Meta View Customer Service

Meta View Positive Reviews

Images won’t download to app—UPDATEDThe phone and speaker functions work fine, but images won’t download to View app. I’ve been trying for a couple of days and keep getting a message saying that an unknown error is preventing my images from downloading. I can’t find anything in troubleshooting or a way to get any customer support on this. It’s frustrating as the camera was the primary function I was interested in. I thought I was about to be Spider Jerusalem but instead I’m just some guy with musical phone glasses that takes pictures I can never actually see. UPDATE: downloaded the recent update, still won’t download images. This is ridiculous. Taking away a star. ANOTHER UPDATE: I figured out the issue. I had to turn off my phone’s VPN. And I had to do it multiple times because it keeps turning itself back on. They’re doing everything they’re supposed to now!.ThetransformedmanVersion: 101.0

Need more insight into storageOne thing that is frustrating is seeing within the phone’s storage setting that the app is using a lot of data. I went into the app and deleted all of my media yet my phone was still showing the app having 18 GB of documents and data. The app needs to better document how much data it is using and explain why deleting media does not change the data shown being used by the phone’s storage setting. I don’t actually believe the app was using that much data, but since there was no real way to verify anything I just logged out, deleted the app, and reinstalled. They should make it easier than this, but one setting I’ve changed is the auto save feature. You’re better off auto saving to your camera roll, allowing iCloud to upload your media, and deleting the media from View to avoid having a storage issue. Not sure how this will work out so we’ll see. Again, FB should make the app more transparent when it comes to how much space your media is using within the app..PowdertransportVersion: 54.0

Ok so far!Lots of bad reviews made me worried to even give it a try. It was an easy and painless pairing and setup, and my first photos and videos worked with no problem. Sound quality for music surprising good. I checked memory usage and thus far hasn’t been a memory hog (albeit limited use). Ray Ban optical quality is great. I’ll hold off on a five star rating until it has passed the test of time. My wife liked mine so much she got her own pair with a style that she liked better. I can’t comment on battery life yet. Per the app and my Facebook settings, privacy shouldn’t be an issue although I don’t trust Meta. I’ll be watching to see if people find additional stealth tracking (yeah, I know my phone does it regardless now). Too bad individual liberty is no longer valued. But I digress—app functions well so far!.Dr Rob the ThrobVersion: 78.0

Needs Apple Watch featureI’m going to get married in October. I’ll be wearing my Ray-Ban Stories prescription glasses. It’s obtrusive to reach up and press the button every time I want to make a video or picture. Especially if I’m facing my bride as she’s walking down the isle. It would be really nice to have an app extension on my watch that I can tap as needed to take photo and video of her coming down the isle to me. Please make this a feature! Before October! That missing star in my review is that. Everything else is perfect. When I go on walks my music and podcast are right in my ear not obstructing hearing my surroundings. If I want a picture or video while out it’s a tap away. I love it. Except that one missing tap for Apple Watch in those moments where it’s really needed..MikeyleemacVersion: 77.1

Worked fine until photos came inWas very excited to use this with my new Stories glasses. I found that when photos and videos are transferred from glasses to phone, the View page distorts and no longer gives access to the settings button / my picture. Also the word “Captures” looks cropped on the top and bottom. Is there any fix to this currently? I’m using an iPhone 12 for reference. Thanks..Jamz_712Version: 122.0

Unable to export photos from View app to iPhoneI have had my Ray Ban Stories and Facebook View app for a few weeks now. I have always had trouble exporting any pictures or videos from the Facebook View app. When I try to export a video or photo from the View app to my phone I get an error saying “ export has failed. Try again? No matter how many times I try to export anything, it fails with the same error. Any pictures from the Ray Ban Stories show up in the app with a explanation mark ! in the upper left corner of the photos or video’s. There is no way to get photos from the glasses or video’s into my phone without using the view app. The glasses and my iPhone 13 Pro connect via the Ray Ban Stories wifi, but exports still fail repeatedly. Any help would be appreciated..DafuserVersion: 54.0

