Microsoft Power BI Customer Service

As someone who develops Power BI reports, I appreciate the ability to pull up a report on my phone and refresh a dataset (sorry, “semantic model”) from my phone. When a refresh fails due to a random transient error, refreshing from the iOS app allows me to fix the issue when I’m not near my work laptop. My only suggestion: My team relies heavily on Power Platform Dataflows, so it would be a huge quality of life improvement if we could also refresh dataflows through the app.

The concept behind this app, and the functionality it provides in connecting to big data is invaluable. The problem is that there are many (many!) minor things that don’t work correctly or were not thought out, that they add up to this not being all that it should be. One immediate example - there is a navigation bar at the top of report pages that obscures the report below it. It would be a simple thing for MS to fix this by moving the report down slightly on the page, but as-is, makes it very difficult to use, especially if in your mobile report layout there are slicers or other navigation elements at the top of the page. I could go on (no freeze-pane functionality for tables, no long press to bring up tooltips, poor use of font shrinking, etc), but hope MS puts polishing this app high on the priority list!

As a BI Analyst / developer I use this app every day. I include a mobile view of every report I make knowing how easily others can view the report in the app. I hope that online services are in the works to be added. I would love to be able to manage workspaces, refreshes, and permissions from the app - that would be a huge feature for any data governance steward.

I’m unsure why the iPad app doesn’t reflect the settings or data I load into the desktop version of Power BI and subsequently uploaded to the web. For example, the iPad app doesn’t capture the filter settings I have (single select vs. multi select) and omits items in that filter. The desktop version behaves/responds as intended. This is a disappointment.

If only business leaders truly understood the Power of this tool, to move business forward with data. We often look for tech in our day to day with the latest phone and cars, but many times over look it in our business.

I love being able to view dashboards directly through my iPad, but inevitably, you want to see the most recent data. The application currently does not support the ability to kick off a data refresh. This would be an extremely useful feature and the lack of it usually puts me back on the web interface.

I love that I am connected with my dashboards and reports at all times but there is too much limited functionality in the app. I would like to see enhancements for selecting multiple categories from a slicer as well as options to edit my gateway from settings.

Overall, the program works perfectly to show up to date numbers and charts. The only negative feedback would be that you can’t complete your itrack objectives directly through power bi.

When slicers are used as dropdowns, the border for the input cannot be set. Requesting that feature. Noticed a bug where the borders don’t appear on web view, there’s some inconsistency

Checking your business data anywhere, anytime is easy when you have Microsoft Power BI

Use on the phone is good but to really use the tools it’s best to use on an iPad or laptop. Still, it great to have access to the necessary data on your phone. 4 stars as it still crashes occasionally.

If you’re using power bi on pc you can print files but not on my iPhone? Doesn’t make sense to me, what if the pc is down and I still need to print out documents and files.

There must be a better way to drill down on your data from the mobile app. Only way to do this effectively is from a desktop. Not very convenient.

Power BI has transformed by elaborate excel graphs to easily adjusted dynamic charts and visuals that clearly show progress and changes in our business. I highly recommend diving into the unlimited world of Power BI !

Desktop version is fine but mobile app doesn’t pull any numbers where it should. Idk.

Once you use it daily it has become a must

Would be nice if we could apply widgets or bookmark the data we use frequently

You might notice that some dashboards take too long to render though the app or don’t render at all. Delete the app completely and re-install. This will fix that issue

But definitely needs work around clicking on visualizations. Very difficult with iPhone even when zooming in.

App will not open it only crashes and removing and reinstalling did not work ?

Love the buyer expected margins, it tells us where we are in terms of making the company grow positively and where the buyer is weak to improve.

Power BI makes visualizing data seamless and provides countless integrations throughout the Microsoft suite and external, creating looking and customizable mobile content, and insights with Q&A nlp is infinitely resourceful and business friendly.

App crashing with latest update after corporate sign in for government customers.

Very disappointed

All my important reports at my fingertips. I also love the reminder feature.

Need to play with mobile report settings more and see if my problems are all user error.

I use this app for work. Its easy to navigate and is my go to for everything i need.

