Google Ads Customer Service

1. The app is pretty decent and i would love ❤️ to see more uneek features to further help us when it comes to business and helping us in many other ways! 🤔💭 but my problem is Google taking a chunk of are paycheck 💰 i understand you guys are trying to be suscessful but i feel like you should respect your community that has help you and that also uses your app. Cause from the reviews i see the app is not very user friendly and not quite easy to understand or navigate but i still see potential that it can become great 👍 2. And lastly you guys should do something that helps creators even more not just money wise but helps them on there social media platforms like more likes and followers or something to help get there name out there more 🔎 Thxs for reading 📖

"Of course, there will naturally be differences between the mobile app method and the computer browser. I've read many comments and seen a lot of criticism — many people have spoken poorly of it. But in reality, those who don't know how to use it have written such things. If you truly want to use something, you must first learn how to use it. Think of it like a mobile phone — can you use it without knowing how?"

Worst company in the world been hung up on 10 times, after having my google ads account deactivated,for having positive funds in my account, impossible to get any issue resolved due to the support team members rushing you off the phone being rude and obnoxiously impatient, and always get the run around, your better off using social media because these people don’t care about you or your business. 1 star HORRIBLE HORRIBLE HORRIBLE

I have a had a good experience learning about the Google ads system and structure. I have been at it now for about a month or so and I know it’s going to take time to start seeing success which I’m willing to wait for indeed! I am also aware of the cost associated with using their marketing resources. I’m prepared to invest in this! I know it’ll pay off if I stay steady. Thank you Google for this platform!

The google Ads can get your Services only higher up , Google place smile on your on your business sad experience! We love Google ads very authentic from the source that hand you the application and tools to successful bright future for small fee I recommend every service not to be left behind Alfirdaus Jinnaza Services (Muslim Funeral Home)

This app used to be mediocre at best. It worked but wasn’t the best. The new update made everything so much more useable. I NEVER write reviews, but I had to for this update because wow, it really made the app so much better. I use Google Ads for business maybe once every hour of my day and this makes me so happy to see the app and Google as a company move in the right direction.

I accidentally clicked new account but I already have an account except there’s no back button so I can’t get back to my Google Ads account. I deleted the app off my phone and reinstalled it but I was still left on the new account page asking for my name and URL. please help! Thank you 🙏

I love this app because it’s very easy to check out my account without having to log onto my desktop. I look at this and my Analytics account multiple times a day when running ads. This makes statistical choices easy.

Drew did a great job detailing my 2014 MBZ S550. His attention to detail, along with the brand name products he used, resulted in my old car looking brand new on the inside and outside! Drew was very professional, polite, and gave me a thorough explanation of everything he was doing. I highly recommend Drew’s Dazzling Detailing!

I use both google ads and google guaranteed local services ads. They are super easy to manage and highly effective tools for a small contractor like me.

Every business needs to encourage their best audience to purchase their products and Google can take you to the next level.

Please fix google ads app, it doesn’t work on my iPhone 12 Pro Max.

Un vrai partenaire

Stewie

That are awesome platform to be partner, Thank you.

Every thing is perfect in this app, but mobile app mean more short and to the point commands should be integrated. For complete customizations full computer browser will do the job, In this app I expect at least as soon I open the app I should see my list of campaigns and ON & OFF buttons in front of them instead of taping many tines and passing by many pages to get to the enable or disable adds page.

How else can you reach the hole internet except Google adds ! Before I was paying huge amounts for a paper advertisement.

Gérer une campagne sur son téléphone est simple et efficace avec les conseils en plus!

Google ads customer service and app is horrible! Previously I had used google ads for years with no issues. After they updated it immediately went down hill. It keeps asking you to verify your account after they've sent you an email saying that you've been approved. The mean girls who answer the phone will hang up on you or forward your call to a dead end and you will never be able to communicate with anyone. They will tell you that only a few people work in the google ads expert team and they're not available to answer the phone. So you're telling me that google is a billion dollar company and billions of business use google ads but they only have 3 expert's available to answer your phone call? Next you try to set up chat and you will get the error message and again no one is able to answer your chat. Don't even think about emailing, that's not going to work. Finally someone on chat picks up to only tell you what you already know that your account isn't working and THEY have to email someone who can help you?!? I would like to know how many billions of dollars that google ads is receiving from businesses yearly and I'd like to know why the customer service for my TV is better than this company!!! The only reason why I use google is because believe it or not, yelp is worse! I'm so sick of these predatory companies knowing we desperately need their services and them laughing at as when they hang up on us! After MONTHS of frustration !!

