LG TONE Free Customer Service

LG TONE Free Positive Reviews

Can’t choose original effects using touchpadIf you go into noise cancellation mode you have to take your phone out to change it back to no effects, terrible design for battery life. If you’re using pc you’re out of luck you have to disconnect, pull out your phone go through maybe 5-10 secs of waiting for the app to work. Then you can finally reconnect just to press the touch pad and have to restart those steps for the 500th time since you bought them. I like them they’re comfy mid price decent battery life and effects but not having multi device connection or a windows app really hampers it for me. I don’t know if u guys respond but i would really appreciate it if there’s any info on why it’s only anc and transparent mode..Colinjw11Version: 1.3.02

For those that get “No headphones connected”I was having the problem where the app would indicate that there were no headphones connected, even when they were connected. I just took the time to read all of the troubleshooting steps, and found: “If you have changed the name the of earbuds in Settings > Bluetooth, change the name to the initial name and connect again. (The initial name can be found in Manual > Connecting.)” I had changed the name, but I don’t have the manual at hand, and I don’t remember the original name, but the app only shows the manual when the device is detected by the app. I found that if I deleted the custom name the original name was replaced where it should be and now the app detects my earbuds again. I’m only giving the app three stars because really LG you should let your customers remade their earbuds however they want like all of your competitors do. Also please give us a list of manuals so we can reference our devices manual wherever we want, regardless of connection status..ITDad4Version: 1.6.08

How to useNOTE: On first usage you MUST connect the LG buds with them inside the charging case with the lid open in order for the app to fully recognize them. If not, go to Bluetooth settings and Forget Device on the buds and try again. If it works, the LG Tone app will show the charging case as well as the buds battery levels. Since then, the app works every time for me and changing settings works without issue. It might take a minute for the charging case to show up in the app the first time. Be patient and be rewarded!.Fox O'RianVersion: 1.3.00

It works IF you follow the directionsThis app will only work if you have both earbuds in the case and the case paired to your phone. You have to do this every time you want to make adjustments using the app. With that said, I can’t understand why LG would do this. You can’t make any adjustments while wearing the earbuds. Not sure if this is a technology limitation or just poor design. Either way, it would be much more functional if we could use the app while wearing the earbuds. Anywho, the app does work, you just have to follow LGs stupid directions..EaglesnakeVersion: 1.4.04

THE APP WORKS!!!!This app works beautifully, you need to pair your earbuds with app and allow access to Bluetooth before it works, 2 pop up windows will open when you open the app and it may need an update as well. Took me 3 tries until I succeed! If it doesn’t work disconnect earbuds from phone on the Bluetooth settings and pair them again, without the app you will not get the full benefits of these amazing earbuds. DONT GIVE UP ON THIS APP! IT WORKS….IxxisVersion: 1.3.02

Works Perfectly w/ T90Q EarbudsI’m not sure why people are having such a hard time with this app. I was nervous after reading some of the reviews, but I’ve had no problem connecting and reconnecting to my LG Tone Free T90Q earbuds and making changes to the settings. Everything has worked great! I have the 14 Pro Max phone. The earbuds are the best I’ve ever had and the customization options in the app are awesome!.Hollywoodfrodo-ericVersion: 1.4.24

The reviews are right… kindaThe app works great when it works, but sometimes it just stops working, and in my few times it happened it was fixed by forgetting the earbuds on Bluetooth and repairing them. The app still remembers what presets you had for it though so this leads me to believe it has to so with a Bluetooth Software issue, which yes, is their issue, but it works fine after you quickly fix the bug..Concered ReviewerVersion: 1.4.04

How to useYou have to have the headphones in the charging case when you pair them to your phone. Once you pair them to your phone, leave them in the case and open the app. There can be a little lag time when recognizing the device. Once it recognizes the headphones, pair them with the app and you’ll get access to all of the features offered.Bubby gumpVersion: 1.3.02

