Google Ads Customer Service

Google Ads Positive Reviews

Google HighThe google Ads can get your Services only higher up , Google place smile on your on your business sad experience! We love Google ads very authentic from the source that hand you the application and tools to successful bright future for small fee I recommend every service not to be left behind Alfirdaus Jinnaza Services (Muslim Funeral Home).NasserS5206Version: 2.31.378904091

Grayson’s ElectronicsWorst company in the world been hung up on 10 times, after having my google ads account deactivated,for having positive funds in my account, impossible to get any issue resolved due to the support team members rushing you off the phone being rude and obnoxiously impatient, and always get the run around, your better off using social media because these people don’t care about you or your business. 1 star HORRIBLE HORRIBLE HORRIBLE.A Small business owenerVersion: 2.51.511805640

Difficult to Navigate the Ad menusWhile Google ads appears to be a very powerful marketing tool, the navigation is difficult to follow. I was forced to write down a map of the options so I could remember where I found something. There appears to be no clear direction on how to set up the ads. I had difficulty setting up the audiences as well as attempting to relocate the fields I felt or helpful. It seems I have found most of the features by stumbling across them..LMJEsqVersion: 2.31.378904091

Wow amazingThis app used to be mediocre at best. It worked but wasn’t the best. The new update made everything so much more useable. I NEVER write reviews, but I had to for this update because wow, it really made the app so much better. I use Google Ads for business maybe once every hour of my day and this makes me so happy to see the app and Google as a company move in the right direction..Popcorn1233Version: 2.14.20006924

Google ads for small businessI use both google ads and google guaranteed local services ads. They are super easy to manage and highly effective tools for a small contractor like me..Joey m 1968Version: 2.33.391737268

Very intuitiveI am using google ads for years, at first was complicated but they gat much much better and app is now much easier to use.Huska #1Version: 2.32.387179363

Impossible to get problems resolved .Have duplicate addresses and account for the same business. Unable to take care of it ourselves and impossible to contact computerized Google with no live support. But they are the 100# Gorilla in the room so they do not have to have customer support.Diazo4#2Version: 2.45.468575109

QuickI like that it pulls up quickly. I think it is as easy to use on a phone as it should be..Novice SousVersion: 2.16.301448572

Google adsIn my recent experience I can say it is slow and the performance sometimes doesn’t spend the money set in the agreement. I hope the service will be improved soon..SsnezenkkaVersion: 2.37.414295032

Crazy thing in modern worldGreat thing to push your business forward.EsgerSeferliVersion: 2.18.310578888

Google ads not working on iPhonePlease fix google ads app, it doesn’t work on my iPhone 12 Pro Max..LiamkevinVersion: 2.45.467721145

Differentiation would be niceWould be nice if removed or paused keywords, placements, etc would be marked differently or removed from an active list entirely. Also, if conflicting keywords would just be found right away. I’m sure it’s not that hard to find matching stuff in a campaign..B, the T manVersion: 2.46.475324205

Good step but one requestEvery thing is perfect in this app, but mobile app mean more short and to the point commands should be integrated. For complete customizations full computer browser will do the job, In this app I expect at least as soon I open the app I should see my list of campaigns and ON & OFF buttons in front of them instead of taping many tines and passing by many pages to get to the enable or disable adds page..FarziaVersion: 1.0.2

Super advertising for small amountHow else can you reach the hole internet except Google adds ! Before I was paying huge amounts for a paper advertisement..Lyra StyleVersion: 1.4.7

Missing smart shopping campaignsI could’ve sworn they were added but now I don’t see them anymore/ can’t enable them..SackingVersion: 2.3.20002451

Simplicité pour du compliqué!Gérer une campagne sur son téléphone est simple et efficace avec les conseils en plus!.True le trouVersion: 2.13.20005882

It's a good start.Cool app. there really should be a way to sort keyword bids by price rather than have to open each keyword to see its price..Silicon directVersion: 1.0.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2.51.511805640

