Pocket Photo Customer Service

I know there are some bad reviews but I personally have had no issues with mine. Yeah it’s not as clear as the newer models and saturated colors but I knew that when I bought it 5 years ago. I now have iphone15 plus and latest iOS and still worked. It initially won’t connect and I thought its life is over but then it miraculously did within a span of 5 minutes.

I have had this printer for 10+ years and just rediscovered it. After taking a while for the Bluetooth connection to go through, the printer works wondrously! The built in filters and stickers are very nostalgic and cute 😊

I am a big technology lover… This app connects to the pocket LG photo printer and allows you to print instant prints from your iPhone, Let me tell you... at a party, on a cruise, in a bar… you should see people freak out when you take and print their picture from the iPhone. The printer device is easy to get via ebay and other US retailers. The paper… At first I was only finding Korea, but now Target online and other online retailers are selling the paper. I have had no problem getting new paper supplies (actually have a large stockpile of it). LG did a great job with the app allowing you to add boarders and other custom changes to the pictures prior to printing. Can’t say enough about how much I love the toy that goes along with this app. Works off bluetooth… also supports NFC (but the iPhone does not yet). I am hoping the next iPhone will support NFC so i can also use it with the LG printer….

All my pictures won't sync and I can only choose from 65 of them when I have 600 more and it won't let me choose those and I just got this for Christmas and I was so excited to use it and everything but I can't choose my other pictures I really hope you guys fix this!!!

It's amazing i love it but only problem i have is why aren't all of my photos coming up? i have over 220 pictures and only 44 come up and i can't print the ones i want to print.. please fix this issue, other than that i love this app

App is easy to use. Just missing features like, letting adjust photo to your preference. Instead of cropping it by default. Overall great.

I got the lg yellow popo photo printer as a Christmas present and I love it. It's simple and easy to use and it's a great Polaroid substitute.

Great little app. Great little printer. Easy setup and straight forward. Surprised by quality of prints! Great colors and detail. Very please with app and printer! Sheikh Ronaldo

LG made a amazing stuff with this app.

Kudos to LG! My long-forgotten photo printer, which is over 10 years old, still works perfectly. This app remains compatible with the ancient model, and even the films I bought back then—well past their expiration date—still work. Very impressive! Five stars because of the excellent long term support. Thanks!

I’ve been using almost over 6 years and no problem at all and great features!

Just bought the LG pocket photo! It's simple to use and the printing quality is great! This app allows us to edit the photos before printing. Love that it's small enough to carry around in my bag, and I can use it when I'm travelling! Definitely recommend this!

Fairly quick, responsive, and straightforward to print photos. 2 stars off because it and the printer are very finicky about which pictures they'll actually print. Something to do with the size and resolution? Seems like the app should scale appropriately.

If you still have time to return the device, DO IT!!!!! Although my phone is on the latest software update and I have a recent released phone (iphone13), the app has a hard time connecting with Bluetooth to allow the printing to occur: when I go on Bluetooth, it says that the printer is connected to my phone but when I go on the app it says otherwise and wont recognize the Bluetooth connection is activated. I’ve gone 10 long minutes trying to turn Bluetooth on and off and redownloading the app to see if it fixes the issue but I still manage to go on the same loophole. I’m so fed up with this printer. So far it’s only printed photos with horizontal streaks going across 🥸

Hello, this is my first review but I’ve been trying to connect the printer via Bluetooth to my phone. It’s been unsuccessful and I believe it is due to the lack of updates in the app. Please fix this whenever possible because many still enjoy your printing products but it would be hard to continue using it if the app is not fixed.

My girls both have this printer and we still have 5packs of papers but everything’s useless because the app wouldn’t work anymore. Yes I have the latest iOS, restarted the phone and the printer, etc. This is how LG treats their customers and it’s the exact reason that I don’t use any of their products. Absolute garbage.

I agree with the last review! Please update the app and fix the issue with these printers!!! They are connected but will not actually work! Please help many still try to use these!

Never had issues with this printer before. Now every time I want to print a photo, it opens my photos but promptly kicks me right out. I love this printer. Please fix this bug. Would hate for this to become a paperweight

Very glad to see the update with redesign! However, as a man, the PINK icon and UI are really unacceptable. Do you only care female users? Please rethink about it and make some changes soon.

Wont update firmware and very difficult to connect with Bluetooth even if it says “connected”

The pocket photo does not connect to my I phone 7+ or my I pad, bad quality poorly made product would not recommend.

Never had a problem before but now the App doesn’t connect message keeps popping up!!!

This app needs to be updated

Fix it!