I don’t quite know why everyone rates this as poorly as they do.Granted, I haven’t used this app for less than ten minutes, but I took a quick glance at all of the controls and the general design of the app, and it does exactly what it sets out to do. I do enjoy the simplistic nature of the controls; and I didn’t even know there was an app for my LG Tones to begin with..Cease7776Version: 1.4.30

Issues with connectingA lot of reviews talk about the unavoloty to connect, however I kept trying to connect and you basically have to have the case open with the ear buds in it, open the app, then put the ear buds in and let it auto connect. This worked for me and I was able to tweak my settings and change my eq.Jakeman365Version: 1.3.02

Best Earbud AppI recently tried 6 different ear pods and this is the best app out of any of the ear pod apps. It has the most features for the ear buds and is the most visually appealing and easy to navigate. I have had no problems with the ear buds connecting to the app or anything. It allows for switching between the 2 devices you are listening to the easiest too..Afuchs12Version: 1.6.06

This is amazing!I’m using this with my LG-TONE-NP3 Stereo headphones. It works perfectly, but took a bit to get set up. I am using them dual connected on my cell (an older iOS SE) and my laptop. The app has a me able to hear the music on the laptop AND use the equalizer settings on my phone! I’m impressed..Zdr. zaiusVersion: 1.4.24

App is useless….Unless you set up your EarPods using the directions in the app. All functionality is enabled and you can see battery levels of both the charging case and EarPods. The work exactly as advertised as long as it’s set up properly..Jad8190Version: 1.3.02

What happened to Ambient soundSeems The most recent update negated the ability to change touch functions. Why would I want to turn on ambient noise feature while in a call? Instead I would grab the earpiece for a couple of secs to readjust as they start to fall out of my ear. Please bring back ability to touch and hold in call with no resulting action.The Goldrush GangVersion: 1.3.00

Read instructions!Ok, so this is one of the rare times you need to actually READ and FOLLOW the instructions. I read them step by step thanks to another review and everything works 100% perfectly on the app and earbuds with no issues whatsoever!!.DJB-WIVersion: 1.3.02

Update! FinallyI felt like I had to come back and leave a new review. They had a new update that now let’s you use the app with iPhone YOU HAVE TO MAKE SURE THE NAME OF THE HEADPHONES IS THE ORIGINAL NAME “LG-TONE-FP9” etc.. ! I’m glad I can finally get the full experience I paid for. Happy enough not to give praise but to accept this update as an apology for the super inconvenience the app was before..Prentice97Version: 1.4.04

Very difficult to find out how to connect to the appAfter a ton of digging I have found out how to actually connect to the app. You have to forget the buds connection and fully close the app first. Then pair your buds normally but do not remove them from the case. Now open the app and it should take a minute but it will find the buds..Me brosVersion: 1.3.00

Finally got connectedI was having a lot of similar issues to other users…the app would recognize that there were headphones connected to my phone but that was about it - I couldn’t interact with them at all via the app options. So, I “forgot” it in the Bluetooth settings and then tried what other users said to do - leave the buds in the case and only get it connected with them in there. Once I did that, I saw the case and buds charge and it prompted me for a software update. Works perfect now. I’m definitely not leaving a great review in the app…that should be mentioned/suggested up front by the devs..TwingotangoVersion: 1.3.02

Works for my iPhone 12 miniJust got my lg tones - open box actually, so not even brand new ones. They connected to my phone and app like normal and the software update completed. Didn’t have any issues the other reviews did..MegrobbsVersion: 1.2.76

App works fine if you know how to connectAll these problems about people saying they can’t connect… you need to also connect to the low energy Bluetooth device in order for the app to work..Rip&rideVersion: 1.4.24

Never had issuesI’ve had these about a year and never had issues with my iPhone 11. Not sure what all the negative reviews are all about..GrlnxtdoreVersion: 1.2.92

