Rowmote Pro For Mac Customer Service

Been a happy trouble free user of Rowmote Pro for many years. Since I’m terminally lazy, Rowmote Pro’s ability to allow me to control my computer, using either my iPhone or iPad, without having to physically get up and go to my desk across the room, seem like a minor miracle! Although, my physical fitness has taken a major downturn as a result. Be warned! But with my recent iOS update to 11.4.1 from the previous 11.4, I started experiencing connect issues on my iPhone 6 but oddly enough not on my iPad Pro which also is running iOS 11.4.1. If your also experiencing a similar problem, I think I might have a simple workaround till the developer and/or Apple figure out and correct the problem! If Rowmote Pro after launch searches but is unable to connect successfully to your computer, shut it down, open control center and switch WiFi off then back on, on your device. Then relaunch Rowmote Pro. It should now connect with your computer successfully. At least it’s worked ever time for me. Hope it works for you as well! And remember if people give you pain for being “lazy”! Please inform them that finding faster and simpler ways of doing everyday mundane tasks, which is just another way of saying a lazy way of doing it, has probably been behind most major scientific advancements for the last 150 years! So take that you overly physically fit people!! 😝 iwolf2

I have been using this app for years now, it wasn’t until recently that the app started acting up. Everything works amazing except the track pad does not work on my MacBook anymore. I deleted and downloaded the app again but it did nothing other than paying for the pro version again.

I have this app for years and it has never failed me. Seriously, when I can’t get Bluetooth keyboards to work or remote apps to wake wake a stubborn Mac, this is the app I turn to. When I want to sleep my monitor at night, this is the app I turn to. When I’m listening to Pandora through my home thanks to airplay speakers and this is app I turn to for control of the music. I cannot say enough great things about it. It’s great anytime you have a Mac connected to a tv directly or through an AppleTV. Honestly, I hope the developers don’t mess with a good thing and just keep it great. I have read the other reviews, so I’m curious was others think.

Having tried virtually every remote app since the initial iPad 1, I’ll never understand the low adoption rate of this app. On the negative side, it’s no frills nothing fancy. On the plus side, it works. It works. It always, since the initial release, works. It’s infinitely more functional and versatile than any other HTPC remote app or the Apple Remote. It’s super simple to use. This is the only interface my family will use to watch Plex. There's an Apple TV4 sitting on top of our media mini. But when it’s time to watch Plex, the tv input is immediately switched to the mini and someone reaches for an i-device. For the simple reason Rowmote always works. The fact it works without our ATV4 in the chain is an added bonus. The ATV is hardly the paragon of stability. It also takes the Plex app/Infuse/MrMC and all the others out of the loop. Users of these apps will know the value of this statement.

With the update to Big Sur came the Airplay feature no longer being executed. When I try any airplay feature with Rowmote pro and the latest helper update none of the actions work. Please let me know if I can fix this on my own or if it is a known bug being addressed. Thanks for the terrific app. Been using it for years.

I’ve been using this app for years. It’s never given me issues of any sort. It just always works and with almost every option a keyboard and trackpad has. This is especially nice since I have rearranged my home studio. I no longer need to sit directly in front of the computer to record and perform light engineering work. Very happy.

Love this app, does exactly what I want. When I’m too lazy to go over to my computer I can remotely sleep it. I can move the mouse. I can control the volume... it’s just works the way I want it to. A few times I’ve had connection problems but that’s been less than 10% of the time.

Will have to get used to the new UI layout of this app. After many years of using this app, I miss the old UI layout which I still think was very good, but at least, this app is still back up and working with my old iMac! Thanks for the update and fix!

Finally a much needed update has arrived, especially for the new iPhones. Even though there is still an issue with fn functions not properly displaying in landscape mode. Hopefully a fix will come sooner then later.

I think this is the best one out there, however sometimes it does take a while to connect or gets lost. What would be even better is if the volume button were mapped since I need to use command volume to change the system volume on my iMac with my Apollo preamp.