You guys are lacking in the ability to touch one of the graphs and see our actual numbers attached to those graphs

Il est vraiment une de le meilleur logiciel de Microsoft, excellent outil de travail

I do have an academic certificate for PowerBi however trying without a cert is as powerful. It’s easy to navigate with some basic directions. Next to always holding the flag pole for Excel being MSO greatest invention, PBI has been a dark beautiful horse. Give it a try you would never turn back.

Excellent in person training that gives you ammunition to find stuff on your own at home

Certaines chaînes de caractères comprennent des caractères d’échappement (backslash). Ex : « Vos applications s\’affichent ici »

Highly recommend

1. Can we select a langue diff from the mobile system? Like, the mobile is in French but I would like my pbi mobile to be English. 2. When developing the phone layout on pbi desktop, can not see or put the multi row card in the layout. But card works fine.

Malheureusement il n y a pas la fonctionnalité imprimée où exporter rapport Power bi

Glad to have the exposure to the amazing tool

Great tool that you can have access with you computer or tablet or even your smart phone. Great visualisations easy to learn tons of videos on YouTube great community to help you out when you are stuck.

Bookmarks missing No zoom pinch Not able to multi select without a CTRL key No tooltips on hover

J’aimerais être en mesure de connecter des données d’O365 plus facilement avec des distributions déjà créées.

Rapport obligatoirement en Landscape. Les barres du haut et du bas enlève 30% de l'espace visible du rapport.

The mobile app needs work. Clicking check boxes and scrolling seems to be very difficult on the mobile app. Could be just how we have made our custom dashboards.

It’s very easy to view reports in the app and the performance speed is much faster, however it’s difficult to navigate. If I open a report and manipulate the filters multiple times, I have to keep pressing on the arrow in top left corner to go back to the list of my reports - is there a faster way? If there is, it’s not easy to find - not user friendly. Also, when looking at the report in horizontal way I cannot exit the app easily by swiping up from the bottom of my screen (I have an iPhone 11 and I exit all of my apps this way). What happens when I swipe from the bottom up is that the screen saver shows up positioned horizontally. There is no way to exit that - unless I turn off my phone. Also, one of my measures has spacing between values (using “ “&), the spacing is preserved when I first open the report but it’s not when I go back to that page from a different page.

Reports either don’t load or are inaccurate due to data from other locations doesn’t transfer. If one report is accurate why isn’t the other report that pulls the data accurate. Leads me to believe the information is not trustworthy. We are 3 1/2 months into the year and still don’t have accurate information as to where we stand and don’t know what areas we need to improve on. It’s not fair to us that we have to react once the data and the reports are up to date. If one or more areas of our goals is lacking it’s hard to recover from by the end of the year. Especially when the rating scale changes and categories are changed. I do my job to the best of my ability and work hard to stay around a 2 rating overall. So not having accurate reporting is unacceptable.

There is a Microsoft custom visual called a card viewer that is demonstrated with baseball players, you can insert a picture and include lots of great information on and “flip the card” to see even more information…. However in the mobile app this wonderful visual only works about 20% of the time and the rest of the time it won’t even show up, so what is a wonderful effect on the desktop ends up being an empty screen on the phone. I am giving this one star in the hopes that the good folks at Microsoft will address the issue. I’ve tried adding my review to the online forums with no luck. Aside from that this is a wonderful app, here’s to hoping that this review will get someone’s attention. 🤞

Hello! My company recently ended a contract with a company offering similar services. I do like this program! It seems to be very versatile. I look forward to working with IT to fine tune it to best suit our needs. Question though - would it be possible enlarge the icons at the top of the window (Sales and Profit window)? That is, to the left, the arrow pointing up/2 down, surrounding icons, and on opposite side of window filter symbol/arrow/maximize icons as well as the icons to the far top right. I actually created a picture for descriptive purposes. Unfortunately, no way to upload here. We have 40 sales reps in the field who will be using this exclusively on iPads and phones. Enlarging the icons for better maneuverability when drilling down on analysis - I can already tell from some feedback - will make a huge difference. Thanks and looking forward to further development of this app!

