Amazon Flex Customer Service

Amazon Flex Positive Reviews

It’s gotten worse since last yearThings to improve: Stop sending offers when people are sleeping. Stop holding people accountable for things they are doing wrong. The dashboard has gotten worse since last year. They used to take things off in a timely manner now they don’t. I just got marked for a late package when I didn’t have any late packages. I take the ones that are due first then the rest because it isn’t the drivers fault if your package is late - it’s a warehouse issue. Regardless I refuse to be held accountable for late packages so I take those first and y’all still tried to put one on my dashboard?!? Start allowing people to pick up two five hour shifts a day. Not everyone has a gas friendly vehicle that they can do short shifts in. I use the same amount of gas for shorter shifts so I only do 5 hour shifts and y’all have cut us off from being allowed to do two per day. Not cool..SbekosckesVersion: 2.112.1

Safety suggestionSafety suggestion: Create a “dark mode” for the flex app. The bright background of the flex app is very hard on the eyes while driving and delivering after dark. In some cities and counties, it is illegal to drive with a light on at night while in the car because of how hard it is for the eyes to focus on other vehicles, signs, and road hazards. The bright white background of the FLEX app makes it difficult to refocus on the road and on obstacles while driving and delivering in the dark. Please make an effort to change this incredibly dangerous part of the flex app. The bright white background of the FLEX app is dangerous while approaching homes at night; it drowns out surrounding vision making it difficult to see oncoming obstacles, such as steps and curbs. More so, it also makes it very difficult to see potential threats such as a stranger approaching or a dog approaching in the dark while delivering on foot. Please make an effort to change this incredibly dangerous part of the FLEX app. I have tripped and fallen twice while delivering packages at night while using the FLEX app. I have also been approached by strangers at night while using the FLEX app to complete a delivery. Due to the bright white background of the flex app, I was not able to see these hazards or potentially dangerous situations while delivering. Please make an effort to change this incredibly dangerous part of a FLEX app..AMZN DRVRVersion: 2.78.7

It’s a love hate with thisWhen you go and loook for jobs there is never any slots for hours at a time. Many people are using bots to accept the blocks that are being giving. It’s almost impossible to get blocks when they are also being offered 10mins before the start time of the block…you will need to watch the app for hours at a time before you will have a block show up. I understand it’s about how many people that are on the app but you should be able to see the blocks that will be given in the day. Let people see something other then “sorry come back later” that wouldn’t make people want to work more. Plus for the new comers there should be more slots for us to come up and hit lvl two like everyone else. Everyone else sits at lvl two making it harder for the new comers to get there as well when jobs won’t show up and most of the blocks are given to the people who can pick a schedule. How are you. supposed to get to level two when you can’t even see the jobs lol. You should have the option for everybody not just people for level two. We would like to work just as much but it’s very hard to do so. Plz make a change, this would be an amazing app if you just implemented more for the new comers. Just add more slots!.D34DhazeVersion: 2.88.2

App needs to glitch less & support team could use more trainingFlex application tends to glitch a lot- whether it’s the GPS, when having to scan your packages or attempting to lock in delivery blocks. For support team members- it is frustrating when you attempt to tell them the issue you are experiencing and it is extremely hard to understand them or they tell you what they understood vs what the issue is that you are trying to explain to them and some of them are just trying to rush you off the phone. Especially some calls are extremely hard to have with them if the pick up store is closed for the night when you arrive complete a pick up. The same incident happens but another team member picks up and they are either rude or telling you something different. Other team members tell you in similar previous incidents and that are kind and easy to talk to and other either frustrated and/ or don’t generate offer to generate a ticket and it effects your “standing” on your dashboard for future delivery blocks. I’ve asked to speak to a supervisor in the past and I’m quickly told their isn’t one either..Lina304Version: 2.120.1

Needs some improvement.1) would be nice that app will recognize directional after dropping off a package. Would make it easier instead of starting to go, then to have to make a u turn to go back the other way. 2) app allows up to 5 minutes to cancel a block if picked in error. After this it does not allow to choose for the same block period. Example: today I picked up a block in error that started at 6:30pm. It was 6:25, so no possible way to make it to station. After I noticed the time, i cancelled. Now no more blocks to choose from and I’m 12 minutes from that station and willing to drive. 3) making it easier when there is app issues to receive payment. Example: I arrived at the station timely, app didn’t work. I called support and somehow they had to transfer me a o another agent. When I got to the second agent it was already past 10 minutes, therefore no longer able to get me in. To this day I have not received payment and no response from support. Waste of time on my end getting up so early to be told you will be paid, but then no payment because of app. Issues..Life206Version: 2.137.1

Flex off and onI currently work for a local DSP which I absolutely love but this app has had nothing but issues the last 2 weeks. I normally run rural routes and the offline maps have been super buggy. Even if I have service the app closes out on me randomly which loses me at least 20 mins multiple times through out my route. Not only this but if I don’t have service and switch to airplane mode the app will have you drive circles trying to load a map that should’ve already been downloaded. Flex thinks certain roads are 5 mph instead of 55 mph. Flex also thinks there are roads through people houses or yards a lot of times. Needs updated badly. Suggestion: the delivery drivers should be able to leave notes for future delivery drivers about certain stops. Let’s say they have a beware of dog but the dog is super nice it’d be nice if I could let my coworkers know in app that way when they pull up they can see via the app that someone else said the dogs were ok. Or if a customer has specific instructions (elderly people don’t know how to add notes for delivery) or the gps is off (which happens all the time) theyll know what to do from the other drivers comments..SublimeLife93Version: 2.123.1

Wish they could do moreI love this job on one hand but on the other hand it’s hard to schedule blocks I’ve been working for this company sense December 1st in the beginning getting blocks were easy then once I reached to level 2 I didn’t get anything for 2 weeks I texted support an asked them why I wasn’t getting any blocks they told me they couldn’t understand why I wasn’t getting them so they said they will fix the problem an I should be good to go in a few days well 2 days later I started getting blocks again the blocks were coming in one right after another so I went threw all of January up until here a week ago getting blocks but then here recently in the last 2 weeks blocks would show up I click on them to schedule them an it will say block was already filled it wasn’t even up for a second an it was already filled I really believe people are using bots to schedule there offers which isn’t fair to everyone else I wish amazonflex would fix this problem make it where they scheduled a offer an confirm there not a robot there app tells you they do that but they don’t.Erins girl 2018Version: 2.126.1

Performance review jeopardizeI love delivering smiles to clients on your behalf And I do so with so much pride, professionalism, care, passion and enthusiasm however is SO MUCH UNFAIR that my performance review is based on a missed package when the package have been given or delivered to the client and you believed the client putting My loyalty to you under the table and measuring my performances base on clients story. What about investigating more whether that is a client that typically would report missed package to avoiding paying for it or to get a 2nd package or item. What about taken both stories in consideration and filing claim thru your business as loss and replace your clients item but don’t put the blame on me when you know my record impeccable base on my background check you did. Review these issues improve your consideration, loyalty and treat you flex contractor driver better. Thank you..Charcorta cassillasVersion: 2.87.1