Google ads is GARBAGE I placed an ad that was highly targeted to USA only presence traffic, go to bed at 1 o’clock in the morning woke up seven hours later with 300 clicks on my ad and almost 4000 impressions and five sign ups for my website all four names and all get rejected on the applications because they are international applicants then I paused my campaign, because obviously I was getting spam clicks even though my optimization score was 100 and my audience was highly targeted so after I paused my campaign, I got a message at the top of my screen, saying my campaign ads are no longer showing low and behold it’s been almost 3 hours since I canceled my campaign and ironically, I’m still getting clicks even though no campaign is showing and then they charged $50 to my card for their spam clicks, and my cost is still going up even though my campaign is canceled Google is a scam no other way to explain why I’m still getting fake clicks. On a campaign that is no longer running for over three hours now and in those three hours I’ve gotten another 20+ clicks. That I’m having to pay for that or not legit just like the other 300 I got overnight that was supposed to be USA targeted traffic. Do not waste your time or money with them and I am putting this review on every platform. Then I wrote them an email hours ago about what’s going on and big surprise no response.

Customer service practically yelled at me to have my customer Id number and the hung up on me. 3 people later after consistently telling them that I did not authorize more than 1 dollar a day and they had no permission to take more transferred me to a phone line where you put your customer number and get hung up on. I had to call my bank and cancel my card. 1 week later I see they set me up on some type of tab where they don’t charge you till the end of the month. So even though I canceled my card they were still trying to rack up a bill for me. The next day appeared an option to “pay now” when there was not an option for that prior. I selected to pay with the card I already canceled and guess what they finally got the idea that I’m not paying them. I tried to pay with a prepaid before hand incase if something like this did happen that no more than what I agreed to would be charged but they want a straight up legit bank card so they can mess you over. After realizing my card declined they kindly stopped the program I asked to be opted out of x 10 times. They also decided they might like the prepaid I put on file but they want to charge me more than my bill because I guess there is minimum amount they get to charge you even if you don’t agree to that amount. I’m disputing this with my bank and never using the services again. Customer service is not a service just back talking, hanging up, indoctrinated machine people that have no human side to them. Cold people with attitude that barely talk English and raise their voice at you. They probably don’t know what I am saying because I was hung up on many times and was unsuccessful at any type of cancellation.

I was looking for a place to advertise my only fans so I used a Google search engine a promotion for Google $50 to advertise came upI set up the ad and I paid the $50 the next day I got a text message saying that they cannot use my email because it was a cloud it wasn’t the Google account then I set up a Google I actually switch the email to my Google account and when I did that there was no promotion and it keeps telling me like every little bit that I’ve got all this promotion and I have not received one call and my advertisement that used to show up on Google now doesn’t show at all anymore like this is really ridiculous. I’ve been calling Google customer service contacting their support trying to explain to anyone and everyone what’s going on no one won’t even respond they don’t even know what to tell you to do no one has gave giving me any directions the only thing they tell me to do is to contact support and I’m like I am contacting support this is how I got to you and everyone has just hung up the phone when I asked him what should I do no one has given me an answer I don’t know what’s going on with Google but maybe you’ve gotten too big when you feel like you don’t have to tend to your customers or maybe the ones that are Small but remember the small people who used your service are the ones who help grow you to the multi billion dollar service you are today you should still help and I just steal money that we don’t have work hard for my money .I would like to be able to settle this without my advertising not being compromise I would just like Cali tell me how to disconnect it or whatever I need to do this is like really too much

Google ads has is issues as can be seen through the multitude of negative reviews given . My main problem is the complete lack of care that comes to the mobile app. You’d think a company worth billions would put more money into an app that runs properly but nope. You can’t view any information of relevance on this app. Doesn’t show you all you campaigns says you have to go to desktop. Like what we in year 2024. Every platform should have a app where we can access this information just as easily on the phone as the computer. Yet Google seems to be years behind in this aspect of their business which is extremely disappointing to say the least. What’s the point of a Mobile app if you literally can’t use the app for any of the information or steps you’d want to take. Do better Google. This is one of many issues you guys have. Don’t know how this app got 4 stars . It literally is completely useless.

