Rowmote Customer Service

I upgraded to pro within the app, it has some glitches like i can only control my computer volume only when i open chrome or an app it can control from the dashboard, volume buttons used to work well to control the volume so no need to use app interface, that seems not to work in this update, i used to have an issue where it would loose connection/not find my mac, thats good now... i bought app when came out for a 1$ not the price it is today hence why im ok with the issues and quite satisfied.

I own a 2012 pro. And I'm using the iPhone 6 as a a remote with the MacBook. This app works great ! Saved myself 20 bucks from not buying an actual remote ! Plus I always have my phone on me so now the remote app is always with me. Plus the rowmote app on the iphone and on the MacBook always stay connected to each other without interfering with anything and it does drain any extra battery from both decides. Highly recommend this app ! Only one buck !

It is a functional trackpad and keyboard, developers make it clear what it can and can't do, and the Pro Version to do most of the basic functions you will most likely need. Developer has been pretty up front about it requiring both devices be on wifi, and I personally have never had a problem with this app. I have used it for years on several iphones/ipads and macs, and it works. Thanks!

The remote is great the only thing that would make it perfect is to have the ability to rewind just parts of what you are listening too instead of rewinding the entire thing. Is that possible? Add a rewind slider button? 👍☺️👍

Use with my Mac Mini connected to Samsung TV. Was originally using cheap PC wireless keyboard with trackpad but couldn't zoom, swipe etc. This app allows me to use all of the above. Feels like my MacBook. Much less bulky to use this app on iPhone and iPad compared to a keyboard. Love it!

I have had this app for several years through different computers and it has consistently worked well. The keyboard and mouse are easy to use. Great functioning!

If you’re on your couch and don’t want to use keyboard and mouse, this baby’s the best. And who doesn’t have their phone on them?

I bought the pro version and I can virtually do everything from the phone.

There a lot of apps that try to do this, but this app actually works and is very easy to use. Well worth the $5.

So far everything works fine with my macbook pro and my mac pro. Very useful for iTunes.

This was first recommended to me a few years ago by an Apple Store employee. Since then, I've used it daily to control my HTPC (mac + tv). I love this app.

Now my Mac is hooked to the TV set all the time and I sit back in my couch! I have full mouse and keyboard control with this app.

Cool idea for an app- requires a software program on the Mac you use it with. But it’s clever and cool- definitely worth trying out.

Would be great to have a lock screen widget

Very responsive, very handy app. Been using it all the time.

Not an Apple TV remote, but does control a Mac.

The greatest media controller I've found for free. Totally recommended.

As simple as that. Oh, and it's free.

Does exactly what I need it to

Trackpad works GREAT on my 2012 airbook....

I've been using this app since the very first release. It works pretty well as a remote for my Mac Mini that I'm using as a HTPC under my TV. Due to SAF (Spousal Acceptance Factor) the Mini is hidden in a cabinet so the Apple remote doesn't work. With this app I'm able to control my Mac over WiFi I would give it five stars, only I have some vague feelings of frustration when using it. I feel that the developer is too wedded to the idea of emulating the Apple hardware remote on its main screen. That was cool when the app first came out but it's very limiting. Some UX design work on the iOS app could produce something really outstanding. The OS X helper app has everything needed. I also wish the developer could provide a version for older iPhones. I use a decommissioned iPhone 2G for a remote, but can't apply any updates to it since this is iOS 4 or later. The Mac's helper app works with both the old version I have on the old iPhone, and my newer iPhone 4, which is good news.

It's very useful

I'd like to first point out, it's not a ripoff for those of you who obviously didn't put anytime into making the application work. Mine didn't work right away because of firewall issues in my apartment building, there could be other issues with your connection too. This is bound to happen since all computers are designed differently and have different personal setting that, chances are, you setup when you got the computer and just simply forgot about - its not a ripoff by any means. I previously had the original "Remote" application that worked for the longest time then with all the new updates, it stopped working this past month so I decided to change to Rowmote - needless to say, best decision I've made. The TECH SUPPORT is the best I've seen with any application and yes, that includes better than the pain in the neck Apple company applications who I can't stand dealing with some of their tech people. I emailed the head support person named Joe that has all his credentials on the website and he literally got back to me 10 minutes later (ok, maybe I got lucky that time but I emailed him again the following week and yet again I got a reply with 20 minutes) - this either tells me they never leave the computer or they got great service. Either way great app - its a must buy!!

