can’t. Another thing that’s trivial with the google WiFi app is real-time stats and stats over time. For example I like to see how much data my Apple TV has pulled in the last month, or how much it’s pulled in the last minute. You can do that with Deco, but you need to pay. That’s right, basic info is locked behind a subscription. Everything is a subscription these days. I hate it. I won’t pay for basic things. If it was a one time fee I’d consider it, but this is simply a hostage situation. Basic features you want are locked away and you have to pay, and keep paying for the rest of the entire life to access them. There are no ongoing costs to the company to provide these features. It’s just a cash grab for them..James BVersion: 3.2.6

Network Update Long Overdue!I finally replaced my old, but reliable WiFi network in my home to address dead spots and lack of reach farther away from my router. The TP-Link Deco BE63 3-node mesh system wa just the ticket! Installation couldn’t be simpler or straightforward. I was able to upgrade the entire network in my 3600 sqft home in less than an hour (included cleanup, documenting old settings, etc). This also included updating the firmware and going through the network optimizations and other tweaking. All of which was made easier with TP-Link’s highly intuitive mobile app. Time will tell whether the BE-63 system will last as long as my previous network (8 years). This experience has been nothing but encouraging and would not hesitate to recommend this system to others!.SkidMarcsVersion: 3.10.12

Highly ConfigurableI had other long-term well known competing products and all they did is convert to services that were "dumbed down" as if all users didn't care to challenge their home network security settings and simply be okay paying for monthly network security subscriptions - not knowing they were not getting any value for their money. I was skeptical of an App only configuaration, but TP-Link is like no other indeed. I have been extremely impressed with their organized and well thought out in depth deep dive into one being able to adjust internal settings and security notifications have been dead on when any new clients join my expansive home network. Their sub pricing is good value too. Highly impressed with strong signal coverage of this mesh system. Good work you guys!.Blueman615Version: 3.8.69

I generally like the network management BUT…The management application is a bit cumbersome and the parental controls are limited. If you want to make sure you’ve got your kid’s devices locked in you have to turn off the NIC randomization that Apple does to maintain privacy. I haven’t found a way to require a specific password per device (where DHCP only gives out an IP when properly logged in with identified NIC). The fact that the WiFi password is so easily shared it totally allows kids to share the WiFi with anyone of their friends. Also… all anyone needs to do is connect over Enet… there is NO protection… the router gladly hands out an IP to whoever plugs in. I have had to assign IP’s to all devices and then change the range of IPs that DHCP can serve. Then, I have to go in and modify that every time a neighbor comes over and wants to connect. Needs improvement. ALSO… and this is a big one. It appears that every time there is a software update to the router, that I have to log back in and turn on the PRO services again. Is my PRO service just NOT working until I discover the update? I really like a lot of the features and would give a 5 star BUT I really HATE the problems that I mentioned above which to me deserve a 1 or 2 star…. So, I split the difference at 3 star. I hope they can get their act together and fix some of these glaring problems..VicariousGeniusVersion: 3.7.39

Very pleased has free Parental ControlsI bought this after I returned a netgear mesh system that was incredibly unreliable and flaky. I am use to setting up things manually as I come from an IT background so I was making the setup difficult because I did not grasp how easy they had made it with using your phone to set it up. Normally you go to the IP address of the router and put in your ISP and DHCP settings and then any other configs you want with port forwarding or DNS server assignments for Family Friendly Internet. With this you just download the app and follow the instructions. Once setup you can make any config changes you need from the app no matter where you are. I have mixed feelings about how secure that is but I have not found any info regarding TP Link being a malicious brand. The coverage is quite impressive even for a single unit. The 3 pack does a 3/4 acre property that includes outside and garage areas very well. Now my favorite part: On all other name brand routers you have to pay for any kind of screen time controls or Internet usage limitations for your kids. Which if you don’t do this then shame on you. However, those of us parents who understand the need and benefits of the internet as well as the dangers and social damage it can cause, we like to control the usage to an extent. This has what you must pay for with most other brands built in for free. I have automated shutoff times for individual devices for my kids so the VR time is limited, PC time is limited and Cell phone time is limited, all independently and automatic. And can be easily overridden if they need or have earned a little extra time. I highly recommend this setup. Especially for large homes or properties with kids..CRIMINALBETAVersion: 3.7.7

