TP-Link Omada Customer Service

TP-Link Omada Positive Reviews

Very Fast WiFi with a seamless appI have been selling clients on the Omada system. I’ve been using it long enough to enjoys the updates and how simple it really is to get many antennas setup so quickly. Yes, to do more advanced setups you must use the web browser but that is understandable. Omada has my vote! I am a previous Unifi user that was always wanting a simpler approach for my clients to manage themselves..TechnicallyCoVersion: 4.15.22

Pretty SolidEverything works pretty smooth obviously it lacks more management tools as far as configurations for each access point, of course the web based version is more advanced but if they keep adding features from the web based it’ll be perfect, tremendous customer support.Pennsy7Version: 4.2.20

Fast and simpleI just set up my 3 access points and OC 200 controller in less than 30 minutes for my RV park. This system is so easy. I previously set up a ubiquiti unifi system that took day s to figure out. I am sold..RV Park OwnerVersion: 4.0.46

Improving but needs more focus on UX/UIThe app is getting better but Im sure many of us that may use an iPad with a keyboard for administration through the app would love that it supported landscape mode. This is a simple win that would be greatly appreciated. We all welcome frequent and consistent updates. If there is a feedback area to request these enhancements we would love to know. Thanks!.JMErnestiVersion: 4.5.6

Works good but could use more infoI like how the information is laid out. But definitely would like to see more instead of logging into the web based controller each time. Also would like to choose custom icons to better organize the device list..CamfjVersion: 4.18.36

Decent, but buggyInterface is easy to use and manage my devices, but the app drops connection to my local controller a lot and always needs to reconnect. Can be frustrating to use and I need to switch over to the full web interface for most features..Tim D'AnnecyVersion: 4.17.20

Easy to useFully functional and easy to use, would be better if the UI could be optimized.Henry .MTVersion: 4.20.28

Needs to be availableNot being able to connect to it unless the software is running on a machine renders this app useless. Why have a cloud service if you can’t access it unless some other computer is running all the time???.....BYC failVersion: 2.0.9

Handy tool for IT contractorUpgraded client’s network to Omada Wednesday. Installed the app this morning and already resolved an issue from my lawn chair. Doesn’t get much better than that!.B0bTxVersion: 4.3.22

Speed of networkCan you increase the number you are allowed to put in for the speed of your network? You are max at 1000. I have a 1.2gb per sec network. The speeds are increasing so it needs to be much faster at least 2.5 gb per sec..Email groupsVersion: 4.6.18

So user friendly even for dummies!I’m very happy with the app, not a single issue to setup the entire network and manage it, even easier than the browser! High five!.Jerry6567Version: 3.0.33

CTOSeveral recent improvements. Makes managing a network of several remote sites so much easier. Keep it the good work ..CTO/CIOVersion: 5.0.82

Easy and it works wellWorks well maybe better than before.BloobuudVersion: 5.0.76

New functionality neededThe application does not remember client settings in sort and display options. Each time it will reset the view to its default settings..LunaszekVersion: 4.3.10

Simple, reliablePretty feature rich for an AP management app. I use the app to interface with the AP by way of the management controller hosted on an Ubuntu VM. Works much the same way my Ubiquiti app does for controlling my UniFi APs..DjmcwVersion: 2.1.10

Could be…This could be a 5 star rating. The app itself I’d amazing! Lots going on! I gave it a 4 for the same reason! There’s a lot going on! Loving it though! Keep Moving Forward!.JC54Version: 5.0.82

Good！Simple and easy to use, can meet all the network management functions I want..EraevenVersion: 4.17.20

Decent, missing option to control routerGood app pretty basic, but I would like to be able to control omada compatible routers without having to do it through a software controller.MrTacGhillieVersion: 4.5.10

Great app for business equipment.Easy equipment setup. User-friendly interface..Gil NBC vVersion: 4.20.28

Good basics but lacking featuresNeeds more wlan management features, but good at what it does. Clean and easy to use. For example, no way to enable or disable a wlan..JKoozVersion: 4.18.36

Need Landscape orientationCan you please give the app the ability to rotate to landscape orientation? I use an iPad Pro for work, and the ability to rotate the app to landscape orientation would be amazing for use with larger devices. Portrait orientation is awkward for large screens..Evanoliver9Version: 3.0.28

Great app, but…It’s missing a ton of advanced config features. I have to go on the clunky and difficult to use admin portal. Please add features like batch config for devices, advanced settings (site and device settings)..Eam9nVersion: 4.17.20

Pretty cool!One of the greatest apps in the world, you can even use it to control BD’s wallet..Lvshin 1.0Version: 4.20.28