I think I’ve been looking for this tool my entire life as I stream a lot using a VPN on my computer and it’s a pain to get up to control the remote functions (play, pause, volume.) This app was easy to install and connect. A great need meets a great solution.

This app may be ancient, but it does exactly what you need it to do. *Make sure you give the helper app on your Mac accessibility access*. I’m using it to control my laptop playing videos in Firefox. My phone is now my media remote!

Currently on the XR and the full functionality isn’t there. Works great on my old iPhone 6 but on XR it doesn’t fit the display and buttons are not all working etc. Please see what you can do dev team.

Been a long time user, and fan of Rowmote. What puts it over the edge for me though, copy paste?! That said, I'm not sure how secure it is to use this over a network - but it's a daily part of my life for sure.

I love this app, but when can it be updated to be compatible with new iPhones?

But please I SAY PLEASE do an update for the new iphone X screen so that sweet curve ui gets an all around curve illusion in the shape of the iphone x screen! (hope you understand what i’m trying to say...)

This app never fails me. Just migrated to a new Mac Studio and this gem keeps shining. Thank you!

Used this app for years. Wish they would update it to play nice with my new iPhone.

Trouble free remote control. I've had no issues.

If you're using your computer to watch stuff on your tv this app is perfect.

Can't live without it

Its my favorite portable mouse / keyboard but please make a watch version !

Pretty good on the iPhone too.

Love this app! If it does not connect just kill the app and relaunch. My go to solution when the kids loose the Mac mini keyboard. Thanks!

I bought this app when I bought a MacMini to use as a home theater PC. I wanted something that had a trackpad and keyboard built in, Rowmote has that. I like that it is open to controlling things such as finder, I chatted away in iChat with it, e-mailed people via the mail app and in Safari, and controlled Plex with no issues. The only thing that is wrong with this application (and it's not wrong just touchy), is that the shake to toggle the keyboard is so sensitive that I sneeze and it toggles the keyboard off and on. I wish we can lock the screen. For example, if I am using the trackpad I can lock it in both landscape or portrait and likewise with the keyboard. That's really the only thing I'd enhance. I love that it reacts to two finger scrolling (that is a plus to those of us who use a notebook frequently. It also seems to be semi friendly on the battery.

That is a nice app

Love it!

I've tried almost all of the alternatives to Rowmote - they all work fine, but Rowmote has been the best experience by far. It's incredible in it's simplicity. Though I consider myself very "techical", I found that the other remote apps actually had too many features - too many buttons everywhere. Rowmote is streamlined - you can use it almost without looking (which is impressive for an app on an iPhone). While the developer does constantly add little tweaks and updates, they never get in the way. This app just keeps getting better and better. Plus I feel good that my money is going to a med student (I think the developer is one?) I had an issue with the app and emailed him at his personal email which he provided, and he actually wrote me back and offered to troubleshoot the issue. Seriously, that's awesome. I have never, ever taken the time to write a review but I just have so many great things to say about this app. Just buy it. And don't skimp out - the extra dollar is way worth it for the Pro version. It's the cheapest and most functional remote you'll ever buy. The new dock that wa recently added is awesome too by the way - genius!! Buy this now!!!!!!!!!

Contact the developer before writing this App off. Developers have no way of responding to App Store reviews, no way to contact the person who left the review, and no way to issue a refund through the App Store. Developers would like to resolve issues rather than receive negative reviews. Most of them do this for the love of it and not for the money. Thats why most of them are free or nearly free. After emailing the developer he contacted me with in 15 min on a Sunday at 4:30 PM. The developer was very helpful and then explained that he has version 2.0 done and is waiting on Apple to approve it. Well written App. Very simple and yet still has all the features that a Mac user has learned to love. Waiting for update release to fix remaining bugs. Using an iphone, Macbook pro and an Airport Extreme and mouse doesn't work to its fullest ability yet. Thats the only thing that is preventing me from giving it a 5 star rating.