Google Ads Negative Reviews

Works some timesHave tried this for a year. Works good at first . First week is great then you get calls from people looking for other businesses that don’t have anything to do with your business. Then you get spammer s clicking your ads and google won’t refund you for the scammers. Then you try to call them for help and recording says they are closed for COVID-19. Then they try to call but never rings your phone always goes to you answer machine. Try to return call and get messages that they are closed for Covid-19. So frustrating they always want to charge you more and more but the ad gets worse with wrong number or spam calls. No customer service at all the people they give you from India never call you back after 100 messages sent to them. Never call you when they say. Be careful with this. Now they are charging more for ads and you get less performance and no customer service be careful..Cbn cbnVersion: 2.46.477171458

Google ads is the biggest scam platform in world,All fake and they clearly stealing all your money, They don’t show my ads correctly and cause I’m losing business My ads suddenly jumped from $3 to $60 and I paused them still going up to $70…. What is this? Every day I only pay for fake scam and fake clicks… please stop stealing money and it doesn’t show what clicks or search phrases caused this… All fake clicks which Google determinedly reduce around $10 for each… nobody monitors Google and the way they stealing money from small businesses… for two fake clicks they charge me very expensive amount… I paused my ads at certain amounts, they just in rush to charge more and although my ads are on paused they make the charge double… I think google got sued recently but still they didn’t catch their lessons and become worse than before… all fake no conversion.Bsbn121121wqVersion: 2.51.511805640

SAVE UR MONEY AND TIMEGoogle Ads doesn’t care about the customer, they just care about that check! They give you numbers back that don’t match your own algorithms! For example, I supposedly received “20,000 engagements and views” but my actual video I advertised is waaaaay below that number. They also never contacted me about the Ad renewing itself!? I downloaded this to test their services out and now all they want is a $450 check! I contacted support about the additional charges and instead of trying to help me get my money back, they told me the reasoning for each dollar charged. Despite me explaining how we got there! God if the world could live without Google support it’d be a great time to be alive, but welp here we are..Benf84Version: 2.31.378904091

Desynced with desktop(or maybe just flat out broken)I wish I could include pictures, but more than half my ads display no stats or information on them(they have tons of info on my desktop). I can’t edit or work with them at all and there doesn’t seem to be a fix online. The query “stats not displayed on Google AdWords app” ironically just shows a bunch of AdWords relating to AdWords campaigns and it drowns the useful results. When it works, it’s great. But I kind of expect Google to be able to put out functional applications, especially when I’m investing hundreds of dollars into them..Nicholas cratonVersion: 2.27.359817749

Terrible serviceI’ve been advertising with them for the whole year of 2022, spent thousands of dollars, since the start of 2023 I haven’t ran any ads, I paused all my active ads as of September 2022 till date because I’ve been busy with other stuffs only for me to get an email saying my account has been suspended, how can an account I haven’t used for almost 6 months be suspended for violating your policies, I don’t know but Google do not value their customers, they don’t care if you spend a million dollar they’ll suspend your account for no reason..CatherineSirVersion: 2.51.511805640

Impossible to work withMy account was suspended for being “fraudulent or a misrepresentation of a product or service.” I have combed their rules and I am not violating anything. The products I sell are handmade and literally each one of a kind, so I am not misrepresenting or copying anything else. Their customer service sent a generic response, I asked a direct question and they copy and pasted their first email. What a joke. If they weren’t the only option for advertising on non-social media sites they would be out of business..Engine2fftrVersion: 2.42.446715324

Terrible experienceThe app does not provide all the information about search terms and clicks. If you set up geolocations to run ads in, it will run the ads in areas that you have not selected to run in, including those areas you have blocked. The billing is somewhat scammy, they will charge you for many clicks on 1 impression that no one has seemingly clicked on. Then Google will call you constantly trying to get you to increase your spending. More over, you get some crap ROI.DTAmerica1Version: 2.43.454176583

