Meta Viewpoints Customer Service

Meta Viewpoints Positive Reviews

Glitch issuesWas excited about this experience so downloaded the app and waited and waited and finally about several days I got a notification about a survey. I go on the app and start the process. It was worth 1000 points and would take approx 20 mins so I get started. Initially everything was going smooth. Then about 5-10 mins in I start noticing it’s taking longer and longer to accept each response. Okay so I’m fine with this, didn’t have anything else to do at the time. But then, the app freezes altogether. So I close it out and forget about it. Decide a day or two later I will check it out and what do you know I’ve got the option to resume my precious survey, so excitedly I click resume to get started only it won’t let me resume. Every time I click the button to resume the app closes. I even deleted the app and added it again, but nope all the excitement of trying to answer one survey down the drain.... y’all need to work the bugs out before you get people excited about the functionality of an app that doesn’t work!!.BriteizVersion: 1.05

Extra Money I Can Count OnI’ve been participating in ViewPoints for about a year. I’ve only missed a few programs from when I first began using it because I think my app was offloaded because initially I didn’t get any programs quickly (or that I noticed). But since I jumped in and paid attention I said I have to make sure I pay attention by logging in and all notifications are on, etc. I make maybe $20+ a month from doing a few mins of work. If I’m answering questions it’s usually within 3-10 mins of my time and if I’m taking screen shots of my screen time, that takes a minute. It’s just so easy. Not like other apps that you feel like you’re using all of your time with little pay. This is the first app that feels worth it to give my data and take quizzes. The other apps should learn from Viewpoints by Meta on this one. I HIGHLY RECOMMEND!.93agVersion: 242.0

Won’t submit screenshotsOne of the tasks is 250 points for most often used apps. Something like that. I follow the directions. I take two screenshots. I laid them onto the submission screen. Press submit. Kicks me right back to the directions on how to submit. I do that again and again hoping for a different outcome that doesn’t come. Zero interactive help. Can’t send an email and ask what is going on. I’ve lost 750 points now because this is the third week in a row it won’t submit the data. Boo. The concept is great and I got my first 1000 points the first day the app was active for me. It’s just been quite rocky since then..Catbert61Version: 222.0

So far so good!I just downloaded this app last night when I came across an ad for it on my Facebook feed. When I woke up this morning my first “project” was available which was an 83 question survey worth 1,000 points ($5). It took about 10 mins or less to complete, very easy!! As soon as I was done it asked me to connect my paypal account for the $5 to be deposited. So for now I’m only giving it 4 stars because it said it could take up to 10 days to receive payment. Compared to other survey sites/apps, for 1000 points to equal $5 is a really good payout, and for it to be done in one survey!?!? That’s awesome!! I’m really Hoping it doesn’t take 10 days, because that seems a bit extreme, plus I’m an instant gratification type of person when it comes to cashing out on paying sites/apps. Instant payouts, or quicker payout times would definitely get this app more reviews and more participants. I will update as soon as I receive payment. Thank you!.Rmf1007Version: 1.02

Surveys are scarce, but quick.Update: Added a star because I did receive the money, around the 7 day mark. Haven’t had a program since, but I’m patient 🤷🏼‍♀️ I downloaded this app about two weeks ago, logged in using my FB account. Firstly, a lot of people are complaining about the data it is leeching from their FB accounts and phones but don’t realize that if you have FB on your phone, they already have access to that data so that point is moot. It took the entire two weeks to receive a program, but program availability is based on specific requirements that need to be met. I’m a little bummed it took so long to become eligible for a program, but the one that was sent to me made me $5 in approximately 15 mins, which is nice. Once the money is actually deposited into my PayPal account, I will add a star or two depending on how long it takes (it approximates 10 days, could be less and could be more I’m sure)..DaraMillerVersion: 1.04

Great program not enough frequency!If it wasn't 3-4 months between programs it'd be a 5⭐️'s The tasks are easy and not too time consuming so I love that part of it but sometimes it has a program every other month or 2-3 in a month but the fact is usually it's few and far between for full program that may have 2 parts and pay 1,000 points which you can redeem $5 for each 1,000. The money is sent to a connected Paypal account. Best month I've seen is maybe $35-$40 payout. I recommend it highly for payout and ease of tasks and also the interesting tasks. There is a speaking tasks which is just recording saying phrases. The ad follow up is kinda weird and sometimes funny to me but strange posts you compare to next ad to say if they are similar or don't go together. I've seen some odd posts that didn't fit to an ad but we're just odd..Ninkar30Version: 170.0