Interesting but buggy and limitedConstantly having connection problems as the phone transitions between Wi-Fi and 5G. Other apps work seamlessly after the transition between networks but Meta View frequently needs to be relaunched. Meta View AI provides inconsistent capabilities insisting that it cannot get real time information then turns around and provides the latest news, but only in extremely short clips versus a summary or any serious content. Meta View insist it can’t get real time information and only has access to its trained information, yet provides the weather. many other inconsistencies exist and its answers about its capabilities. Many times meta view will simply not respond and provide a tone indicating it failed. I find myself repeating my prompts many times some days. Overall, it’s a good proof of concept or even a beta application, but does it really represent as commercial product at this point? It seems to be the lesser of the LLMs out there and considerably smarter than the daft bot named Siri. Meta AI is not bad, but it is rather juvenile in it’s capabilities. The MetaView app bugs In its inability to connect to the Internet are a bit frustrating..Wm.Version: 153.0

Ray Story’sI really do like the glasses they work really good just a little bit getting used to but overall I love the video in the can go from 60 seconds to 30 second videos and this will be really good for real’s and story your I mean this is awesome. I really enjoy the system the way they are. You can talk on them as a phone calls. Listen to music while you’re just you know in your car or out at the park without Carrying around the radio I very very very much love glasses.RayRay StorytellingVersion: 124.0

One of my best Investment this DecadeI love how easy it is to charge very un - noticeable to the eyes others which i love just look like a great pair of Ray Bans … the thing is learn to play with it before you bring it into public because it does connect to music but you can turn it off !! It will talk back but you can also lower the volume and turn it to the minimum so it not noticeable i promise i love these glasses!!! definitely get the warranty and it’s change from regular glasses to sun glasses In seconds I LOVE THESE GLASSES.LacroixL1234Version: 116.0

My experienceHello all, I’ve had these rayban views for over a year now. I typically use them when I fly, they are very convenient and don’t require much of anything. All I do is click a button and I’m recording flight. Overall I like them, I would say they do have some issues connecting to Bluetooth at times and the recording is not full screen. The video quality is great but could be better. Great product..SSG Rodriguez EVersion: 108.0

Works as advertisedApp works. Connects to glasses and allows full functionality. -1 star as you have to use this app to import media. Would prefer direct ingestion into the camera roll. I also have concerns with privacy issues. Music works well and sounds good. Photos and videos are easy to take and convenient.LoveslieVersion: 151.0

Connection to ray ban stories for local Wi-Fi doesn't workI have two pairs of the day ban story glasses and neither one of them allow me to join the local Wi-Fi "rayban stories". I did I hard reset, reinstalled the app, re- paired both the glasses several times and still nothing. This is just ridiculous and looking on line it seems everyone is having the same issue with these..OsayandaeVersion: 124.0

Random issues at most inconvenient time with downloadingI’m having trouble with the app not allowing for videos on the glasses to download. I have no VPN active, have forgot device, reestablished connections, and still no progress. The app shows I have 12 videos to download. Upon pressing the download button, the circling line activates before returning to the same download icon with nothing having downloaded. There’s no trouble shoot suggestion or thread online to easily observe and address the issue..DgknolaVersion: 107.0

No “join early access program” optionI own two of these glasses yet I do not have the option ro join the early access program. I have updated the app and the glasses have the latest firmware. Also, there is no direct way to contact support but through this method..ThebatzmanVersion: 147.0

Support for multiple glasses?Just picked these up and have really enjoyed them so far. Ended up buying two so I can have one as sunglasses for when I’m wearing contacts and the other for prescription lenses. However it does not look like the app supports more than one pair of glasses. Or does it?.Hash drive wayVersion: 100.0

OptionsCan we have an option where you don’t crop the videos? I see it when the video is rendering, you’re cropping in such an awkward crop… like I’d prefer to see a wide angle look than an overly cropped video. Like the photos have better depth of field, give videos the chance to have the similar approach. Please help give updates to keep the video without any cropping… 🙏🏻.CyclonewardenVersion: 71.0

