Windows App Mobile Customer Service

I have been using RD Client for some time now, and while I can see that you have improved one thing, you still fail with the other. The improved thing is that since the latest update, when you switch from RD Client to another app and then back to RD Client again, the image transmitted from the PC does not slide down, leaving a black area at the top of the screen anymore. On the other hand, however, you still haven’t solved the issue with the sound of what is being played back on the PC being disrupted. By „disruption” I mean that while you can hear some of the portions of the sounds that are being played back (everything being transmitted continuously, without disruptions), other portions of the same sounds being played back on the PC cannot be heard, but they are dropped out. And when the sounds happen to begin fading back in again, they sound „torn”, similarly to when interference disrupts the continuousness of the sound. The interference and the fading back in of the sounds can be said to roughly be sinusoidal in nature, with the intervals with and without disruptions being shorter or longer in length. You should work on eliminating the said sound transmission disruptions because it doesn’t seem to be a difficult thing to eliminate if applications from other developers manage to transmit such sounds without any such disruptions whatsoever. And since it is so that I can tell that other applications manage to do so from my own experience, it is not a problem with my home network Wi-Fi bandwidth being too low.

The developer betas for ipad OS 16 were released almost a year ago now! Meaning they’ve have a year to implement full screen support for stage manager external monitor. In a Remote Desktop app this is a necessary feature and I have a hard time understand what the excuse could be that this hasn’t been updated for this critical feature yet. UPDATE: I’m so confused. The latest updated as of 9.5.23 says “the update you’ve all been waiting for!” And lists as a feature “the ability to display on an external monitor”. WHAT? We were always able to display the session on an external monitor. The issue is compatibility with stage manager and being able to resize the window and utilize full screen via stage manager on external monitor. And it still doesn’t work. I have no idea what they are talking about! UPDATE: Devs have fixed external monitor support for iPads using Stage Manager. I can now utilize full screen RDP on external monitor with stage manager. In my opinion, took way too long, but better late than never. Well done on listening to user feedback. I have updated my rating accordingly.

This RDP client is excellent. Very smooth and intuitive! Performance and graphics is pretty great. I give it 4-stars because there are two issues that kind of bother me. Issue #1: Once connected to the session, you can’t hide the tool bar at the top. In older versions, you were able to hide it, and it would simply have a small-transparent pulldown to select the keyboard. Now, it cannot be hidden and instead can just slide left or right. If you have a browser open with multiple tabs, the toolbar is big enough to cover one of the tabs. Issue #2: If you’re connected to a session, and you switch apps on the iPhone, when you jump back to Remote Desktop, sometimes the display is messed up. The session will only show half of the screen, or the remote images will tear and essentially won’t refresh and stay partially stuck on the previous image. The only way to correct it is to disconnect from the session and reconnect.

Microsoft hasn’t been known in the past for smoothly interoperating with products from other software companies, but their Remote Desktop clients are an exception. Connections are smooth even over LTE and most of the Windows client features and options are available. There are two input methods: a simple tap-based method which works well for UWP apps, and a cursor-based method that more or less uses your phone screen as a trackpad. The input method can be switched with two taps, and the keyboard can be shown with one tap. The only thing I would like to see is a way to access certain keyboard keys that aren’t present on iOS, such as arrow keys. You can open the On-screen Keyboard in Windows, but a virtual keyboard being clicked by a virtual mouse being controlled by a touchscreen becomes pretty laborious to get anything done with.

I had an issue with this app and posted a review. The devs actually contacted me to let me know its a known issue and after the latest update it appears to be working fine now on my new iPad with keyboard. Thats way more support than I anticipated and puts this back at an easy 5 stars. Thanks for the quick update- it worked (at least for me). Below is the feedback that got a response (Old Review)This used to be my goto RDP app to access my windows machine but in this version it seems that the mouse “location” is actually about 3-5cm higher than the mouse pointer is showing when using a magic keyboard or apple pen. Very frustrating. Makes it almost impossible to accurately use and takes this from a constantly used app to something I may delete

Still no 3D Touch. Taptic touch shouldn’t replace it on iPhone X and below. Developer response: I understand your reasoning but it’s still false to say force touch has been “replaced” on iPhone X, as it still works to use force touch to do all those things you mentioned, with press + hold as an alternative method. It is quicker and less error-prone for users to do a force touch to right-click rather than hold and wait, which is less intuitive and not as efficient. There’s also no haptic feedback so it just doesn’t feel right. Update 3: crashes fixed! But force touch removed?? I see a response that says iOS13 removed force touch but that is false.. it is still supported on iPhone X and right-click was much better with it. Update 2: still crashes twice upon opening.. Update: taking off a star because it crashes a lot now After years of waiting we got the update we were waiting for, and it’s a big one! The app is overall much improved and even supports dark mode. When connected, the display still does not fill the full display of iPhone X with no option to change that. It does use a larger portion of the screen than before though. Overall great update and looking forward to future improvements!