The attractiveness of apps, generally speaking, is their ease of use, a good UI, etc. This app lacks all the things that make an app fun or useful to use. Rather it’s a prison sentence that you’re shackled to to get your data because your employer paid god knows how much to subscribe to this pain inducing piece of software. Can’t wait to leave elements like this behind. Truly a shining example of why corporate life is such a soul crushing waste of one’s life, especially highlighted by the minuscule type size you’re expected to read. I mean wow, not a good experience.

Hi Team, I am trying to use barcode scanner. I am able to scan it and it is taking me to the correct barcode report but I don’t see any scanner filter option on my phone app screen. I am not Able to filter my report with the scanned barcode value. I saw many blogs on google that this issue existed earlier due to some bug in app and has been fixed. But I still don’t see it in my app. I am using version 18.7, please help.

Not user friendly. Impossibly to find simple information. Trying to sort down to district level is a challenge and there are far too many options that aren’t labeled clearly enough to find the information I need quickly. The old version of sellmax was a fast one stop place to get the number I need. I have yet to find any of the info I have looked for on here any of the times I have tried. It shouldn’t be this difficult

The app is a great tool to allow users to review data and conduct quick analysis on the go. However, some of the user interfaces need attention. I find it often on my iPad or iPhone that we I scroll on a page the header and footer info do not close allowing you to see all of your data. The markup feature is great but again the UI could use some attention. It is a great tool and app for BI!

Difficult to see most needed data. Layers that need to access on phone are cumbersome, load fails frequently l, then can’t zoom to see info. Been using for 9 months and still very frustrated accessing data. Definitely do not recommend this platform. Our old simple data platform far exceeded this.

If I could burn this app and never have to use it again I would. Reports constantly refresh making it hard to read one of the reports. Its keeps refreshing until it times out. This is just the worst app I’ve had to use on iPhone. I don’t know what the deal is. I have all the updates and everything yet for the life of me I can’t keep a report on long enough before the app refreshes itself.

This is not a good what to get margins. It is slow, does not give a margin in a good time. One day we will move forward to the system we have before. What a waste of time. The people that come up with this stuff have not idea of moving , driving, standing in the street. They sit at a desk and decide what to use. To a person everyone like the last system we had.

How many times can you expect one person to login and enter their credentials before you can actually do anything? It’s just a circle of going from different sites to re-enter your password, then back to an authenticator app and then the whole shebang starts all over again. I feel like all of the new Microsoft updates have done nothing but waste my time.

When opening for example the prior day sales it opens on the filter page and then you go into the prior day sales. It would be best and faster if it opened to the prior day sales page and then the filter page was default. Please change

Frustrating on weekends when reports don’t up date until Monday . - example in stock Some reports aren’t user friendly - example item adjustment report store users having troubles getting their store to pull up

The filtering functionality in the dashboards and reports is really hard to use. Enabling filters to use native IOS filters (swiping up and down across values) would be a big improvement. Right now you need to zoom or break fingernails to filter.

Mobile use of this app still needs to be improved. Kind of glitchy and commands to go from one option to another are not obvious.

The updates made it very difficult to copy a shot and edit by inserting text. They made it much more difficult instead of making it easier.

This feature is super valuable on the iPad and computer but should also be available for phone. While you’re at it, allow us to create bookmarks on the iPad at least. These are mandatory for mobile business. Then I’ll give you 5 stars!

After latest update the Apple Watch portion of this app stays on sign in page even after reinstalling and restarting both phone and watch. No relevant support on website or help files to troubleshoot. May be a bug with latest set version.

It works ok in the sense that gives you a mobile access to your reports BUT the experience could be much better. Why do I need to select an object to interact with it?? You added 1 click to everything and please adapt selectors to the mobile world

App was working great until the 15.9 release on 6/15. Neither mobile dashboards nor reports load in the new version on an iPhone X. Load and refresh messages flash for a few seconds and then a blank screen. Unfortunate, as the app had been really useful previously. I have logged in/out, even deleted and reinstalled the app to no avail.

Microsoft still has work to do on this app. Finding that reports are not refreshing if the same tables/queries are being used. Although I've reported the issue, no action is being taken to correct it.

Otherwise ok

Too much info here. Why don’t we use the term ‘SKU’? Not exactly user friendly.

I just opened my power Bi and see my customers name different people, they messed up my cutomers list, they are not my cutomers, thats crucial. Is the system not reliable….????