Drop Everything ☀️🎶😎Get these glasses. they will bring smiles & joy. from listening to ur books and music as u walk to snapping pix and vids to ur calls!! AND this smooth easy , creative content APP…montage videos w sound and mixed well…top shelf! if u want a bit more joy in ur life ….get ‘em☀️☀️.G2 (lpi)Version: 104.0

Trying to get some answersThe meta glasses are fine as long as you do not need help from customer support. I am trying to find out why I cannot get easily access for the new Ai beta. I cannot find it on this updated app. Can someone respond with an answer..BarrylevyVersion: 147.0

Early access programTrying to join the early access program, but I do not have the option under settings in the app..Rick622Version: 147.0

A lil help?I really like my glasses, but for some reason, I can’t get the ‘hey facebook’ feature to work. all of the settings are on but when I try the voice command the glasses says ‘I can’t do that on your glasses.’ I can’t find help anywhere online in reference to this. thanks!.Ready For My NapVersion: 50.0

BugAfter the update impossible to create an sccount.. Unknow error when trying to merge Facebook and Instagram… And no way to re-connect my facebook glasses After the recent update everything OK… Thanks.Fjn06Version: 133.0

Buggy, network error very common issueJust got the sunglasses but couldn’t activate, pop up window shows network error. I tried calling customer service and said there are lots of reports about the problem and will get fix on the next update which nobody knows when..Vans10Version: 100.0

Good but needs improvementsI bought my meta raybans a few days ago, I love them everything is working flawlessly so far, the one recommendation I do have is when you record from the glasses, it’s in a weird aspect ratio .. if the file was able to fill up the whole screen for video creation this would be so much better imo as a videographer - I bought these to get short BTS clips while on sets but the aspect ratio is mid..BrownGuyMadeITVersion: 156.0

Ray Ban Glasses with no way to charge themI recieved my glasses today and downloaded the app - I think they will be great but I did not receive the adapter for charging - so I have a cord and a case but no way to plug it in - it does not work with the iPhone adapter - so not sure what to do???.CindypriceVersion: 54.0

Amazing!My glasses arrived today from Amazon. I quickly plugged in the charging cable to the case, and the glasses in the case started charging. I downloaded the app, and waiting patiently for the green light to come on with full charge. After that I downloaded the app to my iPhone and followed the instructions for setup, and read the instructions on the functionality of the glasses. Just as my work shift was done, I went out to my car, and put them on. I said “hey facebook, take a photo, and was amazed how seamless it was. I took a few videos, then turned on some music with a tap on the side of the glasses. I was amazed how good the speakers are being that they are sitting up above away from my ear canal. I laughed and smiled as I sang to the songs on my way home, used the volume slider, moved to the next song, went back etc. I am blown away. I understand that there are other smart glasses out there, but this pair just feels so smooth, and responsive. I cant go back to my AirPods now that my ears stay clear of obstruction. I am so happy with these that I quickly purchased another pair of regular (non polarized) glasses. I am going to bring them both to my next eye doctor appointment, and get my prescriptions in them both. Great job facebook! This is definitely a step in the right direction to fully function AR glasses! Impressed!!!.StarRiderXVersion: 46.0

Had issues with App… but resolvedIf your app hangs trying to update the glasses… restart your phone first. If still an issues… uninstall app and restart phone. Reinstall app and it should work… if still an issue the reset Raybans, reinstall App and restart phone. Works great now… love the added features and 60 second recording is better… hopefully they keep adding time..DrSaariVersion: 84.0

Good but can be greater.The import is long which is fine but there should be a way to only select the clip we want to import and not have to import all each time, its way too long..Calvin_LeVersion: 153.0

Production breaking bug pushedThe last update three days ago I CANNOT get the Wi-Fi connection on the glasses to work. iPhone 14 promax I bought the iPhone March 10, 2023 and set up the glasses immediately. Confirm that a capture and download worked. The new update for the app push three days ago has broken the Wi-Fi on the glasses for me. I can Bluetooth connect and the pair but once I go to update the software or download captures it never can seem to connect. No matter how many times I reset or reboot, my phone and the glasses and factory reset the glasses..A-A-ron messed upVersion: 110.0