More Support NeededI’ve read everything on trying to resolve an issue and no answer is given. Why is my AdWords express google sssistant directing calls from our ad that are clearly being misdirected. We’re receiving calls that are very similar in nature, yet not having anything to do with our ad or business. This has been going on for several months even prior to our running an ad with AdWords Express. I’ve come here twice for support and still have had none! Can you please help!?.Alwayshome63Version: 2.19.315559919

Extremely buggyTakes forever ( read never ) to reflect latest changes made on the desktop. Right now it’s showing me data that’s 3 years old because I haven’t used the app in a while until. It’s been a week and the app tells me that my account is “canceled”, which is just wrong. Whatever I did on the desktop isn’t reflecting on the mobile app all. Tried refreshing. Nothing works. Major bugs..Amitxj23Version: 2.45.467721145

The worst customer service in the planetYou guys suspended my account for no real reason affecting my business client acquisition, my sales and our employees income. Call multiple times and your customer support can help and I have to wait days for get an answer from you. This is the worst customer service in the world, your customer service department is full un unable people that can not solve anything and take weeks of answering to your clients..MarcoangeloaaaVersion: 2.43.454176583

AdWords is Alright, at mostWas satisfied to pop up on front page here and there being a new business and all but watch out with the budget. I was told multiple times the campaign would NOT exceeded my daily budget and now $300 charge in less than an hr for a campaign set up as conversions not clicks- later. . I am told the ads won’t exceed my “monthly budget” feeling lied to and cheated but I learned and kept the ad simple moving forward..Ums101Version: 2.45.468575109

Where is the budget card now? Why can’t I edit anything in my campaignI am getting so close to just dropping out of Google all together. Another convoluted experience, I have to go to my old mobile device, which is a first generation iPhone SE, in order to edit my budget. Where is that function in the new experience on the iPhone app? You search the word budget and there are zero results. Done..BakeyMcBakealotVersion: 2.30.374057828

I got banned for nothingI got banned without knowing why it happened I got an email and it did not explain the issue. I went through my videos and I did not see anything going against the guidelines. I tried to write an appeal and it kept saying the website link has an error. I feel like my success is being stopped..Gamertimes2Version: 2.37.416844905

Google ads liedGoogle ads false accused me of posting a fraudulent ad, I’m a affiliate marketer and was posting links to products that I’m hired to refer people to. Well google suspended my account claiming that i was “pretending to be the company” when all I did was share links and write about the product which are facts from the product. I wasted money on these ads, I thought google was the best ads platform but I was wrong..YAHis#01Version: 2.44.461738009

Ads on pauseBeen waiting for a week to see if my business is able to still advertise after 22 years in business and after advertising off and on for 20 of them with your company. I am a private company but I am one of the only 2 listed on every USA embassy in the world as a recommended pay fee service company. I just want to keep helping people..HfjjfhfjjfVersion: 2.37.416844905

SAVE YOUR TIME AND MONEYAs stated before they don’t care about you as a customer and it’s funny how they flagged me after I was approved for a $500 credit I kept calling and getting my account review to see what the problem was but they told me that they had a right to cancel my account without reason just sad because I will never use them again and customer support is a joke.QueenEbony89Version: 2.48.487296370

App BrokenWhenever I open the app it says it could not login with my account, so I try signing in with a different account but this doesn’t matter because after entering. The same page with the other account not working shows up again. I have reinstalled the app multiple times and restarted my device, not sure what to do..Thee dronerVersion: 2.35.403126588

Google Ads Support TeamThe worst customer service I have seen in my life, I give them one star because it is the minimum, they cancel my account and there is no person who can give you an explanation of what happened or why it was done, even after sending more than 20 emails I still have no answers, too bad they have no competition....Gric2692Version: 2.38.423651083