I’ve been using an iPad to remote into a windows desktop for years and I’ve seen this app (and others) mature to something that is getting very close to the desktop experience. Four stars for how far this has come. However, like most of the M.S. apps, they often take a very long time to adopt new features provided by OS updates, which is a bit of a shame. One missing feature that you find on desktop Remote Desktop Clents is Smart Card redirection. This is not available on Remote Desktop for iOS however, and is a deal breaker in some situations. You cannot log into a windows machine that requires smart cards even though CryptoTokenKit has existed since iPad OS 16.1 would love to see this added for managed machines that require this level of security.

Microsoft's Remote Desktop Client for iPad has always been a solid (and free) app that made it easy to connect to windows machines. The App had some issues in the beginning but with every update Microsoft has really improved the App and added some neat features. The App is so good now it works nearly flawlessly. The latest release has a great new my Desktop page, and is very responsive to inputs. I would give the app five stars if it weren't for the lack of Touch ID security (it’s very surprising and annoying that this app doesn’t have any security feature to launch it). It’s also limited to Windows machines. Adding Touch ID and the ability to remotely connect to Macs on my network would make this the best Remote Desktop app on the market.

I like the simplicity of this Remote Desktop program from Microsoft which does not require to install additional software on the server site. For occasional use, it is sufficient although the features are not as rich as some other program I have used before, including Logmein. I need to access to office desktops with central administration not allowing individuals to install network-traffic programs, so RDP satisfies the requirement. However, keyboard (apple magic keyboard or smarter keyboard) both do not work properly under iPadOS 15.4 RC. In particular, the space key and arrow keys are not working ( space can be inserted by option+space though discovered after random search). Please hurry up and update the app! Overall, it works well enough!

First, I have used this for years. It has barely improved, barely any new features in5 years. My biggest gripe though, how do I turn the crosshairs in the middle for moving my screen around? Randomly it goes away if I go to the menu a few times, I even was able to move it a couple of times but not all the time. Most times you push it you just jiggle the screen around, it isn’t like or just moves after long pressing which it should be. there seems to be no way to remove it completely other than not having touch mode on which is useless on an iPad. Let me remove completely the useless crosshairs! If I want it on temporarily (I don’t) you can add it to the menu to be turned on or off!

It’s too bad so many people are giving this app poor reviews based on things that have nothing to do with the app itself. Yes, you need to have a vpn server in your home network to use outside the network. This is true of all rdp connections. Also, keep in mind your upload bandwidth needs to be sufficient to support the connection. I’m running 3 work stations on my home network with a UniFi controller and a usg with radius server for vpn. My upload speed is about 30mbs. This app lets me flawlessly connect to any computer on my network from anywhere on the planet through an encrypted connection. Oh, and it’s free. Yes, I’m not going to be working on spreadsheets on my iPhone but it is nice to have another way to connect in a pinch. Love it!

I regularly use Remote Desktop from inside my network and outside my network with port forwarding. Primarily for software development. I also use teamviewer since one of my computers has an issue where it will only connect from windows Remote Desktop one time before needing the WiFi card disabled and reenabled. I can tell you that using this on an iPad and iPhone is like having the computer right in front of you. When away, it depends on your network connection speed, but I regularly use windows RDP for work, school, and leisure. If you’re going to use it via port forwarding though, I recommend reviewing your security settings on your router, because it is a risk...but necessary sometimes.

This app does everything it needs to. It seems like most negative reviews are from people who are expecting this app to do more than what is is made to do. This app is a simple RDP client. Just like on Windows, RDP works best over the local network. If you want to access RDP outside of a local network- there are two main options. By default, RDP operates over port 3389. For access outside of your local network, you must open port 3389 on your firewall. Doing this however, leaves your PC (and any devices on network) vulnerable and is not recommended. The best way in my opinion to access RDP from the internet is to use a VPN (such as OpenVPN) to tunnel into your local network, and access your RDP PCs over their local IP or Hostname.

This app is great for IT professionals. It works great for accessing any Windows Pro OS that’s listening on TCP port 3389 (it even allows you to use Remote Desktop gateway). If you are NOT an IT professional, this application is most likely not for you - it will obviously work when on the same network, but it will require port forwarding/routing when outside the network (this can be quite dangerous, especially if your workstation is not patched to protect you from the current RDP exploits). My only gripe at the moment is the application does not take advantage of displays larger than that of the iPhone 6+ (the display ratio and size is very small on the iPhone XS, XS Max, 11Pro, etc). This will get my 5 stars when it’s updated.

App works extremely well with latest iOS on 3rd gen iPad Air and i7 laptop with Windows 10 Pro (fully patched)... ...except, no matter the resolution, when a session is active and I move the mouse pointer to the bottom of the screen, the whole remote display moves up a couple about a 1/2”, leaving blank/black space at bottom. Does not seem to be case that the screen display is too large, since when I move the mouse pointer to the top of the screen, the whole remote display fits (shifts back down) again. Never had this problem before (I stopped using this app for about a year).