I have 2 pairsI have 2 pairs and can only connect 1 to the application 🙁 Any way that can be changed?.StaiddesperadoVersion: 100.0

Problems with Facebook viewWas able to set ray ban glasses with no problem .But not access the rest of app. What is up ?.Unione1866Version: 79.0

Get Zuck’dYou know what, for $400 CAD (only $200 more than typical raybans) you get a bluetooth headset that has assistant with video features. Really don’t hate it as long as you don’t value your privacy much..MxllmxVersion: 40.1

MAKE CLIPS BE ABLE TO RECORD LONGER THAN 60 SECONDSUSING CUSTOMERS NEED YOU TO UPDATE THE SOFTWARE SO YOU CAN RECORD CLIPS LONGER THAN A MINUTE.MCH.ANONYMOUSVersion: 136.1

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Meta View Negative Reviews

Stories are buggy to say the leastConnection is extremely unreliable. I am wondering if this is an iOS15 (new release) problem and will be addressed by Facebook. I hope so. Taking videos and pictures actually work really well and I can upload them into the app without issue. Where is fails miserably is Bluetooth music listening. Listening to any music (library or streaming) cuts in and out. And that’s having my phone in my hand and looking right at it. Further, the Stories just flat out disconnect for no reason at all. So not only do you get music cutting in and out, you get a few minutes of it before the connection is lost. Oddly enough, go into settings (iOS) and the Stories show connected. I can’t compare these to iOS 14 so I will hold onto them thinking maybe this is due to the new software but if not, these are going back. I like the concept but it’s way too buggy..JDM™Version: 44.0

Love Ray Ban but, these. Meh.I was excited thinking these would have the similar capabilities as Snap/insta360 with huge fashion potential. Product management took 25% Snap, 25% Bose, 25% Ray-Ban, and 25% 1990s gadgetry. 1. Glasses aren’t horribly bulky and 99.9% of the people you talk to while wearing won’t know they are camera glasses. 2. The audio is just okay. Listening. 3. The mic, well. Go to five below and get yourself the same quality mic. 4. Video clarity isn’t horrible. Not go pro or dji quality. The app is straight garbage. Product managers rushed this to market. Hopefully they iterate on it…. I’m sure they are working on a better product that will replace this. 6. The app is super basic. Video playback is horrible. 7. Down load is slow. I assume they are restricted by the hardware as it connects via wifi. 8. The editing tools are really limited. 9. The collage tool misses anything of value. 10. Limited size 4:3 and portrait view are your options. 16:9 wasn’t. In the end, this product is worth $150-$200 (that’s a stretch). It’s made in China. Feels like it. Lexotica and Facebook. It’s purely a novelty for people with disposable income. Insta360 go is probably a better and more functional option. Plus, going to the bathroom becomes super creepy for men if someone does know these are camera glasses. This is an honest review by a guy who paid full price..KafloomVersion: 46.0

Unreliable after almost 2 hour usageOverall excited about smart glasses and thus eagerly bought this 2nd version/iteration per the good early reviews. All functions worked great during two hours of continuous usage (voice chatting with friend thru messenger, hey meta, playing music, taking pics & videos and importing them). Though once I took them off in which my iPhone 15 switch the audio automatically (cool 👍) to speaker phone which was really cool, yet once I put the glasses back on that's when they stopped working reliably. They Went from working 90 to 100% to 10 to 15%. Examples being The Meta assistant now rarely responds when I say hey meta and my friend who I was talking to fine for almost two hours thru messenger can not hear me any longer thru the glasses (fine when I switch phone to speaker). Also it no longer will import media from glasses into meta view as it did during the first two hours of usage. Exciting idea and future yet I'm not so sure if Meta can get this right (reliable/always works as advertised) as they do not make their own phones or phone OS. Apple's version of this since they own phones and software I bet would great I'm sure!!! Might be taking these back unfortunately..RpsfanVersion: 136.1