Good gig appWhile the app isn’t perfect, none are, it works pretty well most of the time. As far as the job itself goes, the biggest issue I have is getting too many of the routes that have you driving nearly an hour before reaching the first delivery. You know what that means, when you are done you can be an hour from home. Sometimes I feel like the flex drivers are getting more than our fair share of long distance deliveries because it’s our vehicles that are on the line. When the winter days get short I won’t take routes in the dark, you never know what you will get and I’m not willing to find myself miles from any town on gravel roads and possibly sketchy connectivity. I do like the work though. If I could get daytime routes all year long I’d take them 5-7 days a week..FightingSiouxForeverVersion: 2.85.1

Not good anymore.I used to really like this app until it stopped showing current block availability in favor of future availability. For example, it’s Sunday morning and there are no blocks listed for today and only one block listed for tomorrow which is Monday. However I see Tuesday and Wednesday’s blocks in entirety for the whole day. Now I have to spend endless hours refreshing for blocks that trickle in one by one but can’t get them as someone has claimed the block. I’m sure it’s easier for others to claims blocks I can’t see. I’m concerned with working today and tomorrow right now I don’t care about what’s happening mid week. This is now resulting in days not worked and now block prices don’t update often anymore either..Zeta bluVersion: 2.96.5

Unfair dashboard standingsIt’s a good app and decent money, I love it because I’m able to work whenever I want, but they need to do something about the BOTS, blocks paying $25 and over get snatched in less than seconds, faster than you can even schedule them. Also the way they rate your dashboard standings is unfair, their are times when your running late to deliver the last few packages and they don’t give you enough time, specially during school days and school hours when traffics is at its highest and school zones speed limits are at 20 or 25, they need a grace period to help us out when we run into traffic, and this gets included in our standing if we deliver late, also if the app is crashing and your late because of this, they also include it into your standings, their needs to be more common sense when it comes to what actually affects your standings and what doesn’t..TonyMZAVersion: 2.137.1

Love HateI like flex because it allows me to make money on a flexible schedule. They do love to send you 40 plus miles away, there and back that’s nearly 100 miles a day on your car. You get to the warehouse to pick up your packages you wait 10-20 minutes just to pull in. The load time is another 20-30 minutes and I feel like that’s a lot of wasted time. Flex could be way more organized. When your out delivering if you need support you put in a request and they call you back…. Not cool! I flex for extra money to keep me from having to go get a job and exposing myself to Covid. Flex pay is not worth the wear and tear or the mileage you put on your car! They say your safety is important but I don’t see it. Lastly they might send you thru a turnpike to deliver! It is not the delivery drivers responsibility to pay toll fees!! Be aware!.Flex DeliveryVersion: 2.88.2

Routing! Or not……WHAT is up with the routes all of the sudden?! Got me going 10 miles out of town then back into town then back out and back in and all over-creating a whole lotta nonsense!! Out here to make money and get those packages delivered to make people smile 😊 but those routes are absolutely absurd!! Please! If I wanted to do the routing part of the app I woulda applied for that- I am out here making my own routes because yall are throwing out craziness that cannot even be attempted! I’m stopping and running through my map and back and forth through the itinerary to see where I can go next that’s not 8 miles and then back to the same address again and around there!! The app is normally pretty good but the last couple weeks it’s like the route is not a route!! Please fix this! It is insane!.Tiffany😊Version: 2.131.30

Tips breakdown?I heard another cit that they’re able to see the tip break down but it is not available after updating the app for me here in Utah. Also that does not work if I’m connected to the warehouse Wi-Fi. When I am done scanning at a warehouse that will not update my route and I have to force it to close and reopen it for my schedule to appear. There seems to be glitches when working at Whole Foods stores. I have to keep saying I’ve arrived and re-opening and closing the app for it to update the schedule. My biggest pet peeve though is when I’m doing same day deliveries that multiple packages are not grouped together and I get the one package out of my car only to return start travel deliver a second or third or more packages at the same location when I can be more proficient by having all three Advil to take one photo and scan all three at one time..Mellie!melVersion: 2.94.2

GreatRate jump from $66 for 3hours to $90 for 3 hours Normally around 20 stops 30 packages Don’t rush to accept block just wait Rate will jump.很不爽的五星，无形Version: 2.86.1

Good earningNever rush to pick the block Wait until for considerable pay Condominium deliveries are always hard They dont even pick the call nor they open the buzz and delivery person has to wait for long minutes for such delivery.SunamazonVersion: 2.100.1

I make roughly $1600 CAD a monthI’ve been doing this for about 3 months now, and I’ve been raking in about $1600 CAD net profit a month. $50 a week for gas in my Toyota Corolla. $1600-$200 in gas=$1400 a month is decent for a side gig/part time work. I work about 4-6 days a week, 3-4 hours a night. I live in Ontario, Canada. That’s my personal experience 😊.LoveofamumVersion: 2.92.1

Wait before accepting the block.Its snowing right now and rates are crazy..!! $220 for 3:30 hrs block in Vancouver, Canada.Aayush MidhaVersion: 2.108.6

Blocks and timesI’ve been doing this for 3 years, There’s barely any blocks anymore and when they do have blocks, it’s 3am in the morning or 4am in the morning. I’m sorry, but that’s unsafe to have people travelling that time in the morning to deliver packages other than that it’s good...Waglee68Version: 2.138.2

Third party appsPeople are using third party apps to grab the blocks specially Brampton blocks . Amazon team look into it..HeirmeetVersion: 2.117.11

Not workingHi, why it's not working on my phone ? Its showing me that it's not available in my area!! I live in edmonton, canada!.S nitinnVersion: 2.136.2

Dark modeDark mode for app please.Pizza-man 001Version: 2.104.3

I can’t see the full titleI can’t see the full text on the title the number of houses can’t see.Afg@23Version: 2.139.6

NAAGreat opportunity for me. And I really enjoy driving around town and putting smiles in peoples eyes.Amazon champsVersion: 2.138.2

NavigationThe ab navigation system good enough.جمال صوالVersion: 2.138.2

HBelieve me, everything is great, even perfect, but please do not send me warning messages and emails that I do not deserve. Believe me, I work like my own business and deliver the packages like my own packages..MecologVersion: 2.138.2

Distance travelled way more then expectedOverall flex is fine but sometimes distance travelled is way more than expected . They don’t care where driver end their last stop from station . Manytimes I drove almost 65-70 km back to just return the parcel to station after already driving around 130-140 km for assigned block..HrptflxVersion: 2.129.2

DrivingGood job.Sandhu0808Version: 2.135.2

Add app in apple car playThis app is not available on apple car play which is main concern it would be easy to deliver packages if this features comes.Balpreet GillVersion: 2.132.1

