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LG EnerVu2 Owner Customer Service

About LG EnerVu2 Owner (LG Electronics, Inc.)

LG EnerVu2 Owner enables installers not only to monitor the operating energy flows of the LG home energy storage system through your smartphone but also to commission it easily and quickly.
For the customer using legacy LG Solar AC module, LG EnerVu2 can provide the monitoring service combined with the LG home energy storage system.
Listed below are the items LG EnerVu2 Owner can cover.
- Monitoring energy flow including historic energy profile - PV generation, Battery charging and discharging, House load
- Setting operating modes - Time setting for Time of use mode, Self-consumption mode, Battery retention rate (for back up time)
- Getting automatic system fault notification
- Updating firmware remotely
- Ability to send email to administrator via barcode scanner for customer support
* Depending on the device, ‘LG EnerVu2 Owner’ App may not work.
Please make sure the version of the operating system is as follows;
- iPhone 6 (9.0) or higher
CategoryUtilities
Release DateMay 26, 2019
Latest Version1.1.2
PriceFree
Age Rating4+
CompatibilityRequires iOS 9.0
Last UpdatedMay 26, 2019
Size6 MB
Supported Languages (1)
English

LG EnerVu2 Owner Contact Information

To reach LG EnerVu2 Owner customer service and technical support, use the official channels below. For the fastest reply, choose the developer's official website.

Company NameLG Electronics, Inc.
Company EmailComing soon...
Customer ServiceComing soon...
Social MediaFacebook / Twitter

LG EnerVu2 Owner Subscription, App Deletion & iOS Support

How do I cancel the LG EnerVu2 Owner subscription?

Open Settings on your iPhone or iPad, tap your Apple ID (your name) at the top, go to Subscriptions, select LG EnerVu2 Owner from the list and tap Cancel Subscription. Cancellation takes effect at the end of the current billing period; you can keep using the app until then. See Apple's official subscription management page for details.

How do I delete the LG EnerVu2 Owner app?

Touch and hold the LG EnerVu2 Owner icon on the Home Screen, choose Remove App and then Delete App. Important: if you have an active subscription, deleting the app does not cancel it automatically - you must first cancel your subscription using the steps above.

LG EnerVu2 Owner purchases, refunds and billing issues

Report billing or refund requests for LG EnerVu2 Owner through Apple's Report a Problem (reportaproblem.apple.com). For the app's own technical support and contact, use the contact information above or the LG EnerVu2 Owner App Store page.

Distribution of LG EnerVu2 Owner Reviews

Of the last 20 reviews shown, 0% are positive (4–5★) and 100% negative (1–3★). App Store overall rating: 1.2 / 5

5★ 0
4★ 0
3★ 0
2★ 1
1★ 19
Most mentioned:solarwebsiteworkingloggarbagepatheticeveryenervuetcdoes

LG EnerVu2 Owner Positive Reviews and Ratings

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No positive reviews yet for LG EnerVu2 Owner.

LG EnerVu2 Owner Negative Reviews and Ratings

Pathetic

LG should be embarrassed to have their name attached to this app. A very poor front end to a website. No features. It won’t even remember your password and signs you out every 5 minutes. If you can get comparable solar efficiency and cost from a different manufacturer, do it. LG makes it impossible to manage your solar installation through this very very underwhelming app.

Miguel1966Version: 1.1.2
App stopped working

At some point this app stoped working on both my iPhone and my wife's iPhone. Probably after an update. Every time we click on the EnerVu cloud button the screen flashes and then re-displays the home page with the EnerVu Cloud button.

Badcustomerexperience92009Version: 1.1.2
Awful

This app is worthless! As said by other reviewer - LG should be ashamed! Have to log in - mediocre data available is not real time - no explanation for what is being displayed (like what is meant by “production”). Clunky slow etc. no no no!!!

Katie TeagueVersion: 1.1.2
Junk

Not really an app if all it does it allow you to use the web interface. Doesn’t use keychain so its better to just use your web browser

Kitv83Version: 1.1.2
Zero value add from this app

LG should not be associated with this level of app. They would be better off referring people to a website and having no app. Shocked at how lacking the functionality is for this app.

ARonstadtVersion: 1.1.2
Total garbage app

What everyone else says. It’s just junk. Weak in dat presentation for sure. Fact you have to log in from a browser every time you look at the app is inexcusable. It’s just a shortcut….Like most lg garbage. Have a kitchen full of LG appliances (came with the house) making my life miserable… add this app. Hopefully the solar functions but I worry that too is just marketing dollars more than anything.

Greg1896Version: 1.1.2
Not working anymore

It did work, but stopped working and LG doesn’t even fix the issue. It’s website is still ok.

Calle de la RosaVersion: 1.1.2
Really Disappointing

It technically gets the job done but this is just a portal to the web. Kind of thing I would see from a tiny company, disappointing to see from LG.

Kyle CraftVersion: 1.1.2
Horrible!

App is completely unreliable and glitchy. Frequently has data gaps / etc. ridiculous that a company of LG’s size thinks this is acceptable for a massive $ product.

ATJ5003Version: 1.1.2
Out dated

This app is no longer being used for home solar monitoring. No replacement available. So if you use Baker Electric solar you are screwed

VonrickerVersion: 1.1.2
Still pathetic

Just read a review from 2 yrs ago. Still pathetic. Cannot even log in. I’d give it ZERO stars if that was possible.

SonoraSenora18Version: 1.1.2
LG EnerVu App

I’ve written before - no improvements or updates to App. Can’t scroll, change views, etc. there’s a reason it has a 1-star rating. David Hull

EnerVuVersion: 1.1.2
LG should be ashamed - no support

This app has poor features and functions and is unreliable. No LG support. I spent $60,000 on an LG solar system with promise of 15 year warranty… no LG support. Don’t buy ANY LG Products.

ConfidentiallyVersion: 1.1.2
Don’t waste your time

Useless app. Worked for a while to monitor solar installation but does absolutely nothing now.

OBAFGKMLTVersion: 1.1.2
Terrible

This is not even an app, it’s basically a shortcut to their website. The app is just horrible!

M. RamirezVersion: 1.1.2
Terrible app

Can’t even log in. Worst system I’ve ever owned primarily due to this cheap app. Looks like a second grade project.

EfsusbdVersion: 1.1.2
Garbage

Don’t waste your time. App does absolutely nothing. Can’t login. Can’t do anything.

Igetit71Version: 1.1.2
Garbage.

A child could create a better app. So annoying.

MikeHylandMusicVersion: 1.1.2
The worst!!

LG’s EnU app for Solar is ridiculous! It doesn’t work 90% of the time!

Dm77fabVersion: 1.1.2
Horrible App

LG should be embarrassed by this app. Complete joke. Dissatisfied & disappointed

Corporate PilotVersion: 1.1.2

LG EnerVu2 Owner Screenshots

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