Not as bad as people sayIt works fine, the gps part is a little messed up but with the sound thing it’s definitely easier to find them. I can also change the taps on the app easily..The_Blazing_GalaxyVersion: 1.2.78

Does its job.I dont know why these bad reviews. Im using the app about a month and had no issues whatsoever..Sebasti4n GVersion: 1.3.02

No serviceI have contact LG at December 19th 2020. I have report a big problem with this app and I let my email to the staff. I never get an email or an answer. I want to let you know that LG HAVE NO SERVICE. And I want to let you know that I found a bug with the app. IMPORTANT: WHEN YOU ARE ON IOS 14 AND YOU CHANGE YOUR DEVICE NAME ON YOUR HBS-FN* SETTINGS , THE APP WON’T RECOGNIZE THE EARPHONE. SO... DO NOT CHANGE YOU’RE DEVICE NAME. SO KEEP THE ORIGINAL NAME (HBS-FN6) (for example).Samuel A. PilonVersion: 1.2.32

Great functional App.Very useful, and helpful app! Idk, why theres many people are rating this horribly..Funtimefreddy2skVersion: 1.2.24

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LG TONE Free Negative Reviews

Samsung vs iPhoneWhen I had a Samsung 20 the app and earbuds worked great but when I switch to an iPhone (13max) ugh the app doesn’t connect like it use to and audio quality went down and everyone hate it when I talking to them through them. So I turn them off on calls. Idk why there’s such a big differences from Samsung to iphone but there is. Heed my warning if you got an iPhone just get AirPods that what I have to do now..Frankie0486Version: 1.4.30

Does everything that everybody else says why I cannotEverything he said is completely 100% accurate. The app worked once for me and ever since, the only thing it says is "No headset available. Please confirm" It does nothing else and LG basically told me "have you tried turning it off and back on?" which is about as useful as a fart-scented candle. And the one time it did work, it only had one function which was "find my ear buds" and the one time I used it (you can't ever use it if there is "no headset available"), it told me my ear buds were 30 miles down the road when they were next to me. This is such a garbage dumpster fire app. Oh and when I clicked the support button, it took me to the Chinese language site. I do not speak Chinese..Carlos19!!!!!!Version: 1.4.30

I should have listened to narmour30Everything he said is completely 100% accurate. The app worked once for me and ever since, the only thing it says is “No headset available. Please confirm” It does nothing else and LG basically told me “have you tried turning it off and back on?” which is about as useful as a fart-scented candle. And the one time it did work, it only had one function which was “find my ear buds” and the one time I used it (you can’t ever use it if there is “no headset available”), it told me my ear buds were 30 miles down the road when they were next to me. This is such a garbage dumpster fire app. Oh and when I clicked the support button, it took me to the Chinese language site. I do not speak Chinese..Shotta1010Version: 1.3.02

Garbage on an iPhone 14 pro maxThe app doesn’t even load the second time you open it up. And the one time I got it to actually open and connect to the earbuds I couldn’t change a thing. It worked ok-ish on my iPhone 12 pro max. Opening and closing the app would fix any issues. Or reconnecting helped. But with an iPhone 14 it’s just trash. I reinstalled it 3-4 times to see if that would fix the issue but it hasn’t. The earbuds connect and work. It’s just the app that doesn’t work. So if I wanted to change the button functions or switch to different listening modes I can’t. Complete waste of time. Why don’t you read the comments and listen to our issues and fix the problems..XppterzVersion: 1.4.20

This app is a wreck going nowhere!I haven't had my earbuds (LG Tone Free FP8) for a week, the key selling point was to be able to produce a sound system similar to what's at the home base. The Tone Free app worked once, it was the first time I paired Bluetooth. Since then it doesn't recognize that the earbuds are linked, it continues to inquire to link my device. I can't modify or actually listen to the premium Meridian sound system or change any setting. I have disconnected Bluetooth pairing, turn my phone on/off, removed the app, and reloaded the app. At the cost of these earbuds, I could have spent less and picked up an Apple product. The cost of this free app is not worth the cost of admission!.Yeeno TooVersion: 1.3.02