Dumpster Fire Reflective of the BrandThis is by far the worst app I have ever downloaded in the history of owning an iPhone. Constantly have to redownload, never can connect to the inexplicably erroneous “Ray-Ban” network which prevents use of the glasses in general. All of that on top of the shady engineering that went into the glasses just shows this was a cash grab experiment in the wearable device department for both Facebook/Meta and RayBan. Most often than not, they don’t even stay connected to your device for longer than a few minutes. I regret even making the purchase solely at the hands of the app devs, you all royally dropped the ball on this one. I shouldn’t have to call support every single time the glasses need to be updated. Wish I could rate no stars, you all don’t even deserve half of one..CirocBoyBeezyVersion: 80.0

App is trashGot the Wayfarer Stories as a birthday gift. Used them a few times for my son’s basketball games, no problems. A few months pass, I decide to use them because the wife and I will be zip lining and white water rafting. I take pictures and videos and they show in the gallery. Here’s where the problem lies: the app will not load them. I keep getting an “unknown error” message, which seems to be happening because of the newest update to the app allowing 60 second record times. Ray ban customer service suggested clearing the app, and ultimately uninstalling the glasses, deleting all the pics along with it. I’m not about to lose all of my pictures because of this app. Make a fix..Joose424Version: 75.0

Can’t even updateJust received my glasses for Christmas and trying to update them. Been trying since last night and every time I get a failed message stating it can’t join the temp wifi that the glasses create. Well, that’s a lie because I checked to see if my phone was connected to the Stories wifi and it was. I’ve favtory reset the glasses twice as well as deleted the app and nothing works. It’s connected to my phone via bluetooth, I’ve already confirmed that. Even after favtory resets, I’ve made sure that the app connects via bluetooth and even checked in iPhone settings that it’s connected. Still a no go. What a disappointment!.Sc0o8i3Version: 54.0

Fix it!“Updating your glasses “. Over 20 minutes later and still not working. Receive message can’t connect to the temporary Wi-Fi network. I had this problem before and then the glasses miraculously started working. I currently can’t use them as intended. I am able to listen to music but can’t take photo or video. And when I could take photo and video, I was unable to download my captures. I was told to return them for a new pair, but I’m not so sure the new pair won’t have the same issues. What to do? What to do? These cost too much to be having issues affecting the basic functions of the glasses. My two cents..Bad CreditVersion: 89.0

Update brings problems with old ray ban storiesSince the update to Meta View from Facebook view, the Rayban stories first generation are difficult to connect. Once you’ve done the update and lost connection. It’s impossible to add the Rayban stories first generation again to the app. When trying to add the ray ban stories, first generation as new glasses you can’t choose the first generation, you can only choose the second generation to add. So you need to uninstall the app and reinstall in order to be able in the app set up to add the Rayban stories first generation. If you have a second pair of Rayban stories, you can’t add them...UsappreviwVersion: 136

Flakey TechnologyThis product (glasses or app or both) are not reliable. Connecting app to iPhone 12 Pro Max required multiple attempts to set up and download new firmware. It was lucky that worked. Once I took pictures and videos, I could see thumbnails but could never download the image or video after multiple attempts, restarts, and different approaches. Other functions like Bluetooth headphone, voice commands to take pictures and videos, touchpad control worked. Great concept for hands free video but the implementation is not working for me and online support is not robust. Glasses were comfortable!.Vectorspace-ABQVersion: 98.0

Don’t waist your moneyGot them in today and was super excited. I go to download the app to start pairing and it does absolutely nothing. Every time I try to log in it just resends me to the sign in page even after resetting my phone, uninstalling and re-downloading, changing to an older version of the app, as well as trying it on my roommates phone. There is no WiFi or phone signal issues either. Trying to contact customer support is a joke you have a better shot at winning the lottery then getting them to help you. My best word of advice is don’t purchase or return them asap..CptsavahoVersion: 72.0