Awesome appLove to drive with Amazon flex😊👏👍.Rockyhandsome420Version: 2.128.3

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2.607.2006

Amazon Flex Negative Reviews

Experience went from amazing to protect your mentalGood offers don’t come through anymore. I’m usually scheduled a week out and for the last 2 and a half weeks I’ve scheduled maybe 3 offers, forcing me to work with other delivery platforms. I’ve done Flex since January ‘22 and the experience has drastically gone from great to bad, to find something else immediately. Im a full time college student and full time Flex driver…..this no longer pays the bills. I scheduled a route for 3:30am, the license scanner was malfunctioning, I called support to check in and was told they were closed. HOW and you have hundreds of drivers on the road! Flex support will lie to the drivers in a heartbeat. Something was reflected on my standings negatively, I reached out, they said it was beyond my control, they’ll remove it…..within the next 24 hours I got an email WITH NO EXPLANATION saying they aren’t removing it anymore……I don’t mind driving far out, I love to drive, that’s why this job did fit perfect for me at one point, but now I don’t recommend it for anyone’s mental health…..there is NO advocacy for the drivers, the customer can say absolutely anything and it’s the drivers fault, with no investigation whatsoever, ONLY until you email them and ask what’s up will they do any type of looking into it, and even then it’s 50/50. I don’t recommend it AT ALL. If you’re a college student, PLEASE look into work study like I am. I start soon and couldn’t be happier to leave this behind!!!!.Full Time College KidVersion: 2.110.1

Poor customer service and design of appMy experience was not bad initially. I delivered packages the first half, of my very first route with ease. Suddenly, I encountered several addresses where the in app gps brought me to unsafe locations. I ended up using my personal app and was able to make the delivery. The same thing happened on my next route. Most of the time you will be brought right to your destination and other times you will not. Be prepared to use other gps apps. Another issue is payment. I changed my payment option to a debit card from banking account since it takes longer to receive your money and it just not a good idea to link your bank. I realized I changed it right before payment so I had to wait until they confirmed my debit card. That is fine. A week later, I am fed different information with the same information related. Trouble shoot, trouble shoot, trouble shoot. To date, I have never received a payment because they keep stating that my debit information is inaccurate. I have reviewed it over and over and there is nothing to change. I also verified my bank accepts ACH since I receive money from other vendors using this method. Still nothing. I am simply out of a couple hundred bucks as they keep telling me to trouble shoot my issue, that cannot be fixed because the issue is not on my end. Ultimately, I have decided I will continue with other apps to earn holiday cash..AkandnsVersion: 2.123.6

Work & No PaySo, I will start with the positives! The money itself is pretty good compared to other delivery services. The job itself is pretty easy: in regards to loading the packages and delivering them. That’s the positives. So, I’ll repeat a lot of other reviews in regards to the “blocks” you have to accept. My first day I literally was sent 50 mins away from the warehouse and then once I start delivering, I quickly discover that I’m delivering up and down the Ozark mountains on not dirt roads - but big red clay with rocks sticking up and out all over the place along with some of these being so narrow my little compact car barely fit. Then, my 3 hour block was up before even 1/2 way through my route. I call driver support and they tell me to deliver what I can and call back before my last delivery so they can mark my time to pay me extra. I didn’t get it all done but I did get paid for my extra time that day. Not having a clue as to where we’ll be going is a problem! However my biggest issue is them not paying for my time when I’ve been told, thru chat that I took screenshots of, that I will be paid for time worked beyond my block. Three different occasions this has happened and I have not been compensated. Isn’t this illegal??? So, if I am not done by the end of my block and I return the pkgs to the warehouse, I could be terminated for not doing a good job. I don’t mind working BUT I DESERVE TO BE PAID FOR MY TIME!.MmdouthitVersion: 2.108.3

Lack of appreciationI like delivering and it is quite easy to do. The company does not care what the delivery drivers have to say and there is no investigation if a customer claims they did not get a package even though the app makes you take a picture and you have to be a certain distance from the customers address, it is almost impossible to not deliver correctly. Also I had an outstanding delivery record and the app said I was one of the best delivery drivers which I was proud of, well I live in Florida and Hurricane Helene came and devastated certain areas of Clearwater area. The route they gave me 2 days after the Hurricane was beachside, I went to deliver and the roads were blocked by police so I had to return 37 packages to the hub. I was stunned when I logged on the app a few days later saying I was at risk for losing my position as a driver for failure to deliver those same 37 packages. I disputed via email like I was told and I did it within 10 days as a matter a fact I disputed several times and no response was given and my account still says at risk. People want to feel appreciated and do good work when they know they are valued, but this company lacks support and does not see how they are causing bad service. I know my value and integrity so even though they don’t I still deliver to the best of my ability because I am my own brand that happens to make them look good.Ro-GeneeVersion: 2.138.2

JobThere are 4 levels that they offer to reach via deliveries. These levels are updated every 3 months. The first month of childbirth is super good. But once you reach the second level, the offers disappear for about a month. That is, it is almost impossible to reach the third level and higher. Payment for delivery is also very interesting. usually paid $21 an hour. But when you take it, after 5 minutes they can deliver another 3-5 blocks, where the payment will be 30+/hour. Of course, you can only see this on the second account, as yours will no longer show any offers since you already have it. Injustice here at every step. There is also a level by which your rating is measured, how many points you will be awarded. Points can be multiplied by 2, 3 times. It all depends on what rating the "customer" gives you. Of course, you don't know if it was really a customer. Most likely, it is not in anyone's interest for you to be a very good employee with a high rating. Your wishes are never accepted, both regarding the delivery area and the days and hours when you want to make deliveries. It is also important to take into account that you may be sent with deliveries 50-80 miles from the pickup location. Then you will make a lot of miles, spend a lot of time, and earn just like an ordinary dog ​​(a bone without meat)..JanioAVersion: 2.116.1

A lot of BotsWhen you go and loook for jobs there is never any slots for hours at a time. Many people are using bots to accept the blocks that are being giving. It's almost impossible to get blocks when they are also being offered 10mins before the start time of the block…..you will need to watch the app for hours at a time before you will have a block show up. I understand it's about how many people that are on the app but you should be able to see the blocks that will be given in the day. Let people see something other then "sorry come back later" that wouldn't make people want to work more. Plus for the new comers there should be more slots for us to come up and hit IvI two like everyone else. Everyone else sits at IvI two making it harder for the new comers to get there as well when jobs won't show up and most of the blocks are given to the people who can pick a schedule. How are you. supposed to get to level two when you can't even see the jobs lol. You should have the option for everybody not just people for level two. We would like to work just as much but it's very hard to do so. Piz make a change, this would be an amazing app if you just implemented more for the new comers. Just add more slots!.FlexnetoVersion: 2.131.50