Leg tone earbudsDo not buy these. You will not be able to use the earbuds with all the settings and ability’s. All you can do with them is use the basic functions of listening to whatever it is you listen too but won’t be able to use the different settings because the app does not work. It doesn’t work sometimes it never works at all. I have tried everything and the app won’t let you past the connection page. Very review I have read says the same thing. You’d be better off buying other earbuds for this price rather than have these and not be able to access the settings..Narmour30Version: 1.2.54

Stopped working. Now fixed.The app opens up once my Tone Free FP-8 is paired but unlike before I can’t change the settings. It used to work fine. I’ve forgot device, re-paired. Uninstalled and reinstalled the app and nothing. This is frustrating. Please fix this. —Edit. Forgetting device and pairing again, leaving the earbuds in the case with the lid open seems to be the key. Once you’re paired leave the earbuds in the case with the lid open and open app. Then it’ll give the 2-3 pop up windows and it’ll work. Again. This app is the reason I won’t buy another pair of these earbuds..KiddespaceVersion: 1.4.30

App Update requires location services for finding earbudsI just updated this application and from what I can tell the only change is that now I’m required to always allow my location to be tracked if I want to utilize the find my earbuds feature. A feature that only works if the earbuds are within Bluetooth range and connected and which previously worked while never allowing my location to be accessed. Don’t update to the newest version if you currently use the apps and aren’t experiencing any issues..Slush93Version: 1.5.20

LG PLEASE FIX THIS DUMPSTER FIREApp launched once and never again. Honestly the headphones are nice but don’t I mean don’t ever push an app for such an important product that does not work. Basically feels like I’ve wasted my money on this hunk of plastic. I will change my review accordingly once this is fixed. LG if you want some dang help why don’t I send me resume over and this dumpster fire can be put out faster then I want to return these. I also want to add there’s a weird static noise on my iPad 6th gen no matter the EQ I choose but on my iPhone 13 no issues. This should also be addressed please..AbraidincVersion: 1.4.16

An update, but still not usefulPlease update this app to allow users to completely disable the active modes like noise cancelling and ambient sound, they get turned on by accident all the time and are almost painful to hear even at the lowest level, which of course is never the level the earbuds default to when switched by button press instead of going through the app. What is the point of having an app and all the fanciness if you can't disable features that negatively impact you?.MegantobinVersion: 1.4.04

Updating is garbageI have had LG tones for years! I’ve had these tones for over a year now and I enjoy them and use them more than my AirPods. Sound quality, noise canceling, and comfort is way better than my AirPods. However… it is absolute GARBAGE to try and update them. The app ABSOLUTELY must stay active! Heaven forbid you actually need to use the phone in the 2.5 HOURS it took to even get 20% done with the download. I’ve just resigned myself that I will not be able to update my tones and that this will likely be my last LG product..DhaisnfkodhsmVersion: 1.4.10

100% TRASHI RARELY write reviews but this one is highly annoying. At one point I thought maybe my model isn’t supported, Definitely is! There should be no “tricks” to get it working. This app is pathetic and the programmers need to be fired. Same problem as most, app doesn’t detect headphones. I tried the forgetting and repairing opening and closing holding the button, touching the headphone. NOTHING worked still didn’t detect yet I can pair to my iPhone 13 Pro Max no issues EACH and every time. So all points to crappy programming..IcyplayaVersion: 1.6.08

I physically can't evenThis little bugger likes to farm harvest and spread my information and whereabouts around. The only way to connect is by doing what it clearly & explicitly states not to connect to. Also has a tendency to render my iphone nonfunctional with bluetooth on. My question is they clearly know what they are doing, why are we the ones paying? Someone needs to pay me to have this crapp seriously. And fix it. Clearly a lot of people thought better about LG. Life used to be Good, until you used me.#scathingVersion: 1.4.20