Mom of 4 pre-teen/teens Best thing EVERSeriously I would have been switched to this router if I would’ve known how awesome this is! It’s literally my favorite thing in my house right next to my ring cameras and door bell! You can control every device on the wifi from anywhere! And you can change the password right on the app ❤️no more calling the internet company!!!!! You can put all the kid’s devices on the kids profile with an automatic shut off time and have them set to different times for different days. You can set your tv/devices to high priority so if the kids have a million things on your stuff will still work. I love it 10/10 recommend. I’m not paid for this review I just have had no wifi control over my kids and now I really do! Thanks for the great design.JLMomof4Version: 3.7.11

Wish I Would Have Purchased SoonerI had an old mesh system in my house that worked well but my speeds were nowhere near where they should have been. I purchased this unit and actually held off for a few weeks because I was worried of all the extra work of connecting and then reconnecting all my devices. I shouldn’t have waited. This system connected to my router seamlessly and over the next couple of days I connected everything to the system. I even had a Cannon printer that I could not connect to my old mesh system that connected to this one in seconds. The only mistake I made was I named this mesh system the same as my old one and that caused me extra work in a few places but nothing terrible. I wish I would have purchased this months ago..Pubtelguy1975Version: 3.7.39

So far so goodJust got the equipment yesterday and set it up today the setup was a little bit clunky, but in the end great and working fine. During the setup it asked to take a picture of the Barcode on the bottom of the unit but had to unplug power to get a good picture then had to wait for it to boot back up. Did not say anything or I missed it, naming device one and two So one device says the name I wanted the other one didn’t. of course I never read the manual. It was too small. Also did not realize when you set up one you’re setting up both until it was done that actually was pretty cool. I’m sure I will be getting a couple more in the future. It will go much smoother next time. Definitely recommend this product..PdarterVersion: 3.7.55

Mesh Network Works Well but Parental Controls are TerribleWe have a 3,000 sqft house with the router and 3 additional access points. We get a pretty good signal everywhere but it’s not as good as you’d think since we have more access points than should be required for this size house. But, for the most part I’m happy with the system. But, do not pay for the parental controls. They are horrible. My kids will have their computers closed on the dining room table all day and when they open it to start homework, it shows that they used up all their time for the day on that device. Also, when you block a device for the day, it doesn’t automatically reset that device the next day. You have to manually go back in and allow the device or it stays blocked until you change it. I’ve used lots of parental control apps and this is one of the worst I’ve tried..C_Eags13Version: 3.5.43

Really good. Wish it had a few featuresThe router is great and the app is easy to use and I can find everything pretty quickly and easily. I just wish it had a couple features that it doesn’t have. This would be my pretty short but valuable wish list 1- save port forwarding rules and turn them on or off without deleting them. If I want to disable one temporarily, it’s a pain to have to delete it an recreate the whole rule again. 2- some of my devices are recognized as a new device each time they connect, even though the MAC address is the same. Pointless to rename and pick a picture/device type of it changes each time. Also, it clutters the devices view. Duplicates not being created would be great. 3- address reservation is a little weird. It doesn’t apply to the device right away, you can’t set one that is currently in use by another device (which makes sense, but is a problem because…), and you can’t change that conflicting device easily to free the address. It also doesn’t work well with port forwarding since port forwarding kind of overrules it. It’s just a little finicky. Those are really my only complaints. They’re overall pretty minor, but I don’t think they’d be terribly difficult to fix either..BlakeklVersion: 2.10.4

Love it.Super easy to use. Love the parent control.Sara Q-/;;4Version: 2.1.2

Good ProductEasy install..MarsnikkoVersion: 3.10.417

Great product and supportHave been using the product AC-1200 and the app flawlessly. It is informative and has worked from the day uploaded without issues. Thank you..Roadeagle2019Version: 3.10.417