Doll-facebrittYa I kept getting taken back to a address that was wrong it said in the notes but wouldn’t let me move on while I’m going in circles I almost got in an accident with a lady that didn’t stop I had no sign but I felt I needed to stop because she was not and she went right threw it so as I’m trying to gather myself and I pull over try to call dispatch twice got no answer this was first day I had no clue what to do so I drive back to see why I was not able to skip it and if I could get help because I was told I would get off at 7 so I planned a babysitter till 8 and the lady at dispatch told me I was abandoning my route and pretty much made me fill like a failure when I wasn’t going to get no help because I drove back and didn’t text her ?? Who doesn’t answer a phone to someone new that had no idea what to do besides what I was trained to call dispatch so I went home upset and then before I was leaving to get my vehicle all the people in delivery part was talking crap like ya she just abandoned her route she left ? There app is horrible has u running in circles back and forth confusing hard to follow and yes drive at same time it’s not possible seen someone today with there door wide open driving we got taught that’s a no no major I thought I did my best and I felt so lost that day hurt fillings.Doll-facebrittVersion: 2.81.1

Please read this.I did one of the shifts on Monday, the app still says I have no earnings and you are supposed to get paid Tuesday and Fridays. So it’s false advertising because you are supposed to get the money from the shifts you did prior. Also been trying to talk to someone about it and you can only email them about your account. The support team had me feeling like they were getting paid for nothing because some didn’t help me at all. The way you return packages is ridiculous because if it’s closed you have to return the packages before 10am the next day. Overall , the work is pretty easy. I wish the app would find the best way to do the drop offs. I wish you could see the drop offs before you accept. You have to pick up the packages first before you see the actual location. I definitely would recommend if they fixed these issues but right now I would not. I will be also sharing to my 4000 friends on Facebook and all my family members. I need my money to go work , i obviously need gas. Which is okay because since I can’t work until then. They lose out on the extra help.***UPDATE they sent me an email saying you get paid the next business day so You don’t get paid Tuesdays or Fridays . You get paid Mondays and Wednesdays..Devan313Version: 2.100.1

Worst there isThe app bugs out all the time. I’ve had to take 2 lunches when I had no time bc it forced me into the second when I had to switch phones. The gps is like when they first started, you don’t know which way to go a lot of the time — you look like you’re going sideways, it will be too slow to update so you’re at a stop sign & don’t know which way to turn bc the map is confusing. It will take you a suuuper long way when you could have just taken a left somewhere, it will route you in ways that make no sense. It will say “continue onto unknown road” a lot when there are signs. Most times it’s someone’s long driveway. Getting onto off-ramps it won’t tell you correctly when to take them or won’t say explicitly take the turn. Sometimes I will use my own google maps instead for my longer distance driving bc I can’t trust this app. Also the voice is spotty, won’t always tell you when to turn or when you arrived so you pass the place thinking the voice will say it. Especially if there’s people tailing you going 55+ miles an hour & you’re delivering to businesses on a highway it’s super stressful. Now if this app worked better & wouldn't crash, etc, maybe this job would be somewhat okay. Otherwise, nope..M.hthVersion: 2.123.1

Here’s an instant offer, actually no, a driveway safety tip instead.If you get a push notification for an instant offer, you might be able to see the details if you tap it. Often times when you click to open the push notification, you are presented with a repetitive, not so useful tip intended to help you deliver better. This doesn’t happen all the time, just occasionally. Why is that so bad? When this is presented when opening the app, (a bug, a bad R&D decision, Jeff Bezos -pick one) prevents the instant offer push notification from loading. Since there’s no way to get back that push notification, and there is no place In the app to retrieve your instant offer, continue to sit idle because you’re never going to get it back. What you have to do is ignore the push notification, Open the app from the home screen or recent apps, reject whatever information shows up when opening the app, and then open the link from notification Center. But seriously why won’t they fix this bug? I’ve only filed it several times, I’ve lost probably about $1000 now in instant offers. When in motion, it’s hard to remember to do this convoluted workaround. Nor should I have to..JosuepeqVersion: 2.86.1

It’s almost good.The pay is decent although as many have stated after taxes it doesn’t amount to much. In my area usually bellow 18/hr after tax. This would be fine if they didn’t reserve the furthest most desolate routes for the flex drivers. They’re usually an hour out from the hub, I’m a rural area with no paved roads. Little support is available. They have delivery locations that can’t be reached, or that are outside of the actual delivery location. My most recent trip I had to call multiple times because the drop off location was further from the actual home being delivered to. The number one change that could and should be made is showing the route prior to accepting. I understand it may be because they don’t know the specific load prior to pickup from the depot, but then again they should be specifically assigned once accepted. It would be great if connection in the warehouse was improved. Many times I have to waste time once I am loaded because the app can’t connect and start the route before I leave the hub. Then when I leave it tells me I’m not at the pickup location although I’m all scanned and ready to go..BeeHailVersion: 2.112.2

Slavering peopleWell you guys should also look at all these factors that make your program inefficient and in some cases even poorly structured kind of hoping to take advantage from the necessity of a lot of people looking for income. All the staff from customer service to warehouse needs to be trained to make this program more efficient. There are too many delays that add up a great amount of time lost in stuff that can be done quick. Blocks because of warehouse staff unorganized have us waste like 15 to 20 minutes, packages mapped out without really checking if that’s the most efficient route have us to go back and forth to almost the same delivery locations, not paying attention to customers’ notes saying you can deliver packages at gates that are a little far from their houses so we have to call support waste like 10 minutes talking and trying to marked packages as delivered, super far locations very bad roads, a lot of miles, gas, etc. This program is not paying enough or what’s really deserved. Sure you can say look for something else and I am but I feel with the necessity to say what I think so we don’t have or stop having jobs that in some cases feel like slavering people..Adonaldo ramosVersion: 2.108.3

RouteWould be nice before we accept a route to be able to see what area we’ll be working out of like most apps do so we can plan things out better. We’ll know what to expect and we can know if we have enough fuel for it. I’ve been seeing some people complaining about mileage because they have to go too far out. I believe if you give that info there will be even more people taking offers, I would. I haven’t taken one offer yet because I don’t want to go in not knowing what to expect. I don’t want to have to turn down a offer because I’ll have to take my car too far out after meeting up with you guys for my route. That’s a waste of my time, gas and especially wasting you guys time. If you guys can give us times and how much we’ll make how come we can’t see where the route will be ran at? I know there are some people on here that don’t care and would just jump to it. But think about it, there are good workers out here like me that are just cautious and that think before acting. You guys are doing pretty good right now but just think about how many more drivers you’ll attract if you add that feature 🤔..RemyMeeksVersion: 2.92.1

