Garmin Dive™ Customer Service

Just took the MK2i diving to Bonaire. It's taking me while to learn how to use this, but I'm slowly getting the hang of it. The garmin dive app makes it easy to log dives- which automatically get posted- then can be edited using the app. I'm starting to use other aspects of this computer, I really like the exercise related parts of this. There is a lot to this watch/ computer!! It was a hefty purchase- glad I did it

The Garmin device is amazing. Tracks just about anything & we all know that. The Dive app follows suit and has more info than I truly know what to do with and it’s pretty cool to have accurate dive information right after your dive ( on the watch but also the iPhone) Let’s be honest tho, I don’t want just my garmin dives loaded here . It’s time for the import function to be worked on ( not forcing me to enter 200+dives manually ONE AT TIME) Once the import is done with the basic structure, I can go and add more and more accurate pieces of data. Please mark it with an import tag so we know that was a PRE-Garmin entry…

Got the GARMIN DESCENT MK1, Id been using it for the GYM (counts fairly the reps, misses one here and there but I don't mind that much), same on elliptical and treadmill. I have use it on Apnea, Apnea Hunt (only to 20ft) and for Open Circuit Scuba and it shines! Gives you accurate readings is super easy to use, the APP is very friendly. Best way to put it, the product is so good I just replace the strap for a titanium links band and use it for all (boxed my other watches...this thing is an ALL IN ONE TOOL!)

I have been diving ~25 years now. I have tried several dive watch computers. The Descent MK2 is the absolute best! Initially, I purchased the Mk1 when launched. At that time, I was convinced it was superior to any other dive watch available. The only problem with it, however, is that it records dives in pools. So, you’ll have to delete dives after you are in the pool with the Mk1. The Mk2 has an option to turn off recording dives by easily setting to Pool mode. Also, I used the watch in terrible conditions during a PADI rescue certification course this past weekend. Not only was the compass easy to quickly use with just a tap on the watch but also the clarity of the screen was great even with awful viz. The battery dropped to 40% from 100% throughout the day as well. I’m unsure how the battery will handle 3 full dives in a single day (charge). We will see soon. Anyway, I’m now looking forward to buying the transmitter when available. Will probably buy two transmitters so I can monitor my 14yr olds tank for extra safety while he begins learning to dive. In terms of cost, the Mk1 is 1000 new from Garmin. As low as 500 used on eBay. The Mk2 new is 300 more from garmin. The Mk2i that allows use of transmitter is 1500 bucks for a new one. It’s likely you’ll spend north of 500 for an alternative dive watch computers not including a transmitter, btw. One last thing, the garmin watches also offer all the other fitness data as well. The Mk2 also stores music and credit card info so you can make transactions similar to an Apple Watch. I admit it’s on the big side compared to a typical wrist watch but I have gotten used to mine and wear daily. Perfect for running, cycling, etc. Can get food or drink while outside exercising. Just need earbuds to hear music. You can also buy garmin sensors for your bike which the easily links cycling data to your watch and laptop too. I only wish I could link my watch to iFit on the Nordictrak platform. Overall, tons of nice things to say about Garmin dive watches. In fact, I challenge anyone to make a case for a dive watch computer that’s better than the Mk2. If money is the issue then you should be looking at a good used Mk1.

I like that my dive logs are integrated into the Garmin Ecosystem. When diving I am using the MK3i, Inreach Mini 2 in the dive case, and t2 tank pod transmitter. I would in a future that a dive compatible chest heart rate and respiration be added. As I am wearing my watch outside of my wetsuit. Can a PSI chart be added to the dive log report? I n the summary I only see what my start and ending readings were.

The Garmin Decent and most of the app allows recording details in meters OR imperial “feet” except the visibility logging (no feet option). Seems like an oversight , hope it is fixed soon. Also this app is missing wetsuit type and thickness and equipment list as in the regular Garmin Connect App. Love the stand-alone dive app! Thanks for releasing it! Please keep refining it!

Love the app, best dive app I’ve used. Had a Descent Mk1, switched to Shearwater Teric, then switched to Mk2i just based on the Garmin Dive app being superior. However, not having internet connection (like when you’re out in the middle of the ocean) breaks the app. This needs to be fixed, there’s NO reason dove data can’t be local to the phone then sync with servers once cell or wi-fi connection is re-established.

Love the automation and all of the features. One thing I’d like to see in the app is the ability to export a file with my equipment list. This would make it simple to share with dive buddies or insurance if an issue ever occurs.

I really like the app and all the logging features. It keeps good data and I like the map feature but I wish it would let you add previous dives to the map and not just the log book. Maybe like how onXhunt app works where you could log different kinds of dives on the map with different colored and shaped pins.