I liked so much I got the pro version. I haven't read the reviews in a long time; although I'm sure plenty is repeated. I'll say what might not have been said. (I'm sorry, typed) Zoom function I use this a lot to look at movie files on tv. I zoom in so I can actually read the titles to choose which movie I want to watch. Then zoom back out. Many edits to app ie. Dark mode - great at nite Physical volume buttons can be used to adjust app volume (vlc volume) I use portrait (orientation of phone) as remote; landscape mode as trackpad. Many more Notification This is a wifi based app which means for everything to work properly you must have everything (phone being used with this app, computer being controlled- for example) connected to the same network (wifi) for it to work. Also you must have decent network connection. If you don't have a great connection of wireless to to router there can be an easy fix. For instance I had a crappy connection to my room. I finally pulled my router out from inside my homemade cinder block and wood tv stand; bam, instant great connection! I've tried few of these remote apps & this one is by far the best one for simplicity (after u finally get all your personal adjustments done) & ease of use. I believe there is a free version (at least there was when I first checked it out); get it. If you like; although you want more options or modify the way it performs pay the $5 bucks for the pro version on top of the money u waisted reading this review.

This is not clearly explained by the developer or Appl but it turns out that if you Upgrade via the in-app purchase YOU CAN UPGRADE ALL DEVICES at NO extra charge, iTunes will just tell you that you have already purchased that item and will upgrade the app on the additional devices withouth charging again. Only pain is to repeat the process on each device, however this is less work than buying the Pro version on the store and replacing the original one. Problem with this second method is that you have to configure whatever custom settings you have on all the devices and re-pair them with the computers. Also, costs an extra buck. I left the review similar to the original in the hope that it may clarify the situation for others in my same position. Apple TV support takes a bit of work and guts. This is a great app. Highly recommended.

At the beginning I thought it was missing functions, but upon closernlook an more use I really like it! I will probably upgrade to pro. I take back my last review and give them one more star! Update: did upgrade and I'm pretty happy, works as expected! Good app.

Works perfectly! Just what I needed! A remote to control the volume when I watch movies on my bed! For only $0.99!! It's a steal for sure

Just like the apple remote, but also does app-switching, fullscreen toggle, etc. The mac-side helper program is unobtrusive and uses the least memory of all similar programs I've tried. I ran into a couple bugs on my old device running is 3.1.1, but the developer was easy to reach via Twitter and quickly solved the problems! The free version does not offer mouse/keyboard control--if you need those you'll have to get the pro version.

It just rocks!

Extremely convenient!

Great app, always works, very easy to set up. Worth every penny :)

Great great app. Use it all the time. Great for Plex lovers.

Rowmote is a fantastic application! Since MacBooks no longer come with an Apple Remote, this is a necessity for all Mac owners! Rowmote works just as advertised and it now has a gorgeous new interface. Thanks to the developer for a job extremely well done!

Me and my fellow Mac Pro users don't have IR sensors, and therefore have never been able to use Front Row with a remote. Now, not only can I control Front Row from my couch, I can control a bunch of apps, and change music from other rooms (its WIFI !). This simple program just completed my entire setup, I'm in heaven. "Rowmote, you complete me"

Lost our remote- thank goodness for this app!

Once your on it through wifi it's BOMB ..

It is a must have if you own a Mac.

This app is just what I was looking for.

This is certainly the most well designed app for remote controlling OSX. Interface is great and helper/service app you install on the computer is simple and does not require configuration. Certainly a must have for OS X users with an iOS device.

I bought this app so I could control Plex on my MacBook Pro as it pushed video through Airplay to my TV. And the remote does this perfectly. Nicely spaced buttons, good design and a satisfying click sound. But then I also found, that with a few buttons, I could also launch or quit Plex and turn on and off Airplay, all from the iPhone. Just a really nicely thought and designed app. Highly recommend. Works well with other applications as well.

It is amazing, love it. Would love to use a keyboard for the search tho.

App works great for controlling my iMac from anywhere in the house over wifi..however for those who have updated to OS X Yosemite it has disabled a few features (specifically volume control)...if fixed five stars!

Easy to use. 5% of the price of the real thing. Win-win. Go for it !

Best way to control your Mac from the bed.

Love it ! Works great, very fast and smooth

Best remote out there. Totally worth buying if you are living within the apple ecosystem.

Very useful and seems pretty solid so far. My only recommendation is to make the app pc compatible as well so it can become more used more often.

Le graphisme est très bien.

No real issues other than it seems I have to download the RM Helper every once in a while. I have a Mac. Otherwise it works perfectly.

Awesome app. Has made my life so much easier.

Rien a dire

A very good app

Couldn't be simpler - works better than expected

Purchased the full version and live it! Takes the place of the tiny remote. :)

I cannot do a review on the pro version because I did not buy it at the app store rather I upgraded within this app. Unfortunately, anyone wanting to buy the pro version probably will not see this review. I got the regular Rowmote app to work quite quickly, but decided I could use the trackpad and keyboard also. Well, that is a big mistake. In the Pro version, many times if you tap the trackpad, the color wheel appears and stays. You are stuck until you can hard restart your Mac. Also, there is a landscape only mode, but I find it to be hard to manipulate with a keyboard. I would prefer a portrait-only mode but that does not exist. And if you check landscape-only mode, your trackpad will disappear unless your phone is in landscape position. It's a nice feature if you love landscape mode, but for the rest of us it is a hindrance. This is not a well-thought-out app and while I recommend (basic) Rowmote, I strongly dislike Rowmote Pro.