App continues to glitchMy route yesterday was horrible! Had me in a area where the app completely crashed! Customer service was rude, talk over you, no compassion for your issue or frustration, and you can barely understand them, need driver support assistance that can speak English clearly. The app had me going on rock roads I do not drive a huge truck! You all will not repair my car if damaged. The app also tried to take me into a lake twice! I had no way to call for help seeing the app crashed! My route went over it’s time. Because I had to keep driving far out to get a signal and reach support and start over. I’ve been a flex driver for about 4 years now I use to love my side gig, after yesterday I’m truly hurt by the customer service and the app completely just not working! I had to use my Apple Maps or Google maps a few times! Just to find a way to the customers. It’s never been this bad! To the point I have to write a review! The pay could be better especially when we are inconvenienced like that! nobody seemed to care and I was still trying to find a way to deliver the packages..Hello kitty helpVersion: 2.129.4

Lowered the pay/buggy appI started doing flex a while ago and it was normally 30-35$ an hour but I noticed they dramatically dropped it down to like 21$ an hour which after taxes is like 16$ an hour it's not even worth it anymore cuz the packages are the same as before you would think since the pay is lowered it would mean less packages but no but the main thing I don't like is how bad the signal on the app is. I had a block from 6:45am-10:45am showed up to the station on time and everything started the face verification which says it shouldn't take more than 30 seconds. That's a lie. It takes anywhere from 1 minute up to 20 minutes depending on how the signal wants to act. It has made me forcibly miss two blocks that I was at the station ready for and now won't be paid for even though I was at the station and the app kept failing. Took over a week for some answers just for them to say I wasn't at the station and they won't pay me even though I have screenshots and dash cam that say otherwise. Multi million dollar company and their app is straight trash..JhigaresVersion: 2.110.11

Don’t do it!Very rude unprofessional and ignorant hub employees! Normally same location (I normally don’t accept block from there but I did that day!) Deactivated me because I defended myself against such people you hire? And before you spoke to me about the incident? And refused to accept the video I recorded or listen to the phone call of the guy yelling at me while on the phone with support trying to file complaint or report on “the boss” who refused to provide his name! Thanks! Future flexers know this- tip: be ready to Shut up and eat crap without talking back! Word to the wise grab the name of these such people BEFORE you hand your ID over before you start putting the packages in your vehicle! They will not talk to you or ask you anything of the situation before deactivating even if you’re in the middle of a delivery block at 4 am with 45-50 of their packages in your car! App overall has a lot of bugs map issues and driver support is not good at all! Customer service through the app and at the hub stations are horrible! Wish this experience could have gone a different way! But somehow my standings are “fantastic” but I’m deactivated! Again thanks!.JVGdec4Version: 2.108.3

Great App but has a lot of issues be prepared to drive 100 milesThe actual app is pretty good except for the navigation that will frequently send you up the wrong way of a one way street. Even when you report the mistake it doesn’t really fix things on the navigation part. Next is the customers. The customers seem to lie about receiving their packages. This effects your standings a lot. It happens nearly every trip you take especially in the urban areas. In the suburbs customers send their dogs out to attack people that don’t look like them so carry a knife or pepper spray. Make sure you are licensed to carry as well. Everything else about the app is great. From the next day payouts to the variety of time slots you can select from. It is truly flexible especially for those who have families. They will send you over 100 miles away from your home even for a 3 hour block. You never know where you will go. You could very well end up 2 states away from your home once your route is complete. They don’t take in consideration your profile address when setting you up for deliveries..Reese6588Version: 2.130.6

Unhelpful and waste of time and gasYou accept a block and you are expected to get there at the timeframe they give you. They give you 5 mins after the time you arrive to be there. They even tell you the time to be there in the app with the 5 mins. So it will say be there at 7:45 and then it will say arrive at station by 7:50. I arrive at station at 7:49. It just turned 7:49 so it’s not like it hit 7:50. I check in BEFORE 7:50 and I get a message saying I missed my block. So I drove all the way over there and wasted a lot of gas and time just for this horrible company to deny me a block, and better yet there is no customer service. In the app I tried to call, but it said they were closed. It is 7:52 at this point. What trillion dollar company is not open for customer service which is important on an app gig job. So there was literally nothing I could do but send an email and maybe they’ll get back to me in a day or something to tell me something I don’t want to hear. Thanks for wasting my time and money. There are other gig jobs that pay more with 24/7 customer service. This is just ridiculous..ADROMOVersion: 2.106.1

TerribleI only took this job to make extra pay I’ve come to find out they care nothing about their employees. They send us out to the most desolate areas and unsafe areas to work. I got to the station one particular day and the weather had gotten really bad I told the staff there that I felt unsafe to drive in this weather, their response was well if you don’t take it you will not be able to drive again at which point I was told it’s a refusal if I didn’t take it so I guess the packages were more important than my safety. Now onto the next issue I had to cancel 2 different runs because of all the potholes in Indianapolis of course I didn’t cancel before the 45 minutes because I had no idea I was going to hit potholes so of course that was counted against me. Now here’s where it just really blew me my sister was rushed to the hospital and remained there for over a week she takes care of our 80 year old bedridden mom I missed an assignment due to everything going on of course I had to go take care of her and they TERMINATED me. I’m just totally flabbergasted about their lack of care for their contractors..Beyond flusteredVersion: 2.94.1

Literally nothing but problemsThe app is always freezing when you’re delivering and can’t calculate routes, which slows you down. It gives horrible directions. Not to mention, sometimes they don’t give you enough time to deliver all your packages. Like my last shift was in the morning from 7:30-9:30, and it literally assigned me all 7:00-9:00 packages and then marks me down for being late the last few stops. Well no duh I’m gonna be late if I show up at the warehouse at 7:30, have to wait to be assigned a route, scan and organize all my packages, and then you only give an hour to make all the deliveries when I’m supposed to have an hour and a half. The app literally showed me not finishing my route until 9:12 leaving the warehouse, so why am I being given routes that have to be finished half an hour before my shift ends and then getting in trouble when I’m late. I’m literally being set up to fail. And the app doesn’t calculate for heavy traffic or if the app gives you wrong directions, which it does ALOT! I’m sick of being penalized for things that aren’t even my fault..Bb400019Version: 2.110.1

Needs major updatesMaps are not up to date. Wastes your time taking you the longest route to get to an address. Delivery spots are not on the map accurately so you have to waste more time calling support in order to mark your package delivered this is including at 3/4 in the am so you look weird outside of peoples home. I feel so unsafe because i think the people in the neighborhood might think i’m a threat because it takes support forever to answer. App takes you way into the woods sometimes at night where there are no lights. App sometimes just stops working in the middle of the route. App has not allowed me to check in causing me to forfeit my block by default even though i was there way before my time. Waste of time, money and energy especially when its the crack of dawn. App doesn’t show you hubs nearby, you have to drive 30 mins away to get work. This has been my first week and it has potential to be something really good. I was so excited to be able to supplement my salary but its been such a hassle and energy drainer I don’t know if it’s worth it at this point. Very upsetting..Unstoppable_tnsVersion: 2.97.1