Can’t connect to messengerSooooo, really wanted to love these, and I do for some reasons. That said, one of the main functions I was excited about is unusable because the app keeps directing me to a broken link when I try to connect to messenger. Idk if anyone else is having this issue, but I just deleted and redownloaded messenger and it STILL didn’t fix the issue. I cannot connect to messenger at all, what a bummer!! Also, if you have bangs like I do, the bangs often hang in front of the camera lens, so be sure you brush them out of the way for a good shot lol.MinishcactusVersion: 60.0

“Unexpected error occurred…” constantlyBeen trying to log into the view app since Christmas morning, unsuccessfully. These Ray-Bans are a $230 paper weight without use of the View app. When I try logging in I receive the “unexpected error please log in again later) over & over & over again. Meta/Facebook is absolutely worthless when trying to seek out help. It’s next to impossible to contact them for support. I’ve emailed them multiple times regarding the issue and have yet to hear back from them. VERY FRUSTRATING AND DISAPPOINTING!.SicnicK[530]Version: 100.0

The most important feature of this app doesn’t workWhats the point of having ray bans, taking pictures and videos and the view app won’t download the pictures n videos?!?!? So annoying! This is what the app needs to do properly! I don’t see me doing anything wrong, I have my glasses in range, on and with a supported connection and the view app fails me. I do everything im suppose to do but this app continues to fail to download the captures. Smh. I spent too much $ on these glasses YALL FIX THIS!!!!!!!!!!!.Leefoe3Version: 87.0

Won’t update glasses.Spotty connection. I can connect with Bluetooth and listen to music but try the Meta View App and no luck. I cannot do the pics or vids. It connects every other time I try. Now there’s an update that I’ve tried to install dozens of times, resetting glasses, deleting and re-installing the app but I get the following message every time: Wait before update Your glasses aren't ready to start an update because they're still turning on. Please wait about 15 seconds and try again..Lt mtVersion: 142

New Update Has Functional IssuesMuch like all the other recent reviews, the app no longer works after the refresh of the design. Can't connect existing glasses and logging out and trying to log in doesn't work. It says password is wrong but it's definitely right, it might have to do with 2FA not working properly in the View app. When I was logged in, it said the glasses are connected to another account which is not possible when I only have one account..ArvinkxVersion: 136

Waste of moneyThe glasses keep resetting on my face every time it slide down a tad bit. Keep switching between all my devices when I put my music or calls on glasses it’s always disconnecting and reconnecting and that’s annoying!!! Having the app open to upload pics is lame! Why don’t it just do it directly automatically! The words on the lens is also annoying I see it in the corner of my eye….. and it was cool till they took off the montage feature as well…..NeffyAVersion: 151.0

Make sure the app works before buying the glassesI bought a pair of stories and I really enjoyed them! The color and style of the glasses were amazing and even the Bluetooth functionality was cool, but the app did not want to work at all. I would try to sign in only for it to take me back to the welcome screen and ask me to sign in again. I’ve tried everything I can to get it to work but to no avail. There really needs to be a way to use the glasses without the app..TEX-1836Version: 58.0

Cannot download pictures and video to the appThe first time I tried them I took two pictures and press the big green download icon in the app and it works. Next day I took more pictures, 22, and press the button and nothing it’s downloaded. Every time I tried the icon shows a loader then stops and nothing happen. There’s no error alert or some feedback. The counter badge still says 22 pictures, that I can’t download to the app. Very disappointed of this..Humpx80Version: 43.0

Terrible connection issuesI have two pairs of meta glasses. Neither will connect. I tried all instructions - deleting and reinstalling the app, factory resetting glasses, factory resetting case, forgetting the glasses in Bluetooth settings. Still won’t connect. What’s frustrating is I can connect to the glasses via regular Bluetooth to get them to play music etc so it’s clearly an app issue and not the glasses. Meta is a terrible hardware/software company. Leave it to a social media company to be bad at this..Adrian_68Version: 152.0

Will not function without updating glasses, system errorWhile setting up, prompted to update, download, then when installing to glasses “system error”. I’ve spent hours troubleshooting. Nothing works. Glasses are unusable. App will not allow circumnavigation. I have tried every possible solution I found online. Spending 5 hours trying just to set up a device isn’t acceptable in 2023. Waste of my time, and now I have to go through trouble of returning them..Chase StrongVersion: 104.0