Climaxed EarlyThe first program gave the five dollars as advertised and took about ten minutes like anticipated to complete and a few days to receive the money in PayPay. Was stoked about the next program. That was May 18, 2020 and to my dismay, I have yet to receive a new program in over three months (Aug 29,2020 as of today). I have been logged in the whole time and open it every few weeks to check in for a new survey but will likely delete it soon since it just takes up space at this juncture. Even if it was a survey once a month for a buck or two it would be worth it, but sadly that hasn’t been the case. Maybe COVID is at fault but only giving it 2 stars since it seems underdeveloped. EDIT: two days after review was sent, got a new program for another $5, moving to three star. Will keep the app longer but they definitely need to have programs available more often..GrantWRCVersion: 1.81

Awesome appIt takes a lil bit to start getting tasks but after you start getting them you really do get the $5 with each 1000 points. I’ve gotten almost $100 from this on PayPal so far. No it’s not going to pay the bills or make you rich but that little bit of extra money helps buy something extra for yourself. Trust me spending that money on myself feels a lot better than taking the money I earn to take care of my kids from them. It’s definitely worth the few mins spent looking at your phone to make a few dollars. Hope this helps someone else choose to join the program as I have..Ayers155431Version: 129.0

Working fineAfter reading the complaints here I decided to download the app anyway. I was able to log in using my existing facebook account. Then I was asked to confirm a few demographic questions, including birthday, country, gender etc. which are available on my facebook page anyway; so the fields were automatically completed and I only had to confirm accuracy. The overall log in process was easy and short. I was told to wait for notifications of new tasks/programs when they are available - so until then I can’t provide feedback in that aspect. Will update this review once I finish my first task....Qld93Version: 1.01

FINALLY!🥳🎉 EASY MONEY 💰💵💳 ♥️I Love this App! It is what it says so far. I’ve had it for 2 months. About every three days it tells you what to do. Literally takes 1 minute! And usually the same thing every time. You get the same amount reward coins each time, unless they offer you a more extensive task, then the reward is even bigger! You can build up your rewards to save for a larger $ amount gift card or get your gift card when you’re at $5. I got my first $25 card🎉 and I’m working on my second one! Thank You So Much for this App!♥️.Pam@48Version: 227.0

Viewpoints Facebook.I love this app. They tell you that you have to be invited but you don’t get the app download it and participate. Give them a little bit information and they’ll start giving you programs today are $10 in about 20 minutes. It’s not usually like that usually are in about five dollars here there but only takes a minute or two but today since I got my new phone and all of a sudden giving me all kinds of surveys and things and just got $10 for about 20 minutes.Real gift cards on viewpointsVersion: 214.0

Having issues loadingI’ve completed a few task on the app and enjoy doing so but have run into issues getting a paused task to open back up. I constantly get an error stating there has been a problem and to try back later. I’ve tried to go back in later to complete it only to get the same error message. Most recently I tried to uninstall and reinstall to see if that helps but apparently not. Unfortunately it t looks like I will not be able to finish before it expires..Am3ularVersion: 5.0

Here, you get paid for your dataIt’s an honest to goodness rarity to get paid for market research these days. Every company asking how they can improve etc… at least here, you get paid. IMO for the insights gained, it should be more, but it’s a step. The programs are easily completed in spare time , so I consider it a net gain anyway. As you can see by my review I am pretty transparent, so my spare time is bathroom time. TMI I know, but it’s honest. Over all 5 stars for the entirety. App functionality, ease of use and ease of collecting payment..MlomenzoVersion: 158.0

This app is totally awesome way to go FacebookI hate things like surveys and games especially to try to make because as we all know most of them, don’t tell you every week just about I’ve made at least a simple surveys to help Facebook. It’s not too intrusive which is shocking for Facebook still on this program and app, Facebook! I really recommend installing this though it’s worth the space on your phone and minimal time necessary to do the tasks trust me. 👍🙌☺️.AcuteautumnVersion: 153.0