Mesh NetworkEasy set up with StarLink basic kit.12grVersion: 3.10.417

AwesomeBest router from the world.CChowdhuryVersion: 3.10.417

ดีดีเยียม.ต้น1998Version: 3.10.417

Easy InstallationAwesome.58CABVersion: 3.10.417

Working wellSet up was not bad and system is working like I expected.DeanPerrymanVersion: 3.10.417

Works perfectlySimple to set up and use.DGL318Version: 3.10.417

Two seamless yearsGreat so far, after two years. Let’s see how long they support their product..TheoriginalruncoachVersion: 3.10.417

Works amazing!Tried other mesh systems. This is the only one that did what was needed & has been solid..Grimley2024Version: 3.10.417

SundayI called on a Sunday for tech help and they were so responsive! Really appreciated their help.LbkknyecbVersion: 3.10.417

Great unitLove it!.Alex1234###Version: 3.10.417

Improved functionalityThe traffic usage feature has been helpful to point out leaking devices in the network..Sid5534Version: 3.10.417

Surprisingly EasyIf a neophyte like me can install this, anyone can. I just followed the app instructions. Marvellous!.Audrey.caVersion: 3.10.417

Great AppI’ve always liked TP-LINK. Unfortunately they are also pushing subscription services like everyone else. Regardless, they have great software and products..WhoWeAreVersion: 3.10.417

Its goodBig deal.ThebigreederVersion: 3.10.417

Ca cocheFacile d’utilisation et configuration.TitebastVersion: 3.10.417

Great AppGreat app, wish it had a bit more freedom like a web browser, but for day to day use and monitoring kids usage it is very good. It would be nice to see firmware updates happen at a similar time as the firmware is updated on the website..FullmaceVersion: 3.10.417

Good connectionEasy to set up.Jommer2868Version: 3.10.417

MissZombieTrès bonne application.MissZombieVersion: 3.10.417

OwnerSeamless and Robust.BdollinVersion: 3.10.417

ExcellentEverything is perfect.Kawish1659Version: 3.10.417

Deco is goodI have 7 Deco units in my network.DTTDTTVersion: 3.10.417

Love DevicesEasy to manage/setup and performance is very good!! Highly recommend..Bob_K_66Version: 3.10.384

GreatestBest wifi router.Hardenth50000Version: 3.10.417

Easy set upI love the deco line. Anyone can do it. Plug and play basically.SovnebVersion: 3.10.384

Painted!Whole house is painted in wifi - as promised 💪.AgeWiseProVersion: 3.10.404

WatunWatun.Watun rrtyyhbgfcvvfccffhuuVersion: 3.10.404

TP-LinkAn amazing innovator with technology, I’ve been using their products for almost 15 years and now with WIFI 6E and 7 now on the path, it has make it easier, faster and reliable for internet connection. TP-Link is well recognize wold wide and most for being a Canadian Company.. Oh 🇨🇦!.Victormed18Version: 3.10.404

The productVery easy to use if everything is OK.Its so aesthetic!Version: 3.10.384

In progressIn progress.Jeff and SimonaVersion: 3.10.404

Advance appWell designed app for the deco mesh routers. Many great feature to enhance connectivity..FSK Shots and TechVersion: 3.10.404

HappyEasy set up !.Beennt11Version: 3.10.404

Perfect servicesPerfect services.Jesus is God and God is JesusVersion: 3.10.404

Very stable network with the X50 ProVery stable network with the X50 Pro.DIY LePageVersion: 3.10.404

La simplicité ...La configuration des appareils Déco est tellement facile, intuitive et efficace. Je penserais que c'est un produit Apple tellement c'est simple..RlesperanceVersion: 3.10.174

Great MeshHave the mesh system covering my 18 acre acreage wifi from the gate to the garden no issue!.Trystan ThomasVersion: 3.10.384

Printer problemsMy printer originally connected fine but then somehow it started working intermittently and then stopped connecting completely. It to me hours to get it working again. Very frustrating but I got it..TMS MitchVersion: 3.10.258