This is not clearly explained by the developer or Appl but it turns out that if you Upgrade via the in-app purchase YOU CAN UPGRADE ALL DEVICES at NO extra charge, iTunes will just tell you that you have already purchased that item and will upgrade the app on the additional devices withouth charging again. Only pain is to repeat the process on each device, however this is less work than buying the Pro version on the store and replacing the original one. Problem with this second method is that you have to configure whatever custom settings you have on all the devices and re-pair them with the computers. Also, costs an extra buck. I left the review similar to the original in the hope that it may clarify the situation for others in my same position. Apple TV support takes a bit of work and guts. This is a great app. Highly recommended.

This is a great app. For those of you who are wondering whether or not this is a practical app, consider you're making a presentation at work or at church and you're using your computer through the projector. You obviously can't control you computer from there. So, that's where this app comes in handy. It not only functions as a remote, bit also as a wireless mouse and keyboard. You can also use this at home to run iTunes from anywhere in the house if you've got a wireless network. It gives you great control over your computer from a distance. The only con to this app is that it drains your battery. However, you can avoid this problem by going to your settings and turning "Airplane Mode" on. This will turn off your Airport so the battery won't drain as fast. You'll have to turn "Airplane Mode" off every time you want to use it, but it's not that big of a hassle. Great app overall!

This is really a great app for controlling a Mac. It's fast, constantly getting updated, and the developer was quick to respond to my question. There are so many applications that have built-in settings, and the app launcher is a really helpful tool too. Only a few suggestions for improvement - sometimes it disconnects from Wifi and takes forever to reconnect, which is kind of annoying when I want to quickly pause a song or something. This very well could be just the iPhone, too, but any fixes would be great! Second, I was so excited to see controls for the Pandora One desktop app. However, some greater controls over the app would be awesome! Like, if we could somehow change stations and like a song, as well as see what's currently playing. Finally, support for Radioshift in the same way would be sweeeeet. Hope these get added soon, and keep up the good work!

I own hundreds of apps and there are a only a few that I use every day!! This app has been a sweet addition to my night time ritual! I take my iPhone, switch on this app and turn on Relax Melodie's raindrops, or iTunes or a movie, whatever I want and turn the volume up and then put the display to sleep and go to sleep! ALL FROM ACROSS THE ROOM ! A simple well-thought-out application that works with the iPhone flawlessly! You can start using this app right away because you don't need to read any instructions to use it! Not to be taken for granted.... I don't think that I will ever not own and use this app, every day! Sound silly, but I really do like it and think it's definitely worth purchasing and using daily, It's all about MAC (a compliment of the highest degree) Thank you to the developers of this app and thank you to Steve Jobs, for putting a spark into some of our lives! 🌟📲💻💡🔋🎶👍

I've been using this app for over a year now. It never fails! Originally, I compared it to the competition and, I found this one to be the best, by far. Considering its form-factor and ease of use, it's as if it was designed by Apple. In other words, it has the look that resembles a stock app, and the seamlessness and ease of use to (also of stock Apple apps) to compliment it. Usually I employ it as a simple remote control (which is initially what I was after) to use with my MacBook Air when I have it docked to my Thunderbolt Display, and I'm either watching movies, or listening to music, while not at the computer, but doing other things around the room or even around the house. Since it uses WiFi to connect, there are never any issues with lagging, and the range is anywhere you can pick up your wireless signal on your phone. In other words, I can control my computer from anywhere in the house: upstairs, downstairs, even outside. There are numerous useful other features aside from a barebones remote, as well. There is an easy toggle from the remote over to a touchpad, which works great, and therein, it includes access to a full keyboard with all the special keys (command, control, option). Even better, the dock on your Mac can also be accessed, which allows for easy application control. In sum, there's so much this little app can be used for, and I probably have yet to explore its full potential. But, for how well it works as even a simple remote, it was easily the best app I have purchased, and it was only $1.99! Also, there have always been timely updates, and I have never once had a crash.