If you only want your brand name publicized and not your legal name then don’t ever pay for a google ad. Even with your brand name they require official legal documents from a government agency. Total BS! They know good and well channel names can be brands and most of the time won’t have that official documentation especially being smaller or newer creators. Basically unless you have some official legal documents that overbearing big brother has on file then you will have to use your legal name which is an invasion or privacy and inviting people to doxx you and YOU actually pay for it! Smdh! Good thing I cancelled my google ads accounts and removed my payment method before my ad went live. Never again. Just promote your content yourself! Get a decal for your car with your socials on it, knock on doors, create fliers. Anything but giving this giant of a company anymore money. Whoever created this “transparency” policy needs to be put in the trash. ZERO STARS!

Have tried this for a year. Works good at first . First week is great then you get calls from people looking for other businesses that don’t have anything to do with your business. Then you get spammer s clicking your ads and google won’t refund you for the scammers. Then you try to call them for help and recording says they are closed for COVID-19. Then they try to call but never rings your phone always goes to you answer machine. Try to return call and get messages that they are closed for Covid-19. So frustrating they always want to charge you more and more but the ad gets worse with wrong number or spam calls. No customer service at all the people they give you from India never call you back after 100 messages sent to them. Never call you when they say. Be careful with this. Now they are charging more for ads and you get less performance and no customer service be careful.

Google local service ads has gone way downhill ever since they started automatically classifying whether a lead is good or not. No longer can you dispute it. Meaning if someone calls you (and it has nothing to do with your business)…you’ll still get charged. This can really be detrimental for small businesses that can’t afford to pay senseless charges. I have to watch every penny I spend when it comes to marketing. At first Google Local Service Ads were legit some of the best ROI I’ve ever seen, and then it started going downhill, and then it got to the point where I felt like I was just being robbed. Also, good luck trying to talk to someone in support. Google support is legit non-existent. The only people you can get on the phone are people from India who are reading from a script and have no idea how to help you. They just end up telling you to send another email to support.

I am beyond frustrated with Google Local Services. Despite paying for leads, I’ve received countless irrelevant, unsolicited, and invalid contacts that do not match my services. Many leads are duplicates, from calls or voicemails with no real engagement, or from customers requesting services I don’t offer—yet I am still billed for them. Despite multiple attempts to dispute these charges directly with Google, I was told their automated system handles everything and that no manual review or refunds are possible. This feels like a scam. They charge businesses for garbage leads that are clearly not genuine or relevant, and then refuse to take responsibility or offer any support. Their customer service is unhelpful, and the entire process seems designed to nickel-and-dime small businesses without accountability. It’s a bait-and-switch scheme that leaves honest business owners stuck paying for worthless contacts. If you’re considering using Google Local Services, think twice. Their system is unfair, opaque, and completely lacking in transparency or accountability. I will be stopping all future use and exploring legal options to recover the money they’ve unfairly charged me. Avoid at all costs unless you want to waste your money on fake, irrelevant leads.

I am beyond frustrated with Google Local Services. Despite paying for leads, I’ve received countless irrelevant, unsolicited, and invalid contacts that do not match my services. Many leads are duplicates, from calls or voicemails with no real engagement, or from customers requesting services I don’t offer—yet I am still billed for them. Despite multiple attempts to dispute these charges directly with Google, I was told their automated system handles everything and that no manual review or refunds are possible. This feels like a scam. They charge businesses for garbage leads that are clearly not genuine or relevant, and then refuse to take responsibility or offer any support. Their customer service is unhelpful, and the entire process seems designed to nickel-and-dime small businesses without accountability. It’s a bait-and-switch scheme that leaves honest business owners stuck paying for worthless contacts. If you’re considering using Google Local Services, think twice. Their system is unfair, opaque, and completely lacking in transparency or accountability. I will be stopping all future use and exploring legal options to recover the money they’ve unfairly charged me. Avoid at all costs unless you want to waste your money on irrelevant “leads”.

Honestly, just terrible program. All around. They will take your money and not give you an explanation as to why(if they do it’s the most broad bullsh ever), they use an ai response system which takes you no where every time. They will suspend your account when their ai system messes up, they won’t answer for weeks at a time, they couldn’t care less about your business. They literally just want you to keep spending money brainlessly. I spent close to 5grand on all my businesses and they all have fallen short of expectations that google assured me I would get. 90% of my business at this point comes from real life transactions. Will be canceling all of my google ads and google accounts. Don’t even waste your time if you’re new into the marketing world. Go find another ad manager and find one that actually uses real humans who care, not a company that send all its work to an ai bot and or some third world country to take advantage of the cheap labor. I’ve spent close to 20hours and multiple weeks trying to get all my businesses approved and or unsuspended. Horrible program and horrible customer service.