Can’t stress enough how useful this app is for Windows/iPad users. Incredibly easy to set up and use. I use it at work and home. I can access all my servers, even legacy ones. I have a Bluetooth mouse that I pair with my 12.9 iPad. All of the buttons work as they would on my desktop. With a keyboard case my iPad becomes my iPad. I use slide-over for iPad apps. I created Windows VMs on my desktop for my family to connect with their iPads as well. Not for games but there are GPU registry tweaks that allow you to utilize your dedicated GPU hardware for Adobe CC software.

UPDATE: Microsoft fixed this issue within a week of the new M4 iPad being released and it works great on the new OLED screen. Thanks for the quick turnaround. Love this app on my old iPads however the mouse precision no longer tracks properly on the new OLED display and is not consistent on where the actual click occurs depending upon where the pointer is on the screen. Suspect it can be fixed with a software update, but at the moment it is not useful so I need to go back to my old iPad for Remote Desktop purposes.

Real Title: This Would Be Amazing If It Worked. I got RemoteDesktop as a way to access my PC remotely. That is what the app is supposed to do, and that is what it failed to do. The setup process was surprisingly easy; And I’m able to connect to my PC without error. However, it’s not actually connected. I only see a picture of my desktop, and am completely unable to interact with it in any way; Not only that, but it doesn’t show any of the apps I had open when I last used my PC, nor does my live wallpaper show up. I am able to glide the mouse around fine, but can’t click on anything. I can’t even highlight the desktop or use my external keyboard. This software would be amazing.. if it worked. Now, I am away from my PC, completely unable to use it, and therefore not able to download a different remote access software. Thanks a lot, Microsoft; Please fix this ASAP.

Audio is constantly cutting out but that doesn't bother me. I tried messing around with games, so I pulled up the keyboard but using WASD or 1234 doesn't do anything :/ But I guess games weren't really why this program was made, so that's understandable. If the audio could be fixed, that'd be awesome! The graphics are very nice and moving the mouse is very smooth. I don't really like that the keyboard takes up half the screen, so maybe add a function to zoom out or something. I understand updates take time and RD Client may not be your main focus, but please work on updates in the future.

**updated. This has need fixed. I downloaded the Beta from Test Flight, but not more than a day later the regular update came out. In both of these devices the pointer target is a bit off. It’s super annoying. I found reference to it on the MS support page, but it has yet to be patched. It is the same whether I’m using the in screen virtual pointer or an actual hardware mouse. Everything is perfect on my iPhone 14 Pro and my old 2021 M1 iPad Pro, so it’s definitely something to do with these new devices.

I think this is an awesome client that enables very robust Windows usage no matter what kind of iOS/iPadOS device you’re running. I’m giving it four instead of five stars only because I wish there were some more intuitive options for local connectivity via ETH-enabled hubs; at present, this kind of connection scenario does not appear to work out of the box like others do. Aside from wanting additional customization options for the display driver, it’s great and I will continue to use it.

This app is seamless for running your home desktop through the LAN or WAN. For anyone trying to do much else than that tempter your expectations here. Much respect to the developers who made this an easy and free process to work remotely from this device. Hats off!! I am currently teleworking and would be bound to my computer by my smart card. Being on my desktop made this kind of a drag. After using this app I can now become a productive member of the household...kinda... Fast integration, easy WAN Setup and touch controls for windows make this a game changer.

Hello, there seems to be an issue when being connected to a VPN and trying to connect to a server by supplying the host name instead of the IP address. Supplying the host name works fine at our company’s location, but it appears over VPN it doesn’t resolve the host name. I’m pretty certain this is an issue with iOS 12, as I could replicate it in mobile Safari and it works fine on all other platforms with your client, so I just wanted to bring it to your attention which is why I still gave 5 stars.

The last update makes the whole experience seamless. The only thing I would suggest is for those with compatible mice, there should be a editable tracking speed feature, as the tracking speed for a connected Bluetooth mouse is very small. Maybe even making the mouse-mode more like using a trackpad on a laptop instead of the mouse moving the exact distance as your finger would make the app easier to use as well.

As of writing this review the app isn't optimized for the iPhone X screen yet. What's cool about this app right now although it's not optimized yet is that I can cover both sides of the screen with my hands and it doesn't move the mouse or on my remote PC. Please add some sort of feature that allows the user to disable using the entire screen for moving the mouse cursor on the PC. Although any type of remote control app has reliability issues especially over wireless networks, it's a great app. Keep up the good work.

I would rarely go out of my way to rate an app let alone write a review but had to send some good vibes towards the MS Remote Desktop app. I use it daily from my iPhone for work and personal. Saves me from having to lug around a laptop wherever I go. The trick is to use Mouse Cursor mode instead of Touch, way more functionality with that option. Also zooming in and out is your friend on smaller screens like the iPhone. Highly recommend this tool for IT professionals. I would say it’s my favorite Microsoft utility.