There are many - 15% of my dives - that fail to transfer information from Farmington mk2 to app. It says it is synced. And will show that other info has, but the app never updates this and can’t go back and update it later.

It would be nice if this app included more information than just number of dives and total bottom time. I would love to have average rmv, average heart rate and other data displayed on my profile screen- a single graph that tracks average gas consumption over all logged dives, for example, would be beneficial in realizing improvement over the course of one’s diving career. Perhaps a report tool could be added, which could pull information from user specified data points. With more functionality, I would give Garmin Dive 5 stars.

Since the last update, the log doesn’t download the entire dive log at once. Because of this the map only shows the last few dives.

My Descent G1 solar will download my dive to my IPhone as soon as I am back on the boat during my surface interval. I do wish that it would upload to my SSI logbook though.

Can read easily even with poor visibility. Scrolling through and changing gases on the fly is simple. Would like to be able to change colors on the dive settings; back light, and colors on the face itself.

The app is great! You can log so much information! It’s amazing you can add photos, your gear, and tons of other information. I just found you can filter dives by tags, temperature, depth. That’s so cool! Can you add a “DPV” tag please?

Love this dive watch / fitness computer. The heart rate monitor is top rate. Helped me to know when I needed to go to the ER. Ended up having a heart ablation. The dive app is extremely well thought out!

I’m new to diving and did a lot a research on all the wrist mounted units I could find and settled on the Garmin unit. Absolutely loved it, the automatic dive logs are great and have more info than I need and the unit is so easy to use. Great job Garmin.

I really appreciate the map data automatically identifying the dive site based on GPS. Not an app thing, but I wish the Snorkel activity on the Descent had depth.

I have no complaints about this app. Have been using it for a few years. Very easy to log a dive. Connects directly to garmin dive watch.

Finally usable on iOS 15. Thanks for the fix.

Love this dive watch!!! Just wish I could respond to text messages. I can text underwater but not on land.

I love this app! It can do everything and records so much useful information.

Great watch and great app.. love the air integration compared to an iWatch - was a great purchase decision and the companion dive app is well coded and organized. Thanks Garmin!!

I can’t imagine what diving would be like without my MK3i.

I’m using the MK2I with air integration and it works flawlessly with this app. Great job Garmin.

I would like to see more statistics, like total dive time.

Garmin, perfect! Able to add dives and everything. Thanks!!!!

Best dive computer and App, ever. Sooo user friendly

Great app, easy to use and syncs easily with my Descent Mk2i.

Great

I recently purchased a Garmin Fenix 8 with dive capability and downloaded Garmin Dove app. I used both for a recent recreational so I g trip and am very impressed. They are fantastic tools for dive computer and logging dives. They were easy and intuitive to use. Even on my smaller 43 mm watch I could see all the data fine during the dive. I highly recommend them to recreational divers, especially those who do other activities like skiing, biking and hiking like I do.

A very capable computer that offers full functions out of the box. Easy to switch from OC to CC. I love the gps feature.

Wear it 95% of the time and dive with it 100% of the time.

I have a Descent mark one and really appreciate the Bluetooth connectivity and the haptic signals as I can’t always hear audible signals underwater. It would be really helpful if more of the settings on the Mk 1could be set using the app on the phone it would be much quicker and easier. I also noticed that the no-deco alarm goes off too early yo be truly useful; often with 20 minutes or so left.

I noticed when the Garmin Connect servers went down, I could not access my dive logs via the Garmin Dive app. This may have be overlooked but this needs to happen . It is so much easier to scroll through the app than on the dive computer. It is also a good backup for when you don’t have your dive computer on you. Please make this happen. I love the app and this would make it even better .

The new update does not work with descent mk1. no synchronization

The whole Garmin Descent experience is awesome until the last mile : the watch is beautiful, the watch usage and customization is great, the dive experience is tremendous, the data collected (GPS entry and exit points 😍), where it goes south is when I try to get the Descent data where I want. Unfortunately this is the part where the app comes in and it has multiple problems, the main one being that if your are diving in a sink hole in the middle of the jungle, or out at sea for multiple days in a row away from any internet connectivity, the app is useless. What further exacerbates this issue, is the devices inability to pair up with any other app such as Subsurface, DiveLogDT, or MacDive to name a few. Some of you may say “well you can import FIT files to those apps”, sure you can, but you must have an internet connection to open up the Dive app, sync your watch with it, then send that data to Garmin’s cloud, then you have to visit the website (can’t download these via the app), then you have to go through each dive entry and download the compressed FIT file (no bulk downloads that I know of), and then you have to unzip each file and then, just then, you can import it to the the dive log app of your choosing. This is really a very poor experience, and I’m surprised that Garmin put so much attention to detail to every other aspect of this watch ecosystem, but completely dropped the ball on this. My main request for Garmin would be this: Garmin, please make it easy for developers to download data directly from the Descent rather than having your users jump through loops and hoops to get the data where they want. Garmin Dive should be an option, not the only one.