Well done TPVery good performance.Unrealistic performanceVersion: 3.10.258

App quits while adding a VPN serverApp crashes and phone goes back to Home Screen when clicking the add server button inside VPN server, need this fixed asap. Everything else works perfectly..幕后的看客Version: 3.10.377

Optimisation réseauNetwork optimization should be a gradual task within the reboot planning. I shouldn't be forced to optimize my network regularly; it's a recurring task that should be scheduled..PM_UtilaVersion: 3.10.376

Réseau decoSérieusement rien à dire, facile de configurer et fonctionne bien!.RealZorgioVersion: 3.10.174

Works as it shouldReliable and constantly communicating.DrCharSVersion: 3.10.174

InstallationTrès facilement.Pinky JoséeVersion: 3.10.258

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 3.10.417

TP-Link Deco Negative Reviews

Marginal at best, despite the hardware working wellFor a long time now I knew that the previous version of this app was showing incorrect information in regards to my Deco system. It was showing Wi-Fi devices connected to deco units that was completely impractical and nearly impossible. Since my “stuff” connected well and had a great connection to Wi-Fi and the internet, I just ignored the info that the app was showing. I was pretty excited a few weeks ago to open the app and see that it was completely revamped. It looks great. I quickly realized, however, that it was just new lipstick on the pig. In fact, it seems like the information was/is more incorrect than ever. Now it’s showing LOTS of my Wi-Fi devices as connected “wired”. That’s impossible. It’s showing some of my wireless devices connected a Deco unit that is so far from the device, it’s just not logical. And a “device health” test from those devices app shows a very solid and strong connection. Because of that I know that it’s connected to the closest Deco, not the farthest one as indicated by the app. I don’t know. I guess this app update is a lateral step, but it does look a bit nicer. All of my devices still connect and work fine so there is nothing hardware wise to complain about. I just wish I could get accurate info from the app regarding the hardware and various connections. Maybe on the next major app overhaul?.Jeffro59Version: 3.0.48

App needs improvementsFirst app needs the feature of being able to turn on/off a particular deco within the mesh without the need of disconnecting the power supply; unlike other mesh system such as Nokia beacon 1, the deco unit don’t have an on/off switch. Also, the app needs to illustrate the deco units in a map view to better see which deco interconnections easily, this also can be emulated from Nokia wifi app. Also, the app should have the feature (enable button) for each connected device to be able to turn on/off the internet for each device without the need of creating a parental control or such complicated user profiles. Also, the signal strength symbol of the connection between the deco units and the devices should appear in the main device list within Overview instead of having to click on each device and then clicking on a corresponding setting icon for the device in order to see it, is like to many steps. Also, the signal strength is better illustrated in bars. The speed test feature with the car gives me always lower result than with the speedtest app. The Nokia Wifi app has a simple speed test feature which provides more reliable results and presents a simple chart showing the trend for the last 10 results, which is great. In other words the app could emulate some features of the Nokia wifi app and/or other competitors apps so that in conjunction with the great features it already has, improve the app and make it better and with easier UI. I mentioned a lot Nokia wifi app because I changed from a Nokia wifi mesh system to Tp-link deco wifi mesh system. In my case, in terms of performance, the deco is an improvement, but that does nor waive the fact that the app was not totally of my satisfaction and I believe needs improvements. Hope someone take into consideration my suggestions. Thanks!.ILANDINOVersion: 2.11.3

Reliability continually going down hill and Customer Service is none!I will be looking at other brands for my mesh networks. Each update, reliability has been increasingly worse. I’m constantly getting the error that the Deco cannot be found, especially when updating parental controls. I tried troubleshooting per their instructions on their website before contacting them. The steps did not work, so I contacted them, receiving a canned response of high volume emails and to respond back with yes if I wanted further contact, which I said yes. They sent an email 2 weeks later, and said they hoped I had looked at the link, and if they had not heard back in a few days, they would close the case, however they waited 1 day and closed the case. People have kids, work and lives and are busy. Maybe give them a week to respond. I will no longer recommend this company (which I did at first since the decos worked great) and now will be looking at other brands for my mesh network since these decos are becoming useless and problematic. Their customer service is non existent, and quite frankly, rude. They should look at their email responses if they want to keep customers. I thought TP-Link was a solid brand but guess I was wrong..Noelle1209Version: 3.5.43

