AT&T Office@Hand Customer Service

AT&T Office@Hand Positive Reviews

Good App, but could be betterThe things I don't like are what has been mentioned before. That it interrupts a current phone conversation when a call comes in, the alerts to text messages are not always coming through and what I don't like at all is that the it often doesn't ring when a call comes in through the app. Also important to me would be to be able to group text which has not been possible. Please add that - it’s the 21st century! When I have to group text I have to do either from my personal number, which defeats the purpose of having a business number, or I use my google voice number. That’s pretty sad . I think those features are very basic and should be provided on a solid basis. What I do like about the app is that I have business phone number on my regular phone. I am a Realtor and really have to have my number everywhere. So this is a nice option. It works pretty often, just not always. I get the phone calls also on my computer which is great and the notifications also come to my email. So this is helpful so as to not miss a call that could potentially cost me several thousand dollars..MichaelagileVersion: 19.3.0

It’s Okay, But Needs Improvement ...... Calls are often choppy sounding and if you’re on a call with another call coming in, the 2nd incoming call would go directly to voicemail w/o having the option of answering. Additionally and most of the time the calls will only ring once or maybe even one-half a ring and then go to voicemail. Not nearly enough time for someone who is working at something else to have time enough to answer! I believe if these problems could be improved or even all together alleviated this would make the Office@Hand app one of the very best secondary line apps available on the market today..MomeeGoVersion: 19.4.1

I works, but…This is the app that we, my coworkers and I, used while working remotely for almost two years. We still use it back in the office, mainly for texting while coordinating work and it does what is supposed to do. My request to the developers, if I may, would be to resize the texting field line of the interface which currently allows for the window to show previous texts on about 92% of the vertical window space and only about 8% for typing a new text! 😳 Could we make it more like 60/40 ratio? I keep my app up on my screen about 2 inches wide horizontally and top to bottom vertically. I work mainly with graphics software and screen sqft is at a premium. Just give the user the ability to resize that texting line field to suit individual needs. Thank you..7MaggiePRVersion: 21.4.20.99506

Better than beforeThe app is way better than before! I’ve had this service for over three years now and it’s definitely better today than before. In their latest update, you can now see which number your client had called through the mobile app. I currently have two phone numbers through this service, one for the front of office and one for the back of office. I can now see which phone number a client called so that I know how to properly address them. I also like the fact that you can now record phone calls and listen to them once the call has ended. Of course, be sure you’re following state laws. One thing I would like to see as a feature, is the ability to see call history and text message in ONE thread. There is a service called OpenPhone that maintains all calls and text messages to a specific number. So instead of having to toggle back-and-forth your call history and text message, you can see everything in one thread. would love to see that feature within this app..DJ Yung VibeVersion: 23.1.20

On phoneHave been using this app for over a year I think. First time I could see who was all on the phone. Then got an update and lost that part. Then another update and it came back. Now another update and I have lost it again. I hoping I am not missing a setting someplace. It is really helpful to see who is on their phone while I am traveling..Rickh h h 3160Version: 21.3.21.95526

Great AppI really enjoy this app. It’s great to be able to use my personal phone, but have a separate work number without having another device. Only suggestions I would provide to AT&T/RingCentral would be the SMS experience and messages. Feel like each message takes up a ton of room. Looks out of date, especially with the rest of the app being really good. On messages, it would be nice to have some sort of read identifier once the person I message has looked it or if I’ve mentioned someone on a team..DtstricklandVersion: 21.4.20.99506

Just 1 (particularly problematic) bugV2.1.35 looks to have solved several issues our business (about 70 Office@Hand phones) had been having. I would give this app 5 stars, but we continue to have problems with the phones in a call queue continuing to ring, after one phone has answered the incoming call already. We’ve ruled out new calls coming into the queue as the problem, so as far as we can tell, there is still an ongoing bug with the cloud PBX not recognizing that 1 phone in a queue has already answered the incoming call. Once Office@Hand can gets this bug fixed, I’ll definitely give 5 stars, as we love everts else about it!.IamtheravenVersion: 20.1.35

Call QualityThere a times when Ivan hear the person on the other line but they cannot hear me. Makes it difficult to communicate when I have good internet service..ATRS1234567890123Version: 10.3

Call forwarding (beta)From what I can see, I observed no glitches and the calls did in fact get forwarded to the person of my choosing. Wonderful feature..Poooter ~Y2KGuard~Version: 22.2.20

Virtual LearningI have been using the application for virtual learning and have had very few hiccups. User must have up to date browsers but the quality of the stream was excellent!.MediaForAllAgesVersion: 20.3.20.68868

Excellent!This app has everything I need and works great. Thank you for listening to my ideas and bringing them to the app!.SolracwinsVersion: 22.3.21

Works as expected!Been using since March 2019! Overall it’s does what they say it is supposed to do. When there is static it’s the weather or Internet... so I give it a 4 overall!.FabbingitVersion: 19.2.0

Calls drop if you lock your iPhoneI have been on several calls where I hit the lock button on my iPhone and calls drop..SO.FLO. guyVersion: 10.2