Google ads is absolutely horrible, it buries service companies-at the end of the month we have to give all of our profit to you “the big Google” the average service company. Owner doesn’t have time to sit on the phone for three hours to figure out how to run a single ad, it’s rather ridiculous and it’s extremely expensive, you allow individuals to direct their business towards a Google my business listing, and then you suspend the Google my business listing when someone makes a silly mistake, sometimes taking months to correct, costing families money they need to survive, and keep a roof over their heads - Google has single handily ruined the “Small American business” and the American Dream

I created a google ad for our small business. We have since been charged for people who google our business name by our exact name. When I called the help center to ask why we are getting charged for people who google us by name they said they cannot help. Again, we are getting charged for people googling our business name, meaning someone who already knows about our business. This 100% defeats the purpose of paying for an ad if the people who are seeing and clicking on it are already people who know the name of our business. When I ask for a refund, they tell me it is non-refundable. I have since cancelled our ad and will never be returning.

Google Ads doesn’t care about the customer, they just care about that check! They give you numbers back that don’t match your own algorithms! For example, I supposedly received “20,000 engagements and views” but my actual video I advertised is waaaaay below that number. They also never contacted me about the Ad renewing itself!? I downloaded this to test their services out and now all they want is a $450 check! I contacted support about the additional charges and instead of trying to help me get my money back, they told me the reasoning for each dollar charged. Despite me explaining how we got there! God if the world could live without Google support it’d be a great time to be alive, but welp here we are.

If you care about the well-being of your bank account and your mental state, do not use Google ads or anything involving Google that connects any of your credit or debit cards. As soon as you cancel, one subscription, they will start another on their own without you knowing and charge you monthly until you have to call. But here’s the kicker there’s no one to call. So once you finally reached out to the entire Google community to get your refund, they will only award you a very small piece of your refund. Let’s hope they didn’t charge you hundreds of dollars like they did me! I wish I could do negative 5 stars THEY ARE HORRIBLE AND horrible customer service!

After updating my iphone 15, signing out of every google related app, clearing all cookies and history (which means tediously signing back into every website I use on Chrome mobile), deleting and reinstalling, Google Ads worked for about a minute until I tried to do something within the app. Then it immediately crashed again and even deleting and reinstalling doesn't help. It immediately gives the "sorry, something's wrong" error message. This app is useless. I'd love to use it but it just won't work. And G Ads can be miserable on the desktop, too. Makes me want to stop using Google Ads altogether.

The higher you set your budget, the higher they charge you per click. You don’t get more traffic/clicks when you increase the budget, just your cost per click increases. When I reached out to support, they say it’s legitimate. They charged me $700 in an 8 hour period in the middle of the night resulting in 451 clicks for over $700. That same night they had a technical issue with their payment processing overcharging a bunch of people. But, they keep trying to tell me the charge is legitimate. I can’t even get to a person I understand on the phone. At this point, google stole my money.

They suspended my ad account making it to where I can’t advertise, but yet I can’t delete the ad because my account is suspended. The Google ad team themselves performed this Google build. They asked me questions about my company and then they created the Google Ad campaigns. Now it is saying the ads of which the Google ad team built, is manipulative of ad components. I emailed asking them to call me to help and I just keep getting the exact repetitive email Over and over with no resolution and no one will call me to fix this! They had no problem taking out almost $1500 within a 30 day period!

Google ads (web and mobile) are a big UI UX mess. Very inefficient use of screen space which makes them very hard to navigate. Add to that the skyrocketing prices of clicks and the number of wasted/spam/competitor clicks that Google doesn’t want to admit nor refund. On top of that, all the Google recommendations are designed to drain your bank account rather than making the campaign optimized. I used to LOVE everything Google, now I hate everything Google as much as I hate Microsoft products. Stop employing coding monkeys to do your UI UX and stop being greedy in wasteful when it comes to click rates.

I wish I could include pictures, but more than half my ads display no stats or information on them(they have tons of info on my desktop). I can’t edit or work with them at all and there doesn’t seem to be a fix online. The query “stats not displayed on Google AdWords app” ironically just shows a bunch of AdWords relating to AdWords campaigns and it drowns the useful results. When it works, it’s great. But I kind of expect Google to be able to put out functional applications, especially when I’m investing hundreds of dollars into them.