I am a network engineer, read this review!TP-Link has committed the cardinal sin. They are now wanting to charge you a monthly fee to enable previously available AND BASIC features. These features, such as scheduling parental controls etc, are now “Advanced Features” and will cost you big $ every month to enable them! This is sick, disgusting, disturbing and should be illegal! I am no lawyer but I would be willing to bet a good lawyer could make a case on this. I purchased this router and all its features, you have absolutely no right to hijack the hardware I purchased and put paywalls up on basic features that are readily available on all standard equivalent equipment from all manufacturers. I am flabbergasted that you have the audacity to pursue such cheap and feckless means of profits. This is not proprietary stuff you are charging to access, there is NOTHING at all special about the features you have placed behind a paywall. You know it and I know it as a professional in this industry. It’s sickening and I will never buy or recommend another TP Link product ever again. Myself and my sphere of influence will not make a dent in your bottom line but I guarantee you I am not the only one. Simply put, you should be ashamed..UniqueNickname33Version: 3.7.11

Stupid App?!Been using this product now for more than 3 years. Always behaved well until yesterday when I noticed the LEDs on ALL 6 of my decos were red. Not uncommon in this area. Lots of surges, lots of internet outages. Went to the app, it treated me like a brand new user. Wanted an account ID & password, wanted me to help it find my decos! Ahh, probably an old app version that didn’t update properly, right? Uninstalled existing app and downloaded version 3.0 from Apple. Installed nicely. Now it permits Face ID. Great! New app logged me in seamlessly, found all my decos, no problem. BUT, now 3 are still red. Must be a setting issue with my mixed model decos, so started trying to identify the problem. NEW problem found now - app v. 3.0 will not permit ANY save to setting changes. There’s NO documentation for this problem! I can’t do anything except kill power to all and then restore them one at a time throughout the property. Doubtful that action will enable the app to save settings. Just noticed this morning, 5 of 6 are red again. Only one working is the wired main. Rest are down. How is this considered a stable platform??.GebhardtsbauerpVersion: 3.10.174

Simple, but won’t allow you to select Wi-Fi channels manuallyRouter won’t keep devices set to manually connect to only one Deco. Instead it still allows them to hop around. Instead the device decides, but in my experience with it, it has chosen the last channels I would’ve picked based on signal/performance. It’s honestly rather baffling this issue hasn’t been addressed yet. Secondly, it tries to force you to use the feature in app named, “Network Optimization”. Which despite the name doesn’t live up to its promises, picking channels 4 for 2.4ghz and 44 for 5ghz. Honestly, for how much I spent for a 3 unit AXE5400, one would hope for the ability to address crowded channels, at the very least. It feels like the more you spend, the less control you have with “smart” devices these days. 🙄 Lastly, and most importantly… enough with the subscription pushing, and bring back a speed test option. It’s found in some of your competitors apps, so it’s disappointing to need a second party app for this simple feature for the cost of the device..Kalirob99Version: 3.9.256

Used to love this appBefore this year this app worked great. I could login, look at things and reset things without any issue. At some point this year they tried to increase security to log into the app and they’ve turn the experience of using this app into a nightmare. Every time I login now it tells me I have a wrong password and my accounts locked for 10 minutes and I need to reset my password. I will go out and do the reset after 10 minutes and have a new password and I will write it down and then the next time, I will get the same message again. Keep in mind that the only time you typically want to use this app is if you’re having an Internet issue and you’re wanting to check something or clear up network connectivity… so you’re already frustrated and this app keeps locking you out. The app even has face recognition login but it also does not work and will tell you you’re now locked out of your account. i’ve checked their forums and there are many others having the same problem. I just wish they could have left a good thing alone..Yy4u2rel82Version: 3.4.22