DisconnectedI know my review is not gonna do anything since it’s Google and they can just overwhelm my review with fake, bought 5 stars reviews but whatever. The apps is laughable compare to the desktop webpage. Stats are impossible to view, basically nothing. And when my ads get disapproved, there is not a place where I can fix it. Cool design tho, add a star to this atrocity..Da NguyVersion: 2.15.293640256

Bunch of Thieves that take advantage of Small BusinessesThey claim to give a match of your first ad. But bill you for your part plus the part that supposed to be the match. They are the hardest people to get ahold of unless they are trying to sell ads. They keep you business phone tied up with people selling ads but can’t answer any other questions. Don’t waste you time and money with these Thieves..MinjnubybugvguvibhiVersion: 2.15.293640256

DO NOT USE!!!This is the worst I’ve ever been scammed in my life. Stopped using this app a year ago and now they are tying to tell me I owe them 2 grand. Customer service is garbage. And they spam you with phone calls that have nothing to do with your ad and then bill you for it. Garbage. You’ll find more success advertising in a newspaper than you will through these crooks..BobbyHayesVersion: 2.41.438904386

Not user friendlyFirst of all, if your smart ad is rejected, there is no way to know the reason. If you try to fix it, eventually your account will be blocked for violation of their policies without specific explanations and opportunity to fix. Don’t waste your time and money unless you are ready to spend millions. The worse customer support..Unhappy google ads customerVersion: 2.39.429070019

Adding Negative Search TermsAwesome app except for one glaring bug! 80% of the time the app will not allow you to add neg search terms or words. Especially neg words to shopping campaigns. You are in the campaign to add it but it only gives a regular campaign choice to add it to. Not the campaign you are in. Broken…fix your app please!.Avax-1Version: 2.42.446715324

Shady NonsenseIntentionally crashing the mobile browsers and Chrome to force people into downloading the app to use Ads is shady at best. Everything else in the world runs fine in the Chrome mobile browser except Google’s own products 🤔🤔.. Take your own advice/guidelines and make your sites mobile browser friendly..AntRubanoVersion: 2.40.433747733

App is really badYou really can’t even use this ad for more than getting notifications. Even then you het advised to visit web to find out what to do with the notification. I ant to see more than the ine expired ad I ran 2 months ago, have to login online. Why do I have the app? Almost every function prompts you to login online..NRBrooksVersion: 2.51.511805640

Worst experienceThey suspended my account instantly after creating my first ad, it was a mobile case product nothing against their policy. The worst thing is they deducted money from my card and saying they will refund it on Oct 12, almost 1 month I am still waiting for the refund. No support and no way to contact..SajedulshawonVersion: 2.47.480631721

App doesn’t workI want to tell you why the app doesn’t work. It doesn’t work because it says check you internet connection and try again but I have my email internet so can you make an update so it can let everyone in..HunterdunbarVersion: 2.43.454176583

"Check google ads online to see remaining campaigns..."1 star because I wasn't allowed to rate it zero. I haven't been on the App Store in years, I came here to say GOOGLE ADS APP IS POINTLESS!! If you're reading this and plan on having 1 solitary add, this is great. But don't use this ap to run your business' ads. Just deal with it online. This is a waste of space and eventually google will see that and remove the app. A headache. I have ads running I can't even access via the app: "check google ads online to see 6 remaining campaigns" WHAATT AM I SUPPOSED TO HAVE THIS APP FOR THEN???!!!!!! Not managing my ads?.Tim frankenyVersion: 2.51.511805640

Customer service there to hinder youGood luck if you have any issues only responding via email when ever they feel like it. And if you have a issue the answer is always its your problem figure it out then try to reapply and if you didn't figure it out good luck..Falsehope247Version: 2.49.492435106

Why cant i start an ad campaign?!Whats the point? I wanted an easy user interface to try and start an ad campaign. That should be made rather than go to the browser. I do not own a computer, i only have an Iphone. Google should make the interface easy to use to creat ad campaigns..OneezyOnFireVersion: 2.40.433747733