Google ads has turned into a maze ! I am not talking about the app. I almost don’t use the app at all . I use the website . You need a college degree to operate google ads . They are so anal about even a dot or a coma , or wrong spacing and won’t approve your ads. Hey google , this app is so us business owners can give you money . Can you make that process simple for us and for yourself ? Take a look at how instagram runs its ads . Super simple and easy . Also I have never seen a google ad anywhere on the maps , so I am not sure if it even works !

While Google ads appears to be a very powerful marketing tool, the navigation is difficult to follow. I was forced to write down a map of the options so I could remember where I found something. There appears to be no clear direction on how to set up the ads. I had difficulty setting up the audiences as well as attempting to relocate the fields I felt or helpful. It seems I have found most of the features by stumbling across them.

I’ve been advertising with them for the whole year of 2022, spent thousands of dollars, since the start of 2023 I haven’t ran any ads, I paused all my active ads as of September 2022 till date because I’ve been busy with other stuffs only for me to get an email saying my account has been suspended, how can an account I haven’t used for almost 6 months be suspended for violating your policies, I don’t know but Google do not value their customers, they don’t care if you spend a million dollar they’ll suspend your account for no reason.

Google ads used to be effective for small businesses, but since about 2021 the ads become less effective and more costly, my cost continued to go up to be effective to a point I couldn’t afford anymore. The entire year of 2024 I got zero conversions, zero. I got zero return on investment. They just kept telling me to spend more money and hope for a return. Now the app has completely stopped working and I cannot log on to access my account. Update: January 2024/January 2025: Zero Conversions, Zero Return on Investment. Finally canceled my entire Ads account.

My experience, but Google Ads customer support has been horrible. After they initially take your money and commitment for an ad campaign, there is absolutely nobody that wants to talk with you either by telephone or email or text message written any manner to give you any help in managing, and understanding your Google Ads campaign. Very very disappointed. There will be another company that comes out with something better than Google Ads by necessity and opportunity.

My account was suspended for being “fraudulent or a misrepresentation of a product or service.” I have combed their rules and I am not violating anything. The products I sell are handmade and literally each one of a kind, so I am not misrepresenting or copying anything else. Their customer service sent a generic response, I asked a direct question and they copy and pasted their first email. What a joke. If they weren’t the only option for advertising on non-social media sites they would be out of business.

I market my business with Google. Using and understand the Google Ads app is extremely overwhelming. I feel like I need to work at google to understand what I’m doing to market my business. Everything is super advanced and an every day small business owner like myself. Wish they would make it more user-friendly for people who are not techies.

The app does not provide all the information about search terms and clicks. If you set up geolocations to run ads in, it will run the ads in areas that you have not selected to run in, including those areas you have blocked. The billing is somewhat scammy, they will charge you for many clicks on 1 impression that no one has seemingly clicked on. Then Google will call you constantly trying to get you to increase your spending. More over, you get some crap ROI

Google intentionally complicates Google ads so they can make huge amounts of money on the backs of consumers and micro businesses. When you call Google ads support all they say is: raise your budget. Ok? I did. Now my budget is $800/day and this is my biggest expense, more than my mortgage and double of what some of my employees make. And 100% more than what I make ($0.) So small businesses basically work tirelessly to pay taxes, to make Google richer, and to make insurance companies richer. Disgusting

They suspend your account for no reason and when you try to appeal they ignore you. Waste of money and waste of time. Oh, also- those clicks you’re getting? Not real. They are bots. Google Ads will suspend your account claiming they are doing it because they think you are a scammer or something but allow actual scammers to access your ads. I spent a total of around 2500 on Google ads and modified my campaigns so many times. And I got nothing out of it but highway robbery.

This used to be a great way to manage campaigns and monitor performance on the go, but unfortunately, after upgrading my phone, it no longer works like it used to and shows an error screen every Time I open the app. I have submitted multiple reports, but can’t seem to get a fix for this so I fear this app is useless to me. It would be nice to see an actual fix for this bug, I can’t be the only one experiencing this.

This is the mecca of bad service. You don’t know useless service until you need help with an ad campaign. They will transfer you three times before you get any help. You have to be extremely straight forward and rude to have them help you. Otherwise, they send you to an “optimization specialist” who is also no help. I believe this is all an a hoax to get you to pay for their help down the line. Extremely unimpressed.