This is hands down one of the best RDP apps for iPad. I'm hoping the developers can now take it one step forward to provide full support for mouse/trackpad gestures. I know you can configure the RDP to use the mouse; however, it only appears to support a left click. The developer responded back that full mouse support will be introduced in May of this year. No changes yet to support scrolling with the mouse wheel, etc. Will there be a third option in the RDP to use all features of the mouse as if it were an RDP app on a PC?

It’s been working fine for me (generally). Obviously requires some setup, but it’s also free and without ads or subscription tiers. The BIGGEST gripe I have, is that it hasn’t been updated to take advantage of iOS16’s full screen support. This would be huge for my workflow as it would allow the best of both worlds (i.e., desktop environments and tablets). I’m hoping to see this rolled out soon as I’d like to avoid moving to a non-MS developed app.

Really easy to setup. Very simple to use and offers all the features I need. So far I've encounter no glitches. 👍

Took a bit of effort to set up but works great when done

It just works which is great. Head back the 5th star because the app doesn’t seem to have the frame rate or graphics capabilities required to use some host programs effectively. For example panning in some cad programs should show a smooth animation of the workspace translating across the screen, and do in other Remote Desktop apps. In windows that animation fails. I’ve fiddled with settings but nothing seems to help. Other than that this is a great tool for accessing my PC remotely.

Cannot use keyboard when using sonicwall Remote Desktop in web browsers.

The apps name is not confusing in anyway. If you’re confused by it? Read a book and build up your intelligence.

Amin likes

I really like this app for RDP connection to my Windows 11 laptop from my iPad. It works quite well in Stage Manager mode.

I used to have an RDP service but with this all is more easy!

I wrote my review couple weeks ago complaining about dual monitor, then today’s release its been added.

This app works about 90% of the time and the two main issues that I have are due to the size of the RDP client window on an extra monitor and the option to reduce background login attempts. 1. The size of the RDP client window is great on the iPad and works well and is the full size of the iPad window. But once you connect the iPad to an extra monitor(Dell U2415 in my case) the RDP window will not fill up the entire monitor screen. There is a significant gap around the RDP window on the extra monitor. This is not a typical with apps on the extra monitor because there are three dots in the top center of the app that usually allows for the app to go full screen and then the app will fill up the entire window. This option is usually an option on most apps but is not an option on this app. This is a big deal when you are trying to use the extra monitor to work off of and have a monitor that is more than 1-2’ away from your eyes. Once this is fixed this app will be much more beneficial. 2. The option to reduce background login attempts is a necessary option because currently this app will attempt logins until either the computer is locked out or the security login software locks out. Both of which are a nuisance next time you attempt to login. Needs to determine options to resolve this issue to prevent nuisance login attempts and reduce false locks out of the remote computer.

The new keyboard they added ruined this app - it’s buggy and unreliable. Often cropped and zoomed in which makes it not only useless, but you can’t dismiss it, so it blocks your screen. You can still manually open the Apple Keyboard, which works perfectly, but the new buggy keyboard opens automatically when you tap any text field and it’s infuriating. Also, while the Apple keyboard used to open automatically, now you have to manually open it, the screen scroll control stays on after you dismiss the Apple keyboard and the automatic screen adjustment when a keyboard comes up is buggy and sometimes leaves a huge black blank area at the top. This new two keyboard design is terrible, buggy, confusing, obnoxious and was not ready to be released. I wish there was a way to revert to the old version. I loved this app before, but now it actually makes it easier to actually just physically go to my PC instead.

For the most part, the app works well - definitely better than most other options I've tried. As an IT guy who occasionally needs to work remotely though, it's essentially useless to me. A while back, it seems, a change was made to the key encoding sent from the app to the remote system to improve compatibility with remote keyboards but in doing so, it broke the ability to interact with anything beyond the remote system (e.g. virtual machines or remote sessions). This has been a niche but longstanding problem with no response from Microsoft for years now but it should be so simple to solve - introduce a toggle for "standard" or "enhanced" key compatibility at the least or do something a bit more elegant that I don't have an example for at the moment. Would love to see this updated and then could happily give the app 5 stars and stop relying on third party alternatives.

I’ve been encountering keyboard issues ever since the rebrand from Remote Desktop to Windows App Mobile. Sometimes the keyboard never appears when the log in prompt appears when entering a remote session. I get around this by just closing/re-opening the app. What I’ve been unable to fix is the keyboard never appearing when in a remote session. It sometimes does appear, but it’s clipping and the bottom of my screen so all I see is the windows, esc key, etc. My fix for this is to just enable the OSD within windows, but it cumbersome to work with on a phone. Tried playing with resolution/orientation/setting up from scratch/app reinstall/phone reset and nothing sticks. Everything else is solid otherwise. Lowkey we don’t need to commit to anymore rebrands and app functionality merges please spare our souls and just leave things the way they were we are weary.