Feature requestHandy app. Would be nice to see wireless device signal strength expressed as dBm, not just yellow/green five bars graphic..DadiosVersion: 4.14.18

Professional Service!Great management system for businesses of all sizes..Isaiah-SenecaVersion: 3.0.36

Good jobEasy to use, nice UI Hope to add remote control function.我觉得这个昵称不可能被人使用Version: 1.0.8

Super TechSmart and Easy configure AI do all the work!.TLSecurityVersion: 5.0.114

Stopped workingError message says “incompatable organization “. No one at support seems to know what it means?.Cwk619Version: 4.25.58

ThanksThank you very much.Alnasery123Version: 4.22.34

Remote control is supported.Remote control is supported. Great!.Grace.BJVersion: 2.0.9

No horizontal view?App is ok but why can’t it be rotated, that’s a pretty basic feature….GrimmgreenVersion: 4.7.18

Be nice is it worked with 2FAWould be nice if it was updated to work with two factor authentication..CinspaceVersion: 3.3.12

Stopped recognizing APSuddenly stops recognizing AP. I have only one AP and connected to it but this app has a mind of its-own..Ozland12Version: 1.0.8

Changing primary WANNo way to change primary WAN (ISP currently connected to) from within the app..ChasingGameyVersion: 4.18.36

Perfect for remote supportWe have a busy home network, two of us work from home and way too many IOT devices :-) ... the standard wifi from our ISP was not up to the task. Now with two EAP225s and the OM200 my wireless connections are almost as fast to the outside works as wired devices! And with this app I can take calls from my partner or kid wherever I am, log into the OM200 and fix problems... I look like super dad... and my family no longer complains that my clients get better support than they do :-).SunraykissesVersion: 2.1.10

Very easyReal easy to add remote cameras to my network.Peter HauderowiczVersion: 5.2.6

Almost too easyFirst time using this brand. I setup a cloud control in minutes added an AP. Seamless and easy.Branta21Version: 4.23.70

Welcome back on iOS with the V3.0.33Many thanks for the update to the version 3.0.33 for iOS users..Du SchmlVersion: 3.0.33

Omada is great. App could improve a bit.I get that the Cloud is “the” main source for controlling our Omada networks but considering Apps are a primary go-to (and much quicker) for most people, I’d like to see some more functionality in the App. Port management / forwarding, and client-specific configuration settings (vpn, assign to AP, etc) would be nice. Bigger issue is Omada’s feature to force a client to an AP doesn’t work at all (yet), even though the cloud lets you do so, and this makes you think it works. I’d also like see better reporting capabilities on internet bandwidth usage by client. You can kinda do it, but it’s not as easy as selecting a date range and sorting all clients by downloads or uploads, and I can’t tell if that’s just internet or if it includes internal traffic (which I’m not concerned about as much). All that said TP Link does great work, and updates/improves their firmware continually which is Excellent. The Omada system offers something nobody else does for a small/mid business in a way that is scalable (costs and technical skill dependent). Keep it up!.Gjjb66Version: 4.14.18

Not badWas pretty easy to set up and navigate first try. My tablets are wall mounted landscape and the app only displays portrait.Fallup2012Version: 4.5.10

Business access point for the elite businessmanI love it so much!.Preistess KadyVersion: 2.1.10

Wow fantasticI was able to setup my Eap245 in 2 mins!!. I spent 3 hours using the garbage Omada software for windows it kept saying provisioning. Please post this software link in the support section. It’s missing on feature the guest portal setup. If that is included you don’t even need the Omada software for windows at all. I wish knew about this software before I spent 3 hours trying to get my AP configured.Elite2kVersion: 2.0.9

Good Networking ToolVery user friendly and very detailed..Vonzu1Version: 5.2.18

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 5.2.18

TP-Link Omada Negative Reviews

Buyer BewareThis app is far from able to setup and control the tp-link network devices. For example I just spent two weeks going back and forth woth to-link support trying to setup VLAN on an SG2008 V3 switch. After hours and many emails, their support person suggested I use a browser to log into the SG2008 directly. Then I could set up the VLAN. I just re read the tp-link description provided here on the App Store. No where does it state that is for only minor setup as their support person stated. Shame on tp-link. So much for commercial quality products. Doesn’t their marketing department realize that having a poor performing app is going to lead to much discontent among its customer base?.BoltonBobVersion: 4.14.14