Add wifi data usage tracking capability for each clientIt is so vital to users to be able to track wifi data usage for each client during a certain period of time (day, week, last billing cycle etc.). I don’t understand why this such a simple feature is not available in Deco. As a owner of my wifi connection, I’d like to know how much data is bring consumed by each client in my network. There is no security issue here. I can’t think of a single reason why Deco team doesn’t want to enable its users be able to do that. Many wifi devices are doing all kinds of background data transfers, you should enable Deco users to be able to track all their devices. Many routers provide that functionality already. I think I made a big mistake of moving from other routers to Deco. Many users complain about this missing feature on reddit and other forums, doesn’t your team reviews or feedback on online forums? What does your product management team do? Don’t they work towards improving product or services?.RaghavendraKammaVersion: 3.9.210

Avoid this system.After spending a good deal of money on a 4 satellite (node) system I’m realizing this isn’t worth the money spent. The “backhaul” feature is practically useless. I live in a single dwelling house so there is no interference from the neighbors wiring yet my distant satellite rarely gets more than 1/2 the speed than the rest of the system. That isn’t the main issue I have with this system it’s biggest problem is getting the updates to actually download from the company. I’ve tried for months using all the recommended techniques listed in their self help yet the best that will happen is the progress of the dl stops at 50 percent then tells me the dl failed and to try again later. I’ve tried at all different hours and dates even two months later yet the downloads simply don’t happen. After reaching out to the customer support I never hear anything back from them. I have two separate updates waiting in the pipeline but neither will dl and the company doesn’t reach out to me. Looking elsewhere for a better system and will chalk this up as a loss..Mtn gardener 451Version: 3.8.10

App was perfect since last update - DONT UPDATEApp and Deco systems were beautifully working for more than 18 months till latest updates of the app and firmware this June.. After first firmware update in June (there were 2) my whole network went haywire.. from my 80+ devices only 19 were able to get back on line, technically turning my whole home off line, including security systems.. Among those 19 that managed to get back on line, none of them were stable, they were just flapping and disconnecting many times per day.. The app went thru the same path, it was perfect on previous version and also updated to integrate new features. Now it is very unstable, on this latest version .. sometimes Deco devices are all on line and shows off line, the IoT network (new) is not working.. and u can’t save the changes at all. Have opened a case with TP-LINK support, and in the meantime I was forced to buy a new mesh system from Netgear, which brought my home back on line.. frankly if TP-LINK doesn’t fix it all quickly , I will move to Netgear definitely ...JRSoaresVersion: 3.4.10

App itself takes up 1 GB; kind of slow, no customer support in appI actually looked up how much space the app takes up before buying my Decos. I’m not sure how they get away with lying in the App Store, but I literally just set up my two Decos yesterday and the app itself takes up 1.07 GB (Documents & Data is only 685 KB). I can’t imagine why such an app should occupy so much space, unless it has been coded poorly. Another thing: the app is unnecessarily slow. It’s even slow to load it the first time…there’s a photograph on the loading screen (where the logo “Paint your home in WiFi” is) and that photo is unnecessary. It seems the app is clogged with stuff it doesn’t need. I don’t even really want an app…I only wanted mesh WiFi. The last thing: there is no help or support. The “Contact us” link in the app doesn’t actually include any way to contact them for help. It’s just FAQs, which I don’t need to have statically available in the app occupying space. The product itself seems good, but I’m not sure happy with this software so far..Jess-123454321Version: 2.9.6

Need some improvement but overall great appUPDATE: The new 3.0 version it’s even worse than the last one, there are minimum controls to set, there used to be an option for prioritizing home clients, no longer available, also no way to change main channel, QoS, Bandwith control or anything. Terrible update ! I have used tplink routers for a very long time, they are reliable and very price/performance ratio excellent, this deco mesh system it’s no different, the coverage it’s great and you completely forget about wifi issues. I also installed a mesh system for my parents and I manage it from the same app away from their house. It’s great. However it needs some improvement regarding the wifi channels selection since there are constant growing 5Ghz wireless networks and a very saturated 2.4Ghz spectrum. Also it should incorporate a bandwidth limiter for the guest network and other options for easy management those frequent guest on the house..GuguiNeoVersion: 3.0.48