I can’t get past the account setupUpdate 10/31: Workaround - Create a new account with new email. Also disappointed that there is no charging cable with the product! And the promo for the RayBan was misleading because I assumed you will be able to see overlays of apps on the glass. I like the AI voice prompts but feel like I was ripped off here. 10/30: Here I am. Purchased a $350 glass but can’t get past setting up or associating an existing account. I went through a number of steps to sign in and associate an account and now I can’t login as it says my password is invalid. Can the onboarding be better? And in general across any Meta business products can the troubleshooting instructions be made concise?.Love_trailsVersion: 142

Can’t set up due to app errorJust tried to set this app up but it is stuck on the “login as …” screen. When I click my login as (me) the app continuously returns immediately to the same screen. Tried hard closing it, deleting and reinstalling the app, and restarting my phone. Very frustrating! I don’t recommend this app. Based on all the other negative reviews, this app seems really buggy..QuestforEternityVersion: 81.0

60 Second Recording Option?I’ve read multiple places that there is now a 60 second recording option however I cannot find it anywhere in the app and there is no support for it on the site and doesn’t seem to be any information on it anywhere. Talking to other people they said under capture preferences however I do not have that option and my app is currently fully updated so I do not know what to do.Malvagio1987Version: 69.0

I thought I’d be able to use the beta functionsWatching everyone on the net try out these cool new features I really thought I’d be able to do the same thing and doesn’t seem like it can happen and very hard to reach anyone but definitely still like the glasses just afraid if anything were to go wrong there may not be anyone to reach out to..APTHEVOCALISTVersion: 155.0

Not buttery smoothApp has issues with video playback, pairing is sometimes an issue, glasses also overheat when transferring to phone, and battery life is terrible. This feels like a prototype and the initial power up was frustrating since glasses were dead, but no messages told me that. Needs to transfer fast like airdrop and not take so long “processing capture” Definitely gonna be returning the glasses..Notapple972Version: 45.0

Meta update is terribleBefore these were “Meta Stories” they were Rayban Stories and the app had issues. But now the app completely does not work. I’ve followed every instruction, factory deleted, pair/unpair, off/on etc. Everything I was told to do and this new app does not work at all. I cannot access the content in my glasses. What a worthless piece of junk I own now. $300 for some basic Raybans😡 never get a dime from me again. Thanks a lot Meta.PoisonafroVersion: 154.0

Update Needed ASAPJust recently bought a pair of Ray-Ban Stories after upgrading to an iPhone 14 with iOS 16 but couldn’t even update the glasses with it. After getting it updated with a borrowed older phone I still wasn’t able to download the photos z& videos from the glasses into my phone. Might have to return them soon unless there’s a new update that fixes those issues becomes available..SwaveydonjuanVersion: 102.0

Bring back picture featuresI won’t even discuss how this app works in a negative way. I will only discuss why you took away the features of me editing photos that was my favorite part that I could zoom in or do the shake feature or do the postcard why did you take it away? I’ve been using it since the day. I got them and now all the sudden it’s gone. Sounds like a Facebook thing to do..Motomarc86Version: 94.0

New glasses, app tries software update and fails repeatedlyGot brand new rayban stories. When paired with the iPhone, the view app tries to install a software update on the glasses but always fails after 2 minutes saying there was a problem with the update and I should retry. I have tried factory reset and re-paired the glasses to phone but still the same issue. Gets stuck at update. Seems like the product is pretty unstable so far..Safi_i7Version: 59.0

Cool glasses but limited to 30 sec. video 👎👎👎I was super excited when I got my Ray-Ban Stories from the Sunglass Hut store but it took a second to get disappointed when I saw Facebook mentioned on the box… Then I became so frustrated when I realize that I am limited to take only 30 seconds videos and I felt screwed! Thumbs down 👎👎👎👎 Please update and remove the 30s limitation. This is really annoying and should corrected asap! Thanks in advance….Montreal998Version: 54.0