The app is useful and fairly accurate for generating dashboards for measurables. But… the dropdown menus for selecting date ranges are sloppy and cumbersome (just show a monthly calendar, not dropdown menus for dates, which is ridiculous). You waste so much of my time with the clunky menus and graph displays. The app is not intuitive… and is needlessly complicated. For example, one of my measurables shows up a a dot in a box on the screen, which I need to select with my cursor to see the data. Just show the data on a chart and get on with it. Keep it simple! Also, once you select a date range to view, the date range does not display on subsequent tabs you look, since the date range is a pop-up menu that needs to be closed to view some of the data on the tabs you select. It would be so much easier to have a date range selection field on EVERY you view. I am so disappointed with the sloppy design of this app… there is room for great improvement. We’re in 2024, not 1995!

Please do you have power bi for Mac?

Unable to read the dada as the background is white and so is the text so you can’t see the details.

My reports are never correct. This is going on for almost 2 years now. It was fixed mid way through 2022, but reverted back to the incorrect report in January 2023. Terrible.

Terribly over engineered. I should only have access to reports that have functional data for my own use. Menus are too cluttered. The inconsistency of the data communicated between bi and our other programs ESS is absolutely astounding and unacceptable in a world ran bully technology and numbers. Leaving room for questioning accuracy in a timely basis should be priority number 1. Not how many different kinds of graphs you can show with the exact same date. The graphs don’t matter at all if the data isn’t current and unknown to be accurate. You would have more people use it if it was much more simply designed and functional.

Great app but once in a while I need to delete the app and reinstall it to fix a sso login.

Takes forever to load data

I can’t copy a field format to another field? That’s just so terrible. I can’t tell if a measure is not being used (if it is not being directly used in a visual). That and other features that I can’t think of right now.

I realy like the app but there seems to be a problem with the zoom in and out on the i phone 8. once you guys figer that minor thing out i should be able fly through infomation at light speed. good job!

Recently, the clear/erase option on slicer headers have stopped appearing. It used to be that you could click on the slicer header and the eraser would appear, but that is no longer the case.

Assez peu fluide quand on veut utiliser le pencil pour faire des commentaires. Tjs devoir passer en mode edition pour cela.

Ah Microsoft. The bigger the company gets, the dumber they get. Some departments good (Xbox, games for windows), some development departments staffed by clowns (office 365, power BI) Power BI is essentially useless on iPad. The text, diagrams and maps have tiny text, the maps only take up two thirds of the screen in portrait mode (what the? Guess devs are retards).... basically forget using it on iPad, you will strain to actually read anything. Menus are the SAME as the desktop/browser version, meaning tiny toggle arrows to click. Just spare a thought for folk who are trying it out on an IPHONE. you must need a magnifying glass to see that. Microsoft has for years an Achilles heel. They can’t leave anything alone once it reaches the pinnacle of design or usability. Power BI isn’t even anywhere near that stage yet, it’s still hot garbage on mobile devices. Otherwise, anything else you use software wise by MS, block or turn off updates if you like a program or application the way it is.... MS loooove fixing things that ain’t broken, they love to fiddle and twiddle, move buttons around, change the names of things, hide things, remove long loved features etc... Remember the office ribbon debacle in office 2007 when office 2003 file edit etc menus worked fine for decades? It’s still overly clunky, complex, too many buttons, confusing and still despised. Remember office groove? Then office Lync. No wait it’s called Skype for business. Groove was also windows 10 media player at one point. Now we have teams. Give it another 20 name changes and almost anything useful button wise turned into vague symbols you have to guess, and Microsoft should be at peak stupidity. For a company that makes such a cool line of consoles and games, (XBOX), competent hardware like mice/keyboards the rest of the company seem hell bent on changing things just to satisfy their own whims.

It is stupid idea to translate the work only according to the language iPhone is using. Keep the original language in the file!

I can't seem to be able to open alerts off a tile in the dashboards. It feels like a bug

I do Like the product, easy to adopt. But the cost yo have a dedicated space and refresh data often for over 800 users seems expensive.

Impossible to manage on an iPhone

Dashboard on Apple watch not working.