Veradigm EHR Mobile Customer Service

The company needs to seriously consider replacing their app maintenance staff with a group of half decent software specialists. Not even able to log in. Constantly getting error messages after entering the correct credentials, crashing relentlessly. They fix one issue and break 3 things at the same time. The very basic things do not work in this app. I am certain the CEO is or should be (if competent) aware of the issues plaguing the app and yet the app staff still somehow have kept their jobs in the business.

This EHR is enough to make me want to quit my job! It’s the equivalent of The Oregon Trail that we would play on the original Macintosh computers in the 1980’s. The app always crashes. I can’t order any prescriptions. The actual desktop EMR has stupid quirks such as “opening encounters”. There is no other software that “opens encounters” just for looking at a chart. It is not user friendly. Update: 6/1/26 Still dysfunctional. It constantly kick you out. Half the time you can’t log in. It is still the absolute worst EHR that I have ever used.

I would give this app 0 stars if I could. Crashes constantly, glitches while in the app, and despite confirming correct password with desktop login the app will often not let me log in. Not to mention when it is functioning “normally” the layout and interface is terrible. As a 28 yo it’s difficult to navigate, I can’t even imagine how some of the older generations could ever utilize this app.

I would give zero stars if I could. During rollout of this EMR to the to our office I showed the Verde staff that it was impossible to login. They briefly tried to fix. It said that that was weird. This was coming up on a year ago, I am still unable to log into this app. I have complained to multiple people. No one from Verde can fix this. I can’t believe we spend money on this.

This app, let alone the EHR is probably one of the major reasons we’ve had providers leave our practice. From indexing , sending a med the user interface. The app itself is an absolute disaster. This company started in the right direction but I see no way they’re ever going to be client friendly.

Pro version could Review and call patient so that could document for nurse to call. Now option is gone and only review or forward. Forward does not include lab results. This is a step BACKWARD. Also when looking at new labs no longer do previous labs show up as did in Pro version. Please fix.

This app is a total disaster. It crashes constantly, and won’t log in. When I’m on call in the middle of the night, the last thing I need is some database error. If I could give all Veradigm products a negative number, I’d create a second Apple account so that I could do it twice.

Truly deserves zero stars. Crashes constantly. Have to log in over and over if it even recognizes the password you just correctly entered after the first 15 times it crashed. I can not believe my company bought this app.

This is probably the worst Mobile EHR app in history. The functionality is poor. The ability to add a prescription is virtually impossible. Communication to staff is cumbersome. I cannot recommend unless you have absolutely no other choice.

Touch ID nor Face ID work anymore. Also cannot get login with pin to work either. Every time have to login with full password. Provider don’t want to use full passwords. iPad has been put on a shelf till fixed.

The app isn’t very user friendly; leaves a lot to be desired in terms of navigating the EHR. Most of the time, I’m not able to use the app due to repeated errors indicating I’ve entered the wrong password (I haven’t).

This is literally the worst EMR app I have ever dealt with. Consistently crashes. Bad connections at time. Has not been updated in some time. Support is impossible to work with.

Never works. Has had login issues since downloading it over a year ago.

This app doesn’t work. Nothing about it works. I can’t even get on the app 80% of the time. Nothing more to say.

To say this app even works is charitable. Poor functionality and very glichy. the worst EHR I have dealt with.

Urm, nope. Still no Face ID function that I can find.

This thing never works. I always get incorrect password which is bs.

The app is horrible. You can’t DO anything from the app. Now it is not letting me login, despite me entering my correct username and password.

Since the update, I can no longer use Face ID to log in. I keep getting “Please Enter a Valid Username and Password.” Allscripts fixed one thing and breaks another. Why can’t we have one update that works like it should?!

A few years ago, this App worked at least 50% of the time. Now it’s 0% of the time, been like that for a long time. Not sure why I keep trying to log in. Wish someone would update it so it worked, or better yet, replace it with something useable.

App is completely unusable, it crashes immediately on logging in. Support is a joke. Do not use this company if you can avoid it.