The latest version 10.5.1 has a “new” functionality that makes it extremely difficult to work. When you log in to your RDP session the app uses both screens making it impossible to work on your iPad apps and RDP at the same time. I constantly work in RDP and have another screen using the excel app on my iPad. Instead I have a screen that is completely black and says Connected to External Monitor. Great! 😤 It renders one screen completely useless. The way it previously worked was fine. I could still make the app be full screen on my second monitor and transfer the RDP session between screens. Now I have to memorize what I want to transfer from RDP to my local drive, because a lot of the work I am doing does not allow for Copy/Paste. Also, when trying to toggle between multiple RDP sessions using the arrow button to show all active sessions it constantly closes going back to the black screen making it really difficult to switch between sessions. It’s like a race to beat the glitch. I would appreciate it if you could add a setting to disable the use of External Display mode while connected to multiple monitors and allow previous functionality to transfer RDP between monitors.

This RDP client was mostly, fine, I mean, it wasn’t fancy or anything, but it’s RDP, so what do you expect! This latest update is beyond buggy, and nearly unusable, though. I’m also quite confused why various features like switching screens seem to not be possible anymore? It almost seems like a downgrade… In terms of just some of the most annoying bugs or UX issues I experienced within the first 10 minutes of using it the supposed update: - My taskbar is flickering throughout the connection. - The mouse completely freezes after a few minutes of being connected until fully reconnecting. - The orange status dot seems to trigger action center half of the time rather than it. (iPhone) - Standard features, namely multiple screens, are completely unavailable now. What if I wanted my original window layout..? I like the idea of the new UI, with the floating dot, since more screen space, but it doesn’t really work correctly with all these issues… I really cannot believe how this major of a update would pass any type of QA, since it doesn’t seem like I’m the only one having this problem.

This apps reminds me of when Russians had to wait in line for toilet paper 🧻 . Russians were grateful because at least they had toilet paper. That’s kind of where this app “sits” 🚽 in the scale of things relative to remote desktop apps in general. But because of IT shops love affair with Microsoft, you’re stuck with this thing. It crashes every time I use it on the Mac and has questionable results on the iPad. As long as Microsoft purely caters to the IT people who want to restrict your ability to do work in the name of security (checkbox security) this app will always suffer. The latest upgrade now comes with support for the “MAM” [sic] server which they called mobile device management server (MDM). If they misspelled “MDM”, how well do you think the software is written? Upgrade? No MAM, no thank you!

All the respect to app developers, but what happened to this app?? The last update introduced a myriad of bugs and removed helpful features. Whenever I reopen the app after a few hours, it crashes at least three times. The connection randomly freezes and requires a hard restart of the app. This is all on a home network, too, not RDP over the internet. A long press used to perform a right-click, but they did away with that and now you must click with two fingers. The long press was great because I'm handicapped and have a hard time extending two fingers. All these issues began with version 10.0.1. It is helpful that they increased the mouse pointer for increased visibility, though. There's not many options for RDP in the app store, please fix this app!

I used to enjoy this app a lot. Since several months ago I’ve never been able to connect to any of the computers using this app. Every time I try to connect to a computer, it tells me that it couldn’t be found after only two seconds. I used to think it’s because I didn’t set up the Remote Desktop on the computer I want to connect to correctly. I fiddled with that several times and finally gave up. I downloaded the remote desktop client on macOS today and tried to connect to a desktop. It worked perfectly (which is where I want this star to be awarded to make it a 6-star app). I immediately tried to connect to the same desktop under the same Wi-Fi using this phone. The problem persists, even after I deleted and reinstalled it. Of course I’ve checked that every privilege this app asks, especially being able to find devices under the same network, is granted. I tried with another phone with iOS 14.4 and unsurprisingly that doesn’t work either. I don’t understand how people in this review section are able to get this thing working. I have no intention to ruin this product’s rating. I only want this app to work again😔.

I tried for hours and hours.... 1. You cannot use Windows 10 Home, you need Pro. It cost me $99 to upgrade 2. Connected very easily INSIDE MY HOUSE and worked great. 3. If you want to connect to Windows from outside your network, this app does very little for you. 4. For internet remote connection you need to preform “Port Mapping” within your router. I had never heard of this. Lots of research is involved. It can be dangerous because it opens your PC to the world. There are ways to make it safe. 5. I followed 5 different websites and videos, step by step but AirPort Extreme does not follow the same steps. 6. I downloaded AirPort Utility for PC. This gave me access to the router, but port mapping just would not work. I tried a number of the things I researched but it always disconnected my internet and I had to reset the router. 7. I’m sure there are ways out there to do this, but after 6 hours I gave up. 8. I download TeamViewer for free. I had it running in less than 5 minutes. Seriously. I spent $99 to upgrade my Windows 10- for nothing. Don’t make my mistake.