No longer availableSince the latest update to the app I no longer have the ability to use the function that allows my notifications to be read to me and I also can no longer access Siri through my earbuds. This is so disappointing because I have thoroughly enjoyed these buds over the AirPods. Without the use of these functions I sadly will be forced to return to the Apple AirPods..CSM from caliVersion: 1.6.08

APP is uselessBought this Nov 2021 and even after seeing all the low ratings I still downloaded it. The others were right. This app does zero and I’m surprised how long LG has let this go on for. The ear buds are great but was looking for forward to using the app for additional setting adjustments. I keep tapping the different equalizer buttons and nothing. I searched for updates and it keeps searching. I don’t get it. Spent all this money for a reason LG. Get with the program and please fix. This is terrible..IdessaVersion: 1.2.98

Find every place they sell and bad rate themThese go not work. Mine are stuck on ambient mode, which I hate! There is no way to turn it off without the app. I have only had these for a little over a month and they are worthless. I will never trust LG products again for selling trash! The app never worked and does not find the earbuds. You can do nothing from there! I will find every place that they sell these and rate them so bad…. U will never trick anyone else to buy them!.Tamibrya1Version: 1.3.00

Quite possibly the worst app on the storeI got the LG Tone Free FP9 and the headphones are quite good and I assume that these lines of headphones don't really need this garbage to operate which I'm very glad. This app only worked once which was when I first paired these bad boys to my phone but it had stopped working ever since like for most people. Their forums are useless and for the price that we are paying for these headphones, they should actually invest some money in a good app developer..UghNicknames666Version: 1.3.02

Like everyone else says, APP IS USELESS!!The earbuds connect via Bluetooth, but it does NOT connect to app, which locks you out of the things that would make these OKAY. Not Good or Great, just Okay. They sound worse that my older, cheaper $50 Sony Loop Headphones. I normally sing the praises of LG (TV’s) but these are disappointing. I can’t believe they charge $100 for these, let alone their original retail price. Will likely be returning if they don’t update within my return period. LG…FIX/UPDATE YOUR APP!!!!.JaxxonianVersion: 1.2.80

Completely UselessI’ve paired my brand new, $180 Tone Free FP8s but the app continuously says “No Headset Is Available” and asks me to “Confirm”. Not really sure the point of asking me to confirm… The few times it did connect I wasn’t able to toggle/edit any of the available settings. I wonder how many people have returned their expensive headphones because the app is utter garbage. LG, you should be wondering this too, because I’ll certainly be returning mine :).Masonc73Version: 1.2.92

HorribleI wish i could give this negative 10 stars. Why would you come out with a product that claims to work on iphones when the app cant even connect to your own product. Sound quality was horrific. Flat, no bass and dull. I returned them within an hour of purchase and used paid the difference for AirPod pros. If you're going to market a product make sure it works across the ecosystem.WeekndflicksVersion: 1.2.76

Trash AppI wish I could leave something lower than 1 star, App is complete garbage, I haven’t been able to connect my FP-8 tone free, they are connected with the phone and working just fine, but app keeps saying no headphones detected, I have unpaired them repaired with my phone about 50 times now, you’d think a big company like LG would make a proper app, but this is ridiculous Going to have to return these.Chris, who caresVersion: 1.3.00

Unable to update firmware or use EQNot sure what happened but I’m no longer able to use the app for anything at this point. I love the earphones themselves but the app is pretty much useless at this point. I’ve even reinstalled several times just to see if that would make a difference. It does not. Would give it 0 stars but that is not an option..K HudVersion: 1.4.20

Cant connect the headphonesI’ve been trying all night to get this crap working. Even though my FN7s are working well and are connected via bluetooth, the App gets stuck at “Connect”, the loader spins and nothing happens. Running on iOS14.7, iPhone 8. Can’t find the “happy path” to get this app to work. Guys, this is just embarassing. Please hire me as a dev and give me this app to fix it real fast, I rly wanna use it….DooshoneVersion: 1.2.96