Viewpoints reviewIdk if you ever try to earn money or gift cards but this is the easiest and quickest way to earn money. They literally send you a notification a task is available for you to do and so far I just have to screenshot two pages from web activity tracking found in your settings home menu. You simply upload the screenshots and I just made a $10 tremendous gift card for doing that a few times when prompted! Simple..Gypsywen73Version: 227.0

Love it!I love this app, I’ve made $15 so far. It’s been in $5 increments bc you have to have 1,000 points to cash it which equals $5. The only reason I gave it a 4 and not a 5 is bc I wish there were more projects to do more often. It seems like it’s about every 3-4 weeks. You turn on your notifications and wait for them to alert you that a new project is available. They’re super easy, take about 10-20 minutes to do. Overall it’s a great app!.Jessd1221Version: 11.0

ReviewGreat app but it won’t let me record anything like it used to for the pronunciation service. I can’t report this problem in the report a problem section so I will do it in my review and hope that you see it. Please fix this so I can continue taking surveys otherwise I will remove this app and never use it again. It’s supposed to be accessible for people with disabilities but this is where the accessibility and when it comes to recording phrases and it used to work just fine.TereseKG22Version: 93.0

Easy Money Y’allThe points is probably the easiest app that I’ve used to earn money. I’ve only done two programs and those are the only two programs that I’ve been offered. Both of the programs that I’ve completed paid out five dollars each. I guess my only request would be to participate in more programs. Maybe sms notifications for available programs would also be nice. 😊 Overall, it’s easy and, for me, it’s fun as well!.BobetneyVersion: 1.81

AmazingI never review apps, really. But this one I will because its amazing. I cashed out $10 in 3 days just from doing 2 quick surveys. The payout is fast and you don’t have to sign up for additional websites to get spam emails from like other apps. They will email you if they have a survey for you to complete, and you’ll receive $5 for 10 minutes worth of your time. Love this app for a quick easy way to make some side money!.SidstraVersion: 195.0

To the point and efficient but infrequentThey don’t beat around the bush with these tasks. They simply explain it and ask you to answer the qualifying questions and clearances. The next thing you know you are doing the task and, if you’re successful, you get paid quickly. But it would be nice to know how you input makes a difference. some feedback would help the person doing the task to improve if necessary..Zaxxon21Version: 142.0

Interesting AppAn innovative way to help with tasks to make things work better while personally earning cash while doing it. Very simple and easy instructions for each task given and a easy way for you to make a few bucks while doing each task. It isn’t a extreme amount of money but each task pays about $5 and takes less than 20mins of your time. Help them and they help you! It’s awesome you must give it a try!.Lil.mama187Version: 43.0

This is a very interesting projectSo far I have enjoyed every program that has been offered except one which did not work and I tried to offer feedback and it was the screen time project. The latest one I did was really kind of cool. I’m not very good at cold reading with no punctuation, but I enjoyed it very much, the rewards are well worth the time. I like Facebook Instagram and particularly Threads. This new project is extremely fun..Normajeanr50Version: 227.0

PaymentSo I came to know about Facebook viewpoints a few weeks ago and have been using it since. I have finished 2 programs until now and the 3rd one is in progress. I have received $10 until now from previous points earned. Yesterday I finished another program and was suppose to receive $5 more. It was showing up in my rewards until yesterday night atleast but it doesn’t even show up in there anymore. 4 stars only because of that..Aish1608Version: 43.0

Could be 5 stars…You can make a few dollars and the cash out is legit but, it’s just slow. At first there were a couple different surveys to make money now it’s just basically a check in every few days. I wish there were more surveys. I like $5 a week but $20 once in a while would be great. I would give this App 5 stars if $50 was possible a month as of right now it’s just $20 a month unless you receive extra surveys to which are sparse..Justamom3Version: 227.0

ViewpointsI really kind of enjoy doing the viewpoint is pretty simple, takes maybe 10 minutes of your time! $10 is $10. You look at two different pictures and you see if they are the same or not like if the same category or have anything relatable pretty simple. It feels like we’re teaching AI the difference in dogs and paintings and random things. Weird..Busyn'meVersion: 190.0