If you're looking for a wifi based remote for your Mac mini media center or the like, this is the app you want. I've used air mouse, plex's remote, apple remote for iTunes and when I had line of sight, the IR remote control from apple. This app is the closest you will come to emulating the apple remote control. Air mouse was great but it was glitchy. Plex's remote is great for surfing the plex library, but it's navigation remote lags. Rowmote will bring it all together. Sure you an use remote for iTunes and plex's app for their specific things, but if you are running Eyetv as well, Rowmote is the most user friendly app to family proof your media center. My wife is tech saavy before this app I got complaints when I moved the Mac mini to another room so I could clean up my living room because she couldn't use the IR remote. Once I got this app, the complaining stopped. Thank you Rowmote!

Rowmote Pro does exactly what it says on the tin. It's a remote control for your Mac / Apple TV. The pro version has the very nice addition of allowing you to use your device as a remote track-pad and keyboard (with keyboard modifiers). This thing has changed the way I watch TV - no more fumbling for remote controls, everything is in one place! The UI is slick and intuitive and offers audible feedback when buttons are pressed making it very easy to use without having to look at the device. Rowmote Pro integrates with many mainstream media programs (Quicktime, Plex, Front Row, EyeTV to name a few...) and it even allows you to launch these applications right from your device at the touch of a button (no more worrying about whether you remembered to start the application before sitting down to watch some TV!) Highly recommended!

This app is awesome! I had a little trouble getting it to work at first, but Joel at rowmote support walked me through my difficulties step by step. Now that I've used the application it is amazing! I no longer have the need to have a keyboard and a mouse around. I only wish I had known about this program a month or so ago before I purchased a magic mouse! I have purchased many apps for the iPhone and now the iPad, this is the first time I have ever written a review of one. I felt compelled to because of the wonderful and timely technical support of this application. I have read many horror stories of other users having issues with apps and getting no response from the developer. This is not one of those apps! It does what it says it does and if you need assistance rest assured you will be helped when needed. Buy with confidence!

Can’t get it to pair up with amazon Prime though.... would love that!

This app is such a gift I have made a point of coming to leave a review. I use it to type on my MacBook Pro, and occasionally use the trackpad function too. The trackpad is slightly jerky but still amazing if I’ve forgotten my mouse. The keyboard however is fantastic. I don’t need to buy a separate Bluetooth keyboard anymore! Haven’t had any connectivity issues between my iPad (using as Bluetooth keyboard) and the Mac thus far, the connector programme seems to work really well. I am so stoked with this app. I have to have my laptop elevated to eye level these days due to post-concussion syndrome so really needed to be able to operate it without having to lug a Bluetooth keyboard around with me. Can also operate using my iPhone. So pleased.

L'application est facile à utiliser et il fonctionne très bien

Pro, n'hésitez pas ! Rien de plus simple, intuitif, presque tous les applications utiles sous les doigts. Il serait pratique de pouvoir choisir les applications que l'on possède sur notre Mac et pouvoir l'ajouter dans Rowmote Pro. N'oublier surtout pas d'installer la mise à jour (helper) sur votre Mac, car cela ne se fait pas tout seul, dommage, peut-être dans une mise à jour. Great work. Best regards.

Not having to buy another mouse or remote makes this app the greatest thing. So convenient!

Perfect to manage all my MacBook Pro from anywhere in my appartment like change the music playing on my Bluetooth speaker without living my bath..

This app is brilliant. I hesitated to buy it because I thought it relied on an existing WiFi network. I hadn't realized that I can create my own network on my Mac without a router. This means it works perfect in any environment. I can now do keynote presentations in large lecture halls where my computer must be located a great distance from the podium and my Apple remote won't work. Thank you Rowmote!

Great on iPhone and iPad mini! Perfectly functional and helpful friendly customer support. I have used Rowmote Pro for nearly 2 years.

I use this app to control a Mac mini and a MacBook pro. It is so easy to set up its ridiculous! Just install the rowmote server on your computer, start the remote app on your iPhone, and voila! Easy peezy!

Off to a good start and the only thing I can think of so far is that it would be nice for the App to be able to ping the computer and wake it up. Right now I need to use a mouse or keyboard to do that. But I will keep looking for a solution. Otherwise it does everything as advertised. Really handy.