App doesn’t work with iOSComfortable to wear but sound quality is a bit off. I was encouraged by the (stated) ability to use the equalizer in the app to adjust the sound but the app does not work with my iOS product. Also, very slow to connect to Bluetooth, and this action (Bluetooth connection) must be performed with each use! This item is going back!!.Cent' anniVersion: 1.2.92

DisappointedI am all for LG when it comes to many of my electronics, specially my TV’s. I have to say this app is a bunch of nothing. I love my new earbuds Tone-F9P but with out this app the potential of the headphones can’t even be used. I might as well get a headphone from the gas station. The app will not connect to the headphones. Please fix this bug before I take these nice headphones back to the store. Thanks..QYETHVersion: 1.2.96

Earbuds are great but the app is badI tried updating the earbuds like it said but after it got to 3/7 the app crashed every time, it also constantly says there are no earbuds found/connected even though they are. I mainly use apple products but with this app it just makes me feel like I did something wrong please fix this problem as soon as possible because it’s almost impossible to us the app..Monkey joe 17Version: 1.2.52

Useless AppWorked for the first week of owning the headphones, then stopped working completely. Only shows that the headphones are connected, but I can use my custom audio settings or change any other settings on the headphones. LG fix this NOW! Else give compensation for not having the full functionality of the headphones available as advertised..Cabose429Version: 1.4.20

Horrible AppThis app works for a while and then will not do anything except show you how to pair your earbuds with a device. When you click on the help it takes you to a site that is not in English, so thanks for that help! NOT!! The app is crap! We buy your earbuds and then you won’t fix your app so consumers can use it. So we can’t use the features you advertise! Thanks LG!.Ljtt@57Version: 1.3.02

Please fixConnected fine the first time but everytime i open the app after that it doesn’t recognize my earbuds.XikaciVersion: 1.3.02

App is delayedI’ve been using the app for a while and for some reason non of the features on the app work, it just loads and doesn’t do anything. LG please fix this because I enjoy using the app and the equalizer makes some of the songs I listen too sound really good..Epicgamer092Version: 1.6.08

Junk app. Randomly doesn’t even load past title screenRandomly on occasion “forgets” or can’t see BT tone buds. Close & Relaunch. Oh… now it gets stuck on the black screen with “lg tone” in the middle. LG: they make good appliances but their apps are made by retards..BahHumbug1984Version: 1.4.30

Can’t make changesThe app won’t let me change the touch controls. Very upsetting, as that’s the only thing I would use the app for anyway..PsylieeVersion: 1.4.24

Buggy!Worst application! I should get the anker or jbl. I just could not return the fp8 since I already opened it. Application won’t open like forever!.Jhopet14Version: 1.4.20

No speech to textBought the new TQ headphones and lost the speech text function in the app … PLEASE FIX.Killer kiwiVersion: 1.4.18

Doesn’t workThis app connected to my earbuds once and never worked since. How has LG not fixed this yet? Great earbuds, but I’m staying away from LG going forward..TheleastchillguyVersion: 1.4.10

Garbage of the finest degree. Shameful.Good EarBuds. Garbage App. Perfect example of professional garbage. No amount of dicking around will get this app and the ToneFree Earbuds to work together. NOTHING works. (Okay, one time got it to connect and set some things, but that’s it, never again the two shall meet.) Have Reinstalled app multiple times - on multipole devices - , restarted iOS device, re-paired Earbuds and Case, etc, etc, etc. So NO WAY to set anything for the earbuds. No Buttons, EQ, Noise reduction, etc. Complete waste of very valuable time and an exercise in absolute frustration. LG should be ashamed of putting out such useless software. Shameful indeed. Professional it ain’t. VERY DISAPPOINTING..CpthngrVersion: 1.4.04