Ok but has problemsIf you’re eligible for a study, you do really get the promised compensation. Tasks requiring voice recording are difficult to complete however. Often “something has gone wrong” up to 20 or 30 times in a row, and needs to be repeated again and again. I also worry about whether we’re just training FB to eavesdrop on us better so we can have more ads show up that happen to coincide with something we just had a verbal conversation about with friends or family..MistfallVersion: 43.0

I am owed $10 for completed surveys and haven’t gotten paid.I have done around 15 ish(?) surveys and one time I was offered 10$ reward for a couple of surveys and I never got the payment. I have contacted support several times and they keep saying they will credit me but I haven’t seen any credits. Other than that it works good you get points and one you get up to 500 points you get 5$ (I believe it may be 1,000 points for $5.)I’m just bummed out for the money I haven’t gotten for the one survey because it was a long survey..PeachkiissesVersion: 114.0

I can’t use since I got an iPhoneI switched to an iPhone and couldn’t download the study app and then got an email saying that I was being dropped because I haven’t participated. I have checked the app several times a day and there was nothing for me to participate in. I would like to keep the viewpoints app if y’all can help me. I have tried to get help through the app but that didn’t work..Tturnbow11Version: 105.0

AwesomeI love this little reward program it always seems to pop up when I could use a few extra dollars and it’s so easy to do you can record the phrases and do this literally anywhere that you can talk and it takes maybe 15 minutes to do I mean really?? Who doesn’t like making $5 for 15 minutes of simply recording yourself saying what it ask u too. I literally tell everyone about this.Page1183Version: 11.0

Viewpoints is Tremendous!Highly recommend viewpoints every 1,000 points earns you $5! You have the choice of a physical Visa gift card a virtual one, as well as 60 different gift cards from popular restaurants to well known retail establishments. Google Play and PayPal are offered as well. Lastly you do not have to claim after every 1,000 points you can rollover up to 10,000 points or every 90 days.XDigBickNRGxVersion: 214.0

Really great, not as many opportunities to earn money lately.I love this app, when there are opportunities to make money. It’s been about $5 every few months, off 1 set of questions (sometimes multiple parts, taking 10 minutes each, sometimes 30 seconds to complete). If more opportunities were posted, 5 stars EASY. But you really do get the money, it’s legit..Danger DudleyVersion: 142.0

GlitchingLove this app but now every time I open it all it tells me is I need to update the app. The app is updated and I’ve tried deleting and redown loading but nothing works. Really wish it would cause it’s a great app otherwise. Don’t see anyway to get around this issue as it takes up whole screen and doesn’t give option to exit it.Kareen:)Version: 96.0

Notifications?I was receiving notifications like clockwork every 3 days at the same time. Then one day I realized it had been a few too many days and didn’t notice a survey. When I looked in the app it said the survey had expired. But I didn’t change anything. Notifications were indicated active on my phone number. But then I added email also. What’s going on? Should I delete the app and reinstall?.Momof2170Version: 222.0

No longer workingI thought this was a great app for a while. It wasn’t something that you knew that you would make money every week but it was pretty regularly. The tasks were reasonable and never had an issue with getting paid. Now I haven’t had a task in probably a year or longer. I had recommended it to some other people and they don’t get anything anymore either. I still have the app on my phone in hopes of it starting up again..Bubba10415Version: 214.0

Enjoyed AT FIRSTI enjoyed the app at first. It didn’t take TOO long between getting program opportunities. It would sometimes take more than a month for one to show up, but then it seemed to make up for it and give a few in a row. I thought it was a great app. But then… I’m guessing they just wanted to give programs for a short amount of time, because now I haven’t received ONE program since July 2023, (close to 7 months ago). Now the app is just a waste of phone space..MrsWilburnVersion: 202.0

The rarity of SurveysI love the app and I enjoy what this app has to offer, don’t get me wrong, but the lack of having more opportunities to earn so that you could reach 10,000 points is something I think that needs to be worked on. It’s so unfair to have to wait every three days just to do the screen activity survey to earn 250 points. Every blue moon a different survey than this comes up… I wish there were more surveys because at this rate we can only earn 500 a week….Jae BrownerVersion: 214.0