AirPlay to Apple TV button doesn't show up on macOS Sierra with dual monitors.

Nothing much to say other than it works..no issues here.

I have tried many remote control apps and Rowmote Pro is simply the best in its class. It's easy to use - no manual required - and it doesn't try to stuff a million superfluous "features" into one app but includes all the features you look for in remote app. Also, one payment of $6.99 unlocks the entire app unlike another remote app that charges a few bucks per "partial upgrade". If you're looking for a high quality (stable) and well-designed app with which to control your computer...your search is over!

Works as advertised. Easy to setup and use. Awesome for entering text rather than clicking through with the normal remote.

It's really a great app. I wish it worked in horizontal mode with the fn functions but oh well.

This is a great app. Do yourself a favor and get it now.

This app works GREAT. Have had no issues. Does way MORE than I initially thought it would. Very pleased with it.

At first it was somewhat confusing, after 2 min got it working, flawlessly, it's been 3+ years now... Still amazing!

App works great no issues, does what it says

Works right off. Very accurate mouse.

Exactly as advertised. Works great on my iMac.

Reliable way for me to integrate my iPad and Macbook while presenting in front of an audience. On occasion I have ro go off script, amd the keyboard lets me do that. Worked perfectly the first time I tried this app, and every time since.

Great for watching movies on the big screen. Skip ahead and back performs unpredictable things, but volume works perfectly. Trackpad is not as good as built in, but it works fine and prevents getting up. Having a keyboard while one slouches is most excellent. I would buy this again.

Love love love

That's a must for each Mac and iOS user

This app is great. ;)

It works great as a remote and equally well as a keyboard/mouse combo. The ability to remotely launch any app from the taskbar is a real bonus! I've experienced no input lag with my Mac Mini on the mouse. Also of note is the terrific support of the app from the developer! I put in a request to the developer to add support for a specific app that I wanted to be able to remotely launch and not only did I hear back from them right away, but they updated rowmote helper and it added the feature I requested! I usually don't leave app reviews unless it's something that really blows me away, and rowmote pro and the developer have done that and then some! Well worth the price! Keep up the great work!

This app is outstanding- I HIGHLY recommend this to any Mac owner! Change the volume, scroll down pages, click, and do everything at the tip of your phone! Very convenient when your laptop is far away and you're to lazy to get up and use it ;)

Works as it say....everything functions so easy....better even then the Magic Trackpad and the Apple Keyboard .

This is a really cool app. Does everything says it will. I little learning curve but we'll worth the money. No need for wireless key board or mouse. Highly recommended.

Crashes XBMC 8/10 times.

I'm usually very hard on apps with my reviews, but this app works great. It does everything it it supposed to do and I have yet to see an error. Kudos to these programmers. :)

I was running the cracked app for a while. I loved it! Now I'm paying for it because its so useful!

Very nice app!

Easy to use

Everything worked wonderfully until this update! The keyboard is the biggest issue… I go to type on the Rowmote Pro app while working in Microsoft Word on my iMac, but what I type does not show up correctly on my computer. The text bar you have at the top of the Rowmote keyboard seems to take precedence over what I actually want to have show up on my computer and it’s not always what I type. When I hit delete so I can backspace, it deletes more than one letter at a time. if I want to hit “command” M to minimize my window, nothing works… It’s the same for any “command” function I try to do. This app was CRUCIAL to me being efficient as a quadriplegic and now it doesn’t work… WHY did you change it when it was working fine?! PLEASE go back to the previous version until you have all the bugs worked out!

Once upon a time this was the best remote control on the App Store. Simple and sleek in its design, it allowed you to easily control your Apple devices… Now there are a lot of connection issues and sometimes even if your computer is in range it says that it’s unavailable. The troubleshooting help on the website is a very little help, but if you email the support team they do get back to you relatively quickly. I would say the fact that they don’t bother to update the information in the App Store, compatible applications, or the design of the app says a lot. I don’t know if this app is on its way out, but that’s what it feels like nowadays.