New parental controls are buggyParental controls used to work fine. Then they started making you pay for them. I am now paying for them but they’re so buggy as to render them unusable. I created a profile and added devices, set bedtime limits. I’ve been trying to change the bedtime limits but I can’t because it says the bedtime limits aren’t on. However, the internet is blocked on all the devices at the bedtimes I set several weeks ago. So now I can’t use the devices outside the bedtimes I created for the kids. I used to be able to change at will. I created a different profile for other devices last week. No matter what I do, that profile does not block the devices. It says clearly on the app that they’re blocked but internet is clearly being used on all of them. I want my money back! I can’t see a way to contact them on the app, I can’t use just go to forums for help. Internet works fine though..BranJam8Version: 3.8.157

Totally Unreliable appTotally Unreliable app.Humair_Version: 3.2.6

Greed has no limitsTP-Link has committed the cardinal sin. They are now wanting to charge you a monthly fee to enable previously available AND BASIC features. These features, such as scheduling parental controls etc, are now “Advanced Features” and will cost you big $ every month to enable them! This is sick, disgusting, disturbing and should be illegal! I am no lawyer but I would be willing to bet a good lawyer could make a case on this. I purchased this router and all its features, you have absolutely no right to hijack the hardware I purchased and put paywalls up on basic features that are readily available on all standard equivalent equipment from all manufacturers. I am flabbergasted that you have the audacity to pursue such cheap and feckless means of profits. This is not proprietary stuff you are charging to access, there is NOTHING at all special about the features you have placed behind a paywall. You know it and I know it as a professional in this industry. It’s sickening and I will never buy or recommend another TP Link product ever again. Myself and my sphere of influence will not make a dent in your bottom line but I guarantee you I am not the only one. Simply put, you should be ashamed. Some are asking for screenshots so here they are. I am not saying that all these features should be free, I am sure there is a legitimate case for charging a fee on a few of these features but most of this is garbage. The one that really gave me pause was the ability to set nights and weekends when blocking a device. It’s petty and should be beneath any reputable company..2etiVersion: 3.9.209

One month then horribleOne month then horrible After one month performance dropped it seems they designed that way to buy subscription or something else?.IPhone A12345Version: 3.10.417

WARNING! Fails to block harmful content!We bought a Deco router and used the trial subscription to check how it works. We set up profiles for our kids and blocked ALL social media app and websites on their profiles. The #1 and #2 websites and apps listed in their Internet usage reports: Facebook and Instagram! I went to my kids’ device to look at what Facebook was showing them and it was 70% highly inappropriate sexual content from “influencers”, 10% strange men we’ve never heard of as “People you may know”, 10% radicalization content (misogynistic man-o-sphere trash, political culture war garbage), 5% young male idiots doing “hold my beer” type stunts for ‘clout’, and 5% was actually family members and people we know. To be clear, this was a blank account with NO POSTS, NO PERSONAL DETAILS IN THE PROFILE, AND HAD NO “FRIENDS” ADDED! Only the child’s name, age, and gender were real. Facebook took that info and did all the rest to point to sexually explicit and dangerously inappropriate content, a whole lot of strangers, and some family members. We can use the Deco software to completely block the devices that can view Facebook, so it is not somehow bypassing the Deco filters. Deco is directly allowing sites and apps we told it to block… and it still tells us that it is blocking those sites and apps while also telling us that they are the #1 and #2 apps being used on the the kids profile! Not just useless — literally DANGEROUS! We specifically got the Deco / to-link to prevent exactly this situation, but now it’s too late because our kids have been seeing all of that junk while we were being told they couldn’t access it. Now, they can’t unsee sexually explicit “influencer” content. Cancelled subscription and we’re taking the Deco back to the store for a refund. Furious!!!.A Nony Mouse Re ViewerVersion: 3.10.384

Parental control issue - devices loosing network AccessEvery Time I tried to use the parental control features, all the devices connected would stop working on the network. I spent 3 days trying to adjust and fix the problem, changing settings and attenmpting différent configuration, but nothing resolved the issue. The only to get the devices to connecter again was to remove they from the parental control. I have cancelled me free trying..Kode117Version: 3.10.258

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