As a systems and network pro, this app is super handy for remote working on an iPad Pro. Mouse support would be even better, but the Apple Pencil works ok. The main issue is a lingering Keyboard issue. The keyboard works ok when you first launch the App, but if you switch to another iPad app, even in the side bar, the keyboard no longer enters text in the remote machine window. The only way to restore is to swipe close Microsoft Remote Desktop app completely, then relaunch. Keyboard works again until the next time you interact with any other app, then you have to kill the MRD app again. Quick Google search shows this is happening to lots of people. Microsoft - can you fix it??

Very useful app, -On the new m series iPads when having second display plugged in I like to RDP into my machine and have my rdp session displayed on the larger extended display. A majority of apps can utilize the full size screen of the extended display (ms teams for example does), but rdp does not seem capable to. Please fix Update: They made the app worse. In the most recent update they claim they fixed external monitor support… what happens is it takes over the external display and the iPad display, blacks out the iPad display and mirrors the curser on that to what is happening on the external. So… lets say I wanted to run a different app on my iPad… like iMessage, and have an RDP session in full screen on the external display, too bad.

This works fine on the iPad but every time I get a pop up on the machine that I am remotely logged in to the screen freezes. It still seems to send my mouse clicks through but the screen does not update. The same thing happens when I get a notification on the iPad. After a minute or so the screen comes back alive and I can see all the clicks I sent while it was frozen :/ I now don’t have the patience to wait the full minute so I close the remote session and re-start it. This takes ~ 20 sec but it is still annoying. Also, the RD window will not go to full screen on an external monitor. :/

Microsoft Remote Desktop is an ok app on IOS. There is one feature I feel that it is missing, especially on the IPhone. Smart sizing. This I a feature that I take advantage of on my Windows machine all of the time. It would allow users to connect to their windows machine with a resolution that they are used to using. This feature is available for some of the third party applications out there for IOS devices. Zooming in/out is something that would be needed. Another component of smart sizing could allow a user to connect to their local workstation setup, which could be multi-monitor. Again, this is a feature that is available on other remote access apps.

I’ve been using Remote Desktop for years on iPads for years. Suddenly, I can’t remote into either of my Windows 10 PCs with the latest version, 11.1.2. Each of my PCs can remote into each other,and even more telling is an older iPad I have with version 11.0.7 is also working fine. I’ve tried uninstalling and reinstalling the app, I’ve tried matching the settings to my older iPad, and I’ve tried to use IP addresses directly instead of computer names. Nothing is working, and of course Apple offers no way to downgrade, and searching for the ridiculously generic name “Windows App” to troubleshoot is all but impossible. I’m hoping the developers will reach out and provide assistance.

The newest update that allows external display support has completely broken normal workflows. I can’t use both the monitor and the iPad screen; I can’t scale things appropriately when using something like the Apple Studio Display; the mouse constantly goes off-screen and simply does not work as it should; when on a lesser display, the mouse cannot position appropriately for example when you want to change a column width in Excel. All of this has completely made this app unusable when connected to an external display. I did find the TestFlight beta version of this app and am sad to report that nothing is fixed in the most recent beta either.

I downloaded this to be able to control my work computer at home while I am traveling. I installed at home and it worked great so I left for my trip. It was not advertised ANYWHERE that this app only works when the phone and computer are on the same WiFi network?? That’s the stupidest thing I’ve ever heard. Why would you want to navigate your computer from a small 5 inch phone screen when it’s right in front of you?? You have to set up access to be able to TRULY REMOTE CONTROL a computer from outside your network and that has to be done from the computer itself. No I’m thousands of miles away with no access to my files and I can’t get any work done.

I use this app regularly to remote into my computers, and for that it works great. I’m really not a fan of the name change though. It automatically updated and then I couldn’t find it easily- we went from something which does what it says on the tin and is easily searchable to about the most generic possible name. Good luck googling answers to “windows app connection issues” instead of “Remote Desktop connection issues”. Windows app is way too generic and not searchable when downloading or looking for support.

App crashes on launch, but luckily it'll work after several attempts to open it. What's truly disturbing is how in a previous review I discussed how disappointing it is to push an update, and one for an app that's seem zero updates in a very long time, that's not well baked and how it reflects Microsoft's current approach to "testing". I received a developer response telling me how wrong I am and that things are in fact tested in a way that values quality, and yet here we are. I hope the program manager for this app is taking a moment to post-mortem how these recent updates went out and determine what should be done to improve our experience add end users. Time will tell, but in the meantime, we suffer.

I really love this app and its a great tool to quickly remote into key devices but I recently upgraded to an iPhone Xs Max and it is now a pain to use. The app hasn’t been configured to exist without the physical home button and when you exit from a remote session it becomes hung and you are unable to swipe it away as is now the method to close apps. I have to first turn off my phone and then when I power it back on, avoid maximizing the app (or I have to star the process over) and from there I can swipe it closed. Very frustrating and hope it’s patched soon.