I have been using this app for about 2 years solid now everyday probably every 30 minutes or so for a few hours a day. Up until about six months ago it was perfect. Then started having connection issues with every single use. Sometimes it can't reconnect unless I restart the entire program on both the mac and ipad. So I reinstalled on both, if anything the issue has gotten worse. So its only effective to use maybe about 70% of the time. Otherwise its a great app and can be extremely useful when working properly.

Contacted support about the app not working on my iPhone XR. The author told me it doesn’t work on my phone. I’m also getting a warning on my macOS Catalina HTPC that a library is out of date and will not be supported in future updates. Apple needs to give authors a window to ensure their apps support the current platforms and OS’s, otherwise risk your app being removed from the store. Or, put a restriction as to what devices can download based on their current OS/Hardware and whether or not the app has been verified by the to support that OS/Hardware combination.

I’ve been using rowmote for many years and it’s never worked quite as it should, I just updated to 4.2.4 and finally it’s working as it should… That is until I restarted my computer, at which point it’s back to its jerky movements old self… oh well maybe the next step date or fix it…. Regardless, still a great app…

The Pro version is easily the best remote when it works. For years now it’s been ridiculously difficult to connect to my computer. It often takes 10 attempts to connect. It’s incredibly frustrating. I’ve written to the dev about it twice and he was dismissive. Roll the dice and try your luck.

This app used to be amazing. Now with, I guess all of the iOS updates, this app very rarely even connects, or in the middle of using it, it disconnects. If anything does work at all it’s only the pause button. The mousepad/trackpad never works period. Very disappointing. Used to be quite amazing.

Half the time I try to use this app it can't connect and I have to use my MBP to remote into my Mac mini to control it. Pretty useless app if it rarely connects. This app needs a lot of help to be useful.

Doesn’t stay connected.

Needs to be updated for new screens.

Same network and setting up a Mac mini. This app never connects.

For some reason about a year ago the keypad stopped working. Wouldn’t pay for it the way it is

Constantly disconnects

We’re on iOS 12 now, the interface is so dated, and doesn’t fit my X screen. Incredibly disappointed this app wasn’t kept up to date. Was awesome when it was first introduced.

Just a cautionary note, you have to load software on your Mac and you can only do so if your os Greater than version 13.0 which it looks like can’t be low on older systems. Looks great but without this morning, I’ve wasted my money.

Please update this app to be optimized with iPhone X . I update my apps everyday and I don’t recall seeing any updates since I installed.

Works perfectly fine if your computer is mac!!!

The app holds a connection to my MacBook for about 7 seconds of mouse pointer movement, then craps out and loses the connection. What a piece of crap. Great idea... Now, MAKE IT WORK! For $5, this thing better work PERFECTLY!

Every other application I have allows me to use it on my ipod, and my iphone. I was greatly disappointed to realize that I had to pay double for this application, if I would have known that I would not have installed the second, maybe not even the first first....learn from my lesson.

The 99 cent version works very well as remote with my modified ATV that has Rowmote enabled. Based on this, I moved up to the $4.99 Pro version to use for keyboard entry for ATV - for text this would be so much better than using scrolling cursor. Could not get Pro version to allow iPhone keyboard entry in any ATV app. No response from the developer - too bad this might have been promising program for ATV owners.

Garbage could not get it to work

Ok, I admit, I didn't read the whole description of the app so I'm sure it's great - despite the fact Apple TV requires a hack for the rowmote to work. Buying it at the app store I never thought for a moment I'd have to deal with a hack. I'm really disapointed. I don't want to have to play around with anything, after years as a PC user I want simplicity.

Fonctionne bien merci

Does not work most of the time due to connection problems. Only works intermittently.

Get “Remote" from the Apple Store it’s an Apple application and it’s free.

Spent an hour trying to get it to work. Connected to my Mac Mini but the mouse had ridiculous latency. Waste of time.

Stopped working with my Apple TV 2

Works good but needs to add a PC link up too, and a better link up for keyboard use on atv2