Switched phones and droppedEverything was going great until I switched to an IPhone. I couldn’t get the study app on my new phone or figure out how to contact them. I was dropped from the study program and have not received anything else from viewpoints either. I would like to continue with both. Please help..ChiChiB07Version: 60

So far so goodIt’s been difficult getting the chance to earn rewards at the moment without having a consistent device to participate but the tasks so far that I have completed have been fairly easy to accomplish and didn’t take nearly as much effort as I expected it to. Hopefully they start sending me more tasks to complete where I can do around 3 or more tasks a month would be nice.SkyHighLucy5Version: 162.0

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Meta Viewpoints Negative Reviews

Would love this app if only...I’ve completed 2 programs with no problems, but I just started my 3rd program a couple days ago knowing I wouldn’t have time to complete it in one go, but also knowing from the previous 2 that I’d be able to pause and get back into it for another 7 days to complete. BUT when I went back to it and hit continue, it is just giving me buffering/loading cycle icon and then a message to try again. I’ve tried again, and again, all while rebooting, waiting, rebooting again and waiting to open when I was at home with the most powerful WiFi, and still same result. I’ve managed to find a way to contact someone (albeit, having to send a message that’s for questions about your payment, not finding anywhere to go for an actual person to speak with regarding this kind of problem) and the answer I got was that I probably needed to upgrade my internet browser. But I’m not using a browser I’m using this here app, see. And regardless, the 2 browsers I use on my phone are updated anyway, if that was even a factor. I sent message back with this info and haven’t heard anything. I was very much looking forward to add this finished program’s reward to my balance and using it but I’m running out of days left before the program will disappear. SO, all that ranting just to say, it’d be great if there was a more accessible and obvious “real human being chat representative” that could help with this..MeghanesqueVersion: 11.0

Unusable app. Crashes constantly.I downloaded this app after seeing it advertised on Facebook and was given a program to complete almost right away. However, I didn’t have time to complete it right at that moment, so it was a couple days before I was ready to complete it. When I logged back into the app and tried to complete the program, the app crashed immediately when I tried to click on the program to open it. The program was not expired, as it says exactly how long it has left before it expires. It’s still not expired as I type this. I tried checking to see if I needed to update my app, but I have the latest version. I tried refreshing my app, but it still crashed. I tried logging out and logging back in, but no difference. Finally, I decided I would contact their help center to see what I needed to do—except, apparently that doesn’t exist. Their “help center” is just an FAQ page with no way to actually contact them with any real problems, or to let them know of a bug you’ve experienced. What kind of company doesn’t have customer service?? Hopefully a developer sees this review and contacts me, because from what I’ve seen so far, I’m not impressed. I’d love to be able to actually try the app and give it a real review..ThekarentheywarnedyouaboutVersion: 1.05

Meh.Honestly, the app is quite terrible. In order to even receive any program, you need to have programs in your area. However I’m in a largely populated area, Texas, yet I’ve only gotten 1 program in the entire month that I’ve had the app. I check every single day if there are any available programs, but there have been none. And apparently there’s no built push notification that alerts your device if you have a program available. They say there are email notifications but I never got the notification for my first program. Other apps that do the same thing offer more ways to get rewards and the fact that I’ve had the app for a month now and only got 1 program is just awful. So in short, this app really needs a lot of improvement for consumers to actually find benefit from this app. Unless you just looking for a quick one time 5$. Oh wait, not so quick, it can take up to 10 days for the money to even hit your account 🤷‍♂️ honestly just seems like a ploy to get cheap data 🤦.PuzzleArtVersion: 1.06

Broken and needs major bug fixesAfter downloading this app, I was given a project the next day. Cool. It was a 100 voice recording project for their Portal service. After getting to voice line 89, the app started stalling and glitching. After figuring a way around it, I finished and was presented with a white screen with nothing on it. There is no way I could figure out to contact support regarding this issue so support is virtually non existent. So now I have a completed project that says it’s paused because there is no way for me to submit it. If this wasn’t the issue I would have given it a higher rating. But as of this point it has become a complete waste of time and effort for a measly $5. You would think a developer of this size and stature would have their stuff together by now. Oh well, another #Fail from Facebook..ErrorOwnzVersion: 1.05