App does not openGet "Check your network connection and try again" every time I try to open it, no matter where I am. It's not my connection, everything else on my phone works. Deleted it and downloaded again and still does not work..DH262Version: 2.49.492435106

Google Ads are thieves!A threat to your small business, they will unpause ads you’ve paused. They will continue to bill you after you’ve had to call your bank to stop them. They will then threaten you with collections. Everything about this company is evil..LmuellerVersion: 2.36.408336896

Happy now?I'm a paid search advertiser. Google keeps aggressively spamming me to download their app. Today it opened a new window when I clicked on reports taking me to an app download page. Well now I downloaded it just so I could leave this review before deleting it. Happy now?.Quantum-ChaseVersion: 2.35.403126588

No thanksReally How do I protect myself from competitors. And when i call google they are like with this people sharing the money and no have any experience when they speak with you. Just looking for money. And they can know the competitors from ip but i said google and owner of google and CEO Indian man they know how to thief.Marghany.Version: 2.30.374057828

Took my moneyI literally just opened my ads account for my business. Said I couldn’t start ads until I added my billing information. I added my billing information and then it says my account is suspended immediately AFTER taking my $50. Very weird..JndbdbdjdjVersion: 2.42.446715324

Must view campaigns on the web???Running multiple campaigns on Google Ads, downloaded the app to monitor throughout the day. Instead, it’s a blank app that says “Check Google Ads on the web for 3 more campaigns” What’s the point of this app if not to manage your Google Ads campaigns?.BillyParagonVersion: 2.36.408336896

Not workingEvery time I try to download this app it tells me to check my network. I am not having any issues with my network. This app does not work and I can’t move forward to create an ad for my business..Brag DifferentVersion: 2.42.446715324

Absolute trashGot a 400 clicks in a matter of hours. None converted and just bounced. Seemed like bots. Filed a ticket back in April, I still have not heard so much as a follow up. They do keep trying to get me to go back. Save your money and try something else. I just threw money away with this..Jay8kVersion: 2.42.446715324

Criminal!!!Google Ads is one of the most biggest organizational criminal company in history!! They don’t giving you chance to stop ads. They don’t giving you options to remove your credit card information.Nik.mnVersion: 2.38.423651083

Sorry, Something didn’t workThis is what I get when I open the app. Deleting and reinstalling the app didn’t help. It complain about network connectivity but every other app like Gmail or Analytics works as expected..Revewer2020Version: 2.49.492435106

Terrible support and serviceMy admob account is banned for no reason after being randomly limited ads serving for several weeks. It’s impossible to reach a person, not even a email through their support. It’s like talking to a cold robot, where their staff keep sending canned response in forum and refuse to give detailed reason..GhostBlueVersion: 2.35.403126588

Lost money without my consentI have been on Google ads for well over 10 months. I first thought that the plan was 8.19$ every month to advertise with google. After reviewing my bank account, I discovered that an amount is being taken from my account without my consent for the past 10 months and each amount is more than 300$ every month. When I dispatched this to Google, they said that we cannot return the said values and that nothing they can do about it. Now, I am left with more than 3000$ in spending and not even one job came to me through this app. Very disappointing experience..Tamerabdallh1993Version: 2.51.511805640

Not workingNot working on 14 pro.Neo-canadaVersion: 2.50.504356708

They scammed meI got an email saying if I spend $600 they give me $600 voucher. After spending iver $1000 they denied it. What a rip off from one of the biggest companies..Pease in a podVersion: 2.48.487296370

Support sucksA google rep calls me and makes changes to my campaigns assuring me that i will get more calls or requests that took my daily hits from 500 to 200 at TRIPLE the cost per click. i called twice to complain but i am being ignored..Mike knopflerVersion: 2.43.454176583

Google is the worstUsed to be my go to for advertising. They have now made it far too complicated for the average business. Unless you are a huge company forget navigating all the hoops and obstacles inherent in advertising with Google today..HZMZMZMZMHZMMVersion: 2.42.446715324