Portrait only.Yet *another* app that forces you into portrait mode. As a productivity user who has Omada as a home setup, it probably doesn’t come as a surprise that I tend to use my iPad with a keyboard and typically have my iPad in landscape mode. Unfortunately Apple provides no way to force the rotation of apps made for iPad. Ironically, I can do it for iPhone so I’d rather have the iPhone version of this app than the iPad one but I have no choice to do that too. Leaving a star since I appreciate that they built the app, but it’s so annoying to use; only slightly less so than their web app on iPad. It’s a good web app too, but yet again, poor optimization for iPad..EnigmamonkeyVersion: 4.6.18

Decent products totally let down by pathetic device control softwareI have no idea why this doesn’t work with the TL-R605 security gateway. The device is good but let down by the very poor integration of control. The only way to control locally is web based because of zero support for Mac’s. Very short sighted in 2021. Come on TP-Link. I thought that you actually wanted to be a competitive brand and not just a low cost clone hardware company. Guess not..TherouxVersion: 3.3.12

Features MissingOn older versions, as far as I remember, you used to be able to change a schedule for any SSID you wanted to. Now with the recent update you can no longer update Wi-Fi schedules or pause Wi-Fi SSIDS through the iOS app. You have to do it through the web based console. Please bring those features back..Defaut-userVersion: 4.2.46

PainfulI was expecting so much more from an enterprise level manager. I’m going to delete the app and just use the IP address web interface for the router - at least in there it’s intuitive and informative. 2-stars because it at least works.. but way too painful to use..BoiseJimVersion: 4.21.44

Doesn’t work with iPhoneDownloaded the app and followed the instructions. The app requests access to your local network but under settings there is no option to allow it access to your local area network. So the app won’t work..Masterita2Version: 4.9.22

Too slowEvery single action is slow. Log in, enter site, client list. Just too slow to function. Even with brand new phone and on fast wifi. App is SLOW..Pog pig dog pig loaf of breadVersion: 5.0.72

No PrivacyRequires your location or refuses to load… to set up a WiFi router on your local network? Pretty clearly they are selling your personal data, even if it’s been “anonymized” it’s enough to identify you through a data broker..AnomalousBitVersion: 4.23.38

No longer worksWorked great until recently and now I cannot load my system because I get “incompatible organization” errors. Can’t figure out how to fix them and the app is updated..Dr_M-2010Version: 4.25.58

Crashes when accessing local controllerWhen I tap on a local controller the app immediately crashes. I was able to access the controller without issue in a previous version of the app..Tiso14Version: 4.5.10

Not all settings are availableCannot switch VPN on or off. Lots of settings missing from the iOS app..CoolNYC2014Version: 4.7.18

HorribleWhatever happened in the last update, I can no longer manage devices. I just get a spinning sprint image. The app is terribly slow..800733Version: 5.2.6

Stopped workingIt used to work on my Oc200 with firmware 1.2.3, but now it doesn’t. Can’t log in to the device locally using this app. I get an unrelated error message about getting logged out every time I try..Phil PVersion: 3.0.32

Firmware UpdateThe update caused the owner not to be able to do anything in the app even on the web based site it has locked the owners out..Karlise920Version: 4.10.14

Can’t update firmware from appWish they would fix that..Engineer IanVersion: 5.0.114

Crashes instantly after connecting to controllerThe app crashes instantly after connecting to an oc200 running the current software..Av_boyVersion: 3.0.28

Useless appEven though my iphone is connected to the omada’s wifi ssid, the app says no omada devices found on the LAN. The access point works excellent but this software fails to be usefull.TS8622Version: 4.21.78

No way to clear all logsOne thing that’s really annoying is the lack of ability to clear all logs without manually selecting each one. I get thousands of log entries and if I want to clear them, I’d literally have to checkmark each one of them. Please add a ‘Clear all’ function..AdamzinzanVersion: 4.16.24

Features NOT availableHey 👋 I am using apple and hardware controller. I do not see most of the features highlighted here. Like, no statistics page, no access to manage VPN from mobile etc. What is wrong?.Dhanush_89Version: 4.16.16

Terrible appTo link EAP610 is terrible. Info on set up and troubleshooting info are not consolidated on website. Any so called help on loving in does not work . When trying to sign it keeps saying can’t find server. Very frustrating and time consuming. Even tech help was fruitless. Doing a Google search takes me to TP to fine my unit and the eap 610 isn’t even listed..GoogyuiphdVersion: 4.13.28

Limited functionality and NO LANDSCAPE mode!This app has so many potentials but has very limited functionality vs the Web version. Also it is missing LANDSCAPE MODE for iPad. Although it has limited functionalities, by adding a LANDSCAPE MODE I will give it more starts.PejmamVersion: 4.2.60

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