‼️app support needed‼️Well for a while everything was in good shape. The app ran smoothly and payments were fairly quick until one day I finished my 6th task for locations and it booted me from finishing the program and I have not received any other programs or the 15 dollars that has been processing since October 25th. I’ve contacted them twice only to receive no response to this very moment. I’ll even note the app version I have is up to date. And my significant other is still receiving new programs on her device so it seems to only be happening to me. I’m very displeased with the support system as it is not very supportive..GagerielgoreVersion: 92.0

Unable to update…can’t load programI am participating in a task - the locations one, and since I did an update to my iPhone (to iOS 14.7.1) it won’t let me participate. It keeps saying “couldn’t load program - there was a problem loading this program. Please try again in a few minutes”. I have checked to make sure that location is enabled, tried in WiFi, in data, rebooted my phone…nothing works. It let me start the program but cannot update anything. And there is no where to contact anyone to find out why in the help section. What’s going on? I’m losing out on some good points!!! It’s worked in the past! I don’t want to lose the entire campaign!.RickysGirl86Version: 47.0

Fix this pleaseBeen on view/study for a year or so, never had a problem till now! Takes me to page 2 of 3 where u check that you want newsletters and community things sent to your email, then gets stuck, tried unchecking the newsletter box and entering my orhinual email and confirm, and a red message pops up every time and says something went wrong. It’s now stuck . Page 2 if 3 and if I try and download app again it won’t allow it and I need to get to my points to get my rewards ordered. How could meta itch all their geniuses overlook this, fix please, I’ve spent a good year with you and I don’t plan on losing my points now! Thanks and get on it!.BeachgrlsVersion: 165.0

How do I get support?I did a few surveys on here and actually got paid twice, so it was great at first. I always get emails when something new is available. I’ve been getting emails for the past three days that a new survey is available, but now the app won’t let me login to see and says it’s not available to me at this time. It’s frustrating because the new survey is like the fifth one or something in a series that I have been answering, and it’s worth 400 points! I tried to find app support, but it just takes me to Facebook FAQs, not anywhere I can talk to an actual person..I Hope I'm HelpfulVersion: 45.0

Great until you can’t get back into your accountI made a few bucks off the first couple programs I participated it and was enjoying the app. Everything was fine until I accidentally deleted the app from my phone one day. I tried re-downloading, but I couldn’t get back into my account, and I kept being told there was an error. I keep getting emails saying I have new programs available but I can’t unsubscribe from them and it says I need to change my email settings from the app (which I can’t get into). Not sure what to do now but I’m super frustrated with the constant emails I can’t do anything about..Val192484727Version: 47.0

Won’t let me connect pay palI added the app a few days ago. Got my first survey was 1000 points = $5. Well I go into the app to apply for survey it directs me to log into my pay pal because it’s a pay out of $5.00. Every time I go to log in through the viewpoints app it says error “we are working on things”. I have chaneged my PayPal password 3 times, that wasn’t it, I have cleared my cookies& browsing history, that wasn’t it, I even signed out of the viewpoints app and signed back in, that didn’t even help. So I am at a loss. What is the point of an app if I can’t connect it to a pay out option? Any help the developer might have on this issue would greatly be appreciated..ShmuktelliVersion: 11.0

This app owes me $10 in pointsThings were going great until yesterday as I was waiting the appropriate 10 day period for my $10 reward from participating in a program with multiple tasks. Suddenly, my FB account gets “locked out” with a flash of the screen and despite resetting my password, this app refuses to let me back in. All it says is “Unfortunately, Facebook Viewpoints is not available to you at this time.” Certainly a very strange coincidence considering I had just cashed out and have been awaiting a PayPal payment for $10 don’t you think? Can someone let me know who I can contact for an explanation please?.CorporalClegVersion: 89.0

Cannot login and annoy find an email to get assistanceI used to have viewpoints on my google pixel and recently I upgraded to the iPhone and I’ve been trying to login to viewpoints on my new phone and have not be able to. I looked on Facebook, on the meta business page and on the app for a help section that could give me an email to a help center to see what’s up and I have found zero indication of anywhere I can go for assistance in getting viewpoints up and running on my new phone. Upset I lost all those points I had saved up on my old phone. Wish I knew before or wouldn’t work once I got a new phone..TimblareVersion: 129.0

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