Works great for meGreat app. This delivers all of the right features I need to manage my business..Nova beans 76Version: 23.1.20

Staticky/ dropped callsI like being able to screen my callers but when ever I make/receive calls it’s very staticky and my calls drop..Benz04Version: 10.1

OkThis ap is ok but the quality of sound is poor. It’s hard to hear the other person and there is a lot of echo..Acu46Version: 10.1

Ok app but…When you hit decline. It doesn’t stop. At 459 pm when you close at 5 you don’t wanna talk to that customer. Can’t decline call. Keeps ringing.The big giy jrVersion: 22.2.20

Nice appThe phone ring needs a special tone to distinguish calls..Lic65Version: 10.3

Good!Works pretty well with a good WiFi connection..DeacristianeVersion: 9.4

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AT&T Office@Hand Negative Reviews

Functional but disappointingGot prompted To review, so basically I was using the latest version of RingCentral through my nonprofit. We have decided to try the Office@Hand app, however it’s features are lacking some of the Abilities that ring central had incorporated into their app. Feels like we jumped back in time using older software. Still working bugs out but cannot delete individual calls ... For example must clear the entire call log. So far quite buggy with just basic set up of how to dial out and what phone number shows up when I’m dialing out. Hopefully it will smooth out but has been a rough start.1slowturtleVersion: 19.3.0

Office NOT at HandDo not use this app or Office@Hand if you are a business and want to use this for your cell phone use. I found out the hard way! The customer service is horrible and there’s so many levels that you will need to talk to. You will spend hours and hours talking to tech service to help you figure this out and there’s no instructions about it so I hope no one ever talks you into using this. Even when I tried to cancel this service they screwed that up! So I had to have my account re-opened and they had to do another credit check to reopen my account so that I could go ahead and close it in Port my number back. What a nightmare! Beware!!!.Pete's reviews 4 UVersion: 11

Cannot keep upI will give it to the companies involved, this is a massive undertaking to have the available features- I can appreciate that for sure. The major upset is that the execution and application is always a miss. I am not exaggerating when I say at least once a week, we experience problems because the app is not compatible with system updates or vice versa, or numbers don’t link correctly, or setting up voicemails doesn’t work, or calls keep dropping, or, or, or..... I wish the system was more seamless but for now we are trudging thru as best we can..CsparmtxVersion: 19.3.0

New update is horrible!!!Office at hand was working fine for me until recently (yesterday).. I forgot to turn off automatic app updates on my phone so it updated. I wish I could go back... This newest update has suddenly made all my calls spotty and staticky. It’s so bad, I have to call people back from my own personal cell. What’s the point of having a work phone with work app if it doesn’t work?! I know it’s not my phone hardware itself either because all my calls were just fine before. Please fix this developers!!.Lalahehehaha1Version: 20.1.35

Good for receiving messages, not good for receiving/making callsIt has been great to receive messages and be able to text clients through this app....but when the calls are constantly garbled and interrupted by other calls coming in...then it is embarrassing and makes us look cheap and unprofessional because our phone system doesn’t work half the time. I end up using my personal phone as well, so this app is basically good for taking messages like a virtual secretary..MelanieBDVersion: 10.1

Truly Dislike This PlatformMaybe it works when you live at a desk, but is klunky for mobile use. The configuration is not intuitive. The contact storage is terrible and feeds my iPhone based contacts countless duplicates. Caller ID is not transparent. I do not need this much complexity to receive or answer a phone call. We used this to manage a virtual office number, but it’s so klunky and ineffective, I just give clients my direct cell phone number. I would not recommend this app to anyone, and frequently gripe about its shortcomings to our corporate administrators..PoolboyeEKVersion: 10.2.2

Poor performanceBe prepared for scam calls and texts. This morning I had to “sign in”. Appears they have performed a maintenance; however, once signed in, waiting for email to verify my identity, the app has now froze up. Poor performance and technical function for AT&T. I am hoping the app improves because the purpose for IS a good idea and is needed for people working “out of the office”. It enables one to stay connected without having to carry multiple phones..SusieqrobVersion: 20.1.30

Great in theoryThis app has been nothing but trouble since I installed it. Our business runs on sending pictures of docs back and forth and even though the app promises to allow that, I've never had a picture come through. I ended up having to start using my personal phone number and never use this app because of the trouble it causes. I can't answer a call until I deny the first screen and accept the second one. What is that about?? Super frustrating. DO NOT SPEND MONEY ON THIS APP!.KpinkfVersion: 9.2.1.3.10

Required to use itI have to use this app for my work phone extension, but it's easier to just use my actual cell phone most days. Being able to transfer is nice, but I can't warm transfer from the app. Also, no one can hear me when I use it have the time. I find myswlf switching to my cell phone most days. If I didn't have to use this app for my work I would delete it..Working but notVersion: 10.2.2