I’ve read everything on trying to resolve an issue and no answer is given. Why is my AdWords express google sssistant directing calls from our ad that are clearly being misdirected. We’re receiving calls that are very similar in nature, yet not having anything to do with our ad or business. This has been going on for several months even prior to our running an ad with AdWords Express. I’ve come here twice for support and still have had none! Can you please help!?

Takes forever ( read never ) to reflect latest changes made on the desktop. Right now it’s showing me data that’s 3 years old because I haven’t used the app in a while until. It’s been a week and the app tells me that my account is “canceled”, which is just wrong. Whatever I did on the desktop isn’t reflecting on the mobile app all. Tried refreshing. Nothing works. Major bugs.

You guys suspended my account for no real reason affecting my business client acquisition, my sales and our employees income. Call multiple times and your customer support can help and I have to wait days for get an answer from you. This is the worst customer service in the world, your customer service department is full un unable people that can not solve anything and take weeks of answering to your clients.

No customer support. They steal your money and you get zero real leads in return. I had 20x the organic traffic before paying for ads, now my organic traffic seems to be turned off. They also promised $500 in ad spend if you spend $500, THATS ALSO A LIE, good luck getting anyone to help you. Google scam, companies like this are ridiculous, they can obviously afford some customer support people but all you get is bots. Scam.

I have downloaded this three times. Each time it opens up a screen saying “Oops something didn’t work. Check your network connection and try again.” There is nothing wrong with my network connection. There is nothing to click to go to another screen or try to sign in somehow. It has no option to do anything. Even if I delete the app and redownload it still does it.

Was satisfied to pop up on front page here and there being a new business and all but watch out with the budget. I was told multiple times the campaign would NOT exceeded my daily budget and now $300 charge in less than an hr for a campaign set up as conversions not clicks- later. . I am told the ads won’t exceed my “monthly budget” feeling lied to and cheated but I learned and kept the ad simple moving forward.

I tried this service for my new CPA business. It was too expensive and useless. I didn’t get any clients. Their offer of free credits was misleading and not true i ended paying it with unexpected additional charges. I was shocked that they want me to pay huge amounts for services I never used and they sent it for collections. Was very painful and hurts my credit score. I regret to try this service.

My admob account is banned for no reason after being randomly limited ads serving for several weeks. It’s impossible to reach a person, not even a email through their support. It’s like talking to a cold robot, where their staff keep sending canned response in forum and refuse to give detailed reason.

They froze the page at the last step of my campaign setup, making sure that I’ve wasted as much time as possible setting up all the previous previous pages. That’s not all… they had me on hold and talking to their middleman for 20 minutes only to be transferred to a bot saying that they aren’t taking calls. It was 6:30 PM, their site says that they close at night. GIANT waste of time.

All kinds of facts numbers and graphics, but I can’t see my ad anywhere

Tried multiple times, no response from support, one day it just stopped opening. Latest software iPhone 14 Pro Max

I updated this app, and now only 1 of the 2 ad accounts under my email can be found inside this app. On the web they’re all there but there’s no option to switch between them so i can only see my empty, unused ad account. I spent around 10k a month and want to watch that spend from my phone…guess i can’t since the web version simply doesn’t work from an iPhone.

I find it very difficult to use and it has changed so many times over the years that I have not been

Google ads has a tendency to ask you to upload articles of incorporation, drivers license and passport. Where is this information stored. It’s nonsense to ask for sensitive information. I will advertise elsewhere

Cannot open

So I have not done anything wrong on my YouTube channel for Google Ads and after a few days later I went on to go get ads and it said I got him suspended so I’m a bit confused because it said that I just have to make sure my card was linked to it so you know whenever it needs money for any of the ads or anything. I’ll take it so I had my card connected to it. It’s been taking money but my account is not been suspended. I it says I have to submit appeal. I have to do a bunch instructions and I’m like I’m not submitting appeal and doing all these instructions because I never did anything wrong.

I haven’t been this frustrated with an app in a while. I am being charged for things I don’t know about, my payments are getting declined, and I can’t add a new credit card because the app thinks it’s “prepaid”. The entire infrastructure and navigation layout of this app needs to be completely rebuilt from the ground up. It is clear the designers selected for this app were part of the B team at Google - sad to say. Now I’m worried that collections is going to come after me because I can’t clear up the $12 balance on my account due to the app’s terrible payments setup. It doesn’t even use Google payments for adding a new card! My card works on Google payments but doesn’t work with Google ads?! How does that even make sense. The manager of this division needs to be replaced they’re clearly living in the early 00s it seems.

