Amazon Astro Customer Service

It’s still alexa should be astro

Overall the app continues to improve! I am on a learning path and to date find Astro to be incredibly interesting. My dog is still not sure. 1. Camera is great 2. The flashlight feature is amazing I can’t wait to see what is next!

Hi team, I’ve been using Amazon Astro since last year and love the core features — especially video chat, smart home integration, weather alerts, and security access. It’s a powerful device that I’ve fully incorporated into my daily routine. That said, I’ve noticed the app hasn’t received meaningful updates in over seven months. As an engaged user, I believe Astro has tremendous untapped potential, and continued updates would make it far more appealing to existing and future customers. A few suggestions: • Enhance routine automation (e.g. battery-aware docking, nightly security sweeps) • Provide detailed changelogs for firmware and app updates • Improve responsiveness and integration with third-party smart devices • Open up more customization options — especially for advanced users • Consider releasing an SDK for developers to contribute new features I truly want to see Astro grow and evolve. More transparency and support from your team would go a long way. Thanks for creating something so unique — I hope this feedback helps! Sincerely, Gilbert (Astro owner and tech enthusiast)

The app needs to be able to assign Astro task like check doors or return to charger. Also Astro gives up too easy when attempting to find its way around my home. The sensors need to be a little less sensitive. Price is also way too high for the very little functionality Astro has currently. I see a lot of potential with Astro and I would buy it again if it had more features. Like a better app. Now the positive. Love to live video and recording when I’m home and away modes. I went on a cruise and knew my home was safe. Love the app shows the status history of Astro along with the recording it has.

So many of the instructions are wrong. For example, if you want to add another person’s profile, the instructions tell you to go to setup and make the selection/.. Doesn’t work. If you have Home Monitoring on, the only way that I have found to turn it off was to log out and start over. This device has lots of potential but you are constantly running into brick walls when you try something. Very frustrating. We need software updates bad!

I have been a user of Alexa products since the OG Echo. I got a “Day One” invite for the Astro and barely hesitated. I was so excited to start tinkering with it and participated in feedback calls. My first Astro started malfunctioning and they promptly replaced it. Other than that, the only support I have ever received is canned responses to restart, reset, check for updates. The product has pretty much never improved. Never got accessories or new features. Pretty much abandoned before it even became publicly available.

I really liked the idea of this and honestly, if it had the same potential and capacity of a standard echo show, I think it would be fun. However, it's not compatible with Ring. It doesn't sync up properly nor can you verbally turn it on or off. I would've like to see it have better skills, options, and if anything was to be running the new beta testing for the Alexa+ it should've been this.

The voice feature is broken - despite having Astro explore the house and map it, when trying to tell Astro to go to a specific room through voice command in the app, I get “Sorry, that feature is not available until Astro explored”… does not work even after factory rebooting Astro.

This is probably the worst app I have used in a long time. I’ve had Astro for over a year and the app has not improved even a little. It crashes randomly, it hangs, it needs to be force quit when manually updating the map, some parts of the map throw an error when updating, it throws random errors when trying to maneuver the robot around, videos and video feed are poor quality. It’s like an intern wrote this.

Ripped out Alexa Guard and all the useful feature, slapped them behind a Astro Ring Pro plan for $80 a month. Never got a cute robot voice or did anything to be a good family pet. Greed is Amazon’s game. I’m switching all my smart home stuff as it ages out. Goodbye Alexa! Astro will make a cool statue in the corner. How are things like “Astro, change your voice to male” not in the OSD settings?

The latest update promising the building to get feedback on unrecognized people is much needed, but not even an option. Live streaming doesn’t work and it can’t even tell if a door is open or closed. It’s sad because there’s so much potential, but the app and Astro just keep getting worse.

Astro itself is fantastic. But when using the app it is horrible! Live View is bad and keeps “reconnecting”. It also has issues with the Siren from the app. Once they fix the Astro app, then this device can be changed to a 5 star rating.

The Robot, although they are still uploading critical updates and communication controls to him, but when it comes to the App it is terrible! It is not functional at all! Controlling the Robot and communicating with him is so juvenile it is comparable to Rock ‘em Sock ‘em Robot from the seventies.

Away mode fails too often. Frequently find Astro stranded and battery drained. Not even a decent guard at this point.

This is supposed to provide ‘live viewing’ but for many users that does not work. This makes it a $1700 echo device. Dumb. Recall it and release it when it works.

I hoped for more, but still in early stages, I guess. I would not purchase again, just one missed pronunciation of a word Astro music starting playing and won’t stop had to restart 3 times so far. I tried to review Astro with Amazon said you can’t leave reviews for this item.

Cannot get app to connect to remote view, I cant do anything via the app for that matter! I get a ‘something went wrong’ error.

I really hate to give 1 stars unless it must be done. This experience must be shared so you don’t waste 1000.00 $$ like I did. In the beginning it was absolutely outstanding! It did all this cool stuff like played music, dance, answer questions, and I was cool having a robot roam around the house. The best part was it PATROLLED MY HOUSE LIKE A SECURITY GUARD! The camera came 4 feet off the top and can look out windows, look on countertops, check the oven was turned off, listen for glass breaking and worked with all my ring devices to actively investigate alarm triggers! Super cool and it was another way to secure the house. So I loved it and I was in forever. IT WORKED FOR ABOUT 5 MONTHS THEN ALL THE SUDDEN JUST MAJOR MALFUNCTIONED. It didn’t have an accident, can’t be dropped because it doesn’t leave the 1st floor, nothing hit it, and has never even been slightly dusty UNTIL NOW. Now it just sits in the corner while I wait for some kind of fix from Amazon. I called them they took me thru all the resets and nothing worked. It rolls off the charger and right away says it’s lost. Basically Amazon told me they don’t have a fix at the moment. They will submit a fix ticket and hopefully one day find a fix. I don’t want to get rid of it because I hope I can fix it one day and have it forever. If that’s the case I’d even buy a newer version if they offer one but if there’s no fix for this one I can’t trust the next one. Fool me once…. So now you know. Do not go thru this as I and many others have. I don’t think it’s fair that all these break and Amazon just says sorry, We can’t help you. I buy from Amazon because I can trust to not have to worry about this kind of stuff and I definitely feel like I got completely screwed on this. If this ever gets fixed I’ll be the 1st to remove this review and give them the 5 stars I always give them. Hope this helps you.

Used this device a few times and it’s no longer moving or updating itself. Completely junk. Amazon removed their review page for this product. When I called them for the product support, they told me they can’t help me! What a scam!

Don’t waste your time or money on this Amazon device. It’s dangerous to have in your home. It parks in front of doors and can trip a person over. It does not respond when called and the customer service is horrible. The device “Astro” has shown no real value when it comes to home protection or even entertainment purposes.

The live view functionality does not work with my iPhone 12. According to Amazon tech support, this is a known issue. Amazon, when are you going to fix this?