Lack of an “offline” mode when syncing to the app seems to be a gap in functionality. Not sure why there’s the assumption that a cellular or wifi signal is always there. It seems that when Garmin is having server issues or you cannot get online the sync doesn’t work. I am missing a dive in my garmin dive log as the watch thinks it downloaded the dive but it’s not in the log anywhere. Also need a Windows & OS x version of the app. It’s a lot easier to add notes and provide more details via a full device like that.

There are 2 features that I feel Garmin Dive is missing for it to be useful: 1. Combining dives - any surface time automatically starts a new dive. This is undesirable in lots of cases. I would love to see a feature whereby I can combine the dives. 2. Import from other software - most of my logs are in other software, so my options are to either abandon all my other logs, or use the other dive log software which can import FIT files and combine dives. You can guess which method wins.

A good app for logging dives automatically from the MK3 watch. Several bugs exist like not being able to add dive sites to a logged dive (search function is broken and doesn’t find sites 60% of the time, despite them being in explore) and logged dives will randomly go missing but the app still increments your dive count as if they exist. Once fixes to these issues come in the experience will be allot better.

Todd999 said it best “While the mk3i is a great dive computer this garmin dive app is trash. An absolute embarrassment. If you do not plan to improve the dive log with basic features then at lease allow us to use a better dive app. Mac dive and subsurface are both much better dive logs but garmin will not allow other apps to connect the the dive computer directly. So you need to use the garbage gamin app to get the data off then type it into a real dive log. Lame. Fix the app and stop blocking data export with all the errors.”

Decent app. I’d be more enthusiastic if the vast majority of information wasn’t already available in almost identical format in the Garmin Connect app. My wish list to make this a 5-star app would include: - more detail contained within the dive profile section (similar to Shearwater layout) - display of warning and alerts triggered within each dive (e.g., ascent rate warnings, ceiling violations, etc) - increased functionality with the “explore” section. There’s currently no sharing capability and the database of dive sites is pretty sparse. There’s a lot of potential especially when used in combination with Garmin’s own Mk1 computer, but it feels pretty bare-bones in its current version.

Please Garmin Dive add this feature: when deleting a dive please make the numbers update automatically! I have a pool training session on dive ~10 that I need to delete and now I have to manually edit over 100 dives!

Why can’t Garmin take a quick look at the other dive log apps like Mac dive and dive log to see how many basic features Garmin is missing. There is a reason so many of us use 3rd party apps. But Garmin locks the API so it’s hard to get the data into a better app. Please fix your app or open the API.

There is no way to see the entirety of your private notes on a dive without going back to editing mode. Otherwise only a summary is shown...

App recently started hanging as soon as I open it. I’ve deleted and reinstalled and does the same. Also notices that if you delete a dive it doesn’t adjust the count.

Nice work so far. Please add a share function so that you can share individual dives on social media.

Always tells me that it can’t connect to the Garmin Connect Server. However, the connection works in all other Garmin Apps.

I follow the instructions and delete dives I don’t want. Next time I open app the deleted dives are back. Messing up my dive count.

Just stopped syncing today I used it.

The app is ok. But there’s no way to export or import dives. All my dives are logged in the SSI app, so I have to manually copy them over. Pretty dumb. A QR code or export feature would be great.

This is a solid and probably necessary addition if you own any of the dive series of Garmin devices. The mapping feature is fabulous! My rating would be 5 stars based on the beauty of the dive logging interface. However, as an owner of a MkIIi device, I still experience sync issues on multi dive days. On a 4 dive day, it is rare that my watch will sync more than 2 dives to my phone and the app. This can hold true where there are any multi dive days whatever the count, it simply won’t synchronize all the dives. I have tried the PC connect software and always ensure that watch, iPhone and App software are up to date. Considering the cost of these devices we should expect more consistency from the sync software. Thankfully the dive log remains intact on the watch and there is a way to enter dives manually into the Garmin Dive app. Check on-line forums before you buy as I am certainly not alone with this issue!

I downloaded this app, hoping that I can use it for logging my Dives. I have several Garmin devices, although not a dive watch, but still am an avid Garmin fan. I went to enter a Dive log, and got a notification that there is missing required information. I tried for 20 minutes to figure out what was missing and did not find anything. I even entered in all sorts of information in what should be optional fields. Seems like a great app, if you would just turn off the validation feature for logging information into a Dive then I would not be abandoning it. Alternatively tell us what field is missing information so we can find it and address it

Does not synchronize with Garmin Descent Mk1.