Crooked ads specialists who only wants to take money from you, when you write them an email about the no sale increase even after running yous googke ads they Flee Btw they are not google employees, they are so called un educated partners

I created a campaign, set a 30 day end date, but the end date was removed somehow. I didn’t realize and now I am being charged for 2 months of fees. The team relies only on the data on their end, however there is an issue with setting an end date while creating the campaign. Now I am over my budget by double and I am in the zero sales part of my season. Customer service was not helpful

There is no option to close or to come back when we accidentally press the new campaign button. Even after force closing the app, it comes to the same page when we open it again. Plz fix this

I have been on Google ads for well over 10 months. I first thought that the plan was 8.19$ every month to advertise with google. After reviewing my bank account, I discovered that an amount is being taken from my account without my consent for the past 10 months and each amount is more than 300$ every month. When I dispatched this to Google, they said that we cannot return the said values and that nothing they can do about it. Now, I am left with more than 3000$ in spending and not even one job came to me through this app. Very disappointing experience.

Not working on 14 pro

I got an email saying if I spend $600 they give me $600 voucher. After spending iver $1000 they denied it. What a rip off from one of the biggest companies.

Would be nice if removed or paused keywords, placements, etc would be marked differently or removed from an active list entirely. Also, if conflicting keywords would just be found right away. I’m sure it’s not that hard to find matching stuff in a campaign.

A google rep calls me and makes changes to my campaigns assuring me that i will get more calls or requests that took my daily hits from 500 to 200 at TRIPLE the cost per click. i called twice to complain but i am being ignored.

Used to be my go to for advertising. They have now made it far too complicated for the average business. Unless you are a huge company forget navigating all the hoops and obstacles inherent in advertising with Google today.

No matter what I do I can’t open the app. It keeps saying something went wrong, check your network connection. My network is working fine. Not sure what to do.

The app wouldn’t let me sign in, gave me errors constantly, I expected better from google

Not getting job at all and spent money for no reason

It’s kinda unusable because the stats are never updated. You gotta go on the computer to see the true stats

I was told I would have an assigned account manager because my ad budget is higher than average, the account manager that was assigned to me did not answer my emails and was a terrible communicator, she could not do a re-marketing campaign and said it is the technical team's job and the technical team kept saying it is her job. Until today I don't know who to believe!!. and if you want total to anybody else they rise the "COVID" card and we are short on staff, limited, etc Really bad experince.

I can’t even see the campaign I already set up on my desk top version

I can’t say enough bad about this platform. Not only did I receive terrible value for $, but dealing with service is an awful experience. I do not recommend Google Ads.

Every-time I open the app it crashes, have rebooted phone, still crashes...

Why we need go all the time to the desk version, to chance the clic price, and many others, is easy go the best way for the App, pleasy fix that, we are 2020 Many people not use computer anymore

If I go to analytics in the browser, it shows me a have impressions and clicks. The app shows 0 impressions and 0 clicks for 2 days now.

The metrics don’t update .... you have to login on your PC/laptop. What’s the point of the app?

I could’ve sworn they were added but now I don’t see them anymore/ can’t enable them.

I am suggesting that don’t open google ads account, this is useless and just taking money from Visa card factory, they are good at misleading clients

Usual Google obtuse design elements and influence. It’s a chore to use and you’re better off with their horrid web interface since you have a stripped-bare feature set with this app.

App stopped letting me login , kept saying google account not linked although I can login fine on computer

Just received a $511 bill from one month of advertising here. It costed a significant percentage from the revenue. It’s not worth the money

I was forced to use auto payment method because I am in Canada?! Now I have no way to pause my service. Worst experience with google product.

Garbage that’s all what I can say.

Decent UI, but can’t really do much. Mostly useful to get a very high level overview. I wish I could edit my ads from the app.

Frequent bugs and glitches. Gives contradictory information to ad words on desktop.

I expected more from google. I was forced to download the app to my iPhone when i tried to add a campagne. All you can do is see info on existing campagnes. Impossible to add a new one. I guess I will wait to get to the office and do it from a PC.

Nothings can adit except keywords.

Cool app. there really should be a way to sort keyword bids by price rather than have to open each keyword to see its price.

CRASHES EVERY TIME I TRY TO EDIT