I am only able to connect when my iPad is connected to my work WiFi. If connected to my phone’s personal hotspot, or my home wifi, I’m unable to connect. My screen just circles forever saying it’s “initiating remote connection.” This isn’t very helpful considering I need to remotely access my desktop when I’m not near it. I love the graphics way more than trugrid, and love that it gives me a full screen, with hardly any lag, but again, the lack of connectivity is aggravating.

EDIT: what a terrible place to bury an essential feature several taps deep in the app settings. Still requires opening dozens of files with no way to batch import. Also no support for Groups/Folders like the Mac app. I have dozens of .rdp files and no way to import them into my iOS RDC apps. And even if I open an .rdp file from a cloud drive there’s no way to save that server after I’ve connected. Do you really expect me to repeatedly setup dozens of credentials on every device we use at the office? Honestly makes me wonder if the people who build these apps even actually use them.

After I updated to iOS 16, over 2 months ago, I have had issues with the app constantly crashing when remoting to my device. I waited a week after updating and tried again, hopefully to see an update on Microsoft’s end. Still, I had no luck. I tried again in mid October and finally had success. Within the last 2 weeks, I have began to have issues with it crashing again. Every time I update iOS, this seems to happen. Get it together, Microsoft. The only reason I need to use RDP is for work. You’re not doing a very good job of convincing me to utilize Windows devices in my personal life. Seriously, frustrating.

What an update, after a year, and it deletes your all data from the app. Good job Microsoft, you need to rethink your update game!

Since the app change to Windows App can’t connect to another PC in my home from my iPad. Can connect with any PC computer but not with this bu…th app. Microsoft is to busy with AI these days…

There is an annoying bug on this app, when you try to control a Virtual Machine (hosted by VMWare) through an iOS device, all the keyboard inputs are messed up on the virtual machine. What's the problem ? On their forums dedicaded to bugs and feature request, some people in the same case requested a fix for this bug. Microsoft forum team just answered it'snt a bug but a feature request. Since the bug isnt fixed anyways, it's been 4 years .... Worst community managers ever

As usual MS took a perfectly good product (the previous RD Client) and ruined it with the new version. The Press/hold right mouse click function is missing, rendering a remote connection nearly useless to do work with.

One of the main bugs of the app that basically renders it useless for me is that, adding remote sources, when it gets to the part where you have to enter the username, you can’t. It’s like they have forgotten to make that field fillable. However, the password field is fillable just right below it. This used to work just fine but no longer works after several updates. Just to be clear, this bug exists on the iPad. on the iPhone this bug does not exist

Like the title says. Doesn't work. Next time I will buy a mac. 08/21/2017: Thanks for the response MS and I did install the assistant tool and that gave me an error that Windows 10 Home Edition is not compatible. Very nice since MS wants windows 10 on all devices.

Some of the changes in the latest update don’t make any sense. Removing the “disconnect all sessions” buttons makes no sense. It was super easy to hit when I was done with my session. Hitting the X on the connection window is way less convenient. But the BIGGEST problem I have with this update: Rearranging the keyboard makes using it a TERRIBLE experience. I used to be able to use arrow keys and numbers at the same time, so navigating a field and inputting numbers was great. Now the numbers have been removed from the secondary page, so I have to back out of the secondary page, the go into the keyboard’s number/symbol page to enter a number, then back out and go back to the secondary page to use the arrows again. Absolutely destroyed any flow I had using it. Please put it back.

MS is losing their way quickly. Latest connects to nothing at all…NOTHING!

No working

NEVER connects on first try. Constantly asking for new sign in, always failing to connect. Laggy and unpredictable once connected.

This is not ok like what what microsoft I am getting bill gatt

The newest version on a 17pro max with IOS 26, the keyboard doesn’t appear for any keyboard entries for anything. User names, Passwords, new entries, nothing ¯\_(ツ)_/¯

Microsoft finally added recent options to adjust the display resolution, which is a step in the right direction compared to simply giving us native resolution of our remote sessions. Especially when connected to a headless Cloud PC on Windows 365, this has improved my experience on iOS/iPadOS. That said, text and GUI in remote sessions are still blurry, indicating that they are not taking advantage of Retina display resolutions. Please fix this, Microsoft.

The windows app is great but whats the point of having your computer running if your not home and you need to install something

How does this not have wake on lan?

Every time I step away from my iPad for 5 seconds, my employer policy locks my iPad. This app disconnects instantly from the host. So I am always disconnected and reconnecting. All my other remote access apps handle this properly. There are no settings, the entire interface is dumbed down with no options. And there is this annoying Windows floater that is always covering something on my display. There is also no apparent option to use the screen in a touch pad mode, vs as a touchscreen, which unless you put your finger in a pencil sharpener, is useless in Windows and Linux desktops.