Won’t openNo matter what I do I can’t open the app. It keeps saying something went wrong, check your network connection. My network is working fine. Not sure what to do..Shabba SnacksVersion: 2.41.438904386

Wouldn’t sign inThe app wouldn’t let me sign in, gave me errors constantly, I expected better from google.TamthejamVersion: 2.40.433747733

No happy at allNot getting job at all and spent money for no reason.VeiegeueVersion: 2.39.429070019

Numbers are never updatedIt’s kinda unusable because the stats are never updated. You gotta go on the computer to see the true stats.FcjgxjvVersion: 2.35.403126588

Bad supportI was told I would have an assigned account manager because my ad budget is higher than average, the account manager that was assigned to me did not answer my emails and was a terrible communicator, she could not do a re-marketing campaign and said it is the technical team's job and the technical team kept saying it is her job. Until today I don't know who to believe!!. and if you want total to anybody else they rise the "COVID" card and we are short on staff, limited, etc Really bad experince..Abe_O88Version: 2.32.387179363

Terrible appI can’t even see the campaign I already set up on my desk top version.🔥hema🔥Version: 2.29.368006309

Terrible supportI can’t say enough bad about this platform. Not only did I receive terrible value for $, but dealing with service is an awful experience. I do not recommend Google Ads..ChristopherdunlapVersion: 2.23.338152554

App Keeps CrashingEvery-time I open the app it crashes, have rebooted phone, still crashes....Matt S ✅Version: 2.17.306836898

BadWhy we need go all the time to the desk version, to chance the clic price, and many others, is easy go the best way for the App, pleasy fix that, we are 2020 Many people not use computer anymore.Los SimuladoresVersion: 2.15.293640256

It doesn’t work.If I go to analytics in the browser, it shows me a have impressions and clicks. The app shows 0 impressions and 0 clicks for 2 days now..DjjjjskkajshVersion: 2.8.20004201

Doesn’t updateThe metrics don’t update .... you have to login on your PC/laptop. What’s the point of the app?.5erpikoVersion: 2.7.20003837

DisappointedI am suggesting that don’t open google ads account, this is useless and just taking money from Visa card factory, they are good at misleading clients.KouaghVersion: 2.13.20005882

Lacking Basic Features, Clunky Interface, Borderline UselessUsual Google obtuse design elements and influence. It’s a chore to use and you’re better off with their horrid web interface since you have a stripped-bare feature set with this app..Peekachu399Version: 2.7.20003837

Google account not linkedApp stopped letting me login , kept saying google account not linked although I can login fine on computer.ThedescipleVersion: 2.6.20003452

It became too costly to advertise on googleJust received a $511 bill from one month of advertising here. It costed a significant percentage from the revenue. It’s not worth the money.Z**i Zh**gVersion: 2.6.20003452

The product had so many problemsI was forced to use auto payment method because I am in Canada?! Now I have no way to pause my service. Worst experience with google product..TuioeihrruiwVersion: 2.3.20002451

GarbageGarbage that’s all what I can say..Hamza2525Version: 2.2.20002136

Not was I was expecting.Decent UI, but can’t really do much. Mostly useful to get a very high level overview. I wish I could edit my ads from the app..JLBoorVersion: 2.0.20001723

Doesn’t function properlyFrequent bugs and glitches. Gives contradictory information to ad words on desktop..UpsetinAnnArborVersion: 1.6.315

Useless App!I expected more from google. I was forced to download the app to my iPhone when i tried to add a campagne. All you can do is see info on existing campagnes. Impossible to add a new one. I guess I will wait to get to the office and do it from a PC..John_VelloneVersion: 1.6.228

UselessNothings can adit except keywords..ZtarasVersion: 1.6.33

TrashCRASHES EVERY TIME I TRY TO EDIT.Cndt3rdVersion: 2.5.20003214

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