UnethicalI've tried everything but of no use. I'll have to wait until the end of this month so that Rayban/Meta sorts the issue with View app, according to their customer services. What a Christmas present! Thanks a million to Rayban for minting money and selling a defective product - unethical!.Switching to your competitorVersion: 100.0

No workDelete re install factory reset. Charge till green light ,been orange fir a week. Any tips.BookteadersonVersion: 80.0

Error - Can’t access to iOS Facebook View with existing Facebook accountHi, I can’t access to the ios app Facebook View with my existing account. I get an « error that I quit the Platform ». Please, how can I fix that. Cordially! Regards!.ABCDEFGHIJKLMNOPQURSTQWXZVersion: 53.0

Absolute GarbageThe app can’t update. Won’t connect to the glasses properly with its integrated wifi. I spent a premium for glasses that don’t do anything that non-digital glasses wouldn’t do. Don’t buy these until they put out a dependable product..CosmoJoeMVersion: 68.0

After the update i cant connect my rayban storiesAfter the update i cant connect my rayban stories.VRSFRKVersion: 156.0

Doesn’t workAfter the new update, the connection doesn’t work..Lonewolf_HydeVersion: 152.0

Can’t connect my glassesI’ve been trying for 4 days to connect my brand new glasses and every time it tries to update it fails, I’m going to return them soon if it’s not fixed in a few days..SadLilFellaVersion: 150.0

Case look different?Yes. However pressing / clicking does do anything. Cannot pair. iPhone 15 pro iOS 17.2.1 Searching support useless. Would love some help!.YourFanMarcVersion: 148.0

Simply does not workYou literally have like the worst app in history.. all I want to use it for is simply transfer my RayBan stories photos and videos to my iPhone, that’s it. The app bugs, shuts down, crashes, fails to import, etc This app is useless..Investor and listenerVersion: 147.0

Can no longer access my contentAfter the latest update, it seems Meta is blocking me from accessing my content unless I allow them to access all photos on my iPhone which I am not prepared to do. This was not how the app worked up until recently and now the product is worthless to me and I lost access to all my previous photos and videos. Essentially held hostage until I give up my privacy. This should be illegal, I want my money back. The worst part is Apple has a setting that would allow the app to only import photos but the View app wants access to photos on my phone that has nothing to do with the View app. Absolute garbage!.LudograndVersion: 136.1

Unable to change capture length to 60 sec and change notification LED brightnessBeen using the Rayban Stories sunglasses for only a few days and so far i’ve encountered 2 major issues for me: 1. Ability to change the capture duration, 2. Ability to change the brightness of the LED for notification. Can I please get an assistance for this issue. I’m using an iPhone 14 pro Max..10-1-111Version: 136

Not able to log in to my account after the last update.I have been using view app for my two pairs of Ray ban stories. Early this week after the recent update.! I can’t log in to the new Meta. I’m afraid that I wil lose all my videos and pictures that I had. I couldn’t get hold of any one to help???!!.AbuhelalaVersion: 131.0

App SUCKS!!You can not download your pictures once you disconnect the sunglasses for charging or turn them off if not using them.Has Rayban Wifi error. If you did you have to reset them do forget the device in Bluetooth and reconnect to download pictures..Lucifer_himselfVersion: 121.0

Cannot import capturesEven thumbnails show up on the app, i cannot import them. i was looking forward to updates. this time, it still doesn't work..20221210userVersion: 99.0

The glasses can’t update + pairing issuesTried connecting the glasses on both my iphones (iphone 11 and 13) and had to reboot/shut-off/re-install app 2 times for bluetooth pairing… Once done I couldn’t get past the device update which fails due to an “wifi connection error” Really wanted to like them but will end up returning them.Not happy creator :(Version: 98.0

BROKEN, STORAGE HOGHad to momentarily offload app cause it took up so much space. Reinstalled and lost alllll my footage. STILL SHOWS UP AS USING 25GB of STORAGE SPACE WHAT GIVES not to mention it collects way too much data.WaynehalogenVersion: 89.0

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