Amazon Astro Customer Service

Amazon Astro Positive Reviews

Love astro but can’t change her name to astroIt’s still alexa should be astro.PoorscratcherVersion: 1.32.81

Task neededThe app needs to be able to assign Astro task like check doors or return to charger. Also Astro gives up too easy when attempting to find its way around my home. The sensors need to be a little less sensitive. Price is also way too high for the very little functionality Astro has currently. I see a lot of potential with Astro and I would buy it again if it had more features. Like a better app. Now the positive. Love to live video and recording when I’m home and away modes. I went on a cruise and knew my home was safe. Love the app shows the status history of Astro along with the recording it has..Carnival hub app 1Version: 1.28.121

Needs more workThe voice feature is broken - despite having Astro explore the house and map it, when trying to tell Astro to go to a specific room through voice command in the app, I get “Sorry, that feature is not available until Astro explored”… does not work even after factory rebooting Astro..NaldreeVersion: 1.34.27

Astro is great, app not so goodAstro itself is fantastic. But when using the app it is horrible! Live View is bad and keeps “reconnecting”. It also has issues with the Siren from the app. Once they fix the Astro app, then this device can be changed to a 5 star rating..Nuggo91Version: 1.21.58

Love AstroOverall the app continues to improve! I am on a learning path and to date find Astro to be incredibly interesting. My dog is still not sure. 1. Camera is great 2. The flashlight feature is amazing I can’t wait to see what is next!.DocAndersenVersion: 1.28.121

What happened to updates?For a product, so expensive from Amazon I am completely surprised that they are not following up on updates to improve the function of Astro..Gil0728Version: 1.35.0.13

Ok screen on wheelsI hoped for more, but still in early stages, I guess. I would not purchase again, just one missed pronunciation of a word Astro music starting playing and won’t stop had to restart 3 times so far. I tried to review Astro with Amazon said you can’t leave reviews for this item..SnotlarcVersion: 1.27.228

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Amazon Astro Negative Reviews

Still buggySo many of the instructions are wrong. For example, if you want to add another person’s profile, the instructions tell you to go to setup and make the selection/.. Doesn’t work. If you have Home Monitoring on, the only way that I have found to turn it off was to log out and start over. This device has lots of potential but you are constantly running into brick walls when you try something. Very frustrating. We need software updates bad!.Trader BillVersion: 1.31.45

The worstThis is probably the worst app I have used in a long time. I’ve had Astro for over a year and the app has not improved even a little. It crashes randomly, it hangs, it needs to be force quit when manually updating the map, some parts of the map throw an error when updating, it throws random errors when trying to maneuver the robot around, videos and video feed are poor quality. It’s like an intern wrote this..Merlinn31Version: 1.28.183

$80 a month now, was freeRipped out Alexa Guard and all the useful feature, slapped them behind a Astro Ring Pro plan for $80 a month. Never got a cute robot voice or did anything to be a good family pet. Greed is Amazon’s game. I’m switching all my smart home stuff as it ages out. Goodbye Alexa! Astro will make a cool statue in the corner. How are things like “Astro, change your voice to male” not in the OSD settings?.SpyderCanopusVersion: 1.35.0.13

Somehow keeps getting worseThe latest update promising the building to get feedback on unrecognized people is much needed, but not even an option. Live streaming doesn’t work and it can’t even tell if a door is open or closed. It’s sad because there’s so much potential, but the app and Astro just keep getting worse..JustinOmahaVersion: 1.33.221

UnintuitiveThe Robot, although they are still uploading critical updates and communication controls to him, but when it comes to the App it is terrible! It is not functional at all! Controlling the Robot and communicating with him is so juvenile it is comparable to Rock ‘em Sock ‘em Robot from the seventies..MilcoltsincVersion: 1.21.42

Looking for much improvementAway mode fails too often. Frequently find Astro stranded and battery drained. Not even a decent guard at this point..Strand8Version: 1.27.228

Does not workThis is supposed to provide ‘live viewing’ but for many users that does not work. This makes it a $1700 echo device. Dumb. Recall it and release it when it works..Gonzo222Version: 1.34.27

App not workingCannot get app to connect to remote view, I cant do anything via the app for that matter! I get a ‘something went wrong’ error..MrLMNOPQVersion: 1.27.228

Astro is amazons biggest failureUsed this device a few times and it’s no longer moving or updating itself. Completely junk. Amazon removed their review page for this product. When I called them for the product support, they told me they can’t help me! What a scam!.SelobabaVersion: 1.35.0.13

Amazon Astro RobotDon’t waste your time or money on this Amazon device. It’s dangerous to have in your home. It parks in front of doors and can trip a person over. It does not respond when called and the customer service is horrible. The device “Astro” has shown no real value when it comes to home protection or even entertainment purposes..IiCjayVersion: 1.33.221

The Live View Does Not WorkThe live view functionality does not work with my iPhone 12. According to Amazon tech support, this is a known issue. Amazon, when are you going to fix this?.DkmarionVersion: 1.32.81

I think mine diedIt used to follow me around and roam through the house but for the last week it’s been sitting on it’s base, expressionless. It’ll answer questions but it’s not the same..Rebecks84Version: 1.31.45

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