Great earbuds app is horribleWhen I first purchased the earbuds the app worked fine but once I got off and wanted to go back it would say headset not found I am honestly disappointed.MJOFFICIAL23Version: 1.3.02

Great earbuds, bad appThe app is super slow and it won’t let me change the touch controls or the equalizer settings..Sandy.szabkVersion: 1.3.02

I have redownloaded 3 timesRedownloading it fixes the problem where it won’t detect your earbuds. Really bad app. Great earbuds tho!.TuuurrrtleVersion: 1.3.02

App wont work and tv lagThe app doesn’t connect to the app. It just says earbuds are not available. When connected to my LG OLED tv, there is lag..Le TaigreVersion: 1.3.02

LG must not be reading these reviewsJust received my LG TONE Free earbuds with my new OLED TV. These connect fine through the settings and Bluetooth on my iPhone but when I launch the app it just says no headset is available. I uninstalled and reinstalled three times and the same thing happens. Looking at these past reviews looks like 99% of the people have the same problem. Maybe LG needs to take note of the dissatisfied users and fix their app so it actually works before releasing it to the public, but I would definitely not buy one of these earbuds that are $180 with an app that does not even work so it’s a good thing they were free with the TV. Don’t bother downloading the app as it doesn’t work just use them normally through your Bluetooth settings on your phone. Sure you won’t get the features of the app until LG actually puts some effort into their app. Why they charge this amount for earbuds is mind blowing maybe they need to spend that money on the app development, but like I said good thing they came free with my TV as if I had purchased them I’d be completely irate as once they are taken out of the box they can’t be returned so then I would’ve wasted all that money..MyJewlzHurtVersion: 1.3.02

APP DOES NOT WORRRRKDOES NOT WORK PLEASE FIx.Farshad JVersion: 1.3.02

FP9 will not connectThe LG website states that the FP9 has app support. This app states that it supports FP7 and FP8, but not FP9. False advertising..Lord_Vader23Version: 1.3.02

Doesn’t workEar buds seem to be connected but the app does nothing at all. Nothing works. Please fix..NanDufVersion: 1.3.02

LGGarbage, off button doesn’t turn off the bud’s.SoligJB008Version: 1.3.02

App sucksWon’t recognize ear buds, tried just about everything, ear phones work great just app sucks.Lupa1021Version: 1.3.02

Don’t work with appleThey do not connect to iPhone please fix it Lg!!!!.Ghostl998Version: 1.3.02

Sound fine, not loud enough or customizableIt would be great if I could disable some of the headphones buttons in this app otherwise it’s a glorified mediocre equalizer. Volume boost would be nice I feel like my grandma can rock these at full volume and still be fine.JsnllndVersion: 1.2.24

App won’t recognize budsInitial start-up after downloading app fails to recognize that the LG Tone buds are already paired to iPhone. Clicking on ‘Do you need more help?’ from set-up s linked to LG Korean web site..WeixiangfeiVersion: 1.3.02

Connection to appMy LG tone free headphones won’t connect with the app..LEGEND_MINIONVersion: 1.2.92

Unable to pairApp worked for a few hours now doesn't pair..Jr.kitoVersion: 1.2.76

Cannot pair up!After I update the apps, my Mobile apps and the earphone are not paired up anymore!!! Pls fix it!.Nguyen thuc vu hoangVersion: 1.2.76

Defective Right off the Hop...Just got my new set of earbuds and they connected beautifully through manual set up. Downloaded the app, it requested updates so got that done. And it just won’t connect through the app. I can’t access any functions until it connects with the app and it keeps saying “No Headset Available”. I’ve deleted the app twice & reinstalled, disconnected the earbuds from my phone and even removed them from the devices list. No go, won’t work, and the Help selection takes me to a web page that is not in English. Useless app..Koolmom78Version: 1.2.24

DisappointedI just bought a new pair of earbuds, and when I start the app it recommand to do the firmware update and I keep getting update failed near the end, and afterward the app crash..Zero GeekVersion: 1.1.72

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