My desk phone no longer ringsDownloaded the app to stop receiving spam text messages. Now my desk phone will not ring. I have deleted the app, and still will not ring. Downloaded app again so at least I can get my calls. Now rings for a second and will not connect when I try to answer. Called to get help, sounded like there was a loud tv in the back ground and baby crying. Was accidentally hung up on. Ridiculously frustrating..CrapallthegoodonesaretakenVersion: 20.1.35

Horrible app.Constant dropped calls. Constant calls that never actually ring to alert me. I only know that someone just tried to call me when I see the missed call notification which I have to actually go into that portion of the app to see. Doesn’t integrate with InnoCaption which is a necessity for me as a deaf person. Horrible experience overall..AmysayssoVersion: 21.1.20

Combined 5 years of useI’ve used y’all in two company’s and my biggest pet peeve is no support on iWatch, I hate having to have my phone physically on me 24/7, but can’t miss a work call. Also, crappy text notifications- voicemail messages notifications always spotty, can’t rely on them, have to log into email to check to see if we have vm.KaykayremVersion: 23.3.20

Mediocrity at its most mediocreIt’s not a terrible app, but it’s far from good. Put a little effort into your interface. I don’t have the time to tell you all of your shortcomings. They’re numerous enough that if you actually tried using your own app, you’d know what I’m talking about..ZLSethVersion: 22.1.20

Before latest upgrade was greatI loved the previous version of this app. It was straightforward, intuitive and it just worked. Now, evening finding the place to access a conference call is like a secret. The old version had a tab for that—called conference. I don’t think this is an improvement. Staff are asking me how to use it. Never with the previous version..TonyrgaVersion: 20.1.30

New update is terribleThe new update has resulted in the loss of the toggle icons so all I see are squares when we are selecting who phone lines will transfer to. Have to have the app just so calls can go through but have to use the web page to actually make the transfers. Worst update ever.Jb2054Version: 21.4.20.99506

WorstI only have this application because my business is mobile, but the application, phone system and customer service is the worst. It takes forever to get phone phone support when you need it so one chooses not to waste time and deal with the many shortages this service has..UgotluckyVersion: 10.2

A big fat zero.This is absolutely the most worthless phone system there could be, as soon as I get the time I’ll have to go to the att store and get rid of this stupid app. I just hope I’ll be able to keep this number since it’s already in ad print. I just wish I could give it zero stars. A big fat 0..Klim kadidelhoperVersion: 10.2

Absolutely the worst customer serviceAt@t has the absolute worst customer service with this product. 10 hours trying to get this setup in the AT&T store or on the phone with customer service. If there was a way to give a negative star rate I would ..Red6712:98Version: 22.3.21

Ok but stutteringWhen not on Wi-Fi I can get 18 seconds into a phone call then it just cuts out and says unstable network. I have at&t phone service and unlimited data. Makes no sense.. when on Wi-Fi all works perfectly..Dustin EllsworthVersion: 22.2.20

Needs workI'm stuck with this app because I use the service, it might be the best of its kind. But, it needs work. Few elements of the GUI are intuitive to me and It often has bad connections..AsldkfnVersion: 9.2.1.3.10

Good but rough.The app is convenient but the admin tools hardly work and are a major let down trying to get things resolved remotely. Needs MAJOR work..SpatzjoVersion: 21.4.20.99506

Admin function doesn’t workUntil recently I was able to switch the operator extension using the app. It was very useful. Now I’m getting an error. I contacted help and was told they don’t help with that. This is unacceptable for business..Appirate!Version: 20.3.25

Lost contacts with updateUpdated the app and lost all saved contacts, texts and voicemails. This is our business phone so that’s very unfortunate.Deck SolutionsVersion: 20.3.10

Way behind the curveThere is no way to establish a group for texts. I deal with large groups and this is absolutely ridiculous. If I weren’t required to utilize this app for work I would have ditched it a long time ago..Jintsgirl11Version: 10.1

ATT is the WorstIf you like horrible customer service with an IT support team that is completely clue less then ATT is a great option. Hours of trouble shooting and they tell me my line is not ringing due to a KNOWN problem. Complete Joke..Zj560003Version: 19.3.3

Getting WorseThe app is now requiring me to sign in every day. Awful. Who would use this trash over their regular phone app if you have to sign in all the time?.JaycenRVersion: 20.1.35

Can’t Never Get SupportI’ve been having an issue with contacting customer’s in different countries and I’ve reached out a few times and don’t get help. Help!!.PBFY GBVersion: 21.1.20

Doesn’t workCalls don’t connect properly and connection is terrible. I end up just *67 ing people. When it drops, it doesn’t show me the number I just called to redial it..ThaliamfVersion: 21.1.20

Been using around 18 months nowDo NOT buy this app!!! It’s terrible I’ve had to use it for years and finally stopped and just use my personal number. Thanks!.Chris DarityVersion: 10.2.2

Disconnects whatever call I’m on.SO frustrating. It’ll disconnect my call if I’m already on the phone and a RingCentral call comes in. Gonna delete the app..Ironman1406Version: 20.1.35

Rarely worksDoesn’t work well on my phone and is especially bad on PC. Don’t recommend at all..CantdindanavailablenicknameVersion: 19.4.1

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