Horrible FunctionalityI was accepted about 2 weeks ago to start with Flex but haven’t had a chance to try it out or schedule a block due to the horrible functionality of the app (even after all required updates). I get about 20 push notifications a day about “increased rates” and available blocks but every time I try to go to the app it says I’m temporarily logged out and need to login. I enter my password and it just circles forever. I know my password is let the issue as my OTP text comes through but it rarely pushes me to the screen to enter it. The few times I did get in there have a only been a few blocks and all at weird random times right in the middle of the day (which doesn’t work for people with regular 9-5 schedules). Once I am actually able to get in I will turn the obnoxious push notifications off! I don’t believe I will actually schedule with Flex due to the lack of functionality with the app. I’m too scared that I would pick up packages and then not being to get in to see where I’m going!.Willow13***Version: 2.114.1

Automated emails and DeactivationWhat really bothers me about this app is that they love to deactivate your page in the midst of a work week and then send automated emails in response instead of taking care of the issue then and there. It didn’t take you long to deactivate my account so I shouldn’t take you that long to respond.? It really just shows how disposable some of us drivers are to them. Secondly, they need a reason for cancellation section so you don’t have to go through what when where and why. There are times where drivers will leave on time or leave early and not be able to make it due to traffic or some unforeseen event happening. They don’t care and that’s not right! You have to fight like crazy. They recently deactivated my account for no apparent reason one day and I had to send so many emails to get a response it was ridiculous! Anything and everything can affect your standing with them even if it is out of your control. I do like to drive with them but not at the cost of this headache and they also need to put up more shift and better shifts for newcomers..AnnoyedWorkerVersion: 2.100.1

I like it but app has so many issues.I like being able to use this to make money especially because I can make my own schedule since a babysitter isn’t always available this is perfect for me. However, there are so many glitches and problems with the app. The maps will send you in circles when doing deliveries which wastes gas and add more miles to your car. For example your going down a street, your next stop is on the left in an apartment complex, the maps makes me turn right and go in a big circle just to end up back on the street I was originally driving on and turn into the next stop apartments. So you have to look at the map to see and pretty much make your own rout to your stops since they do stuff like that. Another thing, anytime I get on the app it always goes back to the checklist you have to do when signing up, i have to close and reopen it couple times to get the regular screen which is so annoying. So many more problems but these are just a couple..AandujoVersion: 2.108.3

Average app Terrible companyThe navigation is terrible have to use waze or apple navigation while you are delivering packages I miss a few schedule blocks in which I wasn’t aware of the guidelines to forfeit schedules 45 minutes before start time but after I starting completing blocks I did about 5-7 schedule blocks within a week as flexible part time gig but they love sending flex drivers 25-60 miles away out deep in the country where there no smooth roads and some of the areas in these neighborhoods looks like the 1950’s with the mailbox with address half mile away from actual house in which the navigation will mark you as not in your when your are literally standing on front porch dropping off package but sometimes you can get lucky and get schedule blocks with the city limits from the warehouse but most of times long distance time and mileage will put serious wear and tear on your car money isn’t worth the wear and tear Bezos is a billionaire because he is underpaying flex drivers as independent contractors good for side supplemental income but not good compensation for your car.Dmoney911Version: 2.87.1

No blocks availableThe app at first was good, plenty of offers in the KC area, but after reaching level 2 there is almost nothing. The bots on here instantly accepting every and all orders you might see make it impossible to accept an order anymore. Let me put it this way, if you aren’t usia bot it’s almost impossible to get an order. I’m in the KC area so you’d expect a good number of orders available from any of the numerous distribution warehouses….no. It’s been now 5 weeks since seeing any order and being able to accept it, even if I don’t want that particular block. I just try to snag it up, seeing if it’s even possible, and it isn’t. Do not try to work for flex. It’s only good for the first week or two once you’re accepted then you probably won’t see any orders again or be able to accept them due to the bots. The pay would be good if you can get an order but don’t even think this could be an actually job, or even a decent side gig, it’s very unlikely you’ll see any work..Decks51Version: 2.134.1

Can’t even use itI literally can’t even use the app. I went all through the whole sign up process which of course ask for very personal information. Social security number, background check, drivers license number, etc. I even watched all of the training videos which takes 30 mins of your time. All of that just for me to not be able to use the app. I never get offers because my time slot is set for 12am-12pm which of course, there won’t be any offers during that time slot and no matter how many times I try to edit the times, the app won’t let me. I go to the screen where it says you can change the times and when I click on the time, nothing happens. The app even glitches and exits out when I do it. I’ve deleted the app and reinstalled it, I’ve even tried emailing support but the app literally won’t even let me do that, it gave me an error message when I tried. So I’m honestly frustrated that I went through the whole sign up process for an app I can’t even use..PoeticcireVersion: 2.82.1

App BugsFor a couple of months I been having issues with the app. When I get there I take my picture but when I get to scan my id the app go white. I have to keep restarting my phone in order for it to work. It has done that a lot of times and I have reached out to support but they don’t have any suggestions just say it happens. One time I didn’t get paid because they said I never took a picture to show I was there. I just received a email today telling me I haven’t took a photo and keep bypassing it but if they actually used there app they would know you can’t bypass without taking it. Why would you let me deliver for months without doing it They always say what you are doing wrong but didn’t give any suggestions. I emailed them and let them know everything because it’s frustrating. I’m not driving 30 minutes from home to not get paid when you can barely get a shift as it is now. I did delete the app and reinstall it so hopefully this works..Work35Version: 2.136.1

Impossible to find work!It is nearly impossible to get blocks on this app. I spend hours just refreshing only for one to pop up and then say it’s unavailable. It doesn’t matter how fast you click on the block. It will say that someone has taken it. It’s been made clear to me that there are a lot of bots being made that will swipe the blocks within milliseconds leaving nothing for anyone else. When you finally do get a block, the amount of wear and tear put on your car doesn’t seem to be worth it. They will tell you where the warehouse is but they won’t tell you what area you’re going to be delivering in. You could drive 30 minutes to the warehouse to find that you have to drive another 30 to get to the area you are delivering in and then drive your car around delivering packages for 3-5 hours, then make the hour drive back home. If you’re willing to do that then that’s fine but the biggest issue is not getting blocks in the first place. Very frustrating and hard to understand. Good luck..Cmia.aVersion: 2.88.2

GPS TerribleThe overall experience for delivering with Flex is great. The GPS through the app is horrible. I do not like it. Not sure if updates are taking place or not but the GPS needs changed. Their GPS will tale you through a construction area, closed or blocked off street, etc. I also do not like the fact that we are no longer scanning packages. Once we leave the warehouse we just load and go. I have had a few instances where all the packages have not been there on my route. I have also experienced after finishing my route, its telling me to return packages (that I never had) back to the station. I have not had much help calling Driver Support either. Once something is reported, its never taken care of as it should be. They also should make sure that all customers have porch lights on (im sure alot of Flex drivers can relate). But again, the overall delivering experience with Flex is great because its bringing in extra income but they need make some changes..Butterfly0318Version: 2.108.3