After iOS update to 18.3 or higher it does not let’s you authenticate via PingID Ping verification triggers, login successfully authenticates but when you switch back to Windows Mobile App it forgets the session, essentially putting you in a loop. Update: after doing testing it seems like it started after Windows Mobile App version went from 11.1.3 to higher

Seriously, Microsoft. Could you just leave well enough alone? If it’s not pointless changes to apps or settings, it’s yet another idiotic name change. What is the point of this? You’re making your brand more confusing, not less. Oh, the aop. It works, I guess. That’s about all I will say for it.

Keyboard doesn’t come up. Poor showing for this first version of the “Windows App”.

Despite its potential, the app’s lack of USB connectivity renders it unsuitable for real-time screen extension. For instance, attempting to utilize an iPad Pro Pencil for tasks such as working with Blender or Photoshop on a Windows PC remains impractical.

It used to be good, but some idiot renamed it and now zoom doesn’t work

Host PC locks when the app connects , no option to stop this behaviour!

This app is requires a lot of bandwidth. If you are using this with poor cell service , try and find an alternative

Ridiculous name. Everyone involved should be terminated.

This new name is exceptionally confusing

I can’t sign in because it’s an error

Restore the old name, Windows App Mobile is TERRIBLE!!!!!

Seriously, what the hell was the point of this nonsense name change? Is someone just trying desperately to keep their jobs so they change it for the sake of change? To show how busy they are? This app is a REMOTE DESKTOP CONNECTION app.

On iOS 18 on iPhone 15+, when prompted to enter the credentials you wish to save to a saved device, the iPhone onscreen keyboard does not appear after selecting the input field. This makes entering the credentials impossible without a usb/bluetooth keyboard. I can manually enter them by selecting “ask every time”. Pls fix, very annoying.

This app used to be called what it is, Remote Desktop client. This app doesn’t install windows, it isn’t windows, it even is used to Remote Desktop to non-windows hosts. Calling it windows is nothing short of confusing

Microsoft Remote Desktop was a better name. If you REALLY wanted to include Windows in the app's name, it should have been "Windows Remote Desktop", not... Windows App... Microsoft, you are a very confusing company.

No longer able to connect IPad or Iphone with this App, was working great for months then stopped, not sure if it was caused by a new App version.

This app controls Remote Desktop server very well. Only giving 3 stars as there is an issue where you can only add 1 workspace at a time. Tried the full url with tenant ID and same error message “You’re already subscribed to this workspace”.

Good app overall, but lacks the support for signing into multiple workspaces.

I don’t know how to make A work Space

Slowest ever and logs me out all the time early when I’m working on it and hard to get logged into

Would have given 5 stars, but since the recent upgrade, it’s messing up my flexibility to multitask. I’m running RD Client version 10.5.1(5357) on iPad Pro 12.9 6th generation with OS 17.0.2. My iPad is connected to an HP external monitor using HDMI. Since the update of RD Client to support full screen on external monitor for iPad pushed on this release, it’s difficult to multitask. When I launch RD Client on the iPad (with external screen connected), a dark screen takes over the external monitor showing “Connect to a PC or an App on your device”. Once I connect to a remote system on the app, the remote system shows in full screen on the external monitor and the primary screen (iPad) goes dark showing only the cursor. It’s like the cursor is duplicated on both screens, just that on the iPad screen, it’s all dark, but on the extended screen, it’s showing the remote system. Is there a way to stop this, forcing the application to only use a single screen at a time? The problem this creates is that when using RD Client, can’t work on another application on any of the screen as the application takes over the two screens.

My first reaction to read you have external monitor support was an excited Yes / smiles moment. However, it turned out to be a disappointing sourpuss-face experience. To all the users out there utilizing an external display with the iPad, the experience here is not as expected. As mentioned above yes you can open the app on the external display while your iPad is connected to an external monitor however, it is not fullscreen. Now if you open the app on your iPad with an external monitor, a message is displayed on the external display "Connect to a PC or an App on your device" with a black background while occupying the iPad screen with the application's UI. This does open a full screen on the external display but is far too small to see, and the app UI continues to occupy the iPad screen. If you hide the app, both the app full-screen session and UI on the iPad will hide. To the developers - What you have created is nonsense. The application needs to do the following. If you open the application on the iPad do not utilize the external display, leave it alone. If you open the app on the external display allow the session to be resized to fit the full screen or allow fullscreen and do not utilize the iPad screen! In addition, if the user moves the app from the iPad to an external display or vice versa follow the same experience, and do not occupy both screens.

The ability to display the session on external display is great and all but the iPad screen just become a giant trackpad and lose the ability to run other apps. Rather have the function to resize the app on external display than this app using both screens. Or at least give us the option to pick which display to use.

Added the wrong one, deleted app but info is stored in the cloud and cannot get from the App Store, only from the cloud with the wrong data