The LG printer will not connect to my new iPhone 6+. It worked with my old iPhone 5, but will not connect to my new phone. It also will not connect to my iPad Mini. I have updated the printer, but still no connection. Very disappointed.

Cool app but please update the frames you can choose. not many to choose from and makes it not as fun. also, please make am update that can allow users to upload all pictures . this app just seems like its been left alone for quite some time . will update to 5stars once you fix the issues myself and others are having. this app has potential so please read your reviews and make us happy customers :) thanks

I just got the printer in the mail and I was excited to use it but the app won't sync properly with my photos. I can only choose from 4 photos on the LG app while I have a good 1,000 photos on my phone. I'm really disappointed and I hope there's a fix for this.

Does this NOT work with the iPhone 6+? I have the iCloud photo thing turned on and well out of my over 2000 pictures this app only picks out 24 ??? What crap ! What use is it if you can't see all of your pictures ???? How stupid.

After my first 2 photos printed on May 1, 2017, I haven't been able to print. Try collage option; app crashes. Make edits; app crashes. Photo printer has awesome potential...if I could use it. Please give this app some love and attention; hasn't been updated in years.

1. Please enable iCloud with this. 2. Enable location detection and add an option of a frame with the name of the place, current temperature and weather of the day (Useful for travellers to remind them of their trips). 3. Add business card printing feature.

Just got this printer foe Christmas 2015 and only 121 pictures from my photo library show up in the app's display. I have an IPhone 6s. Useless! What a shame! No support online.. Can only call Hong Kong!! Really?! I will be returning it TODAY!!!

Needs to be strengthened

Recently updated the iOS on my iPhone and now I cannot open the photos to print. Hopefully they come out with something ASAP so I can actually put this to use...

You would think the developers would update the app so that the printer would stay connected. Nope. Now I have a useless photo printer until they update this.

Works but the language is in Korean and there is no option to change it to English....👎 I've tried redownloading it and all the app setting stuff but still can't change it.

This app needs an update ASAP. It doesn’t seem to be compatible with the iOS 11. I just updated my phone and now I cannot use my photo pocket. It’s highly frustrating! Other than that it’s a great little printer. But update it already!!!!!! Some apps are annoying because they have an update every week. Lol this one last update was a year ago!!!! Come on you guys!!!

This app have been broken now， plz fix the bug! It will shut down imeditely when I open it. Plz fix it. Otherwise, i cannot use my pocketphoto!!!

Of the 200+ photos in my phone, this gem can only display one. Please fix this, as the printer is a very expensive paperweight right now.

The app used to work fine, but now framing the picture is more difficult and the borders are unusable because they don't stay on the border.

I was not sure the Pocket photo printer from LG is compatible with my Iphone5s or not. When i found this app on the apple app store, believed apple store and the developer , that having this app, means iphone can print photos using this app and the mentioned device ( the LG photo pocket printer). But it did not work It is not meant to work The device is not set to function if with Apple device What a mess Nabeel Alkhatib

This app is useless!!!! I bought my LG photo printer today and after I downloaded the app, I couldn't open it!!!!!! This is stupid!!! I bought the printer but I can use it now!!!!! So So So So ridiculous!!!! I am so mad!!!

I feel stupid because I bought that printer. It is useless because the f... app just doesn't work properly. So, you do yourself a favor STAY AWAY from this app and that printer.

I can't even open the app anymore it just keeps crashing. I've deleted and reinstalled like five times...useless...

Does NOT work at all !! The new update says "fixed some bugs"... What bugs are you fixing, huh? Fix that obvious problem/mistake !!!!!!

None of the frames are in the right place- they are all pushed up so that the top is out of shot!!! Fix this please!!!!!!

It shows paired device not found.

I love the idea. Love the printer. But the app keeps crashing. Need to print some photos at party. Please please please fix the app.

Like the app and the printer but the app keeps crashing!!! Please fix!

Any update?

How can you pair this device to iphone?

IPhone 4S iOS 7.0.6 unable to pair with printer.

I phone 5s can not open this App.

It can not work for I-Pad ,I-phone5s. Please fix it ASAP.

After updating, it won't work anymore

After I update the app, my phone cannot connect to the machine. Bluetooth does not work. Even I successfully connect it, the app just show it doesn’t!

Somehow it doesn’t show photo in print page, can’t print anymore

LG photo printer works fine on my Mac via Bluetooth but does not work at all on iOS! This makes the printer and app useless LG please fix! LG really need to update their software game falling behind badly compared to peers!

This app has been kept popping out in iOS. Pls fix the bug!!

Terrible doesn't connect to the iPhone and no one to explain why it will show up on the computer but not with the apple products (iPad, iPod or iPhone...) Junk !