Can’t scan licenseThe only blocks I can do is Whole Foods. I signed up for several blocks only to get to the stations take my photo with my phone and attempt to scan my license with kiosk machine at the station only to receive a message stating that my license isn’t matching what’s on file. In my attempt to reach out via email and phone on several occasions I’ve been unsuccessful with getting this resolved. Yes I have uninstalled and reinstalled the app, yes I have sign out to sign back in and yes I have been given the option to scan my license in the app to only get a message saying it wasn’t approved, and yes I have had the area managers at the stations do their best about getting situation resolved only to get me back right here to write this message. Through all my attempts and representatives claiming to have opened a ticket about case or saying that it’s my fault I still haven’t gotten anywhere which is why I’m finally leaving a review because this has been going on too long and can’t no one seem to resolve this matter..AgrinJVersion: 2.109.1

Terrible company & low payZero customer service. Everything is automated. Even employees at station hate this company. You have been warned. It’s been two years of calling and sending emails to never get anything resolved. Everything is the drivers fault. Things happen that are completely out of your control, lock gates, locked buildings, customers won’t answer text, or phone calls, and they still count it again you for not being able to deliver. You send messages for support and they don’t even reply back. If you work past your block time they will not pay you! It’s happened more times than I can count. Now I just take them back at the end of the block, to be counted against me. It’s not my fault the station has issues like late truck where I wait for over an hour before I get the packages. This waiting is still part of my block. Pay me for the extra hour and I’ll happily deliver them. Ridiculous. Just be honest & reasonable. That’s all we want..StuSimpsonVersion: 2.123.10

Unnecessary updatesIt is very clear that whoever designs the updates for this app doesn’t actually use it. They changed the grouping to only “close” (very loose term btw) stops which completely killed my ability to deliver to apartments. I used to be able to group up the whole apartment complex and just go down the list but now I can only do about 3 stops at once. This is extremely problematic for apartments that have a locker but haven’t been converted to a locker stop yet, because I can’t group up the stops I need to put in the locker so now I have to call support to have them mark the packages as delivered. This change makes zero sense and helps nothing. Other changes you should work on would be the navigation taking you on random 3 minute detours when the next stop is 20 yards in front of you, or maybe the inconsistency of the “I’m at the right place, but the pin is wrong” button, why is that only there sometimes??? Please stop changing things that don’t need to be changed!!.Christian DehlbomVersion: 2.108.2

Latest Version GlitchThe app worked perfectly until the version update a few days ago. Since the update, I have been having problems with “Available Now”. When I turn it on, the temperature check window comes up like always, but now when I hit okay, it doesn't go away for the next step. So I go to another screen and then go back to “available now”. Now the identity check comes up, but after pressing okay, it doesn't open to take my picture. So I have to go out to another screen and come back to “available now”. Each time I go out and come back, I have to turn on “available now, because it slides back to the off position. It doesn't stay on, hence I have not seen any instant offers even while sitting in the parking lot of Whole Foods. I have contacted support multiple times and I get the same scripted answer. Turn on “available now”. Someone may be closer. Orders may be slow. They never address the issue. Trying to get support is horrible..Tera0770Version: 2.86.1

Terminated for refusing to be on the safeI worked with this company for a couple weeks and was told in training the minute that I was being treated unfairly or discriminated against or to work in an unsafe environment that I should report at the minute I reported it I was terminated from my position as of this morning I was put in a situation that involve my safety and my well-being. It was completely ignored, and the minute I made a complaint I was terminated for having a complaint, and not complying with their demands. Even though the work environment was very hostile and unsafe, driving conditions in vehicles that were poorly maintained even though I was assured multiple times that they had top maintenance of all their vehicles. Well, that’s a flat out lie, they also lie in their ads on indeed, luring unsuspecting people into their company through sister companies that hire their drivers be cautious if you apply because the moment you have a complaint or safety concern, you will be terminated as I was.Nate365..Version: 2.105.4

They just don’t set the expectation rightThey offer an amount of let’s say $66 for a 2 hours block. They ask you to agree to complete 40orders in that time. Which is fair when there I no traffic. The app tells you before you leave to come back to the station to return any undelivered packages. Delivering to Hollywood in a 3hr shift on a Friday night while many venues are now open to get to Hollywood took me 1 hr and to go back to the station 44mins. Giving me only 1:30 to deliver packages to building with no codes to enter, no instructions where the lockers are, and of course no where legal to park. I did well driving in Gardena and Beverly Hills. Now I’m underrated driver and received a warning for not male king a delivery attempt which I couldn’t because the app wanted to me to go to the door to mark why I’m not delivering (I couldn’t there was a roadblock)I went past the time in more than one occasion which I believe probably I’m not getting paid. No response from them yet..David Alecander VVersion: 2.88.1

Lousy appLousy app, I’m in Canada but won’t accept Canadian ZIPCODES. Deleted, reinstalled, created new profile… nada..Jason BenedictosVersion: 2.95.1

Asking for Zip Code instead of Postal CodeThe app I downloaded from flex.amazon.ca, after signing in, the app is asking to enter ZIP Code instead of Postal Code. I am from Canada and we have Postal code, not a Zip code. Contacted Flex Canada helpline, but they have no clue why the app asks for Postal Code. Please fix it..Shabih BVersion: 2.93.3

SCAMIF Canadians are reading this don’t download the app it’s a scam it will ask you for ZIP CODE and of course we don’t have one but but but you can go to these agents on shady places mine is (Surrey) and they will set it up for you but you’ve to work for them then . I lost faith in this app last year but got an email last week to join in but the moment I enter my POSTAL CODE app freezes and either you can back or re-downlaod it or of course go to agents to get it work (SCAM APP (SHAME ON AMAZON).Manak YadavVersion: 2.104.5

Cheaters still blocks!Every thursday more than 100 peoples in toronto and gta includes, using a bot who automatically catch blocks above 90 dollars. And this has been going on for about 3 months! Amazon maybe you can do something about it? Block, for example, forever these cheaters? Because entering a captcha if you don't see doesn't help! Lots of people willing to work with Amazon flex! Someone spends whole days trying to catch a profitable block, and someone just uses a third-party program for this! So today I tried to catch a block at night from 12 to 6 in the morning there were more than 100+ blocks worth 90 dollars and above that were automatically taken by scammers in seconds that sometimes you don't even have time to click on it without being told how to accept! Do something about it! Every week, there are more and more such fraudsters, because of your inaction!.Robin156Version: 2.133.1

Delivery driversI dont know about other people dealing with delivery drivers that are beyond lazy. Parking in the middle of the road, throw on there flashers and deliver a parcel instead of doing what everyone else in the world does which is to pull right over and park there vehicle correctly. This isnt just amazon delivery drivers but also all food delivery apps as well. Your a delivery driver not the pope pull over you lazy people!!! Amazon screen your drivers better and hire people that arnt lazy AF!!!!.SaskRaisedVersion: 2.123.10