I can’t seem to get these two connected. I tried suggestions listed, I either want my money back or for someone to just show me how to make this work already…

I got this app because I needed to control my computer (in a wifi area) from my phone (in an area that doesn't get wifi) so I could watch Netflix in bed. What the description doesn't tell you is that you need a wifi connection on both devices for this to work. Basically I just wasted money because that defeats the purpose, if I had wifi where my phone is, I would just keep my computer by my bed. I was hoping for something that communicated with Bluetooth or IR but that is not the case. Very disappointed in this and if it were more than $1 I would be writing an email and asking for my money back.

Could not get it to work properly with Adobe acrobat creative cloud. Left and right buttons never advanced the slides.

No even with wifi in both devices worked for me. IP address is not recognized automatically. I tried several times introducing IP address manually, not even like that works.

Don't buy it. It's not even worth the $0.99. Stupid app won't even connect to my Apple TV which is THE ONLY reason I bought it. You shouldn't advertise you can get it to work with a device if it doesn't work. Bunch of crooks.

In spite of the fact that I installed the rownote helper and both my phone and Mac were on the same Wi-Fi network, the app never could see the Mac so I had to give up.

Picture shows the app with the option to control apple TV but you cannot

Just purchased and can’t get it to open on my iPad

I could not get app to work . I purchased the two upgraded versions and it still did not work !

Pictures imply that it can be used with computer or Apple TV. This is not the case at least for the .99 version.

It doesn't work with apple tv, don't buy if you need it for this reason.

This app just crashes on startup so it doesn't work at all! Don't waste your money for this crap

The app will not authenticate or connect. It simply does not work. Highly disappointed.

"Helper" app you have to install on your Mac is unavailable. Try that first if you can find it. Save your money.

Bought this app to replace a remote for my 2nd generation Apple TV. It's completely useless; won't connect at all.

Totally erratic on my MacBook Pro. Volume control moved presentation to next slide. I removed app.

Do nat spend money in this useless app.

I do not like it

Complete failure

The worst most useless peace of $#%t I have ever seen

Didn't work for me. How irritating.

I bought it for $1, co

Doesnt work

Do not work!! Dont waist your money....!!!!!

Good

Most places I do presentations at are educational or commercial locations, and their wifi has firewalls that can't be turned off, so this app won't work there.

Doesn't work.

Can’t access anything without purchasing an additional helper which it doesn’t state until after you’ve made the purchase. Then you need to purchase the upgrade remote. Cheaper to buy new remote.

I have purchased this app but doesn’t work at all

I got it to connect but it keeps disconnecting every time I go to use it and it takes forever to reconnect if it does at all- even then, only the volume controls work, none of the other buttons! Very disappointed, waste of time and money.

This does not work for Apple TV. Misleading app.

Wish I had read the reviews before wasting my dollar! It does not work with Apple TV.

I also wish I read the reviews. Needed it for apple tv. It does not work with apple tv! Very misleading.

This application is terrific, but hasn't reached it's full potential yet. Visual and audible feedback were conspicuously absent from the version I purchased initially. When I `pushed a button' there was no corresponding movement on the Rowmote interface. Audio feedback has been added to the latest update, so when you push a button now, you hear an audible `click'. This was not necessary on the original Apple remote, because when you pressed a physical button it moved. The interface is gorgeous, but is oversimplified for a device capable of doing so much. If visual feedback and possibly a backlit `LCD' display were included in a future release, it would make a terrific application an excellent one.

Completely misleading, defintiely does not control your Apple TV unless you have a Mac computer...should be Mac Remote and skip any reference to Apple TV!!!

Constant connectivity problems, when it works it's fine but it's almost always dropping the connection. Very frustrating

App works fine, the screenshot is deceiving though. The remote doesn't look like that, its much uglier and triangular.

In theory this app is great for someone who watches tv from their computer from across the room. For that reason I love it - a huge lifesaver. That being said, the rowmote sporadically fails to work with no way to resolve it but to remove it and reinstall. It's so inconvenient. A huge fail.

Rien a faire... Perte de temps assurée.

Je n'arrive pas à rien faire avec cette application .

Je ne peux meme pas essayer la remote car sa recherche un Mac mais moi jen ai besoin pour le apple tv avec mon ipad... jai pas de mac... donc cest de la belle merde... je me suis fait avoir !

Doesn't work with Apple TV and you have to download accessory to your Mac 👎

It's crap! Don't waste your money! It doesn't connect to any devices!!!

This application requires you to install a program on your computer. The program is a package, and we are not able to view the contents. Apparently it makes system changes, which have problems to be reversed. Check the support forum. I contacted the developer, and he was totally unhelpful. I assume the "pro" version is the same. Buyer beware.

But, a waste of valuable time. When you install the recommended setup software from their site, it adds unwanted software to your browser and computer!