App not workingThere is some problem with the app so when you are using iphone with dual sim. This app won’t work. So you have to turn off one line and reinstall app and then you can use it. Please try to fix asap.Sachin20122Version: 2.103.5

Biased and disgustingI signed up for this thinking it would help but they only offer $66 per block mostly at rush hour times 🤔most assignments are at 5pm sending you 47km away from your pick up location in heavy traffic, they often give you more packages than you can deliver expecting you to finish them in a 3 hour time frame.Quez84Version: 2.100.1

Zip code for Canada really??This app is asking me for a zip code 🤷🏾‍♂️ but I live in Canada.1i0Version: 2.100.1

Horrible experienceOnly completed 2 shifts as I couldn’t bare the thought of having to struggle through another one! This app is horrendous! I had to contact support repeatedly to deliver my packages due to a glitch in the app. I liked the work and was really excited to make some extra cash but just can’t justify the stress factor. On a good note I found 99% of the people I met on phone and in person very helpful and kind. Too bad.Lelo2Version: 2.82.1

People are using bots.‼️🚨Hi i just want to let you know that people in specifically brampton, they are using bots to book the slots located in brampton, please i request you look into this issue and solve it asap..JashanSinglaVersion: 2.126.1

Bad appGps like a joke not works on half block mostly. Show wrong most of times also. And when have missing and mark missing i have problem next day mostly. Last time nobody couldn’t fix it and i missed block also… Need to improve app..TonyTorsiVersion: 2.139.7

Customer serviceTerrible.FFzZ77Version: 2.139.7

I’ve created an account a month ago and I still haven’t heard anythingI live in the city but apparently Amazon flex isn’t in my area… I checked in every day waiting to start work but now the app is crashing on me...Do better ****Version: 2.138.2

Fraud and grabberPeople are using grabber with this app , they should terminate with flex and no longer to do this job cause if effects other offers. I would say please take it concern caused old drivers on flex account are not getting shifts anymore..MuchasharmaVersion: 2.138.2

Why only showing cities in Singapore?????I’m in Canada.。。啊啊啊啊emememVersion: 2.138.2

Don’t botherTrying to sign up as a mission app glitches and it tells me there’s no deliveries in my area, which is ridiculous. There’s two huge Amazon distribution centres within 15 minutes of my house if you want to spend hours, trying to figure it out go ahead..Vitangelo blandaVersion: 2.138.2

Sign in unavailableI have been trying to Sign in the app and every time it says, App unavailable, sign in error..Maninderjit Singh SandhuVersion: 2.137.1

Doesn’t work in VancouverApp won’t even let us onboard here in Vancouver, British Columbia, Canada. It demands a “postcode” from the U.K., rather than a “postal code”, which we use here in Canada. Several of us have tried the app on our up-to-date iPhones, doesn’t work. Have tried reinstalling several times..FlatlandVersion: 2.137.1

Sign-up selfieCamera access is enabled, however, I am unable to take a photo of myself for registration purposes as camera just closes itself immediately. I’m on iPhone 15 Pro. update: problem resolved once deleted and reinstalled the app..Brsckr23Version: 2.136.2

DeliveriesI am confused, I will most likely not work with Amazon anymore after this experience. On August 28th I had 38 packages to deliver, 5 addresses were buildings that required a code to enter the lobby, this was not in the description, there was no security either, I tried to write and call both customer service and tech support but no one answered. I returned all 5 packages back to the warehouse and threw them in a box, as Amazon employees told me. Today I am surprised to see that my rating has dropped because of these packages. The question is - should I have just left these packages at the entrance so they could be stolen? Explain to me why my rating dropped if I did everything honestly! This was a terrible experience!!!.Mekhak TovmasianVersion: 2.136.2

BlocksNeed more blocks to work everyday for customers. Almost 3000 packages delivered still no blocks to experience drivers !.Danny_316Version: 2.136.1

Bug in sending messages other than predefined messagesThere is a bug in sending messages other than predefined messages using iphone 12 mini. It just accepts sending predefined messages and I cannot text customers.AliRz91Version: 2.134.1

Invalid entry, please try againMight be a good service but I stuck on postcode entry page with this error Invalid entry, please try again. My code is M5T 1G4. Also app in Canada thinks I’m in Uk for some reason so needed to manually set region in app settings and even then when I login with my Amazon.ca credentials I still see UK internals. Do you test your apps? Please hire me as a tester, please :).Man4evilVersion: 2.133.1

SalaryDay by day decreasing delivery rate …. Very poor.RatninVersion: 2.133.1

250km deliveryToday I had a 4 hour nlock with 27 packages. The last package was 109 km away in a Coop gas station in a totally different town, then I had to drive 1:30 hour to get back to my house.FairsaysVersion: 2.133.1

Getting worse day by dayIt used to be good side hustle but now rate as gone down and they increase the packages without increasing pay. Not worth anymore.Preet0597Version: 2.133.1

Useless48 packages 43 stops.Bububear9911Version: 2.132.1

Offers are bad👎🏿The offers use to be great but now days it change it bad offers even if your fantastic driver it doesn’t matter! A lot of drivers taking low offers thinking they making money but watch when they’re car needs repairs not worth taking low offers! This is the worst side hustle job I ever work👎🏿 I rather work Uber then Amazon flex👎🏿👎🏿👎🏿.E-jay ikayVersion: 2.131.52

Not worth it1. The pay is nothing, in Canada there are no options other than 3 to 3.5 hours and it only pays from up to $80. It’s not a job to make money it’s a job to waste time. 2. It keeps logging me out of my phone and it won’t sign me back in so I have to delete the app and re-download it every day. WHY IS IT SIGNING ME OUT OF MY ACCOUNT! People who do this deserve more than 80 dollars, Amazon gives flex drivers the packages they couldn’t deliver in the morning or couldn’t deal themselves… they need flex drivers more than flex drivers needs them therefore it is not worth the hard work with that little amount of money..ABDULAZIZ__ALSAAD123Version: 2.131.30

Regarding availability of blocksSince few months , people use third party apps to grab the shift , specifically for Brampton and price of gas increases but amazon reduce time and money for delivery. The location for delivery are same as before of 4 hrs shift but money for blocks reduced to lower level..FlridjdjskdojckdhVersion: 2.129.6

App issues😵have been trying since past 5 hours to get to home page on this app for onboarding but all i see is a blank white screen..Nilo0508Version: 2.127.1

Broken for meI live in Canada. I set the location to Canada in the settings menu as well. But whenever I launch the app, it wants me to login to co.uk account and doesn't care where I live..APATAYVersion: 2.128.1

Worst work heavy loadAmazon giving to many packages to their delivery drivers..caring about money not for anyone safty or health.👎🏻👎🏻.Sunny aujlaVersion: 2.127.1

Not acceptingY arent they accepting.Mm9733Version: 2.126.1

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